第一篇：英語商業(yè)書信的構(gòu)成

(二)封內(nèi)地址（IideAddre)

(三)稱呼(SalutatioorGreeting)(四)信的正文(Bodyoftheletter)

(五)結(jié)束禮詞(ComplimentaryClose)

(六)簽名(Signature)

2。根據(jù)實際需要而增加的部分，包括

(a)附件(Enclosure)，簡寫Enc．

(b)再啟(Postscript)，簡寫P.S．

(c)經(jīng)辦人姓名(AttentioLine)

(d)事由(Subject,Heading)

(e)查號或參考編號(Referenceo.)

(f)抄送(CarboCopyotation)，簡寫CC.Fe1,2001

Ms.Jey.li,(一)信頭(LetterHead)

......(No.)......(Street)

......(Town),......(City),......(Country)

(二)封內(nèi)地址（IideAddre)

DearJey.li,(三)稱呼(SalutatioorGreeting)

Yourreportothelaingeioheldy

the......iaexcellentummaryandring

toumostencouragingews.Wehavedecidedtoostponethemakingofany

ecificofferforanothermonth.Thankyou

formakingavailabletoutheinformatiowe

needed.EarlyiMarchwewillcontactyouforadditional

informatioanditructio.(四)信的正文(Bodyoftheletter)

Sincerelyyours,(五)結(jié)束禮詞(ComplimentaryClose)

TonyLao

President

..................(六)簽名(Signature)

第二篇：英語商業(yè)書信

萬用英文商業(yè)書信

Chapter I Establish the Business Relationship

1.Requesting introduction to obtain business

Dear Mr.Jones: We have been exporting cordless headphone for more than 12 years and are now desirous of opening connection with the most reliable firm in your country.We shall be obliged therefore, if you will introduce us to any capable concerns that are interested in cordless headphone business.As for our standing and activities, we are permitted to mention First Commercial Bank, Taipei, as a credit reference.Any information with which you may favour us will be greatly appreciated and we earnest for your reply.Sincerely

2.Asking for introduction of a possible agent

Dear Sirs: We wish to sell our automatic copying machine in your country, and should like to be put in touch with a company or individual who would be willing to represent us.On our part we can offer up to Bright copy machines with an international reputation, which have already been sold in many countries in Europe.The representative we are looking for should be experienced in this field, already doing the business with buyer of office equipment, and having contacts with suitable outlet.Please kindly introduce us to some of the most reliable exporters.We look forward to hearing from you in the very near future.Sincerely

3.Offering the services of selling agent

Dear Sirs: We understand that currently you do not have an agent in Taiwan and we would like to offer our services to you.For the past 5 years, we have been selling various of durable goods to wholesalers and large retailers in all part of Taiwan, and have built up a considerable number of well established connections showing excellent business results.We are now having enough capability to expend our sales, and if you would agree to grant us as a sole agency, we will devote full attention to establish your products in Taiwan market.We have enclosed company profile to give you an idea of a list of services we can provide.If you are interested in our proposal, we will be please to provide our bank and trade

萬用英文商業(yè)書信

references.Sincerely yours, 4.Establish business relations with a company recommended by Chamber of Commerce

Dear Sirs: We have contacted with your Chamber of Commerce, who recommended you as a possible agent for our products in your country.We manufacture the Best brand calculators and wish to extend sales over the whole American.Our pocket calculators have been highly successful wherever they have been introduced, and we are confident that you will be able to build up a good market in a short time.Our catalog with the full range of our product is enclosed and you will notice that we offer a commission of 20% on all orders.Please advise us if you are interested in representing us as well as the volume of business you can do which would warrant our granting you as the sole agency in your country.Sincerely yours，5.Proposing to have business connection

Dear Sirs: Last week we had a opportunity to see a display of your products at the Taipei International Trade Fair, and we are most impressed with their quality and low prices.We would very much like to offer you our services as a trading firm.We would also like to mention that we have excellent connections in the trade and are full experienced with the import business for this type of product.In addition, we operate our own advertising agency, and we can utilize the latest marketing procedures quite efficiently.You can be sure of increasing your turnover considerably if we have the opportunity to promote sales of your products throughout Taiwan in the future.We look forward to your early reply.Sincerely yours，6.Asking for a reference

Dear Sirs: Thank you for your order of my 20 for electric typewriter Model No.NET-300.As this your first order with us and you have asked to be allow 30 days to remit payment, we would appreciated it if you could provide us with one or two credit references.Once we have contacted the credit reference you have supplied, we will immediately process your order and send you a confirmation letter that it has been shipped.We look forward to welcoming you as a member of satisfied companies who have been

萬用英文商業(yè)書信

using our products.Sincerely yours，7.Selling products

Dear Sirs: As your name and address were listed in business weekly, we are writing to you with a desire to open account with you.We are one of Canada largest exporters of business machines.We handle a wide range of business machines product.This products include: copy machines, fax machines, answer machines, and telephone, etc.We have enclose our catalog listing the completed product lines handled by our company and list of whole sale price If you have any question or would like to discuss purchasing arrangements, please feel free to contact me.I will be more than happy to answer any questions which you may have.Sincerely yours，8.Establish an exclusive agency agreement

Dear Sirs: We have heard from our office in Taipei that you manufacture a wide range of printer and copy machines, and that you are thinking of expending into the Taipei market.We understand that you do not have any agent in Taipei at present, and for this reason we would like to offer our service to you.We would like to suggest a business tie-up between us with your company handling the manufacturing and our company taking care of the market and distribution.We have enclosed our company profile to give you an idea of a list of services we can provide.We will contact you by phone early next week to hear your opinion on a possible tie-up between our companies.Sincerely yours，9.Receiving the establishment relations

Dear Sir: Thank you for your letter of June 4 offering to act as our agent of the European region.We are very interested in your proposition.In fact, we have planned to expend into European region for quite some time and we certainly hope that this will give us the opportunity to do so.We would like to discuss the detail of establishing exclusive agency ties with your

萬用英文商業(yè)書信

company and look forward to receiving a call from your Mr.Carter.Some of our detail we would like to discuss may include the shipping arrangements, commission base, and the import duties.I look forward to hearing from you soon.Sincerely yours, 10.Offering simple

Dear Sir or Madam: We are pleased to announce a new product we just introduced on the market.Our new MIDMIGHT SUN solar battery has a capacity of 75 HR, which is nearly twice the capacity of most existing batteries.We are sending our most update simple, price-list, and sales promotion literature for you to evaluate.We suggest that you’d take the advantage of enclosed order form to ensure that you will completely satisfied.Sincerely yours，11.Informing of the alteration of price

Dear Sir or Madam: From August 23, the prices of our products will be raised by 20%.We regret this, but this increase has become un-avoidable in view of rising costs of labor and raw materials Our new price list is enclosed and all order post after September 23 must be invoiced at the new rates.We regret very mach that it has been necessary to make this increase.Sincerely yours，12.Inquiring the reason of no order

Dear Sir or Madam: We have had the pleasure of receiving several orders from you over the past five years.However, as I was checking our list of special customers, we noticed that we haven’t contacted each other nor received any order from you in near 6 months.We then began to wonder whether we had done some thing which disappointed you.Or we did not have the exact product you wanted the last time we contacted each other? Or is it simply you do not need to order anything at this moment? Whatever the reason is, I would really like to know how you are doing and whether we can be of service to you.We would welcome your straightforward comments, thank you so much.Sincerely yours，

萬用英文商業(yè)書信

13.Replying to client with first inquiry

Dear Sir or Madam: Thank you for your letter asking for our catalog of new bicycles.We have pleasure in enclosing of our illustrated catalog.In addition to our price list, we have also included some promotional materials which explain the product attributes as well as how to use them.Our bicycles are very fashionable and tremendously popular with your people in American and European If you place bulk order, you may receive up to 40% off the retail price, depending on the product.We appreciate you are interest in our product and hope to hear from you in the near future.Sincerely yours，14.Referring to a back reference

Dear Sir or Madam: New Century Trade Co.Ltd., 2757 26th Street Singapore has placed an order with us for $100,000 worth of merchandise and list you as a credit reference.We would appreciate you sending us information regarding New Century Trading Co.Ltd.’s credit rating.We are particularly interested in knowing how long Mr.Thomas Wilson the CEO of the company, has had an account with you and whether or not any of his debts are past due.We will, of course, keep any information we receive strictly confidential.Sincerely yours，15.Replying to the requiring of reference

Dear Sir or Madam: In response to your request for information about S.S.Taipei Company, we have enclosed the following summary of their activities with us.They own an office with the staff of 120 employees.Their annual purchase to US$50,000 and directors are quite responsible and reliable.This company has no large outstanding financial liabilities which we are aware of.We have done business with them for over 3 years and have found them definitely reliable.Please understand that this is information only represents our opinion and we take no responsibility for it.Sincerely yours，

萬用英文商業(yè)書信

16.Declining to grant credit terms for the purchase

Dear Sir or Madam: We apologize for the delay in replying to your order for 80 Model EJ-828 high-speed microprocessors.As your company is under a rather debt load at the moment, we feel that adding our purchase on top of it might cause cash flow difficulties.We would, of course, be happy to provide you with the high-speed microprocessor on a Cod basis.When your financial situation has eased a little, we would welcome the opportunity to consider granting you credit terms.We would very much like to accommodate your needs and hope that our suggestion is of some help, we look forward to hearing from you.Sincerely yours，17.Requesting for an introduction

Dear Sir or Madam: I would like to ask a personal favor of you, if I may.I will be visiting Los Angeles, United States on June 4, and I remembered that you are acquainted with the mayor of that city.Would you be kind enough to write me a letter of introduction? I would be most grateful for your help.I look forward to hearing from you soom

Sincerely yours，

萬用英文商業(yè)書信

Chapter II Inquiry/Reply to Inquiry 1.Asking for quotation – from existing customer

Dear Sir or Madam: We would appreciate it if you would send us an estimated based on the information given below.Item: JC – 1 juice mixer Quantity: 8,000 Payment: Draft at sight under irrevocable L/C Insurance: Effected by seller Shipment: December Freight: Sea Destination: Kaohsung As we need these above items in time for the holiday rush, please send us the estimate by fax or courier so that we have it no later than October 31.Sincerely yours，2.Asking for quotation – from the request of customer

Dear Sir or Madam: We received an inquiry from our trade connections in Britain concerning the supply of digital camera in large quantities.Therefore, please let us have full details of your digital camera so that we can pass on the information.We would be grateful if you would send us information about prices, possible quantity discount, terms of payment, and delivery schedules.We would like to mention that the connection has made a large number of regular orders with various goods made in our country over the past 1 year.We expect our client to make purchase in large quantities on regular basis, so we would like to pass on this information to them as soon as possible Your prompt reply would be appreciated.Sincerely yours，萬用英文商業(yè)書信

3.Requesting for catalog and price-list

Dear Sir or Madam: We have seen your advertisement in the Consumer Data Magazine and would like to obtain full line of your product.We would appreciate if you would send us catalog of the newly launched model of electric home appliances along with their quotation at your earliest convenience We look forward to a prompt reply

Sincerely yours，4.Asking for quotation to the agent

Dear Sir or Madam: We have learned that you are the sole agent for GAP of Asia.We would be grateful if you could send us price-list and catalogs Is it possible for you to grant special term for an annual trade of US$25,000? A visit from your representative will be greatly appreciated.We look forward to hearing from you soon

Sincerely yours，5.Requesting early orders

Dear Sir or Madam: The advertising campaign is ready to begin on June 1 and will be very extensive.Experience shows that many inquiries and orders will follow the campaign, and sales will certainly increase.We would advise you to place an order immediately.Sincerely yours，6.Informing of the dispatch of catalog and simple

Dear Sir or Madam: Thank you for your letter of May 10 and your interest in our watch band.As request, we have sent you a copy of our product catalog and price-list today.A full range of the leather watch band has been mailed to you by simple post today, and you will see that in view of the fine quality attractive designs, our products are really of good value for their price We are willing to allow 10% reduction in price on all order over 1500 pieces.After receiving the credit reference, we would please to offer the following term: payment against bill of exchange at sight under D/P.萬用英文商業(yè)書信

It is pleasure for us to serve you.I look forward to hearing from you soon.Sincerely yours，7.Urging prompt order

Dear Sir or Madam: Thank you for your letter of July in which you inquire about our filtering system.All particulars are shown on the enclosed price list C.I.F.Taipei as request and our complete catalogs are sent by separate post.We can ensure you that these filtering system are very popular in Singapore markets, of which we have had much experience.If you wish to ensure to delivery before New Year, it will be necessary for you to place order before the end of this month as the demands is very heavy.We look forward to the opportunity of being of service to you.Sincerely yours，8.Emphasizing the low-price selling

Dear Sir or Madam: Thank you for your enquiry of October 20 for our new Design Camera DC-500.We have probably received detail of the excellent offer for cameras which are recently introduced to the world–wide market.You will note from the attached price-list that reductions up to 30% have been achieved.We are confident that you would be willing to take advantage of our low price to replenish your stocks in time for the New Year sale, and we look forward to receiving orders from you soon.Sincerely yours，9.Declining the request for discount

Dear Sir or Madam: Thank you for your letter of July in which you inquire about our electric home appliance.I have enclosed our catalog listing various type of electric home appliance available and their subscription fee.We note that you have requested for an additional 5% discount.We are quite earnest, of course, to meet your expectations and supply you with the merchandise which will enable you to complete in your market, but regret in our inability to make any further discount at present.In any case, I hope to hear from you soon.

萬用英文商業(yè)書信

Sincerely yours，10.Confirming the inquiry

Dear Sir or Madam: We thank you for your inquiry of November 20, and confirm our able sent today, in which we confirmed you that we could delivery part of require merchandise from stock, in accordance with the enclosed detail offer.Fro the balance, we should require at least 4 weeks from the date receiving your confirmation that this delivery is acceptable.Price: 1000 units US$5,000 C.I.F.Taipei Shipment: During November(3,500 units)Packing: Export wooden case Payment: Draft at sight under irrevocable L/C We hope your customers will find our terms and delivery dates satisfactory.Sincerely yours，11.Ensuring delivery requested

Dear Sir or Madam: In reply to your enquiry of September 3, we enclosed our detailed quotation, in addition, a complete set of samples was sent to you by express airmail yesterday.We are happy to inform you that we can guarantee delivery of any of these within 5 days upon receiving your order.After receiving the credit reference, we should be pleased to offer the following term: payment against bill of exchange at sight under D/P.We are glade to make a 15% discount for an order of 800 cases or more.You can reply us to give your order immediate attention.Sincerely yours，12.Informing of the possibility of dispatch on F.O.B

Dear Sir or Madam: Thank you for your inquiry of October 21.For an order of 500 cases or upward, we could quote you US$258 per case C.I.F.San Diego.Delivery can be made free on board if you order can be dispatched within 7 days.Many thanks for your above inquiry.We look forward to receiving your order in the near future.Sincerely yours，13.Recommending the sent-out sample

萬用英文商業(yè)書信

Dear Sir or Madam: We were pleased to receive you inquiry of July 3, and believe that you have received our catalogs and samples sent to you by July 7.These products have been contributing an outstanding sale and are superior to any similar product on the market due to their unique and popular designs.We are confident that it would benefit your sales if you stock them regularly.We are prepared to offer a special discount 15% on all orders exceeding $1,500.we advise you not to overlook this opportunity.We look forward very much to doing business with you.Sincerely yours，14.Offering new product instead of old one

Dear Sir or Madam: We thank you very much for your letter of March 2 enclosing your order for 400 pieces of fine dining product.Like other manufacture, we have so little demand for this model that we had to cease the production.We believe, however, you will like our new substitutional product, a sample of which we are sending you with this letter.This has all the good quality of the old product but its appearance is much smarter.We have sent the samples by special express delivery and await your immediate acceptance of the recommended goods.I look forward to hearing from you soon

Sincerely yours，15.Replying to a customer interested in product

Dear Sir or Madam: Your inquiry about our desk lump model PH-628 has been referred to us, and we remember well the talk with you when you visited our stand.So far, we have received more than 300 inquiries after the exhibition in Hamburg last week.We are convinced that at this price our desk lumps are best value in the market.We are glad to say that we can supply any quantity and any kind of desk lumps from stock base on your specifications.You may be sure of immediate attention to your order, which we look forward to receiving.Sincerely yours，

萬用英文商業(yè)書信

16.Recommending substitute due to suspension of product

Dear Sir or Madam: Thank you for your letter of yesterday expressing interest in our PD-86 electric typewriter.We appreciate you interest but we can no longer supply the same model as the production has been discontinued.However, we are sure that our new product PD-88 is an excellent replacement.We have sent you the sample, price list and catalogs separately.We are sure that you will find a ready sale for its excellent quality, and it will certainly give you complete satisfaction.Sincerely yours，17.Declining the request

Dear Sir or Madam: Thank you for your letter of August 10 in which you required about the possibility of providing you with our client list.Unfortunately, we are afraid that we are unable to comply with your request.It is our policy not to release the names of our clients as it violates their trust us.The rights of our clients to their privacy are something we wish to respect.This is policy we maintain for all requests regarding such information and not specifically aimed at your request.Sincerely yours，

萬用英文商業(yè)書信

Chapter III Offer/Counter Offer 1.Offer

Dear Sir or Madam: Thank you for your inquiry of June 10 and we are pleased to offer you as following subject to our final confirmation: Commodity: CO-35 desk lump Manufacture: Progress industries Quantity: Sixty units Unite Price: $2,000.00 Total Price: 120,000.00 FOB Kaohsung Shipment: In one shipment to be dispatched no later than 10 days after receiving order.Term: Draft at 60 d/s under Irrevocable Letter of Credit We believe you will not find other terms as attractive as we offer.We hope you will find them satisfactory.Your early order is look forward to.Sincerely yours，2.Request for discount

Dear Sir or Madam: Thank you for your letter of may 11 which contained your offer and catalog of your Sport Goods products.To be honest we were somewhat surprised with the price you quoted.We were under the impression that you would offer a sizable discount on large order.As we are planning to place orders with you on a regular basis, would you consider granting us 35% discount on our order? The shipping term and the delivery schedule that you offered in your letter of May 11 are

萬用英文商業(yè)書信

fine as they are.Your consideration and early reply would be greatly appreciated.Sincerely yours，3.Offering special selling

Dear Sir or Madam: We see from our sales figures that you placed a considerable number of orders with us last year for our Lion Mark Japanese furniture.For our annual celebration, we would like to offer these goods at very special price of 30US$.We believe you will be willing to take advantage of our low price re replenish your stock.Order will be executed only on strict rotation, therefore we suggest you to fill in and return us the enclosed order from right away.Sincerely yours, 4.Offering discount for large order

Dear Sir or Madam: By now you should have received our new price list giving details of the reduction in prices for all of our products, which come into effect on March 1.You will note from the attached price-list that reductions up to 30% have been achieved.The new prices are for minimum orders of US$50.000 and effective as from March 1.Immediate dispatch is guaranteed, since we hold ample stock.We appreciate you past favour, and look forward to serving you again soon at the new price.Sincerely yours，5.Declining selling offer

Dear Sir or Madam: Thank you very much for your letter of September 5 containing your offer for 50 tons of Argentine beef.We have reluctantly concluded that we will not be able to accept your offer.As the food season this year is near over, we will not be able to act on your offer for Argentine beef.We appreciate the offers you made in answering our inquiry and hope to have the pleasure to do business with you at some other time in the future.Sincerely yours，6.Declining selling offer

萬用英文商業(yè)書信

Dear Sir or Madam: Subject: June 25 counter-offer Proposal We have given a considerable thought to your proposal but regret to say that we cannot agree to you counter-offer.Although we would very much like to meet as many of your term as possible, we cannot air freight your order for the same price as by transportation.Our profit margin is too small for us to make any further concession.We regret that your price do not allow us to accept the order.Sincerely yours，7.Requesting for the charging of terms of payment

Dear Sir or Madam: Many thanks for your offer of October 3 in response to our inquiry for your product XR-800.The conditions that you offered are generally acceptable to us.The only condition we would like you to reconsider is the terms of payment.Although you had offered 24% discount on our order, the unit price for the XR-800 electric shavers would still be $200.00.if you could agree to let us pay for the odder over a period of 1 year, we would then be ready to place a firm order.In view of the volume of our order, we hope you will agree to our request.Your consideration and early reply concerning this matter would be greatly appreciated.Sincerely yours，8.Requesting for the change of shipment

Dear Sir or Madam: Subject: Shipment of 50 cases of movies camera.Overall your offer is acceptable for us.However, we have completed our test marketing of your product and would now like to proceed on full-scale campaign.Therefore, we would like to request a revision on the delivery date.If this modification is possible without any change in the other conditions in your offer, we would like to place an order with you.We look forward to hearing from you soon.Sincerely yours，9.Requesting for discount order.Dear Sir or Madam: We have had the opportunity to examine the samples and patters you sent us on the May 28.萬用英文商業(yè)書信

As we are planning to place a large order and hope to place future order on a regular basis.We had expected that the price would be much lower.In view of this situation, we would like to request a 25% discount for this order of 500 cases of Solex Solar battery.If you agree to this, we are prepared to make our order up to US$50,000.As we have to decide quickly, you immediate attention for this matter is greatly appreciated.Sincerely yours，10.Asking the situation of business

Dear Sir or Madam: In reply to you inquiry, we sent you on May 26 the fully illustrate catalog of our wrist watches.We have not heard from you since, We would like to ask whether or not you have had a opportunity to consider our products.Perhaps there some areas which were not clear in our previous letter.If this is the case, please let us know as early as possible.We look forward to hearing from you

Sincerely yours，11.Declining discount and recommending substitute

Dear Sir or Madam: Thank you for your letter of May 4 containing your counter-offer.Unfortunately, we are unable to supply you with the 20,000 electric wrist watches at the price you requested.However, we have an wrist watch which sells at a price closer to what you wish to pay.As an excellent substitute for this article, we would suggest you our Young range wrist watch.These goods sell at a price slightly below Single range.We are prepared to offer you a special discount on the above mentioned item to help you introduce them on to the market.We would appreciate if you would inform us you decision as soon as possible.Sincerely yours，12.Accepting the request for discount under condition.Dear Sir or Madam: I was sorry to see that the term indicated in our letter of June 6 did not meet with your approval.The 20% discount you have requested is available for order of 300 kilograms or large.If you increase your order to this volume, we will be happy to allow 20% discount.We can

萬用英文商業(yè)書信

meet the delivery schedule with no problem which you indicated in your letter to us, even with large order.While appreciating your order, we feel we must point out that our listed prices have already been lowered to the minimum possible, and our merchandise are not obtainable elsewhere at out rates.We look forward to a prompt reply

Sincerely yours，13.Accepting the charge of term of payment

Dear Sir or Madam: In your request on September 23, we have reconsidered our payment term for the SZ-100 electric portable heaters which you would like to order.We have decided to grand you a one-year payment schedule to pay for 1,000 SZ-100 electric portable heaters that you plan to order.All the other condition of the offer remain the same as in our original offer of July 1 The terms of this offer are valid for 50 days.We hope that this concession will result in a considerable increase of your orders.Sincerely yours，14.Accepting the change of shipment

Dear Sir or Madam:

Revision of Shipment Term for 250 Boxes of Scotch Whisky Thank you for your letter of October 15.In response to you request, we would like to revise the shipping term as follows: Shipment: have the 20 doz.Per case of Scotch Whisky repackaged in 25 doz.Per case.All other conditions of the offer which we made in our letter of October 9 remain the same.We look forward to hearing from you in the near future.Sincerely yours，15.Declining the offer

Dear Sir or Madam: Thank you very much for your letter of September 5 containing your offer for 300 dozen of soft drink.We have reluctantly concluded that we will not be able to accept your offer.After studying the detail of your offer with our marketing department, we found that the delivery schedule would not allow us to have sufficient time to distribute the products before the holiday shopping season.We appreciate the efforts you made in answering our inquiry and hope to have the

萬用英文商業(yè)書信

pleasure to do business with you at some other time in the future.Sincerely yours，16.Declining the counter offer

Dear Sir or Madam: Subject: June 25 Counter-offer Proposal Many thanks for your letter of June 25.We have given a considerable thought to your proposal, but regret to day that we cannot agree to your counter-offer, the price which you ask for is considerable lower than that of any suppliers we are aware of.We feel that you will not be able to obtain a better delivery schedule or a lower price than what we originally offered in our proposal.We hope you will reconsider our original offer.Sincerely yours，17.Requesting for the transaction with C.I.F

Dear Sir or Madam: We enclose herewith our order for leather watch bands, which please dispatch as quickly ad possible.As we are planning to order regularly from you, we have decided to have insurance included with freight costs, and would ask you to arrange insurance on Against all Risk in New York and send us detail.Your invoice should therefore be made out C.I.F.New York.The rate of insurance would be 20% to the invoice amount, and would cover all risks except war, warehouse, on scheduled sailing.Sincerely yours，18.Accepting counter offer under condition

Dear Sir or Madam: I was sorry to see that the terms indicated in our letter of June 6 did not meet with your approval.While I do agree that the price we quoted for the JS-190 Portable TV are slightly higher than those of similar products made by other manufactures.We believe you will find that the quality of our product is far superior than our competition, and we are the only manufacture that has a money-back gurantee.However, if you order a minimum of 3,000 units, we will grant you a 20% discount.While appreciating your order, we feel we must point out that our listed prices have already been lowered to the minimum possible, and our merchandise are unobtainable elsewhere at our rates.萬用英文商業(yè)書信

We await your conformation before processing the order.Sincerely yours，19.Counter offer

Dear Sir or Madam: Thank you for your offer of October 3 for 500 cases of Solex solar battery.To be honest, we are somewhat surprise with the price you quoted.We were under the impression that you would offer a sizable discount on large orders.As we are planning to place a large order and hope to place future order on a regular basis.We had expected that the price would be much lower.In view of this situation, we would like to request a 25% discount for this order off 500 cases of Solex solar battery If this price is agreeable with you, we are confident that we will be able to place order with you on a regular basis.We look forward to the pleasure of doing business with you.Sincerely yours，Chapter IV Making an Order 1.Trial Order

Dear Sir or Madam: Thank you for your letter of March 30 and the brochures describing your product line.After studying brochures, we have selected twenty items for which we have enclosed our order.Payment of the enclosed order will be made on a draft at sight under our L/C opened upon receiving your conformation that the goods are currently available, and can be delivered by the April 30.We would like to mention that this is trail order and while we would eventually like to order merchandise on a regular basis.This will depend on our satisfaction with the goods as well as any other considerations you can give us concerning the price for the future orders.萬用英文商業(yè)書信

We would appreciate your prompt attention to this order.Sincerely yours，2.Making an order

Dear Sir or Madam: We have the pleasure of placing the following order with you.Item: SCD-2100A mixer Quantity: 100 units Unit price $50 Total order: 50,000 Term: Draft at sight under irrevocable L/C Delivery: By the end of November Shipment: By sea in one shipment Final shiping instruction will follow We hope you will kindly accept this order We would grateful for your greatest care in selecting good quality.We would reject the goods if there are any marks or blemishes on the surface.Our customs require these goods for Christmas Sales.So.Please send the goods by the end of November.Upon receipt of your reply we will open an L/C by cable.Please execute this order as soon as possible.Sincerely yours，3.Order Cancellation

Dear Sir or Madam: We offer to our letter of May 10 when we stressed the importance of dispatching our order No.BAS-399 so that it may reach here by May 20.Since we have not received any information informing that the goods have been shipped, we have no alternative but to cancel this order.We regret this action, but hopefully you will understand that we have no other options, since our customers requested delivery by the date，Sincerely yours，4.Making the order under the condition

Dear Sir or Madam: Thank you for your letter of August 3 and the sample along with it.We tried the computer system samples and the softwares and were quite pleased with how will they worked.We enclosed our official order for 200 units which we understand you can

萬用英文商業(yè)書信

supply from stock.We are planning a nationwide sales campaign of multimedia and computer products for the end of October, and we would like to introduce your products during this period.We would be grateful if you could arrange for this order being delivered no later than September 22.Therefore.We would like to reserve the right to cancel the order if you can not deliver the goods by the above date.We would appreciate it if you would confirm this order by fax or letter as soon as possible.Sincerely yours，5.Making a change in order

Dear Sir or Madam: Subject: Amendment to Order No.GT-1005 Thank you for your letter of June 18 confirming our order No.GT-1005.we would like to make a change in order No.GT-1005.The original order was for 50 cases of “Epoque 5.25” MD/2HD floppy disks.However, we would like to amend this to 150 cases.All other terms remain the same with the exception of total merchandise cost and shipping cost.We have enclosed an amended order from No.GT-1005 which indicates the changes made to replace the original order from.If this agreeable to you, we would appreciate receiving confirmation of the order.Sincerely yours，6.Making an order on account of agreeable offer

Dear Sir or Madam: Subject: Your offer of September 23 Please accept this letter as our official order for the merchandise in your offer of September 23.All of the terms mentioned in your letter are agreeable to us.We would like to place an order with you for 50 units of the JS-190 Sport Goods.The particulars are indicated on the enclosed Order Form No.KSW-290.the order number 3913 should be stated on all invoices and correspondence.We would appreciate a letter of confirmation as soon as you have processed this order.Sincerely yours，7.Confirming order

Dear Sir or Madam: Please accept our sincere thanks for your letter enclosing confirmation of your fax order.All this items are in stock, and we can guarantee shipment to Indonesia well before

萬用英文商業(yè)書信

February 22.It is our pleasure to have this opportunity of doing business with you, and we are contain that you will be satisfied with the quality provided.We will inform you when your order is ready for dispatch.Sincerely yours，8.Declining order for the limit of production facility

Dear Sir or Madam: We thank you very much for your order of October 20.In order to meet the requirement in your specifications, we have to install a large scale of special equipments at our plant, and this would not be able to deliver before December without interrupting our normal production.After careful consideration on your request, however, we conclude that it would be better for us to decline your order, and hopefully you will understand our situation.Please contact us if you wish to pursue the matter with us in a difference way.Sincerely yours，9.Declining order for non-delivery

Dear Sir or Madam: We thank you very much for your order No.TBC-20192AF of March 21.We regret having to refuse this, because the requested delivery date dose not provides us with sufficient time to ship your order.The minimum period necessary for us to prepare for shipment is two to three weeks.We are anxious to sever you that but are sure you will understand the need for a little more time to meet your requirement.We hope there will be other opportunity for us to be service to you in the future.Sincerely yours，10.Asking for confirming order due to unsuitable terms

Dear Sir or Madam: Your order June 23 is received today, and we thank you for your co-operation and assistance rendered to us.However, before sending our official conformation, we have to inform you that we cannot accept your request of 30% discount.As we stated on our letter on June 10, we cannot possibly make any discount exceeding 20%.We promise you that we will give your order our utmost attention.We order ask you, therefore, to confirm this as early as possible.I hope we can be of servers to you and look forward to receiving a reply in the near

萬用英文商業(yè)書信

future.Sincerely yours，11.Recommending time for purchase

Dear Sir or Madam: The advertising campaign is ready to begin on May 3 and will be very extensive.Experience shows that many inquiries and orders will follow the campaign, and scales will certainly increase.This is just the time to get your stock abundant before the first ad campaign.We strongly advise you to lay in at least a small stock beforehand.We believe that you will take advantage of this seasonal demand and favour us with an order.We would advise you to place an order immediately.We look forward to a prompt reply.Sincerely yours，12.Recommendation of substitute

Dear Sir or Madam: Thank you for your order of June 4.Unfortunately, your order goods Model No.RT-360 is now out of stock and will not be able to before the end of June.However we can offer a similar product Model No.GE-4 with slightly superior quality, which is in stock and is perhaps more suitable for your purpose.Please let us know whether you can accept this offer and receive the shipment of the goods which we have reserved for you.I hope we can be of service to you and look forward to receiving a reply in the near future.Sincerely yours，13.Confirming the requirement of order quality

Dear Sir or Madam: Thank you very much for your order of March 9 for 200 units of juice mixers.We have already begun duplicating your order.So far, we have duplicated half of pieces.It will take us another 2 weeks to produce the remainder.We can assure you that the quality is equal to the sample we sent you.You may rest assured that your juice mixer will be ready for shipment by April 8.Sincerely yours，14.Asking for confirming order due to price rising

萬用英文商業(yè)書信

Dear Sir or Madam: We thank you for your order ST-6800 asking for the shipment during March.However, we regret our inability to book the order at the prices we quoted two months ago.As you may know, wages and materials have risen considerably in these days in addition to the increase of the taxes, and we are reluctantly compelled to adjust our price in order to cover the increase of cost.The lowest prices we can quote now are as follows: Model FX-US$300 Please inform us by return whether you may place your order at the adjusted prices.We look forward to receiving your reply.Sincerely yours，15.Recommending order on account of price rising

Dear Sir or Madam: Allow us too begin by thinking you for all you have done to secure a foothold for our products in your market.Meanwhile, your ability is highly regarded here.However, we have our own problem.Due to increasing in the cost of raw materials and the additional labor costs involved in the manufacture of our liquid crystal display, which together we have made it necessary for a price alteration.We think that even in this increase, the price of our product still slightly lower than that of our competitors in this market.Our new price list is enclosed, and all orders posted after September 23 must be invoiced at the new rates.We regret very much that it has been necessary to make this increase.We hope to be of best service to you.Sincerely yours，Chapter V Payment 1.Statement

Dear Sir or Madam:

萬用英文商業(yè)書信

DATE: March 11,2001 INVOICE: No.CC-102 ORDER NO.FAD-45086AF Sold to: Hoya Trading Co.Ltd.Address: Far East Building 7F, 33 Hsin-yi Rd, Taipei Quantity:

300 Product Number:

RT-360 Product Description:

Desk Lamp Price:

$3,000 TOTAL AMOUNT: $80,000,000 Thank you for your order.We appreciate it if you could pay the amount shown above within 40 days of receiving this invoice.Check may be made out to: Taylor and Brother Co.Ltd.Bank transfer may be made to our account at: First Trust Bank Taipei Branch Regular Account, Account holder: Taylor and Brothers Co.Ltd.Account Number: 0478-112-5024

Sincerely yours，2.Informing of payment

Dear Sir or Madam: Thank you for shipping our order No.TBC-20192AF so promptly, and the shipment arrived safely on March 28.The entire shipment arrived in good condition, and we have already begun distributing them to our stores.We have asking our bank, Otek Bank, to issue a check for $80,000 as indicated on your invoice No.K-332.We appreciate the efficiency with which you handled our order.We hope to business with you again in the near future.Sincerely yours，3.Replying to invoice

Dear Sir or Madam: Thank you for your reminder of August 3 concerning Invoice No.RT-115.We have discovered that payment had not yet been made due to an error on our side.I have enclosed a check for $20,000 to cover Invoice No.RT-115.We very satisfied with the goods you sent us in the last order and hope to place another order with you soon.Please accept our apology for any inconvenience this matter has caused you.Sincerely yours，萬用英文商業(yè)書信

4.Asking for remittance(first)

Dear Sir or Madam: I would like to call your attention to Invoice No.RE-330 dated September 28.Our accounting department has mentioned that settlement of this invoice is now four weeks overdue.We are very concerned since you have already been prompt in making your payments.It would be greatly appreciated if you would settle this account by the end of this month.Let we take this opportunity to thank you for placing your order with our company, and we look forward to hearing from you soon.Sincerely yours，5.Asking for remittance(second)

Dear Sir or Madam: Thank you for your letter of August 3 in which you promised to remit payment for invoice No.39.However, so far today, we have not yet received your payment.Could you have, perhaps, made an error when making out your check or deposit slip.We would appreciate it if you could look into why payment has not yet reached us.We will fax you acknowledgment of payment as soon as we receive confirmation from our accounting department.We look forward to hearing from you soon.Sincerely yours，6.Asking for remittance(third)

Dear Sir or Madam: I would appreciate an explanation as to why, after three letters and ten telephone calls, you have not settled your account with us for invoice No.GT-1005.We hope you understand that the last thing we would like to do is to jeopardize your credit standing.We are sure you would want to avoid the unnecessary damage to your reputation if we are force to take further steps to settle this account.Only you can prevent your reputation and credit standing from being ruined.Please do not delay any longer in contacting us regarding this matter.Sincerely yours，7.Asking for the remittance(final)Dear Sir or Madam: This letter is to inform you that our legal department intends to file suit against you to

萬用英文商業(yè)書信

collect payment of Invoice No.BAS-399.Since you have failed to offer a satisfactory answer to our request for payment, we have no choice but to take this step.However, before our legal department takes this final action, let me make a personal advise to you to try and settle this account.I sincerely hope that we can avoid the inconvenience and unpleasantness taking legal action.If I do not hear from you by the end of the month, I am afraid the following letter you received will be from our legal department.Sincerely yours，8.Informing of the received payment of invoice

Dear Sir or Madam: Thank you for your check No.BA-301725 in payment for Invoice No.3094.We have enclosed a receipt for the $6,8000,00.Thank you for your very prompt settlement of invoice No.3094.We are glad that the products you ordered from us are doing well.We hope we have the pleasure of receiving additional orders from you again in the very near future.Sincerely yours，9.Asking for remittance

Dear Sir or Madam: We have rendered our April statement twice and regret that amount of US$50,000 is still outstanding.Please oblige us by instructing your bankers to cable remittance within 5 days.We would be grateful for an early settlement.Sincerely yours，10.Asking for L/C

Dear Sir or Madam: Thank you for your letter of February 15 containing your acceptance of your offer for 400 Model PT-250 typewriters.We ask that you promptly open an irrevocable L/C in our favour, valid until March 2.Upon receiving confirmation of your L/C, we will promptly complete shipment arrangements of your order.We will of course, notify you when we have completed the shipment.We are looking forward to your early and favorable reply.萬用英文商業(yè)書信

Sincerely yours, 11.Amendment of L/C

Dear Sir or Madam: Subject: your letter of credit for Order No.SR-780 We received your letter of credit No.SR780 and have now nearly completed preparing your order G-303 fro shipment.We have, however, found a discrepancy between the quantities of electronic lighter indicated on your order no.G-303 and indicated on your letter of Credit No.SR-780.order No.G-303 lists 20 doz.where as the letter of credit lists 15 dozen.We would appreciate your prompt attention to this matter.We will ship your order immediately upon receiving your amended letter of credit.Sincerely yours，12.Asking for extension of payment

Dear Sir or Madam: We received your invoice no G-303 of March 1 asking for payment of $10,000for twenty Mixers.Unfortunately we had large fire at our warehouse on tire inventory.Because of the losses we incurred from this accident and the immediate expense which cleanup has required, it would be very difficult for us to meet the payment deadline stated on your invoice.We would greatly appreciate it if you would allow us an extension of four months to pay this invoice.At that time, we will receive compensation from our insurance company and should then be able to meet our obligations.We hope you would understand our current situation and ask you for your patience in this matter.Sincerely yours，13.Granting the extension of payment

Dear Sir or Madam: Subject: Invoice No.RE-1993 Thank you for waiting us on your inability to pay your debt.We are terribly sorry to hear of your misfortune of the warehouse fire.Of course we will grant you a 3-month extension for payment of Invoice No.RE-1993.I have sent a copy of both this letter as well as your letter of October 3 to our accounting department so they will not send you a delinquent payment notice.You may rely on us to provide you with as much cooperation as we can.We hope your company will speedily return to normal operations.Sincerely yours，萬用英文商業(yè)書信

14.Declining the request for extension of payment

Dear Sir or Madam: Subject: Invoice No.UA-988 Thank you for your letter of December 23.I am sorry to hear of the difficulties you are having with your distributors.We do sympathize with your current situation and understand how difficult it can be to try and collect payment.However, as we also have to meet our obligations to our manufactures, I regret to say that we are not able to grant a 6-month extension on Invoice No.UA-988.We believe that you will fully understand the reason of our decision.Sincerely yours，15.Explaining the deducted payment

Dear Sir or Madam: We have received your letter of August 15.The statement lists a purchase of US$7,500.00 for 16 Model M-22 machine tools, which I am sure that we didn’t make.Therefore we will be sending you payment to cover our September purchase minus the US$7,500.00.I would appreciate your looking into this matter so that our account may be cleared.Sincerely yours，16.Explaining the reason of delayed payment

Dear Sir or Madam: Your inquiry regarding a $60,000 outstanding balance for Invoice No.3115 was immediately checked against our record.We have discovered that the invoice was not received by our accounting department in time.To avoid any future delays in our seeing the invoice, May I suggest that all invoices be addressed to the Accounting Department, not to me personally.I have enclosed a check for $600,000 to cover Invoice No.3115.Please accept our apology for any inconvenience this matter has caused you.We look forward to the pleasure of working with you again in the future.Sincerely yours，17.Informing of the establishment of L/C

Dear Sir or Madam: Thank you for your letter of May 26 containing your official offer for twenty cases goods.萬用英文商業(yè)書信

We are pleased to accept your offer and would like to place our order with you.We have instructed our bank, First San Diego Trust Bank, to open an irrevocable letter of credit in your favour for $137,500.00.The letter of credit will be valid until July 15.enclosed are all of the documents that must be presented with you with your draft B/C(full set)Commercial Invoice(3 copies)Insurance policy The price you quoted us being C.I.F.Kaohsung the amount of our credit will cover the amount of your invoice, and also of the fright and insurance.Sincerely yours，18.Asking for Extension of L/C

Dear Sir or Madam: Subject: your order No.PA-201 We regret to find that our supplier can not get the shipment out here before the expiration of the shipment time February 25.We therefore, request that L/C No.2 be amended so the validity is extended to March 15.As we must have the L/C to complete shipping procedures we look forward to receiving your revised L/C very soon.We appreciate your understanding of this matter and hope this doesn’t cause you too much inconvenience.Sincerely yours，19.Order informing of opening of L/C

Dear Sir or Madam: We refer your letter of June 6 enclosing your Sales Contract No.5.Your acknowledgement of our Order No.40 has been received with thanks.In accordance with the terms agreed upon, we have instructed The Bank of ABC, New York to open an irrevocable letter of credit in your favor in the amount of US$65,000.The letter of credit will be sent to you through our advisory bank, Cranberry Productions, Inc in Los Angeles.Please let us know by cable as soon as the goods are ready for shipment.Your attention will be appreciated.Sincerely yours，20.Accepting order but requesting usual terms in next order.Dear Sir or Madam:

萬用英文商業(yè)書信

We thank you for your order No.RE-330 of June which we have accepted on the terms you proposed.As you know well, we always try to meet the reasonable demands of our customers.However we must ask you to realize that the concession of this order is exceptional and the future orders can only be executed under our normal trade terms.We have enclosed our sales confirmation and look forward to receiving your repeated orders.Sincerely yours，21.Informing errors in statement.Dear Sir or Madam: Subject: Errors in June Statement We have just received the statement for purchase we made in June.The statement lists a purchase of US$7,500.00 for 16 Model M-22 machine tools, which I am sure that we did not make.This purchase was listed as been made by Mr.King of the Taipei Office.As we have neither a Mr.king nor a Taipei office, the error may have been made by someone in your billing department.I would appreciate you looking into this matter so that our account may be cleared.Sincerely yours，

萬用英文商業(yè)書信

Chapter VI Shipment 1.Shipping advice

Dear Sir or Madam: We would like to confirm our fax informing you that your order No.BK-939 of March 30 for three mainframes has been shipped April 3 from New York on board the Victory.We are glad to enclose copies of shipping document for this order.Invoice 3 copies Bill of Loading 2 copies Insurance Policy 2 copies Packing List 3 copies We have drawn a draft on you at sight for the invoice amount under the Taipei Bank Letter of Credit No.LX-1108 through the Zentrum Bank, New York.Please honor the credit when it is presented to you.We trust that your consignment will arrive safely and look forward to receiving future orders from you.Sincerely yours，2.Confirming order and Informing of shipment

Dear Sir or Madam: We have pleasure in informing you that we have shipped the goods for your Order No.160 by the m/s May that left Kaohsung today.The shipped goods is scheduled to arrive at New York around June 10.Marks: A triangle with capital letter JF inside.New York American C/#1-12 Number of cases: 25 Gross weight: 2500kg Value of cargo: US$800,000 Invoice No.T-5800, together with B/L and sight draft are being forwarded to you through our bank, the ABC Bank of Taipei.We have drawn a draft on you at sight for the invoice amount under the National Bank Letter of Credit No.LX-1108 through the Zentrum Bank, New York.We would appreciate a conformation letter that the shipment has safely reached port.

萬用英文商業(yè)書信

Sincerely yours，3.Informing of the completing of shipment

Dear Sir or Madam: We are glad to confirm receipt of your order dated April 23.The dispatch will be by m/s Sunlight around May 22.We are also pleased to tell you that our bank has confirmed receipt of your draft.We trust that the goods will reach you in good order and give you full satisfaction.We look forward to the opportunity of filling your order again.Sincerely yours，4.Informing of the delay of shipment

Dear Sir or Madam: We have completed processing your order No.T-5800 for 3600 Model TZ-200 air duct, and everything is now ready for shipment.However, we regret to inform you that there no ocean-going vessels which are traveling to your area during this period.We can ship your order by air fright, in which case we must ask you amend your letter of credit to reflect this change.We will wait for your instruction as to how you wish to have your shipped

Sincerely yours，5.Commercial Invoice

Dear Sir or Madam: We have pleasure in forming you that we have shipped the goods for your Order No.160 by the vessel Moonlight that left Kaohsung May 10.The shipped goods is scheduled to arrive at New York around May 28.We enclose our invoice for amount due, US$50,245.00.50 Portable Heater US$50,000.00 Flight US$160.00 Insurance US$85.00 Total US$50,245.00 We had handed the documents to the ABC Bank, Taipei to release them to you against payment through their correspondent in New York.Sincerely yours，6.Informing of the shipment of substitute

Dear Sir or Madam:

萬用英文商業(yè)書信

We acknowledge with thanks the receipt of your letter of April 25.We are glad to learn that the articles we offered you have met with your approval.Your order for model No.OP-230 has unexpectedly exhausted our stock.As you asked for immediate shipment, we have substituted No.OP-321 at the same price.We trust you will find it more attractive.The dispatch will be by m/s Sunlight around May 22.The shipped goods is scheduled to arrive at New York around June 10.We trust that you will be satisfied with them, and we hope to receive further order from you in the future.Sincerely yours，7.Requesting for the alternation of shipping

Dear Sir or Madam: The vessel originally chartered to transport your order of 1,000 kilograms of coffee bean is too large to pass through Taiwan.Therefore the cargo must be loaded onto 3 smaller vessels in order to pass through the canal.The increase of the cost and insurance would be enormous.If you agreed to the alternatives, we would be grateful if you send us the amended L/C as soon as possible.We will immediately ship your order upon receiving your amended L/C.Sincerely yours，8.Informing of the breakage of the goods

Dear Sir or Madam: We received your consignment of 8mm movies camera this morning.However, while examining the product, we found that the 8mm movies camera packed in case of No.4 were severely damaged and are not able to sell in the market.Obviously, this case had been either struck by heavy object or dropped.We informed this situation to the shipping company right away and obtained an endorsed receipt of “A case was badly damaged on one side”.The survey’s report is attached for your information.We would also appreciate it if you could look into the reason for the damage.Sincerely yours，9.Asking for payment under D/P against shipment

Dear Sir or Madam: We are pleased to inform you that we have shipped your order of 200 units of Model ET-100 product to you by Tristar, which left Taiwan on November 30, and is due to arrive

萬用英文商業(yè)書信

in London on July 10.We enclose our invoice for the amount due, US$80,000.00 we have drawn on you for this amount at sight attaching the shipping documents to our draft.We trust you will honor our draft upon presentation.Sincerely yours，10.Requesting for delay of shipment

Dear Sir or Madam: Thank you for your Order No.T-500 received January 20.we are aware that in our letter of January 22 we promised to have all order delivery by two weeks from receipt of your order.We now find that the components needed for these products have been held up in Canada and may not arrive in time for us to have your order delivered within two weeks.We shall of course, do our utmost to complete your shipment by the date specified.However, a delay of two weeks found to be unavoidable.Please accept our apologies for the delay and the inconvenience it had caused you.In the meantime, we will keep you informed as to progress of this issue.Sincerely yours，

萬用英文商業(yè)書信

Chapter VII Making Claim/Apologies 1.Indicating proper packing

Dear Sir or Madam: While putting the machines together we found that 2 of the carriages can not roll on smoothly, and we in fact out of alignment.We think this has come from a rough handling of the case, and we are wondering at which part of the journey this occurred.From looking at the outside of the case, it certainly indicated that they have been either dropped or badly stowed.Fortunately, we are able to adjust the alignment without too much trouble;however, we would ask you to send further consignment by container service and use soft packing all round the machines, not just under and cover.Our experience has taught that these precautions should be able to prevent a recurrence of damage.Sincerely yours，2.Asking for the dispatch of substitute due to breakage

Dear Sir or Madam: We have received your shipment covering our order No.SN84050 of 250 units of smoke detectors and found that eight of the cases are under a severely damaged condition.The attached survey report states that 80 sets of smoke detector were severely damaged, and they can not be sold as new.Therefore, we ask you to ship the replacement as soon as possible, meanwhile, we will raise our claim to the insurance company.Please do pay special attention on this matter.Sincerely yours，3.Informing of the inferior goods

Dear Sir or Madam: Subject: Breakdown of electric Mixer Model No.PH-61 We have been using 35 of your electric mixers Model No.PH-61 in our office for about

萬用英文商業(yè)書信

two month now and have experienced some serious problems with nearly all of them.Most of the Electric Mixer burn out their fuses after only 3 or 4 hours, in addition, we even experienced some smoke coming out of the base of several of the electric mixers.We have always rely on the excellent quality of your supply, and this time we are in particular disappointed because these articles are for our new customers.As the goods are in no condition to be sold, we are awaiting for your instruction regarding their disposal.We look forward to your prompt and favorable reply.Sincerely yours，4.Reply of claim of breakage

Dear Sir or Madam: We received your letter of June 30 in which you expressed concern over the damage to your shipment of 450 units of lumps Order No.T-104.We are sorry to hear of the inconvenience that damage has caused to you.We can only assume that the shipment was damaged while it was being unloaded or while it was being trucked to your warehouse.The signature on the loading documents shows that everything was under perfect condition at the time the goods were packed onto the ship.Although we will investigate from our end, I suggest that you contact the trucking company that handled the delivery.If you need anything else, we will be more than willing to help you in any way we can.Sincerely yours，5.Apologizing for breakage and dispatching the goods

Dear Sir or Madam: We regret to see from your letter of August 25 that two bags of our shipments arrived in a badly damaged condition.Proper measure will be taken to prevent a recurrence of similar error in the future.We have sent a new set by air immediately and would like you to return the faulty ones at your convenience with freight forward to our company.We sincerely apologize for this most regrettable mistake.6.informing of the different shipment

Dear Sir or Madam: We have received today the 450 pieces of ties which we ordered on October 10.Since we still have some of your last shipment and want to use them with the new goods, but the difference in color makes this impossible.We are returning 50 of these by air mail, and would appreciate if you can replace the

萬用英文商業(yè)書信

whole in correct color.Regarding the air freight, we will cover the extra cost from air freight.Sincerely yours，7.informing the missing part of the shipped goods

Dear Sir or Madam: We are writing concerning the juice mixer Model No.EJ-828 delivered on October 10.According to your catalog, the Model No.EJ-828 juice mixer which we ordered should come with the spare parts.However, after unpacking the shipping crate, we found that none of the machine had spare parts.This is the first time from all our previous transactions that the mistake like such has occurred, and we hope you will do your utmost to fix it at once.We look forward to receiving the above missing item as soon as possible.Sincerely yours，8.Apologizing for missing part of the shipped goods

Dear Sir or Madam: Thank you for your letter of October 2 concerning the missing AA size batteries for your 10 electronic wrist watches Order No.T-501.The batteries for the wrist watches have been placed on board a UPS plane, and you should be getting them within this week.We sincerely apologize for the trouble which this may cause you and will certainly take all possible step to ensure that such a mistake will not happen again in the future.I will contact you sometime next week to see if you are satisfied with everything.Sincerely yours，9.Return the inferior goods

Dear Sir or Madam: Subject: Return Model No.ET-100 translation machine Since we started selling these translation machines in our store, nearly half of customers have returned them saying the service stopped working after couple weeks.Upon inspection of the translation machine, we found that the batteries in most of them leaking.We have no choice but have to take the remaining translation machine off our shelves and offer to refund the purchasing price to our customers.This has caused considerable embarrassment to us.We would to appreciate it if you could check with your supplier of batteries to find out how this problem came out.萬用英文商業(yè)書信

Sincerely yours，10.Apologizing for the mistake of invoice

Dear Sir or Madam: Subject: adjustment to September in 2000 statement Thank you for your letter of November 8 in which you mentioned the error in your September statement.I check with our accounting department and found that a computer typing error resulted in your being billed for an order of another customer.I have cautioned our accounting department to pay special attention when entering data into the computers and can assure you that we will do our best to ensure that similar problem will not happen again.You have been an important client for many years, and we feel that any mistake is unforgivable.Please accept my sincere apologies for any inconvenience this has caused.Sincerely yours，11.Apologize for discrepancy

Dear Sir or Madam: We are sorry to learn from your letter of Nov.3 that 78 pieces were found to be unsatisfactory.We have sent a new set by air immediately, and would ask you to return the faulty ones at your convenience with freight forward to our company.Apparently, this was due to the negligence of our production department.Proper measure have been taken to prevent a recurrence of similar errors in the future.We sincerely apologize for this most regrettable mistake.Sincerely yours，12.Apologizing for the mistake of shipment

Dear Sir or Madam: We have received your letter of Aug.in which you complained the different goods we sent to you.The 700 ACLS-2011 clock to replace the three Swedish furniture we sent to you by mistake have been loaded on to a plane and should be reaching you by end of next week.The mistake may have been due to an error by our dispatching center.Please accept our apologies for the inconvenience this must have caused to you.Thank you for your patience and my best personal regards to you.

萬用英文商業(yè)書信

Sincerely yours，13.Complaining the disaccordance of amount in invoice

Dear Sir or Madam: Referring to your invoice No.S-1200 of March 28, we have to point out that you have made an error in the calculation of credit sale during last month.We have calculated the correct amount to be US$5,000, not 50,000 as shown on the invoice.Our check for the former amount is enclosed but we should be appreciate if you would amend the invoice accordingly.Sincerely yours，14.Apologizing for the mistake in invoice

Dear Sir or Madam: Subject: Adjustment to invoice No.BT-10901 Thank you for your letter of September 8 in which you mentioned the error in our Invoice No.BT-10901 statement.I checked with our accounting department and found that a computer typing error resulted in the wrong sales amount in your invoice.I have cautioned our accounting department to pay special attention when entering data into the computers and can assure you that that will do our best to ensure that similar problem will not happen again.Please accept my sincere apologize for any inconvenience this has caused.Sincerely yours

15.The doubt of non-delivery by forwarder

Dear Sir or Madam: Our order No.84234 was placed on January 10, which should have been delivered by now, but there is no sign of shipment, although documents have been received by our bank long ago and we were informed of the dispatch from you.We had promised to supply our customer before January 20, and we are now in the very awkward situation of having to tell them that the products are not yet available.Re would be grateful if you could check into what happened to the shipment.We appreciate if you keep us informed as to the progress you make in investigation of our shipment.Sincerely yours，16.Apologizing for the non-delivery by forwarder

萬用英文商業(yè)書信

Dear Sir or Madam: We acknowledge your concern in your letter dated March 14 regarding the non-delivery of your consignment of tiles.We have contacted our forwarder, who informed us that your 2,000 cases were mistakenly unloaded at San Francisco, and are now waiting to be transport to your port.The forwarder has been instructed to send the cases by any earliest shipping opportunity, which we understood to be the M/S Sunlight and is scheduled to arrive your port on March 30.We apologize for any inconvenience which may cause you and your customer from this mistake.Sincerely yours，17.Reply to the claim of inferior goods

Dear Sir or Madam: We are very sorry to read that you are experiencing problems with our LF-100 copying machines.We will, of course, immediately refund you the amount paid for invoice No.REF-3064 for this shipment and reimburse you for the cost of shipment the LF-100 back to us.However, if you would rather have another shipment of MDZ-1000 copying machines, please fax me and I will personally check them that every one is in perfect condition and air freight to you.If you choose to have another order of MDZ-1000, we will keep your original payment for the order.We hope this above mentioned solution is acceptable to you.Sincerely yours，18.Complaining the delay of shipment

Dear Sir or Madam: Subject: delay of Order No.H-301 In your letter of April 15, which confirmed that our shipment of aerosol room deodorizer Order No.H-301 had been placed on board Liberty;you stated that we could expect delivery of the merchandise no later than April 23.However, as of now, we have not yet received the shipment.It is very important that we have the shipment by no later than the end of this month If you cannot assure us that the delivery problem will be solved, we are afraid that we will have no choice but to find another supplier.We would be grateful if you would check into what happened to the shipment.Sincerely yours，

萬用英文商業(yè)書信

19.Complying with order cancellation due to the delay of shipment

Dear Sir or Madam: Upon receiving your complaint regarding our delay of shipment, we are very sorry that we have not been able to deliver your order on time.The delay was caused by the belated arrival of raw materials.We have put all the effort, but still was not possible to make goods in time.We regretfully to comply with the cancellation of orders, but we also trust that you will give us the chance of quoting again next time.Sincerely yours，20.Order cancellation for the delay of shipment

Dear Sir or Madam: Order No.3919 arrived April 10, two weeks after the agreed upon delivery date.In this order, we had especially stipulated that the date of delivery for March 27.while we do understand the circumstance which caused the delay, because the season here has already ended, we no longer need the 60 water purifier we order on March 8.We hope you understand our situation in this matter and believe there will be other opportunities for us to do business with you in the future.Sincerely yours, 21.Apologizing for the delay of shipment

Dear Sir or Madam: We have received your letter of October 3, and would like you to accept our sincere apologies for the delay of your order for the electric juice-mixer.An unexpected delay has occurred when the vessel contracted to ship your order suddenly needed repairs.We are glad, however, your shipment will be ready next week, and hopefully, they will arrive in time for the peak season.Please accept our apologies for the delay and the inconvenience it has caused you.Sincerely yours，

萬用英文商業(yè)書信

Chapter VIII Social Event 1.Informing of the amalgamation of the companies

Dear Sir or Madam: We are pleased to inform you regarding the merger of our company with XYZ Corporation , Swiss, which will come to be effective as of September 20,2001.New company name will be Marcopolo Trading Co., Ltd., with headquarters at No.90, Nan-king E.Road, Taipei.All telephone and fax numbers will remain the same.It will allow us to shorten our delivery times as well have a much wider distribution network.Cost saved in distribution will be reflected in the form of price deductions.Everything else will ramian the same.We look forward to maintaining the business relationship and continuing the efficient service which our customers appreciate.Sincerely yours, 2.informing of the establishment the company

Dear Sir or Madam: We should like to bring your notice the fact that we have established ourselves as a trading company on December 20 under the following name and address: Address: 2725 26th Street, San Diego USA

萬用英文商業(yè)書信

Telephone Number:(807)749-3846 Fax number:(807)749-3845 Enclosed please find our illustrated catalogs, price-list and order forms for your convenience.We look forward to the opportunity to serve you in the near future.Sincerely yours，3.informing of the opening of branch

Dear Sir or Madam: We are pleased to inform you that on April 10, we shall be opening a San Diego branch at following contacting detail: 672 Main Street, San Francisco, California, American.The key contact person at the branch will be Mr.Carter, who was the Sales Manager of XYZ Corporation for many years.We hope to have pleasure of welcoming you to this new office soon.Sincerely yours，4.Informing of the expanded business

Dear Sir or Madam: We are pleased to inform you that we have now enlarged our exercise machine department and considering to increase new lines in our current stock.Please send a complete range of catalogs and samples which are in production.If we decide to sale you goods to the market we want you assurance that you will not sell to other companies in the United State.We expect that you can quote your lowest prices and wish to know whether you can supply from stock.Sincerely yours，5.Informing of the change of premises

Dear Sir or Madam: This note is to inform you that as of October 3, we have moved to a more spacious and convenient premises at the following address: No.157, Roosevelt Road, Taipei, Taiwan.Telephone number:(02)701-6920, Fax No.(02)701-6927 We would happy to have your visit our new office if you are ever around.Sincerely yours，

萬用英文商業(yè)書信

6.Informing of discontinuing business operation.Dear Sir or Madam: We regret announce that our company will discontinue business operations from October 2.Due to prolonged recession and high interest rates, we are unable to provide the type of services that our client deserve.We have made arrangement for all of our business transaction to be handled by XYZ Corporation of Kaohsung, Taiwan.The XYZ Corporation will be contacting you in the near future to discuss how they can best serve you.We hope this will not cause any serious inconvenience to your company.We appreciate your continued support and patronage greatly.Sincerely yours，7.Informing of the retirement

Dear Sir or Madam: Mr.Wang, the vice-president of our marketing, who has worked for over forty years, will be retiring at the end of March.Micheal, onr of our top young managers, will be taking over Mr.Wang’s responsibilities from March 20.Micheal will do his best to keep the good relationship that you and Mr.Wang have developed over the years.We shall like to take this time thank you for all the support which you have provide us.8.Informing of the death

Dear Sir or Madam: It is with our deep regret to announce the death of our General Manager, Mr.Joe Chen, after short illness.We believe that everyone who has come to know him will always remember the deep caring he had for all his employees, and the virtuous way he has managed the business.We sure you will join us to offer our greatest sympathy to his window.Sincerely yours，9.Congratulating(company to company)

Dear Sir or Madam: I was very pleased to learn that your company opened a new branch office here in Kaohsung.The market here is quite active and I am sure you will do very well.I look forward to telling our client about your new branch and its services.As your company continues to grow and prosper, let us know if we can be of any

萬用英文商業(yè)書信

assistance to you

Sincerely yours，10.Congratulating(company to personal)

Dear Sir or Madam: I was very pleased to read in World Fortune that you have been promoted to the managing director of the Hong Kong office.Your promotion reflects the success you have accomplished for your company and your outstanding contributions to the business community.We believe that you will successfully meet all of the challenges of your new position.I wish you continued success and all the best for the future.Sincerely yours，11.Congratulating to birthday

Dear Sir or Madam: My wife tells me that you are expending you second child coming summer.Congratulations!Both of you must be proud and excited for this.Please accept my sincerest wishes and congratulations.May this new member of your family bring you fulfillment and joy.Sincerely yours，12.Congratulating to wedding

Dear Sir or Madam: I was delighted to hear that you son Stephen is getting married this Christmas.Both of you must be proud and excited for this.I have sent a small token for him to celebrate this wonderful occasion.The gift will be sent to you home by next weekend.Please give it to Stephen along my warmest wishes.Congratulation to you and your wife at this happy moment and my best wishes to your son and his wife-to-be for a life filled with joy and happiness.Sincerely yours，13.Congratulating the opening of new company

Dear Sir or Madam: We at Taipei would like to express our best wishes to all of you at Toyo Data on the

萬用英文商業(yè)書信

opening of your new facility in Taiwan.The market here is quite active and I am sure you will do very well.I look forward to telling our clients about you new branch and it services.Again, please accept our heartiest congratulations and best wishes to your company.Sincerely yours，14.Congratulating the annual celebration

Dear Sir or Madam: Please accept our sincerest congratulations on your company’s 12th anniversary.ABC Company has long been active in marketing contributions to both the business and the community.We are very pleased that your company is getting the recognition it deserves.We at trend Taiwan are honored to have taken part in your growth and extend our best wishes to all of you for further success.Sincerely yours，15.Replying to the concern to illness

Dear Sir or Madam: Thank you very much for your card and words of encouragement while I was in the hospital.They all helped me tremendously during the recovery from my surgery.I am now at home recuperating and expect to be back at work next month.I will call you once I return to office, but for now, please accept my sincerest regards and appreciation.I look forward to seeing you again when I am gioing better

Sincerely yours, 16.Condolence

Dear Sir or Madam: I was deeply saddened to know that your father has passed away.I shall always remember vice-president with fondness and gratitude for all of the kindness he showed me.He will surely be long remembered by all of whom had known him and worked with him.Please accept my deepest sympathies to you during this difficult time.I have enclosed my private phone number.If you need me at any time of the day or night, please give me a call.Sincerely yours，17.Expressing concern to customer in disaster

萬用英文商業(yè)書信

Dear Sir or Madam: We are very sorry to hear that your office suffered a severe damage from the flooding.However, I was relieved to learn that no one was badly injured.I heard that clean-up operations have already begun and you will be back in business in 2 weeks or so.If you need any help in getting your office back in shape, please feel to phone us.Sincerely yours，18.Gratitude for the hospitality during a stay

Dear Sir or Madam: I just wanted to write you to thank you for looking after me during my stay at your company over the last two months.I arrived safely back in Taipei last week, and I’m still trying to adjust to being back in Taiwan.My visit to the Unite States would not have gone so smoothly had it not been for your help.I will have great pleasure to return some of the hospitality you showed me while I was in the USA.I hope you have the opportunity to come to Taiwan in the near future.Sincerely yours，19.Gratitude for the corporation

Dear Sir or Madam: We are very grateful for you participation in the Taipei Land Project We were very impressed with the work your group put into the survey report and will happily recommend your services to our other departments.If you don’t mind, I would also like to refer your name to our clients as well.You can be assured that we will contact you again should we have any other similar projects requiring your outstanding expertise and professionalism.Sincerely yours, 20.Gratitude for the appointment of agent

Certainly, we are very excited to hear that we have been appointed as the agent in Taiwan.We also appreciate your comments on the success of our previous job, we will definitely do our best to make it even better.We look forward to meeting with your Regional Manager next week in regards to the agreement.Sincerely yours，萬用英文商業(yè)書信

21.Gratitude for attending a party

Dear Sir or Madam: Thank you very much for taking the time to attend our Christmas party last Friday.Although we have several opportunities to meet through business, it is always a pleasure to spend an evening with our friends in a relaxed way.We have small gatherings several times a year, so I hope you will be able to attend some of them.I look forward to seeing you again soon.Sincerely yours，22.Accepting invitation

Dear Sir or Madam: Thank you for your kindly invitation to your Christmas party.It gives me great pleasure to accept your kind invitation.I wouldn’t miss the party for the world.I’m looking forward to sharing holiday cheer with everyone.I’ll see you on December 25.Sincerely yours，23.Invitation for a dinner

Dear Sir or Madam: We will have a dinner party to welcome the honorable Mr.Tom Jones to Taiwan.There will be guests from nearly every country where we have offices, do it should be a very pleasant and entertaining evening.The dinner will be held in the Tower Building of New Century from 6:10 to 8:30 PM on December 31.The dress will be formal, with white tie and tails for gentleman and floor length gowns for the ladies.We would appreciate a reply as to whether you can attend by November 30.Please use the enclosed card to reply.Sincerely yours, 24.Invitation to giving a speech

Dear Sir or Madam: It is our honor to invite you to lecture in our International Investment Symposium to be held at our head office from October 22 to October 25.The title we would like to propose in your lecture in “Investment in South American.” The

萬用英文商業(yè)書信

content should throw light on investment environment in South American, such as, government policy and local enterprise attitude and acceptance We would like you to speak 90 minutes and allow 30 minutes for further question from the participants The group of this time will consist of 100 investors who are highly interested in international investment.Please refer to the enclosed list of participants for further details.Please indicate at your earliest possible convenience if the above schedule is acceptable.Sincerely yours，25.Invitation to annual celebration

Dear Sir or Madam: We will be celebrating our 6th anniversary this spring.To commemorate this occasion, we would like to invite a few of our best friends to a dinner banquet to be held on April 18 at the Diamond Room in the Hotel Hilton.Dinner will start at 6:30 pm, followed by a dancing party until midnight.The dress for the Hotel Hilton will be formal, with white tie and tails for gentleman and floor length gowns for the ladies.We would appreciate hearing from you by the end of this week so we can make final arrangements.Please use the enclosed card to reply.Sincerely yours，26.Invitation to exhibition

Dear Sir or Madam: I would like to extend an invitation to visit our exhibition at the Computer Fair, which will be held at the Taipei World Trade Center from December 1 through 5.We will be exhibiting our newest software.I and 12 of my staff will be at the exhibition to answer any question your might have.I have enclosed a map and a program giving detail of the Computer Fair.I do hope you will stop by and take look at our exhibition.We look forward to seeing you at the exhibition.Sincerely yours，27.Gratitude for receiving gift

Dear Sir or Madam: I would like to thank you for the beautiful vase you sent us in commemoration of our company 7th anniversary.I cannot find the words to thank you for giving me such a nice gift.But even more so, we are all touched by your thoughtfulness.

第三篇：商業(yè)物業(yè)費構(gòu)成

一、小區(qū)物業(yè)費包括哪些？

由于各地經(jīng)濟發(fā)展水平不同，所以物業(yè)管理費的數(shù)額大小也不盡相同，對物業(yè)管理費的核算，是物業(yè)管理公司財務(wù)部門的一項重要工作，也是小區(qū)業(yè)主應(yīng)該關(guān)注的。下面具體分析，物業(yè)管理費應(yīng)該包括哪些。

（一）物業(yè)管理費一般由哪些項目構(gòu)成1、管理服務(wù)人員的工資、社會保險和按規(guī)定提取的福利費用；

2、物業(yè)共用部位、共用設(shè)施設(shè)備的日常運行、維護費用；

3、物業(yè)管理區(qū)域清潔衛(wèi)生費用；

4、物業(yè)管理區(qū)域綠化養(yǎng)護費用；

5、物業(yè)管理區(qū)域秩序維護費用；

6、辦公費用；

7、物業(yè)管理企業(yè)固定資產(chǎn)折舊；

8、物業(yè)共用部位、共用設(shè)施設(shè)備及公眾責(zé)任保險費用；

9、經(jīng)業(yè)主同意的其它費用；

（二）哪些不能算入物業(yè)管理費

物業(yè)共用部位、共用設(shè)施設(shè)備的大修、中修和更新、改造費用，應(yīng)當(dāng)通過專項維修資金予以列支，不得計入物業(yè)服務(wù)成本。

對于公共水電費，一般不包含在小區(qū)物業(yè)管理費中。但是小區(qū)物業(yè)管理合同上也可以另行約定物業(yè)管理費用，所以具體情況還是要研究物業(yè)合同。

二、物業(yè)費交多少怎么確定？

（一）物業(yè)管理費如何確定

物業(yè)管理公司為你業(yè)主或用戶提供的不同服務(wù)項目，其收費標(biāo)準(zhǔn)是有不同的。有些服務(wù)項目，其收費標(biāo)準(zhǔn)時物業(yè)管理公司與業(yè)主或用戶協(xié)商而確定的。而有些服務(wù)項目，其收費標(biāo)準(zhǔn)要按政府有關(guān)部門的規(guī)定執(zhí)行。具體來說，有些項目是一次性收費；有些項目則是定期收取的，有些項目的收取方式較為靈活。具體情況也要看簽訂的物業(yè)管理合同是如何規(guī)定的。

（二）物業(yè)管理費確定原則

物業(yè)管理費收取標(biāo)準(zhǔn)一方面要受國家有關(guān)政策法規(guī)的制約，不能亂收費；另一方面，物業(yè)管理費收取標(biāo)準(zhǔn)還要受到用戶收入水平高低的限制。所以簽訂的物業(yè)管理合同也不能違背國家有關(guān)政策法規(guī)的制約。

（三）物業(yè)管理費必須明碼標(biāo)價

物業(yè)管理企業(yè)向業(yè)主提供服務(wù)（包括按照物業(yè)服務(wù)合同約定提供物業(yè)服務(wù)以及根據(jù)業(yè)主委托提供物業(yè)服務(wù)合同約定以外的服務(wù)），應(yīng)當(dāng)按照本規(guī)定實行明碼標(biāo)價，標(biāo)明服務(wù)項目、收費標(biāo)準(zhǔn)等有關(guān)情況。

政府價格主管部門應(yīng)當(dāng)會同同級房地產(chǎn)主管部門對物業(yè)服務(wù)收費明碼標(biāo)價進行管理。政府價格主管部門對物業(yè)管理企業(yè)執(zhí)行明碼標(biāo)價規(guī)定的情況實施監(jiān)督檢查。以上就是對“小區(qū)物業(yè)費包括哪些，物業(yè)費的確定標(biāo)準(zhǔn)是什么”的回答，希望能對您有所幫助?？偟膩碚f，物業(yè)管理費具體包含的項目和確定的標(biāo)準(zhǔn)都是有一些國家的具體規(guī)定的。當(dāng)然由于物業(yè)管理費問題的復(fù)雜性，相關(guān)法律規(guī)定繁多，自己處理起來可能會有些困難，所以如果您對小區(qū)物業(yè)管理費的收取有什么疑問的話，最好能咨詢專業(yè)的法律人士，以保障您的合法權(quán)益。

第四篇：英語書信

英語書信范文精選

一、感謝信June 2006 Dear Mr.Seaton，Thank you very much for taking me with you on that splendid outing to London.It was the first time that I had seen the Tower or any of the other famous sights.If I'd gone alone, I couldn't have seen nearly as much, because I wouldn't have known my way about.The weather was splendid on that day, which I thought was rare.I still remember some people told me that in Britain there was weather and no climate.During the same day, it might snow in the morning, rain at noon, shine in the afternoon and be windy before the night falls.So I think I was lucky.I think the river trip was the best thing of all.London really came alive for me as we saw it from the Thames during that wonderful journey down to Greenwich.It was all tremendously exciting － a day that I shall never forget.Thank you for giving me such a great birthday treat.Yours sincerely，Linda Chen

Useful Expressions

Thanks for...It was very nice/good of you to...Thank you very much for...I must thank you for...I am extremely grateful for your help...I am most grateful for...二、建議信June 2006 Dear Mary，Thanks for your last letter.I'm so glad that you have been able(at last!)to arrange a holiday in Australia.As I fear I won't be able to meet you at the airport when you arrive, nor will I be able to be home until later in the afternoon, so here are some instructions and suggestions.There is a bus from the airport to the city.It is much cheaper than a cab.Take the bus to the city and ask to get off at Town Hall railway station.To get to my place in the eastern suburbs you have three options.You can either take a cab, a bus or the train.I suggest you take the train, since the airport bus will leave you right at the station.Get off at Cliff Station.From there you can either walk to my place(about ten minutes)or take a taxi.Probably you should take a taxi as you will have luggage.When you arrive at my flat, ring the intercom for Flat 2.My friend Lillian will be at home and she will open the front door for you and let you into my flat.Presumably you will be tired and want to sleep.But if you feel like some exercise after that long flight, you could stroll down to Cooper Park, which is only ten minutes away ? you can see it from the window.Cheers and looking forward to seeing you.Yours sincerely，Annie

Useful Expressions:

Here are some instructions and suggestions.May I suggest that we meet at the gate of the university?

I'd like to suggest you should visit London for at least two days on your way to Scotland.Considering your present situation, I propose that you should apply for the post.What I want to suggest is...My suggestion is that...If you..., you had better...三、申請信March 2006 Dear Sir，I was very interested in your advertisement in today's edition of The Evening Post and I should like to apply to be a member of the Amazon Expedition team.I am twenty-three years old and have an honors degree in Botany from Bath University.Since leaving university I have been working in a research laboratory but my contract comes to an end in six weeks.I would particularly like to join the expedition for the opportunity it would give me to study the plant life of the area.I enjoy several outdoor activities including rowing and rock climbing and I consider myself to be both fit and healthy enough to undertake such an expedition.If you would like me to attend an interview, I would be able to come at any time convenient to you,(J1)my employers have agreed to give me time off for the purpose.I look forward to hearing from you.Yours faithfully, Lily Ma

Dear Sir，I noticed an ad.In the paper today you said you were looking for people to join your expedition team.It sounded as if it might be fun so I'm writing to say I'd like to come along.About myself: I left school at 16 because I wanted to earn a bit of money.After that I got a few part-time jobs as a waiter, etc.But I didn't stick to any of them for long.Recently I've been doing a bit of hitch-hiking round Europe so I've had some experience of traveling the hard way which should come in handy on the expedition you're planning.By the way, I'm a great guitarist so I can keep you all amused round the campfire at night.Let me know when I can call in for a chat about dates and other details, etc.Yours, David Smith

Dear Sir，I would like to apply for the post of Works Manager, which was advertised in The Guardian of I2 October 2004.I feel that my qualifications and experience are ideally suited for the position.I was born in 1968, and I went to school from 1973 to 1988.In 1987 I took the General Certificate of Education, and I got good grades in Mathematics, Physics and Chemistry.After leaving school, I attended the Orient Technical College, where I first studied Fiber Technology and Color Chemistry;later I studied other subjects related to textile manufacture, and in 1991 I obtained the Diploma in Textiles.After completing my studies, I joined the Top Clothing Company where I worked until 1996.In that year I moved to Prior Productions, who was pleased with my work, and as a result, in 1998, I was promoted to Assistant Works Manager there.I enjoy my work, and I am prepared to work hard.Moreover, I am sure that Prior Productions would give me an excellent reference.I therefore feel that my application deserves your serious consideration.I look forward to hearing from you.Yours faithfully, Mary Ma

Useful Expressions:

I would like to apply for...I wish to apply for the position of...If you need any other information concerning my background,...I am writing to you to apply for admittance to your university as a visiting scholar.I hope it would be possible for me to take some training courses and work in your laboratory.I believe that with your help I would make progress in my career.Should you think favorably of my application, kindly grant me an interview.An early response will be very much appreciated.Enclosed please find a resume and a list of my publications.四、投訴/抱怨信

Dear Sir，I saw your advertisement for “the perfect lighter” in Sunday Times last week and immediately sent off a ￡2 postal order and the completed form for the lighter.Imagine my surprise when all I got in return was a box of matches!I could understand a mistake.I might even pardon a joke.But in this case, your advertisement is a deliberate lie since a friend of mine who also sent the coupon got the same result.I think it's a shame to promise an economical lighter when in fact you are not selling a lighter a1 all.Instead of saying it works quickly, you should admit that you are offering matches.And what about “only” ￡2: I usually pay 10 pennies for a box of matches, and they are often given away free.I regard your advertisement as a serious deception and demand that you send me my money back immediately.Otherwise I will take active steps to make sure the Consumers' Association hear about it.Yours faithfully，Peter Li

Useful Expressions:

I am highly disappointed in...I am writing to place a complaint against...I am sorry to inform you that...I am writing to draw your attention to...Please make sure that appropriate measures are taken to solve the problem.I hope you will look into the matter and give me an immediate reply.If our demand is not accepted and put into practice, we would resort to other measures.五、邀請函

Sample Writing 1

May 2006 Dear Mr.Williams，Thank you for your letter of congratulation on my exam results.I was very pleased to hear from you.The results were a great relief.I did much better than I thought I would.We are having a celebration party on Saturday 22 May and we shall be pleased if you can come.It is a party for me, but my parents and some of their old friends are joining in, so you will find “real people” as well as teenagers to talk to.The party starts at half past six－ drinks, and a buffet supper later.You said in your letter that you've given up driving, so my father will meet you with the car at San Mateo station.Please let me know what time your train arrives.There is a good train back to San Palo at 10:30 and we'll arrange transport for you to catch that.I hope that won't be too late for you.It would be a pity if you had to leave while the party was still in full swing.I do hope that you will be able to come.Yours sincerely，Lily Chen

Useful Expressions:

I am pleased to invite you to...Is there any chance of your coming...I was wondering if you could come...I would like to invite you to...I wonder if you would like to come...I would be very happy if you could come...Please accept my invitation.七、道歉信

Sample 1 22 March 2006 Dear Ms.Reinhart，I am terribly sorry that I failed to arrive at BLCU last Friday.I hope that this did not mess you up completely, although I know that you had already made some special arrangements for my visit with you parents and friends.I am very sorry about all that.I am sure you will be sympathetic, however, when I tell you that my father is dangerously ill in hospital, and that I found it impossible to leave for the visit when he is in this state.My father was working very hard on his project on protecting the environment.I know the project has come to a very important stage.He and his assistants did not take regular rest for three weeks.Last night, my father had a heart attack and was soon sent to the hospital.The doctor said my father was in a very serious situation, and, he might need an operation.24 hours have passed.Nothing has changed.I have to stay at the hospital.I will let you know if there is any good news.I am sorry again and look forward to seeing you soon.Yours sincerely，Tom Williams

Useful Expressions:

I must apologize for...I do apologize for...I am awfully/terribly sorry about...I offended you quite unintentionally.Please accept my apologies.This is one of the reasons I couldn't make it.八、尋求幫助的信函May 2006 Dear Mary，I am sorry to trouble you, but nobody would come into my mind to help me except you.You know, I had planned this holiday for several years.A t last, my dream came true.You could imagine how excited I was.My mind was completely occupied with the holiday.I forgot to collect my laundry.I don't know if you can help me collect my laundry.I sent the laundry to the John's.It is the one down the corner on St.Peter's Street.You can't miss it, because the house is painted green－a big green house.I have got two pairs of trousers, three shirts, one T-shirt and a blanket.Call a taxi to send you home.I will pay you back when I am home.My first stop is London.It is raining.The streets are very clean.How I wish I could have the chance to see the famous London fog.But someone told me that was already the history.One can only read things like that about London in books.My best wishes to you.Yours sincerely，Peter Chen

Useful Expressions:

I am sorry to trouble you, but nobody would come into my mind to help me except you.I would like to seek help from you.I would greatly appreciate it if you could help me.I would be most grateful for your favorable consideration of this request.求職信七步寫作法

假設(shè)你叫李平，你從報上得知某公司欲招聘一名英語翻譯，請你給該公司經(jīng)理寫一份求職信，你的個人資料如下：

1.簡況：姓名，李平；年齡，30歲；身高，1.80米；健康狀況，良好；業(yè)余愛好，游泳、唱歌、跳舞。2.簡歷：1994年北京大學(xué)畢業(yè)后分配到南通中學(xué)工作，1996年調(diào)至蘇州中學(xué)工作至今。 3.工作：工作認(rèn)真負(fù)責(zé)，與人相處融洽。

4.特長：精通英語，尤其口語，已將多本中文書籍譯成英語，懂一些日語、能用日語與外賓對話。

聯(lián)系電話：3654731聯(lián)系地址：蘇州市人民路一號 第一步：介紹消息來源

介紹消息來源實際上是求職信的開篇交待句，它可使求職信顯得自然、順暢；而不介紹消息來源，會使收信人感到意外、突然，文章也缺乏過渡、照應(yīng)，本文消息來源可作如下介紹： Dear manager，I learned from the newspaper that your company wanted to hire an English translator.第二步：表明求職心愿

介紹完消息來源后，應(yīng)向收信人表明自己的求職心愿，即寫信的目的，本文求職心愿可作如下介紹： I'm interested in this job very much.I'd like to get this job.第三步：介紹個人簡歷

某單位需要新人，求職人也有求職心愿，但這并不意味著這項工作非你莫屬。如果你沒有干好這項工作的經(jīng)歷、實力，也是難以適應(yīng)的。因此，介紹個人簡歷是必不可少的。本文個人簡歷可介紹如下： Now I'd like to introduce myself to you.My name is Li Ping.I'm 30 years old.I'm 180 cm tall.I'm healthy.I like swimming, singing and dancing in my spare time.I graduated from Beijing University in 1994.Then,I went to work in Nantong Middle School.In 1996，I began to work in Suzhou Middle School and I have worked there until now.第四步：擺出求職優(yōu)勢

僅有一定的工作經(jīng)歷而沒有自身的優(yōu)勢和特長，也很難求得稱心如意的工作。因此，求職時應(yīng)表明自己除了具有一定的工作經(jīng)歷之外，還具有一定的優(yōu)勢和特長，這樣才能穩(wěn)操勝券。本文可通過如下方法擺出自己的優(yōu)勢：

I work hard and I can get along well with others.I'm good at English and especially my spoken English is very good.I've translated many Chinese books into English.I can understand Japanese and I can talk to foreigners in Japanese freely.第五步：提出獲職打算

豐富的工作經(jīng)驗，一定的優(yōu)勢和特長，只能代表過去和現(xiàn)在的情況，如果獲職后自以為心愿已了，從此高枕無憂，馬虎從事，那也是得不到用人單位認(rèn)可的。顯然表明獲職后努力工作的決心是感動用人單位的領(lǐng)導(dǎo)從而順利謀得此項工作的重要一環(huán)。本文獲職打算可作如下介紹： If you agree with me, I'll work hard and try to be a good translator.第六步：請求答復(fù)聯(lián)系

如果單位領(lǐng)導(dǎo)同意了你的求職要求，你必然要請他和你聯(lián)系，以便你及時做好準(zhǔn)備，到用人單位應(yīng)聘或報到。為準(zhǔn)確起見，請求答復(fù)聯(lián)系時你還應(yīng)當(dāng)提供你的通訊地址、郵政編碼、電話號碼、電子信箱等。本文答復(fù)聯(lián)系的內(nèi)容可作如下介紹：

If you agree with me, please write a letter to me or phone me.I live at No.1 Renmin Road,Suzhou city.My telephone number is 3654371.第七步：表明感激之情

無論你的請求是否能夠得到滿意的答復(fù)，你給用人單位寫信就是給對方添了麻煩，因此你應(yīng)向?qū)Ψ奖砻鞲屑ぶ?。本文可這樣來表明感激之情： Thank you very much.Yours Truly LiPing

第五篇：英語書信

英文信件格式

英語信件的種類比較多，有一般信件，邀請信，推薦信等。但幾乎所有信件的格式都大同小異。書寫英語信件要注意下面幾點：

（一）英語書信結(jié)構(gòu)、書寫款式及要求：

1．書信結(jié)構(gòu)

英語書信結(jié)構(gòu)一般有以下幾個部分組成：

1）信封（envelope）。英語的信封和中文的一樣，有三部分組成，即發(fā)信人地址、收信人地址和郵票。只不過英語信封的格式除了郵票所貼的位置（信封的右上角）和中文的一樣外，英語信封上要寫的發(fā)信人和收信人的地址和中文的大不一樣。發(fā)信人的地址應(yīng)寫在信封的左上角，收信人的地址應(yīng)寫在信封偏中右偏下處，如下：

2）信頭(heading)，即寫發(fā)信人的地址和日期（右上角）。3）信內(nèi)姓名地址(inside address)，即寫收信人的姓名和地址（左上角）。

4）稱呼(salutation)，即寫對收信人的尊稱（一般用Dear Mr.? ,;Dear Madam Helen,;Dear Miss?,;Dear John,;Dear Professor Smith,等）。稱呼直接寫在收信人地址的正下方，中間空一至二行。稱呼后面的標(biāo)點一般只能用逗號。以上信頭、信內(nèi)姓名和地址三部分的結(jié)構(gòu)如下：

注：如果是相當(dāng)熟悉和隨便的朋友之間，因為彼此都知道對方的地址，故信頭和信內(nèi)的地址常常省略。

5）正文(body)，即信件內(nèi)的主要內(nèi)容。正文第一句句子一般和稱呼之間空一至二行。

6）信尾客套語(complimentary close)，即寫信人在信的右（或左）下角，寫上表示自己對收 信人一種禮貌客氣的謙稱。一般有Sincerely,;Sincerely yours,;Yours sincerely,;Friendly

yours,;Truly yours,;Yours truly,;Cordially yours,;Yours cordially,等。

7）信尾簽名(signature)，即親筆簽上寫信人自己的姓名。如果是用打字機或電腦寫的信，在寫信人簽名的上方，同樣應(yīng)該打上寫信人的姓名。

除以上七個部分外，有時一些英語書信還包括：（1）附件(Enclosure)，以Enc.表示，如“附有。。。證明”應(yīng)寫為Enc?Certificate；（2）再啟(Postscript)，以P.S.表示；（3）抄送件(Carbon Copy to?)，以c.c.表示，說明一式多份抄送其他有關(guān)人員。這些都是次要的補充部分。P.S.主要在私人信件中使用，事務(wù)信件中應(yīng)避免使用，以免造成寫信人粗心大意的印象。Enc.和c.c.大都用在商貿(mào)信函中。

2．書寫款式

英語書信的款式一般有兩種：齊頭式(Block Style)和折衷式(Semi-Block Style)。齊頭式常常在商貿(mào)、官方以及一些正式的信件中使用，以顯示信件內(nèi)容的嚴(yán)肅性，真實性，可靠性。而折衷式則顯的比較隨便，主要用于家人、朋友、私人之間來往的信件。如果兩人之間不是第一次通信，相互比較了解，可以省略信內(nèi)的雙方地址。以下分別介紹齊頭式和折衷式信件兩種款式。

A: 齊頭式信件款式：（范文 1。）

注：用齊頭式信件寫信，其正文與稱呼之間空一至二行。每段的第一句句子不需要空

格，但段與段之間需要空一至二行。齊頭式信件的信尾客套話和簽名可以有兩種款式。第一種寫在左下方，這是最常用也是最正式的。另外也可以寫在右下方，這種形式則表示寫信人與收信人之間的關(guān)系比較熟悉隨便。下面是另一種齊頭式信件的格式。

齊頭式信件款式：（范文 2。）

B: 折衷式信件款式： 用折衷式書寫信件，其正文與稱呼之間空一至二行。第一段第一句的第一個單詞必須在Dear稱呼的直接下面。以后每段開頭都要與第一段第一個字對齊。信尾的客套話和簽名都寫在右下方。朋友之間寫信一般都使用折衷式，而且稱呼與正文之間一般不空行。具體款式和要求參見后面的一些信件。以下是一封折衷式信件。

3．信件書寫要求：

寫英語信件一般可以使用打字機、電腦，朋友之間比較隨便的信件也可以用鋼筆、圓珠筆甚至彩色筆，但不宜用鉛筆。不管你用什么形式書寫，一些重要的信件，簽名處必須用深藍(lán)色或黑色墨水筆簽名。

（二）各類常用信件

1）感謝信

2）祝賀信

3）邀請信

4）一般信件

5）商業(yè)信件

6）求學(xué)信