第一篇：空乘英語
(1)aircraft(2)belly機(jī)腹(3)nose gear鼻輪
(4)retractable landing gear 伸縮起落架(5)rudder 尾舵
(6)propeller 推進(jìn)器(7)wing 機(jī)翼(8)fuel 油料(9)tank 油箱
(10)radome 雷達(dá)(11)fuselage 機(jī)身(12)break-in area 逃生窗
(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板
(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶
(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品
(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器
(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩
(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽
(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔
(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陸上逃生
(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒
(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕
(42)air traffic control 航路管制(43)control tower 塔臺(tái)
(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道
(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時(shí)區(qū)
(50)estimated time of arrival(ETA)預(yù)計(jì)到達(dá)時(shí)間
(51)estimated time of departure(ETD)預(yù)計(jì)起飛時(shí)間
(52)apron圍裙(53)jet lag 飛機(jī)時(shí)差癥(54)tail wind 順風(fēng)(55)head wind 逆風(fēng)
(56)jetway(passenger bridge)空橋(57)crew 機(jī)組員(58)infant 嬰兒
(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務(wù)提示
(61)home base 基地(62)pilot(captain)機(jī)長(63)co-pilot(first officer)副機(jī)長
(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉(zhuǎn)讓(票)
(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜
(70)refueling stop 加油停留(71)transit passenger 轉(zhuǎn)機(jī)旅客
(72)waiting lounge 候機(jī)室(73)baggage inspection 行李檢驗(yàn)
(74)hand baggage 手提行李(75)umaccompanied baggage 托運(yùn)行李
(76)custom 海關(guān)(77)quarantine 檢疫(78)immigeration 移民局
(79)baggage tag 行李簽(80)connection 班機(jī)接駁(81)destination 目的地
(82)free baggage allowance 行李重量限制(83)general declaration 艙單
(84)load factor 載客率(85)on time performance 準(zhǔn)點(diǎn)率(86)LOST-N-FOUND 失物招領(lǐng)
(87)confirmation 確定(88)reissued ticket 重開的票
(89)passenger manifst 旅客名單(90)wheelchair 輪椅
(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣
(94)non-stop flight 直飛班機(jī)(95)immigeration card 入境表格
(96)terminal航空站(97)hijack 劫機(jī)(98)demonstration 示范
(99)evacuate 疏散(100)traffic congestion 航路擁擠
第二篇：空乘英語
空乘英語——服務(wù)（service）
1、您想看這些報(bào)紙或雜志嗎?
Would you like to read these news papers or magazines?
2、您想先喝點(diǎn)什么?
Would you like anything to drink first?
3、這是今天的菜單，你想吃些什么?
Here is today''s menu．What would you like to have?
4、謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么?
Thank you for waiting sir．Here you are．a(chǎn)nything more?
5、甜食要不要?
How about the sweet?
6、現(xiàn)在可以收拾您的桌子嗎?
May i clear up your table now?
7、你是去學(xué)習(xí)還是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天氣惡劣，航班已經(jīng)延誤。
The flight has been delayed because of bad weather．
9、由于低能見度，機(jī)場關(guān)閉，我們不能起飛。
We can''t take off because the airport is closed due to poor visibility.10、我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英語——起飛前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。歡迎登機(jī)！
2.May i introduce myself, I'm ___, the chief purser of
this flight.請(qǐng)?jiān)试S自我介紹。我叫___，本次航班的乘主任務(wù)長。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？
4.Follow me, please.Your seat is in the middle of the cabin.請(qǐng)跟我來，您的座位在客艙中部。
5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。
7.Excuse me for a second, I'll check.請(qǐng)稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。
10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。
12.You’re flying economy class, is that right?
您是坐經(jīng)濟(jì)艙，對(duì)嗎？
空乘英語——緊急情況（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.馬上系好安全帶。由于飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。
2.Don''t panic!
不要驚慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well
trained for this kind of situation.So please obey instructions from us.我們的機(jī)長完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過良好的訓(xùn)練，請(qǐng)聽從我們的指揮。
4.Take out the life vest under your seat and put it on!
從座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
pulling down the red tab.請(qǐng)不要在客艙內(nèi)將救生衣充氣！一離開飛機(jī)立即拉下小紅頭充氣。
6.Put the mask over your face!
戴上氧氣面罩！
7.Bend your head between your knees!
把你的頭彎下來放在兩膝之間！
8.Bend down and grab your ankles.彎下身來，抓住腳踝。
9.Get the extinguisher.拿滅火器來！
10.Open seat belts.Leave everything behind and come this way!
解開安全帶，別拿行李，朝這邊走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。
12.Jump and slide down!
跳滑下來v
第三篇：空乘英語
z空乘英語——服務(wù)（service）
1、您想看這些報(bào)紙或雜志嗎?
Would you like to read these news papers or magazines?
2、您想先喝點(diǎn)什么?
Would you like anything to drink first?
3、這是今天的菜單，你想吃些什么?
Here is today's menu．What would you like to have?
4、謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么?
Thank you for waiting sir．Here you are．a(chǎn)nything more?
5、甜食要不要?
How about the sweet?
6、現(xiàn)在可以收拾您的桌子嗎?
May i clear up your table now?
7、你是去學(xué)習(xí)還是只去旅游?
Are you going to study there or just for sight seeing?
8、由于天氣惡劣，航班已經(jīng)延誤。
The flight has been delayed because of bad weather．
9、由于低能見度，機(jī)場關(guān)閉，我們不能起飛。
We can''t take off because the airport is closed due to poor visibility.10、我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。
Our plane is bumping hard．please keep your seat belt fastened。
空乘英語——起飛前（before take-off）
1.Morning, madam（sir）.Welcome aboard!
早上好，女士（先生）。歡迎登機(jī)！
2.May i introduce myself, I'm ___, the chief purser of
this flight.請(qǐng)?jiān)试S自我介紹。我叫___，本次航班的乘主任務(wù)長。
3.Morning, sir.Welcome aboard.business class or economy?
早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？
4.Follow me, please.Your seat is in the middle of the cabin.請(qǐng)跟我來，您的座位在客艙中部。
5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。
6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。
7.Excuse me for a second, I'll check.請(qǐng)稍等一下，我查查看。
8.The plane is about to take off.please don't walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。
9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。
10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。
11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。
12.You’re flying economy class, is that right?
您是坐經(jīng)濟(jì)艙，對(duì)嗎？
空乘英語——緊急情況（emergency situation）
1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden
breakdown of an engine.馬上系好安全帶。由于飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。
2.Don''t panic!
不要驚慌。
3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機(jī)長完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過良好的訓(xùn)練，請(qǐng)聽從我們的指揮。
4.Take out the life vest under your seat and put it on!
從座椅下拿出救生衣，穿上它！
5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請(qǐng)不要在客艙內(nèi)將救生衣充氣！一離開飛機(jī)立即拉下小紅頭充氣。
6.Put the mask over your face!
戴上氧氣面罩！
7.Bend your head between your knees!
把你的頭彎下來放在兩膝之間！
8.Bend down and grab your ankles.彎下身來，抓住腳踝。
9.Get the extinguisher.拿滅火器來！
10.Open seat belts.Leave everything behind and come this way!
解開安全帶，別拿行李，朝這邊走！
11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。
12.Jump and slide down!
跳滑下來
你們好！（新年好/____節(jié)快樂/）
歡迎您選乘上海航空公司班機(jī),由____前往____。我是本次航班乘務(wù)長。我們乘務(wù)組非常高興與您同行，并將竭誠為您服務(wù)。
本次航班飛行距離____公里，飛行時(shí)間預(yù)計(jì)____。對(duì)于本次航班的延誤，我們深表歉意。為了保證飛行安全，請(qǐng)您關(guān)閉移動(dòng)電話及其他電子設(shè)備。本次航班為禁煙航班，請(qǐng)您在飛行全程中不要吸煙。稍后我們將播放本架飛機(jī)的安全須知錄像，請(qǐng)您注意觀看。謝謝！Ladies and gentlemen：
Good(morning/afternoon)!（Happy New Year/Happy ___）Welcome aboard Shanghai Airlines’ flight, from ____to ____.I am the purser of this flight.We’re glad to fly with you and would like to be at your service.The air distance of this flight is ____ kilometers and the flight time is expected to be ____.We apologize for the delay in departure.To ensure your safety, please switch off your mobile phones and all other electronic devices.This is the No-Smoke flight.Please refrain from smoking during the whole flight.Now we would like to familiarize you with the safety instructions.Please give your attention for a few minutes.Thank you!
女士們、先生們：
感謝您（鞠躬）在這段旅途中對(duì)我們工作的支持和配合。
現(xiàn)在飛機(jī)已經(jīng)開始下降，請(qǐng)您座好、系好安全帶，打開遮陽板，并關(guān)閉所有電子設(shè)備。謝謝！Ladies and gentlemen：
We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!
女士們、先生們：你們好！
現(xiàn)在由客艙乘務(wù)員向大家介紹氧氣面罩、安全帶的使用方法和緊急出口的位置。Ladies and gentlemen：
Now we will explain the use of the oxygen mask, seat belt and location of the exits.氧氣面罩儲(chǔ)藏在您的座椅上方。發(fā)生緊急情況時(shí)面罩會(huì)自動(dòng)脫落。氧氣面罩脫落后，請(qǐng)用力向下拉面罩，將面罩罩在口鼻處，把帶子套在頭上進(jìn)行正常呼吸。
Your oxygen mask is in the compartment over your head.It will drop in front of you automatically when needed.If you see the mask, pull the mask toward you.Place the mask over your nose and mouth and slip the elastic band over your head.Within a few seconds the oxygen flow will begin.座位上安全帶使用時(shí)請(qǐng)將連接片插入鎖扣內(nèi)，當(dāng)飛機(jī)起飛、著陸和飛行中遇到顛簸以及“系好安全帶”指示燈亮?xí)r，請(qǐng)您將安全帶扣好系緊。解開時(shí)，先將鎖口打開，然后拉出連接片。Please make sure your seat belt is securely fastened during taxiing, take-off, landing and encountering air turbulence or whenever the Fasten Seat Belt signs are ON.救生衣儲(chǔ)藏在您座椅下方/上方，使用時(shí)取出，經(jīng)頭部穿好，將帶子扣好系緊，然后打開充氣閥門，但在客艙內(nèi)請(qǐng)不要充氣。充氣不足時(shí)，請(qǐng)將救生衣上部的兩個(gè)人工充氣管拉出，用嘴向里充氣。請(qǐng)拔出救生衣上的電池銷。
Your life vest is in the compartment under your seat/over your head.To put the vest on, slip it over your head, then fasten the buckles and pull the straps tight around your waist.Then pull the inflation tab.Please do not inflate it while you are in the cabin.If your vest is not inflated enough, you can also inflate it by blowing into the mouth-pieces.Pull out the battery pin once you leave the plane.本架飛機(jī)除通常出口外，在客艙左、右側(cè)還有緊急出口，分別標(biāo)有緊急出口的明顯標(biāo)志。
There are emergency exits on both sides of the aircraft in addition to the main entrance doors, and all exits are clearly marked.如電源失效，安裝在地板上的應(yīng)急路徑燈將發(fā)出亮光，白（藍(lán)）色為撤離路徑燈，紅色為出口燈。
If there is a loss of electrical power, emergency track lights installed near the floor will illuminate.White(blue)lights lead to red lights, which indicate the exits.在您前面座椅背后的口袋里備有安全須知卡，請(qǐng)您仔細(xì)閱讀。
For further information, you will find a leaflet of safety instructions in the seat pocket in front of you.Thank you!（鞠躬）
1.女士們，先生們:
現(xiàn)在客艙乘務(wù)員將進(jìn)行飛行前安全檢查，請(qǐng)您系好安全帶，打開遮陽板，并確認(rèn)所有電子設(shè)備已關(guān)閉。謝謝！
Ladies and gentlemen:
Now the cabin crew will make pre-flight safety check.Please fasten your seat belt, open the window shade, and make sure all electronic devices have been switched off.Thank you!
2.女士們，先生們:
現(xiàn)在飛機(jī)已經(jīng)離開 前往。
旅途中我們?yōu)槟峁?點(diǎn)心/正餐/小吃/熱便食及各類飲料，同時(shí)還為您準(zhǔn)備了書報(bào)雜志。（本架飛機(jī)設(shè)有聽音裝置，您可以用耳機(jī)欣賞不同的節(jié)目。）
今天航班的機(jī)長業(yè)務(wù)熟練，技術(shù)精湛，是一位具有多年安全飛行經(jīng)驗(yàn)和保持良好飛行記錄的出色機(jī)長。同時(shí)，我們的“親情使者”具有豐富的服務(wù)經(jīng)驗(yàn)，將專職負(fù)責(zé)特殊旅客和特殊照顧的服務(wù)。
（本次航班榮幸地被中國民用航空總局命名為文明航班。）
（本次航班榮幸地被民航華東管理局 命名為/確定為創(chuàng)建 文明航班。）
（本次航班榮幸地被上海航空公司 命名為/確定為創(chuàng)建 文明航班。）
為了您在旅途中的安全，當(dāng)您入坐時(shí)，我們建議您系好安全帶。
飛行中如有任何需求，請(qǐng)和客艙乘務(wù)員聯(lián)系。祝您旅途愉快！謝謝！
Ladies and Gentlemen:
We have just left for.During our trip, we shall provide the service of refreshments/meals/a snack/dinners/lunch/ with beverages.We have prepared newspapers, magazines for you.(This aircraft has audio system;you can use the earphone to choose what you like.)
Our captain is a pilot with rich flying experiences.As a result, his perfect flying skills will assure you a safe journey.Meanwhile, our“Amiable Angel(s)”in the cabin.Who has/have rich working experiences, will take care of the special passengers.To ensure your safety during the flight, we advise you to fasten your seatbelt while seated.If you have any needs or requirements, please let us know.Wish you a pleasant journey!Thank you!
2.女士們，先生們：
上航常旅客計(jì)劃獎(jiǎng)項(xiàng)豐富、里程累積長期有效，如果您有意加入我們的?？陀?jì)劃，可向乘務(wù)員索取申請(qǐng)表。您填完以后可以直接交給乘務(wù)員，或者郵寄給上航的“常旅客服務(wù)中心”。已經(jīng)持卡的旅客，請(qǐng)出示會(huì)員卡，我們將為您累積里程。謝謝！
Ladies and Gentlemen:
Our “Frequent Flyer Program" is good for passengers who flying with Shanghai Airlines.And there is no expiry date for your accumulated mileages.If you want to join the program, you can get application form from our cabin crew.After finishing the form, you can return it to our cabin crew, or mail the form to our Frequent Flyer Center.If you have the member card, we will record mileages right now.Thank you!
3.女士們，先生們：
為了保證您在旅途中得到良好的休息，我們將調(diào)暗客艙燈光，需要閱讀書刊的旅客，可打開閱讀燈。請(qǐng)您在休息期間系好安全帶。如您需要幫助，請(qǐng)按呼喚鈴。（由于飛機(jī)將在清晨到達(dá)，我們建議您拉下遮陽板，以免陽光干擾您的休息。）謝謝！
Ladies and gentlemen:
To ensure you a good rest, now we will dim the cabin lights.If you would like to read, you may use the reading light.We advise you to keep your seat belt fastened, as a precaution against sudden turbulence.Your cooperation in keeping the cabin quiet will be appreciated.Please press the call button for service.(Since we will be arriving in the morning, you are suggested to close the window shade.)Thank you!
4.女士們，先生們：
本架飛機(jī)預(yù)計(jì) 到達(dá) 機(jī)場。地面溫度為攝氏 度，華氏 度。謝謝！
（飛機(jī)即將下降，我們將關(guān)閉機(jī)上娛樂系統(tǒng)，乘務(wù)員將到您面前收取耳機(jī)。）
Ladies and Gentlemen:
Our flight is expected to arrive at Airport at AM/PM.The ground temperature is degrees centigrade or degrees Fahrenheit.(As we will be landing shortly, please have your headsets ready for our collection.)Thank you!
女士們、先生們：
感謝您（鞠躬）在這段旅途中對(duì)我們工作的支持和配合。
現(xiàn)在飛機(jī)已經(jīng)開始下降，請(qǐng)您座好、系好安全帶，打開遮陽板，并關(guān)閉所有電子設(shè)備。謝謝！Ladies and gentlemen：
We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!
5.女士們，先生們：
我們已經(jīng)抵達(dá)機(jī)場。（外面正在下 雨/雪，下機(jī)時(shí)請(qǐng)注意地面路滑。）飛機(jī)仍在滑行，請(qǐng)您不要離開座位，并保持移動(dòng)電話置于關(guān)斷狀態(tài)。當(dāng)安全帶指示燈熄滅后，再解開安全帶。打開行李架時(shí)，請(qǐng)注意安全，以免行李滑落。您的交運(yùn)行李請(qǐng)到候機(jī)樓行李提取處領(lǐng)取。（需要轉(zhuǎn)機(jī)的旅客請(qǐng)您到候機(jī)樓出發(fā)大廳辦理手續(xù)。）
〔繼續(xù)前往____的旅客，請(qǐng)您稍后下機(jī)，請(qǐng)將手提物品置于行李架內(nèi)，貴重物品請(qǐng)隨身攜帶。下機(jī)后請(qǐng)向地面人員領(lǐng)過站登機(jī)牌，并留意候機(jī)樓廣播通知?！?/p>
（對(duì)于本次航班的延誤，我們?cè)俅紊畋砬敢狻＃?/p>
感謝您選乘上海航空公司班機(jī)，下次旅途再見。謝謝！
Ladies and gentlemen:
We have landed at airport.(It’s raining/snowing outside.Please watch your steps.)The plane is now still taxiing;please don not open your seat belt until the Fasten Seat Belt Sign goes off.Please do not turn on your mobile phone before you deplane.Take care when opening the overhead compartment.Your checked baggage may be claimed in the terminal.(Transit passengers please proceed
to the departure hall in the terminal building to arrange for your connecting flight.)
[Passengers continuing the flight with us, please take your flight ticket and boarding pass with you to obtain your transit-boarding pass in the terminal building later.Your hand baggage may be left in the compartment, but take valuables with you.Please pay attention to the announcement in the terminal.]
(We apologize again for the delay.)
Thanks for choosing Shanghai Airlines, and we are looking forward to serving you again.Thank you & Good-bye!
6.女士們，先生們：
現(xiàn)在飛機(jī)已經(jīng)停穩(wěn)，您可以從客艙的 前/后 門下飛機(jī)。下機(jī)時(shí)，請(qǐng)您檢查一下是否已帶齊了所有的隨身行李，非常感謝您選乘上海航空公司班機(jī)。下次旅途再見！謝謝！
Ladies and gentlemen:
Now our plane has arrived at the assigned position.Please check to take all your belongings with you and disembark from the forward exit/from either the forward exit or the rear one.We thank you for choosing Shanghai Airlines today.Have a nice day.Thank you!
7.女士們先生們：
本架飛機(jī)錄像系統(tǒng)出現(xiàn)故障，無法為您提供錄像節(jié)目。我們深表歉意。感謝您的諒解和協(xié)助！Ladies and Gentlemen:
Due to the malfunction of Video system, we could not play TV program for the time beingWe apologize for any inconvenience caused.Thank you.女士們、先生們：
我們接到機(jī)長的通知，由于____：
a、航路中/到達(dá)地機(jī)場/出發(fā)地機(jī)場天氣狀況不佳；
b、機(jī)械故障，需要維修；
c、航空管制/航路管制/跑道擁擠，等待起飛命令；
d、部分旅客尚未登機(jī)/旅客乘機(jī)手續(xù)尚未辦妥；
e、等待轉(zhuǎn)港/轉(zhuǎn)機(jī)旅客；
f、貨物超重/行李裝載/貨物裝載；
g、臨時(shí)增加食品/等候食品裝載；
h、文件交接工作尚未完成；
i、罷工；
j、____位旅客臨時(shí)取消行程，出于安全考慮，地面工作人員正在查找他們的行李；k、天氣異常寒冷，飛機(jī)上/跑道上，有冰雪需清除；
飛機(jī)將推遲____小時(shí)____分鐘以后起飛，請(qǐng)您在座位上休息，請(qǐng)不要吸煙?，F(xiàn)在客艙乘務(wù)員會(huì)為您提供飲料/餐食/點(diǎn)心，如有進(jìn)一步的消息，我們將及時(shí)通知您。謝謝！
Ladies and gentlemen:
Attention please, we get notice from the captain that:
a、Because of bad weather conditions on our scheduled route /over the airport.b、As there is a technical problem that is now being corrected.c、As we are waiting for departure clearance instructions from Air traffic Control Tower.d、As we are waiting for(a)____passenger(s)who has(have)not joined us on time/As the boarding formalities of ____a passenger(s)is(are)not completed.。
e、As we are waiting for interline passengers,f、As we need more time for loading of cargo/baggage.g、We are waiting for catering.h、Due to the late arrival of the important documents.i、Because of a strike at____.j、As some of the passengers temporarily cancelled their trip, we have to unload their checked-baggage.k、Because of extraordinary cold weather, we should wait for snow/icing clearing.Our flight will be delayed for about____.Please remain in your seat and do not smoke.Now we will supply beverages/ dinner/ snake.We will inform you of further details as soon as possible.Thank you for your cooperation!
第四篇：空乘英語
空乘口語，空乘英語，空乘服務(wù)英語
一.歡迎詞:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:
歡迎您搭乘___航空，第___號(hào)班機(jī)(經(jīng)過___)前往___。
今天的飛行是由本機(jī)機(jī)長___、事務(wù)長/座艙長___、___位空服員、___位___籍空服員為大家服務(wù)，如果您需要任何協(xié)助，請(qǐng)通知空服人員。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飛機(jī)即將起飛前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.
四.預(yù)期通過亂流區(qū)
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.
遇亂流時(shí):
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經(jīng)過一段不穩(wěn)定的氣流，為了各位的安全，請(qǐng)留在座位上，將安全帶系好。謝謝。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.
第五篇：空乘服務(wù)英語
空乘口語，空乘英語，空乘服務(wù)英語
一.歡迎詞:
Good morning(Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew
will attend to your needs.We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:
歡迎您搭乘___航空，第___號(hào)班機(jī)(經(jīng)過___)前往___。
今天的飛行是由本機(jī)機(jī)長___、事務(wù)長/座艙長___、___位空服員、___位___籍空服員為大家服務(wù)，如果您需要任何協(xié)助，請(qǐng)通知空服人員。
二.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically
inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided with seat belts.Please keep them fasted
whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket
for more imformation.Thank you.三.飛機(jī)即將起飛前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that your
seat belts are fastened.Thank you.四.預(yù)期通過亂流區(qū)
Ladies and gentlemen :
We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經(jīng)過一段不穩(wěn)定的氣流，為了各位的安全，請(qǐng)留在座位上，將安全帶系好。謝謝。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock your table in place.Thank you.六.降落后
Ladies and gentlemen :
We have landed at ____(Interational)Airport.The present outside temperature is ____degrees Centigrade,and the local time is______.Please remain seated until the airplane has come to a complete stop anddon't forget your personal belongings.All crew members thank you for choosing XX Airlines.We hope to see you in the near future.Thank you and good-bye.各位貴賓午安：
我們即將開始下降，預(yù)計(jì)下午___:___降落在XX機(jī)場，請(qǐng)系好您的安全帶，本人謹(jǐn)代表XX航空公司及全體組員謝謝您的搭乘并祝您旅途愉快！Good afternoon, Ladies and Gentleme:
We expect to land at ___:___ PM.Please fasten your seat belt.I would like to thank you for flying with XX airlines,I do hope you have enjoyed your flight.各位貴賓：
我們現(xiàn)在已經(jīng)降落在XX國際機(jī)場了，在安全帶的指示燈沒有熄滅、班機(jī)沒有停妥前，請(qǐng)您不要離開座位。下機(jī)時(shí)請(qǐng)不要忘了隨身攜帶的行李，打開座位上方的行李柜時(shí)請(qǐng)您特別留意以免行李滑落下來。
非常感謝您搭乘XX航空公司的班機(jī)，并希望很快能再次為您服務(wù)。
Ladies and Gentlemen:
We have landed at XX Airport, please remain seated until the
“FASTEN SEAT BELT” sign is turned off
and the aircraft has come to a complete stop.Please don't forget to take along your personal belongings.When opening the overhead bins;
please take care to ensure the contents do not fall out.Once again, we would like to thank you
for flying with XX Airlines and hope to serving you again soon.
點(diǎn)擊咨詢 