第一篇：空乘專用英語

廣播詞

1.Paging Deparure

Attention please：

China Eastern Airlines announces the departure of flight MU535 to Hong Kong.Will passengers for this flight please proceed to Gate 10.Thank you.登機(jī)廣播

旅客們請(qǐng)注意：

飛往香港的東航MU535次航班，現(xiàn)在開始登機(jī)了。請(qǐng)?jiān)摵桨嗟穆每偷绞?hào)門去登機(jī)。

2.Commencement of Check-in

Good Morning(Afternoon, Evening), Ladies and Gentlemen:

Air China flight CA 981 to New York is now ready for Check-in.Passengers on that flight please have your baggage and the tickets ready and proceed to the Air China counter

14.Thank you.辦理登機(jī)手續(xù)廣播

女士們、先生們，早上好（下午好，晚上好）

飛往紐約的國(guó)航CA981次航班，現(xiàn)在開始辦理登機(jī)手續(xù)。請(qǐng)旅客們拿好行李和機(jī)票，到國(guó)航14號(hào)柜臺(tái)辦理。謝謝。

3.Check-in Closing(A)

Check-in for Air China Flight CA981 bound for New York will be closing in a few minutes.Passengers who have not yet checked in please come to the Air China counter.Thank you.登機(jī)手續(xù)即將完畢廣播(A)

飛往紐約的國(guó)航CA981次航班, 即將辦完登機(jī)手續(xù)。還未辦理的旅客，請(qǐng)到國(guó)航柜臺(tái)辦理。謝謝！

Check-in Closing(B)

Attention please, passengers to New York:

Air China Flight 981 is now closing.Passengers for this flight who have not yet checked in should do so now at Counter 14.Air China Flight 981 to New York now closing on Counter 14.登機(jī)手續(xù)即將完畢廣播(B)

前往紐約去的旅客請(qǐng)注意：

國(guó)航981次航班, 即將停止辦理登機(jī)手續(xù)。還未辦理登機(jī)的旅客，請(qǐng)到十四號(hào)柜臺(tái)辦理。前往紐約的國(guó)航981次航班，現(xiàn)已停止在十四號(hào)柜臺(tái)辦理登機(jī)手續(xù)。

4.Commencement of Boarding)A)

Attention please.Passengers bound for Los Angeles on Flight MU583, your flight will be boarding in 15 minutes.In order to speed up boarding please have your tickets ready.Thank you.開始登機(jī)廣播(A)

乘坐飛往洛杉譏的MU583次航班的旅客請(qǐng)注意：您乘坐的航班十五分鐘后開始登機(jī)。為了盡快登機(jī)，請(qǐng)準(zhǔn)備好您的機(jī)票。謝謝！

Commencement of Boarding(B)

Thank you for waiting, Ladies and Gentlemen.Flight CA985 for San Francisco is now ready for boarding.Will passengers on this flight please make their way to Gate 15.Please refrain form smoking beyond the gate.Thank you.開始登機(jī)廣播(B)

女士們、先生們，感謝您在此恭候。前往舊金山的CA985次航班，現(xiàn)已開始登機(jī)。請(qǐng)乘坐該航班的旅客到十五號(hào)門登機(jī)。出門登機(jī)請(qǐng)勿吸煙！謝謝！

Commencement of Boarding(C)

Your attention please.Air China to Harbin, flight number CA1603 boarding now at Gate No.5;Air China to Hangzhou, flight number CA1509 boarding now at Gate No11;Air China to Shanghai, flight number CA935 boarding now at Gate No.16.開始登機(jī)廣播（C）

旅客們請(qǐng)注意：中國(guó)國(guó)際航空公司前往哈爾濱的CA1603次航班，現(xiàn)已在五號(hào)門登機(jī)。前往杭州的CA1509次航班，在十一號(hào)門登機(jī)。前往上海的CA935次航班，在十六號(hào)門登機(jī)。

5.Final Boarding Call(A)

Attention please.This is the final call for passengers traveling to Tokyo.Flight CA951 is now boarding.Passengers are kindly requested to proceed to Gate 20.登機(jī)最后一次廣播（A）

前往東京去的旅客請(qǐng)注意，這是登機(jī)的最后廣播。CA951次航班現(xiàn)已登機(jī)，請(qǐng)旅客們前往二十號(hào)門登機(jī)。

Final Boarding Call(B)

This is the final boarding call for passengers departing on Flight MU515 for Osaka.Will passengers on this flight go immediately to Gate 15.登機(jī)最后一次廣播（B）

乘座MU515次航班前往大阪的旅客，這是登機(jī)的最后廣播。請(qǐng)?jiān)摵桨嗟穆每婉R上到十五號(hào)門登機(jī)。

Final Boarding Call(C)

This is the last call for China Eastern Airlines Flight MU535 for Hong Kong.All passengers board at Gate 2.登機(jī)最后一次廣播（C）

這是登機(jī)的最后廣播。中國(guó)東方航空公司MU535次航班飛往香港的全體旅客，請(qǐng)到二號(hào)門去登機(jī)。

6．Boarding Announcement for Delayed Departure

Thank you for waiting, Ladies and gentlemen.The maintenance of the aircraft has been completed.Air China Flight 985 to San Francisco is now ready for boarding through Gate

9.Thank you.航班延誤后的登機(jī)廣播

女士們，先生們，謝謝在此等候。飛機(jī)維修現(xiàn)已結(jié)束。國(guó)航飛往舊金山的985次航班，現(xiàn)已在九號(hào)門開始登機(jī)。謝謝。

7.Irregularity Delay Due to Weather Indefinite Time

May I have your attention please.Air China regrets to announce that the departure of Flight CA957 to Singapore will be delayed due to unfavorable weather conditions in Singapore.We are monitoring weather reports and will keep you informed.You are kindly requested to wait in this lounge until further notice.Thank you!

因天氣原因，航班非正常延誤廣播

旅客們請(qǐng)注意。中國(guó)國(guó)際航空公司抱歉地通知各位，由于新加坡的天氣原因，飛往新加坡的CA957次航班將延誤起飛。我們正關(guān)注天氣預(yù)報(bào)的變化，并與各位保持聯(lián)系。請(qǐng)旅客們?cè)诤驒C(jī)室等候通知。謝謝。

8.Irregularity Delay Due to Weather Definite Departure Time

May I have your attention please.China Eastern Airlines regrets to announce that the departure of Flight MU535 to Hong Kong will be delayed due to unfavorable weather conditions in Hong Kong.The new departure time will be 11:30.We expect to begin boarding at about 11:00 o’clock.Thank you!

因天氣原因而航班延誤，起飛時(shí)間確定的廣播

各位旅客請(qǐng)注意，中國(guó)東方航空公司抱歉地通知各位：由于香港地區(qū)的天氣原因，飛往香港的MU535次航班將延誤起飛，新的起飛時(shí)間為11:30。我們預(yù)期在11: 00開始登機(jī)。謝謝。

9.Refreshments are Offered Due to Delay

Attention please.China Eastern Airlines Flight MU582 to Shanghai will be delayed because of weather conditions at Hong Kong International Airport.A further announcement will be made not later than 10:30.In the meantime passengers are invited to take light refreshments with the compliments of the airlines at the buffet in this lounge.因延誤而提供免費(fèi)餐飲的廣播

各位旅客請(qǐng)注意：由于虹橋國(guó)際機(jī)場(chǎng)上的天氣原因，飛往上海的東航MU582次航班將延誤起飛，何時(shí)起飛請(qǐng)聽10:30之前的廣播，現(xiàn)在請(qǐng)旅客們到候機(jī)室餐飲部免費(fèi)享用航空公司提供的點(diǎn)心。

10.Delay Due to Maintenance

Your attention please.Air France regrets to announce that the departure of Flight AF285 to Paris will be delayed due to maintenance of the aircraft.New departure time will be announced at about 9:30.Passengers are requested to wait in this lounge until further notice.Thank you!

因飛機(jī)維修而航班延誤的廣播

旅客們請(qǐng)注意：法國(guó)航空公司很抱歉地通知各位，前往巴黎的AF285次航班，因飛機(jī)維修，將延誤起飛。新的起飛時(shí)間約于9:30通知各位，請(qǐng)旅客們?cè)诤驒C(jī)室休息等候進(jìn)一步通知，謝謝！

11.Delay Due to Technical Reasons

Japan Airlines regrets to announce the delay in the departure of Flight JL785 to Beijing.Due to technical reasons, this flight is now expected to depart at 10:40 local time.因技術(shù)原因而航班延誤的廣播

日本航空公司和很抱歉地通知各位，前往北京去的日航JL785次航班，將延誤起飛。由于技術(shù)上的原因，預(yù)計(jì)該航班于當(dāng)?shù)貢r(shí)間10:40起飛。

12.Anticipated Diversion or Return

May I have your attention please.British Airways regrets to announce that due to the forecast of changeable weather conditions in the local airport Flight BA038 may have to be diverted to an alternative airport.If you have any questions, please contact a BA agent.Thank you!

航班預(yù)計(jì)改航或回航的廣播

旅客們請(qǐng)注意：英國(guó)航空公司很抱歉地通知各位，由于預(yù)報(bào)當(dāng)?shù)貦C(jī)場(chǎng)上的天氣有變化，英航BA038次航班可能改航至另一機(jī)場(chǎng)，旅客如有問題請(qǐng)于英航服務(wù)員聯(lián)系。謝謝！

13.Cancellations(A)

May I have your attention please.Air China regrets to announce that Flight CA1355 for Haikou will be cancelled as the local airport has been closed down due to a typhoon.Passengers for Flight1355 please come to Air China counter 20.Thankyou.航班取消廣播（A）

旅客們請(qǐng)注意：中國(guó)國(guó)際航空公司抱歉地通知各位，因臺(tái)風(fēng)原因，?？诋?dāng)?shù)貦C(jī)場(chǎng)已被關(guān)閉，前往?？诘腃A1355次航班將被取消。請(qǐng)?jiān)摵桨嗟穆每腿?guó)航二十號(hào)柜臺(tái)。謝謝！

Cancellations(B)

Attention please.British Airways Flight 564 to Zurich has been cancelled because of weather conditions at local airport in London.Will passengers please collect their hand baggage and go to the rear exit of this lounge.Please have your passports ready and proceed downstairs to counter 17 where information about re-bookings, refunds and alternative transport is available.航班取消廣播（B）

旅客們請(qǐng)注意，前往蘇黎士的英國(guó)航空公司564次航班，因倫敦當(dāng)?shù)貦C(jī)場(chǎng)天氣不好，現(xiàn)已被取消。請(qǐng)旅客帶好自己的手提行李，前往候機(jī)室的后門出口處，并準(zhǔn)備好各自的護(hù)照前往樓下十七號(hào)柜臺(tái)辦理重新訂票、退票，或換乘其它航班。

14.Connecting Passenger Information

Attention please, Passengers connected onto Air China Flight981 for New York please come to the Air China connecting service counter in the satellite.Thank you.聯(lián)程航班廣播

轉(zhuǎn)乘國(guó)航981次聯(lián)程航班，飛往紐約的旅客請(qǐng)注意，請(qǐng)去衛(wèi)星廳的國(guó)航聯(lián)乘航班服務(wù)柜臺(tái)。謝謝！

15.Paging Departure

Air China paging passenger Fields departing on Flight CA981 to New York.Will passenger Fields please come to the Air China counter.Thank you!

通知旅客登機(jī)廣播

乘坐CA981次航班飛往紐約的旅客菲爾茲先生請(qǐng)注意，請(qǐng)您聽到中國(guó)國(guó)際航空公司廣播后，去國(guó)航柜臺(tái)辦理登機(jī)。謝謝！

16.Paging for Standby Passenger

Attention please.Standby Passengers for China Eastern Airlines Flight MU5535 to Wenzhou please come to the counter 17.Thank you.通知候補(bǔ)旅客廣播

乘坐東方航空公司MU5535次航班，飛往溫州去的候補(bǔ)旅客請(qǐng)注意，請(qǐng)到十七號(hào)柜臺(tái)。謝謝。

17.Paging Arrival

Attention please.Japan Airlines Flight791 for Shanghai.Now arriving at Gate 5.通知航班到達(dá)廣播

旅客們請(qǐng)注意，前往上海的日本航空公司791次航班，現(xiàn)已到達(dá)五號(hào)門。

18.Paging for Claiming Baggage

China Eastern Airlines paging Mr.Jackson arriving on Flight MU584 from Los Angeles.Will Mr.Jackson please come to the information counter in the baggage claim area.Thank you.通知認(rèn)領(lǐng)行李廣播

乘坐東航MU584次航班來自洛杉磯的杰克遜先生請(qǐng)注意，請(qǐng)您聽到中國(guó)東方航空公司的廣播后，到行李問詢處去，謝謝！

19.Customs Clearance

Passengers from Tokyo on JL Flight791.Please remain in this lounge until called for customs clearance.Passengers with hand baggage only may go through now for customs clearance.辦理結(jié)關(guān)手續(xù)廣播

乘坐日航791次航班，來自東京的旅客請(qǐng)注意，請(qǐng)?jiān)诤驒C(jī)室等候辦理結(jié)關(guān)手續(xù)的通知。攜帶手提行李的旅客現(xiàn)在可以辦理結(jié)關(guān)手續(xù)。

20.Customs Clearance and Baggage Claimed

Passengers from Tokyo on Flight 791 please go through channel No.2 for customs clearance.After clearance baggage should be reclaimed in the baggage-claimed area.辦理結(jié)關(guān)手續(xù)并認(rèn)領(lǐng)行李廣播

乘坐日航791次航班，來自東京的旅客請(qǐng)注意，請(qǐng)前往第2通道辦理海關(guān)手續(xù)，結(jié)關(guān)后，請(qǐng)到行李認(rèn)領(lǐng)處領(lǐng)取各自的行李。

21.Baggage Claimed Announcement

Attention please.All passengers from Flight JL791 may now claim their baggage.Please go to the baggage area.Show your baggage claim check and you will receive your baggage.Thank you.認(rèn)領(lǐng)行李的廣播

來自日航791次航班的旅客請(qǐng)注意，現(xiàn)在可以去認(rèn)領(lǐng)行李。請(qǐng)前往行李處，出示行李認(rèn)領(lǐng)牌，提取行李，謝謝。

22.Meal Service Available

Attention please.Hot and cold meals are still being served in the restaurant and self-service.餐飲服務(wù)廣播

旅客們請(qǐng)注意，飯店和自助餐廳現(xiàn)仍在供應(yīng)熱餐和冷餐。

23.Bus Service Available

Bus service is available for all newly arrived passengers who need transportation.Repeating.Bus service is available for all newly arrived passengers who need transportation.班車服務(wù)廣播

剛進(jìn)港旅客如需用車可乘坐班車出港。再通知一遍，需要用車的進(jìn)港旅客可乘坐班車出港。

第二篇：空乘英語

(1)aircraft(2)belly機(jī)腹(3)nose gear鼻輪

(4)retractable landing gear 伸縮起落架(5)rudder 尾舵

(6)propeller 推進(jìn)器(7)wing 機(jī)翼(8)fuel 油料(9)tank 油箱

(10)radome 雷達(dá)(11)fuselage 機(jī)身(12)break-in area 逃生窗

(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板

(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶

(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品

(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器

(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩

(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽

(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔

(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降

(34)water evacuation 水上逃生(35)land evacuation 陸上逃生

(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒

(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕

(42)air traffic control 航路管制(43)control tower 塔臺(tái)

(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道

(47)taxiway 滑行道(48)I.D.L 國(guó)際日線(49)time zone 時(shí)區(qū)

(50)estimated time of arrival(ETA)預(yù)計(jì)到達(dá)時(shí)間

(51)estimated time of departure(ETD)預(yù)計(jì)起飛時(shí)間

(52)apron圍裙(53)jet lag 飛機(jī)時(shí)差癥(54)tail wind 順風(fēng)(55)head wind 逆風(fēng)

(56)jetway(passenger bridge)空橋(57)crew 機(jī)組員(58)infant 嬰兒

(59)unaccompanied minor(UM)沒有家長(zhǎng)同行ㄉ小孩(60)briefing 任務(wù)提示

(61)home base 基地(62)pilot(captain)機(jī)長(zhǎng)(63)co-pilot(first officer)副機(jī)長(zhǎng)

(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉(zhuǎn)讓(票)

(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜

(70)refueling stop 加油停留(71)transit passenger 轉(zhuǎn)機(jī)旅客

(72)waiting lounge 候機(jī)室(73)baggage inspection 行李檢驗(yàn)

(74)hand baggage 手提行李(75)umaccompanied baggage 托運(yùn)行李

(76)custom 海關(guān)(77)quarantine 檢疫(78)immigeration 移民局

(79)baggage tag 行李簽(80)connection 班機(jī)接駁(81)destination 目的地

(82)free baggage allowance 行李重量限制(83)general declaration 艙單

(84)load factor 載客率(85)on time performance 準(zhǔn)點(diǎn)率(86)LOST-N-FOUND 失物招領(lǐng)

(87)confirmation 確定(88)reissued ticket 重開的票

(89)passenger manifst 旅客名單(90)wheelchair 輪椅

(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣

(94)non-stop flight 直飛班機(jī)(95)immigeration card 入境表格

(96)terminal航空站(97)hijack 劫機(jī)(98)demonstration 示范

(99)evacuate 疏散(100)traffic congestion 航路擁擠

第三篇：空乘英語

空乘口語，空乘英語，空乘服務(wù)英語

 一.歡迎詞:

Good morning(Afternoon,Evening)Ladies and gentlemen :

The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew

will attend to your needs.We hope you enjoy a pleasant flight and

thank you for choosing XX Airlines.Ladies and gentlemen:

Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I(yíng) am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:

歡迎您搭乘___航空，第___號(hào)班機(jī)(經(jīng)過___)前往___。

今天的飛行是由本機(jī)機(jī)長(zhǎng)___、事務(wù)長(zhǎng)/座艙長(zhǎng)___、___位空服員、___位___籍空服員為大家服務(wù)，如果您需要任何協(xié)助，請(qǐng)通知空服人員。

二.安全示范

DOMO 1

Ladies and gentlemen :

Your cabin attendants have just demonstrated the proper method

of using the life jacket(and oxygen mask.)

Please refer to the emergency instruction card in the seat pocket

for more information.Thank you.

DOMO 2

Ladies and gentlemen :

For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are

eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind

you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically

inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be

used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.I(yíng)f you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted

whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket

for more imformation.Thank you.三.飛機(jī)即將起飛前

Ladies and gentlemen :

We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.

四.預(yù)期通過亂流區(qū)

Ladies and gentlemen :

We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.

遇亂流時(shí):

We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經(jīng)過一段不穩(wěn)定的氣流，為了各位的安全，請(qǐng)留在座位上，將安全帶系好。謝謝。



五.降落前

Ladies and gentlemen :

We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.

第四篇：空乘常用英語

空乘常用英語：

乘客與飛機(jī)工作人員

international passenger 國(guó)際旅客 domestic passenger 國(guó)內(nèi)旅客

connecting passenger 轉(zhuǎn)機(jī)旅客

transit passenger 過境旅客

stand-by 候補(bǔ)旅客

no-show 誤機(jī)者

unaccompanied passenger 無人陪伴兒童

handicapped passenger 殘疾旅客

departing passenger 出港旅客

arriving passenger 進(jìn)港旅客

flight crew 機(jī)組人員

captain 機(jī)長(zhǎng)

pilot 飛行員

copilot 副駕駛員

flight engineer 飛行機(jī)械師

stewardesscabin attendantair hostess 女乘務(wù)員空中小姐

steward 男乘務(wù)員

purserchief attendant 乘務(wù)長(zhǎng)

chief purser 主任乘務(wù)長(zhǎng)

air crew 空勤人員

ground crew 地勤人員

ground service staff 地面服務(wù)人員

navigtor 領(lǐng)航員

Main Facilities in the Airport 機(jī)場(chǎng)主要設(shè)備

aerodromeairport 飛機(jī)場(chǎng)

alternate airfield 備用機(jī)場(chǎng)

control tower 管制塔臺(tái)

hangar 機(jī)庫

fuel farm 油庫

emergency service 急救站

localizer 航向信標(biāo)臺(tái)定位信標(biāo)

weather office 氣象站

runway 跑道

taxiway 滑行道

parking bay 停車位置

maintenance area 維修區(qū)

terminal departure building 機(jī)場(chǎng)大廈候機(jī)樓

international departure building 國(guó)際航班出港大廈

seeing-off deck 送客臺(tái)

domestic departure lobby 國(guó)內(nèi)線出港候機(jī)廳 coffee shop 咖啡室

special waiting room 特別休息室

quarantine 檢疫

Customs 海關(guān)

emigration control 出境檢查

snack bar 快餐部

automatic door 自動(dòng)出入門

arrival lounge 到達(dá)大廳

departure lounge 離港大廳

transit lounge 過站大廳

telephonetelegramfax room 電話電報(bào)傳真間

stand-by ticket counter 補(bǔ)票處

flight inＦＯＲＭation board 航班顯示板

check-in counter 辦理登機(jī)手續(xù)柜臺(tái)

transfer correspondence 中轉(zhuǎn)柜臺(tái)

carousel 旋轉(zhuǎn)行李傳送帶

public address 廣播室

dispatch office 簽派室

police office 機(jī)場(chǎng)公安局（警察局）

boby temperature scanner 體溫檢測(cè)儀

medical centre 醫(yī)療中心

escalator 自動(dòng)扶梯

elevator（升降式）電梯

movingautomatic walkway 自動(dòng)步道

air bridge 登機(jī)廊橋

airport fire service 機(jī)場(chǎng)消防隊(duì)

catering department 配餐供應(yīng)部門

duty-free shop 免稅商店

airtelairport hotel 機(jī)場(chǎng)賓館

VIP room 貴賓室

main lobby 主廳

freight buildingcargo centre 貨運(yùn)大廈貨運(yùn)中心

security centre 保安中心

imports shop 進(jìn)口商品店

entrance 入口

passenger route 旅客通道

boarding gate No.18 第18號(hào)登機(jī)橋

bosrding gate besides No.16 第16號(hào)以外登機(jī)橋

inＦＯＲＭation counteroffice 問詢處

lavatory 衛(wèi)生間

international arrival building 國(guó)際航班到達(dá)大廈

taxi stand 出租汽車站

demestic connection counter 國(guó)內(nèi)線聯(lián)運(yùn)柜臺(tái) exit 出口

hotel and limousine service 旅館及機(jī)場(chǎng)交通服務(wù)處

limousine stand 機(jī)場(chǎng)交通車站

waiting room 休息室

exchange and tax payment 兌換及付稅

Customs personnel 海關(guān)人員

Customs inspection counter 海關(guān)檢查柜臺(tái)

baggage claim area 行李認(rèn)領(lǐng)區(qū)

immigration control 入境檢查

plant quarantine 植物檢疫

animal quarantine 動(dòng)物檢疫

connection counter 聯(lián)運(yùn)柜臺(tái)

arrival lobby 入境旅客休息室

security check station 安全檢查站

A passenger doesn“t take the seat assigned him.）SExcuse me，sir.May I see your boarding pass

P1According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit here

SI appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time beingAfter it takes off，you may return to this seat.p1OK，I see....p2Excuse me，Miss.Do you mind if I ask you a question SGo ahead.P2The man over there is a friend of mine.I wonder if I could sit next to him.SWell.Let me try to talk with the girl beside him to change the seat with you.Follow me，please.May I trouble you，MissThe man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat P3OK，no problem.SThank you，Miss.p2Thanks a lot.SYou“re welcome.1、Would you like to read these news papers or magazines 您想看這些報(bào)紙或雜志嗎

2、Would you like anything to drink first 您想先喝點(diǎn)什么

3、Here is today““s menu．what would you like to have 這是今天的菜單，你想吃些什么

4、Thank you for waiting sir．Here you are．Anything more 謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么

5、How about the sweet 甜食要不要

6、May I clear up your table now 現(xiàn)在可以收拾您的桌子嗎

7、Are you going to study there or just for sight seeing 你是去學(xué)習(xí)還是只去旅游

8、The flight has been delayed because of bad weather．

由于天氣惡劣，航班已經(jīng)延誤。

9、We can““t take off because the airport is closed due to poor visibility.由于低能見度，機(jī)場(chǎng)關(guān)閉，我們不能起飛。

10、Our plane is bumping hard．please keep your seat belt fastened。

我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。Before Take-Off

起飛前

1.Morning，madam（Sir）.Welcome board!早上好，女士（先生）。歡迎登機(jī)！

2.May I introduce myself，I““m ___，the chief purser of this flight.請(qǐng)?jiān)试S自我介紹。我叫___，本次航班的乘主任務(wù)長(zhǎng)。

3.Morning，sir.Welcome aboard.Business class or economy 早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？

4.Follow me，please.Your seat is in the middle of the cabin.請(qǐng)跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------Here you are，sir.是左邊靠走廊座位------這是您的座位。

6.I’m afraid you are in the wrong seat.20C is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20C正好在那邊走廊的后二排。

7.Excuse me for a second，I’ll check.請(qǐng)稍等一下，我查查看。

8.The plane is about to take off.Please don““t walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。

9.You know the weather in Hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。

10.Air China Flight CA937 leaves at 0730 in the morning.中國(guó)國(guó)際航空公司CA937航班，上午7：30起飛。

11.Flight No.926，leaving Tokyo at 1740，flies nonstop back to Beijing.CA926航班17：40離開東京直飛回北京。

12.You’re flying economy class.Is that right 您是坐經(jīng)濟(jì)艙，對(duì)嗎？

Emergency Situation 緊急情況

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden breakdown of an engine.（本人希望這句話永遠(yuǎn)不要從CC口里說出來）馬上系好安全帶。由于飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。

2.Don““t panic!不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機(jī)長(zhǎng)完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過良好的訓(xùn)練，請(qǐng)聽從我們的指揮。

4.Take out the life vest under your seat and put it on!從座椅下拿出救生衣，穿上它！

5.Don““t inflate the life vest in the cabin and as soon as you leave the aircraft，inflate it by pulling down the red tab.請(qǐng)不要在客艙內(nèi)將救生衣充氣！一離開飛機(jī)立即拉下小紅頭充氣。

6.Put the mask over your face!戴上氧氣面罩！

7.Bend your head between your knees!把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。

12.Jump and slide down!跳滑下來

第五篇：空乘英語

z空乘英語——服務(wù)（service）

1、您想看這些報(bào)紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點(diǎn)什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today's menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么?

Thank you for waiting sir．Here you are．a(chǎn)nything more?

5、甜食要不要?

How about the sweet?

6、現(xiàn)在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學(xué)習(xí)還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經(jīng)延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機(jī)場(chǎng)關(guān)閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機(jī)！

2.May i introduce myself, I'm ___, the chief purser of

this flight.請(qǐng)?jiān)试S自我介紹。我叫___，本次航班的乘主任務(wù)長(zhǎng)。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？

4.Follow me, please.Your seat is in the middle of the cabin.請(qǐng)跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請(qǐng)稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國(guó)國(guó)際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經(jīng)濟(jì)艙，對(duì)嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機(jī)長(zhǎng)完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過良好的訓(xùn)練，請(qǐng)聽從我們的指揮。

4.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請(qǐng)不要在客艙內(nèi)將救生衣充氣！一離開飛機(jī)立即拉下小紅頭充氣。

6.Put the mask over your face!

戴上氧氣面罩！

7.Bend your head between your knees!

把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。

12.Jump and slide down!

跳滑下來

你們好?。ㄐ履旰?____節(jié)快樂/）

歡迎您選乘上海航空公司班機(jī),由____前往____。我是本次航班乘務(wù)長(zhǎng)。我們乘務(wù)組非常高興與您同行，并將竭誠(chéng)為您服務(wù)。

本次航班飛行距離____公里，飛行時(shí)間預(yù)計(jì)____。對(duì)于本次航班的延誤，我們深表歉意。為了保證飛行安全，請(qǐng)您關(guān)閉移動(dòng)電話及其他電子設(shè)備。本次航班為禁煙航班，請(qǐng)您在飛行全程中不要吸煙。稍后我們將播放本架飛機(jī)的安全須知錄像，請(qǐng)您注意觀看。謝謝！Ladies and gentlemen：

Good(morning/afternoon)!（Happy New Year/Happy ___）Welcome aboard Shanghai Airlines’ flight, from ____to ____.I am the purser of this flight.We’re glad to fly with you and would like to be at your service.The air distance of this flight is ____ kilometers and the flight time is expected to be ____.We apologize for the delay in departure.To ensure your safety, please switch off your mobile phones and all other electronic devices.This is the No-Smoke flight.Please refrain from smoking during the whole flight.Now we would like to familiarize you with the safety instructions.Please give your attention for a few minutes.Thank you!

女士們、先生們：

感謝您（鞠躬）在這段旅途中對(duì)我們工作的支持和配合。

現(xiàn)在飛機(jī)已經(jīng)開始下降，請(qǐng)您座好、系好安全帶，打開遮陽板，并關(guān)閉所有電子設(shè)備。謝謝！Ladies and gentlemen：

We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!

女士們、先生們：你們好！

現(xiàn)在由客艙乘務(wù)員向大家介紹氧氣面罩、安全帶的使用方法和緊急出口的位置。Ladies and gentlemen：

Now we will explain the use of the oxygen mask, seat belt and location of the exits.氧氣面罩儲(chǔ)藏在您的座椅上方。發(fā)生緊急情況時(shí)面罩會(huì)自動(dòng)脫落。氧氣面罩脫落后，請(qǐng)用力向下拉面罩，將面罩罩在口鼻處，把帶子套在頭上進(jìn)行正常呼吸。

Your oxygen mask is in the compartment over your head.It will drop in front of you automatically when needed.If you see the mask, pull the mask toward you.Place the mask over your nose and mouth and slip the elastic band over your head.Within a few seconds the oxygen flow will begin.座位上安全帶使用時(shí)請(qǐng)將連接片插入鎖扣內(nèi)，當(dāng)飛機(jī)起飛、著陸和飛行中遇到顛簸以及“系好安全帶”指示燈亮?xí)r，請(qǐng)您將安全帶扣好系緊。解開時(shí)，先將鎖口打開，然后拉出連接片。Please make sure your seat belt is securely fastened during taxiing, take-off, landing and encountering air turbulence or whenever the Fasten Seat Belt signs are ON.救生衣儲(chǔ)藏在您座椅下方/上方，使用時(shí)取出，經(jīng)頭部穿好，將帶子扣好系緊，然后打開充氣閥門，但在客艙內(nèi)請(qǐng)不要充氣。充氣不足時(shí)，請(qǐng)將救生衣上部的兩個(gè)人工充氣管拉出，用嘴向里充氣。請(qǐng)拔出救生衣上的電池銷。

Your life vest is in the compartment under your seat/over your head.To put the vest on, slip it over your head, then fasten the buckles and pull the straps tight around your waist.Then pull the inflation tab.Please do not inflate it while you are in the cabin.If your vest is not inflated enough, you can also inflate it by blowing into the mouth-pieces.Pull out the battery pin once you leave the plane.本架飛機(jī)除通常出口外，在客艙左、右側(cè)還有緊急出口，分別標(biāo)有緊急出口的明顯標(biāo)志。

There are emergency exits on both sides of the aircraft in addition to the main entrance doors, and all exits are clearly marked.如電源失效，安裝在地板上的應(yīng)急路徑燈將發(fā)出亮光，白（藍(lán)）色為撤離路徑燈，紅色為出口燈。

If there is a loss of electrical power, emergency track lights installed near the floor will illuminate.White(blue)lights lead to red lights, which indicate the exits.在您前面座椅背后的口袋里備有安全須知卡，請(qǐng)您仔細(xì)閱讀。

For further information, you will find a leaflet of safety instructions in the seat pocket in front of you.Thank you!（鞠躬）

1.女士們，先生們:

現(xiàn)在客艙乘務(wù)員將進(jìn)行飛行前安全檢查，請(qǐng)您系好安全帶，打開遮陽板，并確認(rèn)所有電子設(shè)備已關(guān)閉。謝謝！

Ladies and gentlemen:

Now the cabin crew will make pre-flight safety check.Please fasten your seat belt, open the window shade, and make sure all electronic devices have been switched off.Thank you!

2.女士們，先生們:

現(xiàn)在飛機(jī)已經(jīng)離開 前往。

旅途中我們?yōu)槟峁?點(diǎn)心/正餐/小吃/熱便食及各類飲料，同時(shí)還為您準(zhǔn)備了書報(bào)雜志。（本架飛機(jī)設(shè)有聽音裝置，您可以用耳機(jī)欣賞不同的節(jié)目。）

今天航班的機(jī)長(zhǎng)業(yè)務(wù)熟練，技術(shù)精湛，是一位具有多年安全飛行經(jīng)驗(yàn)和保持良好飛行記錄的出色機(jī)長(zhǎng)。同時(shí)，我們的“親情使者”具有豐富的服務(wù)經(jīng)驗(yàn)，將專職負(fù)責(zé)特殊旅客和特殊照顧的服務(wù)。

（本次航班榮幸地被中國(guó)民用航空總局命名為文明航班。）

（本次航班榮幸地被民航華東管理局 命名為/確定為創(chuàng)建 文明航班。）

（本次航班榮幸地被上海航空公司 命名為/確定為創(chuàng)建 文明航班。）

為了您在旅途中的安全，當(dāng)您入坐時(shí)，我們建議您系好安全帶。

飛行中如有任何需求，請(qǐng)和客艙乘務(wù)員聯(lián)系。祝您旅途愉快！謝謝！

Ladies and Gentlemen:

We have just left for.During our trip, we shall provide the service of refreshments/meals/a snack/dinners/lunch/ with beverages.We have prepared newspapers, magazines for you.(This aircraft has audio system;you can use the earphone to choose what you like.)

Our captain is a pilot with rich flying experiences.As a result, his perfect flying skills will assure you a safe journey.Meanwhile, our“Amiable Angel(s)”in the cabin.Who has/have rich working experiences, will take care of the special passengers.To ensure your safety during the flight, we advise you to fasten your seatbelt while seated.If you have any needs or requirements, please let us know.Wish you a pleasant journey!Thank you!

2.女士們，先生們：

上航常旅客計(jì)劃獎(jiǎng)項(xiàng)豐富、里程累積長(zhǎng)期有效，如果您有意加入我們的?？陀?jì)劃，可向乘務(wù)員索取申請(qǐng)表。您填完以后可以直接交給乘務(wù)員，或者郵寄給上航的“常旅客服務(wù)中心”。已經(jīng)持卡的旅客，請(qǐng)出示會(huì)員卡，我們將為您累積里程。謝謝！

Ladies and Gentlemen:

Our “Frequent Flyer Program" is good for passengers who flying with Shanghai Airlines.And there is no expiry date for your accumulated mileages.If you want to join the program, you can get application form from our cabin crew.After finishing the form, you can return it to our cabin crew, or mail the form to our Frequent Flyer Center.If you have the member card, we will record mileages right now.Thank you!

3.女士們，先生們：

為了保證您在旅途中得到良好的休息，我們將調(diào)暗客艙燈光，需要閱讀書刊的旅客，可打開閱讀燈。請(qǐng)您在休息期間系好安全帶。如您需要幫助，請(qǐng)按呼喚鈴。（由于飛機(jī)將在清晨到達(dá)，我們建議您拉下遮陽板，以免陽光干擾您的休息。）謝謝！

Ladies and gentlemen:

To ensure you a good rest, now we will dim the cabin lights.If you would like to read, you may use the reading light.We advise you to keep your seat belt fastened, as a precaution against sudden turbulence.Your cooperation in keeping the cabin quiet will be appreciated.Please press the call button for service.(Since we will be arriving in the morning, you are suggested to close the window shade.)Thank you!

4.女士們，先生們：

本架飛機(jī)預(yù)計(jì) 到達(dá) 機(jī)場(chǎng)。地面溫度為攝氏 度，華氏 度。謝謝！

（飛機(jī)即將下降，我們將關(guān)閉機(jī)上娛樂系統(tǒng)，乘務(wù)員將到您面前收取耳機(jī)。）

Ladies and Gentlemen:

Our flight is expected to arrive at Airport at AM/PM.The ground temperature is degrees centigrade or degrees Fahrenheit.(As we will be landing shortly, please have your headsets ready for our collection.)Thank you!

女士們、先生們：

感謝您（鞠躬）在這段旅途中對(duì)我們工作的支持和配合。

現(xiàn)在飛機(jī)已經(jīng)開始下降，請(qǐng)您座好、系好安全帶，打開遮陽板，并關(guān)閉所有電子設(shè)備。謝謝！Ladies and gentlemen：

We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!

5.女士們，先生們：

我們已經(jīng)抵達(dá)機(jī)場(chǎng)。（外面正在下 雨/雪，下機(jī)時(shí)請(qǐng)注意地面路滑。）飛機(jī)仍在滑行，請(qǐng)您不要離開座位，并保持移動(dòng)電話置于關(guān)斷狀態(tài)。當(dāng)安全帶指示燈熄滅后，再解開安全帶。打開行李架時(shí)，請(qǐng)注意安全，以免行李滑落。您的交運(yùn)行李請(qǐng)到候機(jī)樓行李提取處領(lǐng)取。（需要轉(zhuǎn)機(jī)的旅客請(qǐng)您到候機(jī)樓出發(fā)大廳辦理手續(xù)。）

〔繼續(xù)前往____的旅客，請(qǐng)您稍后下機(jī)，請(qǐng)將手提物品置于行李架內(nèi)，貴重物品請(qǐng)隨身攜帶。下機(jī)后請(qǐng)向地面人員領(lǐng)過站登機(jī)牌，并留意候機(jī)樓廣播通知。〕

（對(duì)于本次航班的延誤，我們?cè)俅紊畋砬敢狻＃?/p>

感謝您選乘上海航空公司班機(jī)，下次旅途再見。謝謝！

Ladies and gentlemen:

We have landed at airport.(It’s raining/snowing outside.Please watch your steps.)The plane is now still taxiing;please don not open your seat belt until the Fasten Seat Belt Sign goes off.Please do not turn on your mobile phone before you deplane.Take care when opening the overhead compartment.Your checked baggage may be claimed in the terminal.(Transit passengers please proceed

to the departure hall in the terminal building to arrange for your connecting flight.)

[Passengers continuing the flight with us, please take your flight ticket and boarding pass with you to obtain your transit-boarding pass in the terminal building later.Your hand baggage may be left in the compartment, but take valuables with you.Please pay attention to the announcement in the terminal.]

(We apologize again for the delay.)

Thanks for choosing Shanghai Airlines, and we are looking forward to serving you again.Thank you & Good-bye!

6.女士們，先生們：

現(xiàn)在飛機(jī)已經(jīng)停穩(wěn)，您可以從客艙的 前/后 門下飛機(jī)。下機(jī)時(shí)，請(qǐng)您檢查一下是否已帶齊了所有的隨身行李，非常感謝您選乘上海航空公司班機(jī)。下次旅途再見！謝謝！

Ladies and gentlemen:

Now our plane has arrived at the assigned position.Please check to take all your belongings with you and disembark from the forward exit/from either the forward exit or the rear one.We thank you for choosing Shanghai Airlines today.Have a nice day.Thank you!

7.女士們先生們：

本架飛機(jī)錄像系統(tǒng)出現(xiàn)故障，無法為您提供錄像節(jié)目。我們深表歉意。感謝您的諒解和協(xié)助！Ladies and Gentlemen:

Due to the malfunction of Video system, we could not play TV program for the time beingWe apologize for any inconvenience caused.Thank you.女士們、先生們：

我們接到機(jī)長(zhǎng)的通知，由于____：

a、航路中/到達(dá)地機(jī)場(chǎng)/出發(fā)地機(jī)場(chǎng)天氣狀況不佳；

b、機(jī)械故障，需要維修；

c、航空管制/航路管制/跑道擁擠，等待起飛命令；

d、部分旅客尚未登機(jī)/旅客乘機(jī)手續(xù)尚未辦妥；

e、等待轉(zhuǎn)港/轉(zhuǎn)機(jī)旅客；

f、貨物超重/行李裝載/貨物裝載；

g、臨時(shí)增加食品/等候食品裝載；

h、文件交接工作尚未完成；

i、罷工；

j、____位旅客臨時(shí)取消行程，出于安全考慮，地面工作人員正在查找他們的行李；k、天氣異常寒冷，飛機(jī)上/跑道上，有冰雪需清除；

飛機(jī)將推遲____小時(shí)____分鐘以后起飛，請(qǐng)您在座位上休息，請(qǐng)不要吸煙?，F(xiàn)在客艙乘務(wù)員會(huì)為您提供飲料/餐食/點(diǎn)心，如有進(jìn)一步的消息，我們將及時(shí)通知您。謝謝！

Ladies and gentlemen:

Attention please, we get notice from the captain that:

a、Because of bad weather conditions on our scheduled route /over the airport.b、As there is a technical problem that is now being corrected.c、As we are waiting for departure clearance instructions from Air traffic Control Tower.d、As we are waiting for(a)____passenger(s)who has(have)not joined us on time/As the boarding formalities of ____a passenger(s)is(are)not completed.。

e、As we are waiting for interline passengers,f、As we need more time for loading of cargo/baggage.g、We are waiting for catering.h、Due to the late arrival of the important documents.i、Because of a strike at____.j、As some of the passengers temporarily cancelled their trip, we have to unload their checked-baggage.k、Because of extraordinary cold weather, we should wait for snow/icing clearing.Our flight will be delayed for about____.Please remain in your seat and do not smoke.Now we will supply beverages/ dinner/ snake.We will inform you of further details as soon as possible.Thank you for your cooperation!