第一篇：旅游酒店英語

《 旅游酒店英語 》教學(xué)大綱

執(zhí) 筆 人：李梅

一、課程的性質(zhì)、地位和作用：

《旅游酒店英語》是針對(duì)人文系英語教育專業(yè)的學(xué)生開設(shè)的專業(yè)選修課，屬B類（理論+ 實(shí)踐）。本門課程有助于輔助學(xué)生拓寬知識(shí)面，具有較強(qiáng)應(yīng)用性和綜合性。

通過該課程的學(xué)習(xí)，學(xué)生能夠了解酒店的基本情況和服務(wù)要求，學(xué)會(huì)與之相關(guān)的英語語匯和表達(dá)方式。通過對(duì)學(xué)生進(jìn)行模擬酒店特定情境完成交際任務(wù)的語言訓(xùn)練，提高英語交際技能等，為英語專業(yè)課的學(xué)習(xí)奠定基礎(chǔ)。

二、課程教學(xué)對(duì)象、目的和要求

該課程的開始適合英語專業(yè)的二年級(jí)學(xué)生。

開設(shè)本課程的目的在于使學(xué)生通過學(xué)習(xí)，能夠比較全面地了解酒店的基本情況和服務(wù)要求，學(xué)會(huì)與之相關(guān)的英語語匯和表達(dá)方式。通過對(duì)學(xué)生進(jìn)行模擬酒店特定情境完成交際任務(wù)的語言訓(xùn)練，使學(xué)生了解大型賓館酒店的組織架構(gòu)和服務(wù)流程，對(duì)主要營業(yè)部門及崗位工作中的常見服務(wù)情景了解并掌握其基本用語，提高英語交際技能等，加強(qiáng)培養(yǎng)學(xué)生的職業(yè)道德素養(yǎng)。

學(xué)習(xí)本課程，要求學(xué)生通過對(duì)各個(gè)情景對(duì)話的學(xué)習(xí)，了解大型涉外賓館酒店的組織架構(gòu)、一般服務(wù)流程和員工素質(zhì)要求；熟悉并盡量背誦前廳、客房、餐飲三個(gè)部門的情景對(duì)話；掌握前廳部、房務(wù)部、餐飲部各個(gè)情景下的常用英語詞匯和基本交際用語。

三、課程的相關(guān)課程及其關(guān)系

學(xué)習(xí)本課程前，學(xué)生已具備了一定的英語知識(shí)和英語表達(dá)和交際能力。這為酒店知識(shí)的講解和練習(xí)儲(chǔ)備了較多的基礎(chǔ)知識(shí)。

學(xué)好本課程后，學(xué)生的英語學(xué)習(xí)興趣可以得到提高，并為其它課程的學(xué)習(xí)奠定基礎(chǔ)，如口語、聽力等。同時(shí)，也為學(xué)生拓寬知識(shí)面起到了輔助作用。

四、課程內(nèi)容及學(xué)時(shí)分配

本課程安排在第四學(xué)期，總課時(shí)為36節(jié)。其中理論16學(xué)時(shí)，實(shí)踐20學(xué)時(shí)。

PARTI THE FRONT OFFICE前廳部

UNIT 1 Room Reservation(預(yù)訂客房)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

INTRODUCTION The Manager’s Remarks（經(jīng)理的話）

l-l A Long Distance Call Reservation（長途電話預(yù)訂)l-2 A Group Reservation(團(tuán)體預(yù)訂)

1-3 A Local Call Reservation(市內(nèi)電話預(yù)訂)

Structure Study: will be+doing sth(將來進(jìn)行時(shí))Function Study: Connecting Telephone Calls(電話接線)

教學(xué)重點(diǎn)：酒店總機(jī)、預(yù)訂部的服務(wù)情景英語和語法結(jié)構(gòu)；接電話技巧和基本用語；模擬訂房情景語言訓(xùn)練

教學(xué)難點(diǎn)：接電話技巧和基本用語；語法結(jié)構(gòu)：將來進(jìn)行時(shí)

UNlT 2 At the Reception Desk（接待處)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

2-1 At the Entrance(門口)

2-2 The Registration(登記)

2-3 Receiving a Walk-in Guest(接待過路客人)

Structure Study: to be going to do sth(一般將來時(shí))

Function Study: Greetings and Getting Acquainted(招呼與結(jié)識(shí)）教學(xué)重點(diǎn)：為預(yù)訂客人和散客登記住宿和續(xù)住的基本交際用語；招呼與結(jié)識(shí)常用語；模擬接待服務(wù)情景語言訓(xùn)練

教學(xué)難點(diǎn)：模擬接待服務(wù)進(jìn)行情景訓(xùn)練和對(duì)話

UNlT 3 The Bellman(應(yīng)接服務(wù)員)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

3—1 Introducing Hotel Services(介紹飯店服務(wù))

3—2About Slow Delivery of Baggage(抱怨行李運(yùn)送得太慢)3—3 Ticket—Booking Service(訂票)

Structure Study：Let me…Please don’t…(祈使句)How…!What a…!(感嘆句)

Function Study：Offering Help(提供幫助)

教學(xué)重點(diǎn)：應(yīng)接服務(wù)員的基本交際用語、工作職責(zé)、員工素質(zhì)要求；提供幫助常用語；模擬接待和運(yùn)送行李服務(wù)進(jìn)行情景訓(xùn)練和對(duì)話

教學(xué)難點(diǎn)：語法結(jié)構(gòu)：祈使句和感嘆句；模擬接待服務(wù)情景訓(xùn)練

UNIT 4 At the Information Desk(問訊處)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

4—1 Mail Service(郵寄服務(wù))

4—2 Introducing Some Scenic Spots(介紹景點(diǎn))

4—3 Showing the Way(指明方向)

Structure Study：Have you…yet?(現(xiàn)在完成時(shí))

Function Study：Showing Directions(指明方向)

教學(xué)重點(diǎn)：郵寄服務(wù)、介紹景點(diǎn)、指路的基本交際用語和員工職業(yè)素質(zhì) 教學(xué)難點(diǎn)：語法結(jié)構(gòu)：現(xiàn)在完成時(shí)；模擬問訊員進(jìn)行為客人指路情景對(duì)話 UNIT 5 The Cashier(出納員)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

5—1 Foreign Currency Exchange(兌換外幣)

5—2 Checking Out(結(jié)賬)

5—3 Mis-calculation(算賬出錯(cuò))

Structure Study：We hope that…(賓語從句)

Function Study：Bidding Farewell(道別)

教學(xué)重點(diǎn)：客人結(jié)帳和兌換外幣的基本交際用語；算帳出錯(cuò)的處理技巧；賓

語從句；道別常用語

教學(xué)難點(diǎn)：賓語從句；模擬結(jié)帳情景語言訓(xùn)練

UNIT 6 Settling Guests’Complaints(處理投訴)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

6—1 Changing a Room(換房)

6—2 At the Lost and Found Desk(失物招領(lǐng)處)

6—3 Charging More(加收房費(fèi))

Structure Study：He said(that)he．．．He told me(that)he…(間接引語)

Function Study：Answering Complaints(答復(fù)投訴)

教學(xué)重點(diǎn)：換房、失物招領(lǐng)、加收房費(fèi)基本交際用語

教學(xué)難點(diǎn)：答復(fù)投訴基本用語；安撫客人和處理客人投訴技巧和情景對(duì)話、對(duì)客人不良舉止和行為的應(yīng)對(duì)和制止，酒店服務(wù)藝術(shù)問題探討

PART Ⅱ THE HOUSEKEEPlNG DEPARTMENT房務(wù)部

UNlT l Guiding the Guests to Their Rooms(引進(jìn)客房)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

INTRODUCTION The Manager’s Remarks（經(jīng)理的話）

l-l Recognizing the Guests(迎接新客)

l-2 About the Room Facilities(介紹房間設(shè)施)

1-3 About the Hotel Services(介紹服務(wù)項(xiàng)目)

Structure Study more than/the most(形容詞和副詞的比較級(jí)和最高級(jí))

Function Study: Imparting and Reporting Factual Information

(陳述和轉(zhuǎn)述事實(shí)）

教學(xué)重點(diǎn)：樓層服務(wù)員的工作內(nèi)容和員工素質(zhì)要求；引客進(jìn)房并介紹酒店設(shè)施和服務(wù)的交際用語；模擬引客進(jìn)房情景訓(xùn)練

教學(xué)難點(diǎn)：語法結(jié)構(gòu)；陳述和轉(zhuǎn)述事實(shí)；模擬引客進(jìn)房情景訓(xùn)練

UNlT 2 Chamber Service(客房服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

2-1 Making Up the Room(收拾房間)

2-2 Clean the Rooms(打掃客房)

2-3 The Turn-down Service(做晚床）

Structure Study: to have/get sth.done(使役動(dòng)詞)

Function Study: Promising（許諾）

教學(xué)重點(diǎn)：客房清潔程序、開夜床程序和基本交際用語；使役動(dòng)詞；表許諾的常用語

教學(xué)難點(diǎn)：客房清潔程序、開夜床程序和基本交際用語

UNlT 3 Special Services(特別服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

3-1 Buying Things on Request(代客人購物)

3-2 About Room Service(客房用餐服務(wù))

3-3 At Tea Time(茶點(diǎn)時(shí)間)

Structure Study: …or… ？(選擇問句)

Function Study: Expressing and Responding to Gratitude(表示回答和

感謝)

教學(xué)重點(diǎn)：；代客購物、客房用餐服務(wù)、提供茶點(diǎn)的基本交際用語；回答和感謝常用語；選擇問句

教學(xué)難點(diǎn)：為客提供個(gè)性化服務(wù)的員工基本素質(zhì)要求

UNlT 4 Laundry Service(洗衣服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

4-1 Explaining How to Get the Service(介紹洗衣服務(wù))

4-2 Suggesting the Express Service(建議快洗服務(wù))

4-3 “Honesty Is the Best Policy.”(誠實(shí)至上)

Structure Study: be+ done(被動(dòng)語態(tài))

Function Study: Expressing Obligation(責(zé)任)

教學(xué)重點(diǎn)：介紹洗衣服務(wù)、快洗服務(wù)、衣服收取和送回洗衣的交際用語 教學(xué)難點(diǎn)：被動(dòng)語態(tài)；表達(dá)責(zé)任常用語

UNlT 5 Miscellaneous Services(多項(xiàng)服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

5-1 Providing Something Extra on Request(提供額外用品)

5-2 About Baby-sitting Service(托嬰服務(wù))

5-3 Dealing with Emergency(處理緊急情況)

Structure Study: It's for sb to do sth（先行詞 it)

It's that(who whom)(強(qiáng)調(diào)型句型中的it）

教學(xué)重點(diǎn)：提供額外用品、托嬰服務(wù)、處理緊急情況的基本交際用語 教學(xué)難點(diǎn)：語法結(jié)構(gòu)；表同情的常用語

作業(yè)內(nèi)容：Role play: Sympathizing

UNlT 6 Wake-up Call Service(喚醒服務(wù))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

6-1 Explaining Time Differences（解釋時(shí)差)

6-2 A Morning Call(叫早電話)

6-3 Leaving the Hotel(離店)

Structure Study: You're , aren't you?(反意問句)

Function Study: Giving Explanation(解釋)

教學(xué)重點(diǎn)：國際時(shí)差知識(shí)；叫早服務(wù)的基本交際用語；表示解釋的常用語 教學(xué)難點(diǎn)：反意問句

PART Ⅲ FOOD AND BEVERAGE DEPARTMENT餐飲部

UNlT l At the Bar(酒吧)（4課時(shí)）

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

INTRODUCTION The Manager’s Remarks（經(jīng)理的話）

l-l Shanghai Cocktail(上海雞尾酒）

l-2 Chinese and Foreign Wines（中外酒類)

1-3 Passing on a Message(傳遞口信)

Structure Study: What to do(不定式)

Function Study: Stating Preference(抉擇)

教學(xué)重點(diǎn)：酒吧服務(wù)形式和酒水知識(shí)介紹、酒水服務(wù)交際用語；不定式；表抉擇常用語

教學(xué)難點(diǎn)：酒吧服務(wù)形式和酒水知識(shí)介紹；不定式；酒水服務(wù)情景模擬訓(xùn)練

UNlT 2 Seating the Diners(顧客就座)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

2-1 Receiving the Diners(接待顧客)

2-2 A Reservation Call(訂餐電話)

2-3 When the Restaurant Is Full(餐廳客滿時(shí))

Structure Study: may might could can't must have done(情態(tài)動(dòng)詞)

Function Study: Asking for Repetition(請(qǐng)求復(fù)述)

教學(xué)重點(diǎn)：餐廳迎送員和服務(wù)員的素質(zhì)要求、工作程序、模擬服務(wù)情景訓(xùn)練；請(qǐng)求復(fù)述常用語

教學(xué)難點(diǎn)：模擬服務(wù)情景訓(xùn)練；情態(tài)動(dòng)詞

UNlT 3 Taking Orders(點(diǎn)菜)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

3-1 Helping to Order Dishes(幫助點(diǎn)菜)

3-2 Chinese Food(中國菜)

3-3 Wine Orders(點(diǎn)酒）

Structure Study: who whom whose which that when where(定語從句)

Function Study: Making Suggestions(建議)

教學(xué)重點(diǎn)：推銷菜式技巧和交際用語；點(diǎn)菜、點(diǎn)酒服務(wù)程序和交際用語；模擬服務(wù)情景訓(xùn)練；表建議常用語

教學(xué)難點(diǎn)：模擬服務(wù)情景訓(xùn)練；定語從句

UNlT 4 Serving Dishes(上菜)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

4-1 Misserving(上錯(cuò)菜）

4-2 Normal Service for a Chinese Banquet(中式宴會(huì)的正規(guī)服務(wù))4-3 Offering Room Service(提供客房?jī)?nèi)用餐服務(wù))

Structure Study: if(真實(shí)條件從句和非真實(shí)條件從句)

Function Study: Apologizing(道歉)

教學(xué)重點(diǎn)：中式宴會(huì)的上菜程序；上菜出錯(cuò)的處理辦法和基本交際用語，客房用餐服務(wù)程序和基本交際用語；模擬情景訓(xùn)練

教學(xué)難點(diǎn)：非真實(shí)條件從句；模擬情景訓(xùn)練

UNIT 5 Birthday Party(生日晚會(huì))

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

5-1 Going to a Chinese Birthday Party(參加中式生日宴會(huì))5-2 The Longevity Noodles(長壽面）

5-3 Birthday Cake(生日蛋糕)

Structure Study: what is(what從句)

Function Study: Expressing Wishes and Congratulations(祝愿和慶賀)教學(xué)重點(diǎn)：中國生日宴會(huì)相關(guān)知識(shí)；what從句；表達(dá)祝愿和慶賀

教學(xué)難點(diǎn)：無

UNIT 6 Ways of Paying(付款方式)

教學(xué)時(shí)數(shù)：理論和實(shí)訓(xùn)2學(xué)時(shí)

教學(xué)內(nèi)容

6-1 Signing the Bill(簽帳單)

6-2 Paying with the Credit Card（用信用卡來付帳)

6-3 How to Pay for a Dinner Party of 200 People(200人宴會(huì)如何結(jié)

算）

Structure Study: V-ing(動(dòng)句詞和現(xiàn)在分詞)

Function Study: Asking for Opinions(征求意見)

教學(xué)重點(diǎn)：客人結(jié)帳時(shí)的服務(wù)內(nèi)容和基本交際用語，模擬結(jié)帳情景進(jìn)行訓(xùn)練；征求意見常用語

教學(xué)難點(diǎn)：動(dòng)句詞和現(xiàn)在分詞

五、考核

該門課程為考查。成績(jī)?yōu)?00分制，學(xué)生總評(píng)成績(jī)?nèi)Q于學(xué)生的出勤情況、課堂參與、課后作業(yè)和期末考試成績(jī)，其中出勤占10%、課堂參與和課后作業(yè)占40%；期末考試占50%?？荚嚥捎媒處熖釂?、角色扮演、情景模擬等口語形式考察學(xué)生對(duì)以酒店英語的掌握情況。

六、教材及教學(xué)參考書

教材：

《飯店情景英語》郭兆康主編復(fù)旦大學(xué)出版社；2000年

參考書：

《實(shí)用酒店英語》大連理工大學(xué)出版社出版

作業(yè)：

本門課是一堂知識(shí)應(yīng)用性極強(qiáng)的課程。因此，每一次課后要求學(xué)生對(duì)所學(xué)的知識(shí)進(jìn)行模擬操練。并在第二次上課時(shí)組織對(duì)前一次課的檢查，加強(qiáng)理解和應(yīng)用。

第二篇：出國旅游常用英語——酒店

漢普森旅游酒店常用英語

酒店常用語

Can I reserve a hotel room here? I’d like to reserve a hotel room for tonight.Do you have a hotel guide?

我能預(yù)訂一個(gè)房間嗎？ 我想今天晚上預(yù)訂一個(gè)房間。你有酒店指南嗎？

Can you recommend a hotel which is not too

你能推薦一個(gè)經(jīng)濟(jì)點(diǎn)的酒店嗎？

expensive? Is there a hotel which costs under 50 dollars a

這有一個(gè)低于每晚50圓的酒店嗎？

night？

Could you recommend a hotel in the city centre? 你能推薦一個(gè)在市中心的酒點(diǎn)嗎？ I’d like to stay at a hotel near the station.I’d like a room with bath How much is the room charge? How much is a single room with a bath? I’d like a room with a shower.I’d like a twin room I’ll take that room I’d like to stay for 2 nights.How much is it per night? Does it include tax and service charge? Is breakfast included? Do you need a deposit? Is there a discount for staying several days? Can you recommend another hotel? Do you know any cheaper hotels? Where is the hotel? How can I get there? How long does it take on foot? Is there a youth hotel here? Can I have a youth hotel list? I’ll arrive late, but please keep my reservation.Check in, please I made a reservation in Tokyo My name is ABC Here is my confirmation slip.I’d like a quiet room.I’d like a room on the upper level.I’d like a room with a nice view(a balcony)Is there a TV set? Is hot water available any time? May I see the room? Do you have any bigger(better/cheaper)?

我想住在火車站附近的酒店。我想要一間有浴室的房間。這間房間收費(fèi)多少？ 帶浴室的單人間收費(fèi)多少？ 我想要一個(gè)可以沖涼的房間。我想要一個(gè)雙人間 我想要那間房 我要住兩晚 每晚多少錢？ 這包括稅和服務(wù)費(fèi)嗎？ 包括早餐嗎？ 需要押金嗎？ 多住幾天有折扣嗎？ 你能推薦另一間酒店嗎？ 你知道有便宜點(diǎn)的酒店嗎？ 這個(gè)酒店在哪里？ 我怎么到那里？ 步行需要多長時(shí)間？ 這有青年旅社嗎？

能給我一張青年旅社的清單嗎？ 我會(huì)晚到，但請(qǐng)保留我的預(yù)訂。登記

我在東京做了預(yù)訂 我是ABC 這是我的確認(rèn)信 我想要一個(gè)安靜的房間 我想住在上層的房間 我想要一個(gè)有陽臺(tái)的房間 這個(gè)有電視嗎？ 全天提供熱水嗎？ 我可以看看房間嗎？

你有間更大的（更好的，更便宜的）嗎？ Could you give me a larger room? I’ll take this room.Would you fill in this registration form? I’ll stay three nights

Do you accept credit card(traveler’s check)? Can I get a room for tonight? Do you have a shared bath(shower)? May I have the key, please? Would you have my baggage sent up? Can you keep my valuables? Where is dining room? Is there also a cafeteria? What time does the dining room open? What time can I have breakfast? Can I have breakfast in my room? Is there a beauty salon(barbershop)Does someone here speak Chinese? Could you keep this baggage until 4 o’clock? May I have my baggage back? Can I have a card with the hotel address? Can I get a ticket for the sightseeing bus here? Where is the nearest subway station? Can you find me a baby-sitter?

你能給我間大房嗎？ 我想要這間房

你能填一下這個(gè)注冊(cè)表嗎？ 我要住3個(gè)晚上

你們接受信用卡（旅行支票）嗎？ 我想要今天晚上的房間 你們有公用浴室嗎？ 能給我鑰匙嗎？ 你們收到我的行李了嗎？ 你能幫我保管貴重物品嗎？ 餐廳在哪里？ 這里有自助餐廳嗎？ 餐廳幾點(diǎn)開門？ 早餐幾點(diǎn)開放？ 我可以在房間吃早餐嗎？ 這里有美容院（理發(fā)店嗎）？ 這里有人說中文嗎？

4點(diǎn)之前你能保管我的行李嗎？ 我可以取走我的行李嗎？ 能給我一張有酒店地址的名片嗎？ 能給我張觀光巴士的票嗎？ 最近的地鐵站在哪里？ 能給我個(gè)嬰兒座椅嗎？ How long does it take to go to the airport by taxi? 從這里乘出租車到飛機(jī)場(chǎng)需要多長時(shí)間？ Could you make reservations for a restaurant

你能幫我預(yù)訂個(gè)餐館（觀光/音樂會(huì)）？

(tour/musical)for me? Cab I use a typewriter? Do you have facsimile(photocopier)? What time do you close the front door? I’ll be back late tonight

Are there any letters(massages)for me? Please send this letter by air(sea)mail.I’d like to send this parcel to China.Could you pack it for me? Can I have a box for packing? Could you page Mr.Ford here? He must be somewhere in the hotel Just a minute, please.Come in Please bring me a pot of coffee.This is room 316.I’d like a blanket, please I’d like a wake-up call, please.我可以用打字機(jī)嗎？ 你有傳真（復(fù)印機(jī)）嗎？ 你們幾點(diǎn)關(guān)前門？ 我今晚會(huì)晚回來

這有給我的信（口信）嗎？ 請(qǐng)空運(yùn)（水運(yùn)）這個(gè)郵件 我想將這個(gè)包裹寄回中國 你能幫我做下包裝嗎？ 能給我個(gè)盒子作包裝嗎？ 你在這能寫上FORD先生嗎？ 他一定是在酒店的某個(gè)地方 請(qǐng)等一下 進(jìn)來

請(qǐng)給我一壺咖啡

這是316房，請(qǐng)給我一張毛毯。請(qǐng)給我一個(gè)起床提醒 What time? 7 o’clock tomorrow morning Your room number, please Do you have room service? I’d like a pot of boiled water

Please bring me some ice cubes and water Hoe long does it take? As soon as possible, please.幾點(diǎn)？ 明早7點(diǎn) 你的房間號(hào)碼 你有房間服務(wù)嗎？ 我想要壺開水 請(qǐng)給我一些冰塊和水 需要多長時(shí)間？ 越快越好

I’d like shampoo(hair conditioner/a drier/a bath

我想要洗發(fā)液（護(hù)發(fā)素/吹風(fēng)機(jī)/浴巾/火材）

towel/a match)I’d like to order breakfast for tomorrow What would you like to have for breakfast?

我想訂明早的早餐 你早餐想要點(diǎn)什么？

I’d like orange juice, two eggs, over easy, with 我想要橙汁，兩個(gè)雞蛋，兩面煎，和火腿，ham and French fries, and Coffee, please 法國菜和咖啡 About what time shall we bring it?

大約幾點(diǎn)我給你送去？

My breakfast still hasn’t arrived.Please bring it

我的早餐還沒有到。請(qǐng)立刻送來

right away Good morning.Here’s a menu, sir

早上好，這是菜單，先生

I’d like some rolls, scrambled eggs, hashed

我想要一些卷，攪過的雞蛋，土豆泥和茶

potatoes and tea, please.Would you like some bacon or ham with your

你想要一些煎肉或火腿加在雞蛋上嗎？

eggs? Bacon, please.No.with cream, please.Would you like your tea, now? Yes, please.煎肉，謝謝 不，加奶油，謝謝 你現(xiàn)在就要你的茶嗎？ 是的 Would you like some lemon slices with your tea? 你想要些檸檬塊在茶中嗎？

第三篇：旅游英語之酒店預(yù)訂

旅游英語之酒店預(yù)訂

Part1 Useful words and phrases:

預(yù)訂：book ,reserve-reservation

套房：suite

可供應(yīng)的：available

確認(rèn): confirm

帳號(hào)：account

各式各樣的：sundry

盡快：ASAP: as soon as possible

押金：deposit/ booking fee

單人間：single room

雙人間：double /twin room

標(biāo)準(zhǔn)間：standard room

商務(wù)套房：business suites

豪華套房：deluxe suites

對(duì)某人方便：be convenient for sb.Part2 expressions:

Greetings（招呼語）

Hello/ good morning / good afternoon,(this is ……,)Sir/ Madam.Welcome to ……h(huán)otel.May I help you? / What can I do for you? / Is there anything I can do for you? Enquiries:（問詢）

What kind of room would you like?

How long will you be staying?

Which floor would you like to live in, facing the street or facing the back? What sundry services do you need?

Do you have any special needs?

Make suggestions(提供建議)

Sorry, the room is not available now, how about/what about…?

If it’s convenient for you/ if you don’t mind maybe you could consider … Make sure the reservation(確認(rèn)預(yù)定)

OK, I have known your requirements.Please confirm the information.According to some regulations, you need to pay the booking fee.（Our account is xxxxxxxxxxxx, Bank of China）.結(jié)束語：

Thank you for your supports.Good day!

I really hope you’ll have a pleasant stay at our hotel.I’m glad to be of your service.We look forward to meeting you again.

第四篇：酒店美聯(lián)英語-出國旅游常用酒店英語

兩分鐘做個(gè)小測(cè)試，看看你的英語水平：http://m.meten.com/test/fayin.aspx?tid=16-73675-0 美聯(lián)英語提供：出國旅游常用酒店英語

出國旅游常用英語，主要是講與出國旅游定酒店相關(guān)的英語，分一下三個(gè)部分： 一 出國旅游常用英語之預(yù)定酒店

Can I reserve a hotel room here? 我能預(yù)訂一個(gè)房間嗎？

I’d like to reserve a hotel room for tonight.我想今天晚上預(yù)訂一個(gè)房間。

Do you have a hotel guide? 你有酒店指南嗎？

Can you recommend a hotel which is not too expensive? 你能推薦一個(gè)經(jīng)濟(jì)點(diǎn)的酒店嗎？

Is there a hotel which costs under 50 dollars a night？ 這有一個(gè)低于每晚50圓的酒店嗎？

Could you recommend a hotel in the city centre? 你能推薦一個(gè)在市中心的酒點(diǎn)嗎？

I’d like to stay at a hotel near the station.我想住在火車站附近的酒店。

Can I have a wake-up call, please? 你們有電話叫早服務(wù)嗎？

Can I have a room overlooking the river / castle / park / cathedral, please? 可以給我一個(gè)看得到河、城堡、公園、教堂的房間嗎？

Does the hotel have a swimming pool? 你們酒店有游泳池嗎？（a restaurant / bar / gym 餐廳、酒吧、健身房）

I’d like a room with bath 我想要一間有浴室的房間。

How much is the room charge? 這間房間收費(fèi)多少？

How much is a single room with a bath? 帶浴室的單人間收費(fèi)多少？

I’d like a room with a shower.我想要一個(gè)可以沖涼的房間。

I’d like a twin room 我想要一個(gè)雙人間

I’ll take that room 我想要那間房

I would like to stay for…nights, please.我要住……晚。

How much is it per night? 每晚多少錢？

Does it include tax and service charge? 這包括稅和服務(wù)費(fèi)嗎？

Is breakfast included? 包括早餐嗎？

Do you need a deposit? 需要押金嗎？

Is there a discount for staying several days? 多住幾天有折扣嗎？

Can you recommend another hotel? 你能推薦另一間酒店嗎？

Do you know any cheaper hotels? 你知道有便宜點(diǎn)的酒店嗎？

Where is the hotel? 這個(gè)酒店在哪里？

How can I get there? 我怎么到那里？

How long does it take on foot? 步行需要多長時(shí)間？

Is there a youth hotel here? 這有青年旅社嗎？

Can I have a youth hotel list? 能給我一張青年旅社的清單嗎？

I’ll arrive late, but please keep my reservation.我會(huì)晚到，但請(qǐng)保留我的預(yù)訂。

二 出國旅游常用英語之入住酒店 My name is ABC 我是ABC

I have a reservation for [name].我用……的名字預(yù)訂了房間。Here is my confirmation slip.這是我的確認(rèn)信

Check in, please 登記

What is the check-out time? 退房時(shí)間是幾點(diǎn)？

I have no reservation.Do you have a single room available? 我沒有預(yù)定，請(qǐng)問還有單人間嗎？（twin room=雙人間、雙床房，double room=大床房）Can I get a room for tonight? 我想要今天晚上的房間

I’d like a quiet room.我想要一個(gè)安靜的房間

I’d like a room on the upper level.我想住在上層的房間

I’d like a room with a nice view(a balcony)我想要一個(gè)有陽臺(tái)的房間

Is there a TV set? 這個(gè)有電視嗎？

Is hot water available any time? 全天提供熱水嗎？

May I see the room? 我可以看看房間嗎？

Do you have any bigger(better/cheaper)? 你有間更大的（更好的，更便宜的）嗎？

Would you fill in this registration form? 你能填一下這個(gè)注冊(cè)表嗎？

Do you accept credit card(traveler’s check)? 你們接受信用卡（旅行支票）嗎？

May I have the key, please? 能給我鑰匙嗎？

Would you have my baggage sent up? 你們收到我的行李了嗎？

Can you keep my valuables? 你能幫我保管貴重物品嗎？

Where is dining room? 餐廳在哪里？

Is there also a cafeteria? 這里有自助餐廳嗎？

What time does the dining room open? 餐廳幾點(diǎn)開門？

What time can I have breakfast? 早餐幾點(diǎn)開放？

Can I have breakfast in my room? 我可以在房間吃早餐嗎？

Is there a beauty salon(barbershop)這里有美容院（理發(fā)店嗎）？

Does someone here speak Chinese? 這里有人說中文嗎？

Could you keep this baggage until 4 o’clock? 4點(diǎn)之前你能保管我的行李嗎？

May I have my baggage back? 我可以取走我的行李嗎？

Can I have a card with the hotel address? 能給我一張有酒店地址的名片嗎？

Can I get a ticket for the sightseeing bus here? 能給我張觀光巴士的票嗎？

Where is the nearest subway station? 最近的地鐵站在哪里？

How long does it take to go to the airport by taxi? 從這里乘出租車到飛機(jī)場(chǎng)需要多長時(shí)間？

Could you make reservations for a restaurant(tour/musical)for me? 你能幫我預(yù)訂個(gè)餐館（觀光/音樂會(huì)）？

What time do you close the front door? 你們幾點(diǎn)關(guān)前門？

I’ll be back late tonight 我今晚會(huì)晚回來

Are there any letters(massages)for me? 這有給我的信（口信）嗎？

Do you have room service? 你有房間服務(wù)嗎？

三 出國旅游常用英語之酒店客房服務(wù)

This is room 316.I’d like a blanket, please 這是316房，請(qǐng)給我一張毛毯。

I’d like a wake-up call, please.請(qǐng)給我一個(gè)起床提醒

What time? 幾點(diǎn)？ o’clock tomorrow morning 明早7點(diǎn)

Your room number, please 你的房間號(hào)碼

I’d like a pot of boiled water 我想要壺開水

Please bring me some ice cubes and water 請(qǐng)給我一些冰塊和水

Hoe long does it take? 需要多長時(shí)間？

As soon as possible, please.越快越好

I’d like shampoo(hair conditioner/a drier/a bath towel/a match)我想要洗發(fā)液（護(hù)發(fā)素/吹風(fēng)機(jī)/浴巾/火材）

I’d like to order breakfast for tomorrow 我想訂明早的早餐

What would you like to have for breakfast? 你早餐想要點(diǎn)什么？

I’d like orange juice, two eggs, over easy, with ham and French fries, and Coffee, please 我想要橙汁，兩個(gè)雞蛋，兩面煎，和火腿，法國菜和咖啡

About what time shall we bring it? 大約幾點(diǎn)我給你送去？

My breakfast still hasn’t arrived.Please bring it right away 我的早餐還沒有到。請(qǐng)立刻送來

Good morning.Here’s a menu, sir 早上好，這是菜單，先生

Please bring me a pot of coffee.請(qǐng)給我一壺咖啡

本文主要講了預(yù)定酒店、入住酒店和客房服務(wù)等出國旅游常用英語，這也是出國旅游必備英語，希望能對(duì)你出國旅游住酒店提供幫助。

第五篇：旅游英語-情景英語(定酒店短文)

美聯(lián)英語提供：情景英語（定酒店短文）分享一個(gè)免費(fèi)試聽課，名額有限，碰碰運(yùn)氣吧

http://m.meten.com/test/xingzuo.html?tid=16-73675-0 旅游英語：你會(huì)打電話預(yù)定酒店嗎？

很多時(shí)候出國旅游前都是要打電話預(yù)訂賓館房間的，這里就讓大家了解一下如何進(jìn)行房間預(yù)訂。在信息高度發(fā)達(dá)的今天，預(yù)定飯店的方式也是多種多樣的。電話、上網(wǎng)、信函、電傳都是可以的，但最常用的還是電話預(yù)定。UNIT 1 Room Reservations 1-1 A long Distance call 遠(yuǎn)程預(yù)定酒店

Scene: Henry Bellow(B)and Margaret Bellow(M), an American couple, are going to spend their Holidays in China.Now Mr.Bellow is making a at Haitian Hotel in Shanghai through a long distance call.s(R): Shanghai Haitian Hotel.Desk.Can I help you? B: I’m calling from New York.I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast? B: No, thanks.R: Can you give me your name please, sir? B: Bellow.B-E-L-L-O-W.R: Thank you, Mr.Bellow.And your arrival and departure dates? B: From May 26th to May 29th.R: Very well, Mr.Bellow.British suite without breakfast from May 26th to May 29th.Am I correct, Mr.Bellow? B: Yes, thank you.R: What time will you be arriving, Mr.Bellow? B: Around 5:00 p.m.R: All right.You’ll be expected to be here then.B: That’s fine.Thank you, madam.Good-bye.R: Good-bye.在確定了要入住的飯店后，可以撥打他們的電話，告訴他們你的要求以及入住和停留的時(shí)間，入住的人數(shù)，房間的類型，申請(qǐng)住房人的姓名和到達(dá)飯店的大概時(shí)間，并問清房費(fèi)，萬一比預(yù)定時(shí)間晚了，盡快打電話聯(lián)系，否則預(yù)定就會(huì)被取消。1-2 A Group 團(tuán)體預(yù)訂酒店

Scene:The telephone rings.The s(R)answers the phone.R: s.May I help you? Client(C): Yes.The American People-to-people Education Delegation will be visiting Shanghai at the end of this month.I’d like to book 10 double rooms with twin beds for five days.R: For which dates? C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The s check the list.)

Yes, we can confirm 10 rooms for five days.C: Thank you.Is there a special rate for a group ? R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air? C: Yes.R: Could you give me the flight number, please, in case the plane’s late?

C: Oh, sorry.I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes.According to the program, they’ll have a meeting on the 25th.Have you got a big conference hall? R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that.Please hold on a moment and I’ll see if I can put you through.此外，隨著服務(wù)業(yè)的發(fā)展，飯店會(huì)越來越注重個(gè)性化服務(wù)，盡量滿足客人的需求，所以如果你有什么特殊對(duì)房間的要求，也可以在預(yù)約時(shí)提出，使你在飯店的休息可以更加舒適和方便，何樂而不為呢。

1-3 A Local Call 預(yù)定當(dāng)?shù)鼐频?/p>

Scene: The s(R)answers the phone as soon as it rings.R: Reception.Can I help you? Client(C): I’d like to book a single room with shower for Mr.George Smith.He plans to arrive on the 20th of this month.R: How long will he be staying? C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th.I’m afraid we won’t be able to guarantee him a room after the 27th.We usually have high occupancies in the peak seasons.C: What if there isn’t any room then?

R: Don’t worry, sir.We can either put him on a waiting list or find him a room in a nearby hotel.C: Fine.How much do you charge for a single room with breakfast? R: For one night, the hotel cost would be 200 yuan.How will he be paying, sir? C: His company will cover all the expenses.We’ll send you a check right away.R: Thank you, sir.C: Thank you.Good-bye.