第一篇：客戶服務(wù)代表英文介紹

客戶服務(wù)代表英文介紹

Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.Exceptional communication/interpersonal and organizational skills.EXpERIENCE

1989-present OXbrIDGE,INC.Interface with merchandising personnel,at all levels,and provide technical information on company products and services.Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.Coordinate delivery schedules and monitor delivery personnel.Organize promotional demonstration activities for home and Hew York marketing office.Respond to and resolve customer complaints.Manage office operations and produce correspondence.Control stock and conduct purchasing procedures.Assist sales department in establishing client base/sales territories.EDUCATION

1993-present pROpHET JUNIOR COLLEGE

Associate Degree program

Computer Operations program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.想了解更多自我介紹相關(guān)文章.請繼續(xù)閱讀自我介紹網(wǎng)

第二篇：客戶服務(wù)代表介紹

客戶服務(wù)代表介紹

客戶服務(wù)類職業(yè)正悄然崛起，隨著越來越多的企業(yè)把注意力從單純的市場營銷轉(zhuǎn)向客戶服務(wù)，以

及一些跨國公司在把客戶服務(wù)中心遷至中國內(nèi)地，市場對客戶服務(wù)代表、客戶經(jīng)理、客戶關(guān)系協(xié)調(diào)人

員、客戶專員、電話營銷員、熱線電話接聽員、技術(shù)支持助理等客戶服務(wù)人才的需求不斷看漲，具備

專業(yè)素養(yǎng)的專業(yè)人員更是倍受青睞?？蛻舴?wù)人才在我國各大城市已經(jīng)成為緊缺、熱門和高薪人才，因此，參加客戶服務(wù)職業(yè)培訓(xùn)，獲得資格證書，無疑將大大拓寬職業(yè)發(fā)展空間，成為進入客服行業(yè)的敲門磚！

一、考試層次

根據(jù)客戶服務(wù)從業(yè)人員的不同情況及市場的不同需求，分別設(shè)置了五個層次：

（一）客戶服務(wù)代表

（二）高級客戶服務(wù)代表

（三）助理客戶服務(wù)經(jīng)理

（四）客戶服務(wù)經(jīng)理

（五）高級客戶服務(wù)經(jīng)理

二、報考條件

（一）客戶服務(wù)代表（具備以下條件之一）：

1、具有中專、高中及以上學(xué)歷；

2、從事相關(guān)工作2年以上。

（二）高級客戶服務(wù)代表（具備以下條件之一）：

1、具有大專及以上學(xué)歷；

2、獲得客戶服務(wù)代表證書后從事相關(guān)工作2年以上；

3、從事相關(guān)工作4年以上。

（三）助理客戶服務(wù)經(jīng)理（具備以下條件之一）：

1、具有本科及以上學(xué)歷；

2、獲得高級客戶服務(wù)代表證書后從事相關(guān)工作2年以上；

3、獲得客戶服務(wù)代表證書后從事相關(guān)工作4年以上。

（四）客戶服務(wù)經(jīng)理（具備以下條件之一）：

1、具有本科及以上學(xué)歷并從事相關(guān)工作2年以上；

2、獲得助理客戶服務(wù)經(jīng)理證書后從事相關(guān)工作1年以上；

3、獲得高級客戶服務(wù)代表證書后從事相關(guān)工作3年以上；

4、獲得客戶服務(wù)代表證書后從事相關(guān)工作5年以上。

（五）高級客戶服務(wù)經(jīng)理（具備以下條件之一）：

1、相關(guān)專業(yè)研究生學(xué)歷并從事相關(guān)工作2年以上；

2、具有本科及以上學(xué)歷并從事相關(guān)工作5年以上；

3、獲得助理客戶服務(wù)經(jīng)理證書后從事相關(guān)工作2年以上；

4、獲得高級客戶服務(wù)代表證書后從事相關(guān)工作4年以上；

5、獲得客戶服務(wù)代表證書后從事相關(guān)工作6年以上。

三、報考對象

客戶服務(wù)及相關(guān)專業(yè)（包括但不限于酒店管理、國際貿(mào)易、空乘文秘、人力資源管理、物流管理、信息管理等專業(yè)）的學(xué)生；電信、航空、銀行等行業(yè)的客服管理人員及重視客戶資源的社

會各界人士。在校本科生可連跳2級直接申報客服代表（經(jīng)理助理）

四、資格認證

考核通過后將由中國商業(yè)聯(lián)合會頒發(fā)相應(yīng)等級的資格證書，網(wǎng)上注冊，全國通用。

第三篇：客戶服務(wù)代表英文自薦信

Sandy Lin 15/F,TOWER2 ,brIGHT CHINA,BUILDING1,BEIJING.SUMMARY OF QUALIFICATIONS

Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.Exceptional communication/interpersonal and organizational skills.EXpERIENCE

1989-present OXbrIDGE,INC.Interface with merchandising personnel,at all levels,and provide technical information on company products and services.Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.Coordinate delivery schedules and monitor delivery personnel.Organize promotional demonstration activities for home and Hew York marketing office.Respond to and resolve customer complaints.Manage office operations and produce correspondence.Control stock and conduct purchasing procedures.Assist sales department in establishing client base/sales territories.EDUCATION

1993-present pROpHET JUNIOR COLLEGE

Associate Degree program

Computer Operations program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.Notice

Background summary accentuates candidate's acquired professional skills and impressive track record.Listing relevant courses adds weight to candidate's educational credentials.

第四篇：客戶服務(wù)代表英文自薦信（最終版）

SUMMARY OF QUALIFICATIONS

Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.Exceptional communication/interpersonal and organizational skills.EXpERIENCE

1989-present OXbrIDGE,INC.Interface with merchandising personnel,at all levels,and provide technical information on company products and services.Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.Coordinate delivery schedules and monitor delivery personnel.Organize promotional demonstration activities for home and Hew York marketing office.Respond to and resolve customer complaints.Manage office operations and produce correspondence.Control stock and conduct purchasing procedures.Assist sales department in establishing client base/sales territories.EDUCATION

1993-present pROpHET JUNIOR COLLEGE

Associate Degree program

Computer Operations program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.Notice

Background summary accentuates candidate's acquired professional skills and impressive track record.Listing relevant courses adds weight to candidate's educational credentials.

第五篇：客戶服務(wù)代表英文的自我介紹

My name is xiexiebang.com.Wanjun is my given name.Wan means sweet and Jun means person, so my name means a sweet-tempered girl.I actually am!But you can call me June, for your convenience, j-u-n-e, it's similar to my Chinese name Jun.I am from Enping, a small city in the southwest of Guangdong province, near HongKong and Macao.Maybe you have never been there before, it's well known for the hot springs there.My hometown is Wuhan, so I speak Hubei dialect in addition to Mandarin and some Cantonese.I graduated from Guangzhou University two years ago.I had great performance in university, two scholarships, two awards of Excellent Student Cadre, and one impressive award of Full Attendance, which means I never missed a single class that semester!

My first job was receptionist and secretary in an electronic company, but I left in less than a year simply because I had little work to do there.At that time I could finish a day's work in several hours.I couldn't bear the boredom of having nothing to do, so I quit.My current job is a very busy one.I work at Leshi pharmaceutical Company.Leshi, as you can see on my resume, specializes in the wholesale of Chinese medicine, the annual sales are about 50 million RMB.I am one of the eight customer service representatives.I provide services to about fifty customers, inputting orders, pushing payments, handling complaints and so on.Last year I ranked number two of the eight representatives in the annual Satisfaction Survey.Sales reps gave me 4.5 and customers gave me 4.2 out of the full score of 5 for the services I provided.I'm interested in Ciba for two reasons.The first reason is that I look forward to joining a big international company.The second reason is that I feel I meet your requirements.Although I've never worked in fine chemistry companies, the two-year experience in a pharmaceutical company has made me a qualified customer service representative who can meet the high standards.I believe you know that the pharmaceutical business usually has very strict requirements and high standards.In addition, I am sure I can learn how to use Oracle ERp in a short time, as I am very familiar with Hejia ERp, which is quite similar, and I use the English version at my present job.That's about all.