第一篇：投訴信寫作1

投訴信寫作

投訴信用于寫信人對某項服務或某個產品表達不滿，經常發(fā)生在自己作為消費者利益受損或者自己的正常工作、學習、生活受到干擾的情形下，寫信時要語氣冷靜、有禮，陳述事實客觀、準確。

一、寫作指導

首段：表示相關＋表示目的

中段：個人遭遇＋具體方案＋附加原因

尾段：表示期待

二、詞句運用

詞：complain, complaint, dissatisfaction, disappointment 句型：1.I am writing to make a complaint about....2.I wish to express my dissatisfaction/disappointment with...3.I would like to draw your attention to the problem.4.I hope you will give due attention to this matter.5.I hope that my problem will get your kind consideration.6.I hope that you can make an investigation into this matter as soon as possible.三、例文介紹 Directions:

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day.Write an email to the customer service center to 1)make a complaint, and 2)demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.(10 points)SAMPLE： Dear Sir or Madam，I am a customer who bought a new electronic dictionary from your online store a week ago.I am writing this letter to make a complaint about the dictionary.I have found that it always indicates low battery.Although it has just been recharged, it can only support its operation for half an hour.To resolve the problem, it is advisable for you to give me a full refund, because I have already bought a new one at a local store.I hope that my problem will get your kind consideration.Sincerely yours，Li Ming

四、模仿寫作 Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it.Write a letter to the store manager to explain the problem, express your complaints and suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.SAMPLE： Dear Manager, I venture to write to complain about the quality of the digital camera I bought last Friday at your store.During the five days the camera has been in my possession, problems have emerged one after another.For one thing, the screen is always black, making the camera no different from a traditional one.For another, the battery is distressing as it supports the camera's operation for only two hours.Therefore, I wish to exchange it for another camera or declare a refund.I will appreciate it if my problem receives due attention.Yours，Li Ming 參考詞與句：

venture: v.冒昧，斗膽

in sb's possession: 擁有

emerge: v.顯現(xiàn)出來 one after another: 一個接一個

make sth no different from sth: 使...和...沒有區(qū)別 distressing: adj.令人苦惱的，使人痛苦的 I venture to write to complain about...For one thing...For another...Therefore, I wish to exchange it for another...or I declare a refund

第二篇：英語投訴信寫作

(一)投訴信 A letter of complaint

關鍵詞：委婉性 重要性 緊迫性

注意點：1.開門見山（寫信目的）2.委婉又據(jù)理力爭（詞句要有力量）3.條理清晰

寫作思路:1.簡單介紹自己，同時道出要抱和失望的總領句

2.羅列具體存在的問題 ① ② ③ 體現(xiàn)重要性

3.問題的緊迫性及表達自己希望解決問題的要求或方式

投訴信結構公式

右上角：日期

左上角：稱呼

正文：

第一段：表明自己的身份，說明寫信目的，因何事投訴何人或機構。

第二段：具體闡述投訴的內容和投訴的理由。

第三段：提出解決建議并期望盡快解決，表示感謝。

右下角：署名

投訴信模板

Dear

，I am

.Here I am writing to you to call your attention to some problems about ______.For one thing，.For another，.Besides，.(強調重要性或委婉的恭維).So it is urgent to take measures to

.Here I do demand

.I am looking forward to

.Thank you very much.Yours sincerely

Signature

升級版

Dear_______，I am ______(自我介紹).I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(總體介紹).In the first place,_______(抱怨的第一個方面).In addition, ___________(抱怨的第二個方面).Under these circumstances, I find it ________(感覺)_______(抱怨的方面給你帶來的后果).I appreciate it very much if you could _______(提出建議和請求), preferably ______(進一步的要求),and I would like to have this matter settled by ____(設定解決事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely

Li Ming

? Task one: ? 假如你是李雷，請你就本校食堂（canteen）的狀況，給校長(principal)寫一封抱怨信, 內容要求如下： ? 飯菜貴質量差 ? 服務不好

環(huán)境嘈雜擁擠 Dear Mr.Principal，I am Li Lei from Class 10 Grade 3.Here I am writing to express my disappointment with the canteen problems on campus.First, the dishes at our canteen are rather expensive with by no means good quality and taste.Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students.What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.I look forward to hearing from you with a satisfactory answer.Thank you very much.Sincerely

Li Lei

用升級版模式寫

學校受污染

【內容提示】

假如你是市一中的學生，名叫王紅。你要向本市一家報刊編輯（editor）寫封信，反映你校受污染的問題，呼吁有關部門采取措施，保護環(huán)境，防止污染。請你用下面的素材寫100詞左右的一封信。

你校位于山腳下，一條小河從旁邊流過，院內樹木四季常青，鮮花爭艷，景色美似花園。但兩年前，附近建起一家化工廠，排出大量污水、廢氣，造成校園污染，嚴重影響了師生健康。請有關部門出面解決這一問題。

【作文示范】

School Polluted

No.1 Middle School

March 5, 1997

Dear Editor，Our school lies at the foot of a mountain with a small river passing by.It used to look like a beautiful garden.There used to be green trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago.It produces poisonous gases and pours a large amount of waste water into the river.The terrible pollution has done great harm to us students and teachers as well as to the surroundings.It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.Yours ever，Wang Hong

【寫法指要】

投訴信（letters of complaint）通常是寫給廠家、商店、消費者協(xié)會、報界或廠家、商店的上級主管部門，揭發(fā)產品質量的低劣、服務態(tài)度的糟糕，抱怨不應出現(xiàn)的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態(tài)度要冷靜，做到有禮貌，不能惡言傷人。

這封信的作者用的是對比法，先寫學校的地理位置和原先學校的優(yōu)美環(huán)境，后寫化工廠建起后對學校造成的污染，最后提請報界呼吁保護環(huán)境的問題。寫得有理有據(jù)，令人信服。

第三篇：英語投訴信萬能寫作

考研英語投訴信萬能寫作模板

投訴信是對于產品、服務等的不滿意，進而需要寫出自己的意見和要求。第一段需寫寫信的目的以及自己的一個概括的期望：常用套話比如I venture to write to complain about-----+定語從句;I would be grateful if you could do anything necessary to solve the problem facing me.第二段闡述兩、三方面所面臨的產品或服務的問題及后果：there are several aspects underlying this complaint.For one thing,......For another,......In addition,......第三段給出具體的期望，比如退款或更換新產品：It is my sincere hope that you could give me full refund or replace it with a new one.Your kind reply to this letter at your earliest convenience would be very much appreciated.

第四篇：英文寫作投訴信2

(a)Wednesday November 11/ buy/ camera/ Sony 101/ your shop/ it/ perform well/ after/ battery/ properly inserted/ and/ film/ advanced/ I/ fail/ appear/ exposure counter winder/ disappointed.Dear Manager, I am writing to complain about the digital camera of Sony 101 I purchased from your shop on Wednesday November 11.With the battery inserted and the film advanced properly, the camera performed well.So I was satisfied with it at first.However, after the camera was used for several times, I found that there was something wrong with the exposure counter winder.And the camera failed to work.I’ve got so upset about it that I strongly demand that you replace the faulty product.I will appreciate your handling my case as soon as possible.Sincerely yours, Young(b)restaurant/ some friends/ when/ arrive/ find/ no reservation/ although/ confirm/ that morning/ wait half an hour/ another half an hour/ before/ serve/ dish/ cold/ too salty/ fork/ dirty/ when complain/ waiter/ he/ rude/ I/ disgust/ treatment.Dear Shopkeeper, I’m writing to complain that something happened to me in your restaurant last Saturday evening.Although I confirmed my order that morning, I found no reservation when I arrived at your restaurant with my friends.Then before you served food to us, we had to wait for another half an hour after half an hour.What was worse, when we were served, we found that our folks were dirty and our dishes were cold and too salty.As a result, we complained to a waiter about these bad things.Against all expectations, the waiter was so rude that it disgusted us.I’ve got so upset about these bad things that I strongly demand some satisfaction for our loss.Besides, the waiter must offer us an apology for his rude behavior.I’d appreciate it if you could handle my case as soon as possible.Sincerely yours, Young

第五篇：商務信函寫作：投訴信

商務信函寫作：投訴信范文Directions:

You found something wrong with the telephone bill you have received from the local post office.You made a call to inquire about this however the person who answered the call was very rude.Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.You dont need to write the address.Dont sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Mary

譯文親愛的先生：我寫這封信是想讓你知道你們的一個員工的服務態(tài)度。我收到你們上個月的話費單后發(fā)現(xiàn)有一些計算錯誤，我認為我被多收了兩個國際長途費用。但當我打電話詢問客服部門時，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對待客戶的態(tài)度實在讓人難以接受。我建議對這個女孩進行懲罰，另外告訴該如何對待客戶。我希望她能向我正式道歉。請早日回復。真摯的：瑪麗