第一篇：我們應(yīng)該怎么寫G類投訴信

我們應(yīng)該怎么寫G類投訴信

朗閣雅思考試研究中心

雖然學(xué)術(shù)類雅思考試比較多，但是中國經(jīng)濟騰飛，越來越多的民眾有了移民的經(jīng)濟條件和社會實力，移民類的考生縱使不多，但還是有小眾會有這方面的準(zhǔn)備，經(jīng)常在小作文中遇到投訴信的話題，那么考生應(yīng)該怎么寫好G類考試的小作文話題呢？通過朗閣名師多年的教學(xué)經(jīng)驗的研究發(fā)現(xiàn)，其實這類考試的話題一般可以從下面四個方面去展開，希望有移民打算的考生在下面的講解中獲益！

一、投訴理由1：服務(wù)不周

投訴信中投訴服務(wù)是經(jīng)常會考到的話題，一般主要集中在對于飯店，賓館，餐廳，旅行社等服務(wù)性行業(yè)的投訴，此類書信一般在結(jié)構(gòu)上可分為以下幾個部分：

（一）自我介紹，表明投訴內(nèi)容以及與收信人的相關(guān)性。

（二）陳述投訴內(nèi)容，如時間、地點、人物、事件等，并指出對方服務(wù)問題所在以及由此而產(chǎn)生的對自己或者家人的影響。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.In your letter，1.give the details of your tour 2.explain why you were unhappy with the service 3.say what you want the company do for you

題目并無指明具體投訴內(nèi)容，因此考生選擇余地較大，一般來說，朗閣雅思考試研究中心建議考生可以考慮旅行社安排的住所不好，比如房間臟等。具體寫法如下：

The room was not cleaned on a daily basis and that my bed was made up only every three days.還可以說房間沒有熱水，比如：

The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，還可以圍繞吃飯問題進行投訴，如：

The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的關(guān)于服務(wù)質(zhì)量的投訴，大家不難發(fā)現(xiàn)里面說的房間，熱水，吃飯問題其實換一個服務(wù)性行業(yè)的考題我們也可以套用。因此我們要熟記這些基本的投訴點。

二、投訴理由2：質(zhì)量低劣

投訴信中反映產(chǎn)品質(zhì)量低劣是經(jīng)常會考到的話題，一般分為2種：一種是在題目中指明具體產(chǎn)品，如服裝、CD-player等；另一種是不具體指明買的產(chǎn)品是什么，讓考生自己去虛構(gòu)一樣物品，此類書信在結(jié)構(gòu)上一般由三部分組成：

（一）表明投訴原因以及與收信人的相關(guān)性。

（二）陳述投訴內(nèi)容，如購買的時間、地點、人物等，并指出產(chǎn)品具體問題所在以及由此而產(chǎn)生的后果。

（三）希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You have recently made a purchase from a department store in another town but found some problems with it after you returned home.Write a letter to the manager.In your 2

letter, 1.say what product you have bought 2.explain the problems 3.say what you would like them to do

題目并無指明具體產(chǎn)品，因此考生選擇余地較大，一般來說，考生可以考慮服裝。關(guān)于服裝的投訴點，一般可以說新買的衣服褪色問題嚴(yán)重，品質(zhì)有問題。具體寫法如下： The color of the sweater faded heavily and even dyed other clothes.還可以說標(biāo)簽和配件丟失，比如：

I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing.Also, I couldn’t find the label of the shirt, so I was unable to know the proper way of washing or hanging it.此外，圍繞服裝的投訴點還可以是材質(zhì)和描述不符，尺寸大小不合身等，如： The garment was stretched out of shape and therefore no longer fits.考生可以從中選擇一兩項進行描述,還可以從對方店員服務(wù)態(tài)度方面入手，如：

I phoned your store last Wednesday and spoke to the store manager, a Mr.Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.上述所提到的投訴產(chǎn)品的思路，可以作為考生在準(zhǔn)備投訴信件時的基本切入點。上面所提到的關(guān)于服務(wù)態(tài)度的投訴幾乎可以“百搭”各類質(zhì)量投訴話題的信件。因此朗閣雅思考試研究中心建議考生不妨從記憶“經(jīng)典”套路為本，根據(jù)具體考試題目再做調(diào)整，起到以不變應(yīng)萬變的效果。

三、投訴理由3：虛假宣傳

對于虛假宣傳的話題，我們其實可以參考上篇2個理由中的一些例子，投訴重點主要圍繞在收到的產(chǎn)品與描述不符或者得到的服務(wù)項目和合同上的不一致或遺漏以及根據(jù)提示使用后無法獲得預(yù)期效果等。此類書信在結(jié)構(gòu)上一般由三部分組成：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如時間、地點、人物等，并指出具體問題所在以及由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter，1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take

關(guān)于這個題目，我們的思路可以是上課地點和原先的不一致。比如：

The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.還可以說授課教師為兼職教師，并非承諾的全職教師，比如：

The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我們還可以在課程本身設(shè)置上做文章，比如你原本報的是人力資源管理，結(jié)果上課的時候卻發(fā)現(xiàn)內(nèi)容主要是工商管理，如：

As per the brochure, the school should provide HR course, however, to our big surprise, the teacher offers unrelated information which mainly discusses the management and business.除了上述例子外，朗閣雅思考試研究中心建議考生還可以根據(jù)不同題目，用不同思路進行拓展，比如實物我們可以從產(chǎn)品的外觀，質(zhì)量，性能，保質(zhì)期入手；服務(wù)我們可以從軟硬件設(shè)施，合同履行周期，場所變更等方面入手。

四、投訴理由4：送貨問題

送貨問題里最常見的考題是別人寄給你的一件物品或者包裹你遲遲未收到，在信件結(jié)構(gòu)上和投訴質(zhì)量低劣類似：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如物品的特征，郵寄的時間等，并指出由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析下：

Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do

這類題目的寫作思路首先是詳細(xì)描述該包裹寄出的時間和地點，比如：

The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.其次，需要說一下包裹的內(nèi)容，并指出這些物品可能已經(jīng)由于時間太長而損壞，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.5

此外，若題目中未提及具體物品，我們除了說包裹外，還可以說是一封信或者是重要文件。郵寄外，我們還可以說是快遞中物品未收到或者遺失，此物品是生日禮物或者公司重要檔案，對于收件方的意義或者價值巨大等來擴充寫作思路。

（本文來自朗閣教育托福考試教研組，供廣大考生學(xué)習(xí)使用，轉(zhuǎn)載請注明出處）

第二篇：雅思寫作G類解讀之投訴信

投訴信一直是移民類小作文?？嫉脑掝}，根據(jù)筆者多年的教學(xué)，發(fā)現(xiàn)投訴信一般可以從以下四個思路去發(fā)展。

投訴理由：服務(wù)不周投訴信中投訴服務(wù)是經(jīng)常會考到的話題，一般主要集中在對于飯店，賓館，餐廳，旅行社等服務(wù)性行業(yè)的投訴，此類書信一般在結(jié)構(gòu)上可分為以下幾個部分：

(一)自我介紹，表明投訴內(nèi)容以及與收信人的相關(guān)性。

(二)陳述投訴內(nèi)容，如時間、地點、人物、事件等，并指出對方服務(wù)問題所在以及由此而產(chǎn)生的對自己或者家人的影響。

(三)提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You just returned from a tour.However, you were dissatisfied with the service you received from the travel agency.Write a letter to the manager of the agency.1.give the details of your tour

2.explain why you were unhappy with the service

3.say what you want the company do for you

題目并無指明具體投訴內(nèi)容，因此考生選擇余地較大，一般來說，建議考生可以考慮旅行社安排的住所不好，比如房間臟等。具體寫法如下：

The room was not cleaned on a daily basis and that my bed was made up only every three days.還可以說房間沒有熱水，比如：

The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.此外，還可以圍繞吃飯問題進行投訴，如：

The food in the restaurant was disappointing.Not only was it extremely overpriced, but the quality was very poor.上述所提到的關(guān)于服務(wù)質(zhì)量的投訴，大家不難發(fā)現(xiàn)里面說的房間，熱水，吃飯問題其實換一個服務(wù)性行業(yè)的考題我們也可以套用。因此我們要熟記這些基本的投訴點

第三篇：雅思G類小作文書信：投訴信

最權(quán)威的國際教育服務(wù)平臺

雅思G類小作文書信范文：投訴信(2)

本文是雅思G類小作文書信范文：投訴信(2)，供大家參考。相對于雅思A類寫作而言，雅思G類寫作的復(fù)習(xí)資料較少，希望本文能夠為同學(xué)們的雅思備考提供幫助。

題目：

You have recently made a purchase from the local department store.However, when you arrived home, you found a faultwith it.Write a letter to the manager, say what the product is, explain the problem and say what you’d like to be done about it.(投訴信)

范文：

Dear Sir or Madam，I’m writing to complain about the recent purchase of a woolensweater from your department store on Philip Street, on August 25, 2007.親愛的先生、女士：

我寫此信是要就我 2007年8月25日從你們在菲利普大街上的商店里購買的一件羊毛衫進行投訴的。

資料來源：教育優(yōu)選 http://004km.cn/

最權(quán)威的國際教育服務(wù)平臺

I recently washed the sweater in cool water, as per the instructions on the label.However, when I removed it from the machine, the garment was stretchedout of shape and no longer fits.我最近按照標(biāo)簽上的說明用冷水洗了這件羊毛衫，然而，當(dāng)我將它從洗衣機里取出時，這件衣服卻變形了，再也不合身了。

I phoned the store last Tuesday(June 21)and spoke to the department manager, a Mr.Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price.I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints.I, therefore, feel disappointed to be treated in such a manner.我上周二(6月21日)打電話到店里，是與一位叫Morris先生的部門經(jīng)理講的，他電話里很是無禮，告知我說因為這件衣服是降價購買的，因此不能退換。對此，我深感不滿，因為我多年來一直是貴店的忠實顧客，在此事件之前，從來沒有過任何投訴。因此，我對受到如此待遇深感失望。

I would, however, be perfectlysatisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.資料來源：教育優(yōu)選 http://004km.cn/

最權(quán)威的國際教育服務(wù)平臺

然而，我的要求并不高。如果你們能夠給我退換一件，或者為我辦理退費，怎么方便就怎么辦，我都會非常滿意的。

I look forward to hearing from you soon.Yours truly，Kenny Gao

期盼收到您的答復(fù)。

您真誠的

Kenny Gao

資料來源：教育優(yōu)選 http://004km.cn/

第四篇：G類投訴信的常見思路(下)

雅思培訓(xùn) http://ielts.longre.com

托福培訓(xùn)http://toefl.longre.com

G類投訴信的常見思路（下）

三、投訴理由3：虛假宣傳

對于虛假宣傳的話題，我們其實可以參考上篇2個理由中的一些例子，投訴重點主要圍繞在收到的產(chǎn)品與描述不符或者得到的服務(wù)項目和合同上的不一致或遺漏以及根據(jù)提示使用后無法獲得預(yù)期效果等。此類書信在結(jié)構(gòu)上一般由三部分組成：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如時間、地點、人物等，并指出具體問題所在以及由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析一下：

You attend an evening course in a school, but you find that the course is different from what is described on the course brochure.Write a letter to the school.In your letter, 1.explain the detail of evening course 2.explain the difference 3.suggest what actions school should take

關(guān)于這個題目，我們的思路可以是上課地點和原先的不一致。比如：

The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.還可以說授課教師為兼職教師，并非承諾的全職教師，比如：

The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.此外，我們還可以在課程本身設(shè)置上做文章，比如你原本報的是人力資源管理，結(jié)果上課的時候卻發(fā)現(xiàn)內(nèi)容主要是工商管理，如：

As per the brochure, the school should provide HR course, however, to our big surprise,the teacher offers unrelated information which mainly discusses the management and business.雅思培訓(xùn) http://ielts.longre.com

托福培訓(xùn)http://toefl.longre.com

除了上述例子外，朗閣海外考試研究中心建議考生還可以根據(jù)不同題目，用不同思路進行拓展，比如實物我們可以從產(chǎn)品的外觀，質(zhì)量，性能，保質(zhì)期入手；服務(wù)我們可以從軟硬件設(shè)施，合同履行周期，場所變更等方面入手。

四、投訴理由4：送貨問題

送貨問題里最常見的考題是別人寄給你的一件物品或者包裹你遲遲未收到，在信件結(jié)構(gòu)上和投訴質(zhì)量低劣類似：

（一）表明投訴原因。

（二）陳述投訴內(nèi)容，如物品的特征，郵寄的時間等，并指出由此而產(chǎn)生的后果。

（三）提出整改建議或者希望得到對方的賠償或補償。

讓我們結(jié)合真題來分析下：

Your mother sent you a parcel.But two months later you still have not received it.Write a letter to the post office.In your letter, 1.tell them when and where the parcel was sent 2.describe the contents in the parcel 3.say what you would like them to do

這類題目的寫作思路首先是詳細(xì)描述該包裹寄出的時間和地點，比如：

The parcel is a cardboard box sent from Beijing on May 18 to my current address: 33 North Street, Toronto, Canada.其次，需要說一下包裹的內(nèi)容，并指出這些物品可能已經(jīng)由于時間太長而損壞，比如： My mother enclosed some summer clothes and some Chinese specialties for me, including local dates.I doubt those dates must have been spoiled on the way for such a long time.此外，若題目中未提及具體物品，我們除了說包裹外，還可以說是一封信或者是重要文件。郵寄外，我們還可以說是快遞中物品未收到或者遺失，此物品是生日禮物或者公司重要檔案，對于收件方的意義或者價值巨大等來擴充寫作思路。

朗閣托福易信二維碼關(guān)于關(guān)注

th雅思培訓(xùn) http://ielts.longre.com

托福培訓(xùn)http://toefl.longre.com

第五篇：雅思G類小作文書信：投訴信

最權(quán)威的國際教育服務(wù)平臺

雅思G類小作文書信范文：投訴信(1)

本文是雅思G類小作文書信范文：投訴信(1)，供大家參考。相對于雅思A類寫作而言，雅思G類寫作的復(fù)習(xí)資料較少，希望本文能夠為同學(xué)們的雅思備考提供幫助。

題目：

A night club just opened near where you live.You are very unhappy about the situation because it disturbs the peace of the neighborhood.Write a letter to your local government official.Say who you are and explain why you are unhappy and suggest what should be done about it.(投訴信)

范文：

Dear Sir or Madam，I’m writing to express my dissatisfaction with the horriblesituation I have been faced with recently.親愛的先生、女士：

我寫此信是要就我最近所面對的可怕狀況表達我的不滿。

資料來源：教育優(yōu)選 http://004km.cn/

最權(quán)威的國際教育服務(wù)平臺

I’m a resident of Rose Park on St.Johnson Street.I had been enjoying my life since I moved here five years ago.However, a nightclub recently opened right across the street from my apartment block has completelychanged everything.我是圣約翰遜大街玫瑰花園的居民。自我五年前搬到這里，我的生活一直很愉快。然而最近開在我們樓對面街道上的一家夜總會卻改變了一切。

To begin with, the club itself is very unsightly.It has blackened windows with sexually explicit pictures displayed on the outside, which I find extremely offensive.Also, the noise level during the early hours of the morning is so intense that it has really disturbedmy sleep.Consequently, I find that I am unable to concentrate fully on my job, as I am often too tired.首先，這家夜總會本身就很不堪入目。其窗戶搞得黑乎乎的，外面貼著相當(dāng)淫穢的畫，這一點令我感到尤其難以忍受。此外，凌晨時刻的噪音太高，嚴(yán)重影響了我的睡眠，所造成的結(jié)果是由于太過疲倦，我無法全力專注于工作。

I work as a surgeon in the local hospital;therefore, I am sure you can see the gravity of my complaint.Indeed, the consequencesof my making any mistake due to my lack of sleep can be very serious indeed.資料來源：教育優(yōu)選 http://004km.cn/

最權(quán)威的國際教育服務(wù)平臺

我是本地醫(yī)院的外科醫(yī)生，因此，我相信您能夠看到我投訴的嚴(yán)重性。事實上，由于我缺乏睡眠而造成任何錯誤的后果將是十分嚴(yán)重的。

I understand that, as a member of the local government, you have the power to close the club down.Nevertheless, I know very clearly that people need to make a living and I would not like to be responsible for people losing their jobs.Hence, if you could please ensure that the offensive pictures are removed, and the noise level is kept to a minimumlevel, I would be more than satisfied.我深知，作為當(dāng)?shù)卣囊粏T，您有權(quán)關(guān)閉這家俱樂部。然而，我也很清楚：人們都需要謀生，而我也不愿意對他人失去工作而負(fù)任何責(zé)任，因此，如果您能確保那些令人難受的畫被撤掉、噪音控制在最低水平，我就將十分滿意了。

I look forward to your reply.Yours sincerely，Kenny Gao

期盼得到您的答復(fù)。

您真誠的

Kenny Gao

資料來源：教育優(yōu)選 http://004km.cn/