第一篇：期末乘務(wù)英語聽說考核方案最新(6.15)

10級《乘務(wù)英語聽說訓(xùn)練》期末考核方案

為實施對空中乘務(wù)專業(yè)學(xué)生的《乘務(wù)英語聽說訓(xùn)練》課程的考核工作，我們結(jié)合分院空中乘務(wù)專業(yè)學(xué)生的專業(yè)實際需要，提高學(xué)生動手操作能力而設(shè)計本考核方案。

一、總體目標(biāo)

綜合實訓(xùn)按照工作過程導(dǎo)向的教學(xué)模式，基于“以培養(yǎng)職業(yè)能力為核心，以工作實踐為主線，以項目為主體，用項目進(jìn)行驅(qū)動的理念。實訓(xùn)方案設(shè)計基于工作過程，從對學(xué)生的技能培養(yǎng)、所涉及的相關(guān)知識、職業(yè)素養(yǎng)要求去考慮。使學(xué)生在了解乘務(wù)工作專業(yè)知識的背景下，能夠熟練為乘客提供機上服務(wù)。

二、實訓(xùn)地點

模擬機艙

三、考核教師

呂娜，黃華，趙燕

四、實訓(xùn)考核詳細(xì)內(nèi)容

實訓(xùn)考核內(nèi)容將以學(xué)生進(jìn)行角色扮演的形式進(jìn)行，6-7名學(xué)生為一組，角色分別為一名乘務(wù)長，4-5名處于不同號位的乘務(wù)員，每組15-20分鐘，依此順序輪流進(jìn)行。學(xué)生根據(jù)所設(shè)的英文情景，完成起飛前安全檢查，檢查內(nèi)容包括安全帶，椅背，窗遮板，行李架，緊急出口座位，電子設(shè)備；起飛后服務(wù)程序，包括致意，送報紙，雜志，餐前水，餐食供應(yīng)，餐中水，餐后水等餐飲供應(yīng)全過程。降落前安全檢查，檢查內(nèi)容包括安全帶，椅背，窗遮板，行李架。要求整個實訓(xùn)環(huán)節(jié)，學(xué)生全部用英語完成。

乘務(wù)長職責(zé)PS1：

在整個航班中，乘務(wù)長負(fù)責(zé)全組協(xié)調(diào)需要進(jìn)行機上廣播（包括航線介紹，餐食服務(wù)廣播等），特殊情況的處理。負(fù)責(zé)和SS5送餐。

2號乘務(wù)員職責(zé)（SS2）：

協(xié)助PS1工作，送報紙，和SS3負(fù)責(zé)送餐前水，SS2和SS5推餐 1

車到前艙，SS2換PS1送餐。降落前收回報紙，雜志。

3號乘務(wù)員職責(zé)（SS3）：

負(fù)責(zé)Y艙（經(jīng)濟艙）旅客服務(wù)，送雜志，和SS2送餐前水,特殊旅客服務(wù)，和SS5收餐，供應(yīng)餐后水。

4號乘務(wù)員職責(zé)（SS4）：

負(fù)責(zé)后廚房飲料準(zhǔn)備，負(fù)責(zé)收杯子，和SS6負(fù)責(zé)送餐中水

5號乘務(wù)員職責(zé)（SS5）：

負(fù)責(zé)后廚房餐食準(zhǔn)備，負(fù)責(zé)和PS1送餐, 和SS3收餐，供應(yīng)餐后水.6號乘務(wù)員職責(zé)（SS6）: 協(xié)助廚房工作，負(fù)責(zé)和SS4負(fù)責(zé)餐中水服務(wù)。負(fù)責(zé)降落前收杯子。

五、總結(jié)學(xué)生實訓(xùn)考核情況

最后，當(dāng)所有的學(xué)生輪流考核完成后，考評老師對每組學(xué)生的優(yōu)點進(jìn)行點評，指出不足之處，并給予打分。

工作流程（詳細(xì)）起飛前檢查

1）PS1播航線介紹廣播，同時，SS4和SS6回后廚房準(zhǔn)備冷飲車（餐前水），SS5在后廚房準(zhǔn)備餐食。

SS2, SS3從前往后巡視客艙至后廚房。（SS2送報紙服務(wù)，SS3送雜志服務(wù)）。2）PS1 播供餐廣播，此時，SS2和SS3送餐前水（SS2在前，SS3在后）3）餐前水供應(yīng)完，等SS2和SS3回到后廚房，SS4 收杯子（從前向后）

4）SS4 收完杯子后，SS3特殊旅客服務(wù)（特殊餐食）5）SS2和SS5推餐車到前艙，SS2換PS1 送餐，SS2在前客艙值班做航線廣播

6）送餐結(jié)束后，SS4和SS6 送餐中水(SS4在前，SS6在后)，PS1從后往前迅速返回前客艙，處理特殊意外情況。7）餐中水供應(yīng)結(jié)束后，SS3和SS5收餐，并供應(yīng)餐后水（SS3在前，SS5在后）

8）SS4和SS5負(fù)責(zé)廚房整理，同時，PS1播下降廣播，SS6收杯子。SS2收報紙和雜志。

流程結(jié)束。

Flight Information Aircraft B737-800 航班信息

Hangzhou —— Beijing

Flight number CA1501

Destination: Beijing Capital International Airport

Departure time 1030

Arrival time 1240 PAX number: 7

Beverages and Drinks: Cola, Sprite, Orange Juice, Apple Juice and Mineral water(Cold Drinks)/ Tea, Coffee(Hot Drinks)Main Course: 4 Chicken Rice, 3 Roast beef rice Dessert: fresh fruit salad and ice cream Situation: Group1:（謝琳組）

1.A passenger is smoking in the cabin before take-off.How do you stop him? 2.A passenger wants to read a copy of local newspaper.3.One of the passengers is thirsty and asks for something to drink and you list several kinds of drinks on board for him to choose.4.A mother with infant asks CAs to prepare some milk for her baby.Group 2:（盧敏朱組）

1.The plane is going to take off.But a passenger wants to go to the

lavatory.What would you say to him? 2.A passenger wants to read an in-flight magazine.3.A passenger wants a gin and tonic which is not available on Economy Class.Explain to him and offer beer to him.4.There is a special passenger ordered VGML in advance, please identity her then introduce and offer VGML to her.Group 3:（何盛蘭組）

1.A passenger reclines his seat back as soon as he gets on board.But he does not know how to return it to the upright position before take-off.How do you help him?

2.A passenger wants to read New York Times which isn’t available on board.3.A man complains he hasn’t been served any drinks.The fact is that he was sleeping while you served.Please explain to him and offer drinks to him.4.An old lady wants some congee because she has no appetite today, but there is no congee on board, please explain to him and offer other thing as the alternative.Group 4:（胡碟組）

1.A passenger is using his mobile phone prior to take-off.How do you stop him?

2.A passenger wants to read a copy of China Daily.3.A passenger wants more Roast beef rice, but actually there is no more roast beef left in the galley.4.A passenger tells the CAS that she is allergic to eggs when you are serving lunch, what should CAs do? Group 5:（吳夢娜組）

1.A passenger with a baby doesn’t know how to fasten her seat belt.What would you say to help her? 2.A passenger wants to read a copy of Financial Times.3.A young lady asks dessert after main course, and you introduce dessert to her.4.A passenger wants a MOML, but he didn’t order it in advance, please give him something else as the alternative.Group 6:（張露瑩組）

1.A passenger puts her baggage near the emergency exit before take-off.Stop her and explain to this passenger.2.A passenger wants to read Phoenix Weekly which isn’t available on board.3.A lady has asked many times for a cup of tea, but she hasn’t got it.Explain to this irritated passenger and settle the problem.4.A passenger order a KOML, please offer it to him.Group 7：（雷獻(xiàn)君組）

1.A passenger closes the window shade before take-off.Explain to

this passenger.2.A passenger looks bored, a CA offers him something to read and give a brief introduction of different newspapers and in-flight magazines you have on board.3.You are serving a couple.The wife asks for a cup of plain coffee while the husband asks for some beer which has run out.You suggest them having some tea instead.4.A passenger asks a low calorie meal because she is losing weight, please give her something as the best alternative.Group 8；（范昕昕組）

1.A passenger puts down the tray table before take-off.Stop her and explain to this passenger.2.A passenger wants to read the CAAC in-flight magazine.3.There are no hot drinks on board because the water system is out of order.Please explain to a passenger who asks hot tea and give her something else as alternative.4.A passenger order a HNML, please identity her then introduce and offer HNML to him.Group 9：（張燦蓮組）

1.A passenger forgets to fasten her seat belt before take-off.Please remind her.2.A passenger wants to read a copy of French newspaper which isn’t

available on board.3.A passenger seems restless, a CA wants to offer him a cup of tea, but the passenger wants a glass of apple juice instead.4.A passenger wants her fruit salad with French dressing, actually there is only Thousand Island dressing on board.Please explain to her and settle the problem.注：

1.打★為每個乘務(wù)組的乘務(wù)長，負(fù)責(zé)整個乘務(wù)組的協(xié)調(diào)和溝通，組織本乘務(wù)組全體成員做好團隊協(xié)作各項工作。

2.2-6號位乘務(wù)員由乘務(wù)長或者團隊協(xié)商自行分配，但是盡量平均每個成員的參與度，爭取大家都能得到鍛煉機會。7人組一位同學(xué)擔(dān)任乘客角色。

3.各組乘客扮演者，請組與組之間自行協(xié)調(diào)，（最好是同一批考試時間內(nèi)其他組成員扮演乘客）確?？团搩?nèi)有7名乘客即可。扮演特殊旅客的同學(xué)要配合好，準(zhǔn)備好特殊旅客與乘務(wù)員間的對話。4.按照詳細(xì)工作流程，整個餐飲過程中涉及以下幾個廣播詞，請負(fù)責(zé)播報廣播詞的乘務(wù)長和2號乘務(wù)員熟悉廣播詞內(nèi)容，順利播報廣播詞。情境表演中可能用到的機上廣播詞附后：

5.評分將以小組形式進(jìn)行，在小組團隊分基礎(chǔ)上結(jié)合每人表現(xiàn)上下加減分（每人表現(xiàn)包括職業(yè)形象、現(xiàn)場表現(xiàn)、英語會話等多方面）。下一組扮演特殊旅客的同學(xué)酌情加分。

英文廣播詞

1)起飛前提醒Reminder(before take-off)

Ladies and Gentlemen: As we are about to take off, please make sure that your seat belt is securely fastened.Please stow your tray table, footrest and put up the window shades.Please note that electronic equipment with transmission devices is prohibited in the aircraft.All other electronic devices such as laptop, CD player must be off during take-off.Thank you!

2)航線廣播（Introduction to Flight）Ladies and gentlemen: Our plane has left Hangzhou for Beijing.On this air route, we will be passing over the provinces of Zhejiang, Jiangsu, Shangdong, Hebei, the cities of Hangzhou, Shanghai, Nanjing, Tianjing and we’ll cross the Grant Canal, Yangzi River, Yellow River and the Taishan Mountain.This plane is a Boeing 737-800.It can carry 167 passengers.The reading light and call button are above your head.Toilets are located in the front and the rear part of the cabin.Please do not smoke in the toilets and cabin.We’ll be serving beverages and lunch on this route.For flight safety, please do not smoke and do not open the luggage compartment above your head during turbulence, taking off, taxiing, descending and landing.We hope you will enjoy the flight!Thank you.3)供餐廣播Meal Service Ladies and gentlemen: We will soon be serving lunch and beverages.Please put down the table in front of you.Seat backs should be returned to the upright position.Those passengers, who requested special meals, please press your call button to identify yourself.You are welcome to take your choice.Thank you!4)飛越河流和山脈

? Ladies and gentlemen: We are flying over the Yangzi River.Yangzi River is the longest river in China.It has the total length of 6380km and has the total drainage area of 1 million 800 thousands square km.Thank you.? Ladies and gentlemen: We are flying over the Taishan Mountain.Taishan Mountain locates in the east of Shangdong province.The highest peak of Taishan

Mountain is called Yuhuang Peak, which is 1545 meters high.Thank you.? Ladies and gentlemen: We are flying over the Yellow River.Yellow River has the total length of 5464km and has a drainage area of 750 thousands square km.Thank you.5)下降廣播 Before Landing Ladies and Gentlemen: We’ll be landing at Beijing Capital International Airport in about 20 minutes.Now we have started our descent.So please fasten your seat belt and stow your tray table and footrest.Please keep your seat back in upright position and put up the window shade.Electronic devices may interfere with the navigation system, please make sure they are turned off.Thank you!

民航與旅游分院 乘務(wù)英語課程組

2011-6-10 11

第二篇：英語視聽說期末匯報題目

Topics for the Final Exam(2013-05)

1.What do you think is fashion? Which aspect in fashion is most appealing to you?

2.What does true love mean to you? What do you think are the five most important things when looking for a partner?

3.Why do people travel? What means of transportation would you like to take when you travel? What types of accommodation do you like to stay in?

4.In what ways is life on earth being threatened? Which environmental problem concerns you the most? Why?

5.What qualities do you think make a successful businessperson or manager? Which one is the most important? Why?

6.What role does culture play in business and economy? What cultural conflicts will occur in intercultural communication? Do you know the way to solve them?

7.What do you consider the most impressive events in the recent science and technology? How has it changed our life? Do you like the changes?

8.What would be your ideal job? What factors would you take into consideration when choosing a job? Why?

第三篇：期末考核方案

人際關(guān)系管理與溝通

要求：

1、完成一份符合面試求職要求的個人簡歷。（40分）

2、根據(jù)個人進(jìn)入城建學(xué)院以來，個人人際關(guān)系處理最為成功或失敗的例子，分析成功的或失敗的原因，并進(jìn)行總結(jié)。（60分）

以上為本次期末考試測試題，要求同學(xué)完成后用A4紙打印（也可以手寫）。于18周周1上午3、4節(jié)課時間上交。逾期未交視為缺考。

第四篇：《IT英語(NIIT)》期末考核

沙洲職業(yè)工學(xué)院 2012～2013學(xué)年 第1學(xué)期

83132012《IT英語(NIIT)》期末考核要求

Task1：Resume（60%）

這是一份個人求職簡歷，內(nèi)容須符合自己實際情況，個人簡歷具體包括下面列出項目。文件名命名為兩位學(xué)號-姓名-Resume.doc。

Contact Information

Name

Email

Address

Tel number

Education

college

profession

major courses（列出大學(xué)期間所學(xué)的主要課程）

Professional Experience

做過的項目，并標(biāo)明年月時間。

項目經(jīng)驗需自己的求職意向，介紹相關(guān)的項目經(jīng)驗。

Qualifications and Skills

技能證書，列出自己所擁有的技能證書；

個人技能，介紹自己所掌握的專業(yè)技能情況。

Honors and Awards

獲獎情況：大學(xué)期間獲獎情況介紹；

榮譽與獎項，需標(biāo)明獲取年月時間。

Career Objective

求職意向：給出自己的求職意向。

Task2：Personal Statement（40%）

這是一份個人陳述，可靈活書寫。

通常應(yīng)包括職業(yè)生涯的規(guī)劃思路、興趣愛好、專業(yè)特長、個性特質(zhì)等。文件名命名為兩位學(xué)號-姓名-PS.doc。

第五篇：英語聽說能力競賽方案實施細(xì)則

2011年江西省大學(xué)生科技創(chuàng)新與職業(yè)技能競賽

英語聽說能力競賽方案實施細(xì)則

承辦院校：江西現(xiàn)代職業(yè)技術(shù)學(xué)院

聯(lián) 系 人：萬皓

聯(lián)系方式：***

一、競賽項目指導(dǎo)思想

適應(yīng)國家大力發(fā)展職業(yè)教育需要，按照高等職業(yè)教育人才培養(yǎng)目標(biāo)要求，促進(jìn)高等職業(yè)教育英語課程教學(xué)改革，培養(yǎng)和提高高職學(xué)生英語應(yīng)用能力，展現(xiàn)高職學(xué)生英語口語表達(dá)能力與風(fēng)采，激發(fā)廣大高職學(xué)生學(xué)習(xí)英語的積極性。

二、競賽項目名稱

江西省2011年大學(xué)生科技創(chuàng)新與職業(yè)技能競賽英語聽說能力競賽

三、競賽目的英語教學(xué)服務(wù)于專業(yè)教學(xué)改革，服務(wù)于日益國際化、全球化的經(jīng)濟社會發(fā)展。職場需要具有較強英語應(yīng)用能力，尤其是口語表達(dá)能力的專門人才。通過競賽提高高職學(xué)生英語交際能力，并為高職英語領(lǐng)域的專家、教師和管理者搭建一個探索英語教學(xué)改革、交流英語教學(xué)經(jīng)驗的平臺。

四、競賽內(nèi)容與規(guī)則

1.競賽內(nèi)容

競賽內(nèi)容包括兩個部分，第一部分為已備演講：從以下兩個題目當(dāng)中任選一題，寫一篇500字左右的演講稿，演講內(nèi)容根據(jù)以下題目自行擬定，充分發(fā)揮，演講時間為3分鐘。演講題目如下：

①（待定）

②（待定）

第二部分為情景問答：問題為常識性、時事性知識或觀點，選手現(xiàn)場抽抽取三道問題，由主持人念題。問答時間共為1分鐘。（情景問答題待定）

2.競賽規(guī)則

評委對參賽者兩個比賽環(huán)節(jié)（主題演講和情景問答）的表現(xiàn)分別計分。分?jǐn)?shù)計算方法：去掉一個最高分，去掉一個最低分，取其他分?jǐn)?shù)的平均分。平均分計至小數(shù)點后2位。

五、競賽項目組織與管理

本賽項由江西現(xiàn)代職業(yè)技術(shù)學(xué)院承辦。

六、評分標(biāo)準(zhǔn)的制訂原則、評分細(xì)則

1.評分標(biāo)準(zhǔn)制訂原則：公平、公開、公正；客觀反映選手的英語口語實用能力。

2.評分細(xì)則：

八、獎項設(shè)置

按該項目參賽學(xué)生總數(shù)的5%、8%、10%的比例，從高分到低分依次取一、二、三等獎。

情景問答

1.What?s your definition of “teacher”?

2.What kind of career would you like to follow ?and why ?

3.People attend college or university for many different reasons.Why do you think people attend college or university?

4.What is your ideal college life like in your heart ?

5.How do you understand happiness lies in contentment ?

6.How much do you know about Nanchang?

7.Do you think we should work to live or live to work? Give reasons.8.How do you think “confidence”?

9.Why do you take part in this oral English competition?

10.Some people prefer to live in a small town.Others prefer to live in a big city.Which place would you prefer to live in? Use specific reasons and details to support your answer.11.In our college, there are some students like smoking , what do you think of it ?

12.Choose one of the following transportation vehicles and explain why you think it has changed people's lives.(automobiles, bicycles, airplanes).13.What kind of place can be regarded as a place of interest?

14.Nowadays, more and more people use mobile phone or access to the internet to

keep touch with each other.Do you think letter will be replaced by these modern communications?

15.What?s your opinion of pursing love in campus?

16.What is the value of music?

17.Certificate or ability, which is more important?

18.Describe one of your good friends.19.The employer usually hold interviews when recruit employees, some people think interview can't reflect one?s true attitude/ability, Do you think so? Why ?

20.If you are teacher, you know your student loves you secretly/ inwardly, how will you deal with it ?

21.At present , advertisements fill our daily life, which have many advantages and disadvantages, how do you consider this phenomenon?

22.which is more important to you: a job with a high salary or a job with low stress? Why?

23.Describe one of your unforgettable experiences in this school.24.Should a city try to preserve its old, historic buildings or destroy them and replace them with modern buildings? Why?

25.What can you get from traveling?

26.Can you tell us the most important function of the Internet?

27.What is your greatest strength/weakness?

28.Many students take part-time jobs on holidays, which suggestion do you give them?

29.Many teachers assign homework to students every day.Do you think that daily

homework is necessary for students? Why?

30.What do you think of the traffic in Nanchang?

31.Nowadays, food security is becoming more and more serious.What should we do to prevent it?

32.Can you name some good qualities that human beings possess?

33.What kind of virtues are recognized by our society?

34.What do cultural difference mean? Comment on the proverb ?Do in Rome as the Romans do?.35.Do you think colors will do something in daily life, that is, do colors affect people?s emotions? Why?

36.What do you think we can do to keep fit?

37.What are natural disasters? What damage can they cause?

38.Your city has decided to build a statue or monument to honor a famous person in your country.Who would you choose? Use reasons and specific examples to support your choice.39.How do you feel about your progress to date?

40.Is it better to enjoy your money when you earn it or is it better to save your money for some time in the future? Use specific reasons and examples to support your opinion.