第一篇：展會接待英語

展會接待英語

問候類：

1.Nice to meet you./May I help you? /Anything I can do for you? 2.How do you do? /How are you?

3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you'll have a pleasant stay here.介紹類：

1.Let me introduce myself./Hello,/Nice to meet you.My name is Alan, salesman in Luoyang Kediyisi Resin Limited Cooperation.2.I would like to introduce Mr jiang , the sales department manager of our company.3.Let me introduce you to our sales department manager.4.Here is our company card./ May I give you my business card? 5.May I have your business card? / Could you give me your business card? 11.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

12.I’ am sorry.I have forgotten how to pronounce your name.確認話意：

1.Can you say that again? 2.Can you repeat it again? 3.Could you write that down？

4.Could you speak a little more slowly,please? 5.Excuse me for interrupting you.6.Excuse me,I'll be right back.閑聊類：

1.Is this your first time to China?

2.Do you travel to China on business often? 3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about…? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.產(chǎn)品交談：

1.what about having a look at samples firstly? 2.How do you feel like the quality of our products? 3.What about placing a trail order? 4.Which item are you interested in? 5.You can rest assured.6.We are always improving our design and patterns to confirm to the world market.7.This is products is pretty popular in....right now.8.We make the products at competitive pricing to offer you not only fine goods, but also first-class service./Fine quality as well as low price will help push the sales of our products.公司簡介

Luoyang Kediyisi Resin Ltd Cooperation is located in the beautiful peony city of Luoyang, which is specialized in the production and sales of fine chemical products.since 1995, our company is committed to the development and production of nail products, and has developed acrylic powder and UV gel the two series of products, our company has a strong R and D strength

第二篇：展會英語接待常用英語(一)

展會英語接待常用英語(一)

篇一：展會常用英語口語50句

展會常用英語口語50句

I've come to make sure that your stay in Beijing is apleasant one.我特地為你們安排使你們在北京的逗留愉快。You're going out of your way for us, I believe.我相信這是對我們的特殊照顧了。

It's just the matter of the schedule,that is,if it is convenientfor you right now.如果你們感到方便的話，我想現(xiàn)在討論一下日程安排的問題。I think we can draw up a tentative plan now.我認為現(xiàn)在可以先草擬一具臨時方案。

If he wants to make any changes,minor alternations can be madethen.如果他有什么意見的話，我們還可以對計劃稍加修改。

Is there any way of ensuring we'll have enough time for ourtalks.我們是否能保證有充足的時間來談判？So our evenings will be quite full then.那么我們的活動在晚上也安排滿了嗎？

We'll leave some evenings free,that is,if it is all right withyou.如果你們愿意的話，我們想留幾個晚上供你們自由支配。

We'd have to compare notes on what we've discussed during theday.我們想用點時間來研究討論一下白天談判的情況。That'll put us both in the picture.這樣雙方都能了解全面的情況。

Then we'd have some ideas of what you'll beneeding.那么我們就會心中有點兒數(shù)，知道你們需要什么了。I can't say for certain off-hand.我還不能馬上說定。

Better have something we can get our hands on rather than justspend all our time talking.有些實際材料拿到手總比坐著閑聊強。It'll be easier for us to get down to facts then.這樣就容易進行實質(zhì)性的談判了。

But wouldn't you like to spend an extra day or twohere 你們不愿意在北京多待一天嗎？

I'm afraid that won't be possible,much as we'd liketo.盡管我們很想這樣做，但恐怕不行了。

We've got to report back to the head office.我們還要回去向總部匯報情況呢。Thank you for you cooperation.謝謝你們的合作。

We've arranged our schedule without anytrouble.我們已經(jīng)很順利地把活動日程安排好了。

Here is a copy of itinerary we have worked out for you and yourfriends.Would you please have a look atit.這是我們?yōu)槟愫湍愕呐笥褦M定的活動日程安排。請過目一下，好嗎？ 21 If you have any questions on the details.feel free toask.如果對某些細節(jié)有意見的話，請?zhí)岢鰜?。I can see you have put a lot of time intoit.我相信你在制定這個計劃上一定花了不少精力吧。We really wish you'll have a pleasant stayhere.我們真誠地希望你們在這里過得愉快。

I wonder if it is possible to arrange shopping forus.我想能否在我們訪問結(jié)束時為我們安排一點時間購物。Welcome to our factory.歡迎到我們工廠來。

I've been looking forward to visiting your factory.我一直都盼望著參觀貴廠。You'll know our products better after thisvisit.參觀后您會對我們的產(chǎn)品有更深的了解。

Maybe we could start with the DesigningDepartment.也許我們可以先參觀一下設(shè)計部門。

Then we could look at the production line.然后我們再去看看生產(chǎn)線。

These drawings on the wall are process sheets.墻上的圖表是工藝流程表。

They describe how each process goes on to the next.表述著每道工藝間的銜接情況。

We are running on two shifts.我們實行的工作是兩班倒。

Almost every process is computerized.幾乎每一道工藝都是由電腦控制的。

The efficiency is greatly raised,and the intensity of labor isdecreased.工作效率大大地提高了，而勞動強度卻降低了。

All produets have to go through five checks in the wholeprocess.所有產(chǎn)品在整個生產(chǎn)過程中得通過五道質(zhì)量檢查關(guān)。

We believe that the quality is the soul of anenterprise.我們認為質(zhì)量是一個企業(yè)的靈魂。

Therefore,we always put quality as the firstconsideration.因而，我們總是把質(zhì)量放在第一位來考慮。

Quality is even more important than quantity.質(zhì)量比數(shù)量更為重要。

I hope my visit does not cause you too muchtrouble.我希望這次來參觀沒有給你們增添太多的麻煩。

Do we have to wear the helmets.我們得戴上防護帽嗎？

Is the production line fully automatic.生產(chǎn)線是全自動的嗎？ 42 What kind of quality control do you hav.你們用什么辦法來控制質(zhì)量呢？

All products have to pass strict inspection before they goout.所有產(chǎn)品出廠前必須要經(jīng)過嚴格檢查。

What's your general impression,may I ask.不知您對我們廠總的印象如何？

I'm impressed by your approach to business.你們經(jīng)營業(yè)務(wù)的方法給我留下了很深的印象。

The product gives you an edge over your competitors,Iguess.我認為你們的產(chǎn)品可以使你們勝過競爭對手。

No one can match us so far as quality isconcerned.就質(zhì)量而言，沒有任何廠家能和我們相比。

I think we may be able to work together in thefuture.我想也許將來我們可以合作。

We are thinking of expanding into the Chinesemarket.我們想把生意擴大到中國市場.50 The purpose of my coming here is to inquire about possibilitiesof establishing trade relations with yourcompany.我此行的目的正是想探詢與貴公司建立貿(mào)易關(guān)系的可能性。篇二：展會常用英語口語集錦

展會接待常用英語口語集錦

1．What’s the size 多大尺寸？

90X90(Ninety by ninety)九十乘九十。

2．What’s the CMB 體積多大？

0.07M3(zero point zero seven cube meter)0.07立方米。

3．What’s the bestlast price 最低價是多少？

￥2.5(Two point five)] 兩塊五。

4．How many designs 有幾個款式？designs.三個款式。

5．How many colors 有幾種顏色？

colors.Red, yellow and blue.3種顏色，紅、黃、藍。

6．How many pcs one CTN 一箱裝多少件？dozen, 144pcs.12打，144件一箱。

7．When shall we deliver 什么時候交貨？

8．Where shall we deliver 貨送到什么地方？

9．30% deposit.付30%的訂金。

10．Only one sample here.We can’t give you.只有一個樣品，不能給你。

11．Too expensivemuch.太貴了。

12.Any discount 有折扣嗎？

13．Cheaper 可以便宜一點嗎？

14．Show me this!這個拿下來看看。

15．Good quality or ordinary quality 質(zhì)量好的還是普通的？

16．￥180 for a set.180元一套。

17．4pcs a set.一套4個。

18．What’s the minimum quantity 最小起訂量是多少？

19．At least 1 CTN.。

至少一箱件

20．There’s minimum quantity.有最小起訂量。

21．Can they be mixed 可以混裝嗎？

22．Mixed packing.混裝。

23．Just a moment.Let me check.稍等，讓我查一下。

24．Same pricesize.一樣的價格尺寸。

25．I will come again tomorrow.我明天再來。

26．Where are you from? 你是什么地方人？

27．What’s your name? 你叫什么？

28．May I have your card? 名片給一張，可以嗎？

29．Card,please.名片。

30．Stapler,please.訂書機。

31． Calculator,please.計算器。

32．Adhesive tape,please.膠帶。

33．Here’s our catalogue.這是我們的目錄。

34．Here’s my card.這是我的名片。

35．Your card, please.給我你的名片。

36．What’s the material.什么材料做的

The cost of raw material is increasing.原材料價格上漲。

37．Out of stock.沒現(xiàn)貨。

38．Do you have samples 有樣品嗎？

39．Can I buy a sample? 能買一個樣品嗎？

40．We’ll give the money back when you place an order.下單時退錢給你。

41．Good morning afternooneveningnight!早上好！中午好！晚上好！晚安！

42．Nice Glad to meetsee you.很高興遇見見到你。

43．Me too!我也是！

44．Thank you.謝謝！

45．You are welcome!不用謝！

46．Come again next time.下次再來。

47．Good-bye See you.再見。

48．Would you like some water? 要喝水嗎？ 49．You can visit our website.你可以上我們的網(wǎng)站。

50．Please have a seat.請坐。

51．How are you doing 你好！

52．Fine.Thank you.and you 很好！謝謝！你呢？

53．I’m fine ,too.我也很好。

54． Sweet dreams.做個好夢。

55．Have a nice trip.一路順風。

56．Have a nice dayEveningweekend!祝你過得愉快！周末愉快！

57．You can go tovisit our factory.你可以去我們的工廠看看。

58．You’re shrewd.你真精明。

59．Did you sleep well.你睡得好嗎

60．My future is not just a dream.我的未來不是夢

It would help if you could try to speak a little slower.請你盡量放慢說話速度。

Could you please explain the premises of your argument in more detail?你能詳細說明你們的論據(jù)嗎？

It will help me understand the point you are trying to make.這會幫助我了解你們的重點。

We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我們?nèi)绻涣私饽銈儗Ω犊罘绞降囊庖?，便不能進一步檢討。

Actually, my interest was directed more towards what particular markets you foresee for our product.事實上，我關(guān)心的是貴公司對我們產(chǎn)品市場的考量。

We really need more specific information about your technology.我們需要與貴公司技術(shù)相關(guān)更專門的資訊。

Our project must proceed at a reasonably quick tempo.Surely one month is ample time, isn't it? 這個計劃必須盡速進行。一個月的時間應(yīng)該夠了吧？

I will try, but no promises.我會試試看，但是不敢保證。

I could not catch your question.Could you repeat it, please? 我沒聽清楚你們的問題，你能重復(fù)一次嗎？

The following answer is subject to official confirmation.以下的答案必須再經(jīng)過正式確認才有效。

Let me give you an indication.我可以提示一個想法。

Please remember this is not to be taken as final.請記得這不是最后的回答。

Let's imagine a hypothetical case where we disagree.讓我們假設(shè)一個我們不同意的狀況。

Just for argument's sake, suppose we disagree.為了討論各種情形，讓我們假設(shè)我方不同意時的處理方法。

There is no such published information.沒有相關(guān)的出版資料。

Such data is confidential.這樣的資料為機密資料。

I am not sure such data does exist.我不確定是否有這樣的資料存在。

It would depend on what is on the list.這要看列表內(nèi)容。

We need them urgently.我們急需這些資料。

In general, our prices are given on a FOB basis.通常我們的報價都是FOB價

篇三：國際展會常見英文專業(yè)術(shù)語

國際展會常見英文專業(yè)術(shù)語

（一）Affixed merchandise——Exhibitor’s products fastened to display——參展商攜帶的，與參展有關(guān)的輔助用品

Air freight——Materials shipped via airplane——空運貨物

AT-site——More commonly called On-site, Location of event or exhibit ——展會現(xiàn)場

Attnedance——Number of people at show or exhibit——參展人數(shù)

Attendee——One who attends an exposition.May also be referred to as delegate or visitor, but should not be used for “exhibitor”——參觀展會的人（不包括參展商）

Attendee brochure——Direct mail piece sent to current and prospective attendees that promotes the benefits of attending a specific show——分發(fā)給展會觀眾的宣傳資料

國際展會常見英文專業(yè)術(shù)語

（二）Booking——An arrangement with a company for use of facilities, goods or services——預(yù)訂

Booth——One or more standard units of exhibit space.In U.S.A a standard unit is generally known to be a 10’ x 10’ space——展位（在美國一個標準展位是10x10平方英尺）

Booth area——The amount of floor space occupied by an exhibitor——展位面積

Booth number——Number designated by show management for each exhibitor’s space——展位號

Booth personnel——Staff assigned to represent exhibitor in assigned space——展臺工作人員

國際展會常見英文專業(yè)術(shù)語

（三）Co-Locate——To hold two related shows at the same time and in the same place——在同一地點同時舉辦兩個相關(guān)的展會，即“套展”

Consumer show——An exposition that is open to the public.Typically, an admission fee is charged.Also knows as a “public” show——面向公眾開放的展會，一般需要買票進入，即“公共展會”

Contractor——An individual or organization providing services to an exposition and/or its exhibitors.Typically refers to either a general service contractor or specialty contractor——為展覽會組織者、參展商提供服務(wù)的服務(wù)供應(yīng)商

Convention——A broad term that can refer to a large meeting, an exhibition, or a combination of the two——泛指大型會議、展覽

Convention center——A facility where exposition are hold.Commonly referred to as FACILITY or HALL.May be purpose-built or converted;municipally or privately owned——會展中心

國際展會常見英文專業(yè)術(shù)語

（四）Carnet——A customs document permitting the holder to carry or send merchandise temporarily into certain foreign countries(for display, demonstration, or similar purposes)without paying duties or posting bonds——允許展品臨時出口的海關(guān)批準文件

Carrier——Transportation line moving freight(van line, common carrier, rail car, air plane)——指飛機、車、船等運輸工具

Cartage——*fee changed for transport in freight between destinations/*short distance hauling of exhibit properties*-貨物運輸費/*-展品從港口到展館的短距離運輸

Consignee——Shipping freight to a central depot where several loads bound for the same destination are put together before being shipped to that destination——收貨人

Customs——The government authorities designated to collect duties levied by a country on imports and exports.The term also applies to the procedures involved in such collection——海關(guān)

國際展會常見英文專業(yè)術(shù)語

（五）Certificate of inspection——A document certifying that merchandise(such as perishable goods)was in good condition immediately prior to its shipment——發(fā)運前對易變質(zhì)物品等貨物進行全面檢查并證明其完好無損的證明文件

Certificate of origin——A document, required by certain countries for tariff purposes, certifying as to the country of origin of specified goods——原產(chǎn)地證明

Clean bill of lading——A receipt for goods issued by a carrier with an indication that the goods were received in apparent good order and condition, without damages or other irregularities——清潔提單，指運輸公司簽署，表明貨物在收到時外表狀況良好，沒有貨物損壞或包裝不良情況的提單。

Cwt——(Hundred weight)This is the unit of measure used in drayage——英擔（1/20噸，英制為112磅，美制為100磅）

國際展會常見英文專業(yè)術(shù)語

（六）Declared value——Shipper’s stated value of entire shipment in terms of dollars——申報價格

Deferred air-freight——Long haul airfreight that waits for available cargo space(usually 1 to 2 days)at a reduced rate——遞延空運，指貨物等艙位，并在一天到兩天內(nèi)發(fā)運，費用有所折扣 Dock——A place where freight is loaded onto, and taken from, vessels or vehicles——碼頭

Dock receipt——A receipt issued by an ocean carrier to acknowledge receipt of a shipment at the carrier’s dock or warehouse facilities——碼頭收貨單據(jù)，一種由海洋運輸公司出具的，證明貨物已在碼頭倉庫的收據(jù)

Dolly——Any of several kinds of low, lat, wheeled frames fro transporting heavy objects——推車

國際展會常見英文專業(yè)術(shù)語

（七）Demographics——Characteristics that help create a profile of exhibitors and attendees.May include company location, job function, purchase intentions——參展商和觀眾的統(tǒng)計數(shù)據(jù)

Demonstrators——Persons hired to work in a booth demonstration or explaining products——（展位上雇用的）演示和講解員

Display rules & regulations——A set of specifications for exhibit construction endorsed by all mayor exhibit industry associations.Also refers to the individual additional rules which may be adopted by show management——展會規(guī)則

Distributor show——A show produced by a distributor at which exhibitors are the manufactures of products sold by the distributor and attendees are the distributor’s customers——分銷展，它由某一個批發(fā)商舉辦，參展商都為該批發(fā)商的供應(yīng)商，而參觀展會的人一般為批發(fā)商的客戶。

Double-decker——Two-storied exhibit.Also called multiple story exhibit——雙展位

國際展會常見英文專業(yè)術(shù)語

（八）Drawback——A refund of duties paid on imported goods which is provided at the time of their re-exportation——退稅

Drayage——Delivery of exhibit materials from the dock to an assigned exhibit space, removing empty crates, returning crates at the end of show for recrating, and delivering materials back to dock for carrier loading——貨運，專指把展品從碼頭運到展位以及展會結(jié)束后，再把儲藏的空箱運到展臺，并把回運展品再運到碼頭的運輸業(yè)務(wù)

Drayage contractor——Company responsible for handing of materials——貨運服務(wù)商

Drayage form——Form for exhibitor requesting handing of materials——貨運申請表

Duty——A tax imposed on imports by the customs authority of a country——關(guān)稅

國際展會常見英文專業(yè)術(shù)語

（九）Exhibitor-appointed contractor——Any company other than the designated “official” contractor providing a service to an exhibitor——展覽服務(wù)獨家經(jīng)營商

Exhibit——Although the terms “exhibit” and “booth” are often used interchangeably, an “exhibit” is actually all of the display materials and product house in booth——展位或展品。很多場合下，“exhibit” 和 “booth”可互換，意為“展位”，但“exhibit”主要是指展出的物品

Exhibit directory——Program book for attendees listing exhibitors and booth locations——觀眾指南（主要包括參展商名錄及其展位信息）

Exhibit manager——Person in charge of an individual exhibit(as opposed to the show manager, who is charge of the entire exposition)——展品經(jīng)理，主要負責展品（區(qū)別于負責展會全部事物的展覽經(jīng)理）

Exhibition——An event in which products or services are exhibited——展覽會

國際展會常見英文專業(yè)術(shù)語

（十）Exhibitor——Person or firm who displays in exposition——參展商

Exhibitor lounge——An area either on or adjacent to the exhibit floor where exhibitors may relax or meet with customers.Show management sometimes provides special services in this area, such as translators for a show that has international attendees——參展商活動室

Exhibitor manual——Manual containing general show information, labor/ service order forms, rules and regulations and other information pertinent to an exhibitor’s participation in an exposition——參展商手冊

Exhibitor newsletter——A newsletter sent by show management to exhibitors prior to a show.It includes updates on deadlines, show rules and regulations, events, and marketing opportunities offered by show management, plus educational articles to improve exhibitors’ effectiveness——參展商通訊錄

Exhibitor prospectus——Direct mail piece sent to current and prospective exhibitors that promotes benefits of exhibiting of exhibitors that renew.——展覽會組織者發(fā)送給現(xiàn)有參展商及潛在參展商的展覽會介紹材料

國際展會常見英文專業(yè)術(shù)語

（十一）EST.WT——Estimated Weight——估計重量

Easel——A stand or frame for displaying objects.——展示架

Expedited service——Service offered by transportation company to assure prompt delivery.——速遞服務(wù)

FI——Free in, A pricing term indication that the charterer of a vessel is responsible for the cost of loading goods onto the vessel.——展品、貨物裝船費用由租船人負擔的一種價格術(shù)語

FIO——Free in and out.A pricing term indicating that the charterer of a vessel is responsible for the cost of unloading goods from the vessel.——展品、貨物裝船和卸船費用由租船人負擔的價格術(shù)語

FO——Free out.A pricing term indication that the charterer of a vessel is responsible for the cost of loading goods from vessel.——貨物卸船費用由租船人負擔的價格術(shù)語

國際展會常見英文專業(yè)術(shù)語

（十二）Exhibitor retention——Persuading current exhibitors to participate in subsequent events.Exhibitor retention rate is the percentage of exhibitors that renew——挽留參展商繼續(xù)再參加下一屆展覽會

Exposition——A display of products and/or services——博覽會

Exposition manager——Person responsible for all aspects of planning, promoting and producing an exposition, Also knows as show manager and show orgnizer——展覽經(jīng)理，負責一個展覽會從立項、促銷道現(xiàn)場舉辦和各個方面的工作

Facility——A facility where exposition are hold.Commonly referred to as FACILITY or HALL.May be purpose-built or converted;municipally or privately owned——展覽館或展覽設(shè)施

Facility manager——The manager of a convention center or hall——展館或展廳經(jīng)理

國際展會常見英文專業(yè)術(shù)語

（十三）Foul bill of lading——A receipt for goods issued by a carrier with an indication that the goods were damaged when received.——不潔提單，標明貨物在收到貨物時已有損壞

Forklift——Vehicle used to transport heavy exhibit materials short distance, and for loading and unloading materials.——鏟車，主要用于重量大展品裝卸和短距離移動

第三篇：展會接待話術(shù)

展覽會 客戶接待流程及話術(shù)重點

以下為家具展會期間，內(nèi)銷各工作人員在應(yīng)對客戶所使用的統(tǒng)一的語言、流程和話術(shù)重點：

前臺話術(shù)：（注意儀表和笑容）

導(dǎo)臺：

“您好！歡迎光臨

華諾家居，這是我們的品牌宣傳冊，您看看，里面請?！?/p>

非業(yè)務(wù)接待話術(shù)：（注意親和力和微笑）

引導(dǎo)人員：您好，歡迎光臨VIOLINO華諾家居。我是華諾的XXX，這是我的名片，請問先生/您貴姓??？可以交換一下名片嗎?(盡量要到來訪客人的名片)

客戶：我姓X。

引導(dǎo)人員：XXX先生/女士您好，我給您介紹一下華諾吧，意大利品牌，誕生于1991年，現(xiàn)在深圳有15萬平方的生產(chǎn)基地，員工3000多我人，現(xiàn)在全球80多個國家擁有1000多個自品牌展館和銷售網(wǎng)點，X先生/女仕請問您店在哪里開店？

客戶：在XXXX。你們品牌我沒聽過啊？

引導(dǎo)人員：是這樣的，XXX，我們公司一直走國際化路線，我們做功能沙發(fā)已20多年了，我們的品牌是華諾，我們和 夏圖 哪圖起 一樣都是國際品牌，當然了我們在國內(nèi)運作時間不長，剛做一年多，但不論是研發(fā)、工藝 還是沙發(fā)品質(zhì)在業(yè)內(nèi)都是一流的。

客戶：我姓X。

引導(dǎo)人員：XXX先生/女士您好，我們公司是專注做沙發(fā)做了20多年了，你可以坐下來體驗一下，您是從哪里過來的呀？

現(xiàn)在做什么類型的產(chǎn)品？

客戶： XXXX。你們品牌我沒聽過啊？

引導(dǎo)人員：是這樣的，XXX,我們VIOLINO是意大利品牌，我們公司也一直走國際化品牌路線，20多年了，現(xiàn)在深圳有15萬平方米的生產(chǎn)基地，員工3000多人，現(xiàn)在全球80多個國家和地區(qū)擁有1000多個自主品牌展館和銷售網(wǎng)點，在國外，我們的品牌VIOLINO是和夏圖、NATUZZI并駕齊驅(qū)的國際品牌，當然了，我們在國內(nèi)運作品牌時間不長，雖剛做一年多，但不論是研發(fā)、工藝還是沙發(fā)品質(zhì)在業(yè)內(nèi)都是一流的，行業(yè)內(nèi)

也都十分認可我們公司，也得到了政府和各界的支持。(邊介紹時邊演示沙發(fā)的功能及一些款式的特點靚點,能讓客戶進一步了解及認識到我們的品牌及產(chǎn)品)

客戶：你們這些沙發(fā)大概多少錢??？

引導(dǎo)人員：我們的沙發(fā)有真皮的、半皮的、皮配布的，以簡約時尚為主，至于咱們地區(qū)較適合什么類型產(chǎn)品及什么價格的產(chǎn)品，我們負責您那邊的區(qū)域經(jīng)理更熟悉一些，您稍等一下，我請我們XX經(jīng)理來為您解答！

應(yīng)知：這時候如果客戶不出聲，表示愿意等候?？梢哉埧蛻舻叫菹^(qū)坐一下，為客戶倒杯水，然后找到負責這個區(qū)域的區(qū)域經(jīng)理，介紹客戶的基本信息（姓什么，來自哪里，自己對客戶的基本印象）然后將區(qū)域經(jīng)理引導(dǎo)到客戶面前，先介紹區(qū)域經(jīng)理，然后介紹這是來自XXX商場的XXX。然后說：你們先聊，我去招待一下其他的客人。借勢離開招待其他客人。

如果客戶回答：不用了，我就隨便問問。

引導(dǎo)人員：沒事的，我們XX經(jīng)理對XXX市場很了解，讓他幫您分析分析也好啊，您稍等一下；（如果區(qū)域經(jīng)理正在接待其他客人，可以找有空閑的區(qū)域經(jīng)理接待一下，然后告訴所負責的區(qū)域經(jīng)理現(xiàn)在的狀況）

如果客戶回答：真不用了，我是來打醬油的。

引導(dǎo)人員：那好，您先看看，我就在您附近，有事隨時叫我。（應(yīng)避免的差錯：忘記客戶的姓名，忘記客戶開店的城市）

業(yè)務(wù)人員接待話術(shù)：

業(yè)務(wù)人員：握手，XXX，您好，我是負責XX區(qū)域的區(qū)域經(jīng)理XXX，這是我的名片，歡迎您光臨華諾，寒暄一下（可以從中了解經(jīng)銷商是做什么品牌的、在那個商場、有沒有打算換品牌或者多做一個品牌等）。客戶：XXX，你們的沙發(fā)出廠價大概多少？

業(yè)務(wù)人員：我們的沙發(fā)都是歐洲設(shè)計師的原創(chuàng)作品，再根據(jù)國人的人體工程學(xué)和環(huán)境優(yōu)化科學(xué)改良制作的。我們沙發(fā)的價格從4000左右到1萬多不等。以下延伸到客戶涉及到的問題和回答：

客戶：你們現(xiàn)在國內(nèi)都有多少家店？

業(yè)務(wù)人員：我們在國內(nèi)的品牌運作從去年直營店深圳布局開始,對市場前景較看好,公司為了完善導(dǎo)購系統(tǒng)在香密湖、金海馬、歐洲城、布吉紅星都有店，現(xiàn)在國內(nèi)有差不多20家專賣店。公司領(lǐng)導(dǎo)較注重品牌的長期發(fā)展及市場的美譽度.所以前期開店我們很謹慎，要求也很高，公司領(lǐng)導(dǎo)對我們要求的是開一家店火一家店，像我們深圳金海馬專賣店，開業(yè)當天，就賣了8萬多！通過一年的磨合，國內(nèi)品牌運作系統(tǒng)已經(jīng)成熟。

客戶：現(xiàn)在開店有什么支持？

業(yè)務(wù)人員：開店的主要目的是為了賺錢，選好品牌才是最重要的，但華諾也比較人性化，一般的支持我們也是有的，像每平方米200元的裝修補貼啊，(如何返還參照支持政策)50%的廣告支持啊等等。店開了重要的是把商品賣出去，所以我們強調(diào)在導(dǎo)購的甄選、培訓(xùn)以及銷售實操上會投入更多的時間和精力，保障華諾專賣店的單店盈利能力。還有公司會在品牌的推廣上加大力度做宣傳，首先從互聯(lián)網(wǎng)絡(luò)入手，做行業(yè)的網(wǎng)絡(luò)第一品牌，然后向大眾媒體過度。

客戶：你們公司是怎么定位的？

業(yè)務(wù)人員：您看到我們的展廳和產(chǎn)品，基本上也能了解一大半了，像目前市場定為細分為三個層次：

1、奢侈型的高端人群所占市場份額只有10%，（夏圖、納圖茲、米洛）

2、高檔次的專業(yè)人群所占市場份額的30%

（MD、意迪森，我們?nèi)A諾，無強勢品牌競爭，客戶選擇空間較大）

3、中低檔次的大眾人群占市場份額的60%（顧家、左右、斯帝羅蘭等）。

客戶：像你們這種新品牌商場位置應(yīng)該不是很好拿吧？ 業(yè)務(wù)人員：這個您不用擔心，我們?nèi)A諾品牌與紅星美凱龍已經(jīng)是戰(zhàn)盟，本來去年東莞展紅星打算與包括舒達、曲美和我們?nèi)A諾在內(nèi)的十幾家品牌企業(yè)一起做個聯(lián)合展，但由于時間倉促，就取消了，紅星的車總，趙總這些總部領(lǐng)導(dǎo)都到過我們公司參觀指導(dǎo)，也對我們公司表示認可和給出了很高的評價。我們和居然之家等國內(nèi)高端賣場也都形成戰(zhàn)略合作。至于其他的賣場位置更沒有問題，我們會幫助我們的合作伙伴拿到更好的位置。

客戶：華諾對我們有什么要求

業(yè)務(wù)人員：首先是要認同公司品牌發(fā)展的原則，具備經(jīng)營中高端家居品牌的理念和能力，有合適的位置，相應(yīng)的資金實力，市場資源的整合能力等。

客戶：開一家華諾的專賣店要投入大概多少錢？

業(yè)務(wù)人員：投入成本主要體現(xiàn)在裝修和樣品上，以一個店200平米計算，大概在20-25萬左右。

客戶：裝修每平米大概多少錢？

業(yè)務(wù)人員：這個要看您所在地的城市經(jīng)濟消費水平，像我們深圳店的裝修價格在670元/平米，一般城市的裝修大概在450-550/平米之間。

客戶:飾品大概多少錢?(即將換品牌的會問可不可以不要飾品,我店里有很多)業(yè)務(wù)人員:飾品都是公司標配的叁萬左右,您也知道一個售銷良好的專賣店除了人員外軟裝及氛圍是很重要的,而且風格定位不同所需配飾一定有很大的出入.我們前期投入也不是一個小數(shù)目,我相信您也不會因為這一點飾品而影響店面氛圍及后期銷售.(針對較真的客戶可補充,要保持店面整體形象及氛圍的同時,公司在經(jīng)銷商管理與支持上其實是很人性化的,如果咱們現(xiàn)有可相配的飾品,我們公司專業(yè)的設(shè)計團隊及陳例人員會將此合理的利用上,這個您完全可以放心)

客戶：你們在哪些地方有店？

業(yè)務(wù)人員：我們在深圳、廣州、杭州、太原、石家莊、成都、青島、唐山、瀘州等城市都有店了，北京的北四環(huán)居然及上海的家具村在調(diào)場，調(diào)好就準備進場裝修。

客戶:你們哪里的專賣銷售的好?月產(chǎn)值多少? 目前的話深圳紅星銷售最好，每月差不多在40萬左右。（如繼續(xù)問南方的客戶就說石家莊銷售的也不錯，好的時候差不多30來萬，北方的就說杭州）

客戶:你們的交期多久?可以接受訂制嗎? 交期：接到訂單起15天完成生產(chǎn)，可以出貨。

訂制：我們絕對不會讓喜歡我們沙發(fā)的顧客因家里的尺寸而選擇換款式，所以沙發(fā)的組合性比較強，大小戶型基本都可以搭配到合適的，但是我們可以根據(jù)客戶不同的喜好而對皮及色及配線進行更換。如果真的出現(xiàn)其它訂制公司會收取相應(yīng)的成本費。

客戶：你們產(chǎn)品有哪些賣點？

業(yè)務(wù)人員：第一，運營了23年的國際知名品牌；第二、歐洲原創(chuàng)設(shè)計（款式上的差異）；第三、行業(yè)領(lǐng)先的特殊的工藝處理（表面處理的細節(jié)體現(xiàn)公司的實力和管理）；恒定的產(chǎn)品質(zhì)量等。

客戶：皮是哪里的？用的是什么木材、海綿？

業(yè)務(wù)人員：全部進口，真皮的主要進口國意大利、美國，國內(nèi)唯一一家現(xiàn)有1.5億元的庫存，有160多種皮色可供顧客選擇。每一張皮都有它的獨有的識別碼；木材是新西蘭進口的火炬松，通過“雨林聯(lián)盟”的環(huán)保

認證，經(jīng)過藥水侵泡、熏蒸等工藝；我們在東莞有自主海綿生產(chǎn)工廠和精密的海綿檢測儀器，這些都保障了華諾品質(zhì)的長期穩(wěn)定。

客戶：你們的環(huán)保標準？

業(yè)務(wù)人員：環(huán)保一直是我們的優(yōu)勢，工廠已經(jīng)通過ISO 14000的環(huán)保體系認證，所有材料和配件均采用歐洲標準E1級。去年還獲得家具行業(yè)頒發(fā)的環(huán)保產(chǎn)品金獎！

客戶：這些款式有點普通？

業(yè)務(wù)人員：這些是我們在國內(nèi)比較暢銷的款式或特價款，很多商家最初會有這種感覺，但在實際的銷售中，卻賣得很好。而且我們?nèi)A諾自主研發(fā)積累到現(xiàn)在有3000多個款式，還在不斷的研發(fā)新款，所以在店內(nèi)產(chǎn)品組合和以后的款式更新上都有保障。

客戶：你們是哪里的品牌？

業(yè)務(wù)人員：我們是意大利品牌，生產(chǎn)基地在深圳。

客戶：配套是你們自己做的嗎？

業(yè)務(wù)人員：我們是產(chǎn)、銷、品一體化的沙發(fā)企業(yè)，我們的配套只是自主設(shè)計，找有實力的制造企業(yè)為我們OEM，經(jīng)過一年多的磨合，在整體客廳家居的搭配上已經(jīng)做到高度統(tǒng)一。整套的銷售都很好。

客戶：一個200平方的店大概擺多少套沙發(fā)？

業(yè)務(wù)人員：9-11套左右，我們求精不求多，同時也要避免商業(yè)面積的浪費。

客戶：像你們有哪些競爭品牌??？

業(yè)務(wù)人員：這個問題問的很好，如果從真皮沙發(fā)的產(chǎn)品入手，那競爭品牌比比皆是，如果從差異化競爭看，我們可以說沒有競爭對手，其

一、所有產(chǎn)品全部歐洲原創(chuàng)設(shè)計；其

二、獨特而大膽的配色，是行業(yè)內(nèi)的中小企業(yè)無法模仿的；其

三、精細的工藝體現(xiàn)在每一張沙發(fā)上，您看。。；如果非要在價格上找到競爭對手，那就介于“自然主義”“米洛”和“顧家” “左右”中間，品質(zhì)與“夏圖”“NATUZZI”差不多。但我們比“自然主義”“米洛”有性價比優(yōu)勢，比“顧家”更時尚、個性化且更具備客廳文化的張力；與“左右”相比，在產(chǎn)品的品質(zhì)上超過左右實在是太多了，不在一條平行線上。

客戶：你們有檢測報告和報關(guān)單嗎？開店的資質(zhì)證明嗎？

業(yè)務(wù)人員：您放心，這些我們都是有的，您與我們簽訂合作意向書繳納合同定金或簽訂正式合同后，我們會將我們的八項資質(zhì)證明快遞過去您那邊的！

客戶：可以多給點支持嗎（比如裝修、樣板折扣等）？

業(yè)務(wù)人員：公司統(tǒng)一實行加盟經(jīng)營政策，最初打算要收加盟費的，考慮到目前的國內(nèi)家具界行情，決定暫時不收加盟費，還給予裝修補助，支持力度已經(jīng)很大了，明年可能要考慮收廣告費或加盟費了，今年簽約的客戶是不收的。

客戶：年返點有多少？

業(yè)務(wù)人員：參照展會支持政策。

客戶：意向金會退嗎？ 業(yè)務(wù)人員：簽訂意向書及正式合同后就需要繳納意向金3萬元到公司制定賬戶上，裝修后首批樣品貨款中全額返還。如果合作不成功，會全額免息退還。

應(yīng)知：我們這里有去公司的豪華大巴，為了更直觀的了解公司的產(chǎn)品和品牌，我和您一起去工廠看看最好了，和我們公司的劉總、蔣總見個面詳細的聊聊。（各區(qū)域經(jīng)理同時建立客戶檔案）

第四篇：展會接待英語口語[范文]

展會接待英語口語.txt大人物的悲哀在于他們需要不停地做出選擇；而小人物的悲哀在于他們從來沒有選擇的機會。男人因滄桑而成熟，女人因成熟而滄桑。男人有了煙，有了酒，也就有了故事；女人有了錢，有了資色，也就有了悲劇。1 I've come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們在北京的逗留愉快。2 You're going out of your way for us, I believe.我相信這是對我們的特殊照顧了。3 It's just the matter of the schedule,that is,if it is convenient for you right now.如果你們感到方便的話，我想現(xiàn)在討論一下日程安排的問題。4 I think we can draw up a tentative plan now.我認為現(xiàn)在可以先草擬一具臨時方案。5 If he wants to make any changes,minor alternations can be made then.如果他有什么意見的話，我們還可以對計劃稍加修改。6 Is there any way of ensuring we'll have enough time for our talks?我們是否能保證有充足的時間來談判？7 So our evenings will be quite full then?那么我們的活動在晚上也安排滿了嗎？8 We'll leave some evenings free,that is,if it is all right with you.如果你們愿意的話，我們想留幾個晚上供你們自由支配。9 We'd have to compare notes on what we've discussed during the day.我們想用點時間來研究討論一下白天談判的情況。10 That'll put us both in the picture.這樣雙方都能了解全面的情況。11 Then we'd have some ideas of what you'll be needing.那么我們就會心中有點兒數(shù)，知道你們需要什么了。12 I can't say for certain off-hand.我還不能馬上說定。13 Better have something we can get our hands on rather than just spend all our time talking.有些實際材料拿到手總比坐著閑聊強。14 It'll be easier for us to get down to facts then.這樣就容易進行實質(zhì)性的談判了。15 But wouldn't you like to spend an extra day or two here?你們不愿意在北京多待一天嗎？16 I'm afraid that won't be possible,much as we'd like to.盡管我們很想這樣做，但恐怕不行了。17 We've got to report back to the head office.我們還要回去向總部匯報情況呢。18 Thank you for you cooperation.謝謝你們的合作。19 We've arranged our schedule without any trouble.我們已經(jīng)很順利地把活動日程安排好了。20 Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?這是我們?yōu)槟愫湍愕呐笥褦M定的活動日程安排。請過目一下，好嗎？21 If you have any questions on the details，feel free to ask.如果對某些細節(jié)有意見的話，請?zhí)岢鰜怼?2 I can see you have put a lot of time into it.我相信你在制定這個計劃上一定花了不少精力吧。23 We really wish you'll have a pleasant stay here.我們真誠地希望你們在這里過得愉快。24 I wonder if it is possible to arrange shopping for us.我想能否在我們訪問結(jié)束時為我們安排一點時間購物。25 Welcome to our factory.歡迎到我們工廠來。26 I've been looking forward to visiting your factory.我一直都盼望著參觀貴廠。27 You'll know our products better after this visit.參觀后您會對我們的產(chǎn)品有更深的了解。28 Maybe we could start with the Designing Department.也許我們可以先參觀一下設(shè)計部門。29 Then we could look at the production line.然后我們再去看看生產(chǎn)線。30 These drawings on the wall are process sheets.墻上的圖表是工藝流程表。`

第五篇：展會接待英語口語解讀

展會接待英語口語 I've come to make sure that your stay in Beijing is a pleasant one.我特地為你們安排使你們在 北京的逗留愉快。You're going out of your way for us, I believe.我相信這是對我們的特殊照顧了。It's just the matter of the schedule,that is,if it is convenient for you right now.如果你們感 到方便的話,我想現(xiàn)在討論一下日程安排的問題。I think we can draw up a tentative plan now.我認為現(xiàn)在可以先草擬一具臨時方案。If he wants to make any changes,minor alternations can be made then.如果他有什么意見 的話,我們還可以對計劃稍加修改。Is there any way of ensuring we'll have enough time for our talks?我們是否能保證有充足 的時間來談判? 7 So our evenings will be quite full then?那么我們的活動在晚上也安排滿了嗎? 8 We'll leave some evenings free,that is,if it is all right with you.如果你們愿意的話, 我們想 留幾個晚上供你們自由支配。We'd have to compare notes on what we've discussed during the day.我們想用點時間來研 究討論一下白天談判的情況。That'll put us both in the picture.這樣雙方都能了解全面的情況。Then we'd have some ideas of what you'll be needing.那么我們就會心中有點兒數(shù), 知道 你們需要什么了。I can't say for certain off-hand.我還不能馬上說定。Better have something we can get our hands on rather than just spend all our time talking.有些實際材料拿到手總比坐著閑聊強。It'll be easier for us to get down to facts then.這樣就容易進行實質(zhì)性的談判了。But wouldn't you like to spend an extra day or two here? 你們不愿意在北京多待一天 嗎? 16 I'm afraid that won't be possible,much as we'd like to.盡管我們很想這樣做, 但恐怕不行 了。We've got to report back to the head office.我們還要回去向總部匯報情況呢。18 Thank you for you cooperation.謝謝你們的合作。We've arranged our schedule without any trouble.我們已經(jīng)很順利地把活動日程安排好 了。Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?這是我們?yōu)槟愫湍愕呐笥褦M定的活動日程安排。請過目一下,好嗎? 21 If you have any questions on the details, feel free to ask.如果對某些細節(jié)有意見的話, 請?zhí)岢鰜?。I can see you have put a lot of time into it.我相信你在制定這個計劃上一定花了不少精 力吧。We really wish you'll have a pleasant stay here.我們真誠地希望你們在這里過得愉快。I wonder if it is possible to arrange shopping for us.我想能否在我們訪問結(jié)束時為我們 安排一點時間購物。Welcome to our factory.歡迎到我們工廠來。I've been looking forward to visiting your factory.我一直都盼望著參觀貴廠。27 You'll know our products better after this visit.參觀后您會對我們的產(chǎn)品有更深的了解。Maybe we could start with the Designing Department.也許我們可以先參觀一下設(shè)計部 門。Then we could look at the production line.然后我們再去看看生產(chǎn)線。30 These drawings on the wall are process sheets.墻上的圖表是工藝流程表。