第一篇：英語投訴信

How to Write Complaint Letters

Format of complaint letter 1.Background

This section describes the situation;e.g.I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2008 at the Fortune Hotel(22-25 January)and found it informative and interesting.Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank.Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.2.Problem---Cause and Effect In the second paragraph you should identify what the issue is and any relevant information that you believe is important.Be sure to include the following information if it's applicable to the situation: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.Be sure to stick with the facts and avoid putting emotions into your letter.Cause: e.g.On 21 March 2008 we placed an order with your firm for 12,000 ultra super longlife batteries.The consignment arrived yesterday but contained only 1,200 batteries.Firstly, I had difficulty in registering to attend the event.You set up an on-line registration facility, but I found the facility totally unworkable.You sent us an invoice for $10,532, but did not deduct our usual 10% discount.We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.Effect: e.g.This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers.This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.3.Solution

The next paragraph should state what you would like done to resolve the situation.If you received poor service, you could request an apology or a coupon.If a product malfunctioned, you could request that you could exchange the product for a new one or request a refund.e.g.I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do

not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479 I enclose a copy of the book with the errors highlighted.Please re-print the book and send it to us by next Friday.4.Warning(Optional)

e.g.Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Monday, 7 April 2008, you will incur a 10% late payment fee.5.Closing I look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly.Be sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letter.Sample letters Sample 1 Complaint about none delivery

Dear Mr.Petri:

We haven’t got the personal computers we ordered on June 3.On June 3, we placed an order for ten sets of personal computers.When we discussed the matter on delivery, you promised that it would be made before June 20.However, it is 10 days past the deadline, and your goods still have not reached us.We need these PCs urgently to improve the efficiency of our work;therefore, your failure to deliver them has put us into trouble.We appreciate your seeing the matter seriously and arranging for the delivery within 5 days.I’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for compensation.Sincerely yours, Li Ming(Sample 1 開頭告訴對方為何寫此信，然后說明事情的來由，即訂購了10臺個人電腦卻遲遲不見到貨?，F(xiàn)在又等了10天，還不見動靜。指出廠家違反了之前的承諾，同時說明這些產(chǎn)品對自己公司的重要性以及不到貨帶來的麻煩。說明事態(tài)的嚴重性之后，提出了解決辦法---再給5天的寬限期以示友好。最后提出了在7月5日之前不交貨，就要取消訂單并要求賠償。這封信思路清晰，組織合理，措辭得當，易于讓人接受。)

Sample 2 Complaint about poor packing

Dear Sirs: Have you taken care in checking your packing before you send us the goods? What a terrible state they are in now!Why are so many goods nude and broken? According to our contract, you are responsible for sound packing, but now you have been failed in fulfilling your duty!Why is that?

We have never seen a supplier whose packing is so poor!It is obviously that we cannot accept them.Replace them or refund the payment.If you cannot give us a reasonable explanation and fail to deal with it ,we will consider turning the whole matter into the court!Sincerely yours, Li Ming(Sample 2開頭用問句發(fā)了一頓牢騷，但并未指明貨物是哪批，會讓人摸不著頭腦。緊接著措辭嚴厲地指出賣方違反了包裝義務，指責這樣的供應商是前所未見的。然后要求換貨或者退還貨款，最后還威脅說不處理好此事就在法庭上見，這讓人覺得不舒服。從整篇文章看，寫信人是在極其生氣的情況下寫這封信的，因此沒有經(jīng)過慎重考慮。而且還沒有考慮到，讀者不一定是直接責任人，包裝不好不一定就是在裝船前發(fā)生的，還可能是運輸過程中發(fā)生的。作為商務信函，要考慮保持良好的合作關系，因此下筆之前要仔細斟酌。而且文中有語法錯誤，第一段第一句中的send應該是過去式sent；第三段第二句obviously應該是形容詞obvious。

要點:1)反映問題 2)提出解決方案 3)提出盡快解決問題的希望并對此表示感謝.Practice 1.You bought a mobile phone from a department store, but found it broken three days later.When you returned it to the store, the assistant refused to replace or repair it.Write a letter to the customer service manager.1)telling about the bad service you received 2)asking for a replacement of your mobile phone Dear Sir or Madam, On October 10 this year, I purchased a red mobile phone, Mora 1080, in one of your chain shops name East Division.I regret to tell you that only three days after the purchase, I found the phone couldn’t work normally.It shut itself down automatically several times a day.I returned it to the store to exchange for a new one, as I had a 3 year extended warranty for it.However, the assistant from whom I had bought this machine refused to replace it and even told me to repair it myself.Would you please let me know when your store would replace if for me or how you would like to deal with this? I appreciate you if you can telephone me at 32165426.Yours sincerely

Li Ming

第二篇：英語投訴信

投訴信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

投訴信范文：

Dear Mr.Smith,I am LiHua, a student from China.I am writing to express my dissatisfaction with your service.To begin with, the temperature of the air conditioner in the room is rather too low, which makes the guests catch a cold easily.Moreover, I had trouble falling asleep last night because there was a loud noise in the passage at mid-night.Besides, the guests can not get access to the internet in their rooms.I appreciate it very much if you could improve these matters, and I would like to have this matter settled by tomorrow afternoon.Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,LiHua

第三篇：英語投訴信

英語投訴信范文之一

［directions］: suppose that you ordered a refrigerator but later found a worrying problem.write a letter of complaint to describe the matter and require settlement, do not sign your own name at the end of your letter, using “l(fā)i ming” instead.dear sir,i am happy that the refrigerator we ordered last week has arrived on time.but it is a great pity that we find there is something wrong with the refrigeration facilities.after we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.when we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.this problem has affected our normal life.would you please let me know whether or not you can send a repairman as soon as possible? i hope that my problem will get your kind consideration.yours faithfully,li ming

［文章點評］

這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨后簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

英語投訴信范文之二

dear sir:

with reference to our order no.w98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 20 sets as soon as possible.meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.yours sincerely，li ming

英語投訴信范文之三

dear mr.chang:

on september 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.we ask you to conduct investigation at your end and reply to us.sincerely yours，li ming

第四篇：英語投訴信

在外企都會采用英文的書信來往，那么該怎么寫投訴信呢?一起來看看吧。

Directions:

You live in a room in college which you share with another student.You find it very difficult to work there because your roommate always has friends visiting and has parties in the room.

Write a letter to the Accommodation Officer at the college and ask for a new room next term.You would prefer a single room.Explain your reasons.

Dear Sir or Madam,

xiexiebang.com范文網(wǎng)(FANWEN.CHAZIDIAN.COM)

I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation.I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate's inconsiderate behavior.For one thing, his friends are constantly visiting him;for another, he regularly holds noisy parties.

To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned.I am sure you will agree that the only solution for me is to move into a room of my own.Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Li Ming

第五篇：英語投訴信寫作

(一)投訴信 A letter of complaint

關鍵詞：委婉性 重要性 緊迫性

注意點：1.開門見山（寫信目的）2.委婉又據(jù)理力爭（詞句要有力量）3.條理清晰

寫作思路:1.簡單介紹自己，同時道出要抱和失望的總領句

2.羅列具體存在的問題 ① ② ③ 體現(xiàn)重要性

3.問題的緊迫性及表達自己希望解決問題的要求或方式

投訴信結構公式

右上角：日期

左上角：稱呼

正文：

第一段：表明自己的身份，說明寫信目的，因何事投訴何人或機構。

第二段：具體闡述投訴的內(nèi)容和投訴的理由。

第三段：提出解決建議并期望盡快解決，表示感謝。

右下角：署名

投訴信模板

Dear

，I am

.Here I am writing to you to call your attention to some problems about ______.For one thing，.For another，.Besides，.(強調(diào)重要性或委婉的恭維).So it is urgent to take measures to

.Here I do demand

.I am looking forward to

.Thank you very much.Yours sincerely

Signature

升級版

Dear_______，I am ______(自我介紹).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(總體介紹).In the first place,_______(抱怨的第一個方面).In addition, ___________(抱怨的第二個方面).Under these circumstances, I find it ________(感覺)_______(抱怨的方面給你帶來的后果).I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設定解決事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming

? Task one: ? 假如你是李雷，請你就本校食堂（canteen）的狀況，給校長(principal)寫一封抱怨信, 內(nèi)容要求如下： ? 飯菜貴質(zhì)量差 ? 服務不好

環(huán)境嘈雜擁擠 Dear Mr.Principal，I am Li Lei from Class 10 Grade 3.Here I am writing to express my disappointment with the canteen problems on campus.First, the dishes at our canteen are rather expensive with by no means good quality and taste.Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students.What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.I look forward to hearing from you with a satisfactory answer.Thank you very much.Sincerely

Li Lei

用升級版模式寫

學校受污染

【內(nèi)容提示】

假如你是市一中的學生，名叫王紅。你要向本市一家報刊編輯（editor）寫封信，反映你校受污染的問題，呼吁有關部門采取措施，保護環(huán)境，防止污染。請你用下面的素材寫100詞左右的一封信。

你校位于山腳下，一條小河從旁邊流過，院內(nèi)樹木四季常青，鮮花爭艷，景色美似花園。但兩年前，附近建起一家化工廠，排出大量污水、廢氣，造成校園污染，嚴重影響了師生健康。請有關部門出面解決這一問題。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

【寫法指要】

投訴信（letters of complaint）通常是寫給廠家、商店、消費者協(xié)會、報界或廠家、商店的上級主管部門，揭發(fā)產(chǎn)品質(zhì)量的低劣、服務態(tài)度的糟糕，抱怨不應出現(xiàn)的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態(tài)度要冷靜，做到有禮貌，不能惡言傷人。

這封信的作者用的是對比法，先寫學校的地理位置和原先學校的優(yōu)美環(huán)境，后寫化工廠建起后對學校造成的污染，最后提請報界呼吁保護環(huán)境的問題。寫得有理有據(jù)，令人信服。