第一篇：展會(huì)英語(yǔ)
常見對(duì)話
(1)A: This is our latest product.這是我們的最新產(chǎn)品。
B: When is it going to be on the market? 什么時(shí)候上市啊？
A: It will be out next month.下個(gè)月即可推出。
B: Could I have this sample free of charge? 這樣品可以免費(fèi)送我嗎？
(2)A: Be sure to call me if you need anything.如有什么需要，請(qǐng)叫我。
(3)A: I’d like to take these catalogs with me.這些目錄我想帶走。
B: Sure.Go right ahead.好啊，請(qǐng)便。
A: And I want these price lists as well.還有這些價(jià)目表我也要。
B: Please take whatever you like.請(qǐng)隨意拿取吧。
(4)A: How is the product selling? 這產(chǎn)品賣得怎么樣？
B: It’s selling well.賣得很好啊！
A: What are the selling points of your product? 你們的賣點(diǎn)是什么呢？
B: Compared with competing products, ours is smaller and lighter.比起其它競(jìng)爭(zhēng)產(chǎn)品，我們的比較輕巧。
展會(huì)英語(yǔ)中使用頻率最高的句子
Let me introduce you to Mr.Li, general manager of our company.讓我介紹你認(rèn)識(shí)，這是我們的總經(jīng)理，李先生。It’s an honor to meet.很榮幸認(rèn)識(shí)你。
Nice to meet you.I’ve heard a lot about you.很高興認(rèn)識(shí)你，久仰大名。How do I pronounce your name? 你的名字怎么讀？ How do I address you? 如何稱呼您？
It’s going to be the pride of our company.這將是本公司的榮幸。
What line of business are you in? 你做那一行？ Keep in touch.保持聯(lián)系。
Thank you for coming.謝謝你的光臨。Don’t mention it.別客氣
Excuse me for interrupting you.請(qǐng)?jiān)徫掖驍_你。
I’m sorry to disturb you.不起打擾你一下。Excuse me a moment.對(duì)不起，失陪一下。
Excuse me.I’ll be right back.對(duì)不起，我馬上回來(lái)
展會(huì)談判英語(yǔ)必備句型
2、We are ready.我們準(zhǔn)備好了。
3、I know I can count on you.我知道我可以相信你。
4、Tust me.請(qǐng)相信我。
5、We are here to solve problems.我們是來(lái)解決問題的。
6、We’ll come out from this meeting as winners.這次會(huì)談的結(jié)果將是一個(gè)雙贏。
7、I hope this meeting is productive.我希望這是一次富有成效的會(huì)談。
8、I need more information.我需要更多的信息。
9、Not in the long run.從長(zhǎng)遠(yuǎn)來(lái)說(shuō)并不是這樣。這句話很實(shí)用，也可顯示你的“高瞻遠(yuǎn)矚”。
10、Let me explain to you why.讓我給你一個(gè)解釋一下原因。很好的轉(zhuǎn)折，又可磨煉自己的耐心。
11、That’s the basic problem.這是最基本的問題。
12、Let’s compromise.讓我們還是各退一步吧。嘴里這么說(shuō)，心里可千萬(wàn)別放松。追求利潤(rùn)最大化是一種專業(yè)精神。
13、It depends on what you want.那要視貴方的需要而定。沒那么正規(guī)的場(chǎng)合下說(shuō)：那要看你到底想要什么。
14、The longer we wait ,the less likely we will come up with anything.時(shí)間拖得越久，我們成功的機(jī)會(huì)就越少。
15、Are you negotiable?
你還有商量的余地嗎?
16、I’m sure there is some room for negotiation.我肯定還有商量的余地。
17、We have another plan.我們還有一個(gè)計(jì)劃。準(zhǔn)備多么充分!勝利一定會(huì)屬于這樣的人!
18、Let’s negotiate the price.讓我們來(lái)討論一下價(jià)格吧。
19、We could add it to the agenda.我們可以把它也列入議程。
20、Thanks for reminding us.謝謝你的提醒。
21、Our position on the issue is very simple.我們的意見很簡(jiǎn)單。
22、We can not be sure what you want unless you tell us.希望你能告訴我們，要不然我們無(wú)法確定你想要的是什么。
23、We have done a lot.我們已經(jīng)取得了不少的進(jìn)展。
24、We can work out the details next time.我們可以下次再來(lái)解決細(xì)節(jié)問題。
25、I suggest that we take a break.建議休息一下。
26、Let’s dismiss and return in an hour.咱們休會(huì)，一個(gè)鐘頭后再回來(lái)。
27、We need a break.我們需要暫停一下。
28、May I suggest that we continue tomorrow.我建議明天再繼續(xù)，好嗎?少提這種建議，中國(guó)人一定要學(xué)會(huì)如何在談判桌“熬得住“，很多時(shí)候不是“技術(shù)戰(zhàn)”而是“神經(jīng)戰(zhàn)”。
29、We can postpone our meeting until tomorrow.我們可以把會(huì)議延遲到明天。
30、That will eat up a lot of time.那會(huì)耗費(fèi)很多時(shí)間。
10段展會(huì)英語(yǔ)報(bào)價(jià)經(jīng)典對(duì)話
(1)A: We can offer you this in different levels of quality.B: Is there much of a difference in price ? A: Yes ,the economy model is about 30% less.B: We‘ll take that one.A:這產(chǎn)品我們有三種不同等級(jí)的品質(zhì)。B:價(jià)錢也有很大的分別吧? A:是的，經(jīng)濟(jì)型的大約便宜30%。B:我們就買那種。
(2)A: Is this going to satisfy your requirements ? B: Actually , it is more than we need.A: We can give you a little cheaper model.B: Let me see the specifications for that.A:這種的合你的要求嗎? B:事實(shí)上，已超出我們所需要的。A:我們可以提供你便宜一點(diǎn)的型式。B:讓我看看它的規(guī)格說(shuō)明書吧。
(3)A: You‘re asking too much for this part.B: we have some cheaper ones.A: What is the price difference ? B: The basic model will cost about 10% less.A:這零件你們要價(jià)太高了。B:我們有便宜一點(diǎn)的。A:價(jià)錢差多少? B:基本型的便宜約10%左右。
(4)A: How many different models of this do you offer? B: We have five different ones.A: Is there much of a price difference.B: Yes, so we had better look over your specifications.A:這個(gè)你們有多少種不同的型式。B:五種
A:價(jià)錢有很大的差別嗎? B:是的，所以我們最好先把您的規(guī)格說(shuō)明細(xì)看一遍。(5)A: The last order didn‘t work out too well for us B: What was wrong? A: We were developing too much waste.B: I suggest you go up to our next higher price level.A:上回訂的貨用起來(lái)不怎么順。B:有什么問題嗎? A:生產(chǎn)出來(lái)的廢品太多了。
B:我建議您采用我們價(jià)格再高一級(jí)的貨(6)A: Did the material work out well for you ? B: Not really.A: What was wrong? B: We felt that the price was too high for the quality.A:那些材料進(jìn)行的順利嗎? B:不怎么好。A:怎么啦? B:我們覺得以這樣的品質(zhì)價(jià)錢太高了。
(7)A: Has our material been all right ?
B: I‘m afraid not.A: Maybe you should order a little better quality B: Yes, we might have to do that.A:我們的原材料沒問題吧? B:有問題呢。
A:也許您應(yīng)該買品質(zhì)好一點(diǎn)的B:是呀，恐怕只有這么做了。
(8)A: I think you had better come out to the factory.B: Is there something wrong.A: Yes ,your last shipment wasn‘t up to par.B: Let ‘s go out and have a look at it.A:我看你最好走一趟工廠，B:出了什么事嗎。
A:嗯，你上次送去的貨沒有達(dá)到標(biāo)準(zhǔn)。
B:走，我們?nèi)タ纯?(9)A: I want you to look at this material.B: Is this from our last shipment ? A: Yes ,it is.B: I can see why you are having some problems with it.A:我要你看看這材料!B:這是上次叫的貨嗎? A:是啊。
B:我明白為什么你用起來(lái)會(huì)有問題了。
(10)A: I would suggest that you use this material instead of that.B: But that costs more.A: But you will get less waste from this.B: We‘ll try it once.A:我建議你改用這種替代那種。
B:可是那樣成本較高。
A:但可以減少浪費(fèi)。
B:那么就試一次看看吧。
會(huì)展接待實(shí)用英語(yǔ)口語(yǔ) I would like to ask you a favor.我可以提出一個(gè)要求嗎? Would you let me know your fax number?可以告訴我您的傳真機(jī)號(hào)碼嗎? Would it be too much to ask you to respond to my question by tomorrow?可以請(qǐng)你在明天以前回復(fù)嗎? Could you consider accepting our counterproposal?你能考慮接受我們的反對(duì)案嗎? I would really appreciate your persuading your management.如果你能說(shuō)服經(jīng)營(yíng)團(tuán)隊(duì)，我會(huì)很感激。
I would like to suggest that we take a coffee break.我建議我們休息一下喝杯咖啡。Maybe we should hold off until we have covered item B on our agenda.也許我們應(yīng)該先談?wù)撏闎項(xiàng)議題。As a matter of fact, we would like to discuss internally regarding item B.事實(shí)上，我們希望可以先內(nèi)部討論B項(xiàng)議題。May I propose that we break for coffee now?我可以提議休息一下，喝杯咖啡嗎? If you insist, I will comply with your request.如果你堅(jiān)持，我們會(huì)遵照你的要求。
We must stress that these payment terms are very important to us.我們必須強(qiáng)調(diào)這些付款條件對(duì)我們很重要。Please be aware that this is a crucial issue to us.請(qǐng)了解這一點(diǎn)對(duì)我們至關(guān)重要。I don't know whether you realize it, but this condition is essential to us.我不知道你是否了解，但是，這個(gè)條件對(duì)我們是必要的。Our policy is not to grant exclusivity.我們的方針是不授與專賣權(quán)。
There should always be exceptions to the rule.凡事總有例外。I would not waste my time pursuing that.如果是我的話，不會(huì)將時(shí)間浪費(fèi)在這里。Would you care to answer my question on the warranty?你可以回答我有關(guān)保證的問題嗎? I don't know whether you care to answer right away.我不知道你是否愿意立即回答。I have to raise some issues which may be embarrassing.我必須提出一些比較尷尬的問題。
Sorry, but could you kindly repeat what you just said?抱歉，你可以重復(fù)剛剛所說(shuō)的嗎? It would help if you could try to speak a little slower.請(qǐng)你盡量放慢說(shuō)話速度。Could you please explain the premises of your argument in more detail?你能詳細(xì)說(shuō)明你們的論據(jù)嗎? 23 It will help me understand the point you are trying to make.這會(huì)幫助我了解你們的重點(diǎn)。We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我們?nèi)绻涣私饽銈儗?duì)付款方式的意見，便不能進(jìn)一步檢討。Actually, my interest was directed more towards what particular markets you foresee for our product.事實(shí)上，我關(guān)心的是貴公司對(duì)我們產(chǎn)品市場(chǎng)的考量。We really need more specific information about your technology.我們需要與貴公司技術(shù)相關(guān)更專門的資訊。
商務(wù)會(huì)展用語(yǔ)
相互介紹
1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FAS HION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet?
9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?
11.May I have your business card? / Could you give me your business card?
12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?
13.I’ am sorry.I have forgotten how to pronounce your name.小聊
1.Is this your first time to China? 2.Do you travel to China on business often? 3.What kind of Chinese food do you like? 4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about?? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.確認(rèn)話意
1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down? 4.Could you speak a little more slowly, please? 5.You mean?is that right? 6.Do you mean..? 7.Excuse me for interrupting you.社交招待
1.Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.Alright, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food?
5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now?
8.Excuse me.I’ll be right back
9.Excuse me a moment.告別
1.Wish you a very pleasant journey home? Have a good journey!2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!約會(huì)
1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?
4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?
6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?
9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.外貿(mào)五金展會(huì)常用英語(yǔ)詞匯
president 董事長(zhǎng)
general manager 總經(jīng)理
special assistant manager 特助 factory director 廠長(zhǎng)
department director 部長(zhǎng)
deputy manager =vice manager 副理 group leader/supervisor 組長(zhǎng) assistant manager 助理
to move, to carry, to handle 搬運(yùn) be put in storage 入庫(kù) pack packing 包裝
商務(wù)會(huì)展英語(yǔ)常用短語(yǔ)
1.經(jīng)濟(jì)的快速發(fā)展 the rapid development of economy
2.人民生活水平的顯著提高/ 穩(wěn)步增長(zhǎng)the remarkable【 improvement/ steady】 growth of people’s living standard
3.先進(jìn)的科學(xué)技術(shù) advanced science and technology
4.面臨新的機(jī)遇和挑戰(zhàn) be faced with new opportunities and challenges 5.人們普遍認(rèn)為 It is commonly believed/ recognized that?
6.社會(huì)發(fā)展的必然結(jié)果 the inevitable result of social development 7.引起了廣泛的公眾關(guān)注 arouse wide public concern/ draw public attention 8.不可否認(rèn) It is undeniable that?/ There is no denying that? 9.熱烈的討論/ 爭(zhēng)論 a heated discussion/ debate 10.有爭(zhēng)議性的問題 a controversial issue 11.完全不同的觀點(diǎn) a totally different argument 12.一些人 ?而另外一些人 ? Some people? while others? 13.就我而言/ 就個(gè)人而言 As far as I am concerned, / Personally, 14.就?達(dá)到絕對(duì)的一致 reach an absolute consensus on? 15.有充分的理由支持 be supported by sound reasons 16.雙方的論點(diǎn) argument on both sides 17.發(fā)揮著日益重要的作用 play an increasingly important role in? 18.對(duì)?必不可少 be indispensable to ? 19.正如諺語(yǔ)所說(shuō) As the proverb goes: 20.?也不例外 ?be no exception 21.對(duì)?產(chǎn)生有利/不利的影響 exert positive/ negative effects on? 22.利遠(yuǎn)遠(yuǎn)大于弊 the advantages far outweigh the disadvantages.23.導(dǎo)致，引起 lead to/ give rise to/ contribute to/ result in 24.復(fù)雜的社會(huì)現(xiàn)象 a complicated social phenomenon 25.責(zé)任感 / 成就感 sense of responsibility/ sense of achievement 26.競(jìng)爭(zhēng)與合作精神 sense of competition and cooperation 27.開闊眼界 widen one’s horizon/ broaden one’s vision 28.學(xué)習(xí)知識(shí)和技能 acquire knowledge and skills 29.經(jīng)濟(jì)/心理負(fù)擔(dān) financial burden / psychological burden 30.考慮到諸多因素 take many factors into account/ consideration 31.從另一個(gè)角度 from another perspective 32.做出共同努力 make joint efforts 33.對(duì)?有益 be beneficial / conducive to?
34.為社會(huì)做貢獻(xiàn) make contributions to the society 35.打下堅(jiān)實(shí)的基礎(chǔ) lay a solid foundation for? 36.綜合素質(zhì) comprehensive quality 37.無(wú)可非議 blameless / beyond reproach 39.致力于/ 投身于 be committed / devoted to? 40.應(yīng)當(dāng)承認(rèn) Admittedly, 41.不可推卸的義務(wù) unshakable duty 42.滿足需求 satisfy/ meet the needs of?
43.可靠的信息源 a reliable source of information 44.寶貴的自然資源 valuable natural resources 45.因特網(wǎng) the Internet(一定要由冠詞，字母I 大寫)46.方便快捷 convenient and efficient 47.在人類生活的方方面面 in all aspects of human life 48.環(huán)保(的)environmental protection / environmentally friendly 49.社會(huì)進(jìn)步的體現(xiàn) a symbol of society progress
50.科技的飛速更新 the ever-accelerated updating of science and technology
51.對(duì)這一問題持有不同態(tài)度 hold different attitudes towards this issue
52.支持前/后種觀點(diǎn)的人 people / those in fovor of the former/ latteropinion
53.有/ 提供如下理由/ 證據(jù) have/ provide the following reasons/ evidence
54.在一定程度上 to some extent/ degree / in some way
55.理論和實(shí)踐相結(jié)合 integrate theory with practice
56.?必然趨勢(shì) an irresistible trend of?
57.日益激烈的社會(huì)競(jìng)爭(zhēng) the increasingly fierce social competition
58.眼前利益 immediate interest/ short-term interest
59.長(zhǎng)遠(yuǎn)利益.interest in the long run
60.?有其自身的優(yōu)缺點(diǎn) ? has its merits and demerits/ advantages and disadvantages
61.揚(yáng)長(zhǎng)避短 Exploit to the full one’s favorable conditions and avoid unfavorable ones
62.取其精髓，取其糟粕 Take the essence and discard the dregs.63.對(duì)?有害 do harm to / be harmful to/ be detrimental to
64.交流思想/ 情感/ 信息 exchange ideas/ emotions/ information
65.跟上?的最新發(fā)展 keep pace with / catch up with/ keep abreast with the latest development of ?
66.采取有效措施來(lái)? take effective measures to do sth.67.?的健康發(fā)展 the healthy development of ?
68.有利有弊 Every coin has its two sides.No garden without weeds.69.對(duì)?觀點(diǎn)因人而異 Views on ?vary from person to person.70.重視 attach great importance to?
71.社會(huì)地位 social status
72.把時(shí)間和精力放在?上 focus time and energy on?
73.擴(kuò)大知識(shí)面 expand one’s scope of knowledge
74.身心兩方面 both physically and mentally
75.有直接/間接關(guān)系 be directly / indirectly related to?
76.提出折中提議 set forth a compromise proposal
77.可以取代 “think”的詞 believe, claim, maintain, argue, insist, hold the opinion/ belief that
78.緩解壓力/ 減輕負(fù)擔(dān) relieve stress/ burden
79.優(yōu)先考慮/發(fā)展? give(top)priority to sth.80.與?比較 compared with?/ in comparison with
81.相反 in contrast / on the contrary.82.代替 replace/ substitute / take the place of
83.經(jīng)不起推敲 cannot bear closer analysis / cannot hold water
84.提供就業(yè)機(jī)會(huì) offer job opportunities
85.社會(huì)進(jìn)步的反映 mirror of social progress
86.毫無(wú)疑問 Undoubtedly, / There is no doubt that?
87.增進(jìn)相互了解 enhance/ promote mutual understanding
88.充分利用 make full use of / take advantage of
廣交會(huì)英語(yǔ):客戶服務(wù)管理詞匯
英：
Pro-active customer care
Anticipating and meeting customer needs at critical points of the customer life-cycle.This includes periodic follow-up, customer rewards, other perks, providing VIP and other membership privileges, and in some cases, personalized service(e.g.sending out birthday/anniversary cards).Follow-up
The process or act of returning a customer’s call on an issue or executing a task to address a customer’s concern.It is usually a feedback-soliciting process to determine the effectiveness of customer service and delivery.Feedback
The process of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system.Customer touch-points
Specific actions that are carried out at measurable intervals during a customer life-cycle.It’s a tool to ensure that the customer feels cared about, and that the company values his or her business.Customer loyalty
Condition where a customer, because of favorable experiences with a product, service, or company, voluntarily and gladly chooses to remain a loyal consumer of that product, service, or company.He or she is unwilling to switch brands in spite of marketing and advertising campaigns by competitors.Value proposition
The characteristic of enhancing the desirability of a product, service, or brand identity by adding further intrinsic value to the existing package.It is usually made in the form of an offer to the customer which incorporates a call to action to which the customer responds favorably to.Tracking & learning
Process of measuring the entire customer-care life-cycle and system including all its critical way points, to modify, improve, or remove any touch points necessary to improve the process even further.The lessons learned from this assessment are used to validate or invalidate components of the system.The ones which are useful are kept, the ones which aren’t are discarded or modified.Best practices / World-class practices
These are practices or ways of meeting or exceeding customers’ expectations, which have evolved to such a high standard that no immediate changes need to be made to the process or system.They are the yardstick or role model which other systems, companies, etc.try to match.中：
積極主動(dòng)的客戶服務(wù)
顧客一生中在一些重要階段都會(huì)有特殊需要。商家不但要期望獲得顧客的要求，更重要的是要滿足這些需求。這主要包括定期的后續(xù)服務(wù)工作、客戶獎(jiǎng)勵(lì)以及其他一些特別服務(wù)，如給予VIP和其他等級(jí)的會(huì)員特殊待遇。在一些情況下，還可以提供一些人性化的服務(wù)(比如寄送生日卡或周年紀(jì)念卡等)。
后續(xù)服務(wù)工作
這是一個(gè)回復(fù)客戶業(yè)務(wù)來(lái)電或解決客戶關(guān)心的問題的過(guò)程。也往往是確定客戶服務(wù)工作是否有效的意見反饋或措施。
反饋意見
這是個(gè)給予或接收各種形式的反饋意見的過(guò)程，反饋包括各種評(píng)價(jià)、意見、觀察報(bào)告或分析，通過(guò)這些反饋決定現(xiàn)行客服工作系統(tǒng)是否有效，是否值得繼續(xù)運(yùn)行。
關(guān)注客戶的情感點(diǎn)
在客戶生活和工作的重要時(shí)刻給予特別的服務(wù)，這會(huì)讓你的客戶感覺到你對(duì)他的關(guān)心以及你對(duì)雙方合作的重視。
客戶忠實(shí)度
客戶基于對(duì)某產(chǎn)品或服務(wù)比較滿意，或與公司的合作比較愉快，會(huì)自愿留下來(lái)繼續(xù)使用該產(chǎn)品或服務(wù)。無(wú)論其他公司采取怎樣的營(yíng)銷和廣告手段，客戶都不會(huì)轉(zhuǎn)換品牌。
增值建議
通過(guò)增加現(xiàn)有產(chǎn)品、服務(wù)或品牌的內(nèi)在價(jià)值來(lái)增加其可取之處。通常的形式是承諾對(duì)客戶隨時(shí)提出的問題即時(shí)解決，并達(dá)到讓客戶滿意。主要是增加售前售后服務(wù)，當(dāng)然也有通過(guò)打折銷售以回報(bào)消費(fèi)者的措施。
追蹤
衡量整個(gè)客服系統(tǒng)和運(yùn)行周期的過(guò)程，并秉著“一切為提高服務(wù)效率”的宗旨，對(duì)各環(huán)節(jié)工作進(jìn)行修改，改進(jìn)或擯棄。從評(píng)估的結(jié)果來(lái)決定哪些環(huán)節(jié)可以繼續(xù)使用。有用的將被保留，沒用的則會(huì)被擯棄或修改。
最佳方案/世界一級(jí)方案
這些是能夠滿足甚至超越客戶期望值的策略和方法，由于已經(jīng)達(dá)到極高水平，所以近期無(wú)須做出任何改動(dòng)。它們是其他系統(tǒng)、公司等力求達(dá)到的標(biāo)準(zhǔn)或效仿的。
第二篇：展會(huì)英語(yǔ)
admission ticket：入場(chǎng)卷 2 attendee：出席者,在場(chǎng)者 3 applicant：申請(qǐng)者 4 badge：胸章 booth：展臺(tái)；售貨棚；展覽攤位 6 booth contractor：展臺(tái)搭建公司 7 booth number：展位號(hào)碼 8 booth order：展位預(yù)定 9 box lunch：盒飯 brochure：宣傳小冊(cè)子 11 budget：預(yù)算開支business card：名片 classroom type meeting room：教室形會(huì)議廳 14 clinic：教學(xué)班，現(xiàn)場(chǎng)會(huì)議 company fascia/signage：公司楣板 16 confetti：彩色紙屑 conference：專業(yè)會(huì)議，協(xié)商會(huì) 18 congress：代表大會(huì)，會(huì)議 19 cooperation：合作;協(xié)作 20 consortium：國(guó)際財(cái)團(tuán) convention site inspection：會(huì)議場(chǎng)地考察 22 convention registration：會(huì)議代表簽到 23 corner booth：角落展臺(tái) 24 dealer meeting：經(jīng)銷商會(huì)議 25 decorator：裝潢公司 26 destination：目的地 diplomat：外交官,外交家 draping：布簾，鋪設(shè)桌面的群布 29 drayage：運(yùn)送展品 30 dress code: 著裝規(guī)范
exhibit designer：展臺(tái)設(shè)計(jì)師 32 exhibit producer：展臺(tái)搭建商
exhibit directory：參觀指南（主要列出參展商名單及其位置）
exhibit：展位或展品，很多場(chǎng)合下，可與booth互換，意為“展位”，但主要指展出的物品
exhibition：展覽會(huì)
exhibition planning：展前聯(lián)絡(luò) 37 exhibitor manual：參展商手冊(cè) 38 exhibitor：參展商
exposition manager：展廳經(jīng)理，負(fù)責(zé)一個(gè)展覽會(huì)從立項(xiàng)、促銷到現(xiàn)場(chǎng)舉辦的各個(gè)方面的工作，也稱為“show manager”或“show organizer”。40 exposition：博覽會(huì)
facility manager：展館或展廳經(jīng)理 42 facility：同“convention center*”，指展覽館或展覽設(shè)施
FHC：展館內(nèi)用于標(biāo)明滅火器箱位置的符號(hào) 44 fire exit：展館內(nèi)的緊急出口
floor load：指展館地面最大承重量
floor plan：展館平面圖，具體標(biāo)明展區(qū)位置及展覽輔助服務(wù)區(qū)位置，如活動(dòng)室、洗手間、電源和水供應(yīng)處等
floor port：展館地面接口，主要是展館電、電話和水管接口 48 follow-up meeting：后續(xù)會(huì)議 49 forum：論壇
hall：對(duì)展覽館的泛稱，也可指一個(gè)展館中的一個(gè)具體的展廳 51 hollow shape meeting room 回字形會(huì)議廳 52 hospitality area：會(huì)客區(qū) 53 hub：中心
indoor exhibition space：室內(nèi)展區(qū) 55 information pack：會(huì)展資料袋 56 island booth：島形展臺(tái) 57 lease of space：展位租賃 58 lectern：主席臺(tái) 59 lecture：講座
main/head table：主桌 61 meeting：會(huì)議
minimum area：起租面積 63 minutes：會(huì)議記錄
move-in：展臺(tái)搭建、布展期 65 move-out：撤展期
multiple-story exhibit：多層展臺(tái) 67 on display：展示中 68 on-site ads：現(xiàn)場(chǎng)廣告
on site construction：主場(chǎng)搭建
outdoor exhibition space：室外展區(qū) 71 pamphlet：小冊(cè)子 72 panel：（常在聽眾前舉行的）專題小組討論會(huì) 73 peninsula booth：半島形展臺(tái) 74 post-conference tour: 會(huì)后旅游 75 premise：會(huì)址;房屋
products of interest：有意向的產(chǎn)品 77 projector：投影設(shè)備 78 raw space：展覽廣地 79 retreat：異地會(huì)議 80 row booth：標(biāo)準(zhǔn)展臺(tái) 81 sales literature：宣傳資料 82 seminar：研究班,研討會(huì)
seating arrangement：席位安排 84 service kit：服務(wù)指南 85 show：貿(mào)易展覽會(huì)
showcase：陳列，陳列柜 87 skirting：裝飾圍邊
space assignment：展會(huì)分配 89 speaker：音箱
speaker with stand：立式音箱
specialized pavilion：專業(yè)展出館，專項(xiàng)展示廳 92 strategy：戰(zhàn)略,計(jì)劃 93 strike：撤展
symposium：座談會(huì)，專題報(bào)告會(huì)
theatre shape meeting room：劇院性會(huì)議廳 96 toastmaster：正式宴會(huì)主持人
U-shape meeting room：U形會(huì)議廳 98 venue manager：場(chǎng)地（館）經(jīng)理 99 warehouse：倉(cāng)庫(kù)
workshop：研究班，講習(xí)班
會(huì)展英語(yǔ)常用對(duì)話：
1.Application & Booth Reservation 報(bào)名與預(yù)定展位
R: Reservation Clerk 預(yù)訂部職員
C: Client 客戶
R: Good morning.Zara Exhibition Center.Can I help you?
早上好，Zara展覽中心。有什么可以為您效勞？
C: Yes, Please.I’m with Dola in the U.S…I’d like to register for the International Motorcycle Exhibition.是的。我是美國(guó)多樂公司的，想報(bào)名申請(qǐng)國(guó)際摩托車展的展位。R: May I have your name, Sir?
請(qǐng)問您的姓名？ C: I’m Thomas Brown.我叫托馬斯?布朗。
R: Let me check, Mr.Brown…Thank you for waiting.Fortunately, there are still some booths available.If you send us your registration form and registration fees within two weeks, it is still possible for you to get one booth.布朗先生，我來(lái)查查看???讓您久等了。好在我們還有一些攤位。如果您遞交注冊(cè)表并在兩周內(nèi)繳納注冊(cè)費(fèi)，還是有可能租到一個(gè)攤位的。C: Mat I register for it now on the phone?
我可以現(xiàn)在在電話里注冊(cè)碼？
R: Sure.Which credit card would you like to use?
當(dāng)然可以。您想使哪種信用卡？ C: American express.美國(guó)運(yùn)通卡。
R: Fine.I’d be glad to help you sign up on the phone.Perhaps you can answer me some questions to start with?
好的。我很樂意幫您在電話里報(bào)名。您可以先回答幾個(gè)問題嗎？ C: Sure.可以。
R: May I know your phone number, email and your company’s name?
請(qǐng)問您的電話號(hào)碼、電子信箱和公司名稱？
C: My phone number is 867-932-294;my email is thomasbrown@dola.com;my company’s full name is Dola Motorcycle Assembling Corporation.我的電話是867-932-294；我的電子郵箱是thomasbrown@dola.com；我公司的全名是Dola摩托裝配公司。
R: Mr.Thomas Brown at 867-932-294 form Dola Motorcycle Assembling Corporation;and your email is thomasbrown@dola.com.Is that right?
托馬斯?布朗先生，電話是867-932-294，Dola摩托裝配公司的，我的電子郵箱是thomasbrown@dola.com。是這樣嗎？ C: Yes!
對(duì)！
R: Are you looking for a standard package booth or non-standard package booth?
您想預(yù)訂標(biāo)準(zhǔn)包價(jià)攤位還是非標(biāo)準(zhǔn)包價(jià)攤位呢？ C: What is the charge for each?
它們的費(fèi)用分別是多少？
R: The nine-square meter-booth costs at least 23,000 yuan RMB per unit while the six-square meter-booth is at least 17,000 per unit.Which one would you prefer?
標(biāo)準(zhǔn)攤位時(shí)9平方米的，每個(gè)起價(jià)是2.3萬(wàn)元人民幣；（非標(biāo)準(zhǔn)攤位是）6平方米的每個(gè)起價(jià)是1.7萬(wàn)元人民幣。您喜歡哪一種呢？ C: One nine-square meter-booth, please.請(qǐng)給我一個(gè)9平方米的攤位吧。
R: Where do you wish your booth to be located?
您希望攤位的位置是怎樣的呢？ C: Can I reserve a space in the center?
能不能訂到中心區(qū)的攤位？
R: Sorry but all center booths are booked up.We have only corner booths left.很遺憾，所有中心區(qū)攤位都定訂完了。我們只剩一些角落攤位啊。C: Oh, that’s fine.I’ll take a corner booth.好吧，那我就要一個(gè)角落攤位號(hào)了。
R: There is a corner stand to the right of the entrance.Will that be all right?
入口右邊有一個(gè)角落攤位，您覺得怎么樣？ C: Okay, I’ll take it.好的，我就要那個(gè)吧。
R: Thank you, Mr.Brown.You have reserved one nine-square meter corner both to the right of the entrance.The booth number is A-092.May I have your credit card number? 謝謝您，布朗先生。您預(yù)訂了入口右手邊的一個(gè)9平方米的角落攤位。攤位的編號(hào)是A-092。請(qǐng)問您的信用卡號(hào)碼？
C: The number is 8453-1940-0327, expiration date 12/31/2010.號(hào)碼是8453-1940-0327，有效期至2010年12月31日。
R: Thanks.I’ll send you a letter to confirm your reservation soon.Anything else we can do for you?
謝謝。我很快會(huì)發(fā)一份預(yù)訂確認(rèn)信給您。還有什么問我能為您效勞的嗎？ C: No, thank you very much.Goodbye!
沒有了，非常感謝。再見！R: Thanks for calling.Goodbye!
感謝您的來(lái)電，再見。2.Venue Reservation會(huì)場(chǎng)預(yù)訂
C: Clerk of Conference Service Center 會(huì)議服務(wù)中心職員
S: Mr.Smith 史密斯先生
C: Good morning, CDC Hotel, Conference Service Center.Nancy Speaking.How may I help you?
早上好，CDC酒店，會(huì)議服務(wù)中心。我是南希。有什么可以為您效勞？
S: This is Eric Smith from UIL Company.I’d like to reserve a convention hall in your hotel.我是UIL公司的艾瑞克?史密斯。我想在您的酒店訂一間會(huì)議室。C: Certainly.What size of conference room do you have in mind?
好的，您想要訂多大的會(huì)議室呢？
S: For about one hundred and fifty people.We’re holding a press conference from 5 pm to 7 pm, and a cocktail party from 7 pm to 9:30 pm.大概能容納150人的吧。我們下午5點(diǎn)到晚上7點(diǎn)藥舉行一個(gè)新聞發(fā)布會(huì)，然后7點(diǎn)到9點(diǎn)30分打算開個(gè)雞尾酒會(huì)。
C: For the press conference, which seating style would you prefer?
新聞發(fā)布會(huì)您想要哪種座位安排呢？ S: Theatre style, please.劇院式。
C: Sure.May I know the time and date, please?
好的。請(qǐng)問您想訂在哪一天、什么時(shí)間？
S: Our plan is one Sunday in November.What’s your suggestion?
我們的計(jì)劃是11月份的某個(gè)星期天。您有什么建議？
C: Just a minute, Mr.Smith.I’ll check the reservation record…Thank you for waiting, what about in late November? That is, Nov.16th or 23rd.請(qǐng)稍候，史密斯先生。我來(lái)查一下預(yù)訂記錄。?讓您久等了，11月下旬可以嗎？就是說(shuō)，11月16日或23日。
S: Nov.23rd, please.What facilities do you offer with the room?
11月23日吧。你們的會(huì)議室包括什么設(shè)施？
C: Then convention room is equipped with three cable microphones, one LCD projector with projection screen, laptop connection and wireless network access.包括3個(gè)有線話筒、1個(gè)配有屏幕的液晶投影機(jī)，還有手提電腦接口和無(wú)線網(wǎng)絡(luò)。S: Great!That will do.What is the charge of the convention room?
好極了，那就夠用了。會(huì)議室的價(jià)格是多少？
C: We have two convention rooms for your choice.One is 150m2 at US$1,980per night and the other is 200m2 at US$2,480 per night.The latter is more luxurious and spacious.Which one would you prefer?
我們有兩件會(huì)議室供您選擇。一間是150平方米，每晚1980美元；另一間是200平方米，每晚2480美元。后者比較豪華、寬敞。您想要哪一間？ S: The latter one, please.Does the rate include the furniture?
要后者吧。價(jià)格包括家具的租金嗎？
C: Yes.Would you like to make a guaranteed reservation with your credit card?
包括的。您要不要用信用卡來(lái)做擔(dān)保預(yù)訂呢？ S: Alright.Do you accept American Express?
好的。你們接受美國(guó)運(yùn)通卡嗎？ C: Yes.May I know the number?
接受。請(qǐng)問號(hào)碼是多少？ S: It’s 9934256.9934256。
C: 9934256.May I have your passport number?
9934256。請(qǐng)問您的護(hù)照號(hào)碼是多少？ S: A20395.A20395。
C: A20395.Thank you.Let me repeat your reservation: a conference room for Mr.Eric Smith, at US$2,480 per night, on Sunday, Nov.23rd, from 5 pm to 9:30 pm.Is that right?
A20395，謝謝。我重復(fù)一下您的預(yù)訂：艾瑞克?史密斯先生訂的會(huì)議室，每晚2480美元，時(shí)間是11月23日星期天，下午5點(diǎn)至9點(diǎn)30分。是這樣嗎？ S: Yes.是的。
C: My name is Nancy Stone.Please just call me if there is anything I can help.Thank you for calling and we look forward to serving you.我的名字是南希?史東。如果有什么我能效勞的，請(qǐng)告訴我。感謝您的來(lái)電，我們期待為您服務(wù)。
3.Booking Flight Tickets 預(yù)訂機(jī)票
C: Clerk of Ticket Service Center 票務(wù)服務(wù)中心
G: Guest 客人
C: Good afternoon.What can I do for you?
下午好，有什么能為您效勞？
G: Is there any flight to Shanghai on February 22nd?
2月22日有飛往上海的航班嗎？ C: For what time, please?
請(qǐng)問是在什么時(shí)間的呢？ G: From 9 am to 2 pm.從上午9點(diǎn)到下午2點(diǎn)。
C: Let me see.Yes, there are three flights: 9 o’clock, 11:45 and 13:30.讓我看一下，有三次航班：9點(diǎn)整的、11點(diǎn)45分的和13點(diǎn)30分的。G: The one at 9 o’clock, please.我要9點(diǎn)整的那個(gè)吧。
C: Certainly.May I have your passport, please?
好的，能把您的護(hù)照給我嗎？ G: Here you are.給你。
C: All right.First class or economy class?
好的，頭等艙還是經(jīng)濟(jì)艙。G: Economy class.經(jīng)濟(jì)艙。
G: How much is it, please?
請(qǐng)問多少錢？
C: It’s 1600 yuan, with 20% discount, including airport construction fee and fuel additional fee.八折實(shí)1600元人民幣，包括機(jī)場(chǎng)建設(shè)費(fèi)、燃油附加費(fèi)。4.Booking Train Tickets 預(yù)訂火車票
C: Clerk of Ticket Service Center 票務(wù)服務(wù)中心
G: Guest 客人
G: I’d like to book two tickets to Hongkong this afternoon.The express train, please.我想訂兩張下午去香港的車票。請(qǐng)給我訂直通車。
C: Certainly.Here is the timetable.Which train would you lie to take?
好的。這是時(shí)刻表，您想訂哪個(gè)車次的？ G: T815, please.要T815次。
C: T815 at 19:11…very well.The unit price is HK$190, so two tickets will cost you HK$380.19點(diǎn)11分開的T815次?好的。單價(jià)是港幣190元，兩張票一共是280元。G: How much is that in US dollar?
是多少美元。
C: Today’s exchange rate is 1US dollar to HKD6.80;so that’s US$55.88.今天的兌換率是1美元6.80港元：那也就是55.88美元。5.Normal Airport Pick-up一般機(jī)場(chǎng)接送
R: Airport Receptionist 機(jī)場(chǎng)接待員 G: Guest 客人
G: Excuse me, I’m Jack Wilson from America.打攪了，我是美國(guó)來(lái)的杰克?威爾遜。
R: Ah, Mr.Wilson.We are expecting you.I’m Joan, the receptionist.Let me help you with your luggage.啊，威爾遜先生，我們正期待您的光臨。我是接待員瓊。讓我來(lái)幫您拿行李吧。G: Thank you.謝謝。
R: You’ve welcome.Our shuttle bus is just over there.It’s about half an hour’s drive from here to the Convention Center.不客氣。我們的班車就在那邊。從這兒到會(huì)議中心大概要半個(gè)小時(shí)的車程。6.Group Airport Greeting & Transfer 團(tuán)體機(jī)場(chǎng)迎賓 R: Airport Receptionist 機(jī)場(chǎng)接待員 G: Guest 客人
R: Excuse me, are you Mr.Benjamin Laurence, the Team Leader of Canadian Delegation?
請(qǐng)問，您是加拿大代表團(tuán)的領(lǐng)隊(duì)本杰明?勞倫斯先生嗎？ G: Yes.是的。
R: I’m Hao Jun, Vice-Chairman of the GMIC.Nice to meet you, and welcome to China.我是GMIS大會(huì)的副會(huì)長(zhǎng)郝君，很高興認(rèn)識(shí)您，歡迎到中國(guó)來(lái)。G: Nice to meet you, too.Thank you for coming to meet us.我也很高興認(rèn)識(shí)您。謝謝您來(lái)接我們。R: My pleasure.How was your trip?
不客氣。旅途好嗎？
G: It was pleasant all the way.By the way, where do we pick up the luggage?
全程都很愉快。順便一句，我們?cè)谀膬喝⌒欣睿?/p>
R: This way, please.After that, we’ll drive you to the Ritz Carlton Hotel.這邊請(qǐng)。取完行李后，我們將開車送你們?nèi)惤z卡爾頓酒店。G: Do we have anything planed for this evening?
我們今天晚上有活動(dòng)安排嗎？
R: Yes.Tonight at 8:30, there will be a welcoming banquet for all the team leaders of delegations.對(duì)。今天晚上8點(diǎn)半，我們將在酒店舉行一個(gè)面向所有代表團(tuán)領(lǐng)隊(duì)的歡迎晚宴。7.Seeing Off 送客
R: Airport Receptionist 機(jī)場(chǎng)接待員 G: Guest 客人
G: Thank you so much for everything.非常感謝你們所有的招待。
R: We hope you had a good time in China.希望你們?cè)谥袊?guó)過(guò)的還愉快。
G: We sure did.We had a great time!Everything was just perfect.我們的確過(guò)的很愉快！一切安排得非常好。R: Have you got everything packed?
行李都打包好了嗎？ G: Yes, we are ready to go.好了，我們都已經(jīng)準(zhǔn)備好藥動(dòng)身了。
R: Okay.We have a VIP car ready for you.Other delegates can take the bus.好的，我們?yōu)槟鷾?zhǔn)備了貴賓車，其他與會(huì)代表可乘專用巴士。G: That’s great!Thank you very much.太好了。非常感謝。
R: I have to say goodbye now.Have a nice trip!
我必須跟您道別了，祝您旅途愉快！G: Thank you.Good-bye!
謝謝你，再見！
會(huì)展英語(yǔ)常用句型 Useful Drills
一、展位預(yù)訂基本應(yīng)對(duì)
1.I’d like to sign up.我想報(bào)名。
2.I may register you on the phone.我可以幫您在電話里注冊(cè)。
3.I would suggest you make a reservation with your credit card now, otherwise we can’t guarantee your booth.我建議您現(xiàn)在就用信用卡預(yù)訂，否則我們無(wú)法保證您的攤位。4.Let me confirm your reservation.我再確認(rèn)一下您的預(yù)訂。
5.I need you to answer some questions to make the reservation.為了幫您預(yù)訂，我需要您回答我?guī)讉€(gè)問題。
6.May I know your name/phone number/email/company name? 請(qǐng)問您的姓名/電話號(hào)碼/電子郵箱/公司名稱？
7.Your booth number is? 您的展位號(hào)碼是? 8.Thank you for calling us.感謝您的來(lái)電。
9.We’ll send you a letter of confirmation by email/by fax within 5 working days.我們?cè)?個(gè)工作日內(nèi)會(huì)給您電郵/傳真一份預(yù)訂確認(rèn)書。
二、詢問客人對(duì)展位的偏好
1.Which one would you like? 您喜歡哪一種攤位？ 2.Let me check it for you.我?guī)湍橐徊椤?/p>
3.Do you have any corner booth? 你們有角落攤位嗎？
4.Do you have any raw space in the center? 你們有（展區(qū)）中心的光地嗎？ 5.Do you have any end-cap booth? 你們有三面開口的攤位嗎？ 6.An in-line booth will be fine.我要一個(gè)道邊攤位就行了。7.May I know the location? 我能不能知道（攤位的）位置？
8.We’ll send you a layout of the exhibition hall, and mark the available booth on it.我們可以給您發(fā)一份展廳的布局圖，并且把可預(yù)訂的攤位標(biāo)出來(lái)。
三、當(dāng)客人想要的展位預(yù)定已滿
1.I’m afraid all?booths have been booked up.Will?be alright? 恐怕所有的?攤位都已經(jīng)被訂滿了。?的攤位怎么樣？
2.I’m afraid we’re fully booked.恐怕我們已經(jīng)預(yù)訂滿了。3.We still have some?booths available.我們還有一些?攤位。
四、取消展位
1.Cancellation will only be accepted in writing before the stipulated deadline.取消展位必須于截至日期前以書面形式提出。
2.All cancelled orders will be subject to a 30% cancellation charge.所取消的申請(qǐng)需繳付30%作取消手續(xù)費(fèi)用。
3.A written notification by the exhibitor is demanded for cancellation of exhibition space.參展企業(yè)若取消參展或削減展出面積，應(yīng)以出面形式通知（主辦單位）。
4.Only cancellation and refund requests made in writing will be accepted.取消參展與申請(qǐng)退款必須以書面形式提出。
5.All refunds will be processed after the event/exhibition.所有退款需在本次活動(dòng)/展覽結(jié)束之后方能辦理。
五、付款事項(xiàng)
1.How would you like to make payment? 您打算如何付款。
2.I’d like to pay by credit card/check.我想用信用卡/支票付款。
3.I’d like to transfer the money to your account.我想轉(zhuǎn)賬到你們的賬戶上。
4.Please send me a fax about your bank, account name and account number.請(qǐng)你們的開戶行、賬戶名稱和賬號(hào)傳真給我。
5.Which credit card would you like to use? 您想用哪種信用卡？ 6.Do you accept Great Wall Card? 你們接受長(zhǎng)城卡嗎？
7.We need a deposit of RMB 38,000.00.我們需要38000元人民幣的訂金。
8.Please pay the deposit within 15 days after submitting the contract.預(yù)定金請(qǐng)于遞交參展合同后15日內(nèi)付清。
9.The balance should be paid not later than Sept.1st, 2010.余款須于2010年9月1日前付清。
六、確認(rèn)會(huì)場(chǎng)的需求信息
1.Do you have one convention room for 20 persons? 我想訂一間可以容納20個(gè)人的會(huì)議室，行嗎？
2.What size of conference room do you have in mind? 您想要訂多大的會(huì)議室？ 3.Just a minute, I’ll check the reservation record.請(qǐng)稍候，我查一下預(yù)訂記錄。
4.Which seating style would you prefer? 您想如何安排座位？/您的會(huì)議室要哪種布置格局？ 5.For classroom style, its capacity can be 200 persons.如果是課堂式格局，它可以容納100人。6.For cocktail reception style, it can only hold 100 persons.如果是雞尾酒會(huì)的格局，它只能容納100人。
7.It is equipped with wireless broadband/cable microphones/LCD projector/laptop connection/rostrum/? 它裝備有無(wú)線寬帶/有線麥克風(fēng)/液晶投影機(jī)/手提接入/演講臺(tái)/?
8.If you need more audiovisual equipment, you may order from our event’s audiovisual vendor.如果您還需要其他的視聽設(shè)備，可以從我們的活動(dòng)視頻服務(wù)商那里預(yù)訂。
七、無(wú)法接受預(yù)訂
1.I’m afraid we have no suitable convention rooms available.我們恐怕沒有適合您的會(huì)議室了。
2.I’m sorry, but we are all fully booked for those days as it is the peak season.很抱歉，因?yàn)槭峭?，那段時(shí)間的會(huì)議室都被訂光了。
3.This is the busiest season.I’m very sorry, but could you call us again later this week? We may have some cancellations.現(xiàn)在是旺季，非常抱歉，不過(guò)能不能請(qǐng)您這個(gè)周末再打電話過(guò)來(lái)呢？可能會(huì)有人取消預(yù)訂。
4.We hope we’ll have another opportunity of serving you.我們期待下次能為您效勞。
八、發(fā)出邀請(qǐng)
1.We have the pleasure to invite you to the 2nd?Convention, which will be held on May 2010 in Guangzhou by A Company.很榮幸邀請(qǐng)您參加由A公司于2010年5月在廣州主辦的第二屆?會(huì)議。
2.Seats are limited.席位有限。
九、簽到注冊(cè)
1.Here is your delegate badge/meal voucher/cocktail ticket/convention bag? 這是您的胸章/餐劵/雞尾酒會(huì)的票/會(huì)議袋?
2.When you leave the hotel after the conference, please give your room key to Ms.Li Ping in Room 315.會(huì)議結(jié)束后，請(qǐng)您在離開酒店前將房卡交給315房的李萍女士。
3.The delegate card is required for all our activities.所有活動(dòng)都要求佩戴會(huì)議代表證才可以參加。
十、正式會(huì)議或活動(dòng)的問號(hào)及介紹
1.I’d like to welcome everyone and thank you for coming.Our master of ceremonies for today is ? 歡迎大家，感謝大家光臨。今晚的主持是?
2.Good Evening and welcome to the ?Banquet/Conference/Evening Party? 晚上好！歡迎大家光臨?宴會(huì)/會(huì)議/晚會(huì)?
3.It is a distinct honor and pleasure to be your mistress/master of ceremonies for this prestigious event.我為擔(dān)任這次盛典的主持而深感榮幸。
4.?thank you so much for taking time out of your schedule to join us tonight.?感謝您今晚在百忙之中抽空來(lái)參加我們的活動(dòng)。
十一、宣布會(huì)議或活動(dòng)開始
1.It is a great pleasure for me to declare the opening of the conference/evening party/contest? 我很榮幸宣布會(huì)議/晚會(huì)/競(jìng)賽?開始。2.So let’s get the party started!好，讓我們開始晚會(huì)吧！
十二、提醒聽眾
1.Ladies and Gentlemen, the convention will begin shortly.女士們、先生們，會(huì)議馬上就要開始了。
2.Please find your seats and turn off or mute all cell phones for the duration of the evening.請(qǐng)大家找到自己的座位坐好，并將手機(jī)關(guān)閉或設(shè)置為靜音狀態(tài)。
十三、介紹這次活動(dòng)的主辦方和貴賓
1.Ladies and Gentlemen, please join me in welcoming our distinguished guests for this evening.女士們、先生們，讓我們歡迎今晚的嘉賓。
2.We are also honored to have many distinguished guests with us tonight.Please stand and be recognized when I read your name.我們今晚還有很多嘉賓到場(chǎng)。我念到名字的嘉賓請(qǐng)起立亮相。
十四、宣布活動(dòng)結(jié)束
1.I now formally declare the conference/evening party/contest?closed.現(xiàn)在我正式宣布此次會(huì)議/晚會(huì)/競(jìng)賽?結(jié)束。
2.Thank you all for coming, and we look forward to seeing you next year.感謝大家的光臨，我們期待明年再與大家見面。
第三篇：展會(huì)英語(yǔ)
一.價(jià)格客人詢價(jià)
1.Will you please let us have an idea of your price? 2.Are the prices on the list firm offers? 3.How about the price/ How much is this? 我們報(bào)價(jià)
4.This is our price list.5.We don?t give any commission in general.6.What do you think of the payment terms? 7.Here are our FOB prices.All the prices in the lists are subject to our final confirmation.8.In general, our prices are given on a FOB basis.9.We offer you our best prices, at which we have done a lot business with other customers.10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP? 11.This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in? 客人還價(jià)
12.Is it possible that you lower the price a bit? 13.Do you think you can possibly cut down your prices by 10%? 14.Can you bring your price down a bit? Say $20 per dozen.15.It?s too high;we have another offer for a similar one at much lower price.16.But don?t you think it?s a little high? 17.Your price is too high for us to accept.18.It would be very difficult for us to push any sales it at this price.19.If you can go a little lower, I?d be able to give you an order on the spot.20.It is too much.Can you discount it? 拒絕還價(jià)
21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22.Our price is competitive as compared with that in the international market.23.To tell you the truth, we have already quoted our lowest price.24.I can assure you that our price if the most favorable.A trial will convince you of my words.25.The price has been cut to the limit.26.I?m sorry.It is our rock-bottom price.27.My offer was based on reasonable profit, not on wild speculations.28.While we appreciate your cooperation, we regret to say that we can?t reduce our price any further.接受還價(jià)
29.Can we each make some concession? 30.In order to conclude business, we are prepared to cut down our price by 5%.31.If your order is big enough, we may reconsider our price.32.Buyer wish to buy cheap and sellers wish to sell dear.Everyone has an eye to his own benefit.33.The price of his commodity has recently been adjusted due to advance in cost.34.Considering our good relationship and future business, we give a 3% discount.二.訂單
客人詢問最小單數(shù)量 35.What?s minimum quantity of an order of your goods? 詢問訂貨數(shù)量
36.How many do you intend to order? 37.Would you give me an idea how much you wish to order from us? 38.When can we expect your confirmation of the order? 39.As our backlogs are increasing, please hasten the order.40.Thank you for your inquiry.Would you tell us what quantity you require so that we can work out the offer? 41.We regret that the goods you inquire about are not available.客人回答訂單數(shù)量
2.The size of our order depends greatly on the prices.43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.44.If you reduce your price by 5, we are going to order 1000sets.45.Considering the long-standing business relationship between us, we accept it.46.This is a trial order;please send us 100 sets only so that we may test the market.If successful, we will give you large orders in the future.47.We have decided to place an order for your electronic weighing scale.48.I?d like to order 600 sets.49.We can?t execute orders at your limits.感謝下單
50.Generally speaking, we can supply form stock.51.I want to tell you how much I appreciate your order.52.Thank you for your order of 100 dozen of the shirts.We assure you of a punctual execution of your order.53.Thank you very much for your order.三.交貨
客人詢問交貨期
54.What about our request for the early delivery of the goods? 55.What is the earliest time when you can make delivery? 56.How long does it usually take you to make delivery? 57.When will you deliver the products to us? 58.When will the goods reach our port? 59.What about the method of delivery? 60.Will it possible for you to ship the goods before early October? 答復(fù)交貨期
61.I think we can meet your requirement.62.I ?m sorry.We can?t advance the time of delivery.63.I?m very sorry for the delay in delivery and the inconvenience it must have caused you.64.We can assure you that the shipment will be made not later than the fist half of May.65.We will get the goods dispatched within the stipulated time.66.The earliest delivery we can make is at the end of September.客人要求提早交貨
67.You may know that time of delivery is a matter of great important.68.You know that time of delivery if very important to us.I hope you can give our request your special consideration.69.Let?s discuss the delivery date first.You offered to deliver the goods within six months after the contract signing.70.The interval is too long.Could we expect an earlier shipment within three months? 穩(wěn)住客人
71.We shall effect shipment as soon as the goods are ready 72.We will speed up the production in order to ship your order in time.73.If you desire earlier delivery, we can only make a partial shipment.74.But you?d better ship the goods entirely.75.We?ll try our best.The earliest delivery we can make is in May, but I can assure you that we?ll do our best to advance the shipment.76.I?m afraid not.As you know, our manufacturers are full and we have a lot of order to fill.77.I?ll find out with our home office.We?ll do our best to advance the time of delivery.78.Thank you very much for your cooperation.79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.四.簽單 簽單前建議
1.Before the formal contract is drawn up we?d like to restate the main points of the agreement.2.We can get the contract finalized now.3.Could you repeat the terms we?ve settled?
4.It is very important for us to abide by contracts and keep good faith.5.Have you any questions as regards to the contract? 6.I?d like to hear your ideas about the problem.7.I think it is better to have a good understanding of all clauses before signing a contract.8.Do you have any comment to make about this clause? 9.Do you think the contract contains basically all we have agreed on during negotiations? 10.Everything has been arranged well.I hope the signing of the contract will go smoothly.11.These are two originals of the contract we prepared.詢問簽單
12.When shall we sign the contract? 13.Mr.Brown, do you think it is time to sign the contract? 14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?
15.Shall we sign the contract now? 16.Just sign there on the bottom.17.The contract is ready, would you mind reading it through? 18.We have reached an agreement on all the clauses discussed so far.It is time to sing the contract.簽單后祝語(yǔ)
19.I?m very pleased that we have come to an agreement at last.20.Let?s congratulate ourselves for the successful contract.1.Shall we discuss the terms of payment? 2.What is your regular practice about terms of payment? 3.What are your terms of payment? 4.How are we going to arrange payment?
回復(fù)詢問付款方式
5.We?d like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for a 30 percent down payment.9.We expect payment in advance on first orders.客人建議付款方式
10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest method, but rather complicated.禮貌拒絕客人
13.?m sorry.We can?t accept D/P or D/A.We insist on payment by L/C.14.I?m afraid we must insist on our usual payment terms.15.“Payment by installments” is not the usual practice in world trade.16.It is difficult for us to accept your suggestion
接受客人付款方式
17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight;however, this should not be taken as a precedent.18.have no alternative but to accept your terms of payment.信用證要求及貨幣
19.When should we open the L/C? 20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid? 22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents you?ll provide?
24.Together with the draft, we?ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection.I suppose that is all.25.In what currency will payment by made? 26.We usually do business in U.S.dollars as world prices are often dollars based.六.保險(xiǎn)
客人詢問保險(xiǎn)
1.As for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance? 3.What do your insurance clauses cover? 4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods? 6.Can you tell me the difference between WPA and FPA? 7.What risks are you usually covered against? 8.Is war risk to be covered? 9.I?d like to have the insurance of the goods covered at 110% of the invoice amount.回復(fù)保險(xiǎn)詢問
10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc.If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we don?t cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15.The FPA clause doesn?t cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost.Our past experience shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land.In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.七.參觀工廠
1.You?ll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Let?s me know when you are free.We will arrange the tour for you.4.I would be pleased to accompany you to the workshops.5.We will drive you to our plant, which is about thirty minutes from here.6.Can I have a brochure of your factory? 7.Here is the product shop;shall we start with the assembly line? 8.All products have to go through five checks during the manufacturing process.9.The production method ahs been improved by introducing advanced technologies.10.It is a pleasure to show our factory to our friends, what is your general impression? 11.It is nice to meet you.Welcome to our factory.12.Shall we rest a while and have a cup of tea before going around? 13.I would like to look over the manufacturing process.How many workshops are there in the factory? 14.Some accessories are made by our associates specializing in these fields.15.It is very kind of you to say so.My associate and I would be interested in visiting your factory.16.We believe that the quality is the soul of an enterprise.17.Would it be possible for me to have a closer look at your samples?
1.Shall we discuss the term of payment? 2.What is your regular practice about terms of payment? 3.What are your terms of payment? 4.How are we going to arrange payment?
回復(fù)詢問付款方式
5.We?d like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for a 30 percent down payment.9.We expect payment in advance on first orders.客人建議付款方式
10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest method, but rather complicated 19.When should we open the L/C? 20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid? 22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents you?ll provide?
24.Together with the draft, we?ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection.I suppose that is all.25.In what currency will payment by made? 26.We usually do business in U.S.dollars as world prices are often dollars based.六.保險(xiǎn)
客人詢問保險(xiǎn)
1.As for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance? 3.What do your insurance clauses cover? 4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods? 6.Can you tell me the difference between WPA and FPA? 7.What risks are you usually covered against? 8.Is war risk to be covered? 9.I?d like to have the insurance of the goods covered at 110% of the invoice amount.回復(fù)保險(xiǎn)詢問
10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc.If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we don?t cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15.The FPA clause doesn?t cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost.Our past experience shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land.In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.七.參觀工廠
1.You?ll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Let?s me know when you are free.We will arrange the tour for you.4.I would be pleased to accompany you to the workshops.5.We will drive you to our plant, which is about thirty minutes from here.6.Can I have a brochure of your factory? 7.Here is the product shop;shall we start with the assembly line? 8.All products have to go through five checks during the manufacturing process.9.The production method ahs been improved by introducing advanced technologies.10.It is a pleasure to show our factory to our friends, what is your general impression? 11.It is nice to meet you.Welcome to our factory.12.Shall we rest a while and have a cup of tea before going around? 13.I would like to look over the manufacturing process.How many workshops are there in the factory? 14.Some accessories are made by our associates specializing in these fields.15.It is very kind of you to say so.My associate and I would be interested in visiting your factory.16.We believe that the quality is the soul of an enterprise.17.Would it be possible for me to have a closer look at your samples?
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[廣告] 精選b2b,福步外貿(mào)網(wǎng)址 http://link.FOBShanghai.com
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UID 538262 精華 0 積分 1010 帖子 424 福步幣 0 塊 閱讀權(quán)限 40 注冊(cè) 2008-9-25
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發(fā)表于 2008-9-25 10:10 資料
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廣交會(huì)常用外語(yǔ)(一)問好
1.Good morning/afternoon/evening./May I help you? /Anything I can do for you.2.How do you do? /How are you? /Nice to meet you.3.It?s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you'll have a pleasant stay here.6.I hope you?ll have a pleasant stay here.Is this your fist visit to China? 7.Do you have much trouble with jet lag?
機(jī)場(chǎng)接客
1.Excuse me;are you Mr.Wilson from the International Trading Corporation? 2.How do I address you？
3.May name is Benjamin liu.I?m from the Fuzhou E-fashion Electronic Company.I?m here to meet you.4.We have a car an over there to take you to your hotel.Did you have a nice trip? 5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage? 7.Is there anything you would like to do before we go to the hotel?
相互介紹
1.Let me introduce my self.My name is Benjamin Liu, an Int?l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int?l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I?m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet? 9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card? 11.May I have your business card? / Could you give me your business card? 12.I am sorry.I can?t recall your name./ Could you tell me how to pronounce your name again? 13.I? am sorry.I have forgotten how to pronounce your name.小聊
1.Is this your first time to China? 2.Do you travel to China on business often? 3.What kind of Chinese food do you like? 4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about…? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.確認(rèn)話意
1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down? 4.Could you speak a little more slowly, please? 5.You mean…is that right? 6.Do you mean..? 7.Excuse me for interrupting you.社交招待
1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.Alright, let me make some.I?ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food? 5.I would like to invite you for lunch today.6.Oh, I can?t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now? 8.Excuse me.I?ll be right back 9.Excuse me a moment.告別
1.Wish you a very pleasant journey home? Have a good journey!2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I?m looking forward to seeing you again.5.I?ll see you to the airport tomorrow morning.6.Don?t forget to look me up if you are ever in FUZHOU.Have a nice journey!約會(huì)
1.May I make an appointment? I?d like to arrange a meeting to discuss our new order.2.Let?s fix the time and the place of our meeting.3.Can we make it a little later? 4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free? 6.I?m afraid I have to cancel my appointment.7.It looks as if I won?t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.引用
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[廣告] 參加過(guò)無(wú)數(shù)次考試，你考過(guò)福步學(xué)堂么？
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中級(jí)會(huì)員
UID 538262 精華 0 積分 1010 帖子 424 福步幣 0 塊 閱讀權(quán)限 40 注冊(cè) 2008-9-25
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客戶詢問
1.Could I have some information about your scope of business? 2.Would you tell me the main items you export? 3.May I have a look at your catalogue? 4.We really need more specific information about your technology.5.Marketing on the Internet is becoming popular.6.We are just taking up this line.I?m afraid we can?t do much right now.回答詢問
7.This is a copy of catalog.It will give a good idea of the products we handle.8.Won?t you have a look at the catalogue and see what interest you? 9.That is just under our line of business.10.What about having a look at sample first? 11.We have a video which shows the construction and operation of our latest products.12.The product will find a ready market there.13.Our product is really competitive in the world market.14.Our products have been sold in a number of areas abroad.They are very popular with the users there.15.We are sure our products will go down well in your market, too.16.It?s our principle in business “to honor the contract and keep our promise”.17.Convenience-store chains are doing well.18.We can have anther tale if anything interests you.19.We are always improving our design and patterns to confirm to the world market 20.Could you provide some technical data? We?d like to know more about your products.21.This product has many advantages compared to other competing products.22.There are certainly being problems in the sale work at the first stage.But suppose you order a small quantity for a trail.23.I wish you a success in your business transaction.24.You will surely find something interesting.25.Here you are.Which item do you think might find a ready market at your end? 26.Our product is the best seller.27.This is our newly developed product.Would you like to see it? 28.This is our latest model.It had a great success at the last exhibition in Paris.29.I?m sure there is some room for negotiation.30.Here are the most favorite products on display.Most of them are local and national prize products.31.The best feature of this product is that it is very light in weight.32.We have a wide selection of colors and designs.33.Have a look at this new product.It operates at touch of a button.It is very flexible.34.this product is patented 35.The functioning of this software has been greatly improved.36.This design has got a real China flavor.37.The objective of my presentation is for you to see the product?s function.38.The product has just come out, so we don?t know the outcome yet.39.It has only been on the market for a few months, bust it is already very popular.
第四篇：展會(huì)英語(yǔ)
一.價(jià)格
客人詢價(jià)
1.Will you please let us have an idea of your price? 2.Are the prices on the list firm offers? 3.How about the price/ How much is this? 我們報(bào)價(jià)
4.This is our price list.5.We don’t give any commission in general.6.What do you think of the payment terms? 7.Here are our FOB prices.All the prices in the lists are subject to our final confirmation.8.In general, our prices are given on a FOB basis.9.We offer you our best prices, at which we have done a lot business with other customers.10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP? 11.This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in?
客人還價(jià)
12.Is it possible that you lower the price a bit? 13.Do you think you can possibly cut down your prices by 10%? 14.Can you bring your price down a bit? Say $20 per dozen.15.It’s too high;we have another offer for a similar one at much lower price.16.But don’t you think it’s a little high? 17.Your price is too high for us to accept.18.It would be very difficult for us to push any sales it at this price.19.If you can go a little lower, I’d be able to give you an order on the spot.20.It is too much.Can you discount it? 拒絕還價(jià)
21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22.Our price is competitive as compared with that in the international market.23.To tell you the truth, we have already quoted our lowest price.24.I can assure you that our price if the most favorable.A trial will convince you of my words.25.The price has been cut to the limit.26.I’m sorry.It is our rock-bottom price.27.My offer was based on reasonable profit, not on wild speculations.28.While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.接受還價(jià)
29.Can we each make some concession? 30.In order to conclude business, we are prepared to cut down our price by 5%.31.If your order is big enough, we may reconsider our price.32.Buyer wish to buy cheap and sellers wish to sell dear.Everyone has an eye to his own benefit.33.The price of his commodity has recently been adjusted due to advance in cost.34.Considering our good relationship and future business, we give a 3% discount.二.訂單
客人詢問最小單數(shù)量
35.What’s minimum quantity of an order of your goods?
詢問訂貨數(shù)量
36.How many do you intend to order? 37.Would you give me an idea how much you wish to order from us? 38.When can we expect your confirmation of the order? 39.As our backlogs are increasing, please hasten the order.40.Thank you for your inquiry.Would you tell us what quantity you require so that we can work out the offer? 41.We regret that the goods you inquire about are not available.客人回答訂單數(shù)量
42.The size of our order depends greatly on the prices.43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.44.If you reduce your price by 5, we are going to order 1000sets.45.Considering the long-standing business relationship between us, we accept it.46.This is a trial order;please send us 100 sets only so that we may test the market.If successful, we will give you large orders in the future.47.We have decided to place an order for your electronic weighing scale.48.I’d like to order 600 sets.49.We can’t execute orders at your limits.感謝下單
50.Generally speaking, we can supply form stock.51.I want to tell you how much I appreciate your order.52.Thank you for your order of 100 dozen of the shirts.We assure you of a punctual execution of your order.53.Thank you very much for your order.三.交貨
客人詢問交貨期
54.What about our request for the early delivery of the goods? 55.What is the earliest time when you can make delivery? 56.How long does it usually take you to make delivery? 57.When will you deliver the products to us? 58.When will the goods reach our port? 59.What about the method of delivery? 60.Will it possible for you to ship the goods before early October?
答復(fù)交貨期
61.I think we can meet your requirement.62.I ‘m sorry.We can’t advance the time of delivery.63.I’m very sorry for the delay in delivery and the inconvenience it must have caused you.64.We can assure you that the shipment will be made not later than the fist half of May.65.We will get the goods dispatched within the stipulated time.66.The earliest delivery we can make is at the end of September.客人要求提早交貨
67.You may know that time of delivery is a matter of great important.68.You know that time of delivery if very important to us.I hope you can give our request your special consideration.69.Let’s discuss the delivery date first.You offered to deliver the goods within six months after the contract signing.70.The interval is too long.Could we expect an earlier shipment within three months? 穩(wěn)住客人
71.We shall effect shipment as soon as the goods are ready 72.We will speed up the production in order to ship your order in time.73.If you desire earlier delivery, we can only make a partial shipment.74.But you’d better ship the goods entirely.75.We’ll try our best.The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76.I’m afraid not.As you know, our manufacturers are full and we have a lot of order to fill.77.I’ll find out with our home office.We’ll do our best to advance the time of delivery.78.Thank you very much for your cooperation.79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.四.簽單
簽單前建議
1.Before the formal contract is drawn up we’d like to restate the main points of the agreement.2.We can get the contract finalized now.3.Could you repeat the terms we’ve settled?
4.It is very important for us to abide by contracts and keep good faith.5.Have you any questions as regards to the contract? 6.I’d like to hear your ideas about the problem.7.I think it is better to have a good understanding of all clauses before signing a contract.8.Do you have any comment to make about this clause? 9.Do you think the contract contains basically all we have agreed on during negotiations? 10.Everything has been arranged well.I hope the signing of the contract will go smoothly.11.These are two originals of the contract we prepared.詢問簽單
12.When shall we sign the contract? 13.Mr.Brown, do you think it is time to sign the contract? 14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?
15.Shall we sign the contract now? 16.Just sign there on the bottom.17.The contract is ready, would you mind reading it through? 18.We have reached an agreement on all the clauses discussed so far.It is time to sing the contract.簽單后祝語(yǔ)
19.I’m very pleased that we have come to an agreement at last.20.Let’s congratulate ourselves for the successful contract.五.付款方式
客人詢問付款方式
1.Shall we discuss the terms of payment? 2.What is your regular practice about terms of payment? 3.What are your terms of payment? 4.How are we going to arrange payment?
回復(fù)詢問付款方式 5.We’d like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for a 30 percent down payment.9.We expect payment in advance on first orders.客人建議付款方式
10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest method, but rather complicated.禮貌拒絕客人
13.’m sorry.We can’t accept D/P or D/A.We insist on payment by L/C.14.I’m afraid we must insist on our usual payment terms.15.“Payment by installments” is not the usual practice in world trade.16.It is difficult for us to accept your suggestion
接受客人付款方式
17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight;however, this should not be taken as a precedent.18.have no alternative but to accept your terms of payment.信用證要求及貨幣
19.When should we open the L/C? 20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid? 22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents you’ll provide?
24.Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection.I suppose that is all.25.In what currency will payment by made? 26.We usually do business in U.S.dollars as world prices are often dollars based.六.保險(xiǎn)
客人詢問保險(xiǎn)
1.As for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance? 3.What do your insurance clauses cover? 4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods? 6.Can you tell me the difference between WPA and FPA? 7.What risks are you usually covered against? 8.Is war risk to be covered? 9.I’d like to have the insurance of the goods covered at 110% of the invoice amount.回復(fù)保險(xiǎn)詢問
10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc.If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we don’t cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15.The FPA clause doesn’t cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost.Our past experience shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land.In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.七.參觀工廠
1.You’ll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Let’s me know when you are free.We will arrange the tour for you.4.I would be pleased to accompany you to the workshops.5.We will drive you to our plant, which is about thirty minutes from here.6.Can I have a brochure of your factory? 7.Here is the product shop;shall we start with the assembly line? 8.All products have to go through five checks during the manufacturing process.9.The production method ahs been improved by introducing advanced technologies.10.It is a pleasure to show our factory to our friends, what is your general impression? 11.It is nice to meet you.Welcome to our factory.12.Shall we rest a while and have a cup of tea before going around? 13.I would like to look over the manufacturing process.How many workshops are there in the factory? 14.Some accessories are made by our associates specializing in these fields.15.It is very kind of you to say so.My associate and I would be interested in visiting your factory.16.We believe that the quality is the soul of an enterprise.17.Would it be possible for me to have a closer look at your samples?
第五篇：展會(huì)英語(yǔ)
A.Hi，hello/ Good morning, Can I help you? /what can I do for you?(你好,有什么可以幫你的？)B.I’d love to buy some rubber sponge.A.OK,we are rubber sponge professional supplier.Can supply you good quality with lowest price.May I have your name Card.(先生你從哪國(guó)來(lái)的？可以給我你的名片嗎)B.(Pass the name card to you)What is the price of this? A.Before we quote the best price to you,we need more information from you, 1.What is the quantity you want to buy? 2.What is your market? B.Answer the questions A.The price of this style is FOBxiamenUSD 3.This is our catalogues.We have listed all products inside 這是我們的目錄，里面有我們所有的產(chǎn)品；
4.The price is FOB 10.27.We may give you 2% discount if you order full container quantity;這個(gè)產(chǎn)品價(jià)格是FOB 10.27,如果你買整柜的話,我們可以再優(yōu)惠2個(gè)點(diǎn)
6.Ok, I will consider your price after I back to office and I shall keep you informed by email 好的,我回去可以同公司商量下再考慮你的價(jià)格,我會(huì)發(fā)郵件和你保持聯(lián)系
7.I can not tell you more about this technical points But I will check with my engineer and give you clear answer 有關(guān)這個(gè)技術(shù)問題我不是很懂不能說(shuō)的太多,我會(huì)和我的工程師溝通再回復(fù)你;8.we are a reputed manufacture for various lighting products.We can produce as per your drawings and design 我們是一家行業(yè)知名的燈具生產(chǎn)商,我們可以按照你的圖紙來(lái)生產(chǎn);10.Could you please clarify the materials specification and purchasing quantity before my quotation.在我報(bào)價(jià)前,您能否提供下你需要產(chǎn)品的規(guī)格和材料要求,以及采購(gòu)數(shù)量;
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