第一篇：前臺(tái)接待日常英語(yǔ)口語(yǔ)

前臺(tái)接待日常英語(yǔ)口語(yǔ)

前臺(tái)接待日常英語(yǔ)口語(yǔ) Part 1 Greetings問(wèn)候

1.Welcome to XXXX Hotel.I’m..., what should I call you, please? 歡迎光臨XXX酒店。我是...，請(qǐng)問(wèn)我該怎么稱(chēng)呼你呢？ 2.Goodmorning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！請(qǐng)問(wèn)我能為您做點(diǎn)什么？

3.Myname is..., is there anything else I can do for you, just let me know.我叫...，如果需要我為您做些什么，請(qǐng)告訴我。4.If youhave any problems, please feel free to contact us.如果你有任何需要，請(qǐng)隨時(shí)聯(lián)系我們。

5.Haveyou make a reservation ?Have you booked the room?Are you the vip? 請(qǐng)問(wèn)有預(yù)訂嗎？請(qǐng)問(wèn)你是會(huì)員嗎？ 6.Whatkind of room would you like ? 請(qǐng)問(wèn)您需要什么類(lèi)型的房間。7.Sorry,I don’t quite understand.對(duì)不起，我不是很明白。

8.I’mafraid we’ve fully booked for that time.抱歉，我們那個(gè)時(shí)段已給訂滿(mǎn)了。9.It’sthe hot /peak/busy season ,you know ? 這是酒店業(yè)的旺季。

10.Excuseme ,How do spell it ,please ? 打擾一下，您能拼寫(xiě)一下您的名字嗎？ 11.We canonly keep your table /room till … 我們能保留您的房間直到...12.Let meshow you to your room ,this way please.讓我?guī)椒块g，這邊請(qǐng)。

Part 2 Helping to Check-in幫助入住

1.Please have a seat for a while, I’ll helpyou with the check-in procedure.請(qǐng)?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。2.Would you please give me your passportor ID card and credit card ?, I’ll help you to fill in the form.請(qǐng)把您的護(hù)照和信用卡交給我，我?guī)湍k理入住手續(xù)。3.How many nights will you stay this time? 這次入住您會(huì)住多少天？ 4.Which room would you like, we have thesekinds of rooms...? 您是要哪種房間？

5.Excuse me, Sir/Madame.How would youlike to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打攪一下。請(qǐng)問(wèn)您是要付現(xiàn)金還是刷卡（分開(kāi)付押金還是一起付）呢？

6.Here is your room key and the breakfastcoupon.Would you please sign here? 這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？ 7.Here are your passport and the creditcard.You can go up to the room now I hope you enjoy your stay with us..這是給回您的護(hù)照和信用卡。現(xiàn)在您可以上房間了。希望您在這里居住愉快。

Part3 ProvidingService During Staying居住期間服務(wù)

1.RegularService常規(guī)服務(wù)

(1)Please wait a second.I’ll transfer itfor you..請(qǐng)稍等一下，馬上為你轉(zhuǎn)接過(guò)去。

(2)Because you are checking out two daysearly, You need to give us two cash vouchers back.您比原定退房的時(shí)間提前了兩天，所以我們需要收回二張現(xiàn)金券。

(3)There is a great garden and pond behind the hotel,which is suitable for exercise and having a walk 酒店后面有很漂亮的花園和水塘，那里是非常適合跑步和散步的地方。

(4)This money is damaged.I’m afraid wecan’t change it, this is according to the hotel rules.您的錢(qián)（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。

(5)I’m sorry that you could not get cashby credit card here.I can book a car take you to the bank to get some cash.不好意思，酒店規(guī)定不可以用信用卡來(lái)套取現(xiàn)金，如果您需要，我可以安排車(chē)送您去銀行（ATM 機(jī)）上提取現(xiàn)金。(6)What denominations would you like? 你想要什么面值的人民幣呢？

(7)I’m sorry, but we do not accept thedollars with CB.對(duì)不起，我們這里不收CB版的美金。(8)Can I fax this paper? 我可以傳真這份文件嗎？

-Certainly, sir.Where do you want to faxit to? 當(dāng)然可以，先生。請(qǐng)問(wèn)是傳真到哪里的？-How would you like to pay for it, sir? 你打算怎樣付款呢，先生？-Could you charge it to my room bill? 可記在我的客房賬單內(nèi)嗎？

-Sure.Here is your fax record, Sir.Wouldyou please sign here? 當(dāng)然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？(9)Could you please send a car to theairport to pick me up? 你能安排一輛車(chē)到機(jī)場(chǎng)接我嗎？

(10)Could you please give us your flightNo.? 你能告訴我您的航班號(hào)嗎？

2.Reminder 提醒

(1)It’s better for you to wear moreclothes, because it’s pretty cold outside.外面天氣很冷，你最好穿多些衣服。

(2)Today is a rainy day and the floor isslippery so please be careful.今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。

3.Internet Service 網(wǎng)絡(luò)服務(wù)

(1)Thereis free broadband Internet access in every room , connector plug is on thedesk.寫(xiě)字臺(tái)上有寬帶插頭，您可以隨便使用。

(2)There is a little trouble in thecomputer service center, so the Internet is disconnected temporarily.Pleasewait a while, It’ll be recovered soon.對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。(3)Ok, I’ll arrange a computer engineer tohelp you.好的，我馬上安排電腦員上去幫您。

4.Aboutthe Laundry 關(guān)于洗衣

(1)The laundry collected between 8am to 6pmwill be returned at midnight on the same day;while the one collected between6pm to 8 am will be returned at 2pm on the next day.上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。(2)For the laundry, the regular service iswithin 8 hours and the express service is within 5hours.普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。

(3)There is a stain on your clothes, andwe’ll try our best to get rid of it.However, I can’t guarantee that we canremove it totally.您的衣服上有很難洗掉的污跡，我們會(huì)盡最大的努力去處理，但不能保證一定可以處理掉。

(4)Could you send someone up for mylaundry, please? 請(qǐng)派人到我房間取要洗的衣服，好嗎？

-Certainly, sir.Our room attendant will beup in a minute.好的,我們的服務(wù)員馬上到。

5.Medical Service 醫(yī)療服務(wù)

(1)You don’t look very well today.Whatseems to be wrong ? 你看上去有些不舒服, 還好吧 ?(2)I feel dizzy and have a sorethroat besides , I can not sleep wellrecently? 我感到頭暈，喉嚨痛。還有，最近都睡不好。(3)Don’t worry , I will arrange a doctorto look after you.不要擔(dān)心，我將立即安排醫(yī)生照顧你。

(4)Any other symptoms? Like stomach ache,coughing, or nausea? 還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？

(5)The doctor said you have got the flu.She’ll prescribe some medicine for you.take two tablets at a time, three timesa day.You’d better stay in bed for one or two days.醫(yī)生說(shuō)你感冒了。她會(huì)給你開(kāi)藥。這藥每次吃?xún)善?，每天三次，并建議你最好在床上休息一兩天。(6)-Are they strong?-Yes.They may make you a little drowsy.Bythe way, you should be sure to take them after you eat.藥性強(qiáng)嗎？

是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。(7)Can you give me some medicine forheartburn? 你可以給點(diǎn)胃藥給我嗎？

(8)I’m afraid the doctor can’t give youmedicine for that unless you tell her about your history of stomach ache? 如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。

(9)Well, I do have gastritis for twoyears.恩，我確實(shí)有兩年的胃病。

(10)Since your blood pressure is higherthan normal, could you tell the doctor whether you have diabetes? 你的血壓偏高，請(qǐng)問(wèn)你是否有糖尿??？

（11）How is the acid in your stomach? Is the acid feeling very strong? 胃酸的強(qiáng)度怎么樣？你是否感覺(jué)十分強(qiáng)烈？

(12)Are you taking other medicine at present? Please let us know just incase of chemical reaction..你最近有沒(méi)有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。(13)Are you feeling better now, Sir? 先生，你好些了嗎？

(14)What happened to your leg, Sir? 先生，你的腿怎么呢 ？-I tripped and fell in the bathroom.我不小心在浴室摔倒了。

-Please don’t worry, I’ll ask the doctor togo to see you right away.請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過(guò)去。

第二篇：酒店前臺(tái)接待日常英語(yǔ)口語(yǔ)(Hotel_English)

Hotel

English

March2012

Part 1 Greetings問(wèn)候

1.Welcome to Shanxi World Trade Hotel.I’m..., what should I call you, please? 歡迎光臨山西國(guó)貿(mào)大飯店。我是...，請(qǐng)問(wèn)我該怎么稱(chēng)呼你呢？

2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！請(qǐng)問(wèn)我能為您做點(diǎn)什么？

3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我為您做些什么，請(qǐng)告訴我。

4.If you have any problems, please feel free to contact us.如果你有任何需要，請(qǐng)隨時(shí)聯(lián)系我們。

5.Have you make a reservation ?Have you booked the room?Are you the vip? 請(qǐng)問(wèn)有預(yù)訂嗎？請(qǐng)問(wèn)你是會(huì)員嗎？ 6.What kind of room would you like ? 請(qǐng)問(wèn)您需要什么類(lèi)型的房間。7.Sorry ,I don’t quite understand.對(duì)不起，我不是很明白。

8.I’m afraid we’ve fully booked for that time.抱歉，我們那個(gè)時(shí)段已給訂滿(mǎn)了。

9.It’s the hot /peak/busy season ,you know ? 這是酒店業(yè)的旺季。

10.Excuse me ,How do spell it ,please ? 打擾一下，您能拼寫(xiě)一下您的名字嗎？ 11.We can only keep your table /room till …

我們能保留您的房間直到...12.Let me show you to your room ,this way please.讓我?guī)椒块g，這邊請(qǐng)。

_______________________________________________________________________________ Part 2 Helping to Check-in幫助入住

1.Please have a seat for a while, I’ll help you with the check-in procedure.請(qǐng)?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。

2.Would you please give me your passport or ID card and credit card ?, I’ll help you to fill in the form.請(qǐng)把您的護(hù)照和信用卡交給我，我?guī)湍k理入住手續(xù)。3.How many nights will you stay this time? 這次入住您會(huì)住多少天？

4.Which room would you like, we have these kinds of rooms...? 您是要哪種房間？

5.Excuse me, Sir/Madame.How would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打攪一下。請(qǐng)問(wèn)您是要付現(xiàn)金還是刷卡（分開(kāi)付押金還是一起付）呢？

6.Here is your room key and the breakfast coupon.Would you please sign here? 這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？

7.Here are your passport and the credit card.You can go up to the room now I hope you enjoy your stay with us..這是給回您的護(hù)照和信用卡?，F(xiàn)在您可以上房間了。希望您在這里居住愉快。

_______________________________________________________________________________ Part3 Providing Service During Staying居住期間服務(wù)

1.Regular Service常規(guī)服務(wù)

(1)Please wait a second.I’ll transfer it for you..請(qǐng)稍等一下，馬上為你轉(zhuǎn)接過(guò)去。

(2)Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的時(shí)間提前了兩天，所以我們需要收回二張現(xiàn)金券。

(3)There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk 酒店后面有很漂亮的花園和水塘，那里是非常適合跑步和散步的地方。(4)This money is damaged.I’m afraid we can’t change it, this is according to the hotel rules.您的錢(qián)（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。

(5)I’m sorry that you could not get cash by credit card here.I can book a car take you to the bank to get some cash.不好意思，酒店規(guī)定不可以用信用卡來(lái)套取現(xiàn)金，如果您需要，我可以安排車(chē)送您去銀行（ATM 機(jī)）上提取現(xiàn)金。

(6)What denominations would you like? 你想要什么面值的人民幣呢？

(7)I’m sorry, but we do not accept the dollars with CB.對(duì)不起，我們這里不收CB版的美金。(8)Can I fax this paper? 我可以傳真這份文件嗎？

-Certainly, sir.Where do you want to fax it to? 當(dāng)然可以，先生。請(qǐng)問(wèn)是傳真到哪里的？-How would you like to pay for it, sir? 你打算怎樣付款呢，先生？

-Could you charge it to my room bill? 可記在我的客房賬單內(nèi)嗎？

-Sure.Here is your fax record, Sir.Would you please sign here? 當(dāng)然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？(9)Could you please send a car to the airport to pick me up? 你能安排一輛車(chē)到機(jī)場(chǎng)接我嗎？

(10)Could you please give us your flight No.? 你能告訴我您的航班號(hào)嗎？ 2.Reminder提醒

(1)It’s better for you to wear more clothes, because it’s pretty cold outside.外面天氣很冷，你最好穿多些衣服。

(2)Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。

3.Internet Service網(wǎng)絡(luò)服務(wù)

(1)There is free broadband Internet access in every room , connector plug is on the desk.寫(xiě)字臺(tái)上有寬帶插頭，您可以隨便使用。

(2)There is a little trouble in the computer service center, so the Internet is disconnected temporarily.Please wait a while, It’ll be recovered soon.對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。

(3)Ok, I’ll arrange a computer engineer to help you.好的，我馬上安排電腦員上去幫您。2.About the Laundry關(guān)于洗衣

(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。

(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。

(3)There is a stain on your clothes, and we’ll try our best to get rid of it.However, I can’t guarantee that we can remove it totally.您的衣服上有很難洗掉的污跡，我們會(huì)盡最大的努力去處理，但不能保證一定可以處理掉。(4)Could you send someone up for my laundry, please? 請(qǐng)派人到我房間取要洗的衣服，好嗎？

-Certainly, sir.Our room attendant will be up in a minute.好的,我們的服務(wù)員馬上到。5.Medical Service醫(yī)療服務(wù)

(1)You don’t look very well today.What seems to be wrong ?

你看上去有些不舒服, 還好吧 ?(2)I feel dizzy and have a sore throat besides , I can not sleep well recently? 我感到頭暈，喉嚨痛。還有，最近都睡不好。

(3)Don’t worry , I will arrange a doctor to look after you.不要擔(dān)心，我將立即安排醫(yī)生照顧你。

(4)Any other symptoms? Like stomach ache, coughing, or nausea? 還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？

(5)The doctor said you have got the flu.She’ll prescribe some medicine for you.take two tablets at a time, three times a day.You’d better stay in bed for one or two days.醫(yī)生說(shuō)你感冒了。她會(huì)給你開(kāi)藥。這藥每次吃?xún)善?，每天三次，并建議你最好在床上休息一兩天。

(6)-Are they strong?-Yes.They may make you a little drowsy.By the way, you should be sure to take them after you eat.藥性強(qiáng)嗎？

是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。(7)Can you give me some medicine for heartburn? 你可以給點(diǎn)胃藥給我嗎？

(8)I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?

如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。(9)Well, I do have gastritis for two years.恩，我確實(shí)有兩年的胃病。

(10)Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes? 你的血壓偏高，請(qǐng)問(wèn)你是否有糖尿病？

（11）How is the acid in your stomach? Is the acid feeling very strong? 胃酸的強(qiáng)度怎么樣？你是否感覺(jué)十分強(qiáng)烈？

(12)Are you taking other medicine at present? Please let us know just in case of chemical reaction..你最近有沒(méi)有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。(13)Are you feeling better now, Sir? 先生，你好些了嗎？

(14)What happened to your leg, Sir? 先生，你的腿怎么呢 ？

-I tripped and fell in the bathroom.我不小心在浴室摔倒了。

-Please don’t worry, I’ll ask the doctor to go to see you right away.請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過(guò)去。

_______________________________________________________________________________ Part 4 Apologize道歉

1.I’m very sorry.There could have been a mistake, and I do apologize for that.很抱歉。出了錯(cuò)誤，我應(yīng)當(dāng)?shù)狼浮?.I assure you it won’t happen again.我保證此類(lèi)事情不會(huì)在發(fā)生。

3.I do apologize for inconvenience on behalf of our hotel.對(duì)您造成的不便，我謹(jǐn)代表酒店向您道歉。

4.I’m sorry to tell you that your medicine bottle(cosmetic bottle)was broken by accident.I sincerely apologize for that.非常抱歉，服務(wù)員在為您清理房間時(shí)，不小心打碎了你的藥瓶（化妝品瓶子）。5.I’m sorry to hear that.That’s unusual.I’ll look into the matter at once.很抱歉，這很不尋常，我立刻去調(diào)查一下。

6.I’m very sorry.I hope you’re not hurt Please forgive me..對(duì)不起，你沒(méi)事吧，請(qǐng)?jiān)徫摇?/p>

7.I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我們深感抱歉，小姐。請(qǐng)你把衣服拿去干洗，一切費(fèi)用，由酒店負(fù)擔(dān)。8.I’m terribly sorry Please do accept our apology.We’ll do our best..請(qǐng)接受我們的道歉，我們會(huì)盡快想辦法。

9.I’m sorry for that.I will ask the repairman to fix it now.真是抱歉，我馬上安排人去修理。

_______________________________________________________________________________ Part 5 The Damage賠 償

1.I’m afraid you’ll have to pay for the damage.恐怕您得賠償損失。

2.I’m afraid you have to pay for the broken chair according to the hotel policy.根據(jù)酒店規(guī)定，恐怕你要對(duì)弄壞的椅子做出賠償。3.The indemnity for the burned carpet is 100 Yuan.損壞地毯的賠償是人民幣100元。

4.I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains on your bed linen.我很遺憾地告訴你對(duì)于床單上的血跡我們要收取100元特別洗滌費(fèi)。

_______________________________________________________________________________ Part6 Expressing Appreciation道謝

1.Thank you for your kind understanding.謝謝您的理解。2.I would like to thank you for your great support for our hotel.非常感謝您對(duì)我們酒店的大力支持。

_______________________________________________________________________________ Part 7 Say Goodbye道別

1.Wish you a pleasant journey!祝您旅途愉快！

2.On the house Sir,.I assure you that everything will be right next time you come.這是免費(fèi)的。我保證你下次光臨時(shí)，一切都會(huì)妥妥當(dāng)當(dāng)。3.I’m looking forward to seeing you again.Good luck！我期盼再次見(jiàn)到你，祝你好運(yùn)！

4.Good Bye, and hope to see you again.再見(jiàn)，希望再見(jiàn)到您

_______________________________________________________________________________ 預(yù)定部日常用語(yǔ)

1．What kind of room would you like to reserve? 請(qǐng)問(wèn)需要預(yù)訂哪一類(lèi)型的房間？ 2．What kind of room do you have? 請(qǐng)問(wèn)貴酒店有什么房間類(lèi)型？

3．We have standard, superior, deluxe, executive rooms.There is also one presidential suite as well.Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我們酒店有標(biāo)準(zhǔn)房，高級(jí)房，豪華房，行政房。除此之外還有總統(tǒng)套房。而且我們酒店還設(shè)有不吸煙樓層及連通房。

4．How about your hotel’s location?Where is your hotel? 請(qǐng)問(wèn)貴酒店位于哪里？

5．Well, our hotel located in No.69 Fuxi Street, Taiyuan City.The Crown Prince hotel is only 45 minutes from Wusu International Airport and 15 minutes to Taiyuan Railway Station, by car.我們酒店位于太原市府西街69號(hào)，本酒店離武宿國(guó)際機(jī)場(chǎng)45分鐘車(chē)程，到太原火車(chē)站15分鐘車(chē)程。

6．What's the level of your hotel? 請(qǐng)問(wèn)貴酒店是幾星級(jí)的？

7．Our hotel is a five-star hotel.本酒店是五星級(jí)的酒店。

8．How about your hotel’s facilities? 請(qǐng)問(wèn)貴酒店有什么設(shè)施？ 9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。.本酒店有四種類(lèi)型餐館，大堂吧，會(huì)議室,健身會(huì)所,游泳池,商場(chǎng)及KTV設(shè)施。10．Which dates would you like to book? When will you check in and check out? 請(qǐng)問(wèn)您需要訂哪一天？什么時(shí)候入住及退房？ 11．How long will you stay in our hotel? 請(qǐng)問(wèn)您打算逗留多長(zhǎng)時(shí)間？

12．Does your hotel have pick-up service? 請(qǐng)問(wèn)貴酒店有接車(chē)服務(wù)嗎？ 13．Yes, please contact the concierge for details.有的，詳細(xì)內(nèi)容請(qǐng)聯(lián)系禮賓臺(tái)。

14．Can I get har bour view in your hotel? 我可以看到海景嗎？

15．I am sorry, you can’t.But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周?chē)利惖挠境鼐啊?6．What is your hotel’s website and email address? 請(qǐng)問(wèn)貴酒店的網(wǎng)址及郵址？

17．Our hotel’s website is xxx and our email address is xxx.To reserve a room or give feedback to us.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預(yù)訂房間或有任何建議可與我們聯(lián)系。18．Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m.on that day.您的預(yù)訂是暫時(shí)的,如果那天下午6點(diǎn)前不到,我們將會(huì)取消您的預(yù)訂。19．I am sorry, no elit room is available./ All rooms are unavailable.很抱歉，提供不了雅致客房。/所有房間都訂滿(mǎn)了。20．Does your company have contract with our hotel? 請(qǐng)問(wèn)貴公司與我們酒店有協(xié)議嗎？

21．Can I reconfirm the reservation? A superior room, for Mr.Smith on the 20th Oct.My name is XX，if you have any questions please feel free to contact us.Thank you for calling.Bye-bye!我可以再確認(rèn)您的預(yù)訂嗎？史密夫先生，10月臺(tái)20日預(yù)訂壹間高級(jí)房。我的名字XX如有任何疑問(wèn)請(qǐng)與我們聯(lián)系。謝謝您的來(lái)電。再見(jiàn)！22．Please hold on for a moment, Mr Smith.史密夫先生，麻煩請(qǐng)您稍等。23．May I have your name, please? 請(qǐng)問(wèn)您貴姓？

24．I am sorry I beg your pardon.不好意思，麻煩請(qǐng)重復(fù)一遍。

25．Would you please speak more slowly? 不好意思，麻煩請(qǐng)說(shuō)慢一點(diǎn)？

26．I am sorry, I didn’t catch what you mean’t.不好意思，我不大懂您的意思。

27．I would like to talk to someone in charge.我想找您們的負(fù)責(zé)人。

28．He has not come back yet.他還沒(méi)回來(lái)。

29．She is in a conference now.她正在開(kāi)會(huì)。

30．Would you like to call back later? 麻煩請(qǐng)您稍后再撥。

31．Thank you for waiting.讓您久等了。

32．I’m not sure, sorry.不好意思，我不能確定。33．Are you following me, Sir? 請(qǐng)問(wèn)聽(tīng)懂我說(shuō)嗎，先生？

34．Could you explain that a bit more? 請(qǐng)您解釋多一點(diǎn)好嗎

35．Could you put that more simply? 請(qǐng)您具體一點(diǎn)好嗎？

36．Could you hold the line, please? I’ll check our room availabilities for those days.麻煩請(qǐng)您稍等，我們查詢(xún)那段時(shí)間的房態(tài)。37．What time do you expect to arrive , Sir? 請(qǐng)問(wèn)大概什么時(shí)候到酒店，先生？ 38．May I request a late check in? 我想要求晚些到店入住，可以嗎？

39．Certainly, we’ll hold the room until you arrive.當(dāng)然可以，我們將為您保留房間直到您的到來(lái)。40．I’d like to confirm your reservation.我想確認(rèn)您的預(yù)訂。

41．Could you hold on for a moment please? I’ll check our reservation record.麻煩請(qǐng)您稍等，讓我查詢(xún)我們的預(yù)訂紀(jì)錄。42．Does it include breakfast? 包括早餐嗎？

43．The tax and breakfast are also included.稅及早餐也包括在內(nèi)。

44．We have a special family package plan 我們現(xiàn)在開(kāi)始新推出一個(gè)優(yōu)惠套餐。

45．We’ll have to charge you RMB100 extra for an additional bed.如需加床，我們將會(huì)收取人民幣100元。46．What time will the guest be arriving? 客人大概什么到達(dá)酒店？

47．Your room is confirmed for that day.那天您的房間已確定。

48．I’d like to extend it for two more nights until the 9th.我想延住多兩天，直到9號(hào)。

49．We’ll extend your reservation for you.我們將會(huì)延住您的預(yù)訂。

50．I’ll arrive one day early.Is that OK? 我那天早點(diǎn)到，可以嗎？

51．We have changed our schedule, please amend our booking till next week.我們的行程有變動(dòng)，請(qǐng)更改我們的預(yù)訂到下星期。52．I’d like to cancel a reservation.我想取消一個(gè)預(yù)訂。

53．I’m afraid we have no record of a reservation under this name.不好意思，恐怕我們沒(méi)有這個(gè)名字記錄的預(yù)訂。

54．Which travel agent did you go through to make this reservation.請(qǐng)問(wèn)您是通過(guò)哪間旅行社來(lái)做這個(gè)預(yù)訂的？ 55．Is this a new reservation or a confirmation call? 請(qǐng)問(wèn)這個(gè)電話(huà)是新的預(yù)訂，還是確認(rèn)預(yù)訂？ 56．We’ll send a confirmation to you soon.我們稍后傳確認(rèn)書(shū)給您。

57．Should you have any questions, please do not hesitate to contact us.如有任何疑問(wèn)請(qǐng)隨時(shí)與我們聯(lián)系。

58．Please feel free to contact us if we can be of further assistance.如需進(jìn)一步了解，請(qǐng)隨時(shí)與我們聯(lián)系。

59．Just a minute, please I’ll check our booking situation.麻煩請(qǐng)您稍等，我需要查詢(xún)我們的房態(tài)。60．Sorry ,there is no record in our list.很抱歉，我們的名單上沒(méi)有此記錄。

61．Would you hold the line please? I must pick up another call.麻煩請(qǐng)您稍等，我需要接聽(tīng)另壹個(gè)電話(huà)。62．Have you made a reservation? 請(qǐng)問(wèn)已經(jīng)作了預(yù)訂嗎？

63．I’m sorry to have taken up your time.不好意思占用您的時(shí)間。

64．Perhaps you have a cheaper room? 或許您們還有更便宜的房間吧？ 65．Sorry, the quoted rate is lowest.不好意思，這個(gè)報(bào)價(jià)已經(jīng)是最低了。

66．Do you have a transfer service from airport to hotel free of charge? 請(qǐng)問(wèn)貴酒店有沒(méi)有免費(fèi)接機(jī)服務(wù)？

67．Please inform the guest to check in before 6p.m.請(qǐng)通知客人在下午6點(diǎn)前到本酒店辦理入住手續(xù)。

68．The room is spacious and cosy , I’m sure you will enjoy yourself.房間既寬敞又舒適，我肯定您會(huì)過(guò)得愉快。

69．Sorry, I can’t find your name on the arrival list.不好意思，我在預(yù)期到達(dá)的名單上找不到您的名字。

70．May I recommend deluxe suite? It’s more luxurious and comfortable.我向您推薦豪華套房，更豪華更舒適的。

71．I will get someone who can speak English well to talk to you.我會(huì)找壹位英語(yǔ)較好的同事跟您說(shuō)。

72．How many people are there in your party? 與您同行有多少人？

73．Just a moment, please.I’ll check the availability for you.麻煩請(qǐng)您稍等，我查詢(xún)能否可以提供給您。74．Who is the reservation for? 請(qǐng)問(wèn)是哪壹位客人的預(yù)訂？

75．The hotel is fully booked, would you like me to place you on a waiting list.沒(méi)有任何房間可以提供，我們可以為您安排后補(bǔ)名單。

76．I’m sorry.We have no record of a reservation for that date.很抱歉，我們沒(méi)有那天預(yù)訂的記錄。77．When was the reservation made?請(qǐng)問(wèn)什么時(shí)候作的預(yù)訂？

78．Do you remember the name of the clerk who accepted your reservation? 請(qǐng)問(wèn)您記得那壹位職員為您作的預(yù)訂嗎？

79．We will hold your booking until 6p.m.without a guarantee.沒(méi)有任何擔(dān)保，我們只可以為您保留到下午6點(diǎn)鐘。80．Would you like to guarantee your room for late arrival? 因您較晚入住，您可以為您的預(yù)訂作個(gè)擔(dān)保嗎？ 81．How would you like to guarantee your reservation? 請(qǐng)問(wèn)您以什么方式為您的預(yù)訂作擔(dān)保？ 82．This is the peak season..I’m very sorry, but could you call us again later? We may have some cancellations.因這是旺季，非常抱歉，但是請(qǐng)您遲些再打電話(huà)過(guò)來(lái)好嗎？可能會(huì)有人取消預(yù)訂。

83．May I take your credit card for the guarantee?可以提供您的信用卡作擔(dān)保嗎？ 84．Let me repeat your reservation to ensure it is correct.讓我為您重復(fù)一下您 的預(yù)訂以確保無(wú)誤。

85．We will note down your request and if possible, we will reserve it for you.我們將會(huì)記錄您的要求，如果可以，我們會(huì)為您預(yù)訂。

86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉，我們沒(méi)有商級(jí)連通房，只有豪華連通房。87．If you require any help please keep me informed.如需任何幫助，請(qǐng)隨時(shí)與我們聯(lián)系。

88．It arrival time is not stated a reserved room will be held until 6p.m.如果抵店時(shí)間未明確告知,所訂的房間將保留至當(dāng)天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.為了確保您的訂房，請(qǐng)將您的信用卡號(hào)及有效期限通知我們，或預(yù)付壹晚的 房租作訂金。

90．With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight.Would you like to make a guaranteed reservation by credit card? 非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午６點(diǎn)。若您作了擔(dān)保預(yù)訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔(dān)保嗎？

91．Mr.Smith, you’ve made a guaranteed reservation at the Hotel.If you can’t arrive as scheduled, please inform us before 6 p.m.on the expected day.Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔(dān)保預(yù)訂，倘若您不能如期到達(dá)，請(qǐng)務(wù)必在入住當(dāng)天的下午６點(diǎn)前通知我們，感謝您的來(lái)電，我們期待屆時(shí)與您見(jiàn)面。92．Does the price include breakfast?請(qǐng)問(wèn)房?jī)r(jià)含有早餐嗎？ 93．We’ll amend your reservation at you request.我們將會(huì)按您的要求作相應(yīng)的更改。

94．I’d like to change/cancel a reservation.我想更改／取消預(yù)訂。

95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所預(yù)訂的房間保留至當(dāng)天的6點(diǎn)，除用現(xiàn)金或信用卡擔(dān)保外。

96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作擔(dān)保的預(yù)訂，如當(dāng)天取消或沒(méi)入住，本酒店將會(huì)收取當(dāng)天的壹晚房費(fèi)。

97．We have free shuttle bus to Dongguan train station,.For further information please contact the concierge.本酒店有免費(fèi)車(chē)到東莞車(chē)站，詳細(xì)內(nèi)容，可撥打禮賓臺(tái)聯(lián)系。

98．Thank you for your reservation at HAIYATT Hotel.If you have any questions or changes about your reservation please contact us as soon as possible.感謝您預(yù)訂海悅酒店，如有任何疑問(wèn)或需作任何更改請(qǐng)與盡快與我們聯(lián)系。99．I’ll arrive late, but please keep my reservation.我將會(huì)較晚到本酒店，但請(qǐng)為我保留預(yù)訂。

100．I’m afraid we have no superior room available.Would you mind deluxe room instead? 恐怕我們提供不了高級(jí)房,豪華房可以嗎？

101．We are very sorry for the inconvenience.對(duì)您造成不便，請(qǐng)見(jiàn)諒。

_______________________________________________________________________________ 禮賓部日常用語(yǔ)

1．May I take you luggage? 我能幫您提行李嗎？

2．Please give me your room key.請(qǐng)把您的房卡給我.3．Have a nice day!祝您在此度過(guò)愉快的一天！

4．Do you need to store your baggage? 您需要寄存您的行李嗎？ 5．What is your room number? 您的房號(hào)是幾號(hào)？ 6．Do you need taxi? 請(qǐng)問(wèn)您需要出租車(chē)嗎？ 7.This way please!這邊請(qǐng)！

8．Here is your handbag tag!這是您的行李寄存卡。

9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now? 對(duì)不起先生，我是行李生，很抱歉打擾您了，這里有您的一個(gè)留言/傳真/包裹給您，現(xiàn)在我方便送到您房間嗎？

10．What is your friend’s name? 您的朋友叫什么名字？ 11．What month is it? 現(xiàn)在是幾月？

12．What can I do for you, please? 你需要什么？

13．What time are you coming back? 您打算什么時(shí)候回來(lái)？ 14．Would you please tell my friend I am here? 請(qǐng)您告訴我朋友，我在這里，好嗎？

15．Would you mind mailing this letter for me? 您能替我寄這封信嗎？ 16．Will you do me a favor? 幫我個(gè)忙好嗎？

17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE? 你能告訴我健身房/演藝館在哪里嗎？ 18．What day is it today? 今天是星期幾？

19．What is the date today? 今天是幾號(hào)？

20．What would you like to eat? 您喜歡吃點(diǎn)什么食物？ 21．What is your address? 您要到的具體地址是什么？

22．How far is it to the Beijing/Datong? 到深圳或廣州有多遠(yuǎn)？

23．I’d like to see your manager, please.我想見(jiàn)你們經(jīng)理。24．We hope to see you again.希望和你能再相逢。25．My pleasure.很高興為您服務(wù)。

26．I’m always glad to be of service.我隨時(shí)樂(lè)意為您服務(wù)。

27．Where will you becoming from , Sir? 先生，你將以什么方式來(lái)我們酒店？ 28．What time do you serve breakfast? 你們何時(shí)供應(yīng)早餐？

29．Would you mind spelling that for me? 你不介意把你的姓名拼寫(xiě)給我嗎？

30．Do you have any baggage in the trunk / boot? 您車(chē)的后尾箱還有行李嗎？ 31．Is this everything else , Sir? 先生，就這些物品了嗎？

32．We will deliver your baggage to your room shortly.我們很快把行李送到您的房間。33．I’ll show you to your room? 我?guī)椒块g去好嗎？

34．May I put your bags here? 我能把您的行李放在這里嗎？

35．Is this the correct number of bags? 請(qǐng)您清點(diǎn)一下行李夠嗎？

36．We are very sorry for the inconvenience.很抱歉，給您帶來(lái)了不方便。

37．May I have your baggage tag, please? 請(qǐng)出示您的行李牌？

38．Are you a hotel guest? 你是住本酒店的客人嗎？

39．I’m very sorry to have kept you waiting? 對(duì)不起，讓您久等了。

40．Where do you want to change the dollars? 我需要對(duì)換美金在什么地方？

41．Are you going there by air or by train? 您乘飛機(jī)還是乘火車(chē)去？

42．Can you get us some train tickets? 你能幫我買(mǎi)幾張火車(chē)票嗎？

43．We haven’t got a swimming pool? 你們這里有沒(méi)有游泳池？

44．Is this your first visit to our hotel? 您是第一次到我們酒店嗎？

45．How are you enjoying you stay at our hotel? 您在我們飯店過(guò)得愉快嗎？

46．Good Luck.祝您順利，一路平安。47．Take Care.保重。

48．Can I have the bill, please? 請(qǐng)給我賬單。

49．Can I come through, please? 我可以從您這邊穿過(guò)去嗎？ 50．Would you pay cash, please? 您能付現(xiàn)金嗎？

51．Will you please show me your passport? 您的護(hù)照能給我看一下嗎？

52．Can you tell me where the post office is? 您能告訴我郵電局怎么走嗎？

53．We don’t accept tips, thank you very much.非常感謝您的好意，我們不收小費(fèi)。

54．There are safety deposit boxes at the frontdesk.您好，總臺(tái)那里有貴重物品保險(xiǎn)柜。55．Where is the coffee shop, please? 請(qǐng)問(wèn)咖啡廳在什么地方？

56．What time would you like to leave? 你將什么時(shí)候離開(kāi)這里？

57．Please step this way, it’s slippery, please mind you step.您好，請(qǐng)走這邊，這里臺(tái)階很滑，請(qǐng)小心。

58．Please mind your head.(客人下車(chē)時(shí)提醒客人留意)請(qǐng)小心碰到你的頭。

59．How would you like to make payment? 您用什么方式付費(fèi)呢？

60．Is there anything valuable or breakable in your bag? 請(qǐng)問(wèn)您的行李里有貴重物品和易碎的物品嗎？ 61．Please step inside.請(qǐng)往里面走。

62．Is there a message for me?有我的留言嗎？ 63．Could you wait in your room, please? 請(qǐng)您在房間等一下好嗎？ 64．I need laundry now.我現(xiàn)在需要洗衣。

65．I’ll send someone immediately to your room.我馬上安排人上來(lái)你的房間。66．I do apologize.我真誠(chéng)道歉。

67．Can you tell me how to go to your hotel? 你能告訴我到你們酒店的路線(xiàn)嗎？

68．Can you tell me the way to the Banquet Hall , please? 請(qǐng)您告訴我你們的宴會(huì)廳在什么地方好嗎？

69．We are very sorry，sir，we hope you understand.非常抱歉，希望您能理解我們的難處。

70．Just a moment please , I have brought your baggage.請(qǐng)稍等一下，我去推一個(gè)行李車(chē)。

71．Could you tell me which is your baggage ,please.請(qǐng)您告訴我哪件是您的行李好嗎？

72．The Bellman sir , I have brought your baggage.先生，您好，我是行李員，給您送行李。

_______________________________________________________________________________ 總機(jī)日常用語(yǔ)

1.請(qǐng)問(wèn)您貴姓？對(duì)不起，請(qǐng)您重復(fù)一次好嗎？

May I have your name？/Would you give me your name? I beg your pardon?(Pardon , please?)2.請(qǐng)拼出客人的名字好嗎？

How to spell the guest’s name please?

3.對(duì)不起，因線(xiàn)路問(wèn)題我聽(tīng)不清楚您說(shuō)話(huà)，請(qǐng)重新打一次好嗎？ I’m very sorry.I can’t hear clearly,.Could you call it again? 4.能告訴我客人是哪里人嗎？

Would you tell me where the guest comes from ? 5.能告訴我客人是哪間公司的嗎？

Would you tell me which company the guest is from? 6.對(duì)不起，我們?cè)诰频甑拿麊紊险也坏娇腿说拿?。I ‘m sorry.We can’t find the guest name on our hotel list.7.介意我把電話(huà)轉(zhuǎn)接到接待處讓他們?yōu)槟橐幌?，好嗎?Would you mind connecting the line to reception to check it? 8.我再幫您查一下，請(qǐng)稍等。

I will check it for you again.Just a moment please.9.很抱歉，讓您久等了。

I am sorry to have kept you waiting.10.請(qǐng)您重復(fù)一遍您說(shuō)的，好嗎？

Could you repeat what you said? / I beg your pardon? 11.請(qǐng)您講慢一點(diǎn)（大聲點(diǎn)），好嗎？

Could you speak more slowly(loudly)?

12.請(qǐng)稍等，我將為您轉(zhuǎn)接。

Wait a moment, please.l will connect/transfer it for you.13.您好，先生。這里是總機(jī)，您有一個(gè)外線(xiàn)電話(huà)，介意我接入您的房間嗎？ How are you, sir? This is the operator.You have an outside line.May I put it through ？ 14.晚上好，丹尼斯先生，布魯斯先生的電話(huà)，請(qǐng)問(wèn)您是否需要接聽(tīng)？

Good evening, Mr.Dennis, Mr.Bruce is on the line(Phone)now.Would you like to take it? 15.對(duì)不起，先生，他的電話(huà)占線(xiàn)，請(qǐng)您稍后再撥。

I’m sorry, sir.The line is busy now, Could you please call back later..對(duì)不起，先生，電話(huà)無(wú)人接聽(tīng)，請(qǐng)您稍后再撥或留言。

I’m sorry, sir.Nobody is answering, Could you please call back later or leave a message.17.讓我重復(fù)一次您的信息吧。Let me repeat your message.18.對(duì)不起，我聽(tīng)不懂您說(shuō)什么，我可以幫您轉(zhuǎn)接給大堂副理嗎？

Sorry I can’t follow you.May I put you through to the assistant manager?.對(duì)不起，先生，房間電話(huà)未掛好，轉(zhuǎn)不進(jìn)去。I’m sorry, sir.The phone is restricted, I can’t get through.20.對(duì)不起，先生，我們不可以透露客人的房號(hào)。

I am sorry, sir, we’re not allowed to disclose our guest’s room number.21.我是758房客，有人給我留言嗎？

I am staying in room 758./I am the guest of room 758。Did anyone leave message for me? 22.我的電話(huà)留言燈一閃一閃的，是否有我的留言？

The message light flashes constantly.Is there any message for me? The message light is flashing.does that mean I have a message? 23.對(duì)不起，先生我們暫時(shí)沒(méi)有收到您的留言。

I’m sorry, sir.There is no message for you./ We haven’t got any message for you..是的，您有一個(gè)留言。您不在時(shí)，**先生打電話(huà)給您，請(qǐng)您早上9點(diǎn)在大廳等候，屆時(shí)會(huì)有人來(lái)接您。

Yes, you have got a message.Mr.** has phoned to you when you were out, he wanted you to wait in the lobby at 9;00am, the company will send someone to pick you up.25.晚上好，**先生，請(qǐng)問(wèn)您有收到您的留言嗎？ Good evening, **sir.Did you receive your message? 26.晚上好，**先生，您的朋友**先生邀請(qǐng)您今晚7點(diǎn)到二樓中餐廳用晚餐。

Good evening, **sir.Your friend Mr.** invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 o’clock tonight..您好,在您外出時(shí),**公司的李先生來(lái)電找過(guò)您,并請(qǐng)您收到留言后,盡快復(fù)電

給他。How are you, Mr.**.When you were out, Mr.Lee of ** company called you.He Wanted you to receive this message, please call him back as soon as possible.28.早上好,您的朋友**請(qǐng)您8點(diǎn)到西餐用早餐,8點(diǎn)30分在大堂集合。Good morning, Mr.**, Your friend Mr.**asked you to have breakfast at the western Restaurant at 8 o’clock.Then wait in the lobby for him at 8:30am.29.請(qǐng)幫我接一下Jack He 的電話(huà).Could you put me through to Jack He? 30.對(duì)不起，先生，Jack He 休假（下班了 / 不在位置上），我稍后請(qǐng)他復(fù)電話(huà)給您。請(qǐng)您留下聯(lián)系方式。

I’m sorry, sir.Jack He is on holiday(isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.31.隔壁房間的人太吵了,吵得我不能入睡。

I couldn’t fall sleep because of the noise from the next door.32.請(qǐng)馬上派人來(lái)幫忙拿行李。

Please send someone to carry the luggage right away.33.可以借用一下熨斗和熨板嗎？Can I borrow an iron and ironing board? 34.房間空調(diào)有點(diǎn)問(wèn)題.There’s something wrong with the air conditioning.35.噴水頭的熱水出不來(lái)。

The hot water in the shower doesn’t work.36.電燈不亮。The light isn’t working.37.電源關(guān)閉了。The power is off.38.請(qǐng)送一些毛巾過(guò)來(lái)。

Could you send some towels to my room? 39.浴巾還是面巾？Bath towels or face towels, please? 40.請(qǐng)派人到我的房間來(lái)收拾餐具好嗎？ Please send someone to clear up the tableware.41.請(qǐng)你把中文語(yǔ)言調(diào)為英文語(yǔ)言。

Could you please change the Chinese language into English language? 42.我把門(mén)鎖上了，但把鑰匙遺忘在房間里了。I have locked the door, and left the key inside.43.請(qǐng)您幫我把門(mén)打開(kāi)好嗎？

Could you please help me open the door? 44.沒(méi)問(wèn)題，請(qǐng)您在門(mén)口等候，我馬上叫服務(wù)員過(guò)去。

No problem, Please wait at the door, we will call an attendant right away.45.請(qǐng)你立刻派人到我的房間來(lái)好嗎？

Could you send someone to my room right away? 46.是的，先生，我馬上叫服務(wù)員過(guò)去。Yes, sir, I will call an attendant to your room right away.47.我有一些衣服要洗。I want some clothes to be washed.48.衣服什么時(shí)間能洗好？When can I get my laundry back? 49.我們洗衣有兩種，快洗：4小時(shí)，普通洗衣：8小時(shí)，請(qǐng)問(wèn)您要哪一種？

We have two kinds of laundry service;regular service, you may get your laundry back in 8 hours or.express service you can get back in 4 hours.Which one do you prefer? 50.請(qǐng)問(wèn)內(nèi)線(xiàn)怎么打？

How can I make a room-to-room call? 51.房間號(hào)碼請(qǐng)先撥8，再撥房號(hào)，其它分機(jī)直撥。

Please dial 8 first, and then room number, another extension directly dial the number.52.請(qǐng)問(wèn)您要打電話(huà)給哪個(gè)房間？需要我?guī)湍D(zhuǎn)接嗎？

Would you tell me which room do you want to call to? May I transfer the call for you? 53.請(qǐng)接855房。Please connect me to room 855.54.外線(xiàn)怎么打？請(qǐng)先撥9，然后撥您所要打的號(hào)碼。

How can I make an external call? Please dial 9 first, and then the telephone number.55.請(qǐng)問(wèn)您想打到哪里（國(guó)家，城市）？

Where(which country / city)would you like to call, please? 56.您可以告訴我電話(huà)號(hào)碼嗎？我?guī)湍油ê笤俎D(zhuǎn)入您房間?

Could you tell me the telephone number , please? May I connect it first and then transfer into your room? 57.對(duì)不起，這個(gè)號(hào)碼是錯(cuò)的，您還有其它的號(hào)碼嗎？ Excuse me.It’s the wrong number, do you have another one? 58.請(qǐng)掛上電話(huà)后等一會(huì)，我會(huì)把電話(huà)接到您的房間的。Please hang up and wait.I will transfer the call to your room.59.請(qǐng)不要掛線(xiàn)，我馬上幫您接通。Hold on please, I will connect with it right now.60.本地電話(huà)1元一分鐘，已抱括服務(wù)費(fèi)。

Local call is one yuan a minute and including the service charge

61.國(guó)際長(zhǎng)途是8元一分鐘，加20%服務(wù)費(fèi)

The International call is eight yuan a minute,.plus twenty five percent service charge.62.你可以告訴我ATT對(duì)方付款的號(hào)碼嗎？ Could you tell me the ATT collecting call number ? 63.是10811.讓我提醒您，即使是由受話(huà)人付款，酒店方面仍要收取手續(xù)費(fèi)的。10811.May I remind you that there is still a handling charge for a collect call in the hotel? 64.我房間很冷，請(qǐng)問(wèn)有暖氣嗎？My room is too cold.Is there heating in the room? 65.不好意思，這里沒(méi)有暖氣，但我們可以提供一個(gè)暖爐給您。

I’m sorry sir, there’s not heating in the room.But we can offer a heater to you.66.電腦上不了網(wǎng)，請(qǐng)叫電腦員過(guò)來(lái)檢查一下。

I can’t access to the Internet.Please call a computer engineer to check it for me.67.您可以先重啟電腦，如還是不行請(qǐng)?jiān)偻ㄖ覀儭?/p>

Please restart the computer first, if it still doesn’t work then inform us.68.真的很抱歉，我馬上叫電腦員過(guò)去。

I’m very sorry, sir, we will call a computer engineer right away.69.請(qǐng)你告訴我桑拿怎么走？Where is the Sauna center/department? 70.乘電梯到大堂，大堂門(mén)口左轉(zhuǎn)。

You can take the lift to lobby , Go through to the lobby main door and turn left.71.您到大堂后，我們的同事將會(huì)為您帶路。Please go to the lobby my colleague will show you.72.請(qǐng)問(wèn)你們酒店怎么走？ How can I get to your hotel? 73.請(qǐng)您稍等，我將為您轉(zhuǎn)接到禮賓部查詢(xún)。

Wait a moment, please.I will put you through to the concierge and they can explain to you..74.總機(jī)，我明天要8點(diǎn)叫醒服務(wù)。

Operator, I want a wake up call/morning call at 8am.75.8點(diǎn)鐘，沒(méi)問(wèn)題，我們明天會(huì)準(zhǔn)時(shí)叫醒您的，晚安。8 o’clock, no problem，sir.We will call you on time.Good night.76.好的，沒(méi)問(wèn)題，先生，但您的朋友已幫您要了9點(diǎn)的叫醒，請(qǐng)問(wèn)您是否要兩個(gè)叫醒服務(wù)呢？

All right, no problem, sir.But your friend has already called me to wake you up at 9am.do you want to have different times ? 77.很抱歉打擾您，這里是總機(jī)，我想跟您確認(rèn)一下您的叫醒時(shí)間是7點(diǎn)鐘嗎？

This is the operator speaking.I’m sorry to disturb you.I want to confirm your wake up call.At 7 o’clock, is this correct? 78.早上好，先生，您需要的叫醒服務(wù)時(shí)間到了，祝您居住愉快。Good morning, Sir, It’s time for your wake-up call, have a nice day.79.早上好，先生，您的7點(diǎn)鐘叫醒時(shí)間到了，但現(xiàn)在已經(jīng)是7點(diǎn)30分了，因?yàn)閯偛拍碾娫?huà)一直在占線(xiàn)。

Good morning, Sir, It’s time for your morning wake up call at 7 o’clock, but it’s 7:30 now, because your phone was busy just now.80.我現(xiàn)在要午睡，請(qǐng)您幫我設(shè)一個(gè)請(qǐng)勿打擾。I am sleeping, Please make a DND for me.81.沒(méi)問(wèn)題，先生。能告訴我您不想被打擾的時(shí)間是哪個(gè)時(shí)間段，如果有緊急或國(guó)際長(zhǎng)途電話(huà)又該如何通知您？

No problem, sir.Could you tell me what period you don’t Want to be disturbed.And how about urgent or IDD calls? 82.請(qǐng)問(wèn)早餐什么時(shí)候開(kāi)始，到幾點(diǎn)結(jié)束？ Could you tell me the opening times for breakfast? 83.平時(shí)早上6點(diǎn)鐘到10點(diǎn)30，周末到11點(diǎn)結(jié)束。

From 6:00am to 10:30am on weekdays, and till 11:00am on weekend.84.謝謝您的來(lái)電。Thank you for your calling.85.請(qǐng)稍等。

Wait a moment, please.86.你能告訴我你們酒店的地址嗎？ Could you tell me your hotel’s address?

第三篇：前臺(tái)接待文員日常工作細(xì)則

辦公室文員日常工作細(xì)則

一、工作時(shí)間（周一至周五）

上午：08:00-12:00下午：14:30-17:30

二、會(huì)客室及前臺(tái)衛(wèi)生清潔工作

時(shí)刻保持干凈整齊的衛(wèi)生環(huán)境。尤其注意會(huì)議桌面是否干凈，椅子是否擺放到位，地面是否無(wú)明顯碎屑。

三、報(bào)刊架

將當(dāng)天的報(bào)紙依次夾好掛于架上，并將七天前的報(bào)紙放于底座上待處理。

四、飲水

送水公司：**天然泉水送水電話(huà)：8888888送水編號(hào)：

送水上門(mén)，交送水員水票，登記水簿后即可。

五、接待客戶(hù)

“您好” —（“請(qǐng)問(wèn)找誰(shuí)”）--（問(wèn)明）--將客人迎到會(huì)客室入座 — 撥分機(jī)號(hào)通知指明的公司員工會(huì)客—端茶送水。

六、電話(huà)接聽(tīng)（注意禮貌用語(yǔ)）

1.電話(huà)響二聲后 — 提機(jī)接聽(tīng)“您好，****”--（“請(qǐng)問(wèn)找誰(shuí)”）--（問(wèn)明）“請(qǐng)稍等”--撥分機(jī)號(hào) — 聽(tīng)到第三方提機(jī)應(yīng)答后掛機(jī)。

2.電話(huà)響二聲后 — 提機(jī)接聽(tīng)“您好，****”--（“請(qǐng)問(wèn)找誰(shuí)”）--（問(wèn)明要找的員工不在）“對(duì)不起，他已經(jīng)出去辦事了” — “請(qǐng)問(wèn)有什么可以轉(zhuǎn)告的嗎？”—（若有）提筆記錄—“再見(jiàn)”--掛機(jī) — 見(jiàn)面時(shí)通知該員工。

七、收發(fā)傳真

1.發(fā)傳真：將傳真機(jī)提起聽(tīng)對(duì)方傳真提示音后，按本傳真機(jī)“傳真/復(fù)印”綠色鍵，同時(shí)掛機(jī)。

2.收傳真：提機(jī)接聽(tīng)按“*”+“803” – 提傳真機(jī)話(huà)筒，按“傳真/復(fù)印”綠色鍵，掛機(jī)。

八、辦公室內(nèi)花草樹(shù)木的淋灑

九、節(jié)約資源

1.自帶飲水杯

2.節(jié)約用紙

3.盡量不用辦公電話(huà)接聽(tīng)、撥打私人電話(huà)

第四篇：展會(huì)接待英語(yǔ)口語(yǔ)[范文]

展會(huì)接待英語(yǔ)口語(yǔ).txt大人物的悲哀在于他們需要不停地做出選擇；而小人物的悲哀在于他們從來(lái)沒(méi)有選擇的機(jī)會(huì)。男人因滄桑而成熟，女人因成熟而滄桑。男人有了煙，有了酒，也就有了故事；女人有了錢(qián)，有了資色，也就有了悲劇。1 I've come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們?cè)诒本┑亩毫粲淇臁? You're going out of your way for us, I believe.我相信這是對(duì)我們的特殊照顧了。3 It's just the matter of the schedule,that is,if it is convenient for you right now.如果你們感到方便的話(huà)，我想現(xiàn)在討論一下日程安排的問(wèn)題。4 I think we can draw up a tentative plan now.我認(rèn)為現(xiàn)在可以先草擬一具臨時(shí)方案。5 If he wants to make any changes,minor alternations can be made then.如果他有什么意見(jiàn)的話(huà)，我們還可以對(duì)計(jì)劃稍加修改。6 Is there any way of ensuring we'll have enough time for our talks?我們是否能保證有充足的時(shí)間來(lái)談判？7 So our evenings will be quite full then?那么我們的活動(dòng)在晚上也安排滿(mǎn)了嗎？8 We'll leave some evenings free,that is,if it is all right with you.如果你們?cè)敢獾脑?huà)，我們想留幾個(gè)晚上供你們自由支配。9 We'd have to compare notes on what we've discussed during the day.我們想用點(diǎn)時(shí)間來(lái)研究討論一下白天談判的情況。10 That'll put us both in the picture.這樣雙方都能了解全面的情況。11 Then we'd have some ideas of what you'll be needing.那么我們就會(huì)心中有點(diǎn)兒數(shù)，知道你們需要什么了。12 I can't say for certain off-hand.我還不能馬上說(shuō)定。13 Better have something we can get our hands on rather than just spend all our time talking.有些實(shí)際材料拿到手總比坐著閑聊強(qiáng)。14 It'll be easier for us to get down to facts then.這樣就容易進(jìn)行實(shí)質(zhì)性的談判了。15 But wouldn't you like to spend an extra day or two here?你們不愿意在北京多待一天嗎？16 I'm afraid that won't be possible,much as we'd like to.盡管我們很想這樣做，但恐怕不行了。17 We've got to report back to the head office.我們還要回去向總部匯報(bào)情況呢。18 Thank you for you cooperation.謝謝你們的合作。19 We've arranged our schedule without any trouble.我們已經(jīng)很順利地把活動(dòng)日程安排好了。20 Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?這是我們?yōu)槟愫湍愕呐笥褦M定的活動(dòng)日程安排。請(qǐng)過(guò)目一下，好嗎？21 If you have any questions on the details，feel free to ask.如果對(duì)某些細(xì)節(jié)有意見(jiàn)的話(huà)，請(qǐng)?zhí)岢鰜?lái)。22 I can see you have put a lot of time into it.我相信你在制定這個(gè)計(jì)劃上一定花了不少精力吧。23 We really wish you'll have a pleasant stay here.我們真誠(chéng)地希望你們?cè)谶@里過(guò)得愉快。24 I wonder if it is possible to arrange shopping for us.我想能否在我們?cè)L問(wèn)結(jié)束時(shí)為我們安排一點(diǎn)時(shí)間購(gòu)物。25 Welcome to our factory.歡迎到我們工廠(chǎng)來(lái)。26 I've been looking forward to visiting your factory.我一直都盼望著參觀(guān)貴廠(chǎng)。27 You'll know our products better after this visit.參觀(guān)后您會(huì)對(duì)我們的產(chǎn)品有更深的了解。28 Maybe we could start with the Designing Department.也許我們可以先參觀(guān)一下設(shè)計(jì)部門(mén)。29 Then we could look at the production line.然后我們?cè)偃タ纯瓷a(chǎn)線(xiàn)。30 These drawings on the wall are process sheets.墻上的圖表是工藝流程表。`

第五篇：接待外賓-實(shí)用英語(yǔ)口語(yǔ)

外賓接待實(shí)用英語(yǔ)

外賓接待實(shí)用英語(yǔ)

久仰！I've heard so much about you.好久不見(jiàn)了！Long time no see.辛苦了！You've had a long day.You've had a long flight.尊敬的朋友們！Distinguished/Honorable/Respected friends 閣下(多用于稱(chēng)呼大使)Your Excellency 我代表北京市政府歡迎各位朋友訪(fǎng)問(wèn)北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.對(duì)您的大力協(xié)助，我謹(jǐn)代表北京市政府表示衷心的感謝。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京過(guò)得怎么樣？ How are you making out in Beijing? 我一定向他轉(zhuǎn)達(dá)您的問(wèn)候和邀請(qǐng)。I'll surely remember you and your invitation to him.歡迎美商來(lái)北京投資。American businessmen are welcome to make investment in Beijing.歡迎多提寶貴意見(jiàn)。Your valuable advice is most welcome.不虛此行!It's a rewarding trip!您的日程很緊,我們的會(huì)見(jiàn)是否就到此為止。As you have a tight schedule, I will not take up more of your time.請(qǐng)代我問(wèn)候王先生。Please remember me to Mr.Wang.感謝光臨！Thank you so much for coming.歡迎再來(lái)！Hope you'll come again.歡迎以后多來(lái)北京！Hope you'll visit Beijing more often.多保重！Take care!祝您一路平安！Have a nice trip!Reception 請(qǐng)隨便！Please yourself at home./Please enjoy yourself.女士們先生們，歡迎各位光臨，演出很快就要開(kāi)始了，請(qǐng)盡快就坐。Ladies and gentlemen, good evening.The concert/show would start soon.Please get yourself seated.Thank you.招待會(huì)現(xiàn)在開(kāi)始。The reception will now begin.全體起立，奏國(guó)歌！All rise please.For the P.R.C.National Anthem!出席今天招待會(huì)的貴賓有… The distinguished guests paarticipating the reception are …

現(xiàn)在請(qǐng)…講話(huà) I have the honour to call upon … 開(kāi)幕式現(xiàn)在結(jié)束。This concludes the opening ceremony.值此節(jié)日之際致以節(jié)日的祝賀！On the occasion of the season, I would like to extend season's greetings.祝您工作順利、事業(yè)成功、身體健康、家庭幸福！Wish you the very best of luck in your job, every successin your future endeavours, good health and a happy family!議程項(xiàng)目 Items on the agenda 主題 Theme 議題 Topic for discussion 雙方商定的議程 Schedule mutually agreed upon 開(kāi)幕會(huì)議 Opening session 全體會(huì)議 Plenary session 開(kāi)場(chǎng)白 Introduction 情況介紹 Presentation 小組討論 Panel discussion 同有關(guān)單位磋商 Hold consultations with the organizations concerned 現(xiàn)在開(kāi)會(huì)。I declare the meeting open.請(qǐng)…發(fā)言。I invite the representative of …To take the floor.下面我給各位簡(jiǎn)要介紹一下北京的經(jīng)濟(jì)情況 Now I would like to give you a brief overview of Beijing's economy.我的介紹完了，謝謝！That's all for my presentation.thank you.我先說(shuō)這么多。So much for my remarks for now.我要說(shuō)的就是這些。That's all for what I want to say.您看是先談原則問(wèn)題呢，還是先談具體問(wèn)題？ I wonder if you would like to start with matters of principle or specific issues? 讓我先談一個(gè)問(wèn)題。If you agree(With your permission), let me start with one issue 在談那個(gè)問(wèn)題之前我想對(duì)您剛才講的話(huà)談點(diǎn)看法。Before we trun to that issue, I wish to make a few comments/remarks on your presentation.您對(duì)此事怎么看呢？ I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 我提議休會(huì)十分鐘。I propose a ten-minute break.我想接著剛才的問(wèn)題講下去。I will pick up where we left off just now.對(duì)不起，我插一句。Sorry for the interruption but 當(dāng)然可以！By all means.怎么都行！Whatever you say.我沒(méi)有異議。I have no objection.我方對(duì)這個(gè)問(wèn)題有異議。We take exception to this question.我們高興地看到… We note with pleasure that …

這個(gè)日期貴方覺(jué)得合適嗎？ I wonder if this date wuld be suitable for you? 不知你們上午談的怎樣？ I wonder how the meeting went this morning? 我方很希望貴方能盡早給予肯定的答復(fù)。We would greatlyl appreciate it if you could give us your favourable and prompt commitment as soonas possible.糾纏這個(gè)問(wèn)題。Entangle this issue.經(jīng)受了時(shí)間考驗(yàn)的友誼給我留下了很深的印象。The time-tested friendship leave me a deep impression.密切注視 Keep close watch on 促進(jìn)密切合作 Spur/promote intensive cooperation