第一篇：商務(wù)英語情景對(duì)話訂酒店房間

Booking Hotel Rooms

（Tina and Minnie arrive at Garden Hotel.Minnie is now asking something in the reception desk.）Receptionist： Good afternoon.Welcome to Garden Hotel.Can I help you, madam?

Minnie： Well, I’m Minnie from ABC Company.I’d like to check in, please.Receptionist： All right.Do you have a reservation with us, madam?

Minnie： Sorry, I didn’t book any room before.I would like to know which standard

room do you have ？

Receptionist： Wait a moment, please.We have standard double room, and standard single

room.What kind of room do you need?

Minnie： What’s the price for standard single room？

Receptionist： oh，sir.The price for standard single room is 200 Yuan。

Minnie： OK.I’d like to check in a standard single room.Receptionist： All right.How many days are you planning to stay?

Minnie：I want to stay here for 3 days.Receptionist： Wait a moment, please.Madam，please show your passport or ID card.Minnie：Here you are.Receptionist： Wait a moment，please.Could you please fill in the registration card?

Minnie： Sure.Here it is.Is it all right?

Receptionist： Yes, thanks.Your room number is 202.Here is your key.The room bellman will

show you to your room.I hope you will enjoy your stay.The check-out time is

1p.m.of forth day later。

Minnie： Thank you.Receptionist： You’re welcome.Good luck。

第二篇：商務(wù)英語情景對(duì)話

新產(chǎn)品推薦

林先生:These are our new models.這些是我們的新產(chǎn)品.李小姐: What are their strong points?

有什么優(yōu)點(diǎn)? 林先生: There's a lot to be said for them.In the first place.they are more durable than any similar ones on the market.優(yōu)點(diǎn)很多.首先.它們比市場(chǎng)上任何類似產(chǎn)品更耐用.李小姐: Why does it take longer to wear out than the others?

為什么它比其他產(chǎn)品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric.這紗的質(zhì)量是經(jīng)過精心挑選的.而且質(zhì)地織得很緊密.李小姐: Can you leave these samples with us?

可以把樣品留下來嗎? 林先生: How long do you want to keep them?

你要留多久? 李小姐: About three days.大約三天.林先生: That's all right

好吧

In the telephone Daisy: Is Tom there?

Tom 在嗎? Gates: He’s not here right now.他現(xiàn)在不在這里

Daisy: Do you know when he will be back?

你知道他什么時(shí)候會(huì)回來嗎? Gates: He should be back in 20 minutes.他應(yīng)該二十分鐘內(nèi)會(huì)回來。

Daisy: Can I leave a message?

我可以留個(gè)話? Gates: Yes.Go ahead, please.可以, 請(qǐng)繼續(xù)。

Daisy: When he comes back, can you have him call me at(206)5551212?

他回來后, 能不能讓他打(206)5551212 這個(gè)號(hào)碼給我? Gates: Sure, if you can excuse me for just a second.Let me find a piece of paper to write it down.當(dāng)然, 如果你可以等我一下下, 讓我找張紙寫下來。

Gates: Come again about number, please?

再說一次號(hào)碼好嗎？

Daisy:(206)5551212

(206)5551212 Gates: Ok,i get the number

好了，我記下號(hào)碼了

Daisy: Thank you ,have a good day

謝謝，祝你愉快

快樂參觀

楊云: Peter, welcome to our factory.皮特，歡迎到我們工廠來。

皮特: I’ve been looking forward to visiting your factory.我一直都盼望著參觀貴廠。

楊云: You’ll know our products better after this visit.參觀后您會(huì)對(duì)我們的產(chǎn)品有更深的了解。

皮特: I hope so.Maybe we could start with the Designing Department.希望如此啊。也許我們可以先參觀一下設(shè)計(jì)部門。

楊云: No problem.Then we could look at the production line.沒有問題。接下來我們可以看一下我們的生產(chǎn)線。

皮特: OK.May I take pictures which I will send to my colleagues？

好的。我想拍一些照片，發(fā)給我其他的同事，可以嗎？

楊云: Of course you can.當(dāng)然可以了啊。

皮特: You are so kind.Thank you very much.Hope we can work together.你太好。非常感謝。希望我們以后能合作。

楊云: My pleasure.I hope so.我很樂意效勞啊。我也希望能夠合作。

接機(jī)

露西: Hi, you must be Mary?

嗨.你一定是瑪麗? 瑪麗: Yes.It's a pleasure to meet you.How was your flight? Shall we go? I've got a car waiting outside to take us to your hotel.是的.很高興遇見你.旅程如何?我們可以走了嗎?外面已經(jīng)有輛小車等著接我們回旅館了.露西: That'd be great.The flight was ok.Thanks for taking the time to meet me here.太好了.旅程還可以.謝謝抽出時(shí)間來這里接我.瑪麗: No worries.Our company wants to make sure you have a pleasant trip.別擔(dān)心.我們公司希望確保您旅途愉快.露西: I really appreciate it.我真的表示感激.瑪麗: Everything has been organized for you.The accommodation, the transport and all the other little things you should need.一切都已經(jīng)為您準(zhǔn)備好了.住宿.運(yùn)輸和您可能需要的其它小事.露西: Does the conference begin tomorrow?

會(huì)議明天開始嗎? 瑪麗: Yes, there is a welcoming dinner tomorrow night.是的.明晚將有一個(gè)接風(fēng)宴.露西: That's great.It gives me some time to rest and see some of this city.真棒.那我就有時(shí)間休息一下并且參觀本市.瑪麗: It's already been arranged, I will take you on a city tour tomorrow morning.這也已經(jīng)安排好了.明天上午我會(huì)帶您游覽市容.

第三篇：商務(wù)英語禮儀接待情景對(duì)話

商務(wù)英語情景考察對(duì)話

A: Hello, are you Mr.Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Black.B: Good morning, Amy.A: Mr.Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ? B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there;And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities, It’s can drive the economic development of Guangxi Develop fast;so we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(They smile, the end of the tour.)(Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.

第四篇：《酒店英語》情景對(duì)話

情景:

1.客人打電話到希爾頓酒店預(yù)訂房間。預(yù)訂員詳細(xì)詢問客人對(duì)房型的偏好并記錄基本的預(yù)訂信息（如：入住的時(shí)間和天數(shù)，人數(shù)，姓名及聯(lián)系方式）。注意溝通技巧。

2.客人想要預(yù)訂一個(gè)豪華雙人間，但無法在入住當(dāng)天的18:00前趕到酒店，因此預(yù)訂員推薦擔(dān)保預(yù)訂，客人在預(yù)訂員的幫助下順利完成保證性預(yù)訂的手續(xù)，確保房間一直被保留。

3.客人在預(yù)訂完房間后接受了預(yù)訂員推薦的接機(jī)服務(wù)。預(yù)訂員詳細(xì)告知此項(xiàng)服務(wù)的收費(fèi)情況，并記錄好客人的航班號(hào)以及準(zhǔn)確到達(dá)時(shí)間。

4.由于行程的變更，客人向酒店提出取消客房的預(yù)訂。預(yù)訂員詳細(xì)詢問后做好記錄并表示希望下次有機(jī)會(huì)為其服務(wù)。

5.客人打電話到酒店進(jìn)行客房預(yù)訂的更改，將普通標(biāo)準(zhǔn)間升級(jí)為山景套房。預(yù)訂員詳細(xì)詢問后做好更改記錄。

6.客人在抵店前致電酒店確認(rèn)所預(yù)訂的房間，確保能順利入住。

7.在酒店禮賓部工作的小王（receptionist）作為酒店代表去機(jī)場(chǎng)迎接客人并護(hù)送其回到酒店?？腿私o小費(fèi)，小王開心地接受了。

8.客人抵達(dá)酒店，行李員立刻熱情為客人提供行李服務(wù)，確認(rèn)行李的件數(shù)以及是否有貴重或易碎的物品并將行李送至房間。

9.禮賓員（bellman）在帶客人去房間的路上為客人介紹酒店的設(shè)施服務(wù)以及當(dāng)?shù)氐囊恍┑闹包c(diǎn)。

10.禮賓員（bellman）把客人送到房間，告知客人房卡使用時(shí)的注意事項(xiàng)并詳細(xì)介紹客房送餐服務(wù)。

11.客人來到酒店寄存處想要寄存一個(gè)手提袋。寄存處工作人員（Bellman of Cloakroom）細(xì)心檢查后發(fā)現(xiàn)一塊貴重手表并建議客人隨身攜帶，同時(shí)詳細(xì)告知其營(yíng)業(yè)時(shí)間并將取物牌交給客人。

12.客人想要搭車去三亞明珠廣場(chǎng)（Mingzhu Mall），禮賓員請(qǐng)客人在大廳（lobby）等候，并親自為客人叫出租車，還撐傘護(hù)送客人上車（當(dāng)時(shí)在下雨）

13.客人于明早7點(diǎn)前往位于三亞經(jīng)濟(jì)開發(fā)區(qū)的一家工廠進(jìn)行參觀，計(jì)劃包車一天。禮賓員詳細(xì)詢問信息，并告知客人包車的收費(fèi)情況。

14.客人想要去免稅店(duty-free shop)，與酒店班車司機(jī)交談起來。大巴司機(jī)告訴客人酒店分別安排一輛大巴免費(fèi)接送住店客人到免稅店，15分鐘一班。

15.EMS快遞公司給住店客人沙利文先生送來一個(gè)包裹。禮賓員將包裹送到客房讓客人簽收。客人給小費(fèi)，禮賓員欣然接受并表示感謝。

16.客人于三天前在酒店預(yù)訂了商務(wù)套房，現(xiàn)在前臺(tái)進(jìn)行入住登記。接待員在詳細(xì)詢問信息和檢查身份證明后，幫助客人填寫入住登記表以及定金的支付。

17.沒有預(yù)訂的客人（walk-in guest）到酒店前臺(tái)入住登記。接待員詳細(xì)詢問信息，客人想要一間帶陽臺(tái)的豪華大床房，接待員核查空房間情況，查看客人身份證明后幫助其完成入住登記的手續(xù)。

18.客人想去離酒店最近的第一市場(chǎng)（The First Market）吃海鮮，感受三亞當(dāng)?shù)氐纳顨庀ⅰ栐兲幍穆殕T為其指路并建議直接搭車前往。

19.住在三亞大東海銀泰酒店（Intime）的大衛(wèi)先生想去參觀在鹿回頭廣場(chǎng)（Deer Looking-back Square）舉辦的國(guó)際蘭花展（International Orchid Exhibition），于是來到酒店問詢處咨詢。請(qǐng)?jiān)敿?xì)告訴客人如何乘車到達(dá)目的地。

20.客人第一次來三亞想去旅游景點(diǎn)游玩，于是來到酒店問詢處咨詢，咨詢員為客人介紹三亞的著名旅游景點(diǎn)。

21.客人抵達(dá)酒店時(shí)發(fā)現(xiàn)客房?jī)r(jià)格和旅行社提供的價(jià)格不符，請(qǐng)為他解釋現(xiàn)在是旺季，價(jià)格

有所調(diào)整。

22.客人要你為他輸入（打字）一份材料并打印3份，要求中午12點(diǎn)前送至房間。請(qǐng)為他辦理并收費(fèi)，打印每份5元，費(fèi)用共計(jì)15元。

22.客人要預(yù)定10月22日上午飛往濟(jì)南的班機(jī)，要求靠窗戶的座位，經(jīng)濟(jì)艙。請(qǐng)為他辦理并收費(fèi)，機(jī)票7折后總價(jià)格1640元，包含機(jī)場(chǎng)建設(shè)費(fèi)和燃油附加費(fèi)。

23.客人要預(yù)定10月22日飛往北京的直達(dá)航班，要求靠通道的座位，經(jīng)濟(jì)艙。請(qǐng)為他辦理并收費(fèi)，機(jī)票6.5折后總價(jià)格1340元，包含機(jī)場(chǎng)建設(shè)費(fèi)和燃油附加費(fèi)。

24.客人要你為他發(fā)一份傳真到三亞學(xué)院國(guó)際旅游學(xué)院，但是很不巧機(jī)器出故障。

25.來自聯(lián)想公司(Legend Holdings Limited)的王先生打算在希爾頓酒店（Hilton Hotel）預(yù)訂一間能容納150人的會(huì)議廳，用于舉辦一次公司年會(huì)，時(shí)間定于12月30日。請(qǐng)為其辦理并收費(fèi)。

26.騰訊公司(Tencent Holdings Limited)計(jì)劃于9月30日晚七點(diǎn)在三亞美高梅度假酒店（MGM Grand Sanya）舉辦一次雞尾酒會(huì)，請(qǐng)為其提供一個(gè)容納100人的宴會(huì)廳并收費(fèi)。27.1104房的吳女士準(zhǔn)備洗澡卻發(fā)現(xiàn)浴室沒有熱水，向服務(wù)臺(tái)投訴。請(qǐng)向客人解釋熱水器出故障，工程師正在搶修，并給客人提供一張到溫泉洗浴中心洗澡的招待券。

28.剛?cè)胱?14房的李女士向服務(wù)臺(tái)投訴房間地板沒有清理干凈，房間內(nèi)有難聞的味道。請(qǐng)立刻派客房服務(wù)員去清理，并為此道歉。

29.815房的陳先生投訴隔壁房間在玩牌，大聲喧嘩，使他無法休息。請(qǐng)為他換至房?jī)?nèi)設(shè)置一樣的818房，并為他辦理客房變更手續(xù)。

30.516房的王女士外出后回房發(fā)現(xiàn)放在椅子上的手表不見了，請(qǐng)派一名服務(wù)員過去幫忙尋找并上報(bào)此事給經(jīng)理。

31.515房的趙女士投訴中央空調(diào)失靈，請(qǐng)解釋可能出現(xiàn)故障并立即派一名工程師過去檢查維修。

32.905房的楊先生投訴衣服送洗回來有污漬，為了表示歉意，向客人提供兩個(gè)選擇：（1）衣服重洗；（2）送早餐券。客人選擇早餐券。

33.早上王女士到服務(wù)臺(tái)辦理退房手續(xù)，請(qǐng)為她結(jié)算賬單并解釋干洗衣服的收費(fèi)項(xiàng)目。

34.美國(guó)的麥克先生要將現(xiàn)金1,000美元兌換成人民幣（1美元=6.2778人民幣元），請(qǐng)為他辦理貨幣兌換服務(wù)并開收據(jù)。

35.黃女士辦理退房手續(xù)，打算使用信用卡支付卻因機(jī)器出現(xiàn)故障而使用現(xiàn)金。請(qǐng)辦理并給客人找零錢和開收據(jù)。

第五篇：酒店預(yù)訂、面試情景對(duì)話

Hotel reservation V: Hello, Vivian Hotel.F: Hello, I want to reserve a room.V: We have single rooms, double rooms, suites and deluxe suites.Which one do you want to book, Sir? F: Double rooms.V: How many rooms do you need? F: One is ok.V: When will you be arriving? F: Tomorrow 7 pm.V: Ok, Sir.We will hold the room for you until 9 pm.V: Hello, Sir, may I help you? L: Do you have any room available tomorrow night? V: Sure, what kind of room do you need? And how many? L: Just one double room for myself.How much money for one night? V: The room rate is 168 RMB a night plus service charge.L: I see.V: Would you like to have breakfast in the hotel? L: That sounds like a good idea.V: Ok, Sir ,this is your room card.The check-out time is tomorrow 2 pm.Interview V: Nice to meet you, sit down.F: Nice to meet you, too.V: What is your major in university? F: I recently graduated from college as an International economic and trade major.V: Are you good at English? As you know, our company is an import-export company.It is necessary for our staff to speak English well.F: I am lucky.I obtained the English double degree in university.And I had passed TEM8.V: Were you in a leading position when you were a college student? F: Yes, I was president of the students’ union of our university.V: I am glad to tell you that you are quite suitable for this position.Welcome.V: Good afternoon.L: Good afternoon.V: What made you choose this company? L: Your Company has a very good reputation.I want to contribute to such an outstanding company.V: Do you have any experience as a salesman during the college time? L: Certainly, I worked as a salesman in Ito Yokado for two months.And I usually did some part-time job about sales in my spare time.V: What is your requirement about salary? L: I think it is better to more than 3000 RMB every month.V: I am very satisfied with you.L: Thanks a lot.