第一篇：空乘常用英語,提高空姐的英語水平

空乘常用英語

1.相關詞匯

(1)aircraft(2)belly機腹(3)nose gear鼻輪

(4)retractable landing gear 伸縮起落架(5)rudder 尾舵

(6)propeller 推進器(7)wing 機翼(8)fuel 油料(9)tank 油箱

(10)radome 雷達(11)fuselage 機身(12)break-in area 逃生窗(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板

(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶

(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品

(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器

(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩

(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽

(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔

(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降

(34)water evacuation 水上逃生(35)land evacuation 陸上逃生

(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒

(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕

(42)air traffic control 航路管制(43)control tower 塔臺

(44)operation & dispatcher 簽派員(45)cruise平航(46)runway 跑道

(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時區(qū)

(50)estimated time of arrival(ETA)預計到達時間

(51)estimated time of departure(ETD)預計起飛時間

(52)apron圍裙(53)jet lag 飛機時差癥(54)tail wind 順風(55)head wind 逆風

(56)jetway(passenger bridge)空橋(57)crew 機組員(58)infant 嬰兒

(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務提示

(61)home base 基地(62)pilot(captain)機長(63)co-pilot(first officer)副機長

(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉(zhuǎn)讓(票)

(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜

(70)refueling stop 加油停留(71)transit passenger 轉(zhuǎn)機旅客

(72)waiting lounge 候機室(73)baggage inspection 行李檢驗

(74)hand baggage 手提行李(75)umaccompanied baggage 托運行李

(76)custom 海關(77)quarantine 檢疫(78)immigeration 移民局

(79)baggage tag 行李簽(80)connection 班機接駁(81)destination 目的地

(82)free baggage allowance 行李重量限制(83)general declaration 艙單

(84)load factor 載客率(85)on time performance 準點率(86)LOST-N-FOUND 失物招領

(87)confirmation 確定(88)reissued ticket 重開的票

(89)passenger manifst 旅客名單(90)wheelchair 輪椅

(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣(94)non-stop flight 直飛班機(95)immigration card 入境表格

(96)terminal航空站(97)hijack 劫機(98)demonstration 示范

(99)evacuate 疏散(100)traffic congestion 航路擁擠

2.before take-off 起飛前/登機后

1.morning, madam（sir）.welcome board!早上好，女士（先生）。歡迎登機！

2.may i introduce myself, i''m ___, the chief purser of this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。3.morning, sir.welcome aboard.business class or economy? 早上好，先生。歡迎登機。坐公務還是經(jīng)濟艙？

4.follow me, please.your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.an aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.i’m afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。7.excuse me for a second, i’ll check.請稍等一下，我查查看。

8.the plane is about to take off.please don''t walk about in the cabin.飛機馬上要起飛了，請不要在客艙內(nèi)走動。

9.you know the weather in hongkong is not so good.it has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.air china flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.flight no.926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。12.you’re flying economy class.is that right? 您是坐經(jīng)濟艙，對嗎？您想看這些報紙或雜志嗎? 13.would you like anything to drink first? 您想先喝點什么? 14.here is today''s menu．what would you like to have? 這是今天的菜單，你想吃些什么? 15.thank you for waiting sir．here you are．a(chǎn)nything more? 謝謝，讓您久等了。這是您的飯和咖啡，還要點什么? 16.how about the sweet? 甜食要不要?

17.may i clear up your table now? 現(xiàn)在可以收拾您的桌子嗎?

18.are you going to study there or just for sight seeing? 你是去學習還是只去旅游? 19.the flight has been delayed because of bad weather．

由于天氣惡劣，航班已經(jīng)延誤。

20.we can''t take off because the airport is closed due to poor visibility.由于低能見度，機場關閉，我們不能起飛。

21.our plane is bumping hard．please keep your seat belt fastened。

我們的飛機顛簸得厲害，請系好安全帶。

3.emergency situation 緊急情況

1.fasten your seat belts immediately.the plane will make an emergency landing because of the sudden breakdown of an engine.馬上系好安全帶。由于飛機發(fā)動機出現(xiàn)故障，將做緊急迫降。

2.don''t panic!不要驚慌。

3.our captain has confidence to land safely.all the crew members of this flight are well trained for this kind of situation.so please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

4.take out the life vest under your seat and put it on!從座椅下拿出救生衣，穿上它！

5.don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by

pulling down the red tab.請不要在客艙內(nèi)將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.put the mask over your face!戴上氧氣面罩！

7.bend your head between your knees!把你的頭彎下來放在兩膝之間！

8.bend down and grab your ankles.彎下身來，抓住腳踝。

9.get the extinguisher.拿滅火器來！

10.open seat belts.leave everything behind and come this way!解開安全帶，別拿行李，朝這邊走！

11.this plane has eight emergency exits.please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.jump and slide down!跳滑下來！4.客艙服務

1、歡迎您乘坐南航班機。

It’s nice to have you aborad China Southern Airlines.2、請出示您的登機牌。

May I see your boarding pass?

3、我來為您引座。

I’ll show you your seat.4、請隨我來。

Follow me,please.5、我?guī)湍眯欣詈脝幔?/p>

May I help you with your bag?

6、為了使飛機在起飛時保持配載平衡，請您按指定的座位入座。

You should take your assigned seat,for the plane must keep its balance when it takes off.7、這是呼叫鈕，如果需要我們幫忙，請按一下。

This one is the call button,if you need us for anything,please push it.8、請將您的椅背調(diào)直。

Please put the back of your seat in an upright position.9、讓您感到舒適是我們的職責。

It’s our duty to let you feel as comfortable as possible.10、請把您的箱子放在行李架內(nèi)。

Please put your box in the overhead bin.11、您不能把行李放在這兒，過道不能堵塞。

You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于機械故障，航班已延誤，機械師們正在對飛機進行仔細檢查。

The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有霧，本次班機將延誤約兩小時。

The flight will be delayed about 2 hours due to ground fog.14、由于空中航路擁擠，我們要等待通行許可（才能起飛）。

Owing to the heavy air traffic,we’ll wait until a take-off clearance is given.15、我們須等待跑道上的冰被清除。

We have to wait until the ice on the runway has been cleared.16、我們的飛機要裝完貨才能起飛。

Our plane can’t take off until the cargo is loaded.17、我們正在等待幾位乘客辦理登機手續(xù)。

We are waiting for a few passengers to complete boarding formalities.18、如果有進一步的消息，我們會立即通知你（們）的。

If we have any further information,we’ll let you know immediately.19、請您回到您座位上好嗎？飛機馬上要起飛了。

Would you please return to your seat?The plane is taking off soon.20、請在安全帶信號消失前坐在座位上，系好安全帶。

Please stay in your seat and keep your seat belt fastened until the sign has been turned off.21、飛機馬上要起飛了，請不要在客艙內(nèi)走動。

The plane is about to take off.Please don’t walk about in the cabin.22、頭等艙乘客的盥洗室/廁所位于前艙，其他乘客的在后面。

The toilet for first class passengers is located in the front of the cabin and the one for other passengers in the rear.23、盥洗室/廁所有人用著。

The lavatory is occupied.24、盥洗室/廁所沒人。

The lavatory is vacant.25、您可放下遮陽板，關掉閱讀燈，系好安全帶，這樣您能好好休息一下。

You could draw down the window-shade and turn the reading light off and fasten your seat-belt so that you can take a good nap.26、為確保飛行和通信系統(tǒng)的正常操作，請您不要使用手提電話/激光唱機/調(diào)頻收音機。

In order to ensure the normal operation of airplane navigation and communication system,you are kindly requested not to use your callularphone/CD player/FM receiver.27、我們前方有大雷雨，無法穿越。我們決定返回杭州。非常抱歉由此給您帶來的不便。

There is a heavy thunderstorm ahead of us.We have no way to pass it.So we have decided to return to Hangzhou.Much to our regret for the inconvenience that may cause you.28、我們馬上要供應飲料了。請放下您的小桌板。

Now we’ll be serving drinks.Please pull down your tary table.29、先生，您想要杯香檳嗎？

Would you like a glass of champagne,sir? 30、您想來點熱/冷飲料嗎？

Would you like something hot/cold to drink?

31、您是要淡茶還是濃茶？

How do you like your tea?Weak or strong?

32、咖啡還未沖好，來杯熱茶好嗎？

Coffee isn’t ready yet.Would you like to have a cup of hot tea instead?

33、您想在飲料里放點冰塊嗎？

Would you like some ice in your drink?

34、小心燙手！

It’s hot!Mind your hand.35、您喜歡直喝威士忌還是加冰塊？

Would you like your whisky straight or on the rocks?

36、您準備現(xiàn)在用午餐嗎？

Are you ready for your lunch now?

37、我們馬上給您提供正餐。這是茶單。

We’ll soon be serving dinner.Here is the menu.38、您想要吃什么？烤牛肉還是熏火腿？

What would you like to have?Roasted beef or smoked ham?

39、我們機上配備的餐食既有中式口味也有西式口味。

Our meals on board are designed to meet both Chinese and Western tastes.40、我們有多種菜肴供您選擇。We have a selection of dishes for you.41、先生，您還要點別的什么嗎？

Would you like more of anything,sir?

42、您要什么樣的牛排？嫩點的、適中的、還是老點的？

How do you like your steak done? Rare,medium or well-done?

43、對不起，魚沒有了。您能換一道菜嗎？我們有雞……您想來點嗎？

I’m sorry.There is no more fish left.Can you make a change?We have chicken…Would you like some?

44、這是您的小菜，這是您的牛排，請慢用。

This is your hors d’oeuvre and this is your steak.Please enjoy your meal.45、對不起，讓您久等了。

I’m sorry for keeping you waiting.46、您能喜歡我非常高興。再來點嗎？

I’m glad you like them.Would you like to have some more?

47、您對這頓飯還滿意吧？

How do you like the meal?

48、您介意我把這些東西拿走嗎？

Would you mind me taking these away?

49、您可以就如何提高機上質(zhì)量給我們提些建議嗎？

Could you give us some advice on how to improve our inflight service? 50、這是本次航班的紀念品，但愿您能喜歡它。

This is our flight souvenir.I hope you’ll like it.51、您買點機上免稅商品嗎？

Would you like to buy some duty free items?

52、請您讓開過道，以便讓其他旅客通過。

Could you please step aside and allow the other passengers to go through.53、如果您需要任何幫助，請按呼喚鈴；如果您想閱讀，請打開閱讀燈；如果您需要休息，可以按住座椅扶手上的按鈕，身體向后仰，放倒座椅靠背。這是通風孔，您可以把它向任意方向調(diào)節(jié)，或向右旋緊關掉。

If you need any help,please press this call button.If you want to read,you can turn on the reading light.If you’d like to have a rest,you can press this button on your armrest and lean back at the same time.Here is the air vent.You can turn the knob here in whichever direction you like,or you can turn it off by turning it tightly to the right.54、我理解您，我替您去看看是否有空座位，請您暫時坐在這個座位。

I appreciate your problem and I’ll see if there is any empty seat.Would you please sit here for the time being.55、根據(jù)最新規(guī)定您可以升艙，不過要付差價部分的錢。

According to the latest regulations,you can upgrade your class,but you have to pay the extra.56、請您配合一下不要把行李放在緊急出口旁邊。您可以把它放在座位下面。

I’m afraid you can’t leave your bag there.You are sitting next to the emergency exit.I think you may find there’s enough room to put it under your seat.57、對不起，請回到座位上，飛機馬上起飛，廁所暫時停用。

Excuse me.Would you please return to your seat?We are taking off soon,and the lavatory has been suspended.58、請您把孩子抱在安全帶外面，對孩子會舒服些。我們有加長的安全帶。

Excuse me.Would you please hold your baby outside the seat belt.That will be more comfortable for the baby.I can get you a supplementary seat belt.59、對不起，請您們幾位談話聲音小些，以免影響其他客人休息。

Excuse me,but could you talk softly to avoid disturbing the others.60、起飛后您可以使用手提電腦，但下降時請關閉。

After take-off you may use the laptop computer but not during descending.61、幾分鐘之后我們將提供飲料（快餐、餐食），請放下您前面的桌板。

In a few minutes we’ll be serving drinks(snacks,meals).Please pull down the seat table in front of you.62、您想喝點什么飲料嗎？我們有礦泉水，橙汁，可口可樂，雪碧等，您喜歡哪一種？

Would you like something to drink?We have mineral water,orange concentrate juice,CocaCola,Sprite and so on.Which do you prefer? 63、您喜歡淡茶還是綠茶？

How do you like you tea,Weak or strong?

64、對不起，我們服務時您睡著了，沒有叫醒您，現(xiàn)在您想喝些什么？

Sorry,you were sleeping while we served.I didn’t want to interrupt you.Now,what would you like to drink?

65、您喜歡您預定的牛排烤幾成熟？嫩些，中等，還是老些？

How would you like your steak?Rare,medium or well-done？

66、我們可以為您提供素食。飛機上備有素食。但您在訂票時提出申請會更有幫助。

We can serve you a vegetarian meal.We have vegetarian food on board.But it does help if you request for special meal when you book your ticket.67、哪位旅客預定了猶太餐（素食，兒童餐，穆斯林餐）？

Who has ordered Kosher meal(vegetarian food,baby food,Moslem food).68、您需要多少牛奶？您覺得牛奶熱嗎？

How much milk do you want?Do you think the milk is warm enough? 69、是的，我們飛機上有搖籃，但您要換到前客艙就坐。

Yes,we have a little cot on board.But you have to change to the front cabin.I’ll set up a cot right there.70、當安全帶信號燈亮起來的時候，比如顛簸時，您應該把孩子從搖籃中抱起，抱在懷里，系好安全帶。

You should remove your baby from the bassinet whenever the Fasten Seat Belt sign is switched on,for example,during turbulence,and hold your babby in arms with the seat belt fastened.71、您需要給孩子換尿布的話，請到洗手間，里面有一個小桌板。如果您需要幫助的話，請告訴我們。

You can go to the lavatory if you want to change the diapers for the baby.There’s baby change table there.If you need any help,please don’t hesitate to call us at any time.72、您需要買一些免稅物品嗎？今天航班上的物品品種繁多。

Would you like to buy some duty-free goods?We have a wide selection on board today.73、我們的免稅商品都是世界名牌，我們可以承諾這些商品都是質(zhì)優(yōu)價廉的。Our duty free merchandises are very famous worldwide,and we can assure you that they are of the best quality and the prices are rather low.74、這種商品是中國特產(chǎn)，非常有名，值得一買。

This is one of the Chinese specialities.It’s famous and worth buying.75、我們接受美圓的旅行支票和主要信譽卡，比如維薩卡，運通卡，萬事達卡，JCB卡等等。We accept US dollar traveler’s checks and such major credit cards as VISA card,American Express,Master card,JCB card and so on.76、打攪一下，落地前請您填寫這些表格，以方便您辦理海關，移民，檢疫等手續(xù)。

Excuse me ,would you please fill out these forms before landing?You’ll need them when you go through Customs,Immigration and Quarantine.77、如果您在填寫表格時有疑問或困難請找乘務員，我們很高興為大家服務。

Please do not hesitate to call us if you have any questions or difficulties in filling out these forms.We are very glad to be at your service.78、根據(jù)當?shù)卣畽z疫的規(guī)定，嚴禁旅客攜帶任何新鮮水果，鮮花，奶制品，肉類，動植物種子等入境。

According to the regulations of Quarantine of the local government,passengers are not allowed to bring in any fresh fruit,cut flowers,diary products,meat,animal or plant origin.79、別太緊張，咱們?nèi)デ逑匆幌聜?，放松。我去取急救藥箱。請用紗布按住傷口，我來調(diào)節(jié)座位。躺下，休息一會。

Don’t get nervous.Let’s go to wash the cuts.Take it easy.I’ll go and get the first-aid kit.Please press the wound with gauze.I’ll adjust the seat back.Lie down and have a rest.80、很遺憾，飛機上沒有醫(yī)生。不過機長已經(jīng)決定在附近的備降機場著陸。停機坪上有救護車等侯，希望您盡快痊愈。

I’m sorry to tell you there are no doctors here.But the captain has decided to land at an alternate airport nearby.There will be an ambulance on the apron.We hope you ‘ll be all right in no time.81、留神腳下，外面在下雪（下雨），當心劃倒。

Mind your step please.It’s snowing(raining)and very slippery outside.82、北京比東京晚一小時，在同一天。

Beijing is one hour behind Tokyo on the same day.83、紐約比北京早12小時，但晚一天。

New York is 12 hours ahead of Beijing but one day behind.84、對不起，由于本機場天氣狀況不好，我們的航班將被延誤。我們要等到天氣條件好轉(zhuǎn)才能起飛。

We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.85、由于地面大霧航班將要被延誤兩小時。我們要等到霧消散才能起飛。

Our plane will be delayed for about two hours due to heavy ground fog.We have to wait till the fog lifts.86、由于能見度太低目的地機場已關閉，我們的航班將轉(zhuǎn)航至備降機場并過夜。過夜的食宿安排由航空公司提供。

The flight will be diverted to an alternate airport and stay overnight there because the destination airport is closed due to poor visibility.The overnight accommodation will be provided by the airline.87、由于目的地機場的罷工，我們將飛往備降機場，預計50分鐘后降落。

We’ll have to fly to an alternate airport because of a strike at our destination airport.We expect to land in 50 minutes.88、塔臺通知我們目前沒有停機位，請大家在飛機上等待。

The control tower has informedus that our assigned parking area is not yet clear.We have been asked to wait here for a moment.89、機長通知由于我們遇到強大的頂風，飛機需要在杭州機場加油。預計到達時間將要晚50分鐘。

The captain has informed us that due to a strong adverse wind,our plane need more fule.So we will land at Hangzhou airport for refueling.And the estimated time of arrival will be 50 minutes behind the schedule.90、有3名無人陪伴兒童，年齡分別是7歲，5歲和4歲。請你來照料他們。頭等艙（經(jīng)濟艙）有一名CIP（VIP，遣返人員），兩名旅客訂素食（穆斯林餐，猶太餐）。

There are 3 UMs aged seven,five and four.I’d like you to take responsibility for them.There’s one CIP(VIP,repatriate)traveling first class(economy class).We have two passengers who have ordered vegetarian meals(Moslem food,Kosher meal).91、在服務中，無論是哪一種服務，乘務員都要注意相互協(xié)調(diào)，特別是餐飲服務，避免漏送，或?qū)嬃洗蚍诼每蜕砩稀?/p>

During the service,whatever kind it is,all the attendants should coordinate with each other,and pay special attention to meal and beverage service to avoid missing delivery and not to splash on the passengers.92、旅客下飛機以后進行最后一次客艙檢查，確認旅客沒有丟下任何物品，如發(fā)現(xiàn)任何遺失物品，請轉(zhuǎn)交地面服務員或事物招領處。

One final check is necessary after the passengers have deplaned.We must be sure that the passengers haven’t left behind any personal effects.If any are found,they are turn over to the ground attendants or the Lost and Found.93、總之，機組成員之間良好的協(xié)作是每次航班順利運作的核心。

In general,good coordination among the members of the crew is the heart of smooth functioning on each flight.94、乘務員的化妝訓練在許多方面與職業(yè)模特接受的訓練相似。

The stewardess training in grooming is in many ways similar to the training that the professional model might receive.95、這項工作讓人感到興奮的是有機會到世界各地觀光。即使飛國內(nèi)航班在自己的國家旅行也是滿不錯的。

One of the things that makes the job exciting is the opportunity to spend time in different parts of the world.Even traveling within one’s own country on a domestic.96、語言學習非常重要，尤其是英語，因為我們首先要能和旅客交流，還要學會在國外機場報告故障設備，在緊急情況下給乘客發(fā)出命令。

Language study is very important,especially English.We must be able to communicate with the passengers,learn to report a cabin fault at a foreign airport and give out instructions in the case of an emergency.97、無論有多少航空公司幕后的工作人員為航班的成功做出貢獻，也無論有多少其他人參與了面對面與旅客的接觸，只有乘務員給旅客留下了持久的印象。

No matter how many behind-the-scenes airline personnel contribute toward the success of the flight,or how many others participate in the face-to-face contact with the traveling public,it is the cabin attendant who makes the most lasting impression on the passengers.98、舷梯已經(jīng)放好?，F(xiàn)在您可以拿著行李下飛機了。

The ramp has just been put in its position.Now you can get your belongings and disembark.99、對不起，先生?？梢宰屵@位老先生/老太太先走嗎？

Excuse me,sir.Would you please let this old man/granny go first? 100、感謝您乘坐我們的班機，希望能有幸再次和您見面。

Thank you for flying with us and hope to have the pleasure of being with you again.

第二篇：空姐空乘口語

空姐空乘口語

CONVERSATIONS 會話（A=Applicant I=Interviewer）

Dialogue 1

I: What made you decide on this type of occupation?

A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travellingvery much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty?

A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess?

A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health?

A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience?

A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?

A: My height is one meter and sixty-eight centimeters.I never had any vision problems.I: What would you say are your strengths and weaknesses?

A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don’t like what they are doing.I: If a passenger can’t understand what you say, what should you do?

A: I will try to speak in another language or I will try my best to use gestures and draw pictures.I: 什么原因使你決定投身這個行業(yè)呢？

A: 哦，說真的，我非常喜歡藍天。小時候我就夢想自己有一天能飛上藍天，現(xiàn)在我想這一天已經(jīng)到了，我的夢想要實現(xiàn)了。而且我非常喜歡旅游，喜歡和人打交道。I: 別人容易明白你說的英語嗎？

A: 可以，我想我的英語很流利，上個月我拿到了中級英語培訓證書。I: 你認為對空姐來說，主要的職責是什么？

A: 主要職責就是讓乘客在飛行途中能放松、快樂，而且好的服務也是很重要。I: 你現(xiàn)在身體很好吧？

A: 我剛做了一次全面的體檢，身體狀況很好。

I: 你有護理經(jīng)驗嗎？

A: 有，我有兩年的護理經(jīng)驗，現(xiàn)在我就在一家醫(yī)院當護士。

I: 你多高？你的視力如何？ A: 我身高168cm，視力沒問題。

I: 你認為你的優(yōu)點和缺點是什么？

A: 我優(yōu)點之一就是待人非常友好、開朗，還有我的性格溫和。但有時候，我發(fā)現(xiàn)很難告訴別人我不喜歡他們的所作所為。

I: 如果有乘客聽不懂你說的話，你該怎么辦？

A: 我會試著說另一種語言或者打手勢、畫圖。

Dialogue 2

I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I

am very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation?

A: It’s always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess?

A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily?

A: No, I know how to control my temper.I: If a passenger had a accident, what would you do?

A: I would give him or her basic first aid and ask my partner to call for assistance at the same timeI: If you are hired, when can you start work?

A: I can begin to work right away because I am out of work now.I: What are your salary expectations?

A: I really need more information about the job before we start to discuss salary.I like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 說說你自己和你過去的經(jīng)歷。

A: 過去三年我一直在中國東方航空有限公司工作。我待人寬容，別人都說這是我的優(yōu)點。我想作為團隊一員，我能作出很多貢獻。

I: 你為什么對這個職業(yè)感興趣？

A: 成為一名空姐一直是我的夢想，而且我喜歡到各地旅游。

I: 對空姐來說，你認為主要應該具備的品質(zhì)是什么？

A: 空姐應該待人友好、有禮貌、有耐心，對顧客和藹、彬彬有禮。

I: 你容易生氣嗎？

A: 不，我知道怎樣控制自己的脾氣。

I: 如果有乘客發(fā)生意外，你會怎么辦？

A: 我會為他/她做基本的急救，同時讓同伴尋求救助。

I: 如果你被錄用，什么時候你能開始工作？

A: 因為我目前沒有工作，所以隨時都可以。

I: 你希望拿多少薪水？

A: 在討論薪水前，我需要更多了解這份工作。我希望遲點討論這個問題，或者你可以告訴我這個職位的預算薪酬是多少，貴公司的傭金制度是如何運作的。

imagine 想象 secondary 中級的 flight attendant 空姐 eyesight 視力 vision 視力 gesture 手勢tolerant 寬容的 basic first aid 基本的急救護理temper 脾氣 assistance 援助，協(xié)助

作為空中小姐，懂得一些急救措施是非常必要的，所以即使你沒有做過空中小姐，但如果做過護士，有護理經(jīng)驗（nursing experience），你盡可以把它當作自己的優(yōu)勢表現(xiàn)出來。

1)What made you decide on this type of occupation? position vocation job

什么原因使你決定從事這類工作？

2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations你知道作為空中小姐的職責是什么嗎？

3)What do you think are the chief characteristics of a stewardess? qualitiestraits

你認為空姐的主要品質(zhì) 是什么？

4)I can begin to work right away because I am out of work now.unemployed laid off between jobs

我可以即刻開始上班，因為我現(xiàn)在沒有工作。應聘空姐 無論是到中國的國際航空公司還是國外的航空公司應聘，公司都要求空中小姐不僅有高挑的身材和甜美的長相，而且要具備優(yōu)雅的氣質(zhì)，會講一口流利的英語?？谠噧?nèi)容主要分為中英文面試、中英廣播詞、航空狀況題、時事題、個人問題等。每一家公司會有不同的考試流程，初復試的難易度也不同，要多方面收集資料，知己知彼，再配合臨場應變能力、機智反應、適宜的裝扮、優(yōu)雅的談吐及親和力，這樣面試才能得高分。

BASIC EXPRESSIONS 基本句型表達

1)What made you decide on this type of occupation? 什么原因使你決定投身這個行業(yè)呢？

2)I like travelling very much and I enjoy working with people.我非常喜歡旅游，喜歡和人打交道。

3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的職責就是讓乘客在飛行中能放松、快樂。

4)One of my best qualities is my friendliness and open-minded attitude.我的優(yōu)點之一就是待人非常友好、開朗。

5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人寬容，別人都說這是我的優(yōu)點。

6)What do you think is the chief charcteristic for a stewardess? 你認為對空姐來說，主要應該具備的品質(zhì)是什么？

7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我會為他/她做基本的急救護理，同時讓同伴尋求援助。

空乘面試英語

在空乘面試中，英語是必考的！但是很多考生都會擔心英語這一關。如果你是飛行乘務相關學院畢業(yè)的學生，我想你就很清楚你要準備什么，就是你們平時要求學習的內(nèi)容。其實，英語面試也只是問一些十分簡單的問題。下面是15句空乘常用基本語，以供大家學習。（１）您好，歡迎。Good morning(afternoon,evening)sir,welcome aboard.（２）是，對。Yes, I see.（３）請。Please.（４）是，馬上就去。Yes,I’m going away right now.（５）很報歉（對不起）。I’m sorry.（６）讓你久等了。Thank you for waiting(sir)。

（７）是，馬上給您拿來。I’ll get one for you in just a moment.（８）打擾了（過意不去）。Excuse me.（９）知道了（不知道）。Yes, I know(No, I don’t know).（１０）是您叫我嗎？Did you call me?

（１１）不清楚，馬上查詢。I’m not sure, I’ll check it.（１２）不客氣。It’s my pleasure.（１３）謝謝。Thank you very much.（１４）托您的福。Thanks to you.（１５）祝您旅途愉快。I hope enjoy your flight

另外，自我簡介是一定要準備的，也就是 Your brief introduction— —

introduce yourself in brief！

空乘常用英語

(1)aircraft(2)belly機腹(3)nose gear鼻輪

(4)retractable landing gear 伸縮起落架(5)rudder 尾舵(6)propeller 推進器(7)wing 機翼(8)fuel 油料(9)tank 油箱(10)radome 雷達(11)fuselage 機身(12)break-in area 逃生窗(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔

(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陸上逃生(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕(42)air traffic control 航路管制(43)control tower 塔臺

(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時區(qū)(50)estimated time of arrival(ETA)預計到達時間(51)estimated time of departure(ETD)預計起飛時間

(52)apron圍裙(53)jet lag 飛機時差癥(54)tail wind 順風(55)head wind 逆風(56)jetway(passenger bridge)空橋(57)crew 機組員(58)infant 嬰兒(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務提示(61)home base 基地(62)pilot(captain)機長(63)co-pilot(first officer)副機長

(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉(zhuǎn)讓(票)(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜(70)refueling stop 加油停留(71)transit passenger 轉(zhuǎn)機旅客(72)waiting lounge 候機室(73)baggage inspection 行李檢驗(74)hand baggage 手提行李(75)umaccompanied baggage 托運行李(76)custom 海關(77)quarantine 檢疫(78)immigeration 移民局

(79)baggage tag 行李簽(80)connection 班機接駁(81)destination 目的地(82)free baggage allowance 行李重量限制(83)general declaration 艙單

(84)load factor 載客率(85)on time performance 準點率(86)LOST-N-FOUND 失物招領(87)confirmation 確定(88)reissued ticket 重開的票(89)passenger manifst 旅客名單

(90)wheelchair 輪椅(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣(94)non-stop flight 直飛班機(95)immigeration card 入境表格(96)terminal航空站(97)hijack 劫機(98)demonstration 示范(99)evacuate 疏散(100)traffic congestion 航路擁擠

空乘英語——服務（service）

1、您想看這些報紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today''s menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么

Thank you for waiting sir．Here you are．a(chǎn)nything more?

5、甜食要不要?

How about the sweet?

6、現(xiàn)在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學習還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經(jīng)延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機場關閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機！

2.May i introduce myself, I'm ___, the chief purser of this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機。坐公務還是經(jīng)濟艙？

4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內(nèi)走動。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經(jīng)濟艙，對嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機發(fā)動機出現(xiàn)故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

3.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請不要在客艙內(nèi)將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.Put the mask over your face!戴上氧氣面罩！

7.Bend your head between your knees!把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.Jump and slide down!跳滑下來！

中英文范例2:

有這樣一個女孩，喜歡做夢喜歡幻想，他經(jīng)常夢到飛翔，夢到銀河，回味那夢境，回味那美好，希望自己有一天真的能夠觸摸藍天，被白云環(huán)繞。

這個女孩就是我，今年18歲，射手座，有開朗的性格，身高1.65米，體重有些不合格，在高三這樣的特殊時期已不是當年那個窈窕的我，我一定會恢復完美的身材，希望老師能理解。還有最重要的一點，我有像幼兒園阿姨一樣可愛的臉。

我就是我，此時沒有完美身材，但有完美笑臉來自****學校的小雅

There is a girl, who likes dreaming and imagine.She often dreams of flying, up to the Galaxy.On thinking of the dream, of the beauty, shi hopes that sometime she can really touch the azure sky, surrounded by the white clouds.This girl is me, who is 18 this year, optimistic, and is a Sagittarian.I'm 1.65 metres and is a little heavy.I can not be the slim “me” in the special Senior 3, but I will surely regain my perfect figure, and I hope that you can understand my situation.And what's the most important, I have a kindergarten-teacher-like cute face.This is me, with no perfect figure but perfect smiles now.This is me, Xiao Ya, from ***School.簡短的范例3:

Hello my name isXXX.I am XX years old.I graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can fly in the blue sky like the bird.Now I have the chance to make it come true.If i can take this job.I’ll try my best to do everything well.Because I love this job.大家好,我名字叫XX, 我XX歲,畢業(yè)于XXX, 當我還是小孩子的時候就有這樣一個夢想,就是有一天我能像鳥一樣飛向藍天?，F(xiàn)在我有這個機會讓我的夢想成真.如果我能得到這個工作,我會盡我全

力去做好他,因為我愛這個工作

第三篇：出國英語：空姐空乘常用語英語詞匯和句子

出國英語：空姐空乘常用語英語詞匯和句子

我們都知道空姐的英語是stewardess或者是airline stewardess，但是空乘服務常用英語，你又知道多少？下面是空乘服務常用英語口語，跟著小編一起去學習吧！

常用空乘詞匯：

boarding check 登機牌

plane ticket 飛機票

ramp 扶梯

first class 頭等艙

conomy class,tourist class 經(jīng)濟艙

air route,air line 航線

to take off,take－off 起飛

landing 著陸

International Flight 國際班機

Domestic Flight 國內(nèi)班機

常用空乘句子：

Morning,madam(Sir).Welcome board!

早上好，女士(先生)。歡迎登機!

May I see your boarding pass?

請出示您的登機牌。

You should take your assigned seat,for the plane must keep its balance when it takes off.為了使飛機在起飛時保持配載平衡，請您按指定的座位入座。

Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

Excuse me for a second, I’ll check.請稍等一下，我查查看。

The plane is about to take off.Please don”t walk about in the cabin.飛機馬上要起飛了，請不要在客艙內(nèi)走動。

We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.對不起，由于本機場天氣狀況不好，我們的航班將被延誤。我們要等到天氣條件好轉(zhuǎn)才能起飛。

The ramp has just been put in its position.Now you can get your belongings and disembark.舷梯已經(jīng)放好。現(xiàn)在您可以拿著行李下飛機了。

Thank you for flying with us and hope to have the pleasure of being with you again.感謝您乘坐我們的班機，希望能有幸再次和您見面。

原文來自 必克英語

第四篇：空乘英語

(1)aircraft(2)belly機腹(3)nose gear鼻輪

(4)retractable landing gear 伸縮起落架(5)rudder 尾舵

(6)propeller 推進器(7)wing 機翼(8)fuel 油料(9)tank 油箱

(10)radome 雷達(11)fuselage 機身(12)break-in area 逃生窗

(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板

(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶

(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品

(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器

(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩

(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽

(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔

(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降

(34)water evacuation 水上逃生(35)land evacuation 陸上逃生

(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒

(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕

(42)air traffic control 航路管制(43)control tower 塔臺

(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道

(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時區(qū)

(50)estimated time of arrival(ETA)預計到達時間

(51)estimated time of departure(ETD)預計起飛時間

(52)apron圍裙(53)jet lag 飛機時差癥(54)tail wind 順風(55)head wind 逆風

(56)jetway(passenger bridge)空橋(57)crew 機組員(58)infant 嬰兒

(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務提示

(61)home base 基地(62)pilot(captain)機長(63)co-pilot(first officer)副機長

(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉(zhuǎn)讓(票)

(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜

(70)refueling stop 加油停留(71)transit passenger 轉(zhuǎn)機旅客

(72)waiting lounge 候機室(73)baggage inspection 行李檢驗

(74)hand baggage 手提行李(75)umaccompanied baggage 托運行李

(76)custom 海關(77)quarantine 檢疫(78)immigeration 移民局

(79)baggage tag 行李簽(80)connection 班機接駁(81)destination 目的地

(82)free baggage allowance 行李重量限制(83)general declaration 艙單

(84)load factor 載客率(85)on time performance 準點率(86)LOST-N-FOUND 失物招領

(87)confirmation 確定(88)reissued ticket 重開的票

(89)passenger manifst 旅客名單(90)wheelchair 輪椅

(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣

(94)non-stop flight 直飛班機(95)immigeration card 入境表格

(96)terminal航空站(97)hijack 劫機(98)demonstration 示范

(99)evacuate 疏散(100)traffic congestion 航路擁擠

第五篇：空乘英語

空乘口語，空乘英語，空乘服務英語

 一.歡迎詞:

Good morning(Afternoon,Evening)Ladies and gentlemen :

The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew

will attend to your needs.We hope you enjoy a pleasant flight and

thank you for choosing XX Airlines.Ladies and gentlemen:

Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:

歡迎您搭乘___航空，第___號班機(經(jīng)過___)前往___。

今天的飛行是由本機機長___、事務長/座艙長___、___位空服員、___位___籍空服員為大家服務，如果您需要任何協(xié)助，請通知空服人員。

二.安全示范

DOMO 1

Ladies and gentlemen :

Your cabin attendants have just demonstrated the proper method

of using the life jacket(and oxygen mask.)

Please refer to the emergency instruction card in the seat pocket

for more information.Thank you.

DOMO 2

Ladies and gentlemen :

For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are

eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind

you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically

inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be

used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted

whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket

for more imformation.Thank you.三.飛機即將起飛前

Ladies and gentlemen :

We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.

四.預期通過亂流區(qū)

Ladies and gentlemen :

We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.

遇亂流時:

We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經(jīng)過一段不穩(wěn)定的氣流，為了各位的安全，請留在座位上，將安全帶系好。謝謝。



五.降落前

Ladies and gentlemen :

We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.