第一篇：空乘面試常見問題
空乘面試常見問題
Problem Solving
Can you work under pressure?
What is your greatest strength?
What is your greatest weakness?
What have you done to correct your weaknesses?
Have you ever failed?
What is your biggest failure?
How do you handle failure?
How do you handle change?
When you are in charge, how do you motivate people?
Describe a time when you resolved a conflict?
How do you handle conflict?
Previous Employment
What is the hardest thing you ever did in your current job?
Why have you held so many jobs?
Do you consider yourself a loyal employee?
What did you like about your last job?
What did you dislike about your last job?
What was your favorite job?
What was your least favorite job?
What have you learned from previous jobs?
How long will you stay with our airline?
What would your coworkers say about you?
What would your previous supervisors say about you?
What were the people like at your last company?
What did you dislike about your last employer?
If you could change one thing about your last employer, what would it be?
Were you satisfied with your performance at your last job?
Was your previous employer satisfied with your performance?
Have you ever been fired?
If so, why were you fired?
Have you ever been asked to resign from another job?
What will your references say?
Can we check your references?
How many sick days did you take last year?
Is this typical?
Personality and Motivation
Do you consider yourself a success?
Were you ever under a great deal of pressure?
What kinds of decisions are most difficult for you?
Why has it taken you so long to find a job?
Why do you want to be a flight attendant?
What part of being a flight attendant interests you most?
What kind of contributions will you make to our airline?
Where else are you interviewing?
Have you applied to other airlines?
When are you available to start?
What are your outstanding qualities?
What interests you most about being a flight attendant?
What can you do for us that others can''''''''''''''''t?
Describe a difficult problem you''''''''''''''''ve dealt with.How important is appearance?
What do you think will be the biggest challenge of being a flight attendant?
What is the best part of being a flight attendant?
Do you have any natural talent or skill, something that comes easy to you?
What do you like to do in your spare time?
How would you handle an abrasive Captain or coworker?
Have you ever been described as stubborn or hardheaded? By whom?
Do you ever freeze in social situations?
Have you ever worked with someone who talked too much? How did you handle it?
Are you skilled at sizing people up?
Have you ever been part of a problem?
Have you ever had to support the directives of higher management, even when you disagreed with it?
Have you ever lied?
Have you ever broken a law?
Have you ever stolen something?
Have you ever found a work policy or rule to be distasteful? How did you handle it?
Have you ever been tempted to break a work rule or policy? What did you do?
Why do you want to work for our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.Do you prefer to work alone or with others?
Do you consider yourself a team player?
Describe your team style.Are you self motivated?
What motivates you?
Describe your relationship with peers.What kind of people do you prefer to work with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Skills
Do you read, write and/or speak a foreign language?
Are you willing to learn a foreign language?
Are you a leader or a follower?
What have you learned from your previous jobs?
What kind of employee are you?
What was your favorite subject in school?
What was your least favorite subject in school?
Tell us about your leadership skills.What was your major success as a leader?
What was your major failure as a leader?
What do you think are the most important components of a practical leadership philosophy?
Whose leadership qualities have you most respected?
Have you incorporated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it work out?
What are your assets?
Whom do you most admire?
Other Questions
What bases does our airline have? What type of aircraft?
Who is the president of our company?
How long has our airline been in existence?
How do you feel about the airline industry?
How do you feel about being away from home frequently?
How do you feel about relocating?
How do you feel about unions?
What do you feel is the role of unions?
Why do you want to leave your previous employer?
Will we find anything on our background search that you''''''''''''''''d like to discuss now?
Is there anything you would like to discuss?
Do you have any questions?
回答故事性問題的技巧
每一家航空公司在顧用空服員是都有他們自己的標(biāo)則，可是大致上都是大同小異，如果你能在面試前做好準(zhǔn)備，那麼在面試時，就不會因為緊張過度而表現(xiàn)失常。
一般航空公司所需要空服員的特質(zhì)有下列幾點：
◎ 值得信賴及誠實
◎ 熱忱及信心
◎ 姿態(tài)及自信
◎ 聆聽與溝通的技巧
◎ 自動自發(fā)及活力
在面試時，有時主考官有會出一先問題，並要求你做一個完整故事性回答。在家裡準(zhǔn)備時，首先可以擬定幾個問題，寫下可能的回答，並有條理的從過去闡述到現(xiàn)在。答案的內(nèi)容要包括：
◎ 起頭開始敘述整個故事，但注意要保持簡短，並與主題有關(guān)不要離題。◎ 結(jié)束-告訴他們你從過去的經(jīng)驗中學(xué)到什麼？以及一些你個人的感想。
接下來把寫下來的東西重新看一遍，調(diào)整所寫的內(nèi)容。然後用攝影機(jī)錄下自己回答的情形。重覆的觀看並不斷的改進(jìn)。也可以請朋友們給你一些誠實的意見。最後，很重要的一點就是團(tuán)隊精神與組織能力，其實在面試時，主考官就能看出你是否具備這樣的條件。因為從你的回答中可以看出你是否用心準(zhǔn)備過，並利用不同的資訊充實自己。
進(jìn)入面試時
◎ 要放鬆精神、態(tài)度從容不迫，並且面帶微笑。
◎ 在回答前在心裡做一次快速的整理，但不要拖的太久，也不要太明顯。
◎ 回答時要口齒清晰，有條不紊的回答。
◎ 如果在回答中主考官突然打斷你的回答，並由你的回答中問你其他的問題，千萬不要漏出訝異及慌張的神情。同樣的重覆第一及第二個步驟，記住自己的重點，不要因為主考官混淆了題目，連自己的答案也亂了。
****建議面試穿職業(yè)裝 頭發(fā)最好盤起來?；瘖y最好比生活中的重一些。
自我介紹要準(zhǔn)備的詳細(xì)些，把關(guān)于自己自我介紹中，對方可以提出疑問的問題著重準(zhǔn)備。
自信很重要，口試避免出現(xiàn)冷場情況，聽不懂可以讓對方在說一次，不要所答非所問。
始終保持微笑狀態(tài)，別的面試人講話時候要表現(xiàn)出有興趣，必要時給與回應(yīng)。
表現(xiàn)出機(jī)靈的樣子，不要木納沒有表情的呆著。考官會時刻注意你的行為。
第二篇：空乘面試常見問題
空乘面試常見問題Why do you want to be a flight attendant?為什么你想成為一名空乘人員？First of all ,I have a dream since childhood.I dream that I fly in the blue sky like a bird.Second , I have serve spirit.I would like to serve people from all over the world with my wonderful service.What part of being a flight attendant interests you most?空乘的哪些方面最吸引你？What are your outstanding qualities?你最杰出的品質(zhì)是什么？
(1)My outstanding quality is patience.I think it is very important no matter what we do.I’m patient to anyone soI’m popular among my friends.(2)My outstanding quality is responsibility..I think it is very important no matter what we do.I have a strong sense of responsibility and I do everything very seriously.What do you think will be the biggest challenge of being a flight attendant?你認(rèn)為作為一名空乘人員的最大挑戰(zhàn)是什么？What is the best part of being a flight attendant? 作為一名空乘人員，最重要的是什么？What do you like to do in your spare time?你有哪些業(yè)余愛好？ 7 How important is appearance?一個人的外貌有多重要？Can you work under pressure?你能在有壓力的情況下工作么？ 9 What is your greatest strength?你最大的優(yōu)點是什么？
(1)My great strength is my smile.What is your greatest weakness?你最大的缺點是什么？ MyWhat have you done to correct your weaknesses?你為改進(jìn)你的缺點做過什么？
12Have you ever failed?你曾經(jīng)失敗過么？What is your biggest failure?你最大的失敗是什么？ 14How do you handle failure?你怎樣面對失?。?/p>
15How do you handle change?你怎樣面對變化？
16How do you handle conflict? 你會怎樣處理意見不合？
第三篇：空乘面試英語常見問題
Have you ever found a w02k policy 02 rule to be distasteful? How did you handle it?Have you ever been tempted to break a w02k rule 02 policy? What did you do?Why do you want to w02k f02 our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.Do you prefer to wo-rk alone 02 with others?
Do you consider yourself a team player?
Describe your team style.Are you self motivated?
What motivates you?
Describe your relationship with peers.What kind of people do you prefer to wo-rk with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Do you read, write and/o-r speak a fo-reign language?
Are you willing to learn a fo-reign language?
Are you a leader o-r a follower?
What have you learned from your previous jobs?
What kind of employee are you?
What was your favo-rite subject in school?
What was your least favo-rite subject in school?
Tell us about your leadership skills.What was your majo-r success as a leader?
What was your majo-r failure as a leader?
What do you think are the most imp02tant components of a practical leadership philosophy?Whose leadership qualities have you most respected?
Have you inco-rpo-rated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it wo-rk out?
What are your assets?
Whom do you most admire?
Other Questions
What bases does our airline have?What type of aircraft?Who is the president of our company?
How long has our airline been in existence?
How do you feel about the airline industry?
How do you feel about being away from home frequently?
第四篇：空乘面試常見問題50問
空乘面試常見問題50問
1.你受歡迎嗎？你的朋友如何評價你？
2.你為什么想當(dāng)一名乘務(wù)員？父母對你當(dāng)乘務(wù)員怎么看？ 3.你對國內(nèi)的航空公司了解多少？舉例說明。4.你從何時起想成為一名空中乘務(wù)員的？ 5.空乘服務(wù)這個職業(yè)將給你帶來什么？ 6.如果你被錄取，你下一個目標(biāo)是什么？ 7.如果乘客提議結(jié)伴旅行，你會怎么做？ 8.請你說一說如何提高學(xué)習(xí)成績。9.你對做兼職有何看法？
10.你在學(xué)校生活期間參加過社會活動嗎？ 11.學(xué)校生活給你印像最深的是什么？ 12.在上大學(xué)前你準(zhǔn)備做什么？ 13.你工作后有繼續(xù)充電的打算嗎？
14.你對將來工作時間以外的超時工作怎么看？ 15.請說一說本人的職業(yè)觀？ 16.你對“團(tuán)隊意識”如何理解？ 17.你參加了其他院校的面試嗎？ 18.你認(rèn)為自己的英語實力如何？ 19.你在校期間獲得過哪些榮譽？ 20.你認(rèn)為自己的性格如何？ 21你的優(yōu)點和缺點是什么？
22.學(xué)生時代印象最深的是什么事？ 23.你在校期間參加過什么社團(tuán)活動？ 24.你對“服務(wù)意識”如何理解？ 25.你有哪些特長？
26.你最喜歡哪一學(xué)科？為什么？ 27.你如何提高自己的溝通能力？ 28.介紹一下你的母校？
29.你理想中的女性形象應(yīng)該如何？
30.你認(rèn)為自己的能力中具有競爭力的是什么？ 31.你最近關(guān)心什么？ 32.大學(xué)時做過什么活動？
33.請說一說你所了解的國內(nèi)外的航空公司。34.你認(rèn)為空服人員最應(yīng)具備的素養(yǎng)是什么？ 35.你在休息日做什么？
36.做為社會的一員，你的夢想是什么？ 37.請談一談你對異性交往的看法.38今天心情如何？ 39.你的興趣是什么？
40.如果乘客暈機(jī)你該如何處理？ 41.你如何保持健康？
42.你報考我校的原因是什么？
43.你是屬于保守型的，還是屬于自由奔放型的？ 44.迄今為止，什么事情給你留下了最深刻的印象？ 45.如果今天的面試你落選了，你會放棄嗎？ 46.如果孩子打擾乘客，你該如何去做？ 47.你對女性吸煙問題如何看？ 48.你有座右銘嗎？ 49.你擅長溝通嗎？
50.在學(xué)習(xí)和生活中遇到挫折你如何面對？
第五篇：空乘面試參考
面試注意事項和問題回答技巧
1、站姿：站姿要挺拔，兩眼目視對方，下頜略收，雙手相交于小腹前，兩腿并攏腳尖略開30°。
2、坐姿：進(jìn)入考場后如需入座等待，也應(yīng)保持端正的坐姿，坐姿要表現(xiàn)高雅，坐椅子前三分之一段，上身正直，凝視前方，兩腿并攏可以略左或右側(cè)，雙手交叉于另一側(cè)的腿上。
3、走姿：在站姿的基礎(chǔ)上自然的邁步，步伐要輕盈，千萬不要發(fā)出高跟鞋拖地的聲音（鞋跟不要金屬的），不要為了表現(xiàn)自己而和前面的考生拉開過大的距離。
4、距離的保持：注意和評委之間的距離不宜過近，這樣會使自己緊張，也會給評委帶來不舒服的感覺。單獨面試時要走到評委席的最中央再轉(zhuǎn)向正面，盡量避免站好后橫向移動（不能像螃蟹）。
5、心態(tài)：絕不要緊張，面試就是一次表演，相當(dāng)于把你背的東西再背一遍而已！評委就是發(fā)掘考生缺點的，而自信是在面試中最引起人關(guān)注的和好感的，自信要表達(dá)在臉上會比化妝更讓人覺得有魅力。當(dāng)然，膽怯也會表現(xiàn)在臉上，因此切記要避免。
6、微笑：非常重要！！進(jìn)入考場的整個過程都要保持笑容，無論評委是否在關(guān)注自己；無論評委是否提問自己都要：Keep smiling！！
7、自我介紹：是展示自己的重要時刻，一定要自信！語言要慢，清晰，普通話標(biāo)準(zhǔn)，以給人留下深刻印象為目的。（簡單寫寫，僅供參考）
各位評委、領(lǐng)導(dǎo)早上好/上午好/下午好！
我是第組，第號（可能在復(fù)試時不允許說自己的姓名）。
范例一（適合成熟穩(wěn)重范兒的）：空乘這個崗位是很多女孩傻傻的夢想，美麗、浪漫。而我卻認(rèn)為讓空乘變得美麗的是乘客，當(dāng)一個空乘微笑的和乘客交談或躬下身子為他人服務(wù)時，才成就了空乘的“美”。也許您會覺得我所學(xué)習(xí)的專業(yè)并不具備優(yōu)勢，但是正因為我的專業(yè)讓我比其他人更多了一份對他人的關(guān)心、照顧、體貼，我想這應(yīng)該是空乘行業(yè)最需要的。而我近半年的實習(xí)經(jīng)歷也讓我懂得了對“一份工作”的理解和珍惜。我希望能有機(jī)會與諸位考官、前輩一起塑造保持山航良好的服務(wù)形象。謝謝！
范例二（適合活潑開朗范兒的）：有幸來參加這次面試是源于我兩個月前乘坐了一次貴公司的航班，在航班上有一位乘客身體不適，于是護(hù)理專業(yè)我和乘務(wù)員一起照顧和救治使乘客轉(zhuǎn)危為安。在救死扶傷的自豪感過后我想如果我成為一名空中乘務(wù)員，就可以讓飛機(jī)上這樣的乘客得到第一時間的專業(yè)護(hù)理。在萌發(fā)了這樣的想法以后，我查閱了各類空乘的任職要求，我認(rèn)為我熱情、積極、樂觀的心態(tài)和良好的溝
通能力很適合從事空乘工作。今天，我站在這里，希望能把我自信的微笑和開朗的性格留在每一位考官的心中。謝謝！
范例三（適合書香氣寧靜范兒的）：兒時研習(xí)書法的我，曾經(jīng)問過老師一個問題：為什么“飛”字，要有兩個翅膀，老師說因為有翅膀才能飛翔。于是，童年起我就追尋著一雙能讓我飛行的翅膀。今天，我終于擁有了一雙翅膀，希望通過此次面試實現(xiàn)我飛翔的夙愿：我的右翅膀是沐浴著“孔孟之鄉(xiāng)”儒雅禮儀氛圍成長的我所具有的竭誠相待、溫恭自虛的性格，這只翅膀能讓我真誠的為乘客提供溫馨周到的空中服務(wù)；我的左翅膀是生活獨立的我所擁有自信果敢、成熟穩(wěn)重的性格，這只翅膀能讓我具有處理機(jī)上特殊情況的判斷能力和心理素質(zhì)。相信擁有這對翅膀的我能都與山航一起實現(xiàn)您我共同的愿望。
It is really a great honor to have this opportunity for a interview。I am looking fourward to becoming part of the Shandong airlines,thank you very much!
（英文的自我介紹就是一個展示口語發(fā)音以及表達(dá)能
力的平臺，內(nèi)容不需要華麗，但要發(fā)音清晰、標(biāo)準(zhǔn)、洋氣?。。?/p>
8、基本問題quesiton list：（1）你對乘務(wù)員這個職業(yè)有什么認(rèn)識？你了解乘務(wù)員這個職業(yè)嗎？你為什么要做一名乘務(wù)員？ 你坐過飛機(jī)嗎，覺得
空乘的服務(wù)好嗎？你認(rèn)為空中乘務(wù)員最重要的能力是什么？（類似的問題可以這樣的回答）
答：我第一次坐飛機(jī)是在初中畢業(yè)的時候，當(dāng)時空姐的舉手投足，一顰一笑給我留下了深刻的記憶，她們耐心的教會我使用安全帶，讓我感覺到一種無比“安慰感”。在之后的時間里我一直留意和航空界有關(guān)的咨詢和信息，通過了解我知道：乘務(wù)員的工作就是讓旅客安全快捷的到達(dá)目的地；為旅客提供賓至如歸的服務(wù)；有能力，機(jī)智果斷的解決飛機(jī)上的突發(fā)問題，總之，工作最終目的就是讓乘機(jī)的旅客感到滿意。
（2）你覺得做乘務(wù)員這個職業(yè)簡單嗎？你認(rèn)為乘務(wù)員這個職業(yè)對你來說有難度嗎？你覺得你可以勝任乘務(wù)員這個職業(yè)嗎？當(dāng)實際工作和你想象中的并不一樣時，你怎么辦？（類似的問題可以這樣的回答）
答：記得我在一本書中看到過這樣一句話：“服務(wù)很簡單，甚至簡單到荒謬的程度，但是要持之以恒的提供高水平的服務(wù)真的很難?！逼鋵崒τ谌魏我环莨ぷ鱽碚f都會有一個信念的堅持問題。對于我來說，我有信心、有能力持之以恒的保持此刻現(xiàn)在我所擁有的這份熱情，我認(rèn)為我是可以克服一切困難勝任這個工作的。
英語：
1、歡迎乘坐山東航空公司的航班。
Welcome aboard Shandong Airlines flight.2、飛機(jī)滑行、起飛、著陸和顛簸時請系好安全帶。
Please make sure your seat belt is securely fastened during taxing,take-off,landing and air turbulence.3、飛機(jī)很快就要起飛了，系好安全帶,請關(guān)閉手機(jī)。
The plane will take off shortly,Please fasten your seat belt and your mobile phone is swieched off.4、我們的飛機(jī)已經(jīng)離開北京前往濟(jì)南。
Our plane has departed Beijing for jinan.5、本次航班的機(jī)長(乘務(wù)長)是李磊先生（女士）。
The captain（purser）on this flight is Mr（Mrs）lilei.6、祝您旅途愉快！
Wish you a nice trip.7、我們將為您提供早餐（午餐、晚餐）和各種飲料。
We will soon be serving breakfast(lunch/dinner)and some beverages.8、本架飛機(jī)大約在20分鐘后到達(dá)濟(jì)南機(jī)場。
We will be arriving at jinan airport in 20 minutes.9、地面溫度為29攝氏度。
The grand temperature is 29 degrees centigrade.10、下降期間洗手間停止使用。
The lavatory can not be used during landing.11、需要閱讀的旅客。建議您打開閱讀燈。
If you would like to read ,we suggeset you use your reading light.12、感謝您在航程中給予的支持和配合。
Thank you for your support and cooperation during the flight.13、我們已經(jīng)達(dá)到青島機(jī)場，飛機(jī)還將在跑道滑行。
We have just landed at Qingdao airport,Our plane will taxiing along the runway.14、請小心開啟行李箱。
Please use caution when opening the overhead compartment.15、感謝您選乘山東航空公司的班機(jī)。
Thank you for flying with Shandong airlines.16、您可能會有壓耳的感覺。
You may feel some discomfort in your ears.17、您乘坐的是波音737 型飛機(jī)。
Our aircraft for today’s flight is Boeing737.18、洗手間在客艙的前后部。
Lavatories are in the front and rear of the cabin.19、我們將延誤20 分鐘起飛。
Our departure will be delayed 20 minutes.20、由于航空管制我們正在等待起飛的命令。
Due to air traffic control,we have to wait for departure clearance.21、由于天氣不好，將取消今天的飛行。
This flight has been cancelled due to bad weather.
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