第一篇：外貿(mào)業(yè)務(wù)員常用英語(yǔ)

Let me introduce you to Mr.Li, the general manager of our company.讓我介紹你認(rèn)識(shí)，這是我們的總經(jīng)理，李先生。

It’s an honor to meet you.很榮幸認(rèn)識(shí)你。

Nice to meet you.I’ve heard a lot about you.很高興認(rèn)識(shí)你，久仰大名。

How do I pronounce your name?你的名字怎么讀？

How do I address you?如何稱呼您？

It’s going to be the pride of our company.這將是本公司的榮幸。

What line of business are you in?你做那一行？

Keep in touch.保持聯(lián)系。

Thank you for coming.謝謝你的光臨。

Don’t mention it.別客氣

Excuse me for interrupting you.請(qǐng)?jiān)徫掖驍_你。

I’m sorry to disturb you.對(duì)不起打擾你一下。

Excuse me a moment.對(duì)不起，失陪一下。

Excuse me.I’ll be right back.對(duì)不起，我馬上回來(lái)

What about the price?對(duì)價(jià)格有何看法？

What do you think of the payment terms?對(duì)支付條件有何看法？

How do you feel like the quality of our products?你覺(jué)得我們產(chǎn)品的質(zhì)量怎么樣？

What about having a look at sample first?先看一看產(chǎn)品吧？

What about placing a trial order?何不先試訂貨？

The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs.By the way, which items are you interested in?

我們的產(chǎn)品質(zhì)量與其他生產(chǎn)商一樣的好，而我們的價(jià)格卻不象他們的那樣高。哎，你對(duì)哪個(gè)產(chǎn)品感興趣？

You can rest assured.你可以放心。

We are always improving our design and patterns to confirm to the world market.我們一直在提高我們產(chǎn)品的設(shè)計(jì)水平，以滿足世界市場(chǎng)的要求。

This new product is to the taste of European market.這種新產(chǎn)品歐洲很受歡迎。

I think it will also find a good market in your country.我認(rèn)為它會(huì)在你們國(guó)家的市場(chǎng)上暢銷。

Fine quality as well as low price will help push the sales of your products.優(yōu)良的質(zhì)量和較低的價(jià)格有助于推銷產(chǎn)品。

While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.雖然我們感謝貴方的合作，但是很抱慊，我們不能再減價(jià)了。

Reliability is our strong point.可靠性正是我們產(chǎn)品的優(yōu)點(diǎn)。

第二篇：外貿(mào)業(yè)務(wù)員常用英語(yǔ)總結(jié)

外貿(mào)業(yè)務(wù)員常用英語(yǔ)總結(jié)

Let me introduce you to Mr.Li, the general manager of our company.讓我介紹你認(rèn)識(shí)，這是我們的總經(jīng)理，李先生。It?s an honor to meet you.很榮幸認(rèn)識(shí)你。

Nice to meet you.I?ve heard a lot about you.很高興認(rèn)識(shí)你，久仰大名。How do I pronounce your name?你的名字怎么讀？ How do I address you?如何稱呼您？

It?s going to be the pride of our company.這將是本公司的榮幸。What line of business are you in?你做那一行？ Keep in touch.保持聯(lián)系。

Thank you for coming.謝謝你的光臨。Don?t mention it.別客氣

Excuse me for interrupting you.請(qǐng)?jiān)徫掖驍_你。I?m sorry to disturb you.對(duì)不起打擾你一下。Excuse me a moment.對(duì)不起，失陪一下。Excuse me.I?ll be right back.對(duì)不起，我馬上回來(lái) What about the price?對(duì)價(jià)格有何看法？

What do you think of the payment terms?對(duì)支付條件有何看法？

How do you feel like the quality of our products?你覺(jué)得我們產(chǎn)品的質(zhì)量怎么樣？ What about having a look at sample first?先看一看產(chǎn)品吧？ What about placing a trial order?何不先試訂貨？

The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs.By the way, which items are you interested in? 我們的產(chǎn)品質(zhì)量與其他生產(chǎn)商一樣的好，而我們的價(jià)格卻不象他們的那樣高。哎，你對(duì)哪個(gè)產(chǎn)品感興趣？

You can rest assured.你可以放心。

We are always improving our design and patterns to confirm to the world market.我們一直在提高我們產(chǎn)品的設(shè)計(jì)水平，以滿足世界市場(chǎng)的要求。

This new product is to the taste of European market.這種新產(chǎn)品歐洲很受歡迎。I think it will also find a good market in your country.我認(rèn)為它會(huì)在你們國(guó)家的市場(chǎng)上暢銷。

Fine quality as well as low price will help push the sales of your products.優(yōu)良的質(zhì)量和較低的價(jià)格有助于推銷產(chǎn)品。

While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.雖然我們感謝貴方的合作，但是很抱慊，我們不能再減價(jià)了。Reliability is our strong point.可靠性正是我們產(chǎn)品的優(yōu)點(diǎn)。

We are satisfied with the quality of your samples, so the business depends entirely on your price.我們對(duì)樣品的質(zhì)量很滿意，因此交易的成敗就取決于你們的價(jià)格了。To a certain extent，our price depends on how large your order is.在某種程度上，我們的價(jià)格就得看你們的定單有多大。

This product is now in great demand and we have on hand many enquiries from other countries.這種產(chǎn)品現(xiàn)在需求量很大，我們手頭上有來(lái)自其他國(guó)家的很多詢價(jià)。

Thank you for your inquiry.Would you tell us what quantity you require so that we can work out the offer? 謝謝你詢價(jià)。為了便于我方提出報(bào)價(jià)，能否請(qǐng)你談?wù)勀惴叫枨髷?shù)量？

Here are our FOB price.All the prices in the lists are subject to our final confirmation.這是我們的FOB價(jià)格單。單上所有價(jià)格以我方最后確認(rèn)為準(zhǔn)。In general, our prices are given on a FOB basis.通常我們的報(bào)價(jià)都是FOB價(jià)

Our prices compare most favorably with quotations you can get from other manufacturers.You?ll see that from our price sheet.The prices are subject to our confirmation, naturally.我們的價(jià)格比其他制造商開(kāi)價(jià)優(yōu)惠得多。這一點(diǎn)你可以從我們的價(jià)格單看到，所有價(jià)格當(dāng)然要經(jīng)我方確認(rèn)后方有效。

We offer you our best prices, at which we have done a lot business with other customers.我們向你們報(bào)最優(yōu)惠價(jià)，按此價(jià)我們已與其他客戶做了大批生意。

Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.請(qǐng)告訴我們貴方對(duì)規(guī)格、數(shù)量及包裝的要求，以便我方盡快制定出報(bào)價(jià)。

This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in.這是價(jià)格表，但只供參考。表里是否有你特別感興趣的商品？

Do you have specific request for packing? Here are the samples of packing available now, you may have a look.你們對(duì)包裝有什么特別要求嗎？這是我們目前用的包裝樣品，你可以看一下。

I wonder if you have found that our specifications meet your requirements.I?m sure the prices we submitted are competitive.不知道您認(rèn)為我們的規(guī)格是否符合你的要求？我敢肯定我們的價(jià)格是非常有競(jìng)爭(zhēng)力的 Heavy enquiries witness the quality of our products.大量詢盤(pán)證明我們的產(chǎn)品質(zhì)量過(guò)硬。

We regret that the goods you inquire about are not available.很遺憾，你們所詢貨物目前無(wú)貨。

My offer was based on reasonable profit, not on wild speculations.我的報(bào)價(jià)以合理利潤(rùn)為依據(jù)，不是漫天要價(jià)。

Moreover, we?ve kept the price close to the costs of production.再說(shuō)，這已經(jīng)把價(jià)格壓到生產(chǎn)費(fèi)用的邊緣了。

Could you tell me which kind of payment terms you?ll choose? 能否告知你們將采用那種付款方式？

Would you accept delivery spread over a period of time? 不知你們能不能接受在一段時(shí)間內(nèi)分批交貨。

I think it will also find a good market in your market.我認(rèn)為它會(huì)在你國(guó)市場(chǎng)上暢銷 廣交會(huì)英語(yǔ):外貿(mào)業(yè)務(wù)員必備50句英語(yǔ)口語(yǔ)

1、Do I have to make reconfirmation?我還要再確認(rèn)嗎?

2、Is there any earlier one?還有更早一點(diǎn)的嗎? 英語(yǔ)口語(yǔ)

3Could you tell me my reservation number, please?請(qǐng)你告訴我我的預(yù)訂號(hào)碼好嗎? 4Can I get a seat for todays7:00a.m.train?我可以買(mǎi)到今天上午7點(diǎn)的火車座位嗎?

5、Could you change my flight date from London to Tokyo?請(qǐng)你更改一下從倫敦到東京的班機(jī)日期好嗎?

6、Is there any discount for the USA Rail pass?火車通行證有折扣嗎? 英語(yǔ)口語(yǔ)

7、May I reconfirm my flight?我可以確認(rèn)我的班機(jī)嗎?

8、Are they all non-reserved seats?他們?nèi)坎活A(yù)訂的嗎?

9、Do I have to reserve seat?我一定要預(yù)訂座位嗎?

10、May I see a timetable?我可以看時(shí)刻表嗎?

11、How long will I have to wait?我要等多久呢?

12、Which would you prefer, a smoking seat or a non-smoking seat?你喜歡哪種，吸煙座還是禁煙座呢?

13、Do you have any other flights?

14、When would you like to leave? 英語(yǔ)口語(yǔ)

15、Can I reconfirm by phone?我能電話確認(rèn)嗎?

16、Where can I make a reservation?我到哪里可以預(yù)訂?

17、Do I need a reservation for the dining car?我需要預(yù)訂餐車嗎?

18、How many more minutes will it take for the train to arrive?火車還要多少分鐘就要到達(dá)呢?

19、Is this a daily flight?這是每日航班嗎? 20、Excuse me.May I get by?對(duì)不起，我可以上車嗎?

21、How much does it cost to go there by ship?坐船到那里要花多少錢(qián)?

22、Can I cancel this ticket?我可以取消這票嗎?

23、Check it to my final destination.把它托運(yùn)到我的目的地。

24、Please come to the air port by eight thirty at the latest.最遲要在8點(diǎn)30分到達(dá)機(jī)場(chǎng)。

25、Take your baggage to the baggage section.把你的行李拿到行李房去。

26、Please open your baggage.請(qǐng)把你行李打開(kāi)。

27、Please fill in this disembarkation card.請(qǐng)你填寫(xiě)這張入境卡。

28、Let me see your passport, please.29、I have come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們?cè)诒本┑亩毫粲淇臁?/p>

30、You?re going out of your way for us, I believe.我相信這是對(duì)我們的特殊照顧了。

31、It?s just the matter of the schedule, that is, if it is convenient of you right now.如果你們感到方便的話，我想現(xiàn)在討論一下日程安排的問(wèn)題。

32、I think we can draw up a tentative plan now.我認(rèn)為現(xiàn)在可以先草擬一具臨時(shí)方案。

33、If he wants to make any changes, min or alter nations can be made then.如果他有什么意見(jiàn)，我們還可以對(duì)計(jì)劃稍加修改。

34、Is there any way of ensuring well have enough time for our talks?我們是否能保證有充足的時(shí)間來(lái)談判?

35、So our evenings will be quite full then?那幺我們的活動(dòng)在晚上也安排滿了嗎?

36、We?ll leave some evenings free, that is, If it is all right with you.如果你們?cè)敢?，我們想留幾晚供你們自由支配?/p>

37、Wed have to compare notes on what we?ve discussed during the day.我們想用點(diǎn)時(shí)間來(lái)研究討論一下白天談判的情況。

38、That?ll put us both in the picture.這樣雙方都能了解全面的情況。

39、Then we?d have some idea of what you?ll be needing.那我們會(huì)心中有數(shù)，知道你們需要什么了。

40、I can?t say for certain off-hand.我還不能馬上說(shuō)定。

41、Better have something we can get our hands on rather than just spend all our time talking.有些實(shí)際材料拿到手總比坐著閑聊強(qiáng)。

42、It?ll be easier for us to get down to facts then.這樣就容易進(jìn)行實(shí)質(zhì)性的談判了。

43、But wouldn't you like to spend an extra day or two here?你們不愿意在北京多待一天嗎?

44、I?m afraid that won?t be possible, much as we?d like to.盡管我們很想這樣做，但恐怕不行了。

45、We?ve got to report back to the head office.我們還要回去向總部匯報(bào)情況呢。

46、Thank you for you cooperation.47、We?ve arrange dour schedule without any trouble.我們已經(jīng)很順利地把活動(dòng)日程安排好了。48Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?這是我們?yōu)槟愫湍愕呐笥褦M定的活動(dòng)日程安排。請(qǐng)過(guò)目一下，好嗎? 49If you have any questions on the details，feel free to ask.如果對(duì)某些細(xì)節(jié)有意見(jiàn)的話，請(qǐng)?zhí)岢鰜?lái)。

50、I can see you have put a lot of time in to it.我相信你在制定這個(gè)計(jì)劃上一定花了不少精力吧。

廣交會(huì)常用外語(yǔ)(一)問(wèn)好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2.How do you do? /How are you? /Nice to meet you.3.It?s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you'll have a pleasant stay here.6.I hope you?ll have a pleasant stay here.Is this your fist visit to China? 7.Do you have much trouble with jet lag? 機(jī)場(chǎng)接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation? 2.How do I address you? 3.May name is Benjamin liu.I?m from the Fuzhou E-fashion Electronic Company.I?m here to meet you.4.We have a car can over there to take you to your hotel.Did you have a nice trip? 5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage? 7.Is there anything you would like to do before we go to the hotel? 相互介紹

1.Let me introduce my self.My name is Benjamin Liu, an Int?l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int?l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I?m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet? 9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card? 11.May I have your business card? / Could you give me your business card? 12.I am sorry.I can?t recall your name./ Could you tell me how to pronounce your name again? 13.I? am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China? 2.Do you travel to China on business often? 3.What kind of Chinese food do you like? 4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about…? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.確認(rèn)話意

1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down? 4.Could you speak a little more slowly, please? 5.You mean…is that right? 6.Do you mean..? 7.Excuse me for interrupting you.社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.Alright, let me make some.I?ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food? 5.I would like to invite you for lunch today.6.Oh, I can?t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now? 8.Excuse me.I?ll be right back 9.Excuse me a moment.告別

1.Wish you a very pleasant journey home? Have a good journey!2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I?m looking forward to seeing you again.5.I?ll see you to the airport tomorrow morning.6.Don?t forget to look me up if you are ever in FUZHOU.Have a nice journey!約會(huì)

1.May I make an appointment? I?d like to arrange a meeting to discuss our new order.2.Let?s fix the time and the place of our meeting.3.Can we make it a little later? 4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free? 6.I?m afraid I have to cancel my appointment.7.It looks as if I won?t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.廣交會(huì)常用外語(yǔ)(二)品質(zhì)

1.We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products? 4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I?m sure the prices we submitted are competitive.Sample Text 價(jià)格 客人詢價(jià)

1.Will you please let us have an idea of your price? 2.Are the prices on the list firm offers? 3.How about the price/ How much is this? 我們報(bào)價(jià)

4.This is our price list.5.We don?t give any commission in general.6.What do you think of the payment terms? 7.Here are our FOB prices.All the prices in the lists are subject to our final confirmation.8.In general, our prices are given on a FOB basis.9.We offer you our best prices, at which we have done a lot business with other customers.10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP? 11.This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in? 客人還價(jià)

12.Is it possible that you lower the price a bit? 13.Do you think you can possibly cut down your prices by 10%? 14.Can you bring your price down a bit? Say $20 per dozen.15.It?s too high;we have another offer for a similar one at much lower price.16.But don?t you think it?s a little high? 17.Your price is too high for us to accept.18.It would be very difficult for us to push any sales it at this price.19.If you can go a little lower, I?d be able to give you an order on the spot.20.It is too much.Can you discount it? 拒絕還價(jià)

21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22.Our price is competitive as compared with that in the international market.23.To tell you the truth, we have already quoted our lowest price.24.I can assure you that our price if the most favorable.A trial will convince you of my words.25.The price has been cut to the limit.26.I?m sorry.It is our rock-bottom price.27.My offer was based on reasonable profit, not on wild speculations.28.While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.接受還價(jià)

29.Can we each make some concession? 30.In order to conclude business, we are prepared to cut down our price by 5%.31.If your order is big enough, we may reconsider our price.32.Buyer wish to buy cheap and sellers wish to sell dear.Everyone has an eye to his own benefit.33.The price of his commodity has recently been adjusted due to advance in cost.34.Considering our good relationship and future business, we give a 3% discount.訂單

客人詢問(wèn)最小單數(shù)量

35.What?s minimum quantity of an order of your goods? 詢問(wèn)訂貨數(shù)量

36.How many do you intend to order? 37.Would you give me an idea how much you wish to order from us? 38.When can we expect your confirmation of the order? 39.As our backlogs are increasing, please hasten the order.40.Thank you for your inquiry.Would you tell us what quantity you require so that we can work out the offer? 41.We regret that the goods you inquire about are not available.客人回答訂單數(shù)量

42.The size of our order depends greatly on the prices.43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.44.If you reduce your price by 5, we are going to order 1000sets.45.Considering the long-standing business relationship between us, we accept it.46.This is a trial order;please send us 100 sets only so that we may test the market.If successful, we will give you large orders in the future.47.We have decided to place an order for your electronic weighing scale.48.I?d like to order 600 sets.49.We can?t execute orders at your limits.感謝下單

50.Generally speaking, we can supply form stock.51.I want to tell you how much I appreciate your order.52.Thank you for your order of 100 dozen of the shirts.We assure you of a punctual execution of your order.53.Thank you very much for your order.交貨

客人詢問(wèn)交貨期

54.What about our request for the early delivery of the goods? 55.What is the earliest time when you can make delivery? 56.How long does it usually take you to make delivery? 57.When will you deliver the products to us? 58.When will the goods reach our port? 59.What about the method of delivery? 60.Will it possible for you to ship the goods before early October? 答復(fù)交貨期

61.I think we can meet your requirement.62.I ?m sorry.We can?t advance the time of delivery.63.I?m very sorry for the delay in delivery and the inconvenience it must have caused you..64.We can assure you that the shipment will be made not later than the fist half of May.65.We will get the goods dispatched within the stipulated time.66.The earliest delivery we can make is at the end of September.客人要求提早交貨

67.You may know that time of delivery is a matter of great important.68.You know that time of delivery if very important to us.I hope you can give our request your special consideration.69.Let?s discuss the delivery date first.You offered to deliver the goods within six months after the contract signing.70.The interval is too long.Could we expect an earlier shipment within three months? 穩(wěn)住客人

71.We shall effect shipment as soon as the goods are ready 72.We will speed up the production in order to ship your order in time.73.If you desire earlier delivery, we can only make a partial shipment.74.But you?d better ship the goods entirely.75.We?ll try our best.The earliest delivery we can make is in May, but I can assure you that we?ll do our best to advance the shipment.76.I?m afraid not.As you know, our manufacturers are full and we have a lot of order to fill.77.I?ll find out with our home office.We?ll do our best to advance the time of delivery.78.Thank you very much for your cooperation.79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.簽單 簽單前建議

1.Before the formal contract is drawn up we?d like to restate the main points of the agreement.2.We can get the contract finalized now.3.Could you repeat the terms we?ve settled?

4.It is very important for us to abide by contracts and keep good faith.5.Have you any questions as regards to the contract? 6.I?d like to hear your ideas about the problem.7.I think it is better to have a good understanding of all clauses before signing a contract.8.Do you have any comment to make about this clause? 9.Do you think the contract contains basically all we have agreed on during negotiations? 10.Everything has been arranged well.I hope the signing of the contract will go smoothly

廣交會(huì)常用外語(yǔ)(三)

11.These are two originals of the contract we prepared.詢問(wèn)簽單

12.When shall we sign the contract? 13.Mr.Brown, do you think it is time to sign the contract? 14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars? 15.Shall we sign the contract now? 16.Just sign there on the bottom.17.The contract is ready, would you mind reading it through? 18.We have reached an agreement on all the clauses discussed so far.It is time to sing the contract.簽單后祝語(yǔ)

19.I?m very pleased that we have come to an agreement at last.20.Let?s congratulate ourselves for the successful contract.付款方式

客人詢問(wèn)付款方式 1.Shall we discuss the terms of payment? 2.What is your regular practice about terms of payment? 3.What are your terms of payment? 4.How are we going to arrange payment? 回復(fù)詢問(wèn)付款方式

5.We?d like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for a 30 percent down payment.9.We expect payment in advance on first orders.客人建議付款方式

10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest method, but rather complicated.禮帽拒絕客人

13.I?m sorry.We can?t accept D/P or D/A.We insist on payment by L/C.14.I?m afraid we must insist on our usual payment terms.15.“Payment by installments” is not the usual practice in world trade.16.It is difficult for us to accept your suggestion 接受客人付款方式

17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight;however, this should not be taken as a precedent.18.I have no alternative but to accept your terms of payment.信用證要求及貨幣

19.When should we open the L/C? 20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid? 22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents you?ll provide?

24.Together with the draft, we?ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection.I suppose that is all.25.In what currency will payment by made? 26.We usually do business in U.S.dollars as world prices are often dollars based.保險(xiǎn)

客人詢問(wèn)保險(xiǎn)

1.As for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance? 3.What do your insurance clauses cover? 4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods? 6.Can you tell me the difference between WPA and FPA? 7.What risks are you usually covered against? 8.Is war risk to be covered? 9.I?d like to have the insurance of the goods covered at 110% of the invoice amount.回復(fù)保險(xiǎn)詢問(wèn)

10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc.If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we don?t cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15.The FPA clause doesn?t cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost.Our past experience shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land.In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.參觀工廠

1.You?ll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Let?s me know when you are free.We will arrange the tour for you.4.I would be pleased to accompany you to the workshops.5.We will drive you to our plant, which is about thirty minutes from here.6.Can I have a brochure of your factory? 7.Here is the product shop;shall we start with the assembly line? 8.All products have to go through five checks during the manufacturing process.9.The production method ahs been improved by introducing advanced technologies.10.It is a pleasure to show our factory to our friends, what is your general impression? 11.It is nice to meet you.Welcome to our factory.12.Shall we rest a while and have a cup of tea before going around? 13.I would like to look over the manufacturing process.How many workshops are there in the factory? 14.Some accessories are made by our associates specializing in these fields.15.It is very kind of you to say so.My associate and I would be interested in visiting your factory.16.We believe that the quality is the soul of an enterprise.17.Would it be possible for me to have a closer look at your samples?

市場(chǎng)銷售 客戶詢問(wèn)

1.Could I have some information about your scope of business? 2.Would you tell me the main items you export? 3.May I have a look at your catalogue? 4.We really need more specific information about your technology.5.Marketing on the Internet is becoming popular.6.We are just taking up this line.I?m afraid we can?t do much right now.回答詢問(wèn)

7.This is a copy of catalog.It will give a good idea of the products we handle.8.Won?t you have a look at the catalogue and see what interest you? 9.That is just under our line of business.10.What about having a look at sample first? 11.We have a video which shows the construction and operation of our latest products.12.The product will find a ready market there.13.Our product is really competitive in the world market.14.Our products have been sold in a number of areas abroad.They are very popular with the users there.15.We are sure our products will go down well in your market, too.16.It?s our principle in business “to honor the contract and keep our promise”.17.Convenience-store chains are doing well.18.We can have anther tale if anything interests you.19.We are always improving our design and patterns to confirm to the world market 20.Could you provide some technical data? We?d like to know more about your products.21.This product has many advantages compared to other competing products.22.There are certainly being problems in the sale work at the first stage.But suppose you order a small quantity for a trail.23.I wish you a success in your business transaction.24.You will surely find something interesting.25.Here you are.Which item do you think might find a ready market at your end? 26.Our product is the best seller.27.This is our newly developed product.Would you like to see it? 28.This is our latest model.It had a great success at the last exhibition in Paris.29.I?m sure there is some room for negotiation.30.Here are the most favorite products on display.Most of them are local and national prize products.31.The best feature of this product is that it is very light in weight.32.We have a wide selection of colors and designs.33.Have a look at this new product.It operates at touch of a button.It is very flexible.34.this product is patented 35.The functioning of this software has been greatly improved.36.This design has got a real China flavor.37.The objective of my presentation is for you to see the product?s function.38.The product has just come out, so we don?t know the outcome yet.39.It has only been on the market for a few months, bust it is already very popular.

第三篇：外貿(mào)業(yè)務(wù)員

外貿(mào)業(yè)務(wù)員

1．配合公司的所需，及時(shí)作好翻譯工作

2．熟悉產(chǎn)品，對(duì)產(chǎn)品有所掌握，并能獨(dú)立分析其組成和給予準(zhǔn)確的報(bào)價(jià)

3．熟悉產(chǎn)品在市場(chǎng)上的定位，找出報(bào)價(jià)時(shí)的不同

4．能獨(dú)立開(kāi)發(fā)客戶，對(duì)外貿(mào)流程了解，對(duì)產(chǎn)品的規(guī)格、質(zhì)量等都能給客戶及時(shí)的答復(fù)

5．能有隨機(jī)應(yīng)變的能力，處理好客戶的疑問(wèn)，并努力下單

6．生產(chǎn)過(guò)程應(yīng)跟蹤、驗(yàn)貨，做到質(zhì)量保證

7．能夠獨(dú)立制作整套單據(jù)和相關(guān)的檢驗(yàn)證明等，并獨(dú)立聯(lián)系貨代，將貨物安全送入倉(cāng)庫(kù)

第四篇：外貿(mào)業(yè)務(wù)員

外貿(mào)業(yè)務(wù)員

一、外貿(mào)業(yè)務(wù)員工作職責(zé)、內(nèi)容：

1、收集外貿(mào)行業(yè)趨勢(shì)等市場(chǎng)信息，進(jìn)行目標(biāo)國(guó)經(jīng)濟(jì)形勢(shì)、行業(yè)形勢(shì)分析、外貿(mào)趨勢(shì)分析、主要競(jìng)爭(zhēng)對(duì)手分析，從而制定營(yíng)銷策略、產(chǎn)品方案。例如通過(guò)參展了解市場(chǎng)行情及同行的營(yíng)銷動(dòng)向，為產(chǎn)品定位調(diào)整的決策提供依據(jù)。

2、熟悉產(chǎn)品，如果是生產(chǎn)型企業(yè)，多到生產(chǎn)車間和樣品制作部去;如果是貿(mào)易企業(yè)，多與工廠負(fù)責(zé)人溝通并將得來(lái)的資料進(jìn)行比較。一方面可以了解生產(chǎn)工藝，另一方面可以全面了解產(chǎn)品相關(guān)知識(shí)。

3、熟悉外貿(mào)整個(gè)流程。

4、積極主動(dòng)與客戶聯(lián)系，獨(dú)立開(kāi)發(fā)、維護(hù)客戶。偶爾去廣交會(huì)、香港或國(guó)外參加展會(huì)，面對(duì)面和客戶用英文交流;有時(shí)也與客戶通電話;大部分時(shí)間是坐在電腦前，通過(guò)電子商務(wù)網(wǎng)站、郵件聯(lián)系客戶。例如：要經(jīng)常到阿里巴巴等相關(guān)商務(wù)網(wǎng)站里尋找買(mǎi)家，每隔幾天到相關(guān)商務(wù)網(wǎng)站發(fā)布一條具有商業(yè)價(jià)值的信息，每個(gè)季度定期更換網(wǎng)頁(yè)內(nèi)容，將新產(chǎn)品信息發(fā)布上網(wǎng)，定期給老客戶或者潛在的客戶通過(guò)電子郵件發(fā)送公司的最新產(chǎn)品信息;專業(yè)精確地回復(fù)潛在客戶的 詢盤(pán)，處理好客戶的疑問(wèn)，對(duì)產(chǎn)品的規(guī)格、質(zhì)量等都能給客戶及時(shí)的答復(fù)，能給予準(zhǔn)確的報(bào)價(jià)。所有與客戶接觸的文件都必須符合國(guó)際慣例。每天至少兩次收發(fā)反饋信箱，早上上班和晚上下班之前，每天必須保證收到的反饋及時(shí)回復(fù)完，原則上在24小時(shí)內(nèi)答復(fù)。由于時(shí)差，為了與客戶同步，有時(shí)晚上不可避免地加班，以加快與客戶溝通的頻率，搶占先機(jī)。同時(shí)做好客戶信息分類整理。

5、合同及訂單條款擬定，與買(mǎi)家協(xié)商確定合作細(xì)節(jié)，簽訂外貿(mào)合同，按合同約定收回貨款，達(dá)成計(jì)劃指標(biāo)。

6、公司在收到外商的全部貨款、部分定金及 信用證 經(jīng)復(fù)核無(wú)誤后，開(kāi)始組織貨源、安排生產(chǎn)。

二、不適合外貿(mào)業(yè)務(wù)員工作的癥狀：

■ 每天工作基本上是上網(wǎng)發(fā)布信息、收發(fā)郵件，回復(fù)大量相同的問(wèn)題，感到簡(jiǎn)單、重復(fù)、枯燥。

■ 大部分時(shí)間是面對(duì)電腦，不是面對(duì)客戶、面對(duì)人，與客戶通電話都不多，感覺(jué)悶。

■ 臉皮薄，不喜歡、不習(xí)慣討價(jià)還價(jià)。

三、從業(yè)者對(duì)外貿(mào)業(yè)務(wù)員工作的具體感受：

其實(shí)，我們做外貿(mào)業(yè)務(wù)工作的內(nèi)容很簡(jiǎn)單，每天自己上網(wǎng)找客戶。每天比較枯燥，但收到客戶的回復(fù)就很高興。不喜歡只是照著經(jīng)理的指示、步驟去工作，因?yàn)檫@樣沒(méi)有自己發(fā)揮的空間，不能按自己的想法做事情。

電子元器件外貿(mào)業(yè)務(wù)員，不喜歡一天工7個(gè)小時(shí)，都要坐著、面對(duì)電腦，在熟悉了工作流程后，操作很簡(jiǎn)單，現(xiàn)在好像學(xué)不到什么東西了。常常整天對(duì)著電腦，感覺(jué)不爽，沒(méi)精神，較易疲憊。不喜歡上傳產(chǎn)品信息到外貿(mào)銷售平臺(tái)，每天重復(fù)的上傳產(chǎn)品到網(wǎng)站上去，機(jī)械般地重復(fù)。

不喜歡的內(nèi)容：每天坐在電腦前。原因：工作內(nèi)容都是重復(fù)的，有點(diǎn)枯燥;天天上班就是對(duì)著同樣的電腦和同樣的同事，感覺(jué)對(duì)外界知之甚少，擔(dān)心被社會(huì)拋棄。

我喜歡與客戶面對(duì)面溝通，喜歡用 英語(yǔ) 聊天，比郵件和電話又具有人性化，又有溫度。

我不喜歡頻繁聯(lián)系客戶，催下 定單，臉皮不夠厚，不適合做業(yè)務(wù)。不喜歡訂單確定好后，再需要跟客戶說(shuō)做不到什么。因?yàn)槲覔?dān)心客戶會(huì)對(duì)我個(gè)人的信用產(chǎn)生懷疑?？蛻粼贛SN，Skype中要求報(bào)價(jià)，并直接砍價(jià)——不喜歡，不知道該怎么應(yīng)付。報(bào)高了，怕對(duì)方?jīng)]興趣，報(bào)低了，又覺(jué)得虧了，感覺(jué)抓不住客戶。向領(lǐng)導(dǎo)請(qǐng)示價(jià)格——不喜歡，自己本身對(duì)客戶不是很了解，客戶又只關(guān)心價(jià)格。請(qǐng)示之前自己就感覺(jué)領(lǐng)導(dǎo)不會(huì)答應(yīng)，無(wú)法說(shuō)服領(lǐng)導(dǎo)，反而讓領(lǐng)導(dǎo)覺(jué)得我很沒(méi)用。

陶瓷產(chǎn)品的銷售：總是被客戶逼著交貨，太煩，事情多的時(shí)候讓你忙不過(guò)來(lái)，像機(jī)器一樣不停地運(yùn)轉(zhuǎn)，閑的時(shí)候又整天不知道干什么好。我不喜歡的是這個(gè)工作沒(méi)有自己的想法，常按照別人的想法去做，還不知道什么時(shí)候結(jié)束，自己不能掌控工作，總是“被工作”了。

外貿(mào)銷售業(yè)務(wù)員：外貿(mào)一般都是在工廠內(nèi)面對(duì)網(wǎng)絡(luò)，接受的信息很少，通過(guò)展會(huì)可以了解到市場(chǎng)的流行趨勢(shì);也順帶了解同行在做什么樣的產(chǎn)品;和競(jìng)爭(zhēng)對(duì)手做一定的比較，平常這樣的機(jī)會(huì)很少。

四、不喜歡的工作內(nèi)容及原因：

1、不喜歡做一些比如做生產(chǎn)月報(bào)表，報(bào)價(jià)表，在我看來(lái)比較死的東西，很枯燥，乏味，而感覺(jué)沒(méi)有產(chǎn)生直接的生產(chǎn)效益;對(duì)數(shù)字方面的東西我不太細(xì)心，還有點(diǎn)出錯(cuò);

2、每完成一訂單，出完一次貨，除了提成能自己足夠高興，似乎難有其它的價(jià)值成就感;

3、目前的工作還是覺(jué)得沒(méi)有什么心理滿足感，有時(shí)接了較大的訂單覺(jué)得也沒(méi)什么，沒(méi)有接到單，或者客戶遲遲不能確定自己也不急;

4、不喜歡這種隨市場(chǎng)變化太大的東西，覺(jué)得太難以把握了，今天做得好好的客戶，明天有可能就倒閉了，今天做得好好的客戶因?yàn)楣S的調(diào)整就必須放棄和他們合作，去尋找新的客戶;

5、不喜歡每天十個(gè)小時(shí)的工作都是面對(duì)著電腦，上網(wǎng)搜集有限的信息;了解途徑不太廣闊。

6、每天被拒絕幾十次，覺(jué)得打擊特別大;

7、自己業(yè)務(wù)能力差，并且市場(chǎng)行情已經(jīng)不好，太多人從事這行，要經(jīng)常說(shuō)謊，跟自己信仰格格不入，自己受不了;

8、要去拿回扣，但又要提防不要被客人知道，被知道就等于沒(méi)有這個(gè)客人。感覺(jué)到既要跟客人交朋友，但私底下又坑了客戶，就覺(jué)得心里面很痛苦，不這樣做又賺不到錢(qián)。

第五篇：外貿(mào)業(yè)務(wù)員

外貿(mào)企業(yè)的外貿(mào)業(yè)務(wù)員如何用好googleGoogle是萬(wàn)能的，學(xué)會(huì)用Google搜索，什么都可以找出來(lái)。

1、產(chǎn)品名（Products name）+公共郵箱名后綴

1）產(chǎn)品+通用郵箱后綴

如：ball valve @hotmail.com,ball valve @gmail.com,ball valve @aol.com,ball valve @yahoo.com

2）產(chǎn)品+Yahoo各國(guó)郵箱后綴：@yahoo.co.jp,@yahoo.com.cn, 如在http://,@comcast.net,@warwick.net,@comcast.net,@cs.com,@verizon.net

德國(guó)：@t-online.de,@multi-industrie.de;

法國(guó)： @wannado.fr,@mindspring.com,@excite.com,@club-internet.fr;日本：＠yahoo.co.jp,@candel.co.jp;

英國(guó)：@cwgsy.net,@btinternet.com,@sltnet.lk;

印度：@wilnetonline.net@cal3.vsnl.net.in@rediffmail.com @sancharnet.in @vsnl.com @del3.vsnl.net.in

新西蘭：@xtra.co.nz

俄羅斯：@yandex.ru@mail.ru

德國(guó) ： @t-online.de @multi-industrie.de

香港： @hongkong.com@ctimail.com @hknet.com @biznetvigator.com @netvigator.com@mail.hk.com@swe.com.hk @itccolp.com.hk 臺(tái)灣省：@seed.net.tw@topmarkeplg.com.tw@pchome.com.tw

新加坡： @pacific.net.sg

以色列：@netvision.net.il；@candel.co.jp；

@xx.org.il@zahav.net.il@fastmail.fm

贊比亞：@zamnet.zm

阿根廷：@amet.com.ar;@infovia.com.ar

馬其頓：@mt.net.mk

幾內(nèi)亞：@sotelgui.net.gn

墨西哥：@prodigy.net.mx

法國(guó)：@wannado.fr@mindspring.com@excite.com @club-internet.fr 津巴布韋：@africaonline.co.zw；@samara.co.zw；@zol.co.zw；@mweb.co.zw 科特迪瓦：@aviso.ci；@africaonline.co.ci；@afnet.net

納米比亞：@mti.gov.na；@namibnet.com；@iway.na；@be-local.com 尼泊爾：@infoclub.com.np；@mos.com.np；@ntc.net.np

蒙古：@mongol.net;magicnet.com@mail.mn

湯加：@kalianet.to;

阿塞拜疆：@mail.ru

日本：＠yahoo.co.jp @candel.co.jp

阿曼：@omantel.net.om

南非：@webmail.co.za @vodamail.co.za @iafrica.com

愛(ài)爾蘭：@indigo.ie @eircom.net

沙特阿拉伯：@nesma.net.sa

瑞典：@caron.se

希臘：@spark.net.gr @otenet.gr

泰國(guó)：@ji-net.com @adsl.loxinfo.com

澳大利亞： @bigpond.com@westnet.com.all

@cairns.net.au@gionline.com.au@eunet.at

卡塔爾：＠qatar.net.qa

英國(guó)：@cwgsy.net @btinternet.com @sltnet.lk

加拿大：@mondis.com @sourcesexpert.com

馬來(lái)西亞：@tm.net.my

韓國(guó)的： @hanmail.com/net @naver.com @daum.net(hanmail.net)@kornet.net @korea.com @naver.com@hanafos.com@yahoo.co.kr

巴基斯坦： @cyber.net.pk @wilnetonline.net @cal3.vsnl.net.in @rediffmail.com@sancharnet.in@ndf.vsnl.net.in

@del3.vsnl.net.in

阿拉伯聯(lián)合酋長(zhǎng)國(guó)：@emirates.net.ae

科威特：@qualitynet.net

越南：@hn.vnn.vn @hcm.fpt.vn @hcm.vnn.vn

孟加拉：@citechco.net

意大利：@xxx.meh.es @terra.es@libero.it

科特迪瓦：@aviso.ci @africaonline.co.ci @afnet.net

納米比亞：@mti.gov.na @namibnet.com @iway.na @be-local.com

阿塞拜疆：@mail.ru

印尼：@dnet.net.id

巴西：@sinos.net

聯(lián)合國(guó)：@sbcglobal.net@ntlworld.com

日耳曼：@tiscali.co.uk

奧地利：@eunet.at

波蘭：@swiszcz.com@poczta.onet.pl

挪威：@walla.com

埃及：@rawagegypt.com

其他國(guó)家的公共EMAIL后綴可以通過(guò)自己的客戶EMAIL后綴或者在Google搜索 “國(guó)家名稱+email”，2、B2B采購(gòu)信息+email到Google搜索：

一般B2B都有公布采購(gòu)信息的部分信息，如公司名稱，地址等，要想獲得此公司的EMAIL可采取在Google搜索此買(mǎi)家的“電話+EMAIL”,“公司名稱+Email”等等

3、公司名稱后綴+產(chǎn)品名稱+EMAIL：

中國(guó)的是Co., LTD，美國(guó)是INC； LLC等，意大利是S.R.L;西班牙是S.P.A.等等

4、展會(huì)搜索展商EMAIL：

先通過(guò)Google搜索展覽會(huì)，找出展商列表，再到Google搜索展商名稱+EMAIL。

5、行業(yè)品牌的distributor或dealer的EMAIL搜索：

6、用alexa找出跟行業(yè)品牌鏈接的網(wǎng)站：

在Alexa的Trafic ranking里輸入skf.com 可以找出skf.com的related link網(wǎng)站，這些公司的EMAIL找出來(lái)，是否有商機(jī)呢？

7、世界各地的協(xié)會(huì)/工會(huì)網(wǎng)站找出協(xié)會(huì)會(huì)員，再到Google搜索EMAIL。

8、除了Google.com，還可以用以上的方法到Google世界各地的版本去搜索。方法：打開(kāi)，點(diǎn)擊“使用編號(hào)”－－－“喜歡用以下語(yǔ)言顯示的網(wǎng)頁(yè)”現(xiàn)在語(yǔ)言來(lái)搜索。

當(dāng)然大家不要忘記了，利用其他國(guó)家當(dāng)?shù)氐乃阉饕鎭?lái)搜索。

http://hi.baidu.com/zhaoping88匯集全球當(dāng)?shù)厮阉饕?9、各地的搜索引擎、B2B、黃頁(yè)、目錄指南、用以上的方法搜索EMAIL

最后如果你已經(jīng)知道某個(gè)企業(yè)卻不知道他的EMAIL，很簡(jiǎn)單“電話+email”,“人名+email”，“公司名稱+email”等等

以上的方法都可以混合試用，最大程度挖掘出買(mǎi)家的EMAIL地址來(lái)。篩選EMAIL 就需要你的專業(yè)知識(shí)了。

簡(jiǎn)單說(shuō)一下EMAIL營(yíng)銷方式：

第一步 將客戶的EMAIL分成三、六、九等，哪些該發(fā)什么，都分類分好，并隨時(shí)做好記錄。

第二步 準(zhǔn)備好能瞬間吸引客戶注意的email，否則客戶會(huì)視為垃圾郵件，你要事先考慮好哪些客戶需要什么，喜歡什么？

第三步 按計(jì)劃準(zhǔn)時(shí)發(fā)送EMAIL

第四步 控制好發(fā)送EMAIL的內(nèi)容和順序

第五步 管理好E-mail反饋

Email營(yíng)銷是看似簡(jiǎn)單、實(shí)則相當(dāng)復(fù)雜的網(wǎng)絡(luò)營(yíng)銷手段。

在操作過(guò)程中涉及大量步驟、環(huán)節(jié)和細(xì)節(jié)性問(wèn)題，甚至郵件服務(wù)商之間的關(guān)系等——各種可控的和不可控因素，共同影響Email營(yíng)銷開(kāi)展的最終效果,這是本人平時(shí)在網(wǎng)站上面找了一點(diǎn)資料，供大家參考。

引文來(lái)源

福步外貿(mào)論壇