第一篇：如何回復(fù)工作郵件

“在商務(wù)交往中要尊重一個(gè)人，首先就要懂得替他節(jié)省時(shí)間”，電子郵件禮儀的一個(gè)重要方面就是節(jié)省他人時(shí)間，只把有價(jià)值的信息提供給需要的人。

要區(qū)分To和CC還有BCC（區(qū)分收件人、抄送人、秘送人）

1.To的人是要受理這封郵件所涉及的主要問(wèn)題的，理應(yīng)對(duì)郵件予以回復(fù)響應(yīng)。（收件者：就具體某項(xiàng)工作而已，一般指直接處理者、需要跟進(jìn)者、需要回復(fù)者）

2.而CC的人則只是需要知道這回事，CC的人沒(méi)有義務(wù)對(duì)郵件予以響應(yīng)，當(dāng)然如果CC的人有建議，當(dāng)然可以回Email.（抄送：指只需要知道，例如：上級(jí)、其他相關(guān)需知道的部門的同事）

3.而BCC是秘送，即收信人是不知道你發(fā)給了BCC的人了的。這個(gè)可能用在非常規(guī)場(chǎng)合。

4.TO，CC中的各收件人的排列應(yīng)遵循一定的規(guī)則。比如按部門排列；按職位等級(jí)從高到低或從低到高都可以。適當(dāng)?shù)囊?guī)則有助于提升你的形象！

5.只給需要信息的人發(fā)送郵件，不要占用他人的資源

6、轉(zhuǎn)發(fā)郵件要突出信息

在你轉(zhuǎn)發(fā)消息之前，首先確保所有收件人需要此消息。除此之外，轉(zhuǎn)發(fā)敏感或者機(jī)密信息要小心謹(jǐn)慎，不要把內(nèi)部消息轉(zhuǎn)發(fā)給外部人員或者未經(jīng)授權(quán)的接收人。

如果有需要還應(yīng)對(duì)轉(zhuǎn)發(fā)郵件的內(nèi)容進(jìn)行修改和整理，以突出信息。不要將RE了幾十層的郵件發(fā)給他人，讓人摸不著頭腦。關(guān)于主題

主題是接收者了解郵件的第一信息，因此要提綱挈領(lǐng)，使用有意義的主題行，這樣可以讓收件人迅速了解郵件內(nèi)容并判斷其重要性。

1.一定不要空白標(biāo)題，這是最失禮的

2.標(biāo)題要簡(jiǎn)短，不宜冗長(zhǎng)，不要讓Outlook用?才能顯示完你的標(biāo)題

3.標(biāo)題要能真反映文章的內(nèi)容和重要性，切忌使用含義不清的標(biāo)題，如“王先生收”

4.一封信盡可能只針對(duì)一個(gè)主題，不在一封信內(nèi)談及多件事情，以便于日后整理

5.可適當(dāng)用使用大寫字母或特殊字符（如“*！”等）來(lái)突出標(biāo)題，引起收件人注意，但應(yīng)適度，特別是不要隨便就用“緊急”之類的字眼。

6.回復(fù)對(duì)方郵件時(shí)，可以根據(jù)回復(fù)內(nèi)容需要更改標(biāo)題，不要RERE一大串。關(guān)于稱呼與問(wèn)候

1.恰當(dāng)?shù)胤Q呼收件者，拿捏尺度

郵件的開(kāi)頭要稱呼收件人。這既顯得禮貌，也明確提醒某收件人，此郵件是面向他的，要求其給出必要的回應(yīng)；在多個(gè)收件人的情況下可以稱呼大家、ALL.如果對(duì)方有職務(wù)，應(yīng)按職務(wù)尊稱對(duì)方，如“x經(jīng)理”；如果不清楚職務(wù)，則應(yīng)按通常的“x先生”、“x小姐”稱呼，但要把性別先搞清楚。

不熟悉的人不宜直接稱呼英文名，對(duì)級(jí)別高于自己的人也不宜稱呼英文名。稱呼全名也是不禮貌的，不要逮誰(shuí)都用個(gè)“Dearxxx”，顯得很熟絡(luò)。

2.Email開(kāi)頭結(jié)尾最好要有問(wèn)候語(yǔ)

最簡(jiǎn)單的開(kāi)頭寫一個(gè)“HI”，中文的寫個(gè)“你好”；結(jié)尾常見(jiàn)的寫個(gè)BestRegards，中文的寫個(gè)“祝您順利”之類的也就可以了。

俗話說(shuō)得好，“禮多人不怪”，禮貌一些，總是好的，即便郵件中有些地方不妥，對(duì)方也能平靜的看待。關(guān)于正文

1.Email正文要簡(jiǎn)明扼要，行文通順

Email正文應(yīng)簡(jiǎn)明扼要的說(shuō)清楚事情；如果具體內(nèi)容確實(shí)很多，正文應(yīng)只作摘要介紹，然后單獨(dú)寫個(gè)文件作為附件進(jìn)行詳細(xì)描述。

正文行文應(yīng)通順，多用簡(jiǎn)單詞匯和短句，準(zhǔn)確清晰的表達(dá)，不要出現(xiàn)讓人晦澀難懂的語(yǔ)句。最好不要讓人家拉滾動(dòng)條才能看完你的郵件，千萬(wàn)不要學(xué)唐僧。

2.注意Email的論述語(yǔ)氣

根據(jù)收件人與自己的熟絡(luò)程度、等級(jí)關(guān)系；郵件是對(duì)內(nèi)還是對(duì)外性質(zhì)的不同，選擇恰當(dāng)?shù)恼Z(yǔ)氣進(jìn)行論述，以免引起對(duì)方不適。

尊重對(duì)方，請(qǐng)、謝謝之類的語(yǔ)句要經(jīng)常出現(xiàn)。

電子郵件可輕易地轉(zhuǎn)給他人，因此對(duì)別人意見(jiàn)的評(píng)論必須謹(jǐn)慎而客觀。“郵件門”就是深刻的教訓(xùn)！

3.Email正文多用1234之類的列表，以清晰明確。

如果事情復(fù)雜，最好1、2、3、4的列幾個(gè)段落進(jìn)行清晰明確的說(shuō)明。保持你的每個(gè)段落簡(jiǎn)短不冗長(zhǎng)，沒(méi)人有時(shí)間仔細(xì)看你沒(méi)分段的長(zhǎng)篇大論。

4.一次郵件交待完整信息

最好在一次郵件中把相關(guān)信息全部說(shuō)清楚，說(shuō)準(zhǔn)確。不要過(guò)兩分鐘之后再發(fā)一封什么“補(bǔ)充”或者“更正”之類的郵件，這會(huì)讓人很反感。

5.盡可能避免拼寫錯(cuò)誤和錯(cuò)別字，注意使用拼寫檢查

這是對(duì)別人的尊重，也是自己態(tài)度的體現(xiàn)。如果是英文Email，最好把拼寫檢查功能打開(kāi)；如果是中文Email，注意拼音輸入法帶給你的弱智同音別字。

在郵件發(fā)送之前，務(wù)必自己仔細(xì)閱讀一遍，檢查行文是否通順，拼寫是否有錯(cuò)誤。

6.合理提示重要信息

不要?jiǎng)硬粍?dòng)就用大寫字母、粗體斜體、顏色字體、加大字號(hào)等手段對(duì)一些信息進(jìn)行提示。合理的提示是必要的，但過(guò)多的提示則會(huì)讓人抓不住重點(diǎn)，影響閱度。

7.合理利用圖片，表格等形式來(lái)輔助闡述

對(duì)于很多帶有技術(shù)介紹或討論性質(zhì)的郵件，單純以文字形式很難描述清楚。如果配合圖表加以闡述，收件人一定會(huì)表?yè)P(yáng)你的體貼。

8.不要?jiǎng)硬粍?dòng)使用：）之類的笑臉字符，在商務(wù)信函里面這樣顯得比較輕佻

Business Email不是你的情書，所以：）之類的最好慎用。只用在某些你確實(shí)需要強(qiáng)調(diào)出一定的輕松氣氛的場(chǎng)合，比如現(xiàn)在-：）附件

1.如果郵件帶有附件，應(yīng)在正文里面提示收件人查看附件

2.附件文件應(yīng)按有意義的名字命名，不可用外星人才看懂的文件名

3.正文中應(yīng)對(duì)附件內(nèi)容做簡(jiǎn)要說(shuō)明，特別是帶有多個(gè)附件時(shí)

4.附件數(shù)目不宜

超過(guò)4個(gè)，數(shù)目較多時(shí)應(yīng)打包壓縮成一個(gè)文件

5.如果附件是特殊格式文件，因在正文中說(shuō)明打開(kāi)方式，以免影響使用

6.如果附件過(guò)大（不宜超過(guò)2MB），應(yīng)分割成幾個(gè)小文件分別發(fā)送，語(yǔ)言的選擇和漢字編碼

1.只在必要的時(shí)候才使用英文郵件

英文郵件只是交流的工具，而不是用來(lái)炫耀和鍛煉英文水平的。如果收件人中有外籍人士，應(yīng)該使用英文郵件交流；如果收件人是其他國(guó)家和地區(qū)的華人，也應(yīng)采用英文交流，由于存在中文編碼的問(wèn)題，你的中文郵件在其他地區(qū)可能顯示成為亂碼天書。

2.尊重對(duì)方的習(xí)慣，不主動(dòng)發(fā)起英文郵件

如果對(duì)方與你的郵件往來(lái)是采用中文，請(qǐng)不要自作聰明的發(fā)送英文郵件給他；如果對(duì)方發(fā)英文郵件給你，也不要老土的用中文回復(fù)。

3.對(duì)于一些信息量豐富或重要的郵件，建議使用中文。你很難保證你的英文表達(dá)水平或收件人中某人的英文理解水平存在問(wèn)題，而影響郵件所涉及問(wèn)題的解決。

4.選擇便于閱度的字號(hào)和字體

中文老實(shí)點(diǎn)用宋體或新宋體，英文就用Verdana或Arial字型，字號(hào)用五號(hào)或10號(hào)字即可。這是經(jīng)研究證明最適合在線閱度的字號(hào)和字體。不要用稀奇古怪的字體或斜體，最好不用背景信紙，特別對(duì)公務(wù)郵件。結(jié)尾簽名

每封郵件在結(jié)尾都應(yīng)簽名，這樣對(duì)方可以清楚的知道發(fā)件人信息。雖然你的朋友可能從發(fā)件人中認(rèn)出你，但不要為你的朋友設(shè)計(jì)這樣的工作。

1.簽名信息不宜過(guò)多

電子郵件消息末尾加上簽名檔是必要的。簽名檔可包括姓名、職務(wù)、公司、電話、傳真、地址等信息，但信息不宜行數(shù)過(guò)多，一般不超過(guò)4行。你只需將一些必要信息放在上面，對(duì)方如果需要更詳細(xì)的信息，自然會(huì)與你聯(lián)系。

引用一個(gè)短語(yǔ)作為你的簽名的一部分是可行的，比如你的座右銘，或公司的宣傳口號(hào)。但是要分清收件人對(duì)象與場(chǎng)合，切記一定要得體。

2.不要只用一個(gè)簽名檔

對(duì)內(nèi)、對(duì)私、對(duì)熟悉的客戶等群體的郵件往來(lái)，簽名檔應(yīng)該進(jìn)行簡(jiǎn)化。過(guò)于正式的簽名檔會(huì)讓與對(duì)方顯得疏遠(yuǎn)。你可以在Outlook中設(shè)置多個(gè)簽名檔，靈活調(diào)用。

3.簽名檔文字應(yīng)選擇與正文文字匹配，簡(jiǎn)體、繁體或英文，以免成出現(xiàn)亂碼。字號(hào)一般應(yīng)選擇比正文字體小一些。回復(fù)技巧

1.及時(shí)回復(fù)Email

收到他人的重要電子郵件后，即刻回復(fù)對(duì)方一下，往往還是必不可少的，這是對(duì)他人的尊重，理想的回復(fù)時(shí)間是2小時(shí)內(nèi)，特別是對(duì)一些緊急重要的郵件。

對(duì)每一份郵件都立即處理是很占用時(shí)間的，對(duì)于一些優(yōu)先級(jí)低的郵件可集中在一特定時(shí)間處理，但一般不要超過(guò)24小時(shí)。

如果事情復(fù)雜，你無(wú)法及時(shí)確切回復(fù)，那至少應(yīng)該及時(shí)的回復(fù)說(shuō)“收到了，我們正在處理，一旦有結(jié)果就會(huì)及時(shí)回復(fù)，云云”。不要讓對(duì)方苦苦等待，記?。杭皶r(shí)作出響應(yīng)，哪怕只是確認(rèn)一下收到了。

如果你正在出差或休假，應(yīng)該設(shè)定自動(dòng)回復(fù)功能，提示發(fā)件人，以免影響工作。

2.進(jìn)行針對(duì)性回復(fù)

當(dāng)回件答復(fù)問(wèn)題的時(shí)候，最好把相關(guān)的問(wèn)題抄到回件中，然后附上答案。不要用簡(jiǎn)單的，那樣太生硬了，應(yīng)該進(jìn)行必要的闡述，讓對(duì)方一次性理解，避免再反復(fù)交流，浪費(fèi)資源。

3.回復(fù)不得少于10個(gè)字

對(duì)方給你發(fā)來(lái)一大段郵件，你確只回復(fù)“是的”、“對(duì)”、“謝謝”、“已知道”等字眼，這是非常不禮貌的。怎么著也要湊夠10個(gè)字，顯示出你的尊重。

4.不要就同一問(wèn)題多次回復(fù)討論，不要蓋高樓

如果收發(fā)雙方就同一問(wèn)題的交流回復(fù)超過(guò)3次，這只能說(shuō)明交流不暢，說(shuō)不清楚。此時(shí)應(yīng)采用電話溝通等其他方式進(jìn)行交流后再做判斷。電子郵件有時(shí)并不是最好的交流方式。

對(duì)于較為復(fù)雜的問(wèn)題，多個(gè)收件人頻繁回復(fù)，發(fā)表看法，把郵件越RE越高，這將導(dǎo)致郵件過(guò)于冗長(zhǎng)笨拙而不可閱讀。此時(shí)應(yīng)即是對(duì)之前討論的結(jié)果進(jìn)行小結(jié)，刪減瘦身，突出有用信息。

5.要區(qū)分Reply和ReplyAll（區(qū)分單獨(dú)回復(fù)和回復(fù)全體）

如果只需要單獨(dú)一個(gè)人知道的事，單獨(dú)回復(fù)給他一個(gè)人就行了

如果你對(duì)發(fā)件人提出的要求作出結(jié)論響應(yīng)，應(yīng)該replayall，讓大家都知道；不要讓對(duì)方幫你完成這件事情。

如果你對(duì)發(fā)件人的提出的問(wèn)題不清楚，或有不同的意見(jiàn)，應(yīng)該與發(fā)件人單獨(dú)溝通，不要當(dāng)著所有人的面，不停的RE來(lái)RE去，與發(fā)件人討論。你們討論好了再告訴大家。不要向上司頻繁發(fā)送沒(méi)有確定結(jié)果的郵件。

點(diǎn)擊“回復(fù)全部”前，要三思而行！

6.主動(dòng)控制郵件的來(lái)往

為避免無(wú)謂的回復(fù)，浪費(fèi)資源，可在文中指定部分收件人給出回復(fù)，或在文末添上以下語(yǔ)句：“全部辦妥”、“無(wú)需行動(dòng)”、“僅供參考，無(wú)需回復(fù)”。

正確使用發(fā)送，抄送，密送

怎么樣，經(jīng)過(guò)這一系列的討論，大家對(duì)職場(chǎng)電子郵件中的禮儀應(yīng)該有初步的認(rèn)識(shí)了吧！歸結(jié)到底，兩句話：只發(fā)有必要的郵件，認(rèn)真發(fā)郵件！

第二篇：郵件回復(fù)(人人)

Email 中的固定的客套表達(dá) 中的固定的客套表達(dá)~~
需要寫的英文郵件多了，就覺(jué)得很吃力，尤其是當(dāng)需要經(jīng)常寫給同一個(gè)人時(shí)。希望郵件的開(kāi) 頭、結(jié)尾、一些客套的話能有不同的表達(dá)~~ 郵件的開(kāi)頭 感謝讀者是郵件開(kāi)場(chǎng)白的好辦法。感謝您的讀者能讓對(duì)方感到高興，特別是之后你有事 相求的情況下會(huì)很有幫助。Thank you for contacting us.如果有人寫信來(lái)詢問(wèn)公司的服務(wù)，就可以使用這句句子開(kāi) 頭。向他們對(duì)公司的興趣表示感謝。Thank you for your prompt reply.當(dāng)一個(gè)客戶或是同事很快就回復(fù)了你的郵件，一定 記得要感謝他們。如果回復(fù)并不及時(shí)，只要將“prompt”除去即可，你還可以說(shuō)，“Thank you for getting back to me.” Thank you for providing the requested information.如果你詢問(wèn)某人一些信息，他們花 了點(diǎn)時(shí)間才發(fā)送給你，那就用這句句子表示你仍然對(duì)他們的付出表示感激。Thank you for all your assistance.如果有人給了你特別的幫助，那一定要感謝他們！如果你想對(duì)他們表示特別的感激，就用這個(gè)句子，truly appreciate … your help in resolving “I the problem.”Thank you raising your concerns.就算某個(gè)客戶或是經(jīng)理寫郵件給你對(duì)你的工作提出了一定的質(zhì)疑，你還是要感謝他們。這樣你能表現(xiàn)出你對(duì)他們的認(rèn)真態(tài)度表示尊重及感激。同時(shí)，你也可以使用，“Thank you for your feedback.” 在郵件的結(jié)尾 在郵件開(kāi)頭表示感謝一般是表示對(duì)對(duì)方過(guò)去付出的感謝，而在郵件結(jié)尾處表示感謝是對(duì) 將來(lái)的幫助表示感謝。事先表示感謝，能讓對(duì)方在行動(dòng)時(shí)更主動(dòng)更樂(lè)意。Thank you for your kind cooperation.如果你需要讀者幫助你做某事，那就先得表示 感謝。Thank you for your attention to this matter.與以上的類似，本句包含了你對(duì)對(duì)方將來(lái) 可能的幫助表示感謝。Thank you for your understanding.如果你寫到任何會(huì)對(duì)讀者產(chǎn)生負(fù)面影響的內(nèi)容那 就使用這句句子吧。Thank you for your consideration.如果您是在尋求機(jī)會(huì)或是福利，例如你在求職的 話，就用這封郵件結(jié)尾。Thank you again for everything you've done.這句句子可以用在結(jié)尾，和以上有所 不同。如果你在郵件開(kāi)頭已經(jīng)謝過(guò)了讀者，你就可以使用這句話，但是因?yàn)樗麄兊膸椭?，?可以著重再次感謝你們的付出。

十種場(chǎng)合的表達(dá) 1.Greeting message 祝福 Hope you have a good trip back.祝旅途愉快。How are you? 你好嗎? How is the project going? 項(xiàng)目進(jìn)行順利嗎? 2.Initiate a meeting 發(fā)起會(huì)議 I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben.我建議我們今晚九點(diǎn)半和 Brown 小聚一下,你和 Ben 有沒(méi)有空? I would like to hold a meeting in the afternoon about our development pl

anning for the project A.今天下午我建議我們就 A 項(xiàng)目的發(fā)展計(jì)劃開(kāi)會(huì)討論一下。We’d like to have the meeting on Thu Oct 30.Same time.十月三十號(hào)(周四),老時(shí)間,開(kāi)會(huì)。Let’s make a meeting next Monday at 5:30 PM SLC time.下周一鹽湖城時(shí)區(qū)下午五點(diǎn)半開(kāi)會(huì)。I want to talk to you over the phone regarding issues about report development and the XXX project.我想跟你電話討論下報(bào)告進(jìn)展和 XXX 項(xiàng)目的情況。3.Seeking for more information/feedbacks/suggestions 咨詢信息 反饋/建議 咨詢信息/反饋 建議 反饋 Should you have any problem accessing the folders, please let me know.如果存取文件有任何問(wèn)題請(qǐng)和我聯(lián)系。Thank you and look forward to having your opinion on the estimation and schedule.謝謝你,希望能聽(tīng)到更多你對(duì)評(píng)估和日程計(jì)劃的建議。Look forward to your feedbacks and suggestions soon.期待您的反饋建議!What is your opinion on the schedule and next steps we proposed? 你對(duì)計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做? What do you think about this?

這個(gè)你怎么想? Feel free to give your comments.請(qǐng)隨意提出您的建議。Any question, please don’t hesitate to let me know.有任何問(wèn)題,歡迎和我們聯(lián)系。Any question, please let me know.有任何問(wèn)題,歡迎和我們聯(lián)系。Please contact me if you have any questions.有任何問(wèn)題,歡迎和我們聯(lián)系。Please let me know if you have any question on this.有任何問(wèn)題,歡迎和我聯(lián)系。Your comments and suggestions are welcome!歡迎您的評(píng)論和建議!Please let me know what you think? 歡迎您的評(píng)論和建議!Do you have any idea about this? 對(duì)于這個(gè)您有什么建議嗎? It would be nice if you could provide a bit more information on the user’s behavior.您若是能夠就用戶行為方面提供更多的信息就太感激了!At your convenience, I would really appreciate you looking into this matter/issue.如果可以,我希望你能負(fù)責(zé)這件事情。4.Give feedback 意見(jiàn)反饋 Please see comments below.請(qǐng)看下面的評(píng)論。My answers are in blue below.我的回答已標(biāo)藍(lán)。I add some comments to the document for your reference.5.Attachment 附件

I enclose the evaluation report for your reference.我附加了評(píng)估報(bào)告供您閱讀。Attached please find today’s meeting notes.今天的會(huì)議記錄在附件里。Attach is the design document, please review it.設(shè)計(jì)文檔在附件里,請(qǐng)?jiān)u閱。For other known issues related to individual features, please see attached release notes.其他個(gè)人特征方面的信息請(qǐng)見(jiàn)附件。6.Point listing 列表 Today we would like to finish following tasks by the end of today:1…….2…….今天我們要完成的任務(wù):1…….2…….Some known issues in this release:1…….2…….聲明中涉及的一些問(wèn)題:1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2…….我

我們閱讀了最新的供應(yīng)鏈管理政策,做出如下考慮:1…….2…….Here are some more questions/issues for your team:1…….2…….以下是對(duì)你們團(tuán)隊(duì)的一些問(wèn)題:1…….2…….The current status is as following: 1…… 2…… 目前數(shù)據(jù)如下: 1…… 2…… Some items need your attention:1…….2…….以下方面需提請(qǐng)注意:1…….2…….7.Raise question 提出問(wèn)題 I have some questions about the report XX-XXX 我對(duì) XX-XXX 報(bào)告有一些疑問(wèn)。For the assignment ABC, I have the following questions:… 就 ABC 協(xié)議,我有以下幾個(gè)問(wèn)題:……

8.Proposal 提議 For the next step of platform implementation, I am proposing… 關(guān)于平臺(tái)啟動(dòng)的下一步計(jì)劃,我有一個(gè)提議…… I suggest we can have a weekly project meeting over the phone call in the near future.我建議我們就一周項(xiàng)目開(kāi)一個(gè)電話會(huì)議。Achievo team suggest to adopt option A to solve outstanding issue…… Achievo 團(tuán)隊(duì)建議應(yīng)對(duì)突出問(wèn)題采用 A 辦法。9.Thanks note 感謝信 Thank you so much for the cooperation 感謝你的合作!Thanks for the information 謝謝您提供的信息!I really appreciate the effort you all made for this sudden and tight project.對(duì)如此緊急的項(xiàng)目您做出的努力我表示十分感謝。Thank you for your attention!Thanks to your attention!謝謝關(guān)心!Your kind assistance on this are very much appreciated.我們對(duì)您的協(xié)助表示感謝。Really appreciate your help!非常感謝您的幫助!10.Apology 道歉 I sincerely apologize for this misunderstanding!對(duì)造成的誤解我真誠(chéng)道歉!I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.很抱歉現(xiàn)在才進(jìn)行詢問(wèn),但是我們需要盡快核實(shí)執(zhí)行信息。以上是找到的一些，的地方，懇求指正，灰?；页８兄x~~~ 以上是找到的一些，不 native 的地方，懇求指正，灰?；页８兄x Broaden Your Circles~~

第三篇：外貿(mào)郵件回復(fù)

要樣品和問(wèn)目標(biāo)價(jià)格。

in order to quote you a consideable price,we have to know more detail about this product.if you do not mind,pls send me a sample and attached your anticipated price or target price

第四篇：外貿(mào)郵件回復(fù)

外貿(mào)郵件回復(fù)范文：

收到客戶詢盤時(shí)的回復(fù)： Dear Sir，We hereby acknowledge receipt your inquiry of XX,(products)and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB(Tian Jin)

I hope this is the one in your favor, as an experienced company(ISO9001:2000)in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客戶詢盤模糊，像客戶詢問(wèn)規(guī)格 Dear Sir，Thanks for your inquiry of our XX(products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing(CAD)is ok.After we confirmed, we are happy to provide you with our good quality and competitive price.Looking forward your soonest reply, Thanks and regards Singature

針對(duì)客人的討價(jià)還價(jià)的回復(fù) Dear Sir，Sorry for my late reply, I discuss with our boss for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.If you any comments, pls let me know.Thanks and regards, Angela

這個(gè)得針對(duì)情況，如果利潤(rùn)真的不太高，就這樣寫么有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦。

應(yīng)對(duì)客戶的遲遲不回復(fù)的郵件： Dear Sir，Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面對(duì)客戶遲遲不回復(fù) Dear Sir，How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them, if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.Ok? Thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的 Dear Sir or Madam，Hope you still remember me, I sent you quotation for XX(products)on XX(date), well maybe you are very busy, and I understand.I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你明天以前回復(fù)嗎？

3，the price we give is almost reach our bottom line 我們所給的價(jià)錢已經(jīng)接近我們的底線了

4，The validity of the quotation is about the 10 days 報(bào)價(jià)的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再說(shuō)，我們的緊挨個(gè)已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎

7, you should take the quantity into consideration 你必須考慮到數(shù)量

8，We may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格 9，I’d like to tell you what I think about that 我想告訴你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的收到來(lái)信：

I have just received your kind letter.I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及時(shí)回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久無(wú)音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意難過(guò)：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distress to learn from your letter of the illness of your father 談?wù)勯_(kāi)發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)還希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開(kāi)發(fā)信要先找到郵箱，至于找郵箱呢，我覺(jué)得至今用的比較順手的是各國(guó)郵箱的后綴(自己搜一下，太長(zhǎng)了不好發(fā)上來(lái))和一些好的黃頁(yè)，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷，用的比較多。比如我們的產(chǎn)品水井管在沙特等中東產(chǎn)石油的地方用的多，那么就那些國(guó)建的公共郵箱后綴，搜出來(lái)比較多。其實(shí)我覺(jué)得開(kāi)發(fā)信這個(gè)東西就像我們國(guó)內(nèi)做電話銷售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話，我想老外和我們應(yīng)該是一樣的心情。所以我覺(jué)得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開(kāi)發(fā)信息，而且還被人討厭，看都沒(méi)看就刪了。有的說(shuō)喜歡簡(jiǎn)短的開(kāi)發(fā)信，有的喜歡有點(diǎn)專業(yè)性的比較長(zhǎng)一點(diǎn)開(kāi)發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾

周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒(méi)什么新意。我開(kāi)發(fā)信的內(nèi)容很大眾化就不貼上來(lái)了。呵呵

還有一點(diǎn)是開(kāi)發(fā)信是主題，反正我不喜歡什么how are you, hi, my friend,什么的，就用產(chǎn)品名稱，或者用RE:貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過(guò)濾產(chǎn)品的）結(jié)果發(fā)過(guò)去一會(huì)就有人回復(fù)說(shuō)介紹一下詳細(xì)的catalog什么的。當(dāng)然可能是運(yùn)氣什么的 發(fā)開(kāi)發(fā)信需要堅(jiān)持，不要沒(méi)有效果就放棄后再抱怨怎么沒(méi)效果啊沒(méi)效果啊，因?yàn)殚_(kāi)發(fā)信本身的是一個(gè)概率問(wèn)題，成功率本身就比較低的。所以那句話叫什么來(lái)著廣撒網(wǎng)才能網(wǎng)大魚。前輩的話是有道理的。

What’s wrong withy you, you look depressed

Something went wrong.情況不秒?。ǔ隽藛?wèn)題/麻煩）。You are welcome, you deserve it.Not necessarily.不見(jiàn)得

I am embrassed to take so many gifts

Embrassed還可以指別人給你難堪而感到尷尬You scolded me in public, I am embrassed I don’t deserve this/I am flattered.我不敢當(dāng) As for a leave/ I ask to use a sick leave today

Let’s get down to business.It’s late, let’s get down to business時(shí)候不早了，讓我們談?wù)掳伞?/p>

1.無(wú)法提供客戶想要的產(chǎn)品時(shí)回復(fù)

Dear

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http://004km.cnF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，Re: SWC Sugar

Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，3.客戶向我們發(fā)出關(guān)于一個(gè)物品的訊盤后我們發(fā)的還盤

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely，4.對(duì)新客戶想和我們建立合作關(guān)系的還盤

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li

第五篇：外貿(mào)郵件回復(fù)

收到客戶詢盤時(shí)的回復(fù)：

Dear sir，We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material........The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company(ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

簽名

客戶詢盤模糊，向客戶詢問(wèn)規(guī)格

Dear sir，Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply, Thanks and regards

簽名

針對(duì)客戶的討價(jià)還價(jià)的回復(fù)

Dear sir，Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regards Angela

這個(gè)得針對(duì)情況，如果利潤(rùn)真的不太高，就這樣寫沒(méi)有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦

應(yīng)對(duì)客戶的遲遲不回復(fù)的郵件: Dear sir，Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面對(duì)客戶遲遲不回復(fù)

Dear sir，How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.ok?thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的Dear sir or madam，Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你在明天以前回復(fù)嗎

3、the price we give is almost reach our bottom line 我們所給的價(jià)錢已經(jīng)接近我們的底線了

4、the validity of the quotation is about the 10days 報(bào)價(jià)的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production.再說(shuō)，我們的價(jià)格已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎，2、you should take the quality into consideration 你必須考慮到質(zhì)量問(wèn)題

3、we may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格

4、i ’d like to tell you what i think about that 我想告訴你一些我的想法

5、but consider the quality ,our price is quite reasonable.但是考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的一些實(shí)用英語(yǔ)系列：

收到來(lái)信：

1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及時(shí)回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久無(wú)音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意難過(guò)：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distress to learn from your letter of the illness of your father

談?wù)勯_(kāi)發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開(kāi)發(fā)信要先找郵箱，至于找郵箱呢，我覺(jué)得至今用的比較順手的是用各國(guó)郵箱的后綴（自己搜一下，太長(zhǎng)了不好發(fā)上來(lái)）和一些好的黃頁(yè)，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷，用的比較多。比如我們的產(chǎn)品水井管在沙特 等中東產(chǎn)石油的地方用的多，那么就那些國(guó)家的公共郵箱后綴，搜出來(lái)比較多。

其實(shí)我覺(jué)得開(kāi)發(fā)信這個(gè)東西就像我們國(guó)內(nèi)做電話銷售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話，我想老外和我們應(yīng)該是一樣的心情。所以我覺(jué)得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開(kāi)發(fā)信，而且還被人討厭，看都沒(méi)看就刪了。有的說(shuō)喜歡簡(jiǎn)短的開(kāi)發(fā)信，有的喜歡有點(diǎn)專業(yè)性的比較長(zhǎng)一點(diǎn)的開(kāi)發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒(méi)什么新意。我開(kāi)發(fā)信的內(nèi)容很大眾化就不貼上來(lái)了。呵呵

還有一點(diǎn)是開(kāi)發(fā)信得主題，反正我不喜歡什么how are you，Hi，my friend，什么的，就用產(chǎn)品名稱，或者用RE：貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過(guò)濾產(chǎn)品的）結(jié)果發(fā)過(guò)去一會(huì)就有人回復(fù)說(shuō)介紹一下詳細(xì)catalog 什么的。當(dāng)然可能是運(yùn)氣什么的發(fā)開(kāi)發(fā)信需要堅(jiān)持，不要沒(méi)有效果就放棄然后再抱怨怎么沒(méi)效果啊沒(méi)效果啊，因?yàn)殚_(kāi)發(fā)信本身的是一個(gè)概率問(wèn)題，成功率本身就比較低的。所以那句話叫什么來(lái)著 廣撒網(wǎng)才能網(wǎng)大魚。前輩的話是有道理的。

有時(shí)間我整理一下自己的郵件或者用的好的黃頁(yè)再分享給大家，呵呵先寫到這吧，有時(shí)間再寫，不能一下午光更新，呵呵

spoken English）Ｓomething went wrong.情況不妙啊(出了問(wèn)題/麻煩).內(nèi)似的表達(dá)有:“There is something wrong with sth”.什么出了麻煩/有毛病等.例如:What ’s wrong with you, you look depressed--你看上去很消沉,發(fā)生什么事了

2)You are welcome,you deserve it.不客氣,應(yīng)該的!“deaerve”(v)-應(yīng)該得,值得.3)Not necessarily.不見(jiàn)得.這個(gè)短語(yǔ)在日常生活中用得較多.請(qǐng)牢牢記住,很實(shí)用的!

4)I am embarrassed to take so many gifts.拿這么多的禮物我真不好意思(意思是--你送我這么多禮物真不好意思.當(dāng)然“embarrassed”還可以指“別人給你難堪而感到尷尬的意思”.例如:You scolded me in public,I am embarrassed!---你在公共場(chǎng)合訓(xùn)我真讓我感到尷尬.5)I don’t deserve this/I am flattered.我不敢當(dāng)(意思是你太夸我了)“Flatter”(v)---吹捧,奉承,過(guò)分夸獎(jiǎng)等.6)The game came out even.比賽不分勝負(fù).“even”扯平的,互不相讓的“

7)Ask for a leave/I ask to use a sick leave today.請(qǐng)假/請(qǐng)病假

8)I told you(early).我不是早就告訴你了/我不是早說(shuō)了!

9)It ’s better than nothing.總比沒(méi)有好!這句非常實(shí)用,用來(lái)安慰別人是非常漂亮的句子!

10)Let’s get down to business.我們談?wù)掳?我們轉(zhuǎn)入正題吧!”It’s late,let’s get down to business".---時(shí)候不早了,讓我們談?wù)?/p>

Hi Lesley:

Hope you still remember me,i sent you quotation for aluminium sulphate on aluminium sulphate,well maybe you are very busy,and i understand.I review your websit edithsoaps.wozaonline.co.za/ very carefully, and have much interests to make a start for our cooperation,to provide the best special service and price.Could you give me some advice so that we can do better,The suitable samples can be sent to you for your reference.Looking forward to your prompt reply.Best Regards Yanhuizhang Shandong Sanfeng Group Co.,Ltd