第一篇：日本亞馬遜客服郵件回復(fù)

様

ご注文いただきありがとうございます。

誠に申し訳ございませんが、中國から出発しますので、ちょっと時(shí)間がかかります、もうちょっとお待ちいただけないでしょうか。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文をありがとうございます。

Amazonからの「キャンセルリクエスト」がまだ屆かないので、誠に申し訳ございませんが、お客様はまだ「キャンセルリクエスト」を申請(qǐng)されないでしょうか。

お手?jǐn)?shù)ですが、お客様の方もキャンセルをお願(yuàn)いいたします。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

かしこまりました、、Amazonからのキャンセルリクエストが屆いたすぐ、キャンセル致します、ご苦労様でした。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

誠に一方的勝手なお願(yuàn)いではございますが、実物の寫真を當(dāng)?shù)辘藪呉姢丹护皮猡いい扦筏绀Δ?、ご容認(rèn)くださいますようお願(yuàn)い申し上げます?

宜しくお願(yuàn)いいたします?

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、當(dāng)商品はお禮としてお客様に差し上げます。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

當(dāng)?shù)辘畏到鹗志Aきは完了いたしました、後はAmazonと銀行の処理をお待ちだけです。2-3日かかるかもしれません、もしまだ屆かない場合は、當(dāng)?shù)昊颏い螦mazonにもう一度う連絡(luò)ください。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。お客様に返金いたしてもよろしいでしょうか、そして當(dāng)商品が屆く場合、當(dāng)商品はお禮としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

折り返しのご返答をお待ちしております。

様

ご注文いただきありがとうございます。

お客様に価格をディスカウントいたします。三割引でいかがでしょうか。

285円を返金いたします、ご意見はいかがでしょうか。

折り返しのご返答をお待ちしております。

様 お世話になっております

ご容赦ありがとうございいます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

到著時(shí)間は6月5日までと存じます、當(dāng)商品は既に到著いたしました、もうちょっとお待ちいただけないでしょうか。もし予定時(shí)間外なら、返品は可能です。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

お客様にお詫びの気持ちいっぱいです

添付フ?イルをご覧下さい、５日11日は既に出発いたしましたが、恐らく中國稅関の所ちょっと時(shí)間がかかります、ご迷惑をおかけいたしました、誠に申し訳ございません。先程お客様に返金いたしました、誠に申し訳ございません。

誠に申し訳ございませんでした

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

中國から出発しますので、返品ならちょっと時(shí)間がかかります、返金の方をお?jiǎng)幛幛い郡筏蓼埂?42円を返金いたします よろしいでしょうか。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

先の話につきましては、誠に申し訳ございませんでした、お客様に全額で返金いたします、よろしいでしょうか。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

otnpmilk 様

ご注文いただきありがとうございます。

かしこまりました、今お客様に返金いたします、當(dāng)商品はお禮としてお客様に差し上げます。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。お客様に返金いたしてもよろしいでしょうか、今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

多田士朗 様

ご注文いただきありがとうございます。

前の話につきましては、誠に申し訳ございませんでした、お客様に1140円を返金いたします、よろしいでしょうか。當(dāng)商品はお禮としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

加藤 喬士 様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。先からお客様の事をずっと考えましたが、お客様にご満足できる答えが差し上げられないかもしれませんが、一つの提案がありました。もうちょっと３日ほどお待ちいただけないでしょうか。

3日後、もしまだ屆かないなら、お客様に返金いたしてもよろしいでしょうか、そして當(dāng)商品が屆く場合、當(dāng)商品はお禮としてお客様に差し上げます

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

かしこまりました、お手?jǐn)?shù)ですが、お客様の方もキャンセルをお願(yuàn)いいたします。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

はい、當(dāng)方にお任せします、ご苦労様でした。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

ご注文の商品はもうキャンセルいたしました。

今後、また機(jī)會(huì)がございましたら、何卒、よろしくお願(yuàn)い申し上げます。

様

まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、當(dāng)商品はお禮としてお客様に差し上げます。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。當(dāng)商品は既に出荷完了いたしましたが、予定時(shí)間外なので、お客様に返金いたしてもよろしいでしょうか、もし良ければ、返金リクエストをお願(yuàn)いいたします

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

お世話になっております

以下のネットリンクをご參考下さい。

http://www.amazon.co.jp/gp/help/customer/display.html/ref=footer_paymenthelp?ie=UTF8&nodeId=642946

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

先にお客様に返金いたしました、お荷物輸送中に想定外の狀況が発生した模様です。添付ファイルをご査収ください。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

「出荷すみ」だけど、本當(dāng)は出荷いたしませんのでご安心くだい、また、お客様の方で「キャンセルリクエスト」の申請(qǐng)もお願(yuàn)いいたします。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

様

ご注文いただきありがとうございます。

ご注文後すぐ発送いたしました。出荷データのディスプレーが遅いですが、Amazonの規(guī)定です。當(dāng)商品は既に出荷完了致しましたから、ご安心ください。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

返答。。。。。。。。。。。。。。。。。。。。。

ご迷惑をおかけいたしました、誠に申し訳ございません。

金型がちょっと変わったため、寫真と異なることになります。灣曲したのは恐らく郵送途中の不注意かもしれません。

よろしくご了承下さいますようお願(yuàn)い申し上げます。

はい、できるでけお客様のおしゃっるとおりに頑張ります

価格をディスカウント

ステータスが「出荷の準(zhǔn)備中」のままになっていて、こちらでは「キャンセルリクエスト」しかできません。そちらでキャンセル手続きをしてもらえますか？

第二篇：亞馬遜郵件回復(fù)-1

客戶訂購多種產(chǎn)品，賣家發(fā)郵件確認(rèn)產(chǎn)品訂單 Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap.Best Regards Seller’s name 譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！我們已經(jīng)收到您的訂單“XXXXXX”。我們會(huì)盡快跟進(jìn)您的訂單，現(xiàn)在我們先幫您確認(rèn)指南針的數(shù)量，您是否訂購10個(gè)指南針？ 如果沒什么問題，我們會(huì)盡快發(fā)貨?？蛻粢蛴嗁彽纳唐反笮〔缓线m導(dǎo)致退貨 Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best Regards Seller’s name 譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！很抱歉，因?yàn)檫@件泳衣不適合您，給您帶來不便。這件泳衣可以送給別人作為禮物嗎？或者我們這邊退部分貨款作為補(bǔ)償？

只是建議，如果您堅(jiān)持要退貨，我們會(huì)跟進(jìn)下一步。我們等待您的回信。賣家發(fā)錯(cuò)地址 Dear buyer，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best Regards Seller’s name 譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！我們犯了很大的失誤。很抱歉，不知您是否還需要這個(gè)產(chǎn)品。如果需要，我們會(huì)立刻重新發(fā)貨；如果不需要，我們會(huì)全額退款。我們等待您的回復(fù)，并希望獲得您的理解。賣家發(fā)貨到達(dá)時(shí)間 Dear buyer，Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best Regards Seller’s name 譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！一般情況下，7-12天內(nèi)您便會(huì)收到貨物。如有問題，請(qǐng)隨時(shí)聯(lián)系我們，我們會(huì)盡快將貨物送達(dá)。

賣家發(fā)貨后，要求客戶寫反饋 Dear buyer，Thank you very much for your order!We have shipped the goods and it will arrive at your side soon.Hope you likeit!And we are looking forward to your feedback.Have a nice day!Best Regards Seller’s name 譯文：親愛的顧客，非常感謝您的訂單！貨物已發(fā)出，您將會(huì)很快收到。希望您會(huì)喜歡！我們期待您的反饋！祝您今天愉快！亞馬遜漏發(fā)貨沒有發(fā)貨缺點(diǎn)擊發(fā)貨后客人需要運(yùn)單的郵件模板 Dear — Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards 亞馬遜的商品被跟賣，發(fā)警告信的郵件模板。Hello, We have noticed that you are not authorized to sell this card knife and you have listed this particular item(ASIN:B00GICPZT0)which is sold exclusively by the brand authorized sellers.Please refer to our attachment.Please send the confirmation to us after you remove the product as issued from your listing.If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon selling privileges.Please handle and reply us as soon as possible, otherwise we will complaints and amazon.客戶詢問貨物的tracking number或者有沒有發(fā)貨，給客戶的回信郵件模板 Dear Customer, Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed.Usually, we are able to ship orders the next day.Weekend orders are shipped on the following Monday.Please allow 3-9 business days after shipment for delivery.You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated.If you have any other questions or concerns, feel free to contact us.Best regards 買家以不想要為由要求退貨，賣家接受退款請(qǐng)求，給買家回信的郵件模板 Dear —

Thank you for contacting us regarding your inquiry.Your return request has been approved.You will be receiving a return shipping label and RMA instructions via Amazon.Please be advised that the return shipping cost is the responsibility of the buyer.The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us,(seller’s name).We are a seller by the name of(seller’s name)on Amazon and we will only accept returns of our merchandise.If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards 買家已經(jīng)下單，貨已經(jīng)發(fā)出去了，但在網(wǎng)上沒有查到物流信息，買家發(fā)郵件來查詢這件貨的情況，回復(fù)買家的郵件模板。Dear customer, Sorry for disturbing you, we tracked your shipping.The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards 買家沒有收到貨，發(fā)郵件詢問情況，回復(fù)郵件的模板。Dear customer, Sorry for disturbing you, we tracked your shipping.The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping.Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards

第三篇：Ebay郵件回復(fù)范本范文

郵件回復(fù)范本

一、未收到貨

1．美國國內(nèi)定單有出貨單號(hào)，（3-5天）

the usps only provide a delivery confirmation number instead of tracking number.therefore, the pakcage may not get updating even it is already on the ways, please wait 3 days more, if you do not receive it in 3 days, please email me back

2．美國國內(nèi)定單有出貨單號(hào)，（5-7天）

this order is shipped out right after you paid.however, the usps do not provide a tracking number instead of the delivery confirmation number.if you don't receive the item in 10 days since you paid.we will believe the item is lost in transporation.and we will give u refund or resend another one to as you like.3．美國國內(nèi)定單有出貨單號(hào)，（7-10天）

i understand it has been a while since you placed the orders from us, we have no idea just like u why the usps tracking info does not updated it at all.we will assume your package is lost, do you want to us either refund you or resend another one to u.4．因缺貨而延遲發(fā)貨的定單（10天以上）

we contacted with the usps immediately after you told us the shipping updatus has not been updating.i was told that the package is mishand in their warehouse.after we filed up a claim, it is on the right track now.sorry again

5．低價(jià)值無跟單號(hào)產(chǎn)品，客戶未收到貨

because this item under $5, it shipped with out delivery confirmation number.it is hard for us to deal with this transaction since it is under 5 dollar and the cost by usps first class mail is cost more than 2 dollar.so we have no choice to ship it out by usps first class letter.we have no reason to cheat on 3 dollar.we definitly shipped it out but we can not track on it.6．顯示已送到，實(shí)際未收到

I see that the tracking information says the shipment has been delivered.but it looks like it was miss delivered.that is not our fault.Some of our customer got the same trouble and they can find the package by contact the local post office or their neighbour

7．國際包裹

No tracking info for first class or priority mail.A customs declaration number LNXXXXUS will be displayed in your order.it usually take 14-21 business day to Canada, and EU countries, and 21-30 business day to other countries.please contact us when you do not receive your item within this range only.otherwise, we will ask you to keep waiting.it is international shipping, so the package may be stuck in the customs, please wait a few more days.thank u

二、收到貨與描述不符

1． 數(shù)量不對(duì)，漏發(fā)工具等。重新安排發(fā)貨

I am sorry for this issue, we are going to resend the missing items to u.the tracking# is xxxxxxxxx

2． 發(fā)錯(cuò)貨，請(qǐng)客戶退回。重新安排發(fā)貨

i am apologize for this issue.please return the item back to us by following instruction at http://return.phiconnect.com/id/techtreasure, and write ra# on the box.please use first class mail, and add tracking number on it.the item must be returned in good package.we will resend a new one to u as soon as we receive the delivery confirmation number from u.please also show me a picture of the item you received to help us to identify the problem.thanks

3． 產(chǎn)品有缺陷，可以使用。與客戶商量部分退款

4． 產(chǎn)品有缺陷，影響使用。退回重新安排發(fā)貨或退款

5． 產(chǎn)品不工作。退回重新安排發(fā)貨或退款

6． 可能是欺詐的客戶。退回重新安排發(fā)貨或退款

all the items have our own marks, and they are been double checked to ship.i would like to get this item back to identify the problem.if we have shipped the wrong item, I will issue full refund to you.7．可能在安裝中損壞的產(chǎn)品。退回重新安排發(fā)貨或退款

All of our items are fully tested.However, we recommend our customer check the qaulity and tested funcationality of the parts in the motherboard first instead of installing it.because warrenty will be expired if the item is returned at broken or installed condition.We offer exchange or refund to all of items come as broken, factory defective, or different with the item description.the customer must return the item back to us first in order to receive the exchange or refund.no exception！we will physically inspect this defective parts.if there is no any man-made damage such as broken ribbon which is caused in installing.we will issue full refund to you if this parts is damage by installing, we will take a few picture to you, so you can file a claim with repair center.if you think this is fair, please go ahead to return it back to us.thank u

8．退貨扣運(yùn)費(fèi)，客戶有意見

sent the exactly item what you order from us, if you do not want to keep it.it is fine to us to accept your return.however, we only charge you $2.5 to cover our shipping cost since we have no fault in this transaction compared to other seller charge percent of restock fees.if you think this is not fair, please email us back

9．不肯退貨的客戶

the manufacture offer warranty to this parts.if you return the item back to us, we will get full refund from the manufacture, so we prefer you return this item back to us, and we will issue full refund to you

第四篇：外貿(mào)郵件回復(fù)

外貿(mào)郵件回復(fù)范文：

收到客戶詢盤時(shí)的回復(fù)： Dear Sir，We hereby acknowledge receipt your inquiry of XX,(products)and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB(Tian Jin)

I hope this is the one in your favor, as an experienced company(ISO9001:2000)in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客戶詢盤模糊，像客戶詢問規(guī)格 Dear Sir，Thanks for your inquiry of our XX(products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing(CAD)is ok.After we confirmed, we are happy to provide you with our good quality and competitive price.Looking forward your soonest reply, Thanks and regards Singature

針對(duì)客人的討價(jià)還價(jià)的回復(fù) Dear Sir，Sorry for my late reply, I discuss with our boss for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.If you any comments, pls let me know.Thanks and regards, Angela

這個(gè)得針對(duì)情況，如果利潤真的不太高，就這樣寫么有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦。

應(yīng)對(duì)客戶的遲遲不回復(fù)的郵件： Dear Sir，Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面對(duì)客戶遲遲不回復(fù) Dear Sir，How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them, if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.Ok? Thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的 Dear Sir or Madam，Hope you still remember me, I sent you quotation for XX(products)on XX(date), well maybe you are very busy, and I understand.I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你明天以前回復(fù)嗎？

3，the price we give is almost reach our bottom line 我們所給的價(jià)錢已經(jīng)接近我們的底線了

4，The validity of the quotation is about the 10 days 報(bào)價(jià)的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再說，我們的緊挨個(gè)已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎

7, you should take the quantity into consideration 你必須考慮到數(shù)量

8，We may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格 9，I’d like to tell you what I think about that 我想告訴你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的收到來信：

I have just received your kind letter.I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及時(shí)回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久無音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意難過：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distress to learn from your letter of the illness of your father 談?wù)勯_發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)還希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開發(fā)信要先找到郵箱，至于找郵箱呢，我覺得至今用的比較順手的是各國郵箱的后綴(自己搜一下，太長了不好發(fā)上來)和一些好的黃頁，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷，用的比較多。比如我們的產(chǎn)品水井管在沙特等中東產(chǎn)石油的地方用的多，那么就那些國建的公共郵箱后綴，搜出來比較多。其實(shí)我覺得開發(fā)信這個(gè)東西就像我們國內(nèi)做電話銷售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話，我想老外和我們應(yīng)該是一樣的心情。所以我覺得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開發(fā)信息，而且還被人討厭，看都沒看就刪了。有的說喜歡簡短的開發(fā)信，有的喜歡有點(diǎn)專業(yè)性的比較長一點(diǎn)開發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾

周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒什么新意。我開發(fā)信的內(nèi)容很大眾化就不貼上來了。呵呵

還有一點(diǎn)是開發(fā)信是主題，反正我不喜歡什么how are you, hi, my friend,什么的，就用產(chǎn)品名稱，或者用RE:貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過濾產(chǎn)品的）結(jié)果發(fā)過去一會(huì)就有人回復(fù)說介紹一下詳細(xì)的catalog什么的。當(dāng)然可能是運(yùn)氣什么的 發(fā)開發(fā)信需要堅(jiān)持，不要沒有效果就放棄后再抱怨怎么沒效果啊沒效果啊，因?yàn)殚_發(fā)信本身的是一個(gè)概率問題，成功率本身就比較低的。所以那句話叫什么來著廣撒網(wǎng)才能網(wǎng)大魚。前輩的話是有道理的。

What’s wrong withy you, you look depressed

Something went wrong.情況不秒?。ǔ隽藛栴}/麻煩）。You are welcome, you deserve it.Not necessarily.不見得

I am embrassed to take so many gifts

Embrassed還可以指別人給你難堪而感到尷尬You scolded me in public, I am embrassed I don’t deserve this/I am flattered.我不敢當(dāng) As for a leave/ I ask to use a sick leave today

Let’s get down to business.It’s late, let’s get down to business時(shí)候不早了，讓我們談?wù)掳伞?/p>

1.無法提供客戶想要的產(chǎn)品時(shí)回復(fù)

Dear

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http://004km.cnF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，Re: SWC Sugar

Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，3.客戶向我們發(fā)出關(guān)于一個(gè)物品的訊盤后我們發(fā)的還盤

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely，4.對(duì)新客戶想和我們建立合作關(guān)系的還盤

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li

第五篇：外貿(mào)郵件回復(fù)

收到客戶詢盤時(shí)的回復(fù)：

Dear sir，We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material........The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company(ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

簽名

客戶詢盤模糊，向客戶詢問規(guī)格

Dear sir，Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply, Thanks and regards

簽名

針對(duì)客戶的討價(jià)還價(jià)的回復(fù)

Dear sir，Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regards Angela

這個(gè)得針對(duì)情況，如果利潤真的不太高，就這樣寫沒有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦

應(yīng)對(duì)客戶的遲遲不回復(fù)的郵件: Dear sir，Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面對(duì)客戶遲遲不回復(fù)

Dear sir，How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.ok?thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的Dear sir or madam，Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你在明天以前回復(fù)嗎

3、the price we give is almost reach our bottom line 我們所給的價(jià)錢已經(jīng)接近我們的底線了

4、the validity of the quotation is about the 10days 報(bào)價(jià)的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production.再說，我們的價(jià)格已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎，2、you should take the quality into consideration 你必須考慮到質(zhì)量問題

3、we may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格

4、i ’d like to tell you what i think about that 我想告訴你一些我的想法

5、but consider the quality ,our price is quite reasonable.但是考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的一些實(shí)用英語系列：

收到來信：

1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及時(shí)回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久無音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意難過：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distress to learn from your letter of the illness of your father

談?wù)勯_發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開發(fā)信要先找郵箱，至于找郵箱呢，我覺得至今用的比較順手的是用各國郵箱的后綴（自己搜一下，太長了不好發(fā)上來）和一些好的黃頁，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷，用的比較多。比如我們的產(chǎn)品水井管在沙特 等中東產(chǎn)石油的地方用的多，那么就那些國家的公共郵箱后綴，搜出來比較多。

其實(shí)我覺得開發(fā)信這個(gè)東西就像我們國內(nèi)做電話銷售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話，我想老外和我們應(yīng)該是一樣的心情。所以我覺得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開發(fā)信，而且還被人討厭，看都沒看就刪了。有的說喜歡簡短的開發(fā)信，有的喜歡有點(diǎn)專業(yè)性的比較長一點(diǎn)的開發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒什么新意。我開發(fā)信的內(nèi)容很大眾化就不貼上來了。呵呵

還有一點(diǎn)是開發(fā)信得主題，反正我不喜歡什么how are you，Hi，my friend，什么的，就用產(chǎn)品名稱，或者用RE：貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過濾產(chǎn)品的）結(jié)果發(fā)過去一會(huì)就有人回復(fù)說介紹一下詳細(xì)catalog 什么的。當(dāng)然可能是運(yùn)氣什么的發(fā)開發(fā)信需要堅(jiān)持，不要沒有效果就放棄然后再抱怨怎么沒效果啊沒效果啊，因?yàn)殚_發(fā)信本身的是一個(gè)概率問題，成功率本身就比較低的。所以那句話叫什么來著 廣撒網(wǎng)才能網(wǎng)大魚。前輩的話是有道理的。

有時(shí)間我整理一下自己的郵件或者用的好的黃頁再分享給大家，呵呵先寫到這吧，有時(shí)間再寫，不能一下午光更新，呵呵

spoken English）Ｓomething went wrong.情況不妙啊(出了問題/麻煩).內(nèi)似的表達(dá)有:“There is something wrong with sth”.什么出了麻煩/有毛病等.例如:What ’s wrong with you, you look depressed--你看上去很消沉,發(fā)生什么事了

2)You are welcome,you deserve it.不客氣,應(yīng)該的!“deaerve”(v)-應(yīng)該得,值得.3)Not necessarily.不見得.這個(gè)短語在日常生活中用得較多.請(qǐng)牢牢記住,很實(shí)用的!

4)I am embarrassed to take so many gifts.拿這么多的禮物我真不好意思(意思是--你送我這么多禮物真不好意思.當(dāng)然“embarrassed”還可以指“別人給你難堪而感到尷尬的意思”.例如:You scolded me in public,I am embarrassed!---你在公共場合訓(xùn)我真讓我感到尷尬.5)I don’t deserve this/I am flattered.我不敢當(dāng)(意思是你太夸我了)“Flatter”(v)---吹捧,奉承,過分夸獎(jiǎng)等.6)The game came out even.比賽不分勝負(fù).“even”扯平的,互不相讓的“

7)Ask for a leave/I ask to use a sick leave today.請(qǐng)假/請(qǐng)病假

8)I told you(early).我不是早就告訴你了/我不是早說了!

9)It ’s better than nothing.總比沒有好!這句非常實(shí)用,用來安慰別人是非常漂亮的句子!

10)Let’s get down to business.我們談?wù)掳?我們轉(zhuǎn)入正題吧!”It’s late,let’s get down to business".---時(shí)候不早了,讓我們談?wù)?/p>

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