第一篇：酒店餐廳道歉信英文

ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us.your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay.on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01-08th nov.my apologize once again and thank you for taking time to bring this matter to our attention.should you have any inquiries, please feel free to contact me.kind and best regards.alfred zhuang front office manager.dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies.yours sincerely alfred zhuang front office manager mr.ulrich niemann.director people-people exchange co.dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.mr.niemann, please accept our sincere apologies for the problems you have experienced-our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.basic courtesy and i assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.regards alfred zhuang front office manager篇二：酒店英語(yǔ)常用口語(yǔ)：禁止規(guī)定和道歉用語(yǔ) 酒店英語(yǔ)：禁止規(guī)定和征詢意見(jiàn)

每個(gè)酒店里都有一些禁止規(guī)定。這些規(guī)定一般是為了給顧客們提供更好的服務(wù)。酒店也會(huì)征詢客人的意見(jiàn)以便提供更好的服務(wù)。下面是一些禁止和征詢意見(jiàn)的常用表達(dá)。1.please dont smoke here.請(qǐng)不要在這邊抽煙。

2.im afraid its against the hotels regulations.這是違反飯店規(guī)章制度的。

3.what do you think of our service? 您對(duì)我們的服務(wù)有什么意見(jiàn)？

謝謝您給我們的意見(jiàn)（贊揚(yáng)、建議）。5.in our hotel we dont accept tips.我們飯店是不收小費(fèi)的。

its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。thank you all the same.然而，還是要謝謝您。

6.im afraid youll have to pay for the damage.您必須賠償。

7.thank you for telling us about it.謝謝您告訴我們。

8.ill look into the matter right away.我馬上去處理這件事情。

9.i assure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。

酒店英語(yǔ)：致謝、道歉用語(yǔ)

當(dāng)客人提意見(jiàn)的時(shí)候，禮貌的做法是要先表示道歉、并感謝對(duì)方提出的意見(jiàn)。這次我們就來(lái)看看致謝、道歉的常用語(yǔ)。

1.thank you for your advice(information, help).感謝您的忠告（信息、幫助）。2.its very kind of you.您真客氣。

不用謝。

4.not at all.不用謝。

5.dont mention it.不用謝。

6.its my pleasure./ with pleasure./ my pleasure.非常高興為您服務(wù)。

7.i am at your service.樂(lè)意為您效勞。

8.thank you for staying in our hotel.感謝您在我們酒店下榻。9.im sorry.很抱歉。

10.excuse me.對(duì)不起。

11.im sorry.its my fault.很抱歉。那是我的過(guò)錯(cuò)。

12.sorry to have kept you waiting.對(duì)不起，讓您久等了。

13.sorry to interrupt you.對(duì)不起，打擾您了。

14.im sorry about this.對(duì)此表示抱歉。篇三：中英文對(duì)譯酒店餐飲歡迎信

歡迎信

親愛(ài)的

歡迎您加入xxxxx大酒店餐飲部，我們?yōu)閾碛心@樣的伙伴而自豪。我們希望，您能對(duì)自己的選擇感到同樣自豪。

在您試用期內(nèi)，我們將提供《企業(yè)文化》，《員工手冊(cè)》，《部門操作流程》等培訓(xùn)，試用期滿時(shí)我們將對(duì)相關(guān)內(nèi)容進(jìn)行考核，考核成績(jī)將作為您個(gè)人轉(zhuǎn)正和年度考核成績(jī)的組成部分。

我們希望您能盡快地融入xxxxxx大酒店餐飲部，成為餐飲部密不可分的一份子，同時(shí)也衷心祝愿您在我們xxxxxx大酒店能夠度過(guò)人生每一段美好的時(shí)光，成為您職業(yè)生涯發(fā)展中最重要的一環(huán)，在工作中盡情發(fā)揮智慧和才智，分享團(tuán)隊(duì)的關(guān)榮與溫暖，成就您個(gè)人的理想和抱負(fù)，我們認(rèn)為您的愉快與工作成功同等重要。

我們同樣希望，在您完成本職工作的同時(shí)，能與我們一起不斷發(fā)展、成長(zhǎng)，實(shí)現(xiàn)自己的人身價(jià)值。

第二篇：酒店英文道歉信

酒店英文道歉信

酒店英文道歉信1

Dear Ms. Iwasaki,

Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.

At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.

Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.

酒店英文道歉信2

親愛(ài)的客人：

您好!首先請(qǐng)?jiān)试S我對(duì)您遇到的預(yù)定沒(méi)有房間的問(wèn)題給您帶來(lái)的.不便致以真誠(chéng)的道歉。由于近來(lái)客人較多，客房緊張，導(dǎo)致有些客人無(wú)法入住，我們深感抱歉。

我們可以介紹您去與我們同等檔次的酒店，還有不知您方不方便把您的姓名和聯(lián)系方式留下，如果有了房間我們會(huì)在第一時(shí)間通知您并免費(fèi)接您回來(lái)，為了表示我們的歉意，我們決定在您入住時(shí)給你一定折扣折并免費(fèi)提供早餐。

祝您過(guò)得愉快!

XXX酒店

20xx年x月x日

第三篇：酒店英文道歉信

篇一：英文道歉信 ms.mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms.iwasaki, upon your arrival, our agent failed to locate your reservation.we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.the reservation for you and ms.hinako muto were made early november, and never been deleted.we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.yours sincerely, alfred zhuang front office manager november 03, 1999 mr.shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr.shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun.13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.mr.shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal.if you have any queries, please do not hesitate to contact us.your sincerely alfred zhuang front office manager dear mr.shu i would like to thank you for choosing the china world hotel for your recently stay.on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper.during your stay with us on 01-08th nov.my apologize once again and thank you for taking time to bring this matter to our attention.should you have any inquiries, please feel free to contact me.kind and best regards.alfred zhuang front office manager.dear mr.li it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation.there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.unfortunately there was an error in your reservation regarding your arrival date.i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.sincerely, alfred zhuang front office manager dear sir or madam: with renewed apologies.yours sincerely alfred zhuang front office manager mr.ulrich niemann.director people-people exchange co.dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august.mr.ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.mr.niemann, please accept our sincere apologies for the problems you have experienced-our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability.i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.regards alfred zhuang front office manager篇二：英文致歉信_(tái)范文 道歉信 letter of apology 我們?cè)诠ぷ骰蛏钪?，有時(shí)難免會(huì)犯一些錯(cuò)誤，寫封致歉信就顯得很有必要。道歉信通常包括以下內(nèi)容：表示歉意；道歉的原由；出現(xiàn)差錯(cuò)的原因；提出彌補(bǔ)措施；請(qǐng)求原諒。寫道歉信的語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)，不要顯出絲毫的虛情假意。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。寫作三步走：

表示歉意->說(shuō)明具體原因、提出補(bǔ)救辦法->再次致歉、希望得到理解 tips: 在寫作過(guò)程中，盡可能提供比較合理的理由。如果違反生活常識(shí)將導(dǎo)致扣分。在解釋完原因后，盡量提供一個(gè)合適的補(bǔ)救辦法，使行文更加完滿。訂閱收藏《考研英語(yǔ)寫作范文100篇》系列文章

（1）directions: you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter.use li ming instead.do not write the address.范文： dear anne, please allow me to say sorry again.regards, li ming 譯文： 親愛(ài)的安：

感謝你邀請(qǐng)我于明日晚上與你和你的家人共進(jìn)午餐。可是，我非常遺憾地告訴你我無(wú)法赴約，因?yàn)槲覍⒚τ跍?zhǔn)備后天的一門重要考試。錯(cuò)過(guò)了這么一個(gè)歡樂(lè)的聚會(huì)我深感遺憾，我希望你們能度過(guò)一個(gè)愉快的時(shí)光。對(duì)了，在我考試后我們可以見(jiàn)一面么？如果可以的話請(qǐng)隨時(shí)給我打電話，我非常期待能和你愉快地聊天。請(qǐng)?jiān)试S我再一次致歉。您真誠(chéng)的，李明

閃光詞匯及詞組： occupy: v.占用，占

get-together: n.聚會(huì)，聯(lián)歡會(huì) hesitate: v.猶豫，躊躇

drop sb.a line: 給某人打一個(gè)電話 preferable: adj.更好的，更可取的 long for sth: 渴望

萬(wàn)能句型： thank you for your invitation to dinner at your home tomorrow evening.unfortunately, it is much to my regret that i cannot...i feel terribly sorry for missing the chance of...is it possible for you and me to have a private meeting afterwards? if so, please dont hesitate to drop me a call about your preferable date.please allow me to say sorry again.（2）directions: you failed to finish an important task assigned by your professor because of a severe illness.write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss.you should write about 100 words on answer sheet 2.do not sign your own name at the end of the letter.use li ming instead.do not write the address.范文：

dear prof.patent, i would be very much obliged if you could grant me another week for the task, as my health is turning better.hope you can understand my situation and accept my apology.yours faithfully,li ming 譯文：

尊敬的patent教授：

我非常遺憾地告知您我沒(méi)有完成您上周布置的讀書(shū)報(bào)告，因?yàn)閹滋烨拔彝蝗簧×?。過(guò)去的幾天中我一直持續(xù)高燒，住在醫(yī)院，因此無(wú)法進(jìn)行任何學(xué)術(shù)活動(dòng)。隨信是醫(yī)生的診斷書(shū)。如果您能再給一周時(shí)間來(lái)完成它我將感激不盡，因?yàn)楝F(xiàn)在我的身體正在好轉(zhuǎn)。希望您能理解我的處境并接受我的道歉。您真誠(chéng)的，李明

閃光詞匯及詞組： assign: v.分配，指派

fall upon sb: 降臨到某人身上 continuous: adj.持續(xù)的

prevent sb from sth/doing sth: 使某人不能做某事 hereby: adv.因此，據(jù)此 submit: v.提交，遞交 obliged: adj.感激的 grant: v.同意，準(zhǔn)予

萬(wàn)能句型：

i would be very much obliged if you could grant me another week for the task.hope you can understand my situation and accept my apology.apologize letter __ business english_ by lqy dear sir or madam, i’m writing this letter to apologize to you.i’m so sorry that we made a mistake about the shipment of vacuum cleaners.those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced.besides, the model number and the price of goods in march and july are so similar that the worker mistaken them.i do apologize for any inconvenience this may cause you and i will try my best to avoid the same accident happening again.道歉信是人們經(jīng)常使用的一種書(shū)信文體，用以表達(dá)自己的歉意，查字典范文大全特意為大家整理了關(guān)于道歉信范文的相關(guān)材料，希望對(duì)您的工作和生活有幫助。letter of apology ⅰ.sample study sample i dear susan, please let me know if you will be available on saturday morning.best wishes chen cheng sample ii dear mary, i’m very sorry for not having replied to your july 6th letter sooner.when your letter arrived, i was in beijing.as my secretary couldn’t forward it to me, it has been lying on my desk until i got back.look forward to catching up and once again apologize for the delay.sincerely, tom 英語(yǔ)道歉信范文及常用句式

道歉信是指因過(guò)失或疏忽做錯(cuò)了事，給別人帶來(lái)了麻煩或損失，發(fā)覺(jué)后要立即寫信給對(duì)方賠禮道歉時(shí)寫的信件。道歉是一種禮貌，道歉信要寫得坦率，誠(chéng)懇。

道歉信通常包括三部分內(nèi)容：

1、表示歉意，道歉的原由；

2、出現(xiàn)差錯(cuò)的原因，提出彌補(bǔ)措施；

3、請(qǐng)求原諒。語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。寫作三步曲：

表示歉意→說(shuō)明具體原因、提出補(bǔ)救辦法→再次致歉，希望得到理解。注意：

理由要盡量合理，違反生活常識(shí)將導(dǎo)致扣分；盡量提供一個(gè)合適的補(bǔ)救辦法，使行文更加順暢。范文解析：

directions: you were unable to attend mr.smiths examination on international business english writing because you got sick that morning.write a letter to express the reasons for not being able to attend it and apologize.write the letter with no less than 100 words.do not sign your own name at end of the letter.use wang hua instead.do not write the address.dear mr.smith, i am indeed very sorry that i missed the examination on international business english writing you gave last friday.i feel awful about it and want you to know what happened that day.i suddenly fell sick early that morning and my parents had to send me to the hospital.please find enclosed a copy of the medical bill.sincerely yours, wang hua ◆常用句式：

1、i am writing to apologize for … /i am writing to say sorry for 我寫這封信是因……向你致歉。

2、i would like to give you my apology for… 對(duì)于……我向你道歉。

3、please accept my sincere apology for… 關(guān)于……請(qǐng)接受我真誠(chéng)的道歉。

4、i am indeed very sorry for what i said/did, but believe i had no intention to…

對(duì)于我說(shuō)的話/做的事，我確實(shí)感到很抱歉。但請(qǐng)相信，我并非故意要……

5、please forgive me for a stupid choice of words.請(qǐng)?jiān)徫艺f(shuō)話欠妥。

6、i feel awfully sorry about it and want you to know what happened.為此我感到非常內(nèi)疚，所以想告訴你實(shí)情。

7、please accept my apologies for my oversight.請(qǐng)?jiān)徫业氖韬觥?/p>

8、please allow me to say sorry again.請(qǐng)?jiān)试S我再次表示歉意。

9、i sincerely hope you can understand my situation/think in my position and accept my apologies.篇三：道歉信英文模板及翻譯 dear_____, i am writing this letter to express my apology that ______________.i feel terribly sorry about this.once again, i am very sorry for any inconvenience caused.i will be really appreciated if you can accept my apologies and understand my situation.yours sincerely _________ 親愛(ài)的_____，（對(duì)方姓名）

我寫這封信以表達(dá)我的道歉 ______________（道歉原因）。

對(duì)此我深感抱歉。

我再次對(duì)給您造成的任何不便深感歉意，希望您能理解我的處境并接受我的道歉。謹(jǐn)啟

_________（自己姓名）

第四篇：酒店英文道歉信

酒店英文道歉信

現(xiàn)如今，我們常常要運(yùn)用到道歉信，道歉信可以幫助我們表示遺憾和歉意，表明愿意補(bǔ)救的.愿望，提出建議或安排。相信許多人會(huì)覺(jué)得道歉信很難寫吧，以下是小編精心整理的酒店英文道歉信，希望對(duì)大家有所幫助。

Dear :

We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company.We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services.Now , we really have no maintainer to be sent to your home.For this , we said we were sorry again.And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday.Best regards!Wang Hao Manager

Sincerely yours,

Dear Ms.Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience caused.Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement.Ms.Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out.Please allow us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation.We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure.The reservation for you and Ms.Hinako Muto were made early November, and never been d.We understand that you may requested the King Size room but actually we could not satisfy your request.Sincerely yours,

Dear customer,I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done.The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.Thank you again.Sincerely yours,

November 03, 1999

Mr.Shen Nan Ping

Flat 20F, Block 1

Robinson HeightsRobinson Road

Hong Kong

Dear Mr.Shen

We are sorry to learn of theunpleasant experience you had encountered during your last stay with us on Jun.13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.Mr.Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal.If you have any queries, please do not hesitate to contact Us.Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.Your sincerely

Alfred Zhuang

Front Office Manager

Dear Mr.Smith,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday.I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital.Please find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology.I would appreciate your allowing me to take a make-up examination.I will come to your office during your office hour on Monday to discuss this possibility with you.Once again, I apologize for any inconvenience caused.Sincerely yours,Wang Hua

第五篇：餐廳道歉信

餐廳道歉信

餐廳道歉信1

各位員工：

大家好!

前幾天由于公司職工食堂工作人員的疏忽，在當(dāng)日的晚餐中，面條有發(fā)酸現(xiàn)象，給大家的身心帶來(lái)不良的影響，做為公司的總經(jīng)理，對(duì)員工的生活關(guān)心不夠，在此我代表公司所有管理人員向大家道歉，并保證在以后的工作中，絕不再讓此類現(xiàn)象發(fā)生。

在以后的工作及生活中，請(qǐng)大家對(duì)我們的工作進(jìn)行監(jiān)督并提出寶貴意見(jiàn)，公司將積極聽(tīng)取并努力改善，使大家在工作之余能有一個(gè)舒暢的就餐心情。

道歉人：XXX

時(shí)間：XXXX年XX月XX日

餐廳道歉信2

廣大關(guān)心熱愛(ài)尚海派主題餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于“尚海派”這個(gè)上海本土品牌的關(guān)心與熱愛(ài)，是你們給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在你們的關(guān)心與支持下，我們才能取得今天來(lái)之不易的成績(jī)。

近期，我們尚海派延安西路店和大眾點(diǎn)評(píng)網(wǎng)攜手做了一期團(tuán)購(gòu)，雖然銷售成績(jī)還差強(qiáng)人意，但在實(shí)際接待過(guò)程中，卻暴露出很多問(wèn)題，對(duì)此，我們致以真誠(chéng)的道歉。為了不讓大家失望，我們已經(jīng)采取具體措施做出調(diào)整和改進(jìn)：

1、空調(diào)問(wèn)題

我們已經(jīng)委托美國(guó)開(kāi)利空調(diào)的售后服務(wù)人員進(jìn)行了全面檢查，由于延安西路店所在酒店物業(yè)長(zhǎng)期未對(duì)中央空調(diào)的電磁閥進(jìn)行保養(yǎng)，致使28只電磁閥中25只已損壞，對(duì)此我們正委托專業(yè)技術(shù)人員進(jìn)行更換，由于每只電磁閥的更換程序比較復(fù)雜，因此所有電磁閥更換完畢至少需要一周的時(shí)間，但是在此期間，更換好的營(yíng)業(yè)空間，制冷效果已經(jīng)可以滿足營(yíng)業(yè)需要，請(qǐng)大家放心。

2、菜肴出品

由于我們事先準(zhǔn)備不充分，部分菜肴專用的器皿數(shù)量不足，致使團(tuán)購(gòu)菜肴出品時(shí)器皿使用不當(dāng)，現(xiàn)該部分的器皿已經(jīng)補(bǔ)充到位，足夠滿足營(yíng)業(yè)需要。菜品質(zhì)量方面，我們已經(jīng)指派專門工作人員嚴(yán)把出品關(guān)，在菜肴的色、香、味、形、量方面嚴(yán)加把控，不符合尚海派出品要求的菜肴一律不得出品。

3、服務(wù)質(zhì)量

由于最近服務(wù)量的突然增加，很多工作人員在精力及體力方面未能馬上適應(yīng)，出現(xiàn)了身體及情緒方面的不適，這給大家造成了不良的服務(wù)體驗(yàn)。在目前餐飲這個(gè)勞動(dòng)高度密集型的行業(yè)里，服務(wù)人員大多是來(lái)自農(nóng)村的孩子，她們第一次離開(kāi)家庭的呵護(hù)，只身來(lái)到上海，為在上海生活的大家提供服務(wù)，在很多方面他們還有不足的地方，如果再碰到不開(kāi)心的客人大聲呵斥幾句，她們都能哭上好長(zhǎng)時(shí)間。所以，在此也希望大家能夠諒解她們的辛勞與付出。經(jīng)過(guò)這階段的適應(yīng)之后，她們已經(jīng)反省總結(jié)，認(rèn)識(shí)到工作中的不足之處，現(xiàn)已能夠很好地調(diào)整自我并投入工作，擦干眼淚，她們依然堅(jiān)強(qiáng)地表示“一定會(huì)把客人服務(wù)好，哪怕再苦再累，一定要讓客人感到滿意?！憋L(fēng)雨之后才能見(jiàn)彩虹，我們現(xiàn)在正在經(jīng)歷風(fēng)雨，希望在我們的不斷努力下，能與一直關(guān)心尚海派的大家一起欣賞美麗的雨后彩虹，我們相信這道彩虹是我們大家一起創(chuàng)造的世界上最美的一道彩虹！

最后，上海尚海派餐飲管理有限公司攜尚海派延安西路店全體員工再次向大家表示最誠(chéng)摯的歉意！我們將更加努力地為廣大顧客提供優(yōu)質(zhì)的餐點(diǎn)和服務(wù)，以及愉悅、舒適、歡樂(lè)的用餐體驗(yàn)，希望大家能夠繼續(xù)支持我們！

xx有限公司

20xx年x月x日

餐廳道歉信3

廣大關(guān)心、熱愛(ài)本餐廳的朋友們：

排隊(duì)問(wèn)題

57℃湘是新主義餐廳，采用拼桌式就餐，增加客人間的互動(dòng)溝通。開(kāi)業(yè)期間部分就餐時(shí)段需要排隊(duì)拿號(hào)，有些號(hào)數(shù)靠后，卻先進(jìn)場(chǎng)，這個(gè)情況的原因是，進(jìn)場(chǎng)都是看剩余的餐位數(shù)安排入客，例如目前出來(lái)3位客人，就空閑3個(gè)就餐位置，號(hào)數(shù)靠前的如果就餐人數(shù)都超過(guò)3人，那么只能安排就餐人數(shù)3人及號(hào)數(shù)靠前的客人先入場(chǎng)。請(qǐng)小伙伴們理解，并不是我們不按號(hào)數(shù)安排入客。

侯位就餐期間燥熱問(wèn)題

炎炎夏日，普寧溫度高，尚東步行街又是新起商場(chǎng)，空調(diào)還在完善中，餐廳又采取新意半開(kāi)放式裝修風(fēng)格，導(dǎo)致侯位及入場(chǎng)就餐的吃貨們感覺(jué)燥熱，在此普寧57℃湘全體員工給大家致歉！對(duì)于此問(wèn)題，我們已經(jīng)在與商品城負(fù)責(zé)人溝通解決此問(wèn)題，定還大家一個(gè)滿意的答復(fù)！

餐廳道歉信4

廣大關(guān)注熱愛(ài)xx咖啡西餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于“xx咖啡”這個(gè)新疆本土品牌的關(guān)心與熱愛(ài)，是你們給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在你們的關(guān)心與支持下，我們才能走今天。

之前，我們xx咖啡昌吉店開(kāi)店時(shí)間已有幾年，雖然銷售成績(jī)還差強(qiáng)人意，但在實(shí)際經(jīng)營(yíng)和接待過(guò)程中，卻暴露出很多問(wèn)題。對(duì)此，我們致以真誠(chéng)的道歉。

之前的事情暴露我們很多問(wèn)題

1、新店開(kāi)業(yè)股東不同造成經(jīng)營(yíng)方式差別

2、跨區(qū)域經(jīng)營(yíng)造成餐品飲品服務(wù)質(zhì)量與伊寧市1號(hào)店2號(hào)店差別

3、因?yàn)殡x總公司較遠(yuǎn)就餐環(huán)境損壞時(shí)維修力度跟不上。

為了不讓大家失望，我們已經(jīng)采取具體措施做出調(diào)整和改進(jìn)。

道歉人：xx

時(shí)間：xx年xx月xx日

餐廳道歉信5

廣大關(guān)心、熱愛(ài)本餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于“錫林杭蓋”這個(gè)民族品牌的關(guān)心與熱愛(ài)，是你們給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在你們的關(guān)心與支持下，我們才能取得今天來(lái)之不易的成績(jī)。

近期，隨著旅游旺季的到來(lái)，我們杭蓋酒店迎來(lái)了就餐高峰期，在實(shí)際接待過(guò)程中出現(xiàn)了上菜時(shí)間延遲，服務(wù)態(tài)度下降等問(wèn)題，對(duì)此，我們致以真誠(chéng)的道歉！

因早茶到晚餐持續(xù)時(shí)間較長(zhǎng)，很多工作人員在精力及體力方面透支過(guò)度，出現(xiàn)了身體及情緒方面的不適，這給大家造成了不良的服務(wù)體驗(yàn)。在目前餐飲這個(gè)勞動(dòng)高度密集型的行業(yè)里，服務(wù)人員大多是來(lái)自農(nóng)村牧區(qū)的孩子，她們第一次離開(kāi)家庭的呵護(hù)，融入到“錫林杭蓋”這個(gè)大家庭當(dāng)中，為了來(lái)草原旅游客戶提供服務(wù)，在很多方面他們還有不足的地方，如果再碰到不開(kāi)心的客人大聲呵斥幾句，她們都能委屈長(zhǎng)時(shí)間。

所以，在此也希望大家能夠諒解她們的辛勞與付出。經(jīng)過(guò)這階段的適應(yīng)之后，她們已經(jīng)反省總結(jié)，認(rèn)識(shí)到工作中的不足之處，現(xiàn)已能夠很好地調(diào)整自我并投入工作，擦干眼淚，她們依然堅(jiān)強(qiáng)地表示“一定會(huì)把客人服務(wù)好，哪怕再苦再累，一定要讓客人感到滿意?！?/p>

風(fēng)雨之后才能見(jiàn)彩虹，我們現(xiàn)在正在經(jīng)歷風(fēng)雨，希望在我們的不斷努力下，能與一直關(guān)心“錫林杭蓋”的大家一起欣賞美麗的雨后彩虹，我們相信這道彩虹是我們大家一起創(chuàng)造的草原上最美的一道彩虹！

祝大家過(guò)個(gè)愉快的周末！欣賞一首超搞笑的蒙語(yǔ)版《小蘋果》。

餐廳道歉信6

xxx：

各位網(wǎng)友您好，我是青年餐廳的網(wǎng)管，近日看到八通網(wǎng)上各位網(wǎng)友發(fā)的帖子，大家對(duì)我們青年餐廳翠屏北里店的許多地方很不滿意，首先我代表青年餐廳向大家道歉，我們?cè)诜?wù)上的不周到之處還請(qǐng)大家多多原諒。

由于青年餐廳翠屏北里店的員工大多是新員工，許多地方都很不熟練，加之開(kāi)業(yè)期間客流量很大，導(dǎo)致出現(xiàn)了很多服務(wù)盲區(qū)，與各位顧客產(chǎn)生了許多誤會(huì)，還望大家海涵!至于我們管理層上所出現(xiàn)的問(wèn)題，總公司也已經(jīng)開(kāi)始調(diào)整和處理，大家在論壇上發(fā)的帖子對(duì)公司觸動(dòng)很大，公司派出了專門的調(diào)查組對(duì)翠屏北里店的問(wèn)題進(jìn)行了調(diào)查，目前正在逐步整改。請(qǐng)大家相信，我們一定會(huì)把自己的所有不足全部改掉，只有讓顧客滿意，我們才能生存!

道歉人：xxx

時(shí)間：xxxx年xx月xx日

餐廳道歉信7

XXXXXX：

各位網(wǎng)友您好，我是青年餐廳的網(wǎng)管，近日看到八通網(wǎng)上各位網(wǎng)友發(fā)的帖子，大家對(duì)我們青年餐廳翠屏北里店的許多地方很不滿意，首先我代表青年餐廳向大家道歉，我們?cè)诜?wù)上的不周到之處還請(qǐng)大家多多原諒。

由于青年餐廳翠屏北里店的員工大多是新員工，許多地方都很不熟練，加之開(kāi)業(yè)期間客流量很大，導(dǎo)致出現(xiàn)了很多服務(wù)盲區(qū)，與各位顧客產(chǎn)生了許多誤會(huì)，還望大家海涵!至于我們管理層上所出現(xiàn)的問(wèn)題，總公司也已經(jīng)開(kāi)始調(diào)整和處理，大家在論壇上發(fā)的帖子對(duì)公司觸動(dòng)很大，公司派出了專門的調(diào)查組對(duì)翠屏北里店的問(wèn)題進(jìn)行了調(diào)查，目前正在逐步整改。請(qǐng)大家相信，我們一定會(huì)把自己的所有不足全部改掉，只有讓顧客滿意，我們才能生存!

道歉人：XXXXXX

時(shí)間：XXXXXXXX年XXXX月XXXX日

餐廳道歉信8

廣大關(guān)注熱愛(ài)伊陽(yáng)咖啡西餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于“伊陽(yáng)咖啡”這個(gè)新疆本土品牌的關(guān)心與熱愛(ài)，是你們給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在你們的關(guān)心與支持下，我們才能走今天。

之前，我們伊陽(yáng)咖啡昌吉店開(kāi)店時(shí)間已有幾年，雖然銷售成績(jī)還差強(qiáng)人意，但在實(shí)際經(jīng)營(yíng)和接待過(guò)程中，卻暴露出很多問(wèn)題。對(duì)此，我們致以真誠(chéng)的道歉。

之前的事情暴露我們很多問(wèn)題

1.新店開(kāi)業(yè)股東不同造成經(jīng)營(yíng)方式差別

2.跨區(qū)域經(jīng)營(yíng)造成餐品飲品服務(wù)質(zhì)量與伊寧市1號(hào)店2號(hào)店差別

3.因?yàn)殡x總公司較遠(yuǎn)就餐環(huán)境損壞時(shí)維修力度跟不上。

為了不讓大家失望，我們已經(jīng)采取具體措施做出調(diào)整和改進(jìn)。

道歉人：XXXX

時(shí)間：XXXX年XX月XX日

餐廳道歉信9

廣大關(guān)注熱愛(ài)伊陽(yáng)咖啡西餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于“伊陽(yáng)咖啡”這個(gè)新疆本土品牌的關(guān)心與熱愛(ài)，是你們給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在你們的關(guān)心與支持下，我們才能走今天。

之前，我們伊陽(yáng)咖啡昌吉店開(kāi)店時(shí)間已有幾年，雖然銷售成績(jī)還差強(qiáng)人意，但在實(shí)際經(jīng)營(yíng)和接待過(guò)程中，卻暴露出很多問(wèn)題。對(duì)此，我們致以真誠(chéng)的道歉。

之前的事情暴露我們很多問(wèn)題1.新店開(kāi)業(yè)股東不同造成經(jīng)營(yíng)方式差別2.跨區(qū)域經(jīng)營(yíng)造成餐品飲品服務(wù)質(zhì)量與伊寧市1號(hào)店2號(hào)店差別3.因?yàn)殡x總公司較遠(yuǎn)就餐環(huán)境損壞時(shí)維修力度跟不上。為了不讓大家失望，我們已經(jīng)采取具體措施做出調(diào)整和改進(jìn)。

道歉人：XXX

時(shí)間：XXXX年XX月XX日

餐廳道歉信10

廣大關(guān)心、熱愛(ài)到家餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于到家餐廳關(guān)心與熱愛(ài)，是您給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在您的關(guān)心與支持下，我們才能取得今天來(lái)之不易的成績(jī)。近期，餐廳在實(shí)際接待過(guò)程中，發(fā)現(xiàn)了較多需改進(jìn)的地方，對(duì)此，我們致以真誠(chéng)的道歉，為了不讓大家失望，餐廳已經(jīng)采取具體措施做出調(diào)整和改進(jìn)：

1、菜品供應(yīng)問(wèn)題：由于餐廳就餐人數(shù)急劇不穩(wěn)定，部分后來(lái)就餐人員出現(xiàn)菜量未能及時(shí)供應(yīng)。如今，在菜量的問(wèn)題上餐廳已做出適當(dāng)調(diào)整：首先，餐廳每日準(zhǔn)備一至兩道備用菜，餐廳將盡全力保證所有菜品供求充足。其次，每日餐廳主廚根據(jù)實(shí)際就餐時(shí)間每隔10分鐘務(wù)必查看現(xiàn)場(chǎng)菜量，隨時(shí)做好加大菜量準(zhǔn)備。

2、菜品口味問(wèn)題：首先，餐廳已經(jīng)指派專員嚴(yán)把出品關(guān)，在菜肴的色、香、味、形、量方面嚴(yán)加把控，不符合到家餐廳出品要求的菜肴一律不得出品；其次，隨著天氣的變化，當(dāng)季菜品的種類也逐漸減少，餐廳本著低利潤(rùn)高品質(zhì)的宗旨，在菜品采購(gòu)上也會(huì)加強(qiáng)管理，保證讓大家吃得舒心、吃得放心。

3、服務(wù)意識(shí)問(wèn)題：隨著就餐人數(shù)的增加，很多工作人員在精力及體力方面未能馬上適應(yīng)，出現(xiàn)了身體及情緒方面的不適，這給大家造成了不良的服務(wù)體驗(yàn)。在這里代表餐廳的所有工作人員對(duì)您說(shuō)聲：抱歉！在目前餐飲這個(gè)勞動(dòng)高度密集型的行業(yè)里，我們餐廳的服務(wù)人員大多來(lái)自家庭比較困難的農(nóng)村，她們沒(méi)有接受過(guò)高等學(xué)院的良好教育，在外打工賺錢只為貼補(bǔ)家用，她們雖然在很多方面還有不足的地方，如果再碰到不開(kāi)心的客人大聲呵斥幾句，她們都能傷心好長(zhǎng)時(shí)間。所以，在此也希望大家能夠諒解她們的辛勞與付出。經(jīng)過(guò)這階段的適應(yīng)之后，她們已經(jīng)反省總結(jié)，認(rèn)識(shí)到工作中的不足之處，現(xiàn)已能夠很好地調(diào)整自我并投入工作，擦干眼淚，她們依然堅(jiān)強(qiáng)地表示“一定會(huì)把客人服務(wù)好，哪怕再苦再累，一定要讓客人感到滿意?！?/p>

風(fēng)雨之后才能見(jiàn)彩虹，我們餐廳現(xiàn)在正在經(jīng)歷風(fēng)雨，希望在我們的不斷努力下，能與一直關(guān)心到家餐廳的廣大熱心朋友們一起欣賞美麗的雨后彩虹，我們相信這道彩虹是我們大家一起創(chuàng)造的世界上最美的一道彩虹！最后，到家餐廳全體員工再次向大家表示最誠(chéng)摯的歉意！我們將更加努力地為廣大顧客提供優(yōu)質(zhì)的餐點(diǎn)和服務(wù)，以及愉悅、舒適、歡樂(lè)的用餐體驗(yàn)，希望大家能夠繼續(xù)支持我們！

周村到家餐廳全體員工

20xx年9月12日

餐廳道歉信11

______：

各位網(wǎng)友您好，我是青年餐廳的網(wǎng)管，近日看到八通網(wǎng)上各位網(wǎng)友發(fā)的帖子，大家對(duì)我們青年餐廳翠屏北里店的許多地方很不滿意，首先我代表青年餐廳向大家道歉，我們?cè)诜?wù)上的不周到之處還請(qǐng)大家多多原諒。

由于青年餐廳翠屏北里店的員工大多是新員工，許多地方都很不熟練，加之開(kāi)業(yè)期間客流量很大，導(dǎo)致出現(xiàn)了很多服務(wù)盲區(qū)，與各位顧客產(chǎn)生了許多誤會(huì)，還望大家海涵!至于我們管理層上所出現(xiàn)的問(wèn)題，總公司也已經(jīng)開(kāi)始調(diào)整和處理，大家在論壇上發(fā)的帖子對(duì)公司觸動(dòng)很大，公司派出了專門的調(diào)查組對(duì)翠屏北里店的問(wèn)題進(jìn)行了調(diào)查，目前正在逐步整改。請(qǐng)大家相信，我們一定會(huì)把自己的所有不足全部改掉，只有讓顧客滿意，我們才能生存!

道歉人：______

時(shí)間：________年____月____日

餐廳道歉信12

XXXX：

各位網(wǎng)友您好，我是青年餐廳的網(wǎng)管，近日看到八通網(wǎng)上各位網(wǎng)友發(fā)的帖子，大家對(duì)我們青年餐廳翠屏北里店的許多地方很不滿意，首先我代表青年餐廳向大家道歉，我們?cè)诜?wù)上的不周到之處還請(qǐng)大家多多原諒。

由于青年餐廳翠屏北里店的員工大多是新員工，許多地方都很不熟練，加之開(kāi)業(yè)期間客流量很大，導(dǎo)致出現(xiàn)了很多服務(wù)盲區(qū)，與各位顧客產(chǎn)生了許多誤會(huì)，還望大家海涵!至于我們管理層上所出現(xiàn)的問(wèn)題，總公司也已經(jīng)開(kāi)始調(diào)整和處理，大家在論壇上發(fā)的帖子對(duì)公司觸動(dòng)很大，公司派出了專門的調(diào)查組對(duì)翠屏北里店的問(wèn)題進(jìn)行了調(diào)查，目前正在逐步整改。請(qǐng)大家相信，我們一定會(huì)把自己的所有不足全部改掉，只有讓顧客滿意，我們才能生存!

道歉人：XXXX

時(shí)間：XXXX年XX月XX日

餐廳道歉信13

XXX：

各位網(wǎng)友您好，我是青年餐廳的網(wǎng)管，近日看到八通網(wǎng)上各位網(wǎng)友發(fā)的帖子，大家對(duì)我們青年餐廳翠屏北里店的許多地方很不滿意，首先我代表青年餐廳向大家道歉，我們?cè)诜?wù)上的不周到之處還請(qǐng)大家多多原諒。

由于青年餐廳翠屏北里店的員工大多是新員工，許多地方都很不熟練，加之開(kāi)業(yè)期間客流量很大，導(dǎo)致出現(xiàn)了很多服務(wù)盲區(qū)，與各位顧客產(chǎn)生了許多誤會(huì)，還望大家海涵!至于我們管理層上所出現(xiàn)的問(wèn)題，總公司也已經(jīng)開(kāi)始調(diào)整和處理，大家在論壇上發(fā)的.帖子對(duì)公司觸動(dòng)很大，公司派出了專門的調(diào)查組對(duì)翠屏北里店的問(wèn)題進(jìn)行了調(diào)查，目前正在逐步整改。請(qǐng)大家相信，我們一定會(huì)把自己的所有不足全部改掉，只有讓顧客滿意，我們才能生存!

道歉人：XXX

時(shí)間：XXXX年XX月XX日

餐廳道歉信14

廣大關(guān)心熱愛(ài)尚海派主題餐廳的朋友們：

首先，感謝大家一直以來(lái)對(duì)于“尚海派”這個(gè)上海本土品牌的關(guān)心與熱愛(ài)，是你們給予了我們不斷進(jìn)取、向前發(fā)展的動(dòng)力，正是在你們的關(guān)心與支持下，我們才能取得今天來(lái)之不易的成績(jī)。

近期，我們尚海派延安西路店和大眾點(diǎn)評(píng)網(wǎng)攜手做了一期團(tuán)購(gòu)，雖然銷售成績(jī)還差強(qiáng)人意，但在實(shí)際接待過(guò)程中，卻暴露出很多問(wèn)題，對(duì)此，我們致以真誠(chéng)的道歉。為了不讓大家失望，我們已經(jīng)采取具體措施做出調(diào)整和改進(jìn)：

空調(diào)問(wèn)題：我們已經(jīng)委托美國(guó)開(kāi)利空調(diào)的售后服務(wù)人員進(jìn)行了全面檢查，由于延安西路店所在酒店物業(yè)長(zhǎng)期未對(duì)中央空調(diào)的電磁閥進(jìn)行保養(yǎng)，致使28只電磁閥中25只已損壞，對(duì)此我們正委托專業(yè)技術(shù)人員進(jìn)行更換，由于每只電磁閥的更換程序比較復(fù)雜，因此所有電磁閥更換完畢至少需要一周的時(shí)間，但是在此期間，更換好的營(yíng)業(yè)空間，制冷效果已經(jīng)可以滿足營(yíng)業(yè)需要，請(qǐng)大家放心。

菜肴出品：由于我們事先準(zhǔn)備不充分，部分菜肴專用的器皿數(shù)量不足，致使團(tuán)購(gòu)菜肴出品時(shí)器皿使用不當(dāng)，現(xiàn)該部分的器皿已經(jīng)補(bǔ)充到位，足夠滿足營(yíng)業(yè)需要。菜品質(zhì)量方面，我們已經(jīng)指派專門工作人員嚴(yán)把出品關(guān)，在菜肴的色、香、味、形、量方面嚴(yán)加把控，不符合尚海派出品要求的菜肴一律不得出品。

服務(wù)質(zhì)量：由于最近服務(wù)量的突然增加，很多工作人員在精力及體力方面未能馬上適應(yīng)，出現(xiàn)了身體及情緒方面的不適，這給大家造成了不良的服務(wù)體驗(yàn)。在目前餐飲這個(gè)勞動(dòng)高度密集型的行業(yè)里，服務(wù)人員大多是來(lái)自農(nóng)村的孩子，她們第一次離開(kāi)家庭的呵護(hù)，只身來(lái)到上海，為在上海生活的大家提供服務(wù)，在很多方面他們還有不足的地方，如果再碰到不開(kāi)心的客人大聲呵斥幾句，她們都能哭上好長(zhǎng)時(shí)間。所以，在此也希望大家能夠諒解她們的辛勞與付出。經(jīng)過(guò)這階段的適應(yīng)之后，她們已經(jīng)反省總結(jié)，認(rèn)識(shí)到工作中的不足之處，現(xiàn)已能夠很好地調(diào)整自我并投入工作，擦干眼淚，她們依然堅(jiān)強(qiáng)地表示“一定會(huì)把客人服務(wù)好，哪怕再苦再累，一定要讓客人感到滿意?！憋L(fēng)雨之后才能見(jiàn)彩虹，我們現(xiàn)在正在經(jīng)歷風(fēng)雨，希望在我們的不斷努力下，能與一直關(guān)心尚海派的大家一起欣賞美麗的雨后彩虹，我們相信這道彩虹是我們大家一起創(chuàng)造的世界上最美的一道彩虹!

最后，上海尚海派餐飲管理有限公司攜尚海派延安西路店全體員工再次向大家表示最誠(chéng)摯的歉意!我們將更加努力地為廣大顧客提供優(yōu)質(zhì)的餐點(diǎn)和服務(wù)，以及愉悅、舒適、歡樂(lè)的用餐體驗(yàn)，希望大家能夠繼續(xù)支持我們!

xx有限公司

20xx年x月x日

餐廳道歉信15

xxx：

各位網(wǎng)友您好，我是青年餐廳的網(wǎng)管，近日看到八通網(wǎng)上各位網(wǎng)友發(fā)的帖子，大家對(duì)我們青年餐廳翠屏北里店的許多地方很不滿意，首先我代表青年餐廳向大家道歉，我們?cè)诜?wù)上的不周到之處還請(qǐng)大家多多原諒。

由于青年餐廳翠屏北里店的員工大多是新員工，許多地方都很不熟練，加之開(kāi)業(yè)期間客流量很大，導(dǎo)致出現(xiàn)了很多服務(wù)盲區(qū)，與各位顧客產(chǎn)生了許多誤會(huì)，還望大家海涵!至于我們管理層上所出現(xiàn)的問(wèn)題，總公司也已經(jīng)開(kāi)始調(diào)整和處理，大家在論壇上發(fā)的帖子對(duì)公司觸動(dòng)很大，公司派出了專門的調(diào)查組對(duì)翠屏北里店的問(wèn)題進(jìn)行了調(diào)查，目前正在逐步整改。請(qǐng)大家相信，我們一定會(huì)把自己的所有不足全部改掉，只有讓顧客滿意，我們才能生存!

道歉人：xxx

時(shí)間：xxxx年xx月xx日