第一篇：英文假期郵件自動(dòng)回復(fù)

Dear Sir/Madam，I will be out of office for Chinese new year holiday during Feb.16th – Feb.26th 2015.With very limited access to email, I cannot check or reply your email in time.If you have urgent matter to discuss with me, please call me at +86-13*******

Thank you and have a nice day!

第二篇：Ebay郵件回復(fù)范本范文

郵件回復(fù)范本

一、未收到貨

1．美國(guó)國(guó)內(nèi)定單有出貨單號(hào)，（3-5天）

the usps only provide a delivery confirmation number instead of tracking number.therefore, the pakcage may not get updating even it is already on the ways, please wait 3 days more, if you do not receive it in 3 days, please email me back

2．美國(guó)國(guó)內(nèi)定單有出貨單號(hào)，（5-7天）

this order is shipped out right after you paid.however, the usps do not provide a tracking number instead of the delivery confirmation number.if you don't receive the item in 10 days since you paid.we will believe the item is lost in transporation.and we will give u refund or resend another one to as you like.3．美國(guó)國(guó)內(nèi)定單有出貨單號(hào)，（7-10天）

i understand it has been a while since you placed the orders from us, we have no idea just like u why the usps tracking info does not updated it at all.we will assume your package is lost, do you want to us either refund you or resend another one to u.4．因缺貨而延遲發(fā)貨的定單（10天以上）

we contacted with the usps immediately after you told us the shipping updatus has not been updating.i was told that the package is mishand in their warehouse.after we filed up a claim, it is on the right track now.sorry again

5．低價(jià)值無(wú)跟單號(hào)產(chǎn)品，客戶(hù)未收到貨

because this item under $5, it shipped with out delivery confirmation number.it is hard for us to deal with this transaction since it is under 5 dollar and the cost by usps first class mail is cost more than 2 dollar.so we have no choice to ship it out by usps first class letter.we have no reason to cheat on 3 dollar.we definitly shipped it out but we can not track on it.6．顯示已送到，實(shí)際未收到

I see that the tracking information says the shipment has been delivered.but it looks like it was miss delivered.that is not our fault.Some of our customer got the same trouble and they can find the package by contact the local post office or their neighbour

7．國(guó)際包裹

No tracking info for first class or priority mail.A customs declaration number LNXXXXUS will be displayed in your order.it usually take 14-21 business day to Canada, and EU countries, and 21-30 business day to other countries.please contact us when you do not receive your item within this range only.otherwise, we will ask you to keep waiting.it is international shipping, so the package may be stuck in the customs, please wait a few more days.thank u

二、收到貨與描述不符

1． 數(shù)量不對(duì)，漏發(fā)工具等。重新安排發(fā)貨

I am sorry for this issue, we are going to resend the missing items to u.the tracking# is xxxxxxxxx

2． 發(fā)錯(cuò)貨，請(qǐng)客戶(hù)退回。重新安排發(fā)貨

i am apologize for this issue.please return the item back to us by following instruction at http://return.phiconnect.com/id/techtreasure, and write ra# on the box.please use first class mail, and add tracking number on it.the item must be returned in good package.we will resend a new one to u as soon as we receive the delivery confirmation number from u.please also show me a picture of the item you received to help us to identify the problem.thanks

3． 產(chǎn)品有缺陷，可以使用。與客戶(hù)商量部分退款

4． 產(chǎn)品有缺陷，影響使用。退回重新安排發(fā)貨或退款

5． 產(chǎn)品不工作。退回重新安排發(fā)貨或退款

6． 可能是欺詐的客戶(hù)。退回重新安排發(fā)貨或退款

all the items have our own marks, and they are been double checked to ship.i would like to get this item back to identify the problem.if we have shipped the wrong item, I will issue full refund to you.7．可能在安裝中損壞的產(chǎn)品。退回重新安排發(fā)貨或退款

All of our items are fully tested.However, we recommend our customer check the qaulity and tested funcationality of the parts in the motherboard first instead of installing it.because warrenty will be expired if the item is returned at broken or installed condition.We offer exchange or refund to all of items come as broken, factory defective, or different with the item description.the customer must return the item back to us first in order to receive the exchange or refund.no exception！we will physically inspect this defective parts.if there is no any man-made damage such as broken ribbon which is caused in installing.we will issue full refund to you if this parts is damage by installing, we will take a few picture to you, so you can file a claim with repair center.if you think this is fair, please go ahead to return it back to us.thank u

8．退貨扣運(yùn)費(fèi)，客戶(hù)有意見(jiàn)

sent the exactly item what you order from us, if you do not want to keep it.it is fine to us to accept your return.however, we only charge you $2.5 to cover our shipping cost since we have no fault in this transaction compared to other seller charge percent of restock fees.if you think this is not fair, please email us back

9．不肯退貨的客戶(hù)

the manufacture offer warranty to this parts.if you return the item back to us, we will get full refund from the manufacture, so we prefer you return this item back to us, and we will issue full refund to you

第三篇：外貿(mào)郵件回復(fù)

外貿(mào)郵件回復(fù)范文：

收到客戶(hù)詢(xún)盤(pán)時(shí)的回復(fù)： Dear Sir，We hereby acknowledge receipt your inquiry of XX,(products)and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB(Tian Jin)

I hope this is the one in your favor, as an experienced company(ISO9001:2000)in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客戶(hù)詢(xún)盤(pán)模糊，像客戶(hù)詢(xún)問(wèn)規(guī)格 Dear Sir，Thanks for your inquiry of our XX(products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing(CAD)is ok.After we confirmed, we are happy to provide you with our good quality and competitive price.Looking forward your soonest reply, Thanks and regards Singature

針對(duì)客人的討價(jià)還價(jià)的回復(fù) Dear Sir，Sorry for my late reply, I discuss with our boss for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.If you any comments, pls let me know.Thanks and regards, Angela

這個(gè)得針對(duì)情況，如果利潤(rùn)真的不太高，就這樣寫(xiě)么有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦。

應(yīng)對(duì)客戶(hù)的遲遲不回復(fù)的郵件： Dear Sir，Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面對(duì)客戶(hù)遲遲不回復(fù) Dear Sir，How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them, if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.Ok? Thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的 Dear Sir or Madam，Hope you still remember me, I sent you quotation for XX(products)on XX(date), well maybe you are very busy, and I understand.I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你明天以前回復(fù)嗎？

3，the price we give is almost reach our bottom line 我們所給的價(jià)錢(qián)已經(jīng)接近我們的底線(xiàn)了

4，The validity of the quotation is about the 10 days 報(bào)價(jià)的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再說(shuō)，我們的緊挨個(gè)已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎

7, you should take the quantity into consideration 你必須考慮到數(shù)量

8，We may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話(huà)，我們可以重新考慮價(jià)格 9，I’d like to tell you what I think about that 我想告訴你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的收到來(lái)信：

I have just received your kind letter.I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及時(shí)回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久無(wú)音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意難過(guò)：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distress to learn from your letter of the illness of your father 談?wù)勯_(kāi)發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)還希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開(kāi)發(fā)信要先找到郵箱，至于找郵箱呢，我覺(jué)得至今用的比較順手的是各國(guó)郵箱的后綴(自己搜一下，太長(zhǎng)了不好發(fā)上來(lái))和一些好的黃頁(yè)，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷(xiāo)，用的比較多。比如我們的產(chǎn)品水井管在沙特等中東產(chǎn)石油的地方用的多，那么就那些國(guó)建的公共郵箱后綴，搜出來(lái)比較多。其實(shí)我覺(jué)得開(kāi)發(fā)信這個(gè)東西就像我們國(guó)內(nèi)做電話(huà)銷(xiāo)售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話(huà)，我想老外和我們應(yīng)該是一樣的心情。所以我覺(jué)得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開(kāi)發(fā)信息，而且還被人討厭，看都沒(méi)看就刪了。有的說(shuō)喜歡簡(jiǎn)短的開(kāi)發(fā)信，有的喜歡有點(diǎn)專(zhuān)業(yè)性的比較長(zhǎng)一點(diǎn)開(kāi)發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾

周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒(méi)什么新意。我開(kāi)發(fā)信的內(nèi)容很大眾化就不貼上來(lái)了。呵呵

還有一點(diǎn)是開(kāi)發(fā)信是主題，反正我不喜歡什么how are you, hi, my friend,什么的，就用產(chǎn)品名稱(chēng)，或者用RE:貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過(guò)濾產(chǎn)品的）結(jié)果發(fā)過(guò)去一會(huì)就有人回復(fù)說(shuō)介紹一下詳細(xì)的catalog什么的。當(dāng)然可能是運(yùn)氣什么的 發(fā)開(kāi)發(fā)信需要堅(jiān)持，不要沒(méi)有效果就放棄后再抱怨怎么沒(méi)效果啊沒(méi)效果啊，因?yàn)殚_(kāi)發(fā)信本身的是一個(gè)概率問(wèn)題，成功率本身就比較低的。所以那句話(huà)叫什么來(lái)著廣撒網(wǎng)才能網(wǎng)大魚(yú)。前輩的話(huà)是有道理的。

What’s wrong withy you, you look depressed

Something went wrong.情況不秒?。ǔ隽藛?wèn)題/麻煩）。You are welcome, you deserve it.Not necessarily.不見(jiàn)得

I am embrassed to take so many gifts

Embrassed還可以指別人給你難堪而感到尷尬You scolded me in public, I am embrassed I don’t deserve this/I am flattered.我不敢當(dāng) As for a leave/ I ask to use a sick leave today

Let’s get down to business.It’s late, let’s get down to business時(shí)候不早了，讓我們談?wù)掳伞?/p>

1.無(wú)法提供客戶(hù)想要的產(chǎn)品時(shí)回復(fù)

Dear

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http://004km.cnF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，Re: SWC Sugar

Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，3.客戶(hù)向我們發(fā)出關(guān)于一個(gè)物品的訊盤(pán)后我們發(fā)的還盤(pán)

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely，4.對(duì)新客戶(hù)想和我們建立合作關(guān)系的還盤(pán)

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li

第四篇：外貿(mào)郵件回復(fù)

收到客戶(hù)詢(xún)盤(pán)時(shí)的回復(fù)：

Dear sir，We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material........The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company(ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

簽名

客戶(hù)詢(xún)盤(pán)模糊，向客戶(hù)詢(xún)問(wèn)規(guī)格

Dear sir，Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply, Thanks and regards

簽名

針對(duì)客戶(hù)的討價(jià)還價(jià)的回復(fù)

Dear sir，Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regards Angela

這個(gè)得針對(duì)情況，如果利潤(rùn)真的不太高，就這樣寫(xiě)沒(méi)有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦

應(yīng)對(duì)客戶(hù)的遲遲不回復(fù)的郵件: Dear sir，Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面對(duì)客戶(hù)遲遲不回復(fù)

Dear sir，How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.ok?thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的Dear sir or madam，Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你在明天以前回復(fù)嗎

3、the price we give is almost reach our bottom line 我們所給的價(jià)錢(qián)已經(jīng)接近我們的底線(xiàn)了

4、the validity of the quotation is about the 10days 報(bào)價(jià)的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production.再說(shuō)，我們的價(jià)格已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎，2、you should take the quality into consideration 你必須考慮到質(zhì)量問(wèn)題

3、we may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話(huà)，我們可以重新考慮價(jià)格

4、i ’d like to tell you what i think about that 我想告訴你一些我的想法

5、but consider the quality ,our price is quite reasonable.但是考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的一些實(shí)用英語(yǔ)系列：

收到來(lái)信：

1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及時(shí)回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久無(wú)音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意難過(guò)：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distress to learn from your letter of the illness of your father

談?wù)勯_(kāi)發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開(kāi)發(fā)信要先找郵箱，至于找郵箱呢，我覺(jué)得至今用的比較順手的是用各國(guó)郵箱的后綴（自己搜一下，太長(zhǎng)了不好發(fā)上來(lái)）和一些好的黃頁(yè)，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷(xiāo)，用的比較多。比如我們的產(chǎn)品水井管在沙特 等中東產(chǎn)石油的地方用的多，那么就那些國(guó)家的公共郵箱后綴，搜出來(lái)比較多。

其實(shí)我覺(jué)得開(kāi)發(fā)信這個(gè)東西就像我們國(guó)內(nèi)做電話(huà)銷(xiāo)售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話(huà)，我想老外和我們應(yīng)該是一樣的心情。所以我覺(jué)得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開(kāi)發(fā)信，而且還被人討厭，看都沒(méi)看就刪了。有的說(shuō)喜歡簡(jiǎn)短的開(kāi)發(fā)信，有的喜歡有點(diǎn)專(zhuān)業(yè)性的比較長(zhǎng)一點(diǎn)的開(kāi)發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒(méi)什么新意。我開(kāi)發(fā)信的內(nèi)容很大眾化就不貼上來(lái)了。呵呵

還有一點(diǎn)是開(kāi)發(fā)信得主題，反正我不喜歡什么how are you，Hi，my friend，什么的，就用產(chǎn)品名稱(chēng)，或者用RE：貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過(guò)濾產(chǎn)品的）結(jié)果發(fā)過(guò)去一會(huì)就有人回復(fù)說(shuō)介紹一下詳細(xì)catalog 什么的。當(dāng)然可能是運(yùn)氣什么的發(fā)開(kāi)發(fā)信需要堅(jiān)持，不要沒(méi)有效果就放棄然后再抱怨怎么沒(méi)效果啊沒(méi)效果啊，因?yàn)殚_(kāi)發(fā)信本身的是一個(gè)概率問(wèn)題，成功率本身就比較低的。所以那句話(huà)叫什么來(lái)著 廣撒網(wǎng)才能網(wǎng)大魚(yú)。前輩的話(huà)是有道理的。

有時(shí)間我整理一下自己的郵件或者用的好的黃頁(yè)再分享給大家，呵呵先寫(xiě)到這吧，有時(shí)間再寫(xiě)，不能一下午光更新，呵呵

spoken English）Ｓomething went wrong.情況不妙啊(出了問(wèn)題/麻煩).內(nèi)似的表達(dá)有:“There is something wrong with sth”.什么出了麻煩/有毛病等.例如:What ’s wrong with you, you look depressed--你看上去很消沉,發(fā)生什么事了

2)You are welcome,you deserve it.不客氣,應(yīng)該的!“deaerve”(v)-應(yīng)該得,值得.3)Not necessarily.不見(jiàn)得.這個(gè)短語(yǔ)在日常生活中用得較多.請(qǐng)牢牢記住,很實(shí)用的!

4)I am embarrassed to take so many gifts.拿這么多的禮物我真不好意思(意思是--你送我這么多禮物真不好意思.當(dāng)然“embarrassed”還可以指“別人給你難堪而感到尷尬的意思”.例如:You scolded me in public,I am embarrassed!---你在公共場(chǎng)合訓(xùn)我真讓我感到尷尬.5)I don’t deserve this/I am flattered.我不敢當(dāng)(意思是你太夸我了)“Flatter”(v)---吹捧,奉承,過(guò)分夸獎(jiǎng)等.6)The game came out even.比賽不分勝負(fù).“even”扯平的,互不相讓的“

7)Ask for a leave/I ask to use a sick leave today.請(qǐng)假/請(qǐng)病假

8)I told you(early).我不是早就告訴你了/我不是早說(shuō)了!

9)It ’s better than nothing.總比沒(méi)有好!這句非常實(shí)用,用來(lái)安慰別人是非常漂亮的句子!

10)Let’s get down to business.我們談?wù)掳?我們轉(zhuǎn)入正題吧!”It’s late,let’s get down to business".---時(shí)候不早了,讓我們談?wù)?/p>

Hi Lesley:

Hope you still remember me,i sent you quotation for aluminium sulphate on aluminium sulphate,well maybe you are very busy,and i understand.I review your websit edithsoaps.wozaonline.co.za/ very carefully, and have much interests to make a start for our cooperation,to provide the best special service and price.Could you give me some advice so that we can do better,The suitable samples can be sent to you for your reference.Looking forward to your prompt reply.Best Regards Yanhuizhang Shandong Sanfeng Group Co.,Ltd

第五篇：如何回復(fù)工作郵件

“在商務(wù)交往中要尊重一個(gè)人，首先就要懂得替他節(jié)省時(shí)間”，電子郵件禮儀的一個(gè)重要方面就是節(jié)省他人時(shí)間，只把有價(jià)值的信息提供給需要的人。

要區(qū)分To和CC還有BCC（區(qū)分收件人、抄送人、秘送人）

1.To的人是要受理這封郵件所涉及的主要問(wèn)題的，理應(yīng)對(duì)郵件予以回復(fù)響應(yīng)。（收件者：就具體某項(xiàng)工作而已，一般指直接處理者、需要跟進(jìn)者、需要回復(fù)者）

2.而CC的人則只是需要知道這回事，CC的人沒(méi)有義務(wù)對(duì)郵件予以響應(yīng)，當(dāng)然如果CC的人有建議，當(dāng)然可以回Email.（抄送：指只需要知道，例如：上級(jí)、其他相關(guān)需知道的部門(mén)的同事）

3.而B(niǎo)CC是秘送，即收信人是不知道你發(fā)給了BCC的人了的。這個(gè)可能用在非常規(guī)場(chǎng)合。

4.TO，CC中的各收件人的排列應(yīng)遵循一定的規(guī)則。比如按部門(mén)排列；按職位等級(jí)從高到低或從低到高都可以。適當(dāng)?shù)囊?guī)則有助于提升你的形象！

5.只給需要信息的人發(fā)送郵件，不要占用他人的資源

6、轉(zhuǎn)發(fā)郵件要突出信息

在你轉(zhuǎn)發(fā)消息之前，首先確保所有收件人需要此消息。除此之外，轉(zhuǎn)發(fā)敏感或者機(jī)密信息要小心謹(jǐn)慎，不要把內(nèi)部消息轉(zhuǎn)發(fā)給外部人員或者未經(jīng)授權(quán)的接收人。

如果有需要還應(yīng)對(duì)轉(zhuǎn)發(fā)郵件的內(nèi)容進(jìn)行修改和整理，以突出信息。不要將RE了幾十層的郵件發(fā)給他人，讓人摸不著頭腦。關(guān)于主題

主題是接收者了解郵件的第一信息，因此要提綱挈領(lǐng)，使用有意義的主題行，這樣可以讓收件人迅速了解郵件內(nèi)容并判斷其重要性。

1.一定不要空白標(biāo)題，這是最失禮的

2.標(biāo)題要簡(jiǎn)短，不宜冗長(zhǎng)，不要讓Outlook用?才能顯示完你的標(biāo)題

3.標(biāo)題要能真反映文章的內(nèi)容和重要性，切忌使用含義不清的標(biāo)題，如“王先生收”

4.一封信盡可能只針對(duì)一個(gè)主題，不在一封信內(nèi)談及多件事情，以便于日后整理

5.可適當(dāng)用使用大寫(xiě)字母或特殊字符（如“*！”等）來(lái)突出標(biāo)題，引起收件人注意，但應(yīng)適度，特別是不要隨便就用“緊急”之類(lèi)的字眼。

6.回復(fù)對(duì)方郵件時(shí)，可以根據(jù)回復(fù)內(nèi)容需要更改標(biāo)題，不要RERE一大串。關(guān)于稱(chēng)呼與問(wèn)候

1.恰當(dāng)?shù)胤Q(chēng)呼收件者，拿捏尺度

郵件的開(kāi)頭要稱(chēng)呼收件人。這既顯得禮貌，也明確提醒某收件人，此郵件是面向他的，要求其給出必要的回應(yīng)；在多個(gè)收件人的情況下可以稱(chēng)呼大家、ALL.如果對(duì)方有職務(wù)，應(yīng)按職務(wù)尊稱(chēng)對(duì)方，如“x經(jīng)理”；如果不清楚職務(wù)，則應(yīng)按通常的“x先生”、“x小姐”稱(chēng)呼，但要把性別先搞清楚。

不熟悉的人不宜直接稱(chēng)呼英文名，對(duì)級(jí)別高于自己的人也不宜稱(chēng)呼英文名。稱(chēng)呼全名也是不禮貌的，不要逮誰(shuí)都用個(gè)“Dearxxx”，顯得很熟絡(luò)。

2.Email開(kāi)頭結(jié)尾最好要有問(wèn)候語(yǔ)

最簡(jiǎn)單的開(kāi)頭寫(xiě)一個(gè)“HI”，中文的寫(xiě)個(gè)“你好”；結(jié)尾常見(jiàn)的寫(xiě)個(gè)BestRegards，中文的寫(xiě)個(gè)“祝您順利”之類(lèi)的也就可以了。

俗話(huà)說(shuō)得好，“禮多人不怪”，禮貌一些，總是好的，即便郵件中有些地方不妥，對(duì)方也能平靜的看待。關(guān)于正文

1.Email正文要簡(jiǎn)明扼要，行文通順

Email正文應(yīng)簡(jiǎn)明扼要的說(shuō)清楚事情；如果具體內(nèi)容確實(shí)很多，正文應(yīng)只作摘要介紹，然后單獨(dú)寫(xiě)個(gè)文件作為附件進(jìn)行詳細(xì)描述。

正文行文應(yīng)通順，多用簡(jiǎn)單詞匯和短句，準(zhǔn)確清晰的表達(dá)，不要出現(xiàn)讓人晦澀難懂的語(yǔ)句。最好不要讓人家拉滾動(dòng)條才能看完你的郵件，千萬(wàn)不要學(xué)唐僧。

2.注意Email的論述語(yǔ)氣

根據(jù)收件人與自己的熟絡(luò)程度、等級(jí)關(guān)系；郵件是對(duì)內(nèi)還是對(duì)外性質(zhì)的不同，選擇恰當(dāng)?shù)恼Z(yǔ)氣進(jìn)行論述，以免引起對(duì)方不適。

尊重對(duì)方，請(qǐng)、謝謝之類(lèi)的語(yǔ)句要經(jīng)常出現(xiàn)。

電子郵件可輕易地轉(zhuǎn)給他人，因此對(duì)別人意見(jiàn)的評(píng)論必須謹(jǐn)慎而客觀(guān)?！班]件門(mén)”就是深刻的教訓(xùn)！

3.Email正文多用1234之類(lèi)的列表，以清晰明確。

如果事情復(fù)雜，最好1、2、3、4的列幾個(gè)段落進(jìn)行清晰明確的說(shuō)明。保持你的每個(gè)段落簡(jiǎn)短不冗長(zhǎng)，沒(méi)人有時(shí)間仔細(xì)看你沒(méi)分段的長(zhǎng)篇大論。

4.一次郵件交待完整信息

最好在一次郵件中把相關(guān)信息全部說(shuō)清楚，說(shuō)準(zhǔn)確。不要過(guò)兩分鐘之后再發(fā)一封什么“補(bǔ)充”或者“更正”之類(lèi)的郵件，這會(huì)讓人很反感。

5.盡可能避免拼寫(xiě)錯(cuò)誤和錯(cuò)別字，注意使用拼寫(xiě)檢查

這是對(duì)別人的尊重，也是自己態(tài)度的體現(xiàn)。如果是英文Email，最好把拼寫(xiě)檢查功能打開(kāi)；如果是中文Email，注意拼音輸入法帶給你的弱智同音別字。

在郵件發(fā)送之前，務(wù)必自己仔細(xì)閱讀一遍，檢查行文是否通順，拼寫(xiě)是否有錯(cuò)誤。

6.合理提示重要信息

不要?jiǎng)硬粍?dòng)就用大寫(xiě)字母、粗體斜體、顏色字體、加大字號(hào)等手段對(duì)一些信息進(jìn)行提示。合理的提示是必要的，但過(guò)多的提示則會(huì)讓人抓不住重點(diǎn)，影響閱度。

7.合理利用圖片，表格等形式來(lái)輔助闡述

對(duì)于很多帶有技術(shù)介紹或討論性質(zhì)的郵件，單純以文字形式很難描述清楚。如果配合圖表加以闡述，收件人一定會(huì)表?yè)P(yáng)你的體貼。

8.不要?jiǎng)硬粍?dòng)使用：）之類(lèi)的笑臉字符，在商務(wù)信函里面這樣顯得比較輕佻

Business Email不是你的情書(shū)，所以：）之類(lèi)的最好慎用。只用在某些你確實(shí)需要強(qiáng)調(diào)出一定的輕松氣氛的場(chǎng)合，比如現(xiàn)在-：）附件

1.如果郵件帶有附件，應(yīng)在正文里面提示收件人查看附件

2.附件文件應(yīng)按有意義的名字命名，不可用外星人才看懂的文件名

3.正文中應(yīng)對(duì)附件內(nèi)容做簡(jiǎn)要說(shuō)明，特別是帶有多個(gè)附件時(shí)

4.附件數(shù)目不宜

超過(guò)4個(gè)，數(shù)目較多時(shí)應(yīng)打包壓縮成一個(gè)文件

5.如果附件是特殊格式文件，因在正文中說(shuō)明打開(kāi)方式，以免影響使用

6.如果附件過(guò)大（不宜超過(guò)2MB），應(yīng)分割成幾個(gè)小文件分別發(fā)送，語(yǔ)言的選擇和漢字編碼

1.只在必要的時(shí)候才使用英文郵件

英文郵件只是交流的工具，而不是用來(lái)炫耀和鍛煉英文水平的。如果收件人中有外籍人士，應(yīng)該使用英文郵件交流；如果收件人是其他國(guó)家和地區(qū)的華人，也應(yīng)采用英文交流，由于存在中文編碼的問(wèn)題，你的中文郵件在其他地區(qū)可能顯示成為亂碼天書(shū)。

2.尊重對(duì)方的習(xí)慣，不主動(dòng)發(fā)起英文郵件

如果對(duì)方與你的郵件往來(lái)是采用中文，請(qǐng)不要自作聰明的發(fā)送英文郵件給他；如果對(duì)方發(fā)英文郵件給你，也不要老土的用中文回復(fù)。

3.對(duì)于一些信息量豐富或重要的郵件，建議使用中文。你很難保證你的英文表達(dá)水平或收件人中某人的英文理解水平存在問(wèn)題，而影響郵件所涉及問(wèn)題的解決。

4.選擇便于閱度的字號(hào)和字體

中文老實(shí)點(diǎn)用宋體或新宋體，英文就用Verdana或Arial字型，字號(hào)用五號(hào)或10號(hào)字即可。這是經(jīng)研究證明最適合在線(xiàn)閱度的字號(hào)和字體。不要用稀奇古怪的字體或斜體，最好不用背景信紙，特別對(duì)公務(wù)郵件。結(jié)尾簽名

每封郵件在結(jié)尾都應(yīng)簽名，這樣對(duì)方可以清楚的知道發(fā)件人信息。雖然你的朋友可能從發(fā)件人中認(rèn)出你，但不要為你的朋友設(shè)計(jì)這樣的工作。

1.簽名信息不宜過(guò)多

電子郵件消息末尾加上簽名檔是必要的。簽名檔可包括姓名、職務(wù)、公司、電話(huà)、傳真、地址等信息，但信息不宜行數(shù)過(guò)多，一般不超過(guò)4行。你只需將一些必要信息放在上面，對(duì)方如果需要更詳細(xì)的信息，自然會(huì)與你聯(lián)系。

引用一個(gè)短語(yǔ)作為你的簽名的一部分是可行的，比如你的座右銘，或公司的宣傳口號(hào)。但是要分清收件人對(duì)象與場(chǎng)合，切記一定要得體。

2.不要只用一個(gè)簽名檔

對(duì)內(nèi)、對(duì)私、對(duì)熟悉的客戶(hù)等群體的郵件往來(lái)，簽名檔應(yīng)該進(jìn)行簡(jiǎn)化。過(guò)于正式的簽名檔會(huì)讓與對(duì)方顯得疏遠(yuǎn)。你可以在Outlook中設(shè)置多個(gè)簽名檔，靈活調(diào)用。

3.簽名檔文字應(yīng)選擇與正文文字匹配，簡(jiǎn)體、繁體或英文，以免成出現(xiàn)亂碼。字號(hào)一般應(yīng)選擇比正文字體小一些。回復(fù)技巧

1.及時(shí)回復(fù)Email

收到他人的重要電子郵件后，即刻回復(fù)對(duì)方一下，往往還是必不可少的，這是對(duì)他人的尊重，理想的回復(fù)時(shí)間是2小時(shí)內(nèi)，特別是對(duì)一些緊急重要的郵件。

對(duì)每一份郵件都立即處理是很占用時(shí)間的，對(duì)于一些優(yōu)先級(jí)低的郵件可集中在一特定時(shí)間處理，但一般不要超過(guò)24小時(shí)。

如果事情復(fù)雜，你無(wú)法及時(shí)確切回復(fù)，那至少應(yīng)該及時(shí)的回復(fù)說(shuō)“收到了，我們正在處理，一旦有結(jié)果就會(huì)及時(shí)回復(fù)，云云”。不要讓對(duì)方苦苦等待，記住：及時(shí)作出響應(yīng)，哪怕只是確認(rèn)一下收到了。

如果你正在出差或休假，應(yīng)該設(shè)定自動(dòng)回復(fù)功能，提示發(fā)件人，以免影響工作。

2.進(jìn)行針對(duì)性回復(fù)

當(dāng)回件答復(fù)問(wèn)題的時(shí)候，最好把相關(guān)的問(wèn)題抄到回件中，然后附上答案。不要用簡(jiǎn)單的，那樣太生硬了，應(yīng)該進(jìn)行必要的闡述，讓對(duì)方一次性理解，避免再反復(fù)交流，浪費(fèi)資源。

3.回復(fù)不得少于10個(gè)字

對(duì)方給你發(fā)來(lái)一大段郵件，你確只回復(fù)“是的”、“對(duì)”、“謝謝”、“已知道”等字眼，這是非常不禮貌的。怎么著也要湊夠10個(gè)字，顯示出你的尊重。

4.不要就同一問(wèn)題多次回復(fù)討論，不要蓋高樓

如果收發(fā)雙方就同一問(wèn)題的交流回復(fù)超過(guò)3次，這只能說(shuō)明交流不暢，說(shuō)不清楚。此時(shí)應(yīng)采用電話(huà)溝通等其他方式進(jìn)行交流后再做判斷。電子郵件有時(shí)并不是最好的交流方式。

對(duì)于較為復(fù)雜的問(wèn)題，多個(gè)收件人頻繁回復(fù)，發(fā)表看法，把郵件越RE越高，這將導(dǎo)致郵件過(guò)于冗長(zhǎng)笨拙而不可閱讀。此時(shí)應(yīng)即是對(duì)之前討論的結(jié)果進(jìn)行小結(jié)，刪減瘦身，突出有用信息。

5.要區(qū)分Reply和ReplyAll（區(qū)分單獨(dú)回復(fù)和回復(fù)全體）

如果只需要單獨(dú)一個(gè)人知道的事，單獨(dú)回復(fù)給他一個(gè)人就行了

如果你對(duì)發(fā)件人提出的要求作出結(jié)論響應(yīng)，應(yīng)該replayall，讓大家都知道；不要讓對(duì)方幫你完成這件事情。

如果你對(duì)發(fā)件人的提出的問(wèn)題不清楚，或有不同的意見(jiàn)，應(yīng)該與發(fā)件人單獨(dú)溝通，不要當(dāng)著所有人的面，不停的RE來(lái)RE去，與發(fā)件人討論。你們討論好了再告訴大家。不要向上司頻繁發(fā)送沒(méi)有確定結(jié)果的郵件。

點(diǎn)擊“回復(fù)全部”前，要三思而行！

6.主動(dòng)控制郵件的來(lái)往

為避免無(wú)謂的回復(fù)，浪費(fèi)資源，可在文中指定部分收件人給出回復(fù)，或在文末添上以下語(yǔ)句：“全部辦妥”、“無(wú)需行動(dòng)”、“僅供參考，無(wú)需回復(fù)”。

正確使用發(fā)送，抄送，密送

怎么樣，經(jīng)過(guò)這一系列的討論，大家對(duì)職場(chǎng)電子郵件中的禮儀應(yīng)該有初步的認(rèn)識(shí)了吧！歸結(jié)到底，兩句話(huà)：只發(fā)有必要的郵件，認(rèn)真發(fā)郵件！