第一篇：空乘面試英語(yǔ)口語(yǔ)

空姐面試英語(yǔ)口語(yǔ)

CONVERSATIONS 會(huì)話

（A=Applicant I=Interviewer）

Dialogue 1

I: What made you decide on this type of occupation?

A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travelling very much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty? A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess?

A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health?

A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience?

A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?

A: My height is one meter and sixty-eight centimeters.I抳e never had any vision problems.I: What would you say are your strengths and weaknesses?

A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don抰 like what they are doing.I: If a passenger can understand what you say, what should you do?

A: I try to speak in another language or l try my best to use gestures and draw pictures.a

Dialogue 2

I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation?

A: It always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess?

A: Well, a stewardess should be friendly, courteous, patient and treat

passengers kindly and politely.I: Do you get angry easily?

A: No, I know how to control my temper.I: If a passenger had a accident, what would you do?

A: I would give him or her basic first aid and ask my partner to call for

assistance at the same time.I: If you are hired, when can you start work?

A: I can begin to work right away because I am out of work now.I: What are your salary expectations?

A: I really need more information about the job before we start to discuss

salary.I抎 like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.1)What made you decide on this type of occupation?

position

vocation

job

2）Do you know what are the responsibilities of the stewardess?

tasks

assignments

obligations

3)What do you think are the chief characteristics of a stewardess?

qualities

traits

4)I can begin to work right away because I am out of work now.unemployed

laid off

between jobs

1)What made you decide on this type of occupation?

2)I like travelling very much and I enjoy working with people.3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.4)One of my best qualities is my friendliness and open-minded attitude.5)I抦 very tolerant of people and have been told that this is one of my strengths.6)What do you think is the chief charcteristic for a stewardess?

7)I would give him or her basic first aid and ask my partner to call for

assistance at the same time.A: Hello Mr.Jones, please have a seat.Thank you for coming in today.I have read your resume.You completed University in England?

B: Yes, I went to Cambridge.After graduation, I started right away into the advertising industry.Later, I made a bit of a switch to focus on marketing research.A: So, what experience do you have?

B: I have ten years marketing experience.This includes both entry level and management positions.In my last position, I worked my way up to being director of the markeing department.A: I can see that from your resume.Your last position was marketing director for a pharmaceutical company, is that right? Later, why did you decide

to leave your former post?

B: I felt after five years in one place, I was ready for something new.I would like to have a job that is challenging, something that I can see and do new things every day.I loved many things about my former job, and I left with amiable feelings on both sides.I was just ready for something new.A: I see.Do you want to work full-time or part-time?

B: I would rather work full-time.A: I'll make note of that.Now, what are your salary expectations?

B: I am willing to negotiate, but I expect at least $40,000 a year.

第二篇：空乘面試英語(yǔ)口語(yǔ)

空姐面試英語(yǔ)口語(yǔ)

CONVERSATIONS 會(huì)話（A=Applicant I=Interviewer）

Dialogue 1 I: What made you decide on this type of occupation? A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travelling very much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty? A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess? A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health? A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience? A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.1

I: How tall are you? What about your eyesight? A: My height is one meter and sixty-eight centimeters.I抳e never had any vision problems.I: What would you say are your strengths and weaknesses? A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don抰 like what they are doing.I: If a passenger can抰 understand what you say, what should you do? A: I抣l try to speak in another language or I抣l try my best to use gestures and draw pictures.I: 什么原因使你決定投身這個(gè)行業(yè)呢？

A: 哦，說(shuō)真的，我非常喜歡藍(lán)天。小時(shí)候我就夢(mèng)想自己有一天能飛上藍(lán)天，現(xiàn)在我想這一天已經(jīng)到了，我的夢(mèng)想要實(shí)現(xiàn)了。而且我非常喜歡旅游，喜歡和人打交道。I: 別人容易明白你說(shuō)的英語(yǔ)嗎？

A: 可以，我想我的英語(yǔ)很流利，上個(gè)月我拿到了中級(jí)英語(yǔ)培訓(xùn)證書(shū)。I: 你認(rèn)為對(duì)空姐來(lái)說(shuō)，主要的職責(zé)是什么？

A: 主要職責(zé)就是讓乘客在飛行途中能放松、快樂(lè)，而且好的服務(wù)也是很重要。

I: 你現(xiàn)在身體很好吧？

A: 我剛做了一次全面的體檢，身體狀況很好。I: 你有護(hù)理經(jīng)驗(yàn)嗎？

A: 有，我有兩年的護(hù)理經(jīng)驗(yàn)，現(xiàn)在我就在一家醫(yī)院當(dāng)護(hù)士。I: 你多高？你的視力如何？ A: 我身高168cm，視力沒(méi)問(wèn)題。I: 你認(rèn)為你的優(yōu)點(diǎn)和缺點(diǎn)是什么？

A: 我優(yōu)點(diǎn)之一就是待人非常友好、開(kāi)朗，還有我的性格溫和。但有時(shí)候，我發(fā)現(xiàn)很難告訴別人我不喜歡他們的所作所為。I: 如果有乘客聽(tīng)不懂你說(shuō)的話，你該怎么辦？ A: 我會(huì)試著說(shuō)另一種語(yǔ)言或者打手勢(shì)、畫圖。

Dialogue 2 I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I抦 very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation? A: It抯 always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess? A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily? A: No, I know how to control my temper.3

I: If a passenger had a accident, what would you do? A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.I: If you are hired, when can you start work? A: I can begin to work right away because I am out of work now.I: What are your salary expectations? A: I really need more information about the job before we start to discuss salary.I抎 like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 說(shuō)說(shuō)你自己和你過(guò)去的經(jīng)歷。

A: 過(guò)去三年我一直在中國(guó)東方航空有限公司工作。我待人寬容，別人都說(shuō)這是我的優(yōu)點(diǎn)。我想作為團(tuán)隊(duì)一員，我能作出很多貢獻(xiàn)。I: 你為什么對(duì)這個(gè)職業(yè)感興趣？

A: 成為一名空姐一直是我的夢(mèng)想，而且我喜歡到各地旅游。I: 對(duì)空姐來(lái)說(shuō)，你認(rèn)為主要應(yīng)該具備的品質(zhì)是什么？

A: 空姐應(yīng)該待人友好、有禮貌、有耐心，對(duì)顧客和藹、彬彬有禮。I: 你容易生氣嗎？

A: 不，我知道怎樣控制自己的脾氣。I: 如果有乘客發(fā)生意外，你會(huì)怎么辦？

A: 我會(huì)為他/她做基本的急救，同時(shí)讓同伴尋求救助。I: 如果你被錄用，什么時(shí)候你能開(kāi)始工作？ A: 因?yàn)槲夷壳皼](méi)有工作，所以隨時(shí)都可以。

I: 你希望拿多少薪水？

A: 在討論薪水前，我需要更多了解這份工作。我希望遲點(diǎn)討論這個(gè)問(wèn)題，或者你可以告訴我這個(gè)職位的預(yù)算薪酬是多少，貴公司的傭金制度是如何運(yùn)作的。

imagine 想象 secondary 中級(jí)的 flight attendant 空姐 eyesight 視力 vision 視力 gesture 手勢(shì)

tolerant 寬容的 basic first aid 基本的急救護(hù)理 temper 脾氣 assistance 援助，協(xié)助

作為空中小姐，懂得一些急救措施是非常必要的，所以即使你沒(méi)有做過(guò)空中小姐，但如果做過(guò)護(hù)士，有護(hù)理經(jīng)驗(yàn)（nursing experience），你盡可以把它當(dāng)作自己的優(yōu)勢(shì)表現(xiàn)出來(lái)。

1)What made you decide on this type of occupation? position vocation job 什么原因使你決定從事這類工作？

2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations

你知道作為空中小姐的職責(zé)是什么嗎？

3)What do you think are the chief characteristics of a stewardess? qualities traits

你認(rèn)為空姐的主要品質(zhì) 是什么？

4)I can begin to work right away because I am out of work now.unemployed laid off between jobs

我可以即刻開(kāi)始上班，因?yàn)槲椰F(xiàn)在沒(méi)有工作。

應(yīng)聘空姐

無(wú)論是到中國(guó)的國(guó)際航空公司還是國(guó)外的航空公司應(yīng)聘，公司都要求空中小姐不僅有高挑的身材和甜美的長(zhǎng)相，而且要具備優(yōu)雅的氣質(zhì)，會(huì)講一口流利的英語(yǔ)。口試內(nèi)容主要分為中英文面試、中英廣播詞、航空狀況題、時(shí)事題、個(gè)人問(wèn)題等。每一家公司會(huì)有不同的考試流程，初復(fù)試的難易度也不同，要多方面收集資料，知己知彼，再配合臨場(chǎng)應(yīng)變能力、機(jī)智反應(yīng)、適宜的裝扮、優(yōu)雅的談吐及親和力，這樣面試才能得高分。

BASIC EXPRESSIONS 基本句型表達(dá)

1)What made you decide on this type of occupation? 什么原因使你決定投身這個(gè)行業(yè)呢？

2)I like travelling very much and I enjoy working with people.6

我非常喜歡旅游，喜歡和人打交道。

3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的職責(zé)就是讓乘客在飛行中能放松、快樂(lè)。

4)One of my best qualities is my friendliness and open-minded attitude.我的優(yōu)點(diǎn)之一就是待人非常友好、開(kāi)朗。

5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人寬容，別人都說(shuō)這是我的優(yōu)點(diǎn)。

6)What do you think is the chief charcteristic for a stewardess? 你認(rèn)為對(duì)空姐來(lái)說(shuō)，主要應(yīng)該具備的品質(zhì)是什么？

7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我會(huì)為他/她做基本的急救護(hù)理，同時(shí)讓同伴尋求援助。

1、您想看這些報(bào)紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點(diǎn)什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today''s menu.What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么?

Thank you for waiting sir.Here you are.anything more?

5、甜食要不要?

How about the sweet?

6、現(xiàn)在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學(xué)習(xí)還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經(jīng)延誤。

The flight has been delayed because of bad weather.9、由于低能見(jiàn)度，機(jī)場(chǎng)關(guān)閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。

Our plane is bumping hard.please keep your seat belt fastened.空乘英語(yǔ)——起飛前(before take-off)

1.Morning，madam(sir)。Welcome aboard!

早上好，女士(先生)。歡迎登機(jī)!

2.May i introduce myself，I'm ___，the chief purser of this flight.請(qǐng)?jiān)试S自我介紹。我叫___，本次航班的乘主任務(wù)長(zhǎng)。

3.Morning，sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙?

4.Follow me，please.Your seat is in the middle of the cabin.請(qǐng)跟我來(lái)，您的座位在客艙中部。

5.An aisle seat on the left side —— here you are，sir.是左邊靠走廊座位——這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second，I'll check.請(qǐng)稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機(jī)延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國(guó)國(guó)際航空公司ca937航班，上午7：30起飛。

11.Flight no.926，leaving Tokyo at 1740，flies nonstop back to beijing.ca926航班17：40離開(kāi)東京直飛回北京。

12.You‘re flying economy class，is that right?

您是坐經(jīng)濟(jì)艙，對(duì)嗎?

空乘英語(yǔ)——緊急情況(emergency situation)

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden breakdown of an engine.馬上系好安全帶。由于飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機(jī)長(zhǎng)完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過(guò)良好的訓(xùn)練，請(qǐng)聽(tīng)從我們的指揮。

4.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它!9

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft，inflate it by pulling down the red tab.請(qǐng)不要在客艙內(nèi)將救生衣充氣!一離開(kāi)飛機(jī)立即拉下小紅頭充氣。

6.Put the mask over your face!

戴上氧氣面罩!

7.Bend your head between your knees!

把你的頭彎下來(lái)放在兩膝之間!

8.Bend down and grab your ankles.彎下身來(lái)，抓住腳踝。

9.Get the extinguisher.拿滅火器來(lái)!

10.Open seat belts.Leave everything behind and come this way!

解開(kāi)安全帶，別拿行李，朝這邊走!

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。

12.Jump and slide down!

跳滑下來(lái)!

第三篇：空乘英語(yǔ)口語(yǔ)

體驗(yàn)式英語(yǔ)教育先鋒美聯(lián)英語(yǔ) 標(biāo)題: 空乘英語(yǔ)口語(yǔ)的常用短語(yǔ)是什么

關(guān)鍵詞: 空乘英語(yǔ)口語(yǔ)

導(dǎo)讀: 一般的空乘英語(yǔ)口語(yǔ)經(jīng)常會(huì)讓很多朋友感到為難，為了更好的學(xué)好空乘英語(yǔ)口語(yǔ)，大家自然也要在很多的方面加以努力，這樣一來(lái)才會(huì)真正掌握各類空乘口語(yǔ)的短語(yǔ)內(nèi)容。

到底空乘英語(yǔ)口語(yǔ)的常用短語(yǔ)是什么呢？或許很多的人們也是有著許多的困擾，特別是在入境和行李遺失這類方面也會(huì)出來(lái)著各種各樣的問(wèn)題，為此只有在一定程度上把這些問(wèn)題解決好后，大家的口語(yǔ)才會(huì)在真正的意義上有所突破。

1.入境

May I see your passport, please? 麻煩請(qǐng)給我你的護(hù)照。Where are you staying? 將在那兒住宿？

Here is my passport / Here it is.這是我的護(hù)照。

I will stay at Boston Hotel.我將住在波士頓飯店。

What's the purpose of your visit? 旅行的目的為何？

Do you have a return ticket to Taiwan? 是否有臺(tái)灣回程機(jī)票？Sightseeing（Businese）。觀光（公務(wù)）。

Yes, here it is.有的，這就是回程機(jī)票。

How long will you be staying in the United States? 預(yù)計(jì)在美國(guó)停留多久？How much money do you have with you? 你隨身攜帶多少現(xiàn)金？

2.行李遺失方面的空乘英語(yǔ)口語(yǔ)

Where can I get my baggage? 我在何處可取得行李？

It's a small ovemight bag.It's light brown.它是一個(gè)茶色小旅行袋。I can'find my baggage.我找不到我的行李。

We may have lost some baggage so we'd like to make a lost baggage report.Would you come with me to the office? 我們可能遺失了幾件行李，所以必須填份行李遺失報(bào)告。

空乘英語(yǔ)口語(yǔ)的常用短語(yǔ)是什么呢？上面的文章內(nèi)容已經(jīng)給出了一些我們所需的答案，一旦大家在意識(shí)到了這類內(nèi)容后，這樣才可以在日后的空乘口語(yǔ)學(xué)習(xí)中變得更加得心應(yīng)手，為此希望大家一定要了解到這一點(diǎn)，從而讓口語(yǔ)變得更好。

第四篇：空乘面試參考

面試注意事項(xiàng)和問(wèn)題回答技巧

1、站姿：站姿要挺拔，兩眼目視對(duì)方，下頜略收，雙手相交于小腹前，兩腿并攏腳尖略開(kāi)30°。

2、坐姿：進(jìn)入考場(chǎng)后如需入座等待，也應(yīng)保持端正的坐姿，坐姿要表現(xiàn)高雅，坐椅子前三分之一段，上身正直，凝視前方，兩腿并攏可以略左或右側(cè)，雙手交叉于另一側(cè)的腿上。

3、走姿：在站姿的基礎(chǔ)上自然的邁步，步伐要輕盈，千萬(wàn)不要發(fā)出高跟鞋拖地的聲音（鞋跟不要金屬的），不要為了表現(xiàn)自己而和前面的考生拉開(kāi)過(guò)大的距離。

4、距離的保持：注意和評(píng)委之間的距離不宜過(guò)近，這樣會(huì)使自己緊張，也會(huì)給評(píng)委帶來(lái)不舒服的感覺(jué)。單獨(dú)面試時(shí)要走到評(píng)委席的最中央再轉(zhuǎn)向正面，盡量避免站好后橫向移動(dòng)（不能像螃蟹）。

5、心態(tài)：絕不要緊張，面試就是一次表演，相當(dāng)于把你背的東西再背一遍而已！評(píng)委就是發(fā)掘考生缺點(diǎn)的，而自信是在面試中最引起人關(guān)注的和好感的，自信要表達(dá)在臉上會(huì)比化妝更讓人覺(jué)得有魅力。當(dāng)然，膽怯也會(huì)表現(xiàn)在臉上，因此切記要避免。

6、微笑：非常重要！！進(jìn)入考場(chǎng)的整個(gè)過(guò)程都要保持笑容，無(wú)論評(píng)委是否在關(guān)注自己；無(wú)論評(píng)委是否提問(wèn)自己都要：Keep smiling??！

7、自我介紹：是展示自己的重要時(shí)刻，一定要自信！語(yǔ)言要慢，清晰，普通話標(biāo)準(zhǔn)，以給人留下深刻印象為目的。（簡(jiǎn)單寫寫，僅供參考）

各位評(píng)委、領(lǐng)導(dǎo)早上好/上午好/下午好！

我是第組，第號(hào)（可能在復(fù)試時(shí)不允許說(shuō)自己的姓名）。

范例一（適合成熟穩(wěn)重范兒的）：空乘這個(gè)崗位是很多女孩傻傻的夢(mèng)想，美麗、浪漫。而我卻認(rèn)為讓空乘變得美麗的是乘客，當(dāng)一個(gè)空乘微笑的和乘客交談或躬下身子為他人服務(wù)時(shí)，才成就了空乘的“美”。也許您會(huì)覺(jué)得我所學(xué)習(xí)的專業(yè)并不具備優(yōu)勢(shì)，但是正因?yàn)槲业膶I(yè)讓我比其他人更多了一份對(duì)他人的關(guān)心、照顧、體貼，我想這應(yīng)該是空乘行業(yè)最需要的。而我近半年的實(shí)習(xí)經(jīng)歷也讓我懂得了對(duì)“一份工作”的理解和珍惜。我希望能有機(jī)會(huì)與諸位考官、前輩一起塑造保持山航良好的服務(wù)形象。謝謝！

范例二（適合活潑開(kāi)朗范兒的）：有幸來(lái)參加這次面試是源于我兩個(gè)月前乘坐了一次貴公司的航班，在航班上有一位乘客身體不適，于是護(hù)理專業(yè)我和乘務(wù)員一起照顧和救治使乘客轉(zhuǎn)危為安。在救死扶傷的自豪感過(guò)后我想如果我成為一名空中乘務(wù)員，就可以讓飛機(jī)上這樣的乘客得到第一時(shí)間的專業(yè)護(hù)理。在萌發(fā)了這樣的想法以后，我查閱了各類空乘的任職要求，我認(rèn)為我熱情、積極、樂(lè)觀的心態(tài)和良好的溝

通能力很適合從事空乘工作。今天，我站在這里，希望能把我自信的微笑和開(kāi)朗的性格留在每一位考官的心中。謝謝！

范例三（適合書(shū)香氣寧?kù)o范兒的）：兒時(shí)研習(xí)書(shū)法的我，曾經(jīng)問(wèn)過(guò)老師一個(gè)問(wèn)題：為什么“飛”字，要有兩個(gè)翅膀，老師說(shuō)因?yàn)橛谐岚虿拍茱w翔。于是，童年起我就追尋著一雙能讓我飛行的翅膀。今天，我終于擁有了一雙翅膀，希望通過(guò)此次面試實(shí)現(xiàn)我飛翔的夙愿：我的右翅膀是沐浴著“孔孟之鄉(xiāng)”儒雅禮儀氛圍成長(zhǎng)的我所具有的竭誠(chéng)相待、溫恭自虛的性格，這只翅膀能讓我真誠(chéng)的為乘客提供溫馨周到的空中服務(wù)；我的左翅膀是生活獨(dú)立的我所擁有自信果敢、成熟穩(wěn)重的性格，這只翅膀能讓我具有處理機(jī)上特殊情況的判斷能力和心理素質(zhì)。相信擁有這對(duì)翅膀的我能都與山航一起實(shí)現(xiàn)您我共同的愿望。

It is really a great honor to have this opportunity for a interview。I am looking fourward to becoming part of the Shandong airlines,thank you very much!

（英文的自我介紹就是一個(gè)展示口語(yǔ)發(fā)音以及表達(dá)能

力的平臺(tái)，內(nèi)容不需要華麗，但要發(fā)音清晰、標(biāo)準(zhǔn)、洋氣！?。?/p>

8、基本問(wèn)題quesiton list：（1）你對(duì)乘務(wù)員這個(gè)職業(yè)有什么認(rèn)識(shí)？你了解乘務(wù)員這個(gè)職業(yè)嗎？你為什么要做一名乘務(wù)員？ 你坐過(guò)飛機(jī)嗎，覺(jué)得

空乘的服務(wù)好嗎？你認(rèn)為空中乘務(wù)員最重要的能力是什么？（類似的問(wèn)題可以這樣的回答）

答：我第一次坐飛機(jī)是在初中畢業(yè)的時(shí)候，當(dāng)時(shí)空姐的舉手投足，一顰一笑給我留下了深刻的記憶，她們耐心的教會(huì)我使用安全帶，讓我感覺(jué)到一種無(wú)比“安慰感”。在之后的時(shí)間里我一直留意和航空界有關(guān)的咨詢和信息，通過(guò)了解我知道：乘務(wù)員的工作就是讓旅客安全快捷的到達(dá)目的地；為旅客提供賓至如歸的服務(wù)；有能力，機(jī)智果斷的解決飛機(jī)上的突發(fā)問(wèn)題，總之，工作最終目的就是讓乘機(jī)的旅客感到滿意。

（2）你覺(jué)得做乘務(wù)員這個(gè)職業(yè)簡(jiǎn)單嗎？你認(rèn)為乘務(wù)員這個(gè)職業(yè)對(duì)你來(lái)說(shuō)有難度嗎？你覺(jué)得你可以勝任乘務(wù)員這個(gè)職業(yè)嗎？當(dāng)實(shí)際工作和你想象中的并不一樣時(shí)，你怎么辦？（類似的問(wèn)題可以這樣的回答）

答：記得我在一本書(shū)中看到過(guò)這樣一句話：“服務(wù)很簡(jiǎn)單，甚至簡(jiǎn)單到荒謬的程度，但是要持之以恒的提供高水平的服務(wù)真的很難?！逼鋵?shí)對(duì)于任何一份工作來(lái)說(shuō)都會(huì)有一個(gè)信念的堅(jiān)持問(wèn)題。對(duì)于我來(lái)說(shuō)，我有信心、有能力持之以恒的保持此刻現(xiàn)在我所擁有的這份熱情，我認(rèn)為我是可以克服一切困難勝任這個(gè)工作的。

英語(yǔ)：

1、歡迎乘坐山東航空公司的航班。

Welcome aboard Shandong Airlines flight.2、飛機(jī)滑行、起飛、著陸和顛簸時(shí)請(qǐng)系好安全帶。

Please make sure your seat belt is securely fastened during taxing,take-off,landing and air turbulence.3、飛機(jī)很快就要起飛了，系好安全帶,請(qǐng)關(guān)閉手機(jī)。

The plane will take off shortly,Please fasten your seat belt and your mobile phone is swieched off.4、我們的飛機(jī)已經(jīng)離開(kāi)北京前往濟(jì)南。

Our plane has departed Beijing for jinan.5、本次航班的機(jī)長(zhǎng)(乘務(wù)長(zhǎng))是李磊先生（女士）。

The captain（purser）on this flight is Mr（Mrs）lilei.6、祝您旅途愉快！

Wish you a nice trip.7、我們將為您提供早餐（午餐、晚餐）和各種飲料。

We will soon be serving breakfast(lunch/dinner)and some beverages.8、本架飛機(jī)大約在20分鐘后到達(dá)濟(jì)南機(jī)場(chǎng)。

We will be arriving at jinan airport in 20 minutes.9、地面溫度為29攝氏度。

The grand temperature is 29 degrees centigrade.10、下降期間洗手間停止使用。

The lavatory can not be used during landing.11、需要閱讀的旅客。建議您打開(kāi)閱讀燈。

If you would like to read ,we suggeset you use your reading light.12、感謝您在航程中給予的支持和配合。

Thank you for your support and cooperation during the flight.13、我們已經(jīng)達(dá)到青島機(jī)場(chǎng)，飛機(jī)還將在跑道滑行。

We have just landed at Qingdao airport,Our plane will taxiing along the runway.14、請(qǐng)小心開(kāi)啟行李箱。

Please use caution when opening the overhead compartment.15、感謝您選乘山東航空公司的班機(jī)。

Thank you for flying with Shandong airlines.16、您可能會(huì)有壓耳的感覺(jué)。

You may feel some discomfort in your ears.17、您乘坐的是波音737 型飛機(jī)。

Our aircraft for today’s flight is Boeing737.18、洗手間在客艙的前后部。

Lavatories are in the front and rear of the cabin.19、我們將延誤20 分鐘起飛。

Our departure will be delayed 20 minutes.20、由于航空管制我們正在等待起飛的命令。

Due to air traffic control,we have to wait for departure clearance.21、由于天氣不好，將取消今天的飛行。

This flight has been cancelled due to bad weather.

第五篇：空乘面試

1.請(qǐng)做一下自我介紹

2.你為什么想當(dāng)一名乘務(wù)員?

3.你父母對(duì)你當(dāng)乘務(wù)員怎么看?

4.你從何時(shí)起想成為一名空中乘務(wù)員的?

5.你想拿多少月薪?

6.如果你被錄用，你會(huì)與我們共事多久?

7.如果乘客提議結(jié)伴旅行，你會(huì)怎么做?

8.請(qǐng)你說(shuō)一說(shuō)學(xué)分達(dá)到平均分以上的原因?

9.你以前做過(guò)兼職嗎?

10.你在學(xué)校生活期間的特殊活動(dòng)是什么?

11.學(xué)校生活給你印像最深的是什么?

12.在上大學(xué)前你做什么?

13.你打算在此工作多久?

14.你對(duì)工作時(shí)間以外的超時(shí)工作怎么看?

15.請(qǐng)說(shuō)一說(shuō)本人的職業(yè)觀?

16.你決意離職的動(dòng)機(jī)是什么?

17.你向其它公司申請(qǐng)了嗎?

18.你認(rèn)為自己的英語(yǔ)實(shí)力如何?

19.你有資格證和特殊技能嗎?

20.你認(rèn)為自己的性格如何?

21你的優(yōu)點(diǎn)和缺點(diǎn)是什么?

22.學(xué)生時(shí)代印象最深的是什么事?

23.你喜歡什么俱樂(lè)部活動(dòng)?

24.你有學(xué)位嗎?

25.你的大學(xué)成績(jī)?nèi)绾?

26.你最喜歡哪一課?

27.你在大學(xué)的專業(yè)是什么?

28.你畢業(yè)于哪一所高中(大學(xué))?

29.你理想中的空中乘務(wù)員的形象應(yīng)該如何?

30.你認(rèn)為自己的能力中具有競(jìng)爭(zhēng)力的是什么?

31.你最近關(guān)心什么?

32.大學(xué)時(shí)做過(guò)什么活動(dòng)?

33.請(qǐng)說(shuō)一說(shuō)你所知道的雞尾酒的種類

34.你的英語(yǔ)水平如何?

35.你在休息日做什么?

36.做為社會(huì)的一員，你的夢(mèng)想是什么?

37.請(qǐng)談一談你對(duì)戀愛(ài)結(jié)婚和通過(guò)媒人介紹結(jié)婚的看法

38今天心情如何?

39.你的興趣是什么?

40.如果乘客暈機(jī)你該如何處理?

41.你如何保持健康?

42.放棄別的航空公司而要和我們一起工作的理由是什么?

43.你是屬于保守型的，還是屬于自由奔放型的?

44.迄今為止，什么事情給你留下了最深刻的印象?

45.你做過(guò)兼職嗎?

46.如果孩子打擾乘客，你該如何去做?

47.你對(duì)女性吸煙問(wèn)題如何看?

48.你有座右銘嗎?

49.你擅長(zhǎng)社交嗎?

(1)您好，歡迎。Good morning(afternoon,evening)sir,welcome aboard.(2)是，對(duì)。Yes, I see.(3)請(qǐng)。Please.(4)是，馬上就去。Yes,I’m going away right now.(5)很報(bào)歉(對(duì)不起)。I’m sorry.(6)讓你久等了。Thank you for waiting(sir)。

(7)是，馬上給您拿來(lái)。I’ll get one for you in just a moment.(8)打擾了(過(guò)意不去)。Excuse me.(9)知道了(不知道)。Yes, I know(No, I don’t know).(10)是您叫我嗎?Did you call me?

(11)不清楚，馬上查詢。I’m not sure, I’ll check it.(12)不客氣。It’s my pleasure.(13)謝謝。Thank you very much.(14)托您的福。Thanks to you.(15)祝您旅途愉快。I hope enjoy your flight

另外，自我簡(jiǎn)介是一定要準(zhǔn)備的，也就是 Your brief introduction— —introduce yourself in brief!

1.對(duì)于空中乘務(wù)員這個(gè)工作你有什么看法？他是一個(gè)服務(wù)性的工作，需要足夠的熱情和耐心對(duì)待每一位旅客。You work on the flight attendant What do you think of this?

It is a service of the work, we need to have enough passion and patience to treat every visitor.2.你認(rèn)為自己最大的優(yōu)勢(shì)是什么？

我認(rèn)為自己最大的優(yōu)勢(shì)是堅(jiān)強(qiáng)的意志力和超強(qiáng)的忍耐力。無(wú)論做什么事情，都不會(huì)輕易放棄，一定會(huì)堅(jiān)持到最后

Do you think your greatest strengths?

I think the biggest advantage is his strong will power and superior endurance.Whatever you do, will not easily give up, will stick to the end.3.你的日常愛(ài)好是什么？

我平常愛(ài)好體育活動(dòng)，經(jīng)常打籃球，踢足球。

What is your daily hobby?

I usually love sports, often playing basketball and football

4.你覺(jué)得自己的缺點(diǎn)是什么？

我的缺點(diǎn)可能就是太過(guò)固執(zhí)，不太能聽(tīng)取別人的建議。但是我相信，在以后的工作生活中，我一定會(huì)慢慢改掉這個(gè)缺點(diǎn)。

Do you think your weaknesses?

The disadvantage is that I may be too stubborn, not to listen to the advice of others.But I believe that in future work life, I will slowly get rid of this shortcoming

5．那你認(rèn)為怎么樣去改變自己的缺點(diǎn)？

我想以后在做每件事之前，好好斟酌身邊的人給我的意見(jiàn)，來(lái)找到一個(gè)最好的解決辦法。What do you think how to to change their own shortcomings?

After doing everything I want before the good people around me appropriate advice, to find the best solution.6.你有座右銘嗎？

吃得苦中苦，方為人上人。

Do you have a motto?

Eat a life of hardship, square man Exalted

7.作為社會(huì)的一份子，你有什么夢(mèng)想嗎？

作為社會(huì)的一員，想憑自己的努力創(chuàng)造更多的社會(huì)價(jià)值。我想從事服務(wù)行業(yè)，最直接的給于人們需要和幫助。

As a community, what is your dream?

As a member of society, to their own efforts to create more social value.I think in the service industry, the most direct to the people in need and help。

8.你的興趣是什么？

我的興趣很廣泛，只要是正面的，我都愿意去嘗試。

What is your interest?

My interest is very wide, as long as is positive, I am willing to try