第一篇：旅游英語(yǔ)實(shí)習(xí)報(bào)告

前言

旅游英語(yǔ)專業(yè)是一個(gè)意在把學(xué)生培養(yǎng)成 德、智、體、美全面發(fā)展，身心健康，具有良好的職業(yè)素質(zhì)和文化修養(yǎng)，英語(yǔ)熟練，掌握較強(qiáng)理論基礎(chǔ)，具備豐富熟練操作經(jīng)驗(yàn)（即掌握旅游及酒店行業(yè)基本管理技能及業(yè)務(wù)），從事旅游及酒店行業(yè)中層以上管理業(yè)務(wù)等工作的高等應(yīng)用型人才。以及運(yùn)用相關(guān)專業(yè)知識(shí)的文秘等職業(yè)。

一、實(shí)習(xí)目的為了更好的運(yùn)用所學(xué)的英語(yǔ)和日語(yǔ)以及計(jì)算機(jī)的知識(shí)，適應(yīng)工作崗位的需求，在實(shí)踐中充分運(yùn)用所學(xué)的知識(shí)，使自己的專業(yè)知識(shí)更具專業(yè)化。同時(shí)也培養(yǎng)我們適應(yīng)社會(huì)的能力以及處理人際關(guān)系的能力。為以后自己更好的走上社會(huì)做好準(zhǔn)備。

二、實(shí)習(xí)時(shí)間

2010年11月至2011年6月

三、實(shí)習(xí)地點(diǎn)

xx電機(jī)有限公司

四、實(shí)習(xí)單位和部門(mén)

xx電機(jī)行政部門(mén)

實(shí)習(xí)單位基本情況：我公司是一家日本獨(dú)資企業(yè)，位于美麗的xx市開(kāi)發(fā)區(qū)xx工業(yè)園xx路xx號(hào)。公司總投資xxx萬(wàn)美元，主要生產(chǎn)新型電子元器件（頻率控制與選擇元件、混合集成電路）、計(jì)算機(jī)輔助設(shè)計(jì)（三維CAD）系統(tǒng)制造、軟件產(chǎn)品開(kāi)發(fā)、生產(chǎn)，銷售自產(chǎn)產(chǎn)品。公司于2006年03月通過(guò)ISO 9001；2006年05月通過(guò)ISO 14001，公司以先進(jìn)的企業(yè)經(jīng)營(yíng)理念，持續(xù)改進(jìn)品質(zhì)和管理，滿足客戶需求作為企業(yè)發(fā)展的源動(dòng)力，立足于國(guó)際市場(chǎng)。我們將以優(yōu)質(zhì)的產(chǎn)品和良好的服務(wù)追求與客戶實(shí)現(xiàn)雙贏、攜手共創(chuàng)更加美好的未來(lái)。

福利設(shè)施：

1，設(shè)有員工餐廳/圖書(shū)室室

2，恒溫空調(diào)廠房

3，員工享有六項(xiàng)社會(huì)保險(xiǎn)福利（養(yǎng)老、醫(yī)療、失業(yè)、生育、工傷保險(xiǎn)、住房公積金）

4，全新宿舍提供，6人/一間，干凈衛(wèi)生，有單獨(dú)的衛(wèi)生間和廚房間

5，員工生日發(fā)放禮物

6，年終獎(jiǎng)金發(fā)放

7，節(jié)日禮品發(fā)放（工會(huì)組織）

8，年終尾牙、年中旅游等活動(dòng)

第二篇：旅游英語(yǔ)實(shí)習(xí)報(bào)告

On November 24, 2012,we went to Huiyuan to have an internship for our Practical English for Tourism course.Our class was divided into four groups,each group has 8 members.I was in group 4.This time we would be an English-speaking guide to introduce two sections in Huiyuan to our classmates.I chose Wuhu section and Chaohu section to introduce.At first, I was very excited and a little nervous.Because both of them are my hometown.I come from Wuwei, it was a county of Chaohu at past, but now it became a part of Wuhu.Although I knew much about Wuhu and Chaohu, I prepared it for a long time and found more information about these two cities on Internet.At that day,we went to Huiyuan by bus.It was an unforgettable experience, because we didn't know the right way to Huiyuan, we took off the bus on a wrong place.Then we asked some native people to find the right way.We walked for a long time and crossed the road to the place.When we arrived there, most students had already been there!We felt very tired.After this thing, I thought we should make sure how to go a place, then we go there, not just ask people on the way.As we met our teacher, we entered in Huiyuan.It was a beautiful theme park.From the first student's introduction, I knew that this park was initiated by Anhui Provincial Government and planned by Hefei Municipal Government, was a product of the joint effort of seventeen cities and collective wisdoms of sixty million people in Anhui province.And it was located in Hefei Economic and Technical Development Zone to the west of He'an Road and north of Fanhua Avenue, adjacented east to Mingzhu Plaza and Anhui International Exhibition Centre and west to Heifei College City, facing Hefei Children's Activity Centre across the street.The park was based on the folk anima and cultural elites, represents romantic charms of the typical scenery in Anhui Provinceall the beauties collected in one park.After a while, it was my turn to introduce my sections.We moved to Chaohu section, I started to be an English-speaking guide.The first thing came to our eyes was a small lake, it was a symbol of Chaohu lake.The lake was clean and peaceful.Because Chaohu has many lakes and mountains, the city was rich in water and soil resources.It was one of the most important bases for aquatic products and vegetables in Anhui Province, and for producing staple agricultural products, such as rice, cotton and oil in China.Then we went to the Silver Screen Mountain, it was famous for the peony which was lived on the mountain.I told them that every year in my country many people came there to see the peony blossoming in late spring.At the foot of Silver Screen Mountain, there was a square pavilion near the water and pavilion is famous Shabby House Pavilion.It was built in the year of 824, by the famous poet of Tang Dynasty, Liu Yuxi, who wrote his classical essay Inscription of Shabby House, which made his name well-known to people from generations to generations.I asked the students if who can recite the poem, then they said it together.We walked along the lake to the next section.I talked a little about the Bantang Hotspring.Our teacher gave me a question about the Hotspring, she asked me how much we spend in that place one day.She said that a lot of people were interested in this.However, I

reallydidn't know it.I felt a little depressed, I should prepared more about this.After Chaohu section, I still had Wuhu section to introduce.We knew that this city was located in southeast of Anhui Province and the south bank of low reaches of the Yangzi River.I introduced many things about Fanta Wild Adventure, Wuhu Yangzi River and Jiuzi square.The city was a beautiful garden city, the natural scenery like Mirror Lake and Zheshan mountain were very fantastic.I welcomed them to visit these two beautiful cities in the future.At last, we went back to our school by taxi.From this experience, I knew more about Huiyuan, especially Chaohu and Wuhu.I thought it was a good chance to practice our oral English and prepare to be an English-speaking guide.We met some difficulties in this internship, we learnt that we should study English hard, so we can improve our English and use English well.It was not easy to be a tour guide.I thought I could understand the job clearly.We should have the ability to turn our knowledge into working.And we should deal with something calmly.

第三篇：旅游英語(yǔ)實(shí)習(xí)報(bào)告

導(dǎo)語(yǔ)：實(shí)習(xí)報(bào)告是指各種人員實(shí)習(xí)期間需要撰寫(xiě)的對(duì)實(shí)習(xí)期間的工作學(xué)習(xí)經(jīng)歷進(jìn)行描述的文本。下面由小編為大家整理的旅游英語(yǔ)實(shí)習(xí)報(bào)告，希望可以幫助到大家！

旅游英語(yǔ)專業(yè)是一個(gè)意在把學(xué)生培養(yǎng)成 德、智、體、美全面發(fā)展，身心健康，具有良好的職業(yè)素質(zhì)和文化修養(yǎng)，英語(yǔ)熟練，掌握較強(qiáng)理論基礎(chǔ)，具備豐富熟練操作經(jīng)驗(yàn)（即掌握旅游及酒店行業(yè)基本管理技能及業(yè)務(wù)），從事旅游及酒店行業(yè)中層以上管理業(yè)務(wù)等工作的高等應(yīng)用型人才。以及運(yùn)用相關(guān)專業(yè)知識(shí)的文秘等職業(yè)。

一、實(shí)習(xí)目的為了更好運(yùn)用所學(xué)的英語(yǔ)和日語(yǔ)以及計(jì)算機(jī)的知識(shí)，適應(yīng)工作崗位的需求，在實(shí)踐中充分運(yùn)用所學(xué)知識(shí)，使自己的專業(yè)知識(shí)更具專業(yè)化。同時(shí)也培養(yǎng)我們適應(yīng)社會(huì)的能力以及處理人際關(guān)系的能力。為以后自己更好的走上社會(huì)做好準(zhǔn)備。

二、實(shí)習(xí)時(shí)間

20xx年11月至20xx年6月

三、實(shí)習(xí)地點(diǎn)

xx電機(jī)有限公司

四、實(shí)習(xí)單位和部門(mén)

xx電機(jī)行政部門(mén)

實(shí)習(xí)單位基本情況：我公司是一家日本獨(dú)資企業(yè)，位于美麗xx市開(kāi)發(fā)區(qū)xx工業(yè)園xx路xx號(hào)。公司總投資xxx萬(wàn)美元，主要生產(chǎn)新型電子元器件（頻率控制與選擇元件、混合集成電路）、計(jì)算機(jī)輔助設(shè)計(jì)（三維CAD）系統(tǒng)制造、軟件產(chǎn)品開(kāi)發(fā)、生產(chǎn)，銷售自產(chǎn)產(chǎn)品。公司于2006年03月通過(guò)ISO 9001；2006年05月通過(guò)ISO 14001，公司以先進(jìn)的企業(yè)經(jīng)營(yíng)理念，持續(xù)改進(jìn)品質(zhì)和管理，滿足客戶需求作為企業(yè)發(fā)展源動(dòng)力，立足于國(guó)際市場(chǎng)。我們將以優(yōu)質(zhì)的產(chǎn)品和良好的服務(wù)追求與客戶實(shí)現(xiàn)雙贏、攜手共創(chuàng)更加美好的未來(lái)。

福利設(shè)施：

1，設(shè)有員工餐廳/圖書(shū)室室

2，恒溫空調(diào)廠房

3，員工享有六項(xiàng)社會(huì)保險(xiǎn)福利（養(yǎng)老、醫(yī)療、失業(yè)、生育、工傷保險(xiǎn)、住房公積金）

4，全新宿舍提供，6人/一間，干凈衛(wèi)生，有單獨(dú)的衛(wèi)生間和廚房間

5，員工生日發(fā)放禮物

6，年終獎(jiǎng)金發(fā)放

7，節(jié)日禮品發(fā)放（工會(huì)組織）

8，年終尾牙、年中旅游等活動(dòng)

五、實(shí)習(xí)內(nèi)容

一、工作內(nèi)容

1、接應(yīng)聘者來(lái)電，給應(yīng)聘者進(jìn)行簡(jiǎn)單初始，通過(guò)者送往各部門(mén)經(jīng)理處進(jìn)行復(fù)試。

2、開(kāi)試工單通知復(fù)試通過(guò)者試工，并做好登記；

3、協(xié)助做好新員工入職培訓(xùn)、階段性培訓(xùn)等培訓(xùn)工作；

4、送文件至各級(jí)領(lǐng)導(dǎo)，簽收文件；

5、整理及保管補(bǔ)卡條、請(qǐng)假條；整理員工檔案，以備隨時(shí)出檔和歸檔；

6、復(fù)印、速印辦公文件，發(fā)傳真，領(lǐng)辦公表格等；

7、協(xié)助辦理新進(jìn)人員入職手續(xù)，員工調(diào)職、離職手續(xù)

8、計(jì)算管理人員月考勤，并將考勤明細(xì)送至各部門(mén)核對(duì)簽字

9、錄入月罰款單與獎(jiǎng)勵(lì)單，錄入員工養(yǎng)老保險(xiǎn)資料

10、接待我公司最大的日本客戶富士通，并在此期間擔(dān)當(dāng)翻譯為客戶介紹我們的公司的主要情況。

11、有時(shí)也負(fù)責(zé)為上級(jí)領(lǐng)導(dǎo)當(dāng)英語(yǔ)翻譯一起去接待我們的客戶。

二、收獲以及體會(huì)

一收獲：

一是加強(qiáng)思想學(xué)習(xí)，主動(dòng)與上級(jí)領(lǐng)導(dǎo)溝通，努力提高思想水平思想是人的靈魂，是人的內(nèi)在力，要想把實(shí)習(xí)任務(wù)完成好，首先要把思想調(diào)整好。領(lǐng)導(dǎo)十分重視大學(xué)生成長(zhǎng)，為此特地為我們制定了“雙導(dǎo)師實(shí)習(xí)制度”。雙導(dǎo)師，顧名思義，就是兩位導(dǎo)師，工人導(dǎo)師是教授生產(chǎn)技術(shù)，而領(lǐng)導(dǎo)導(dǎo)師是在思想上引領(lǐng)大學(xué)生，為其排憂解疑，指引方向的。在此優(yōu)勢(shì)下，我主動(dòng)與領(lǐng)導(dǎo)進(jìn)行了溝通，在領(lǐng)導(dǎo)的尊尊教導(dǎo)下，我對(duì)實(shí)習(xí)有了更為深層次的理解，更明確了我的工作目標(biāo)，在思想上使我對(duì)未來(lái)的工作有了新的認(rèn)識(shí)，在行動(dòng)上使我對(duì)未來(lái)人生有了新的規(guī)劃。

二是注重聯(lián)系實(shí)際，理論與實(shí)踐相結(jié)合，努力提高實(shí)習(xí)質(zhì)量。

在實(shí)習(xí)中我發(fā)現(xiàn)大學(xué)中所學(xué)的專業(yè)知識(shí)并不是完全都能運(yùn)用到實(shí)踐中，我所學(xué)的是英語(yǔ)和旅游知識(shí)，而我所在的公司卻是一家電機(jī)公司看起來(lái)兩者相差很大。而我所學(xué)的幾乎運(yùn)用不到但其實(shí)不然。我可以翻譯我們公司所生產(chǎn)的產(chǎn)品，為外國(guó)客戶介紹我們的產(chǎn)品。同時(shí)也可以接待我們的客戶。在此期間我必須重新學(xué)習(xí)關(guān)于電機(jī)方面的英語(yǔ)。這也讓我的英語(yǔ)在另個(gè)方面有了更大的提高。

三是熱愛(ài)實(shí)習(xí)崗位，積極承擔(dān)崗位職責(zé)，不斷提升實(shí)習(xí)效率。

二體會(huì)：

只有愛(ài)崗才能敬業(yè)，熱愛(ài)實(shí)習(xí)崗位才能完成好實(shí)習(xí)崗位的工作。在實(shí)習(xí)過(guò)程中我努力培養(yǎng)自己對(duì)本崗位工作的熱情，珍惜在崗位上的每一分鐘，積極承擔(dān)崗位上的責(zé)任以及義務(wù)，努力做到能夠獨(dú)立完成頂崗任務(wù)。對(duì)崗位做到懂、會(huì)、做。

在實(shí)習(xí)的那段時(shí)間，讓我體會(huì)到生活的艱辛和社會(huì)環(huán)境的壓力。我自己也開(kāi)始明白社會(huì)的殘忍適者生存，不適者則被淘汰。雖然很累可是我卻仍要堅(jiān)持下去，因?yàn)槲也幌胱鰝€(gè)生活失敗者，我不想永遠(yuǎn)都躲在舒適環(huán)境里卻從不知道人間的冷暖。寶劍只有被磨礪過(guò)才會(huì)更加鋒利。而我只有在社會(huì)中磨練才會(huì)更加堅(jiān)強(qiáng)，更加成熟。走出學(xué)校踏上社會(huì)一開(kāi)始讓我覺(jué)得恐慌，面對(duì)形形色色的人我覺(jué)得無(wú)所適從。但是時(shí)間讓我開(kāi)始平靜下來(lái)，而我也開(kāi)始慢慢的適應(yīng)了這種環(huán)境，讓我開(kāi)始覺(jué)得其實(shí)學(xué)校外的生活也是蠻有味道的。

六、實(shí)習(xí)總結(jié)

此次畢業(yè)實(shí)習(xí)，我學(xué)會(huì)了運(yùn)用所學(xué)知識(shí)解決處理簡(jiǎn)單問(wèn)題的方法與技巧，學(xué)會(huì)了與員工同事相處溝通的有效方法途徑。積累了處理有關(guān)人際關(guān)系問(wèn)題的經(jīng)驗(yàn)方法。同時(shí)我體驗(yàn)到了社會(huì)工作的艱苦性，通過(guò)實(shí)習(xí)，讓我在社會(huì)中磨練了下自己，也鍛煉了下意志力，訓(xùn)練了自己的動(dòng)手操作能力，提升了自己的實(shí)踐技能。積累了社會(huì)工作的簡(jiǎn)單經(jīng)驗(yàn)，為以后工作也打下了一點(diǎn)基礎(chǔ)。

結(jié)束了本次的實(shí)習(xí)讓我總有些舍不得，雖然說(shuō)只是短短的六個(gè)月卻讓我受益匪淺。實(shí)習(xí)生活極大的開(kāi)闊了我視野，讓我學(xué)到了很多學(xué)校以外的知識(shí)，讓我懂得了作為一個(gè)辦公室文員的不易。我相信此次的實(shí)習(xí)將會(huì)是我人生一個(gè)重要的轉(zhuǎn)折點(diǎn)。而我會(huì)在以后的生活中更加努力的提升我自己。

第四篇：旅游英語(yǔ)實(shí)習(xí)報(bào)告（英文）

旅游英語(yǔ)實(shí)習(xí)報(bào)告

隨著旅游業(yè)的快速發(fā)展，激烈的人才競(jìng)爭(zhēng)對(duì)畢業(yè)實(shí)習(xí)提出了新的要求，一方面要求學(xué)生通過(guò)畢業(yè)前有針對(duì)性的實(shí)習(xí)為勝任今后工作打下基礎(chǔ)；另一方面要求學(xué)生通過(guò)實(shí)習(xí)了解社會(huì)，了解企業(yè)，培養(yǎng)主動(dòng)適應(yīng)旅游行業(yè)各種工作崗位需要的素質(zhì)和能力，旅游英語(yǔ)實(shí)習(xí)報(bào)告（英文）。

實(shí)習(xí)時(shí)間：2011年---2012年第一學(xué)期第14周（11月21日----11月25日）

實(shí)習(xí)內(nèi)容：景點(diǎn)導(dǎo)游，酒店服務(wù)

實(shí)習(xí)的基本要求和基本任務(wù)：

1、遵守實(shí)習(xí)規(guī)章制度，2、要求在導(dǎo)老師的指導(dǎo)下進(jìn)行。

3、實(shí)習(xí)過(guò)程中應(yīng)做到“三勤”：即手勤、嘴勤、腿勤，4、不懂就問(wèn)，虛心向?qū)嵙?xí)指導(dǎo)教師學(xué)習(xí)，努力提高自己的業(yè)務(wù)水平，為在短時(shí)間內(nèi)上崗打下基礎(chǔ)，培養(yǎng)良好的工作作風(fēng)，5、通過(guò)實(shí)踐活動(dòng)，培養(yǎng)學(xué)生獨(dú)立思考、虛心好學(xué)、認(rèn)真踏實(shí)、吃苦耐勞、刻苦鉆研、團(tuán)結(jié)友愛(ài)、協(xié)作互助的良好工作作風(fēng)。

6、講解語(yǔ)言流暢,達(dá)意,富有表現(xiàn)力。

7、撰寫(xiě)實(shí)習(xí)日志。

8、實(shí)習(xí)結(jié)束后。撰寫(xiě)實(shí)習(xí)報(bào)告，包括題目，實(shí)習(xí)單位介紹，實(shí)習(xí)內(nèi)容、過(guò)程以及實(shí)習(xí)心得、體會(huì)等。

實(shí)習(xí)目的：

（1）實(shí)習(xí)學(xué)生通過(guò)直接參加旅游相關(guān)企事業(yè)單位實(shí)際業(yè)務(wù)的定崗工作，（2）初步獲得旅游專業(yè)操作技能和實(shí)際工作經(jīng)驗(yàn)，（3）鞏固在校所學(xué)理論知識(shí)，（4）培養(yǎng)獨(dú)立工作的能力；

（5）實(shí)習(xí)學(xué)生通過(guò)參加與未來(lái)就業(yè)有關(guān)的社會(huì)實(shí)踐活動(dòng)，（6)鍛煉社會(huì)交往能力，（7）獲得實(shí)際旅游業(yè)務(wù)知識(shí)和管理知識(shí)，（8）培養(yǎng)學(xué)生綜合運(yùn)用知識(shí)的能力，（9）進(jìn)一步提高學(xué)生的綜合素質(zhì)；

（10）根據(jù)實(shí)習(xí)學(xué)生本人的愛(ài)好，（11）選擇適當(dāng)?shù)膶?shí)習(xí)場(chǎng)所，（12）找到并發(fā)揮自己的特長(zhǎng)；

（13）為撰寫(xiě)畢業(yè)論文進(jìn)行必要的調(diào)查研究并搜集所需資料。

實(shí)習(xí)一 麥積山景區(qū)導(dǎo)游（6學(xué)時(shí)）

實(shí)習(xí)目的：

1.熟悉怎樣利用導(dǎo)游腔，怎么樣突出導(dǎo)游腔以及如何轉(zhuǎn)變語(yǔ)言的節(jié)奏和聲調(diào)吸引游客的注意。

2.掌握熟悉麥積山景區(qū)的講解要點(diǎn)。

3.掌握如何把握游客的消費(fèi)心理和如何能夠“因勢(shì)利導(dǎo)”進(jìn)行推銷旅游產(chǎn)品。

4.掌握意外事故處理的程序

實(shí)習(xí)材料與工具:

1.導(dǎo)游帶團(tuán)程序模擬范例

2.導(dǎo)游推銷模擬范例

3.意外事故狀況的模擬范例

4.麥積山現(xiàn)場(chǎng)講解模擬范例

實(shí)習(xí)內(nèi)容:

1.導(dǎo)游語(yǔ)言的訓(xùn)練

2.導(dǎo)游向游客推銷旅游產(chǎn)品的訓(xùn)練

3.導(dǎo)游處理意外事故的訓(xùn)練

4.麥積山景區(qū)講解的訓(xùn)練

實(shí)習(xí)步驟:

1.教師介紹麥積山景區(qū)的布局和瀏覽路線,提出講解要求和注意事項(xiàng),引導(dǎo)學(xué)生觀察和思考

2.學(xué)生按照旅游線路的先后順序進(jìn)行講解,訓(xùn)練.掌握景點(diǎn)講解的重點(diǎn)內(nèi)容和表達(dá)技巧.3.教師介紹推銷旅游產(chǎn)品時(shí)和處理意外事故的注意事項(xiàng)

4.學(xué)生分組進(jìn)行訓(xùn)練

5.采用學(xué)生點(diǎn)評(píng)和教師指導(dǎo)相結(jié)合的方式,針對(duì)學(xué)生講解時(shí)出現(xiàn)的問(wèn)題及時(shí)加以糾正和進(jìn)行評(píng)述.作業(yè)與任務(wù):

寫(xiě)一篇麥積山景區(qū)導(dǎo)游詞,以及實(shí)習(xí)總結(jié)

麥積山導(dǎo)游詞

Maiji Mountain Grottoes

Dear my friends:

Welcome to Tianshui!

The climate of Tianshui is suitable for the survival of mankind.That makes it become a cradle of the Chinese nation.As we know, Fuxi and Nuwa who are the Chinese ancestors lived here.They created the early period of Chinese culture.For the suitable climate, there are many wonderful attractions.This time we will go to Maiji Mountain, and visit Maiji Mountain Grottoes.Maiji Mountain is located 50 km far from Tianshui just to the south of Maiji Village.It is only 142 meters above the ground, but the altitude of about 2,000 meters above the sea level.It is a single and distinct peak of the xiaolong Mountain of Western Qinling Range.Since it looks like a huge wheat straw pile from afar, it is called Maiji Mountain(the Wheat Straw pile Mountain).The flouring various plants with clouds wrapping them in a blanket of mist create one of nature’s most majestic sights.In the late of the Western Hang Dynasty, it became the palace of Kui Xiao（傀魈）who is a famous general of Tianshui.The Maiji Mountain Scenic Area was listed as a famous resort under the state protection by the State Council in 1982.And Maiji Mountain Grottoes are the most important area of it, which rank the second in the four well-known grottoes in Gansu province.(The four well-known grottoes are Mogao Grottoes, Maiji Mountain Grottoes, Bingling Temple Grottoes and Mati Temple Grottoes.)

The grottoes of Maiji Mountain are caved in the cliffs, which are in rows 20 to 30 meters or 70 to 80 meters above the foot of mountain.That makes them look like a huge honeycomb in the distance.The wide of those grottoes which are linked by some dangerous ways is from 3 meters to about 1 meter.Maiji Mountain Grottoes were first dug in the Qin Dynasty of the Sixteen States period(about 384 to 417 AD).And the grottoes were cut and repaired in the successive dynasties of the Northern Wei Dynasty, the Western Wei Dynasty, the Northern Zhou Dynasty, the Sui Dynasty, the Tang Dynasty, the Five Dynasties, the Song Dynasty, the Yuan Dynasty, the Ming Dynasty and the Qing Dynasty.An earthquake which occurred in Tianshui during the Tang Dynasty(734 AD)resulted in collapse of the cliff, and the grottoes were subsequently divided into tow sections: the Eastern and the Western with 54 and 140 grottoes respectively, which were called the Eastern

pavilion and the Western pavilion during the Five Dynasties.In the Eastern, there is the Thousands of Buddhism Corridor, the Throwing Flowers Building, the Upper Seven-Buddhism pavilion, and the Middle Seven-Buddhism pavilion, and so on.In the Western, there are 3 grottoes which are the most famous.In them, the biggest is the Thousands of Buddhism pavilion, the second is the Heavenly Cave, and the smallest is the Cave NO.127, which were all cut in 6 AD.There is a legend associated with the Throwing Flowers Building.It is said that Sakyamuni appeared here to preach.During the first time, there were tens of thousands of disciples in the valley which was under the Throwing Flowers Building.In order to know whether all of them understand the Buddhist thoughts and tenets, the 28 flying aspara threw different kinds of petals to them.If the disciples understood, the petals would not fall, but fall;if not, the petals would fall.It was surprised that all of the petals rose.Now you can throw some pieces of paper, you will find the pieces rise.Do you know why? Because there is an air current which can make some light things rise.Though Maiji Mountain Grottoes are suffered many earthquakes and fires, now there are 194 grottoes, more than 7,200 statues and over 1,300 square meters murals.As the stone of Maiji Mountain is unfit for caving, most statues are clay sculptures, but they are quite exquisite.The sculptures are mainly images of Buddha and his disciples, Bodhisattvas, the Heavenly Kings and Vajras.It is surprised that the sculptures have been preserved well, even though the climate is wet in Maiji Mountain.Like the earliest sculpture of Mogao Grottoes, the grottoes of Maiji Mountain were obviously influenced by the Indian style in 30 caves during the Northern Wei Dynasty, the Western Wei Dynasty and the Northern Zhou Dynasty.By the time of the Song Dynasty, the style was changed greatly due to mixing the Indian culture and the Central Chinese culture.The sculptures wear diverse countenance looking vivid.And the dress of them is soft and

natural.In the late period, the style was continuously improved on the basis of the Chinese current culture.So the sculptures are more vivid than before and full of the interest of worldly life.However, since the Northern Wei Dynasty, almost the sculptures bowed their heads, as if they were looking this world.They are the gods, but they look like the human beings.The grottoes of Maiji Mountain are of high values for the study on politic, economy and culture in ancient China, even though they are the Buddhist arts.The grottoes embody the Chinese national tradition and consciousness, and also have the characteristic of making the form show the spirit.Especially the sculptures of the Sui and Tang Dynasty are full and rounded, and in the Song Dynasty, they are thin, delicate and pretty.Maiji Mountain Grottoes reflect the evolution of the clay sculptures art in China.They are referred to as “the treasure houses of oriental sculptures”.《麥積山的呼喚》觀后感：

UponThe Call of Maijishan Mounaint

實(shí)習(xí)二 仙人崖景區(qū)導(dǎo)游（6學(xué)時(shí)）

實(shí)習(xí)目的：

1.掌握熟悉仙人崖景區(qū)的講解要點(diǎn)

2.熟悉怎樣利用導(dǎo)游腔，怎么樣突出導(dǎo)游腔以及如何轉(zhuǎn)變語(yǔ)言的節(jié)奏和聲調(diào)吸引游客的注意

3.掌握如何把握游客的消費(fèi)心理和如何能夠“因勢(shì)利導(dǎo)”進(jìn)行推銷旅游產(chǎn)品。

4.掌握意外事故處理的程序

實(shí)習(xí)材料與工具：

1.導(dǎo)游帶團(tuán)程序模擬范例

2.導(dǎo)游推銷模擬范例

3.意外事故狀況的模擬范例

4.仙人崖現(xiàn)場(chǎng)講解模擬范例

實(shí)習(xí)內(nèi)容：

1.導(dǎo)游語(yǔ)言的訓(xùn)練

2.導(dǎo)游向游客推銷旅游產(chǎn)品的訓(xùn)練

3.導(dǎo)游處理意外事故的訓(xùn)練

4.仙人崖景區(qū)講解的訓(xùn)練

實(shí)習(xí)步驟：

1.教師介紹仙人崖景區(qū)的布局和瀏覽路線,提出講解要求和注意事項(xiàng),引導(dǎo)學(xué)生觀察和思考

2.學(xué)生按照旅游線路的先后順序進(jìn)行講解,訓(xùn)練.掌握景點(diǎn)講解的重點(diǎn)內(nèi)容和表達(dá)技巧.3.教師介紹推銷旅游產(chǎn)品時(shí)和處理意外事故的注意事項(xiàng)

4.學(xué)生分組進(jìn)行訓(xùn)練

5.采用學(xué)生點(diǎn)評(píng)和教師指導(dǎo)相結(jié)合的方式,針對(duì)學(xué)生講解時(shí)出現(xiàn)的問(wèn)題及時(shí)加以糾正和進(jìn)行評(píng)述

作業(yè)與任務(wù)：

寫(xiě)一篇仙人崖導(dǎo)游辭以及實(shí)習(xí)總結(jié)

仙人崖的導(dǎo)游詞：

仙人崖導(dǎo)游詞

仙人崖石窟位于天水市市區(qū)東南65公里，天水市北道鎮(zhèn)東南45公里的朱家后川，距麥積山景區(qū)東北方向15公里，實(shí)習(xí)報(bào)告《旅游英語(yǔ)實(shí)習(xí)報(bào)告（英文）》。相傳此處過(guò)去常有高人隱居于此修行，點(diǎn)燈指路，故名仙人崖。仙人崖景區(qū)由三崖、五蓮山、六大寺組成，翠峰林立，巖石萬(wàn)仞，松檜成林，鳥(niǎo)語(yǔ)花香。寺觀修建于峰頂或飛崖之下，融匯了儒釋道三教合一的宗教文化，現(xiàn)為一佛、道合一的石窟寺廟，有明清殿宇27座，房屋54間，及北魏、宋、明清各代塑像197尊，壁畫(huà)83平方米，永樂(lè)年間的珍貴銅佛像5尊。仙人崖三崖中，以西崖面積和佛殿數(shù)量為最，14座殿宇內(nèi)有唐、宋、明、清各代佛像100多尊，藝術(shù)價(jià)值極高。“仙人送燈”、“凈土松濤”、“仙水湖光”、“十八羅漢朝玉帝”，仙境意趣，景景相連。仙人崖景區(qū)在麥積山景區(qū)的正北方，處于秦嶺的西翼。因其地處南北方交界，所以在北方的雄山旁常伴南方的秀水淙淙。南北方景色相比相襯，渾然一體。景色極為誘人。仙人崖地勢(shì)險(xiǎn)要，以石巖洞、獻(xiàn)珠峰、南天門(mén)、寶蓋山、千佛崖最為典型，奇山、秀水、綠樹(shù)、野花相映，涉足其間，確有身臨仙境之感。

Immortal Cliff

Immortal Cliff Cave is located 65 kilometers southeast of Tianshui City, and 45 kilometers southeast of the Zhujiahouchuan Village of Beidao Town.Legend has it that in the past immortals often lived here for the practice, lighting the way, so it is named the Immortal Cliff.Immortal Cliff Scenic Spots is composed of three cliffs, Mount Wulian, six temples.With the peak forest, rugged rocks, pine and cypress forest, nature forms an idyllic scene for huaman beings here.The temple was built over the peaks or under the flying cliffs, integrated the religious cultures of Confucianism, Taoism and Buddhalism It is now a cave temple with the mixture of Buddha and Tao as well, which has 27 temples from Ming and Qing Dynasties, 54 houses, and 197 statues and 83 square meters of murals from the Northern Wei, Song, Ming and Qing Dynasties.The site also has 5 Copper Buddha statues from the Yongle Years, Ming Dynasty.Among the three cliffs, the Western Cliff holds the most temples and cliff area, with 14 temples which holds over 100 Buhhda statues from the Tang, Song, Ming, Qing Dynasties.It has a very precious artistic value.“The Immortal Send the Lamp”, “pines Sound-waves over the Wonderland”, “Fairy Lake”, “Eighteen Arhats Meet the Jade Emperor”, nature shows us wonderland charm, site by site.Immortal Cliff Scenic Spots, just north of Maijishan Scenic Area,of the western wing of Qinling Mountains, there are northern sylish hill side with southern way of silk-like waterfall features since it lies in the north and south junction, all blending into one harmonious whole.The scenery is very attractive.Immortal Cliff has a rugged terrain, with Rock Cave, Mount Jewels-showing, Southern Gate, and Baogai Hill.Thousand-Buddha Cliff is most typical, mountains, water, trees, flowers interconnected in a natural but specific way, when setting foot there, you sure will have the feeling of walking into the Wonderland.實(shí)習(xí)三 伏羲廟景點(diǎn)導(dǎo)游（6學(xué)時(shí)）

實(shí)習(xí)目的：

1.掌握熟悉伏羲廟景點(diǎn)的講解要點(diǎn)

2.熟悉怎樣利用導(dǎo)游腔，怎么樣突出導(dǎo)游腔以及如何轉(zhuǎn)變語(yǔ)言的節(jié)奏和聲調(diào)吸引游客的注意

3.掌握如何把握游客的消費(fèi)心理和如何能夠“因勢(shì)利導(dǎo)”進(jìn)行推銷旅游產(chǎn)品。

4.掌握熟悉計(jì)調(diào)員的基本素質(zhì)

實(shí)習(xí)材料與工具：

1.導(dǎo)游帶團(tuán)程序模擬范例

2.導(dǎo)游推銷模擬范例

3.計(jì)調(diào)員模擬范例

4.仙人崖現(xiàn)場(chǎng)講解模擬范例

實(shí)習(xí)內(nèi)容：

1.導(dǎo)游語(yǔ)言的訓(xùn)練

2.導(dǎo)游向游客推銷旅游產(chǎn)品的訓(xùn)練

3.做計(jì)調(diào)員的訓(xùn)練

4.伏羲廟景點(diǎn)講解的訓(xùn)練

實(shí)習(xí)步驟：

1.老師介紹伏羲廟景點(diǎn)的布局和瀏覽路線，提出講解要求和注意事項(xiàng)。

2.學(xué)生分組訓(xùn)練，注意做導(dǎo)游的要求，做計(jì)調(diào)員的要求。掌握景點(diǎn)講解的重點(diǎn)內(nèi)容和表達(dá)技巧。

3.采用學(xué)生點(diǎn)評(píng)和教師指導(dǎo)相結(jié)合的方式,針對(duì)學(xué)生講解時(shí)出現(xiàn)的問(wèn)題及時(shí)加以糾正和進(jìn)行評(píng)述.作業(yè)與任務(wù)：

寫(xiě)一篇伏羲廟導(dǎo)游詞。

伏羲廟導(dǎo)游詞

伏羲廟位于天水市秦城區(qū)。占地面積 1.3萬(wàn)平方米，建于明正德年間，廟堂為一座兩進(jìn)三門(mén)的建筑群，自南向北有牌坊、廟宇、月臺(tái)、碑亭、主殿、古柏等，特別是古柏按六十四卦排列?！跋忍斓睢眱?nèi)有伏羲塑像、屋頂有六十四卦圖，大殿通高26.7米，縱深13.5米，面寬7間，通長(zhǎng)26.4 米，是一座典型的明代風(fēng)格建筑。

自1988年開(kāi)始，天水市政府每年在伏羲誕辰日農(nóng)歷五月十三日(傳說(shuō)中龍的生日)舉辦規(guī)模盛大的公祭典禮，吸引了眾多的海內(nèi)外炎黃子孫前來(lái)拜祭

伏羲，炎黃兒女共同敬卯的仙祖，中華民族悠久歷史的先明，正是由于聳開(kāi)天名道，詔起文明，才有了我們這個(gè)在世界文明史山占據(jù)舉足輕重地位的古老而偉大的民族。伏羲廟，又名太吳官，俗稱人宗廟，是目前我國(guó)規(guī)模最宏大，氣勢(shì)最雄偉，保存最完整地伏羲氏禮祭祀廟宇。1963年被列為甘肅省重點(diǎn)文物保護(hù)單位，今天已成為海內(nèi)外炎黃子孫尋根祭祖地重要地點(diǎn)。走進(jìn)伏羲廟，但見(jiàn)庭院疏闊，古樹(shù)森森，相傳院內(nèi)原有64株古柏，是按照伏羲先天64卦方位排列種成，遺憾的是現(xiàn)在只剩37 棵，這些古柏蒼勁挺撥，冠蓋參天，自然得到園林專家的稱贊，喻為國(guó)內(nèi)罕見(jiàn)的古木殂品，明靜清雅的環(huán)境襯撫出伏羲廟的周易，堪稱一部世界性經(jīng)著作，它不僅對(duì)哲學(xué)、宗教、軍事學(xué)產(chǎn)生過(guò)重大影響，而且對(duì)數(shù)學(xué)、物理、天文、地理遺傳不科領(lǐng)域也起到了推動(dòng)作用，近代和現(xiàn)代一些重要科學(xué)技術(shù)的進(jìn)展，都與周易的思想有著密切關(guān)系，正是由于伏羲以上古文明的偉大貢獻(xiàn)，所以我國(guó)祭祀伏羲之禮世代綿延，經(jīng)久不衰，每年春秋兩次，每年正月十六為伏羲誕辰，實(shí)為春祭，農(nóng)歷七月十九，為伏羲祭日，舉行秋祭，昔皇故里天水對(duì)這位人文使祖的祭祀更加重視，每年春秋二季都在伏羲廟隆重舉行，在這里多次舉辦伏羲文化節(jié)，吸引海內(nèi)外各界人士前來(lái)旅游觀光，尋幽訪古，唱著我的中國(guó)人，迎著月是故鄉(xiāng)明懷著濃濃的鄉(xiāng)情，與深深的敬意，海峽兩岸的專家學(xué)者，僑居異國(guó)的炎黃子孫一批批越過(guò)萬(wàn)水千山，輕輕地步入伏羲廟尋根祭廟，顯示了優(yōu)秀的傳統(tǒng)文化在華夏兒女中產(chǎn)的強(qiáng)大凝聚力和向心力。

Translation

Fuxi Temple

Fuxi temple is located in Qincheng District ,Tianshui City.It covers an area of 13,000 square meters, built in the Zhengde years of Ming Dynasty, the temple is a two-into-three building.From the south to the north gate, there are temples, platforms, stele pavilions, the main palaces and Hector Cupers, etc.Hector Cupers, especially, is formed in a sixty-four hexagrams order.“ The Congenital Temple, whose roof is a sixty-four-trigram diagram, a hall 26.7 meters high, 13.5 meters in depth, 7 wide, 26.4 meters long, is typically an architecture of Ming style.Since the beginning of 1988, Tianshui government holds a grand scale memorial ceremony, Fuxi Birthday Ceremony in lunar May 13th every year(Dragon ‘s Birthday in the legend), attracting many at home and abroad come to pay homage to all the descendants of the Yellow Emperor.As our common ancestor and inaugurator for our civilisation , Fuxi created the principles and Chinese civilisation.For him, Chinese civilisation holds a very decisive status in the world civilisation.Fuxi temple, also known as Taiwu Guan, commonly known as the Human Ancestral Temple, is currently of the most ambitious scale, magnificent momentum, and of the most completeness among the national Fu Xi sacrificial temple.In 1963, it is listed as the key protection unit in Gansu province,nowadays, an important place for Chinese home and abroad to worship their ancestor Fuxi.Walking into the temple, you’ll see broad yard and old trees.Legend has it that the yard is in accordance with the original 64 Hector Cupers, which is programmed by the Fuxi congenital 64 hexagrams azimuthal alignment, it has now only 37 of them, what a pity.Being appraised by the landscape engineers, these vigorous Hector Cupers, high in clouds, are quite rare in our nation.Bright yet elegant environment lined Fu Xi temple with Zhou Yi or Changes, which can be a worldwide work.It is not only of importance to the philosophy, religion, military science, but also to mathematics, physics, astronomy, geographical genetics.Many recent studies have some sort of relationship with the Changes.Due to Fuxi ‘s great contribution, so we hold the memorial ceremonies twice a year, that is , the spring ceremony and the autumn ceremony.The spring ceremony, which is his birthday, lies in the lunar Jan.16th while the antumn ceremony, his fete-day.實(shí)習(xí)四 寫(xiě)3條天水景點(diǎn)旅游路線、旅游歡迎詞、歡送詞

一、3條天水景點(diǎn)旅游路線

A線：

B線：

C線：

二、旅游歡迎詞

Welcome speech

Good afternoon!

Dear friends!First on behalf of shanxi international travel service and myself welcome everyone come to shanxi province I’m very pleased to be your tour guide during your stay in shanxi province ,if you have just come to here I can show you around now please allow me introduce myself my name is li shicheng ,very interesting thing my name as similar a china famous emperor li shiming in tang dynasty ,if you afraid of forgetting my name ,I have a english name

Kevin lee ,your can call me Kevin ,sitting beside me is our driver Mr li ,he has more than ten year’s experience in driving so he will makes our trip a safe and pleasant one ,an old Chinese saying may express our hospitality:”

Isn’t it a great pleasure to have friends coming from afar “.Mr li and I will do as much as we can to make your tour pleasant and enjoyable ,I hope that your visit to this ancient province will be a happy and memorable experience in your life.三、旅游歡送詞

farewell speech

Ladies and gentlemen ：

times fly so quickly and your visit to shanxi province is drawing a close before we part ,I would like to say a few words.first I thanks everybody everybody in the group has been very co-operative ,friendly ,understanding and punctual.as your tour

guide ,I was much appreciated.China is a developing country ,and tourism is a new born thing ,the problems you have met on the trip were know to everyone , the point is that we should treasure our friendship and experience.However this is the beginning of our friendship we believe that this friendship will continue to grow in the future ,parting is such sweet sorrow , happy to meet ,sorry to depart ,and happy to meet again.Welcome come to shanxi province again

Bon voyage!

Bye-bye!

四、關(guān)于訂酒店、購(gòu)物的對(duì)話

Dialogue 1

Reserve a room

C:Clerk,L:Miss.Lin

C:Reservations.Good afternoon.May I help you?

L:I want to reserve a room in you hotel.C:what kind of room would you like?

L:I'd like a double room from 30 September to 4 October.C:Could you please hold the line?I'll see if there is room available for those days.L:OK.C:Soory to have kept you waiting.We have rooms available for that period.L:Do you have a room with a front view?

C:A double room with a front is 150 dollars per night,one with a rear view is 110 dollars per night.L:I think I'll take the one with a front view then.C:Could I have your name,please?

L:It is lin Rong.C:And your address,please?

L:It is 58 Mapaoquan Road,Tianshui.C:Yes.What time will you be arrving,Miss.lin?

L:Around 6:00 pm.Doyou have a pick up service?

C:Yes.Wehave an airport repersentative our guests there.L:Fine.C:So,Miss.Lin,a double room with a front view for five niguts.Am I correct?

L:Rigut.Thank you very much.C:Thanks for calling,and we look forword to seeing you.Good-bye.L:Byebye.Dialogue 2

A: Hi, how are you? Do you need any help?

B: Hi, do you have a t-shirt with stripes?

A: Oh yes we do.Give me a second, let me go grab it for it.B: Ok.A: Here is your t-shirt.B: Thank you.A: Do you want to try it on?

B: Yeah, sure.A: Ok come with me, I’ll take you to the changing room.B: Ok, thank you.A: So, did it fit you?

B: Yes, it did.Can i pay for it now?

A: Yeah, of course.This t-shirt is 30 dollars.B: Here.A: Ok, here is your 20 dollars change.Thank you very much.Have a good time!

心得體會(huì)：

第五篇：旅游實(shí)習(xí)報(bào)告

四川國(guó)際標(biāo)榜職業(yè)學(xué)院2013屆頂崗實(shí)習(xí)報(bào)告

四川國(guó)際標(biāo)榜職業(yè)學(xué)院

頂崗實(shí)習(xí)報(bào)告

姓名

林文秀

學(xué)號(hào)

***

專業(yè)

營(yíng)銷與策劃

實(shí)習(xí)單位 宜賓全球通旅行社

實(shí)習(xí)崗位

計(jì)調(diào)

實(shí)習(xí)單位指導(dǎo)教師

閔毅

學(xué)校指導(dǎo)教師

粟輝龍

2106年 2日 1日至 2016年7月0

日

實(shí)習(xí)日期： 1

四川國(guó)際標(biāo)榜職業(yè)學(xué)院2013屆頂崗實(shí)習(xí)報(bào)告

目錄

1.概述.................................................................................................1 2.實(shí)習(xí)目的.........................................................................................1 3.實(shí)習(xí)內(nèi)容.........................................................................................1 3.1崗前培訓(xùn)和崗位分配............................................................1 3.2實(shí)習(xí)部門(mén)和實(shí)習(xí)崗位............................................................2 3.2.1網(wǎng)上客人咨詢.....................................................................2 3.2.2網(wǎng)上線路更新.....................................................................2 3.2.3網(wǎng)上合作商交流.................................................................2 3.2.4成交客人.............................................................................2 3.3實(shí)習(xí)效果和實(shí)習(xí)體會(huì)............................................................2 3.3.1外面的世界很精彩，外面的世界很無(wú)奈.........................2 3.3.2人際關(guān)系與溝通能力.........................................................3 3.3.3受挫能力.............................................................................3 3.3.4合作的力量.........................................................................3 4.對(duì)實(shí)習(xí)的意見(jiàn)和建議.....................................................................4 4.1意見(jiàn).........................................................................................4 4.2建議.........................................................................................4 5.總結(jié)................................................................................................4

0 四川國(guó)際標(biāo)榜職業(yè)學(xué)院2013屆頂崗實(shí)習(xí)報(bào)告

1.概述

宜賓517旅游網(wǎng)隸屬于四川全球通國(guó)際旅行社有限公司，是四川青旅首次聯(lián)合四川全球通旅行社著力打造的專業(yè)四川宜賓旅游咨詢預(yù)定平臺(tái)，力爭(zhēng)打造宜賓最具影響力的一站式旅游平臺(tái)，具有多年b2c網(wǎng)絡(luò)預(yù)定服務(wù)的專業(yè)旅游經(jīng)驗(yàn)，尊重游客的消費(fèi)知情權(quán)，所有報(bào)價(jià)透明。宜賓517旅游網(wǎng)可以幫助您快速了解目的地，專門(mén)推出一對(duì)一服務(wù)，并提供專門(mén)的個(gè)人及團(tuán)隊(duì)制定計(jì)劃和上門(mén)服務(wù)。宜賓517旅游網(wǎng)大力整合四川、國(guó)內(nèi)、國(guó)際旅游線路產(chǎn)品，作為宜賓最專業(yè)的旅游服務(wù)商，提供的旅游線路豐富、全面、價(jià)格公開(kāi)透明、全年365天電話咨詢，預(yù)訂、提供有力的后續(xù)服務(wù)和保障。正因?yàn)槿绱?，我選擇了這里。在這里不僅可以學(xué)習(xí)和了解旅行這個(gè)行業(yè)，而且對(duì)本專業(yè)也是非常合適的選擇。做計(jì)調(diào)不僅負(fù)責(zé)后臺(tái)網(wǎng)絡(luò)平臺(tái)的維護(hù)和管理，還要對(duì)旅游產(chǎn)品的牢記和推廣，熟悉各種網(wǎng)絡(luò)運(yùn)營(yíng)模式。就意味著我要負(fù)責(zé)的事情繁多，而且雜亂，正好可以鍛煉剛畢業(yè)的我。

回顧這段實(shí)習(xí)日子，點(diǎn)點(diǎn)滴滴都成為我人生中彌足珍貴的難以忘記的不同尋常的回憶。作為一名在校大學(xué)生、一名成年人，在這真實(shí)的的工作環(huán)境中，給我們即將走出校園面對(duì)社會(huì)起到了很好的緩沖作用。

2.實(shí)習(xí)目的

營(yíng)銷與策劃專業(yè)是一個(gè)實(shí)踐性很強(qiáng)的專業(yè)，但不是一個(gè)專業(yè)性強(qiáng)的專業(yè)，通過(guò)頂崗實(shí)習(xí)，加深我們對(duì)前兩年所學(xué)操作知識(shí)的理解和掌握程度，通過(guò)實(shí)操來(lái)掌握實(shí)習(xí)部門(mén)的工作流程，初步接觸和掌握管理的基本理論、業(yè)務(wù)知識(shí)與方法，培養(yǎng)綜合學(xué)習(xí)能力去發(fā)現(xiàn)、認(rèn)識(shí)、分析和解決實(shí)際問(wèn)題的能力;了解自己在工作經(jīng)營(yíng)管理中出現(xiàn)的新問(wèn)題、新觀念、新經(jīng)驗(yàn)、新方法;同時(shí)，培養(yǎng)我們的的團(tuán)隊(duì)協(xié)作能力和吃苦耐勞的精神，鍛煉和提高自己心里素質(zhì)。

3.實(shí)習(xí)內(nèi)容

3.1崗前培訓(xùn)和崗位分配

我到達(dá)實(shí)習(xí)點(diǎn)的第一天，人力資源部組織了為期三天的崗前培訓(xùn)。崗前培訓(xùn)主要是先讓我們了解公司業(yè)務(wù)及經(jīng)營(yíng)范圍和目前公司的形勢(shì)，然后確定我們每個(gè)實(shí)習(xí)生的擅長(zhǎng)好進(jìn)行適合的崗位安排，崗位分配以后，我們到達(dá)自己工作的部門(mén)，進(jìn)行由各自部門(mén)安排的崗位培訓(xùn)。我覺(jué)得進(jìn)行兩次的培訓(xùn)效果很好，全體培訓(xùn)讓我們實(shí)習(xí)生在新的環(huán)境有了一個(gè)比較好的緩沖期和適應(yīng)期，部門(mén)培訓(xùn)也具有很強(qiáng)的針對(duì)性。

四川國(guó)際標(biāo)榜職業(yè)學(xué)院2013屆頂崗實(shí)習(xí)報(bào)告

3.2實(shí)習(xí)部門(mén)和實(shí)習(xí)崗位

我實(shí)習(xí)的崗位是后臺(tái)計(jì)調(diào)。主要負(fù)責(zé)的是網(wǎng)站上旅游線路的更新和更改及報(bào)價(jià)的調(diào)整和廣告的投放。崗前培訓(xùn)由后臺(tái)主要負(fù)責(zé)人帶領(lǐng)我操作，主要包括電商的經(jīng)營(yíng)理念和口號(hào)，崗位知識(shí)和廣告圖片制作等。五月份旅游業(yè)即將成為旺季，所以我們培訓(xùn)是以踏春之旅和周邊短線為主，出境游為輔。一般旅游業(yè)主要提成客戶為出境游游客。3.2.1網(wǎng)上客人咨詢

工作內(nèi)容是在網(wǎng)上為客人講解近期旅游線路和推薦適合客人的旅游定做，為客人講解旅游中注意事項(xiàng)和問(wèn)題并盡自己最大力幫忙處理，用報(bào)客單登記客人咨詢的線路及要求，登記客人聯(lián)系方式及出行日期，給客人報(bào)價(jià)及另外如果有旅游團(tuán)隊(duì)可優(yōu)惠政策等。3.2.2網(wǎng)上線路更新

旅游產(chǎn)品市場(chǎng)是一個(gè)浮動(dòng)較大的圈子，應(yīng)當(dāng)及時(shí)更新和更近網(wǎng)站所有的線路，以免被造成客人誤會(huì)和后續(xù)一系列問(wèn)題。3.2.3網(wǎng)上合作商交流

收到客人要求及客人下單應(yīng)當(dāng)及時(shí)與地接旅行社聯(lián)系進(jìn)行交接和合同簽署等

3.2.4成交客人

客人通過(guò)你購(gòu)買或下單成功就得與客人簽訂旅游合同及旅游保險(xiǎn)業(yè)務(wù)，旅游產(chǎn)品是一個(gè)活動(dòng)產(chǎn)品，承載著很大的風(fēng)險(xiǎn)，作為旅游服務(wù)商應(yīng)該讓旅游者十分了解旅游過(guò)程中的各種意外事故發(fā)生和自己與旅行社之間的責(zé)任。

另外還有與客人交流時(shí)，應(yīng)當(dāng)采取與游客相符的旅游線路推薦，講解過(guò)程中應(yīng)當(dāng)耐心和具備旅游產(chǎn)品全面的知識(shí)，報(bào)價(jià)清楚切記面對(duì)顧客時(shí)應(yīng)當(dāng)及時(shí)反映，抓住顧客心理，做產(chǎn)品推薦的適當(dāng)調(diào)整。3.3實(shí)習(xí)效果和實(shí)習(xí)體會(huì)

3.3.1外面的世界很精彩，外面的世界很無(wú)奈

不同的工作有不同的工作禮儀與工作紀(jì)律，但也大同小異。作為一名產(chǎn)品售后員，應(yīng)該具備的一定的基本素質(zhì)。首先要有良好的儀容儀表，制服干凈平整。第二，服務(wù)時(shí)要保持微笑用語(yǔ)，注意禮儀禮貌;就算是沒(méi)客人的時(shí)候也要注意自 四川國(guó)際標(biāo)榜職業(yè)學(xué)院2013屆頂崗實(shí)習(xí)報(bào)告

己的形象。第三，有責(zé)任心，團(tuán)結(jié)協(xié)作。突然角色的轉(zhuǎn)變，自己心理上也很難接受，有一個(gè)大學(xué)生變?yōu)橐粋€(gè)社會(huì)工作者。無(wú)論將來(lái)是否要從事旅游行業(yè)，這份實(shí)習(xí)工作我們都要以積極的心態(tài)去面對(duì)和接受。在家里我們有家人疼愛(ài)，在學(xué)校又有老師的關(guān)心照顧，根本就沒(méi)有認(rèn)真思考過(guò)自己的責(zé)任，實(shí)習(xí)工作的時(shí)侯才發(fā)現(xiàn)得一切其實(shí)都來(lái)之不易。有一句話是這樣說(shuō)的：外面的世界很精彩，外面的世界很無(wú)奈。在大學(xué)校園里，同學(xué)們互幫互助，學(xué)習(xí)書(shū)本知識(shí);而在工作單位，每個(gè)人都會(huì)為了養(yǎng)家糊口、為了讓獲得更高的報(bào)酬和晉升而努力，到處都是激烈的競(jìng)爭(zhēng)。只有切身經(jīng)歷才明白社會(huì)的復(fù)雜性，才明白自己，大家還是一個(gè)孩子。通過(guò)實(shí)習(xí)，覺(jué)得自己成長(zhǎng)了，心理素質(zhì)有一定的提高，讓我們適應(yīng)社會(huì)，明白學(xué)歷與工作能力之間的關(guān)系。3.3.2人際關(guān)系與溝通能力

在旅行社工作的時(shí)候，我們必須學(xué)會(huì)處理與領(lǐng)導(dǎo)、與同事、與客人相處的關(guān)系。人與人之間的交往是一門(mén)藝術(shù)，我們?cè)谂c人交流時(shí)要學(xué)會(huì)善變。在工作的時(shí)候，我們會(huì)遇到各種各樣的客人，甚至?xí)龅酵鈬?guó)人。開(kāi)始與他們交流的時(shí)候我通常會(huì)感到壓力很大，有時(shí)會(huì)緊張的冒汗，但也正是因?yàn)榕c他們接觸交流，鍛煉了我的語(yǔ)言表達(dá)能力并學(xué)會(huì)應(yīng)該如何與他們交流。很多客人會(huì)打電話咨詢或者當(dāng)面咨詢溫泉的情況，通過(guò)我的介紹和解釋解決了客人的疑惑之后，覺(jué)的自己很有成就感。對(duì)我而言，學(xué)會(huì)怎樣為人處世無(wú)疑是我得到的最好的回報(bào)。3.3.3受挫能力

旅游的旺季和淡季非常的明顯，而作為電商服務(wù)平臺(tái)，一般都是節(jié)假日客人多，工作日客人少。特別是寒暑假黃金周和春節(jié)黃金周，客人多的時(shí)候，很多客人沒(méi)有來(lái)的及回復(fù)還在一直詢問(wèn)，除了網(wǎng)上詢問(wèn)還有店里人也特別多，見(jiàn)到這樣的情景，客人甚至是自己也自然會(huì)暴躁起來(lái)。這種情況下，客人會(huì)埋怨你手腳慢;客人多的時(shí)候顧得了這邊，又顧不了那邊的，客人會(huì)罵你服務(wù)態(tài)度不好，罵你沒(méi)腦子等等。有時(shí)候客人忙著趕緊交錢有急事的，見(jiàn)你寫(xiě)合同慢吞吞的，客人就開(kāi)始催你等等。剛開(kāi)始的時(shí)候是接受不了的，有什么理由在這里糟客人謾罵，自己又沒(méi)有做錯(cuò)事，不好的情緒甚至還影響了工作質(zhì)量?？墒锹拿靼?，自己選擇了服務(wù)行業(yè)，就要端正自己的心態(tài)，目前自己遭遇的其實(shí)只是小兒科。工作的時(shí)候，自己會(huì)經(jīng)常出錯(cuò)，有一次還被扣了分。但是我明白對(duì)于失誤，要自己去面對(duì)，主動(dòng)承擔(dān)，而不是逃避。自己是一個(gè)自尊心很強(qiáng)的人，作為一個(gè)初出茅廬的新人，犯過(guò)錯(cuò)是不可避免的，好在領(lǐng)導(dǎo)和同事也沒(méi)有很責(zé)怪，給反而給了我鼓勵(lì)，這讓我非常感動(dòng)。3.3.4合作的力量

在實(shí)習(xí)的過(guò)程中，很慶幸我遇到了一幫好同事。旅游是一個(gè)年輕的事業(yè)，而且年紀(jì)都是與我們相當(dāng)?shù)模蟛糠稚踔帘任覀冞€小。當(dāng)然我是最小的一個(gè)，很多的不足很多的不懂，需要更加的努力，從第一次見(jiàn)面開(kāi)始，他們就跟我一種很很親切的感覺(jué)。我們?cè)谂嘤?xùn)的時(shí)候，也多次向幫助我接待講解。最初上崗的時(shí)候，四川國(guó)際標(biāo)榜職業(yè)學(xué)院2013屆頂崗實(shí)習(xí)報(bào)告

也很照顧我們，知道我們不適應(yīng)，很多時(shí)候她們都不休息，就讓我們?nèi)バ菹?我們有不懂的地方，都很仔細(xì)很耐心地向我們解釋，有時(shí)候也會(huì)主動(dòng)和我們說(shuō)工作當(dāng)中的注意事項(xiàng)，以免我們會(huì)出錯(cuò)。當(dāng)我們做錯(cuò)事的時(shí)候，也不會(huì)責(zé)怪我們，反而會(huì)鼓勵(lì)我們。同事們知道我們不能經(jīng)?；丶页陨献〖绎?，營(yíng)養(yǎng)不夠，特意多次邀請(qǐng)我們?nèi)ニ齻兗?，?qǐng)我們吃飯;一起話家常，這些我都一一記在心里，感謝你們，我可愛(ài)的同事們。最深刻的一次是三月底的時(shí)候，我得了一場(chǎng)重感冒，由于身體不舒服，我的本分工作不能做好，她們還會(huì)幫我完成。她們雖然不是我的家人，但是她們都很照顧我關(guān)心我，在這里要說(shuō)一聲謝謝。在單調(diào)同時(shí)又很繁瑣的實(shí)習(xí)日子里，有這幫好同事的陪伴，我很幸福很快樂(lè)!

4.對(duì)實(shí)習(xí)的意見(jiàn)和建議

4.1意見(jiàn)

實(shí)習(xí)的時(shí)間是從12月份到次年二7月份。我認(rèn)為實(shí)習(xí)的時(shí)間過(guò)長(zhǎng)，相反在學(xué)校學(xué)習(xí)的時(shí)間較短，本來(lái)對(duì)于一個(gè)?？茖W(xué)校在校時(shí)間就短，能學(xué)到的東西本來(lái)就不多。4.2建議

每個(gè)學(xué)校都應(yīng)該有相應(yīng)的實(shí)習(xí)點(diǎn)，面對(duì)沒(méi)有出過(guò)校門(mén)的我們來(lái)說(shuō)自我推薦和自己找是一件鍛煉人的事，但是我們找到的公司往往是小型和不正規(guī)的，對(duì)于我們實(shí)習(xí)來(lái)說(shuō)是不利于發(fā)展的。

5.總結(jié)

在實(shí)習(xí)過(guò)程中，老板給予了我機(jī)會(huì)和幫助，在領(lǐng)導(dǎo)和同事們的悉心關(guān)懷和指導(dǎo)下，自己不斷努力，懂得了一些在學(xué)校學(xué)不到的人生哲理，我的各方面都取得了一定的進(jìn)步。當(dāng)然面對(duì)自己專業(yè)上的不足，如廣告圖和自己所做的工作與專業(yè)不太相關(guān)的情況下，自己就應(yīng)該更加努力的熟悉掌握相關(guān)旅游內(nèi)知識(shí)，無(wú)論對(duì)自己以后還是工作都有一定的幫助，所以接下來(lái)我會(huì)加倍努力學(xué)習(xí)，珍惜眼前的生活，明確自己的目標(biāo)和方向，為以后的人生道路打下堅(jiān)實(shí)的基礎(chǔ)。