第一篇：零用戶、零流量WLAN熱點(diǎn)情況調(diào)查問卷

零用戶、零流量WLAN熱點(diǎn)情況調(diào)查問卷

零用戶、零流量熱點(diǎn)區(qū)域名稱：

零用戶、零流量熱點(diǎn)區(qū)域地址：

分 公 司：營(yíng)業(yè)廳名稱：填寫人員：聯(lián)系電話：

1、該熱點(diǎn)區(qū)域規(guī)劃覆蓋的WLAN目標(biāo)主力人群為？

A學(xué)生B白領(lǐng)C商旅人士D其他

2、除中國(guó)移動(dòng)WLAN之外，該熱點(diǎn)區(qū)域還有哪家運(yùn)營(yíng)商的無線網(wǎng)絡(luò)？

A中國(guó)移動(dòng)B中國(guó)聯(lián)通C中國(guó)電信

3、該WLAN熱點(diǎn)區(qū)域規(guī)劃覆蓋的目標(biāo)人群預(yù)計(jì)覆蓋客戶為多少人？A500人以內(nèi)B500人-1000人C1000-2000人D2000人以上

4、該WLAN熱點(diǎn)區(qū)域規(guī)劃是否有相關(guān)的WLAN宣傳廣告或做過相關(guān)推廣營(yíng)銷？A有B沒有C不清楚

5、該WLAN熱點(diǎn)區(qū)域規(guī)劃其他運(yùn)營(yíng)商是否做過宣傳廣告或做過相關(guān)推廣營(yíng)銷？A有B沒有C不清楚

6、該WLAN熱點(diǎn)區(qū)域客戶一般通過什么方式或途徑接入互聯(lián)網(wǎng)？A固網(wǎng)寬帶B固網(wǎng)里的無線網(wǎng)絡(luò)C商家自建無線網(wǎng)絡(luò)D無線上網(wǎng)卡

7、該WLAN網(wǎng)絡(luò)熱點(diǎn)覆蓋區(qū)域商家單位是與我司簽訂了合作協(xié)議？A有B沒有C不清楚

8、該WLAN網(wǎng)絡(luò)熱點(diǎn)內(nèi)商戶單位是否知道我司W(wǎng)LAN網(wǎng)絡(luò)已覆蓋該區(qū)域？A知道B不知道C不清楚

9、商戶單位在知道我司W(wǎng)LAN網(wǎng)絡(luò)已覆蓋的情況下，是否有向客戶推薦的意愿？A有B沒有C不清楚

10、該WLAN網(wǎng)絡(luò)覆蓋區(qū)域零客戶、零流量情況產(chǎn)生的最重要原因是什么？A該熱點(diǎn)區(qū)域客戶有無線上網(wǎng)需求，但是不知道WLAN已經(jīng)覆蓋

B該熱點(diǎn)區(qū)域客戶有無線上網(wǎng)需求，但不知道WLAN的登錄方式或自己的服務(wù)密碼

C該熱點(diǎn)區(qū)域客戶有無線上網(wǎng)需求，但不知道有每月1元包100小時(shí)的優(yōu)惠信息

D該熱點(diǎn)區(qū)域客戶沒有無線上網(wǎng)需求，或不會(huì)在此區(qū)域使用WLAN

第二篇：三運(yùn)營(yíng)商流量不清零 但是為何只是60天

9月29日，搜狐科技從三大基礎(chǔ)運(yùn)營(yíng)商獲悉，“流量不清零”方案今天正式公布，10月1起正式執(zhí)行。

新的流量不清零政策將原來單月清零變?yōu)殡p月清零，也就是說，10月份的剩余流量11月份可以使用，但是到了12月份，10月份的流量清零。

值得注意的是，流量不清零針對(duì)的是所有套餐用戶，凡是沒有辦理任何套餐的，收費(fèi)模式仍然不變。

中移動(dòng)介紹，此次推出普惠制的手機(jī)月套餐剩余流量當(dāng)月不清零服務(wù)，全部手機(jī)月套餐客戶均可自動(dòng)享受。中國(guó)移動(dòng)表示，此次當(dāng)月流量不清零服務(wù)的范圍為按流量計(jì)費(fèi)的手機(jī)月套餐，包括按月計(jì)費(fèi)的基礎(chǔ)套餐和流量可選包，如4G飛享套餐、全球通升艙套餐、4G流量可選包、夜間流量套餐等，不包含流量加油包、季度包、半年包、假日流量套餐等靈活周期產(chǎn)品，以及促銷贈(zèng)送的流量。

中聯(lián)通宣布自2015 年10月1日起推出手機(jī)月套餐內(nèi)剩余流量單月不清零服務(wù)，即月套餐內(nèi)當(dāng)月剩余流量可延期結(jié)轉(zhuǎn)至次月底前使用。用戶如遇到問題，可撥打10010服務(wù)熱線，或到就近的營(yíng)業(yè)廳咨詢。

中國(guó)電信業(yè)務(wù)主管人員介紹，“流量當(dāng)月不清零”是落實(shí)“提速降費(fèi)”推出又一舉措,目前全球可借鑒做法和經(jīng)驗(yàn)比較少。此項(xiàng)服務(wù)涉及實(shí)時(shí)計(jì)費(fèi)、離線計(jì)費(fèi)、余額管理中心等90多套系統(tǒng)的改造割接和30多個(gè)軟件版本的發(fā)布上線測(cè)試，還包括近2億用戶的服務(wù)數(shù)據(jù)梳理，銷售渠道和用戶服務(wù)等方面的流程改造和銜接配合等工作，涉及的工作量很大，此項(xiàng)服務(wù)在推出前進(jìn)行了系統(tǒng)性測(cè)試。

“作為一種新型的服務(wù)形態(tài)，由于可供借鑒的成熟經(jīng)驗(yàn)很少，在服務(wù)提供初期，可能還會(huì)有不盡人意之處，用戶可以撥打客服熱線10000或到當(dāng)?shù)貭I(yíng)業(yè)廳反映，以便電信不斷改進(jìn)服務(wù)”。該負(fù)責(zé)人說。

運(yùn)營(yíng)商內(nèi)部人士對(duì)搜狐科技表示，由于對(duì)業(yè)績(jī)影響較大，資本市場(chǎng)或有波動(dòng)，稍晚兩市將發(fā)布公告。

為什么不能實(shí)現(xiàn)永久性流量不清零？

三大電信運(yùn)營(yíng)商單月流量不清零方案實(shí)質(zhì)：對(duì)包月套餐用戶“流量滾存”，也就是說不清零從30天變成60天，而非永久性不清零。運(yùn)營(yíng)商也有苦衷，也許用戶并不買賬。搜狐科技通過采訪了解到不能永久不清零的幕后。

三大運(yùn)營(yíng)商

1、套餐用戶：30天清零變成60天清零

只限于主套餐，副套餐照常清零：以中移動(dòng)方案為例，相當(dāng)于將流量使用期限從原先的一個(gè)月延長(zhǎng)到兩個(gè)月。需要注意的條件：當(dāng)月不清零僅限于主套餐流量，疊加的流量包不算。

2、非套餐用戶 資費(fèi)標(biāo)準(zhǔn) 0.01/MB-0.30/MB

虛擬運(yùn)營(yíng)商：國(guó)美、蘇寧、迪信通、蝸牛移動(dòng)等多家虛擬運(yùn)營(yíng)商，紛紛推出“流量不清零”政策。分享通信董事長(zhǎng)蔣志祥在接受搜狐采訪時(shí)表示，虛 擬運(yùn)營(yíng)商因?yàn)閳?zhí)行 “流量不清零”政策，截至目前補(bǔ)貼用戶超過千萬。而中興視通CEO鄧慕超對(duì)搜狐科技表示相同的看法。

電信運(yùn)營(yíng)商說法：

1、時(shí)間短：

5月，國(guó)務(wù)院總理李克強(qiáng)主持召開國(guó)務(wù)院常務(wù)會(huì)議上提出；今年7月份工信部承諾，提速降費(fèi)，實(shí)施流量不清零，9月22督促年底前實(shí)施。改造系統(tǒng)、改造與流量不清零要求不兼容或互斥的現(xiàn)有業(yè)務(wù)的確需要一定時(shí)間。

2、補(bǔ)貼放大，收入少：

2015年三家運(yùn)營(yíng)商補(bǔ)貼總計(jì)超過400億元。中國(guó)電信投入160億元，6億元直接補(bǔ)貼廠商，30億元專項(xiàng)補(bǔ)貼渠道，124億元支撐機(jī)補(bǔ)“合約”；中國(guó)聯(lián)通投入50億元，作為“雙4G終端百萬俱樂部”專項(xiàng)終端補(bǔ)貼和終端酬金，重點(diǎn)推動(dòng)10款產(chǎn)品銷量超過100萬部。此外，還公布將提供15億元話費(fèi)補(bǔ)貼。

中國(guó)移動(dòng)并未公布補(bǔ)貼資源情況，可按照各方面營(yíng)銷費(fèi)用同比例壓降進(jìn)行初步預(yù)估。2013年中國(guó)移動(dòng)補(bǔ)貼263億元，兩次壓降20%之后是170億元。

此外，和中國(guó)聯(lián)通類似，還有一定規(guī)模的話費(fèi)補(bǔ)貼。

收入“剪刀差”進(jìn)一步增加：中移動(dòng)數(shù)據(jù)流量與2014年上半年同比增長(zhǎng)154.2%，收入僅同比增長(zhǎng)41.6%；中國(guó)聯(lián)通的移動(dòng)手機(jī)寬帶流量雖然同比增長(zhǎng)54%，但移動(dòng)寬帶收入?yún)s下降了7.8%；中國(guó)電信的人均手機(jī)流量增幅高達(dá)76.7%，但是收入增幅卻只增加17.5%。

3、考核壓力大：發(fā)改委以及國(guó)資委對(duì)基礎(chǔ)運(yùn)營(yíng)商的考核并沒有變化。

北京郵電大學(xué)教授王立新在接受記者采訪時(shí)表示，三大運(yùn)營(yíng)商假裝降價(jià)，實(shí)則“換湯不換藥”?！半娦?、移動(dòng)、聯(lián)通三大運(yùn)營(yíng)公司隸屬國(guó)資委，每年國(guó)資委都會(huì)進(jìn)行利潤(rùn)考核，如果強(qiáng)行大幅降價(jià)，就會(huì)傷及企業(yè)利潤(rùn)”。

4、消費(fèi)習(xí)慣：肯德基買了也不能退：

中移動(dòng)某省公司高管：“流量套餐就和肯德基套餐一樣，套餐一定是比單買要便宜。不能說到肯德基買個(gè)套，薯?xiàng)l吃完了，把雞腿還回去吧？”

5、法律契約：

運(yùn)營(yíng)商某高管稱，用戶辦理業(yè)務(wù)有簽協(xié)議，這些條款不管用戶看還是不看，都具有法律意義。

福田某法院：通信行業(yè)全程全網(wǎng)的服務(wù)特性決定了它即使不消費(fèi)、不生產(chǎn)也會(huì)損耗成本，流量的計(jì)費(fèi)、網(wǎng)絡(luò)的維護(hù)、客戶的服務(wù)等工作都消耗成本，只要消費(fèi)者選擇了流量服務(wù)，這些成本就會(huì)存在。

長(zhǎng)沙某法院：流量清零不影響原告財(cái)產(chǎn)權(quán)。流量并非“物”而是服務(wù)的計(jì)量，因此清零流量并不侵犯原告的財(cái)產(chǎn)所有權(quán)。結(jié)合中國(guó)移動(dòng)告知的各類信息，原告作為一名具有完全民事行為能力的消費(fèi)者，“應(yīng)當(dāng)知道”包月流量是附有時(shí)間條件的，否則不可能提供優(yōu)惠。結(jié)合其他證據(jù)，法院認(rèn)為，原告的知情權(quán)和公平交易權(quán)并未受到侵犯。

6、國(guó)際慣例

“我們是按著傳統(tǒng)國(guó)際慣例?！泵绹?guó)最大移動(dòng)運(yùn)營(yíng)商宣布將推出月度流量不清零的政策。而日本等很多國(guó)家當(dāng)月流量用不完也是順延到下個(gè)月。

美國(guó)：按流量需求提供套餐。美國(guó)的Verizon是目前全球最大的4G運(yùn)營(yíng)商，用戶每月支付50美元可享有5GB的流量。另一家運(yùn)營(yíng)商AT&T則提供20美元300MB，30美元3GB，50美元5GB的包月套餐，3GB和5GB兩檔超出流量按10美元每GB收費(fèi)。

英國(guó)：簽約越長(zhǎng)越優(yōu)惠。4G網(wǎng)絡(luò)已覆蓋英國(guó)117個(gè)城市和城鎮(zhèn)，惠及60%的英國(guó)人口。英國(guó)運(yùn)營(yíng)商鼓勵(lì)用戶選擇簽約時(shí)間長(zhǎng)的檔位，時(shí)間越長(zhǎng)越優(yōu)惠。

韓國(guó)：流量可累加。韓國(guó)從2011年開始提供4G服務(wù)，主要由SK電訊、韓國(guó)電信、LGU＋3家運(yùn)營(yíng)商承擔(dān)。SKT的18GB流量套餐100000韓元，約合人民幣565元，含1050分鐘語(yǔ)音，1050個(gè)短（彩）信。流量當(dāng)月用不完的話，下個(gè)月可以進(jìn)行累加。

工信部說法：4G投資還沒有見效益

工信部通信發(fā)展司司長(zhǎng)聞庫(kù)：當(dāng)前資費(fèi)高的原因是很多方面的，主因?yàn)槭袌?chǎng)供給不足，4G投資還沒有見效益，成本降低和充分競(jìng)爭(zhēng)還有進(jìn)一步的推動(dòng)空間。

專家聲音：

電信專家付亮：手機(jī)流量不清零表面上看對(duì)用戶有利，實(shí)際則掩蓋了運(yùn)營(yíng)商的套餐存在問題，受此影響，短時(shí)間內(nèi)，4G降價(jià)空間或封閉。

電信行業(yè)專家項(xiàng)立剛：撰文“中國(guó)為什么不搞無限流量？”稱，“流量清零這個(gè)全世界通行的原則，怎么到了中國(guó)就能搞成眾矢之?dāng)?？因?yàn)闊o論是政府、律師、民眾都是不講道理的?！? 背景：

一、【李克強(qiáng)總理語(yǔ)錄】

●我們?nèi)ツ暌粌|多人次出國(guó)旅游，結(jié)果出國(guó)漫游的增長(zhǎng)速度卻是下降的，因?yàn)槁钨M(fèi)太貴了！我聽說，很多導(dǎo)游都隨身帶一個(gè)wiFi信號(hào)發(fā)射器，既方便組織游客，又為他們省了錢。一億游客出國(guó)，這是多大的市場(chǎng)??！老百姓很清楚，你的網(wǎng)費(fèi)、流量費(fèi)太高，他就不用了！

●中國(guó)是世界上第一大手機(jī)擁有國(guó)，但網(wǎng)速在世界僅排名80多位，信息基礎(chǔ)設(shè)施建設(shè)確實(shí)太滯后了。

二、手機(jī)資費(fèi)世界排名104

據(jù)國(guó)際電信聯(lián)盟2014年《衡量信息社會(huì)報(bào)告》，我國(guó)移動(dòng)寬帶資費(fèi)，高于部分發(fā)達(dá)國(guó)家。其中，后付費(fèi)手機(jī)寬帶資費(fèi)的相對(duì)價(jià)格在166個(gè)國(guó)家和地區(qū)中位于104位。三、三大運(yùn)營(yíng)商早期的“流量不清零”

中電信：（新推iFree卡）今年6月份，中電信在廣東、山東和新疆三個(gè)地方開展剩余套餐流量可結(jié)轉(zhuǎn)到下月繼續(xù)使用，結(jié)轉(zhuǎn)的剩余流量可以轉(zhuǎn)增給好友的“業(yè)務(wù)試點(diǎn)”。

中聯(lián)通：早在2014年11月，中國(guó)聯(lián)通推流量銀行，流量不清零也能贈(zèng)送好友。

中移動(dòng)：中移動(dòng)地方（廣東等地）相繼推出流量共享、月度流量不清零等業(yè)務(wù)，用戶可將套餐內(nèi)未使用完的剩余流量，分享給其他4人使用，并可享受流量季度包、半年包、年包等靈活周期的套餐服務(wù)。結(jié)論：

“流量滾存”在一定程度緩解流量當(dāng)月清零的激烈矛盾，但是治標(biāo)不治本，并不能徹底解決手機(jī)流量資費(fèi)不合理的問題。付亮分析認(rèn)為，手機(jī)流量不清零是偽需求，實(shí)施了用戶也不滿意：

1、套餐內(nèi)外資費(fèi)差距太大，套餐內(nèi)幾分錢1M，而套餐外3毛1M，相差了數(shù)倍，這導(dǎo)致用戶使用流量超出套餐時(shí)不敢用，沒用完時(shí)又覺得虧得慌；

2、運(yùn)營(yíng)商套餐設(shè)計(jì)過于復(fù)雜，同時(shí)在用數(shù)千上萬種套餐，一個(gè)主流套餐又會(huì)分為數(shù)檔。加入套餐后，又不能與時(shí)俱進(jìn)，不斷享受運(yùn)營(yíng)商技術(shù)進(jìn)步帶來的紅利，用戶有一種掉入圈套的感覺；

3、遇到突發(fā)的高流量需求時(shí)，用戶沒有合適的疊加包可選，超過套餐后，只能被動(dòng)接受較高的資費(fèi)。

September 29th, Sohu science and technology from the three basic operators was informed that the traffic is not cleared program officially announced today, October 1 officially implemented.The flow of new policy is not cleared the original single month cleared variable bimonthly cleared.That is to say, the residual flow in October November can be used, but by December, in October the traffic cleared.It is worth noting that the traffic is not cleared for all the packages of users, who do not apply for any package, the charge mode is still the same.In mobile, GSP phone package residual flow and the launch of the month cleared services, all mobile phone package monthly customers can enjoy automatic.China Mobile said that the scope of services not cleared the month flow is according to the mobile phone charging flow monthly packages, including monthly billing based packages and traffic optional packages, such as 4G enjoy fly packages, GSM upgrade packages, 4G optional package, nighttime traffic packages such as, does not contain the flow gas package, quarter package, half a pack, holiday traffic packages flexible product life cycle, as well as promotional gift flow.China Unicom announced the launch of the mobile phone in October 1, 2015 from the month of the remaining traffic within the package is not cleared services, that is, the month of the month remaining flow can be extended to the end of the month before the end of the month.If users encounter problems, you can call 10010 service hotline, or to the nearest office of business consulting.China telecom business executives, traffic is not cleared for the month is the implementation of the speed drop fee to launch another initiative, the world can learn from practice and experience is relatively small.This service involves real-time billing, offline charging, the balance of management center more than 90 sets of system transformation cutover and more than 30 software version published on-line test, also includes a review of nearly 200 million users of data services, sales channels and customer service and other aspects of the process reengineering and cohesion with work, the amount of work involved, the service before release were systematic testing.As a new form of service, due to the maturity of the experience is very few, in the early days of service, there may also be unsatisfactory, the user can call the customer service hotline 10000 or to the local business office to reflect, so that the telecommunications service“.The responsible person said.Operators insiders on Sohu technology said, due to(http://m.weibo.cn/d/chengduxyktaoxian?jumpfrom=weibocom http://weibo.com/chengduxyktaoxian)the impact on the performance of the larger, capital markets or have fluctuations, a little late two cities will be announced.Why can not achieve permanent flow is not cleared? The essence of the three major telecom operators in a single month flow scheme not cleared: the user subscription packages ”flow accumulated“.That is to say not cleared from 30 days become 60 days, rather than permanent is not cleared.Operators also have difficulties, perhaps the users do not buy it.Sohu science and technology through the interview to understand that can not be permanently cleared.Three operators 1, the package user: 30 days to 60 days cleared Only limited to the main packages, as usual, the vice set of packages as usual: in order to move the program for example, equivalent to the flow of the period from the original one month to two months.Need to pay attention to the conditions: the month is not limited to the main package flow, the superposition of traffic packets is not.2, non tariff standard 0.01/MB-0.30/MB Virtual operators: Gome, Suning, Di Xintong, snails and other virtual operators, mobile and other virtual operators have launched the traffic is not cleared policy.Share communications chairman Jiang Zhixiang said in an interview with Sohu, virtual Intends to operators because of the implementation of the traffic is not cleared policy, as of the current subsidy users more than 10 million.While ZTE vision CEO Deng Muchao expressed the same views on Sohu technology.Telecom operators: 1, time is short: May, Premier Li Keqiang chaired a State Council executive meeting proposed;in July this year, the Ministry promised to speed up and reduce the cost, the implementation of traffic is not cleared, in September 22 to supervise the implementation of the end of the year.Transformation system, transformation and flow is not cleared for incompatible or mutually exclusive existing business does need a certain time.2, the subsidy amplification, less revenue: 2015 three operators subsidies totaling more than 40000000000 yuan.China Telecom invested 16000000000 yuan, 600000000 yuan subsidy directly to manufacturers, 3000000000 Yuan special subsidies channels, 12400000000 yuan to support the contract, China Unicom invested 5000000000 yuan, as the two 4G terminal million Club special terminal subsidies and terminal remuneration, focusing on promoting 10 products sales more than 1000000.In addition, the announcement will provide 1500000000 yuan bill subsidies.China Mobile has not announced subsidies for resources, can be in accordance with the proportion of marketing costs and the proportion of the initial estimate of the pressure drop.China Mobile subsidies in 2013 26300000000 yuan, two yuan after the pressure drop of *** is 20% yuan.In addition, similar to China Unicom, there is a certain size of the bill subsidies.A further increase in income, ”price scissors“: in mobile data traffic and 2014 on year in the first half growth 154.2%, income rose only 41.6%;China Unicom's mobile broadband traffic although year-on-year growth of 54%, but the mobile broadband revenue declined by 7.8 percent;China Telecom's per capita phone traffic increase of up to 76.7%, but revenue growth has only increased 17.5%.3, the assessment of the pressure: the NDRC and the SASAC on the basis of the operator's assessment and no change.Beijing University of Posts and Telecommunications professor Wang Lixin in an interview with reporters, said the three operators to pretend to cut prices, but in reality, the change is not dressing”.Telecom, mobile, China Unicom, the three major operating companies under the SASAC, the SASAC will carry out annual profit assessment, if forced to cut prices, it will hurt corporate profits“.4, consumer habits: KFC can not buy back: In a mobile company executives: ”traffic packages like KFC packages, the package must be cheaper than buying a single.Can't buy a set of KFC, eating french fries, put the chicken back?“ 5, legal contract: Operators of a senior executive said, the user has signed a business agreement, these terms regardless of the user or not to see, it has a legal sense.Fukuda a court: communications industry, the whole network service characteristics determine that it does not consume, but also the loss of production costs, traffic billing, network maintenance, customer service and other work to consume the cost, as long as consumers choose the traffic service, these costs will be kept in.Changsha a court: traffic cleared without affecting the plaintiff's property rights.Traffic is not the thing, but the measurement of the service, so the traffic does not violate the plaintiff's property rights.Combined with all kinds of information to inform the China Mobile, the plaintiff as a consumers have full capacity for civil conduct, ”should know“ monthly flow is attached to the time conditions, otherwise it is not possible to provide preferential.Combined with other evidence, the court held that the right to know, right and even bargain has not been violated the plaintiff.6, international practice ”We are on a traditional international practice.“ America's largest mobile operator announced the launch of the monthly flow is not cleared policy.Many countries such as Japan and the traffic used up is postponed to the next month.United States: according to traffic demand to provide packages.The United States of America's 4G is currently the world's largest Verizon operators, users can enjoy a monthly payment of 50 dollars 5GB.Another operator at & T provides 300MB of $20, $30 3gb, $50 5GB monthly package, and 3gb 5GB file beyond the flow by $10 GB per charge.Britain: the longer the contract signed.4G network has covered 117 cities and towns in the UK, benefiting 60% of the UK population.UK operators to encourage users to choose to sign a long time, the longer the more favorable.South Korea: traffic can accumulate.South Korea began to provide 4G services from 2011, mainly by SK Telecom, Korea telecom operators bear, LGU3.18GB SKT traffic packages 100000 won, or about 565 yuan, including 1050 minutes of voice, 1050 short(color)letter.Flow of the month with the words, the next month can be accumulated.The Ministry said: 4G investment has not seen the benefits Ministry of communication development division of the Ministry of Communications: the current tariff is a lot of reasons, the main reason is because the market supply shortage, 4G investment has not seen the benefit, the cost reduction and full competition and further promote space.Expert voice: Telecommunications expert Fu Liang: mobile phone traffic is not cleared on the surface of the user's advantage, the actual situation is to cover up the operators of the package is a problem, affected by this, in a short time, 4G price space or closed.Telecommunications industry expert Xiang Ligang: the author ”why not engage in unlimited traffic?“ Said, the traffic cleared the principle of the whole world, how can China be able to engage in the enemy? Because whether it is the government, lawyers, people are not unreasonable.” Background:First, [Premier Li Keqiang's quotations] ] we last year more than 100 million people to travel abroad and the roaming abroad growth rate is decreased, because roaming fees too expensive!I heard that a lot of guide with a wiFi signal transmitter, both to facilitate the organization of visitors, and save money for them.One hundred million tourists go abroad, this is how big the market ah!People are very clear, your Internet, traffic fee is too high, he would not have!] China is in the world the largest mobile phone with the country, but the speed in the world ranked only more than 80, the construction of information infrastructure indeed too lag.Two, mobile phone tariff ranked 104 in the world According to the International Telecommunication Union in 2014, the measurement of information society, China's mobile broadband tariff, higher than some developed countries.Among them, the relative price of broadband mobile broadband tariff in 166 countries and regions in 104 place.Three, the three major operators early, traffic is not cleared“ Telecom: new push IFREE card)in June this year, China Telecom in three places in Guangdong, Shandong and Xinjiang to carry out the remaining package flow can be carried over to the next month to continue to use, transfer the residual flow can be conversed to friends ”business pilot“.China Unicom: as early as November 2014, China Unicom to push the flow of banks, traffic is not cleared to give a friend.Mobile: in the mobile area(Guangdong and other places)have launched traffic sharing, monthly traffic is not cleared and other services, users can not use the remaining flow in the package, the use of other 4 people, and can enjoy the flow of packets, half a year package, such as flexible cycle of service.Conclusion: ”Flow" accumulated to a certain extent alleviate traffic cleared in the month of the intense contradictions, but palliatives, and can not solve the mobile traffic charges unreasonable.Fu Liang analysis, mobile phone traffic is not cleared is false demand, the implementation of the user is not satisfied: 1, internal and external tariff packages gap is too big, packages within a few cents 1m, and outside the package 3 wool 1m, a difference of several times, which leads to user traffic beyond the package did not dare to use, did not run out of time and feel luckily panic;2, operators package design is too complex, while the use of thousands of packages, a mainstream package will be divided into several files.After the addition of packages, and can not keep pace with the times, constantly enjoy the dividends of technical progress operators, users have a feeling of falling into the trap of feeling;3, when the high traffic demand, the user does not have the appropriate overlay package optional, more than the package, can only passively accept higher rates.

第三篇：4G用戶調(diào)查問卷

4G用戶調(diào)查問卷

1、請(qǐng)問您目前是哪家運(yùn)營(yíng)商的客戶？

（手機(jī)號(hào)碼開頭為139、138、137、136、135、134、159、150、151、158、157、188、187、152、182、147的一般為移動(dòng)客戶；

開頭為130、131、132、155、156、185、186一般為聯(lián)通客戶；

開頭為133、153、189一般為電信客戶）

A、移動(dòng)

B、聯(lián)通

C、電信

D、其他＿＿＿＿

2、三大運(yùn)營(yíng)商已經(jīng)陸續(xù)推出了4G品牌，您聽說過以下哪個(gè)4G品牌？

A、中國(guó)移動(dòng)“和”

B、中國(guó)聯(lián)通“沃4G”

C、中國(guó)電信“天翼4G”

D、都沒聽說過

3、是否已體驗(yàn)使用4G網(wǎng)絡(luò)？

A、是

B、否（原因：a、不是4G手機(jī)

b、不是4G卡

c、無4G網(wǎng)絡(luò)

d、其他）

4、影響您對(duì)三大運(yùn)營(yíng)商4G選擇的原因包含？

A、4G資費(fèi)價(jià)格

B、運(yùn)營(yíng)商服務(wù)

C、4G網(wǎng)速

D、營(yíng)業(yè)網(wǎng)點(diǎn)多少

E、其他

5、以您對(duì)三家運(yùn)營(yíng)4G的了解，您認(rèn)為哪一家運(yùn)營(yíng)商的4G價(jià)格更便宜？

A、中國(guó)移動(dòng)“和”

B、中國(guó)聯(lián)通“沃4G”

C、中國(guó)電信“天翼4G”

6、您月均話費(fèi)大約是多少？

A、0-30元

B、31-60元

C、61-90元

D、91-120元

E、120元以上

7、您最希望目前運(yùn)營(yíng)商4G套餐哪個(gè)方面降價(jià)？

A、4G流量

B、4G語(yǔ)音通話

C、4G手機(jī)

D、4G短信彩信

第四篇：中國(guó)電信用戶調(diào)查問卷

中國(guó)電信用戶調(diào)查問卷

1.您目前使用套餐的費(fèi)用范圍？（）

A：100以下B：100—150C：150—200D：200以上

2.您通過什么渠道關(guān)注過門店活動(dòng)？（）

A：朋友推薦B：門店海報(bào)宣傳C：微博、微信 D：電視、報(bào)紙等E:不關(guān)注

3.您對(duì)手機(jī)有什么要求，比較注重什么？（）（多選）A：價(jià)格B：品牌C：質(zhì)量D：功能E：款式 F：配置G：聲音H: 其他（可列舉）

4.您現(xiàn)在使用的是智能手機(jī)還是非智能手機(jī)？（）A：智能手機(jī)B：非智能手機(jī)

5．您選擇天翼手機(jī)的原因？（）

A：家庭套餐捆綁B：資費(fèi)便宜（手機(jī)價(jià)格、話費(fèi)價(jià)格）C：信號(hào)好D：原號(hào)碼使用多年不想換E、其他（可列舉）

6.您在營(yíng)業(yè)廳會(huì)購(gòu)買相關(guān)手機(jī)配件嗎？（）

A：會(huì)B：不會(huì)（1、太貴

2、難看

3、沒用）

7.您希望哪些業(yè)務(wù)可以在網(wǎng)上解決，而不需到營(yíng)業(yè)廳辦理？()A：改套餐B：套餐到期一鍵查詢

C：換號(hào)碼D：其他（列舉）

8.您今天辦理什么業(yè)務(wù)？()

A：交話費(fèi)B：買手機(jī)C：手機(jī)套餐D：寬帶業(yè)務(wù) E：業(yè)務(wù)咨詢F：其他（可列舉）

9.請(qǐng)您對(duì)營(yíng)業(yè)廳的服務(wù)流程做出評(píng)價(jià)。()

A：滿意B：一般C：不滿意

第五篇：XX網(wǎng)上商城用戶調(diào)查問卷[范文]

XX網(wǎng)上商城用戶調(diào)查問卷

感謝您選擇xx網(wǎng)上商城進(jìn)行購(gòu)物，為了使我們的服務(wù)更全面，讓您的消費(fèi)體驗(yàn)更理想，請(qǐng)您抽出寶貴時(shí)間完成以下調(diào)查，我們將竭誠(chéng)為您服務(wù)。

本次調(diào)查旨在了解您對(duì)XX網(wǎng)上商城的服務(wù)及XX卡的使用情況。您的認(rèn)真答題將有助于我們?yōu)槟峁└鼉?yōu)質(zhì)，更省錢的購(gòu)物服務(wù)和消費(fèi)方式?！肮ば蠿X靈通卡”——中國(guó)工商銀行XX分行與XX聯(lián)合發(fā)行的集儲(chǔ)蓄、消費(fèi)、會(huì)員打折等于一體的新型卡種，在眾多商家享受優(yōu)惠折扣。

謝謝您！

1.您的年齡？

A.18歲以下

2.您通過什么途徑知道XX網(wǎng)上商城的？

A.XX靈通卡

3.您是第幾次通過XX網(wǎng)上商城購(gòu)物？

A.第一次

4.您比較關(guān)注XX網(wǎng)上商城的哪些商品（可多選）？

A.服飾鞋帽

5.您選擇XX網(wǎng)上商城的原因是（可多選）？

A.價(jià)格低

6.您希望XX網(wǎng)上商城增加哪些消費(fèi)商品（可多選）？

A 餐飲

7.您對(duì)XX網(wǎng)上商城的服務(wù)評(píng)價(jià)？

A 非常滿意

8.您知道“工行XX卡”嗎？

A.知道，并且已擁有。

9.您使用“工行XX卡”消費(fèi)的頻率?

A.每周使用2-3次

D.從不使用B.每月使用2-3次C.一年使用2-3次 E.不知道自己的XX卡有打折功能B.知道，自己尚未辦理。周圍有同事，朋友或同學(xué)在用。D.不知道。C.聽說過，但不了解怎么辦理和使用B比較滿意C 滿意D 一般E.不滿意 B健身娛樂 C 旅游住宿 D 化妝品美容美發(fā)B.服務(wù)好C.送貨快D.商品齊全E.本地商家商品 B.數(shù)碼電器 C.美容護(hù)膚 D.生活家居E.食品保健F.日用百貨 B.第二次C.第三次D.三次以上 B.報(bào)紙雜志C.網(wǎng)上搜索D.電視廣告E.同事、朋友推薦 B.18-28歲C.29-38歲D.39-48歲E.49歲以上

10.您對(duì)XX卡還有哪些建議？

您的姓名：您的聯(lián)系方式：詳情請(qǐng)關(guān)注：XXXXXXXXX網(wǎng)上商城

感謝您對(duì)本次調(diào)查的大力支持。希望XX卡能給您帶來更多的實(shí)惠！再次感謝！