第一篇：商務(wù)信函常用語

商務(wù)信函常用語

商務(wù)信函常用語 a.我們愿與貴公司建立商務(wù)關(guān)系。We are willing to establish trade relations with your company.b.我們希望與您建立業(yè)務(wù)往來。Please allow us to express our hope of opening an account with you.c.我公司經(jīng)營電子產(chǎn)品的進出口業(yè)務(wù)，希望與貴方建立商務(wù)關(guān)系。This corporation is specialized in handing the import and exports business in electronic products and wishes to enter into business relations with you.2．自我推薦 a.請容我們自我介紹，我們是……首屈一指的貿(mào)易公司。Let us introduce ourselves as a leading trading firm in… b.本公司經(jīng)營這項業(yè)務(wù)已多

年，并享有很高的國際信譽。Our company has been in this line of business for many years and enjoys high international prestige.c.我們的產(chǎn)品質(zhì)量一流，我們的客戶一直把本公司視為最可信賴的公司。

Our products are of very good quality and our firm is always regarded by our customers as the most reliable one.3．推銷產(chǎn)品 a.我們從……獲知貴公司的名稱，不知貴公司對這一系列的產(chǎn)品是否有興趣。Your name has been given by…and we like to inquire whether you are interested in these lines.b.我們新研制的……已推出上市，特此奉告。We are pleased to inform you that we have just marketed our newly-developed….c.我們盼望能成為貴公司的……供應(yīng)商。We are pleased to get in touch with you for the supply of….d.我們的新產(chǎn)品剛剛推出上市，相信您樂于知道。You will be interested to hear that we have just marketed our new product.e.相認您對本

公司新出品的……會感興趣。

You will be interested in our new product…….4．索取資料 a.我們對貴方的新產(chǎn)品……甚感興趣，希望能寄來貴公司的產(chǎn)品目錄及價目表。

We are interested in your new product…and shall be pleased to have a catalog and price list.b.我們從紐約時報上看到貴公司的廣告，但愿能收到產(chǎn)品的價目表及詳細資料。We have seen your advertisement in The New York Times and should be glad to have your price lists and details of your terms.c.獲知貴公司有……已上市，希望能賜寄完整的詳細資料。We hear that you have put…on the market and should be glad to have full details.d.如蒙賜寄貴公司新產(chǎn)品的詳細資料，我們將深表感激。We should appreciate full particulars of your newly developed product.e.如蒙賜寄有關(guān)……的樣品和價目表，我們將甚為感激。

We should be obliged if you would send us patterns

(or samples)and price lists of your… 5．寄發(fā)資料 a.很高興寄你一郵包，內(nèi)裝…… We are pleased to send you by parcel post a package containing… b.欣寄我方目錄，提供我方各類產(chǎn)品的詳細情況。

We have pleasures in sending you our catalogue, which gives full information about our various products.c.欣然奉上我方產(chǎn)品樣品，在貴方展廳展出。

We should be pleased to let you have samples to give a demonstration at your premises.d.為使貴方對我方各種款式的手工藝品有一初步了解，今航郵奉上我方目錄和一些樣品資料，供您們參考。

In order to give you some idea of various qualities of handicrafts we carry, we have pleasure in forwarding you by airmail one catalogue and a few sample books for your perusal.6．附寄資料 a.隨函附上本公司新出品的……樣品，請查收。You will find enclosed with this letter a sample of new….b.隨函附上購貨合同第××號兩

份，希查收，諒無誤。請會簽并退我方一份備案。

Enclosed please find two copies of Purchase Contract No.…，which we trust will be found in order.Kindly sign and return one copy for our file.c.我們很高興地附上詢價單第××號，請貴方報離岸價格。We have pleasure in enclosing our file.d.我們確認向貴方購買……,隨函附上訂單確認書供參照。

We confirm having purchased from you ….A confirmation order is enclosed for your reference.7．請求做代理商 a.我們深盼與英國公司接洽，希望成為其銷售代理商之一。We are anxious to contact some British firms with a view to acting as their selling angents.b.如蒙考慮擔(dān)任銷售你們……代理商，我們將十分高興。

We should be glad if you would consider our application to act as agents for the sale of your… 8．請求報價 a.茲函請?zhí)峁膱髢r。We are writing to invite quotations for the supply of….b.請將定

期供應(yīng)……之報價賜知。Please let us have a quotation for the regular supply for….c.請將下列貨品的最低價格賜知。Kindly quote us your lowest prices for the goods listed below.9．詢價 a.隨函寄上詢價單一份。We are enclosing here with an inquiry sheet.b.如果貴方對……感興趣，請告具體詢價。If you are interested in our…,please let us know with a specific inquiry.c.一收到貴方具體詢價單，我方馬上航空郵上樣品冊并報價。Quotations and sample books will be airmailed to you upon receipt of your specific inquiry.10．價格 a.我們發(fā)現(xiàn)你方報價比我們從其他地方收到的略為偏高，請你方降價，以適應(yīng)競爭。We find your quotation slightly higher than those we have received from other sources, and ask you to reduce your price to meet the competition.b.我們很抱歉地通知你方價格無競爭力，若貴方能降低價格，使我方可接受的話，我們?nèi)詫灰赘信d

趣。We’re sorry to inform you that your price has been found uncompetitive, but we’re still interested in doing business if you can bring down your price to a level acceptable.

第二篇：商務(wù)信函中委婉語初探

商務(wù)信函中委婉語初探

【摘要】

隨著中國國際貿(mào)易的迅猛發(fā)展，商務(wù)信函在國際商務(wù)活動溝通中的作用越來越重要。影響國際商務(wù)活動結(jié)果的因素有很多，但恰當(dāng)、得體、禮貌的表達是決定商務(wù)活動成敗的重要一環(huán)，因此委婉語在商務(wù)信函中的作用不容忽視。不同文化背景下的委婉語都有著相同的功能，那就是用含蓄的表達來代替可能令人產(chǎn)生不愉快的語句。為了使人們對英語委婉語有足夠的認識，本文將從詞匯和句式兩個方面分析商務(wù)信函中委婉語是如何實現(xiàn)的，并介紹給企業(yè)和個人帶來的好處。目的在于讓人們知道委婉語在商務(wù)信函中的地位并幫助人們熟悉和掌握信函中委婉語的使用，更好地促進貿(mào)易雙方合作的順利進行。

【關(guān)鍵詞】商務(wù)信函；委婉語；含蓄

作為商務(wù)活動中的一種常見的語言現(xiàn)象，委婉語存在于各種商務(wù)交際活動中國內(nèi)外關(guān)于委婉語的研究主要是從以下幾個角度：語義學(xué)、社會語言學(xué)、修辭學(xué)、心理學(xué)、語用學(xué)，本文所論述的商務(wù)信函中的委婉語屬于語用學(xué)，即將委婉語置于某一種特定的語言環(huán)境中進行研究。隨著我國國際地位日益提高，我國對世界市場的影響日益增強，與各國間的商務(wù)往來也日漸頻繁，商務(wù)信函越來越發(fā)揮著不可忽視的作用，如何通過商務(wù)信函與客戶建立長期友好的合作關(guān)系已經(jīng)引起商務(wù)人員的重視。一封合格的商務(wù)信函有著多方面的技巧與要求，其中委婉語的運用是不可忽視的一環(huán)。用委婉的語氣含蓄、禮貌、間接地表達自己的意見、愿望和要求，才能最大可能的留住客戶。

1.委婉語

委婉語的英文是euphemism，這個詞最早出現(xiàn)在希臘字典中。Eu是good的意思，phemism是speech的意思，所以euphemism的意思是nice words，也就是“好聽的話”。

委婉語在《語言與語言學(xué)詞典》中的定義是“用模糊的，使人感到愉快的表達代替令人不悅的或不夠尊敬的話”?！墩Z言學(xué)詞典》中的定義是“用含糊的或溫和的說法來表達粗俗的、直率的或是生硬的話”。作為一種廣泛使用的語言技巧，委婉語存在于社會各個階層、組織或行業(yè)中，用來調(diào)節(jié)并緩和人與人之間的關(guān)系。在商務(wù)活動交際過程中，委婉語的使用可以讓對方感覺到禮貌與尊重，從而更好地促進人與人之間的交流，成功實現(xiàn)交際目的。

2.商務(wù)信函中委婉語的實現(xiàn)方式

人們需要借助詞匯來表達所思所想。商務(wù)信函作為一種正式文體，自然也需要使用正式的詞語。但是，過多的正式詞匯會讓人覺得生硬、嚴(yán)肅或是過于死板。因此在書寫商務(wù)信函時應(yīng)注意措辭，適當(dāng)?shù)氖褂梦裾Z可以營造出讓人舒適的交流氛圍，進而促進雙方的合作。

2.1 委婉詞匯

2.1.1感激詞匯

商務(wù)信函中的感謝類詞匯可以給人一種被尊敬、受禮遇的感覺。

E.g.1 we highly appreciate your sincere cooperation.E.g.2 thank you for your quotation of June 24 for 1000 tons of liquid.E.g.3 we are extremely grateful to you.在以上三個例句中，appreciate、thank、grateful這些詞匯不僅僅傳達出了句子的基本含義，也傳達給對方一種愉悅感。但是需要注意的是，適當(dāng)?shù)母屑ぴ~可以錦上添花，如果過多的使用感激詞有可能讓對方感到不真誠，弄巧成拙。

2.1.2模糊詞匯

模糊詞匯也是一種委婉詞匯，在適當(dāng)?shù)那闆r下可以減小對方的尷尬程度。

E.g.4 we were more than pleased to receive your order NO.23 for TV.E.g.5 we regret to say that we cannot accept your offer.例4中的more than很好的表達出了無比感激之情。例5中的regret一詞在避免直接拒絕的情況下表達出了我方對對方報價的不認同。這兩個模糊詞的使用均讓交易雙方處于愉快的合作氛圍當(dāng)中。

2.1.3情態(tài)動詞

通過商務(wù)信函提出請求或建議時，使用情態(tài)動詞會讓該請求或建議聽起來更禮貌得體。特別是某些情態(tài)動詞的過去式如should、could、might，可以達到比現(xiàn)在時shall、can、may更佳的效果，使請求或建議更容易被對方采納并達到互利共贏的合作目的。

E.g.6 it would be very kind if you could send samples to us.例6中的would一詞很好的傳達了我方希望對方寄來小樣的意愿。同樣地，在使用情態(tài)動詞時應(yīng)注意實際語境，根據(jù)語境要求使用合適的情態(tài)動詞。

2.1.4書面詞匯

在商務(wù)信函中，經(jīng)常用書面詞匯代替口語詞匯，給人一種正式的感覺，可以讓對方覺得我方很看重這次的合作。

E.g.7 the broken glass was due to improper packing.在例7中，貨物破損是雙方都不愿意看到的結(jié)果，也會對雙方利益造成損害，但是寫信放并沒有直接指責(zé)對方的原因是不良包裝引起的，錯不在己，但寫信方?jīng)]有直接指責(zé)對方的在包裝材料或方式上的處理失誤，而是用improper一詞，在既不傷對方的面子的情況下，又給對方一個臺階下，從這里可以看出寫信方的嚴(yán)謹態(tài)度和體諒之心。既委婉地表達了賣方的過失，也暗示寫信方愿意繼續(xù)與對方進行貿(mào)易往來，從而推動合作的成功。

2.2 委婉句式

商務(wù)信函中的委婉句式主要包括被動句、虛擬句、否定句、過去式。

2.2.1被動句

作為一種英語中常見的語言現(xiàn)象，被動語態(tài)可以使語言更簡潔明了。被動語態(tài)廣泛應(yīng)用于商務(wù)信函中，特別是在商務(wù)信函中表達拒絕、投訴、索賠時，若用主動語態(tài)來表述，會顯得不禮貌，若用被動語態(tài)可以避免語氣生硬，傳達出委婉恭敬的態(tài)度，不僅可以保全對方面子，還可以表達我方的誠意。

E.g.8 however，we should remind you that this claim should have been submitted within four days of the accident in accordance with the terms of the policy.被動語態(tài)通過省略主語使對方關(guān)注點轉(zhuǎn)移到事情上，例8中should have

been submitted的使用避免了直接指責(zé)對方的過失，不僅委婉地表達了我方立場，也避免了語言生硬，有利于達成雙方交易。

2.2.2虛擬句

當(dāng)就保險、裝運、價格、索賠等需要達成一致時，建議、請求、命令等情況都不可避免，使用虛擬語氣可以緩和尷尬的場面。為了客氣、溫和地提出請求、建議，虛擬語氣在商務(wù)信函中被頻繁使用，有利于開展長期業(yè)務(wù)合作。

E.g.9 if it were not for the regular orders we receive from a number of our customers，we could not have quoted for supplies even at those prices.例句中虛擬語氣的使用大大地緩和緩和了交易雙方的緊張氛圍。禮貌含蓄的表達可以避免直接正面表達可能帶來的沖突，從而促成交易達成，實現(xiàn)合作共贏的目標(biāo)。由此看來，虛擬語氣在商務(wù)信函中的作用不可忽視。

2.2.3否定句

在日常英語表達中，否定法會被經(jīng)常用到，例如當(dāng)認同一個觀點時，用“不錯”來替代“非常好”既可以表達對該觀點的贊同又避免過于絕對。在商務(wù)信函中更是如此，用否定句委婉地表達自己的觀點在商務(wù)信函中是十分常用的，并得以保持長久的業(yè)務(wù)往來和良好的合作關(guān)系。

E.g.10 we are very sorry not to be in a position to accept your order，but hope that you will understand our situation.不難看出，如果直接用refuse一次來拒絕對方的要求，將會影響雙方的長期友好合作關(guān)系。

2.2.4過去式

在日常交流中使用過去式可以使表達顯得更為禮貌得體，也使對方樂于接受。在商務(wù)信函中，如果用動詞的過去式來表達詢問、請求、異議、指責(zé)等意思，可以傳達出謙和委婉的意思，可以在維護自身利益的同時，避免雙方尷尬，從而促進長期穩(wěn)定貿(mào)易關(guān)系的建立和雙方談判的順利進行。

E.g.11 it would not be fair if the loss be totally imposed on us as the liability rests with both parties.過去式可以淡化語氣，使意見或建議委婉并易于接受，從而讓溝通有回旋的余地，進而保證雙方的友好洽談和磋商。

3.商務(wù)信函中委婉語的好處

第一，商務(wù)信函是呈現(xiàn)給客戶的，委婉的、清晰的文字表達能給對方留下好印象，會讓對方覺得你是一個懂得體諒他人、值得合作伙伴，會樂意與你進行合作，從而帶來無限的商機。樸實、自然、親切、得體的表達可以把自己想法更好地傳達給對方。作為國際商務(wù)活動中書面交流主要手段之一，規(guī)范得體的商務(wù)信函不僅可以顯示出一個人的語言應(yīng)用能力，更能夠體現(xiàn)他所在企業(yè)或公司的形象。

第二，在國際貿(mào)易實務(wù)中買方向賣房提出索賠是比較常見的，如錯發(fā)漏發(fā)貨物，逾期發(fā)貨，貨物的質(zhì)量品質(zhì)達不到銷售合同要求，貨物與樣品不一致等。通常，在驗收貨物時若買方發(fā)現(xiàn)有問題，在明確責(zé)任后，若確實需要向賣方索賠，寫信時的委婉語氣可以讓對方更容易接受索賠要求，從而幫助問題的解決

第三，眾所周知，影響商務(wù)合作結(jié)果的要素中最基本的就是利益與雙方人員的心情。利益是商務(wù)合作的目的，而心情則是這個目的是否能達成的關(guān)鍵因素。委婉語可以讓合作雙方帶著良好的心情進行工作，為彼此爭取回旋的余地，從而幫助建立長期友好合作的商務(wù)關(guān)系。相反，若雙方僅僅只考慮自己利益而忽視對方的心情，必然會導(dǎo)致出現(xiàn)關(guān)系僵局，影響長期友好合作的商務(wù)關(guān)系。

4.結(jié)論

綜上所述，商務(wù)信函中的委婉語主要通過委婉詞匯與委婉句式實現(xiàn)，其中委婉詞匯包括感激詞匯，模糊詞匯，情態(tài)動詞，書面詞匯；委婉句式包括被動句，虛擬句，否定句，過去式。隨著我國與世界各國貿(mào)易往來日益頻繁，商務(wù)信函作為商務(wù)溝通中不可缺少的一環(huán)，越來越受到貿(mào)易雙方的重視。商務(wù)信函中委婉語的使用可以促成雙方友好合，加強彼此之間的聯(lián)系，最終促進貿(mào)易的發(fā)展。

參考文獻：

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[3]Gu，N.Discussion on euphemistic expression in business English.Shanxi Technology，2011，3（2），128130

[4]Huang，X.Discussion on communicative function of euphemism in business letters.Economic Research Guide，2012，7（4），298299

[5]Li，Y.The courtesy of indirect speech act in business letters.Market Modernization.2009，564（7），186187

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第三篇：商務(wù)信函結(jié)尾語

商務(wù)信函結(jié)尾語：

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You company was kindly rocommended by

As for our credit standing,please refer to

第四篇：商務(wù)信函常用開頭語匯總

)特此奉告等

To inform one of;To say;To state;To communicate;To advise one of;To bring to one's notice(knowledge);To lay before one;To point out;To indicate;To mention;To apprise one of;To announce;To remark;To call one's attention to;To remind one of;etc.1.We are pleased to inform you that

2.We have pleasure in informing you that

3.We have the pleasure to apprise you of

4.We have the honour to inform you that(of)

5.We take the liberty of announcing to you that

6.We have to inform you that(of)

7.We have to advise you of(that)

8.We wish to inform you that(of)

9.We think it advisable to inform you that(of)

10.We are pleased to have this opportunity of reminding you that(of)

11.We take the advantage of this opportunity to bring before your notice

12.Please allow us to call your attention to

13.Permit us to remind you that(of)

14.May we ask your attention to

15.We feel it our duty to inform you that(of)

(2)為(目的)奉告某某事項

1.The purpose of this letter is to inform you that(of)

2.The purport of this line is to advise you that(of)

3.The object of the present is to report you that

4.The object of this letter is to tell you that5.By this letter we Purpose to inform you that(of)6.Through the present we wish to intimate to you that 7.The present serves to acquaint you that(3)惠請告知某某事項，等1.Please inform me that(of)2.Kindly inform me that(of)3.Be good enough to inform me that(of)4.Be so good as to inform me that(of)5.Have the goodness to inform me that(of)6.Oblige me by informing that(of)7.I should be obliged if you would inform me that(of)8.I should be glad if you would inform me that(of)9.I should esteem it a favour if you would inform me that(of)10.I will thank you to inform me that(of)11.You will greatly oblige me by informing that(of)12.We shall be obliged if you will inform us that(of)13.We shall be pleased to have your information regarding(on, as to;about)14.We shall deem it a favour if you will advise us of15.We shall esteem it a high favour if you will inform us that(of)(4)特確認，本公司某月某日函件等1.We confirm our respects of the l0th May

2.We confirm our letter of the l0th of this month3.We confirm our last letter of the l0th June4.We had the pleasure of writing you last on the l0th of this month5.We confirm our respects of the l0th June6.We confirm the remarks made in our respects of the l0th July7.We confirm the particulars of our enquiry by telephone of this morning8.In confirming our telegram of this morning,--9.Confirming our respects of the 10th May,---10.Confirming our last of the 10th June,---(5)貴公司某月某日函電，敬悉等l.We have pleasure in acknowledging receipt of your esteemed favour of the 3rd May2.We are pleased to acknowledge receipt of your favour of the lst June3.We have to acknowledge receipt of your favor of the 5th July4.Your letter of May 5 was very welcome5.Your letter of April l0 gave me much pleasure6.Your esteemed favour of 7th May was duly received by us7.Your favour of the 5th June is duly to hand8.Your favour of the l0th is to(at)hand9.We are in due receipt of your favour dated the 7th June10.We are in receipt of your letter of the 7th July11.We are in possession of your letter of the 5th April

12.We have duly received your favour of the 5th March

13.Your letter of yesterday's date is duly to(at)hand

14.Your esteemed communication of yesterday's date is just to(at)hand

15.We thank you for your favour of the 5th May

16.We are obliged for your letter of the 5th May

17.Many thanks for your latter of the 5th June

18.Very many thanks for your letter of May 5

19.In acknowledging receipt of your letter of the 5th June,...20.Your favour of the 5th May has just reached me

21.Your favour of the 5th May is duly received

22.Your favour of the 5th May is now before me

23.Your promised letter under date(of)the 5th June has just reached us

(6)特回答貴公司某月某日函所敘述有關(guān)事項等

1.I have the pleasure of stating, in answer to your inquiry of the 4th inst, that

2.In reply to your letter of the 5th of May, I have to inform you that(of)

3.I hasten to answer your inquiry of the l5th May, by stating that

4.We are in receipt of yours of the 5th June, in reply to which we are pleased to state that

5.In reply to yours of the l0th May, relative to..., I would say that

6.I am in receipt of your favour of the 7th May, and in response I inform you that(of)

7.In response to your letter of l0th May, I wish to say that

8.In answer to your favour of the 5th May regarding...I reply as follows:

9.Answering your letter of the 8th of February re..., I would say that

10.In reply to your letter of February 8th, I inform you that(of)

11.Replying to yours of the 8th of February regarding..., I would say that

12.Replying to your favour under date of February 8th re..., I say that

第五篇：商務(wù)信函

將下列信函譯為英語

先生： Dear Sirs:

從貴處商會獲悉貴公司行名和地址，并得知你們是一家大的鋼鐵出口商，具有多年經(jīng)營經(jīng)驗。此類產(chǎn)品屬于我公司業(yè)務(wù)范圍，特致此函，以期與貴公司建立興旺互利的貿(mào)易關(guān)系。We have got your name and address from your Chamber of Commerce and learned that you are a large exporter of iron and steel with many-year experiences in this field.As these products happen to fall in our line, we are glad to write to you in the hope of establishing our mutually beneficial business relationships

若貴公司能保證價格可行，品質(zhì)優(yōu)良，交期迅速，我們將能大量訂貨。為此，特請?zhí)峁┠銈冏钚碌娜啄夸浐透黜棾隹诋a(chǎn)品的價目表。如蒙盡速辦理，當(dāng)不勝感激。

If you can assure us an acceptable price, excellent quality and speedy delivery, we might be able to place a large order.We, therefore, suggest that you should send us a complete set of your latest catalogues together with a price list of all your export products.It will be greatly appreciated if you will pay your attention to it as soon as possible.至于我們的信用情況，可向當(dāng)?shù)氐闹袊y行查詢。

As to our credit standing, we suggest you refer to the Bank of China at your end.諒能惠予合作，預(yù)致謝意。

We are looking forward to your cooperation and thank you in advance.謹上

Yours faithfully,