第一篇：流動(dòng)人口業(yè)務(wù)知識(shí)問(wèn)答

流動(dòng)人口業(yè)務(wù)知識(shí)問(wèn)答

一、什么是全員流動(dòng)人口？

答：是指流入流出一個(gè)月以上的全體人員，包括男女老少。但下列人員除外：1.因出差、就醫(yī)、旅游、探親、訪(fǎng)友、服軍役、就讀中等以上專(zhuān)業(yè)學(xué)校等事由異地居住、預(yù)期將返回戶(hù)籍所在地居住的人員；2.婚嫁人口不屬于流動(dòng)人口。

二、什么是流動(dòng)人口已婚育齡婦女? 答：流動(dòng)人口已婚育齡婦女指流動(dòng)人口中辦理過(guò)結(jié)婚登記手續(xù)，或雖未辦理結(jié)婚登記手續(xù)但生過(guò)小孩的18至49周歲婦女。

三、村流動(dòng)人口主要工作任務(wù)是什么？

答:

1、信息采集。村（居）包干人員每個(gè)月月底對(duì)各自包干范圍進(jìn)行清查，把變更情況通過(guò)例會(huì)匯總給村計(jì)生專(zhuān)干，計(jì)生專(zhuān)干根據(jù)變更情況及時(shí)更新有關(guān)資料，并上報(bào)信息變更報(bào)告單。鎮(zhèn)計(jì)生辦根據(jù)信息報(bào)告單更新《廣東省全員人口信息系統(tǒng)》。

2、村級(jí)資料卡表冊(cè)要裝訂整齊，各項(xiàng)內(nèi)容須填寫(xiě)完整，卡表冊(cè)數(shù)據(jù)一致。內(nèi)容要及時(shí)更新，做到人來(lái)登記，人走注銷(xiāo)。要與流入流出的已婚育齡婦女簽訂計(jì)劃生育合同書(shū)。

3、協(xié)助鄉(xiāng)鎮(zhèn)（街道）做好日常的流動(dòng)人口已婚育齡夫妻落實(shí)四術(shù)、雙查、征收工作，免費(fèi)藥具發(fā)放和隨訪(fǎng)服務(wù)和免費(fèi)孕前優(yōu)生健康檢查工作。

四、流動(dòng)人口手工報(bào)表比較常見(jiàn)的邏輯錯(cuò)誤有哪些？

答：比較常見(jiàn)的邏輯錯(cuò)誤有：

1、分類(lèi)統(tǒng)計(jì)和分單位統(tǒng)計(jì)加起來(lái)不等于總數(shù)；

2、其中項(xiàng)橫加起來(lái)不等于總數(shù)；

3、已婚育齡婦女建檔

數(shù)大于已婚育齡婦女?dāng)?shù)。

4、報(bào)表數(shù)據(jù)與系統(tǒng)查詢(xún)數(shù)矛盾。

5、報(bào)表數(shù)村的卡冊(cè)不一致。

五、應(yīng)通報(bào)給戶(hù)籍地的是哪八種情況？

答：應(yīng)通報(bào)的八種情況：①有生育子女行為的；②落實(shí)計(jì)劃生育手術(shù)的；③應(yīng)落實(shí)長(zhǎng)效避孕節(jié)育措施而未落實(shí)的；④懷孕的；⑤未持有有效流動(dòng)人口計(jì)劃生育證件的；⑥在本地接受孕情檢查服務(wù)的；⑦婚育、節(jié)育情況有疑問(wèn)的；⑧其他需要通報(bào)的情況。

六、流動(dòng)人口管理考核指標(biāo)有哪些？

答：

1、流出成年育齡婦女辦證率應(yīng)達(dá)95%以上；

2、流入流出已婚育齡婦女綜合避孕率達(dá)到90%；流入已婚育齡婦女建檔率達(dá)到100%，流動(dòng)人口計(jì)劃生育政策知曉率達(dá)到90%以上；流入人口雙查率達(dá)到85%以上；信息接收反饋率、及時(shí)率95%以上。

七、流動(dòng)人口要核查的周邊資料有哪些？

答：流動(dòng)人口管理往往較難掌握其流入流出、生育等信息。通過(guò)周邊資料可以獲取大量的流動(dòng)人口信息。如派出所的辦理流動(dòng)人口居住證信息，衛(wèi)生院出生、四術(shù)和防疫信息，工商所辦理營(yíng)業(yè)執(zhí)照信息，房管所辦理房產(chǎn)證、租賃房租信息，教育新生入學(xué)信息，人社的務(wù)工登記信息，外出辦證申請(qǐng)表、信息系統(tǒng)通報(bào)協(xié)查信息等。

八、如何辦理流動(dòng)人口婚育證明？

答：未婚成年育齡婦女在離開(kāi)縣（市、區(qū)）戶(hù)籍所在地前往異地務(wù)工經(jīng)商，憑本人身份證到村（居）委申請(qǐng)，持村（居）委加蓋公章的申請(qǐng)表和本人身份證到戶(hù)籍所在地鎮(zhèn)（街）計(jì)生辦，辦理《流動(dòng)人口婚育證明》。已婚育齡婦女，到省外的務(wù)工經(jīng)商的也要辦理《流動(dòng)

人口婚育證明》，在辦理證件時(shí)應(yīng)當(dāng)出示身份證、結(jié)婚證、戶(hù)口簿、生育節(jié)育等證明材料。

九、如何辦理流動(dòng)人口一孩生育登記？

答：流動(dòng)已婚育齡夫婦擬在現(xiàn)居住地生育第一個(gè)子女的，在懷孕后至生育前，憑夫妻雙方的身份證、結(jié)婚證和女方的廣東省居住證可在現(xiàn)居住地鎮(zhèn)（街道）計(jì)生辦辦理。辦理程序：

1、受理。申請(qǐng)登記的已婚育齡夫妻需填寫(xiě)《流動(dòng)人口一孩生育登記申請(qǐng)表》一式兩份。受理機(jī)構(gòu)應(yīng)當(dāng)場(chǎng)告知申請(qǐng)人是否受理，不予受理的應(yīng)當(dāng)告知其理由。

2、審核。受理機(jī)構(gòu)應(yīng)及時(shí)通過(guò)廣東省人口信息系統(tǒng)、電話(huà)、傳真信函、電子郵件等方式核實(shí)申請(qǐng)人的婚育情況。申請(qǐng)人戶(hù)籍所在地鄉(xiāng)鎮(zhèn)（街道）計(jì)劃生育工作機(jī)構(gòu)應(yīng)當(dāng)自接到現(xiàn)居住地要求核實(shí)信息之日起10個(gè)工作日內(nèi)予以反饋。無(wú)法核實(shí)的可依據(jù)申請(qǐng)人的承諾以予辦理。

3、辦理。對(duì)基本材料齊全，經(jīng)核實(shí)婚育信息無(wú)誤的，自受理之日起15個(gè)工作日內(nèi)辦理流動(dòng)人口一孩生育登記，并出具《流動(dòng)人口一孩生育登記證明》。對(duì)不符合申請(qǐng)條件、所提交材料與事實(shí)不符或不符合生育政策的，不予辦理生育登記并書(shū)面通知申請(qǐng)人。

4、通報(bào)?，F(xiàn)居住地的鄉(xiāng)鎮(zhèn)（街道）計(jì)劃生育工作機(jī)構(gòu)應(yīng)當(dāng)自辦理流動(dòng)人口一孩生育服務(wù)登記后，向申請(qǐng)人雙方戶(hù)籍所在地的鄉(xiāng)鎮(zhèn)（街道）計(jì)劃生育工作機(jī)構(gòu)通報(bào)辦理結(jié)果。

5、按月上傳承諾書(shū)。各鎮(zhèn)（街）計(jì)生辦將以承諾方式登記的一孩生育對(duì)象，于每月10號(hào)前登錄國(guó)家PADIS流動(dòng)人口子系統(tǒng)，填寫(xiě)姓名、身份證等信息，上傳包含申請(qǐng)表和承諾書(shū)的圖片文件（合并拍攝或掃描成一個(gè)圖片文件，系統(tǒng)限制了每對(duì)夫婦只能上傳一張圖片）。

十、辦理流動(dòng)人口一孩生育登記需要保存哪些資料？

答：需要保存的資料是：

1、夫妻雙方的身份證復(fù)印件（正反兩面均要復(fù)印）、結(jié)婚證內(nèi)頁(yè)復(fù)印件、女方的廣東省居住證復(fù)印件；

2、填好的《流動(dòng)人口一孩生育登記申請(qǐng)表》一式兩份；

3、《申請(qǐng)辦理一孩生育登記承諾書(shū)》（以承諾方式登記的才謄寫(xiě)保存）；

4、出具給申請(qǐng)人的《廣東省流動(dòng)人口一孩生育登記證明》復(fù)印件或《流動(dòng)人口一孩生育登記不予辦理通知書(shū)》復(fù)印件及《送達(dá)回執(zhí)》。

十一、鎮(zhèn)級(jí)流動(dòng)人口資料有哪些？

答：

1、每月各村（居）上交流入、流出人口月信息報(bào)告單；

2、《本縣跨鎮(zhèn)流動(dòng)已婚育齡婦女登記冊(cè)》；

3、鎮(zhèn)流動(dòng)人口報(bào)表（半年報(bào)、年報(bào)、專(zhuān)項(xiàng)活動(dòng)報(bào)表、各種臨時(shí)報(bào)表）和總結(jié)；

4、辦證登記冊(cè)（自制）、申請(qǐng)表；

5、現(xiàn)居住地出具的流動(dòng)人口避孕節(jié)育情況報(bào)告單；

6、“消息管理”接收反饋流出育齡婦女當(dāng)年懷孕、生育、節(jié)育、查環(huán)查孕登記冊(cè)；

7、衛(wèi)生部門(mén)流入人口出生登記冊(cè)、四術(shù)冊(cè)；

8、核查人口出生信息情況記錄表；

9、查無(wú)此人信息核查記錄登記冊(cè)、核查單；

10、成立流動(dòng)人口工作領(lǐng)導(dǎo)小組的文件；

11、流動(dòng)人口工作制度；

12、鎮(zhèn)黨委、政府研究流動(dòng)人口的相關(guān)文件和會(huì)議記錄；13專(zhuān)項(xiàng)活動(dòng)工作會(huì)議記錄、聯(lián)席會(huì)議記錄、簽到冊(cè)、相片；14流動(dòng)人口一孩生育登記服務(wù)資料

15、例會(huì)記錄中有流動(dòng)人口內(nèi)容；

16、區(qū)域協(xié)作卷宗、協(xié)議書(shū)；

17、財(cái)政預(yù)算表有流動(dòng)人口經(jīng)費(fèi)、專(zhuān)項(xiàng)活動(dòng)經(jīng)費(fèi)申請(qǐng)、經(jīng)費(fèi)支付憑證；

18、流動(dòng)人口納入層級(jí)動(dòng)態(tài)管理責(zé)任制。

十二、村級(jí)流動(dòng)人口資料有哪些？

答：

1、流入人口月信息報(bào)告單；

2、流出人口月信息報(bào)告單；

3、流入已婚育齡婦女花名冊(cè)；

4、《流入已婚育齡婦女當(dāng)年生育、節(jié)育、查環(huán)查孕登記冊(cè)》；

5、《流入成年未婚女性登記冊(cè)》；

6、《本縣跨鎮(zhèn)流動(dòng)已婚育齡婦女登記冊(cè)》；

7、《流出已婚育齡婦女登記冊(cè)》；

8、《流出成年未婚女性登記冊(cè)》；

9、報(bào)表（半年報(bào)表，全年報(bào)表，專(zhuān)項(xiàng)活動(dòng)報(bào)表）；

10、辦證申請(qǐng)表；

11、流入已婚育齡婦女計(jì)劃生育合同書(shū)；

12、流出已婚育齡婦女計(jì)劃生育合同書(shū)；

13、出租屋、商鋪流動(dòng)人口計(jì)劃生育責(zé)任書(shū)；

14、用工單位流動(dòng)人口計(jì)劃生育責(zé)任書(shū)；

15、查無(wú)此人信息核查單；

16、應(yīng)落實(shí)避孕節(jié)育措施而未落實(shí)人員名單；

17、應(yīng)查環(huán)查孕而未查環(huán)查孕人員名單；

18、例會(huì)有流動(dòng)人口內(nèi)容，雙查、四術(shù)任務(wù)數(shù)列入包干情況登記表；

19、藥具發(fā)放冊(cè)有流動(dòng)人口藥具發(fā)放情況。

十三、辦理《流動(dòng)人口婚姻育證明》的對(duì)象有哪些人？

答：《條例》規(guī)定辦證對(duì)象是流出的成年育齡婦女（即18—49周歲的婦女）。

十四、流動(dòng)人口除免費(fèi)獲得避孕藥具外，享有的其他免費(fèi)技術(shù)服務(wù)項(xiàng)目包括哪些？

答：一般包括：

1、查環(huán)查孕；

2、上、取環(huán)及技術(shù)常規(guī)所規(guī)定的各項(xiàng)醫(yī)學(xué)檢查；

3、人流、引產(chǎn)及技術(shù)常規(guī)所規(guī)定的各項(xiàng)醫(yī)學(xué)檢查；

4、男扎、女扎及其技術(shù)常規(guī)規(guī)定的各項(xiàng)醫(yī)學(xué)檢查；

5、計(jì)劃生育手術(shù)并發(fā)癥診治。

十五、流動(dòng)人口在現(xiàn)居住地享受哪些計(jì)劃生育服務(wù)和獎(jiǎng)勵(lì)、優(yōu)待？

答：

1、免費(fèi)參加有關(guān)計(jì)劃生育法律知識(shí)和生殖健康知識(shí)普及活動(dòng)；

2、依法免費(fèi)獲得避孕藥具，免費(fèi)享受?chē)?guó)家規(guī)定的其它基本項(xiàng)目的計(jì)劃生育技術(shù)服務(wù)；

3、晚婚晚育或者在現(xiàn)居住地施行計(jì)劃生育手術(shù)的，按照流動(dòng)人口現(xiàn)居住地省、自治區(qū)、直轄市或者較大的市的規(guī)定，在生產(chǎn)經(jīng)營(yíng)方面獲得支持、優(yōu)惠，在社會(huì)救濟(jì)等方面享受優(yōu)先照顧。

十六、流動(dòng)育齡夫妻在外出之前應(yīng)履行哪些義務(wù)？

答：流動(dòng)育齡夫妻在外出前應(yīng)履行以下義務(wù)：

1、成年育齡婦女應(yīng)辦理《流動(dòng)人口婚育證明》或《服務(wù)證》；

2、主動(dòng)告知流向、流出時(shí)間、聯(lián)絡(luò)方式等信息；（3）了解人口和計(jì)劃生育政策法規(guī)和戶(hù)籍所在地流動(dòng)人口計(jì)劃生育管理有關(guān)規(guī)定；（4）與戶(hù)籍地村（居）委會(huì)簽定計(jì)劃生育合同書(shū)。

十七、《條例》所指“用人單位”包括哪些？用人單位流動(dòng)人口計(jì)劃生育工作主要包括哪些內(nèi)容？

答：“用人單位”是指國(guó)家機(jī)關(guān)、事業(yè)單位、企業(yè)、個(gè)體經(jīng)濟(jì)組織、民辦非企業(yè)單位、社會(huì)團(tuán)體等與勞動(dòng)者建立勞動(dòng)關(guān)系的組織。用工單位流動(dòng)人口計(jì)劃生育工作，主要包括普及人口和計(jì)劃生育法律法規(guī)和生殖健康科普知識(shí)、依法落實(shí)計(jì)劃生育獎(jiǎng)勵(lì)優(yōu)待、采集和通報(bào)計(jì)劃生育信息，以及避孕藥具發(fā)放、提供相關(guān)服務(wù)等。

十八、辦理婚育證明等流動(dòng)人口計(jì)劃生育證明材料能收取費(fèi)用嗎？

答：《條例》第十七條規(guī)定：“出具婚育證明或者其他計(jì)劃生

育證明材料，不得收取任何費(fèi)用?！?/p>

十九、流動(dòng)人口計(jì)劃生育服務(wù)管理工作經(jīng)費(fèi)主要包括哪些？

答：主要包括：免費(fèi)技術(shù)服務(wù)、宣傳教育、信息統(tǒng)計(jì)、獎(jiǎng)勵(lì)優(yōu)待、考核評(píng)估、工作人員報(bào)酬及其他相關(guān)工作經(jīng)費(fèi)。

二十、全國(guó)流動(dòng)人口計(jì)劃生育工作“一盤(pán)棋”的基本內(nèi)容是什么？ 答：全國(guó)流動(dòng)人口計(jì)劃生育工作“一盤(pán)棋”格局是指按照有關(guān)法律法規(guī)和中央《決定》的要求，黨政領(lǐng)導(dǎo)統(tǒng)籌協(xié)調(diào)，各部門(mén)密切配合，互通信息，流入地和流出地互動(dòng)互補(bǔ)、各司其責(zé)，以區(qū)域協(xié)作為載體，以信息技術(shù)為依托，形成合力，共同做好流動(dòng)人口計(jì)劃生育工作。主要內(nèi)容是：

1、落實(shí)黨政領(lǐng)導(dǎo)責(zé)任，協(xié)調(diào)相關(guān)部門(mén)齊抓共管。

2、落實(shí)流入地責(zé)任，強(qiáng)化屬地化管理。

3、落實(shí)流出地責(zé)任，加強(qiáng)源頭管理。

4、強(qiáng)化雙向配合，建立層級(jí)協(xié)調(diào)機(jī)制。

5、推動(dòng)多地合作，建立完善區(qū)域協(xié)作機(jī)制。

6、以信息技術(shù)為依托，構(gòu)建便捷高效的工作平臺(tái)。

第二篇：流動(dòng)人口問(wèn)答

辦理婚育證明的對(duì)象有哪些人？

《條例》規(guī)定辦理《婚育證明》的對(duì)象是成年育齡婦女（成年育齡婦女是指18周歲-49周歲的婦女）。

辦理《婚育證明》需要提供什么憑證？

已婚育齡婦女需提供本人的居民身份證或居民戶(hù)口薄、結(jié)婚證。未婚育齡婦女只需提供本人的居民身份證或居民戶(hù)口薄。

流動(dòng)人口享有的計(jì)劃生育權(quán)益和獎(jiǎng)勵(lì)優(yōu)待主要有哪些？

一是免費(fèi)參加有關(guān)人口與計(jì)劃生育法律法規(guī)和生殖健康知識(shí)普及活動(dòng)；二是流動(dòng)育齡夫妻可依法免費(fèi)獲得避孕藥具，免費(fèi)享受?chē)?guó)家規(guī)定的基本項(xiàng)目的計(jì)劃生育技術(shù)服務(wù)；三是晚婚晚育者或在現(xiàn)居住地施行計(jì)劃生育手術(shù)的，按照現(xiàn)居住地的相關(guān)規(guī)定，享受休假；四是實(shí)行計(jì)劃生育的，按照流動(dòng)人口現(xiàn)居住地有關(guān)規(guī)定，在生產(chǎn)經(jīng)營(yíng)等方面獲得支持、優(yōu)惠，在社會(huì)救濟(jì)等方面享受優(yōu)先照顧。

流動(dòng)人口應(yīng)當(dāng)履行的計(jì)劃生育義務(wù)主要有哪些？

流動(dòng)育齡夫妻或成年育齡婦女在離開(kāi)戶(hù)籍所在地前，要主動(dòng)辦理流動(dòng)人口《婚育證明》，告知流向、時(shí)間、聯(lián)絡(luò)方式，了解相關(guān)人口和計(jì)劃生育政策。已生育的，要主動(dòng)落實(shí)避孕節(jié)育措施。到達(dá)現(xiàn)居住地30日內(nèi)，主動(dòng)交驗(yàn)《婚育證明》，接受現(xiàn)居住地組織的相關(guān)計(jì)劃生育/生殖健康保健服務(wù)，遵守現(xiàn)居住地流動(dòng)人口計(jì)劃生育管理規(guī)定。戶(hù)籍地是否有權(quán)要求流動(dòng)人口返回戶(hù)籍地進(jìn)行避孕節(jié)育情況檢查？ 流動(dòng)人口戶(hù)籍所在地縣級(jí)人民政府的人口和計(jì)劃生育部門(mén)、鄉(xiāng)（鎮(zhèn)）人民政府或者街道辦事處、不得以不了解情況或管理需要為由，強(qiáng)行

要求已婚育齡婦女返回戶(hù)籍所在地進(jìn)行避孕節(jié)育情況檢查。流動(dòng)人口享有的計(jì)劃生育假期有哪些？

一是法定的晚婚晚育休假；二是施行計(jì)劃生育手術(shù)休假。一般為：放置宮內(nèi)節(jié)育器，手術(shù)后休息2天；取出宮內(nèi)節(jié)育器，休息1天；輸精管結(jié)扎，休息7天；單純輸卵管結(jié)扎，休息21天。

流動(dòng)人口除免費(fèi)獲得避孕藥具外,享有的其他免費(fèi)

技術(shù)服務(wù)項(xiàng)目包括哪些?

一般包括:(1)孕情、環(huán)情監(jiān)測(cè);(2)放置、取出宮內(nèi)節(jié)育器及國(guó)家規(guī)定的相關(guān)醫(yī)學(xué)檢查;(3)人工流產(chǎn)術(shù)、引產(chǎn)術(shù)及國(guó)家規(guī)定的相關(guān)醫(yī)學(xué)檢查;(4)輸卵管結(jié)扎術(shù)、輸精管結(jié)扎術(shù)及國(guó)家規(guī)定的相關(guān)醫(yī)學(xué)檢查;(5)計(jì)劃生育手術(shù)并發(fā)癥診治。

流動(dòng)人口如何在現(xiàn)居住地申請(qǐng)生育服務(wù)登記，辦理《生育服務(wù)證》？

雙方或一方戶(hù)籍不在現(xiàn)居住地，擬在現(xiàn)居住地生育第一個(gè)子女的流動(dòng)育齡夫妻，可在現(xiàn)居住地申請(qǐng)辦理生育服務(wù)登記，領(lǐng)取《生育服務(wù)證》。具體步驟：經(jīng)當(dāng)事人申請(qǐng)，并提供夫妻雙方《居民身份證》、《結(jié)婚證》、女方的流動(dòng)人口《婚育證明》和男方戶(hù)籍所在地的鄉(xiāng)鎮(zhèn)人民政府或街道辦事處出具的婚育情況證明材料、夫妻合影照片，到現(xiàn)居住地的鄉(xiāng)鎮(zhèn)人民政府或街道辦事處計(jì)生辦申請(qǐng)辦理生育服務(wù)登記。同時(shí)，當(dāng)事人也可回戶(hù)籍所在地辦理第一孩生育服務(wù)證。

此外，流動(dòng)人口申請(qǐng)?jiān)偕?，由女方?hù)籍地負(fù)責(zé)審批。生育政策和審批程序依據(jù)受理按戶(hù)籍地的有關(guān)規(guī)定執(zhí)行。

為什么要規(guī)定查驗(yàn)流動(dòng)人口《婚育證明》，及持有《婚育證明》的作用？

流動(dòng)人口《婚育證明》制度是國(guó)家流動(dòng)人口計(jì)劃生育管理工作的主要制度之一，是現(xiàn)階段政府加強(qiáng)基層流動(dòng)人口計(jì)劃生育服務(wù)管理工作的重要載體?！痘橛C明》是流動(dòng)人口異地依法享受流動(dòng)人口相關(guān)計(jì)劃生育權(quán)益，享受計(jì)劃生育免費(fèi)技術(shù)服務(wù)的憑證，同時(shí)，也是在現(xiàn)居住地辦理生育服務(wù)登記的憑證。

流動(dòng)人口違法生育后，社會(huì)撫養(yǎng)費(fèi)如何計(jì)征？

根據(jù)流動(dòng)人口違法生育行為發(fā)生地確定征收標(biāo)準(zhǔn)。1.當(dāng)事人的生育行為發(fā)生在現(xiàn)居住地的，由現(xiàn)居住地的縣級(jí)人民政府計(jì)劃生育行政部門(mén)按照現(xiàn)居住地的征收標(biāo)準(zhǔn)作出征收決定；2.當(dāng)事人的生育行為發(fā)生在其戶(hù)籍所在地的，由戶(hù)籍所在地縣級(jí)人民政府計(jì)劃生育行政部門(mén)按照戶(hù)籍所在地的征收標(biāo)準(zhǔn)作出征收決定；3.當(dāng)事人的生育行為發(fā)生時(shí)，其現(xiàn)居住地或戶(hù)籍所在地縣級(jí)人民政府計(jì)劃生育行政部門(mén)均未發(fā)現(xiàn)的，則由首先發(fā)現(xiàn)其生育行為的縣級(jí)人民政府計(jì)劃生育行政部門(mén)按照當(dāng)?shù)氐恼魇諛?biāo)準(zhǔn)作出征收決定；4.當(dāng)事人在一地已經(jīng)被征收社會(huì)撫養(yǎng)費(fèi)的，在另一地不因同一事實(shí)再次被征收社會(huì)撫養(yǎng)費(fèi)。

第三篇：導(dǎo)游業(yè)務(wù)知識(shí)問(wèn)答

武漢九州方圓教育

004km.cn Appendix 1 Questions and Answers 1.What is the guide?

The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan.1.什么是導(dǎo)游人員？按職業(yè)性質(zhì)可將它分為哪幾類(lèi)？

答：導(dǎo)游人員是指按照《導(dǎo)游人員管理?xiàng)l例》的規(guī)定取得導(dǎo)游證，接受旅行社委派，為游客提供向?qū)А⒅v解及相關(guān)旅游服務(wù)的人員。按職業(yè)性質(zhì)可將它分為：（1）專(zhuān)業(yè)導(dǎo)游人員；（2）兼職導(dǎo)游人員；（3）自由職業(yè)導(dǎo)游人員。

2.How many kinds of guides are there in terms of different duties? Please define them respectively(at least two types).2.按業(yè)務(wù)范圍可將導(dǎo)游人員分為那幾種類(lèi)型并分別解釋?zhuān)ㄖ辽賰煞N）。

In terms of different duties, guides are divided into different types.They are tour leader, national guide, local guide and scenic spots guide.The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort service to the tour group(tourists).The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc.services to the tour group(tourists).3.Please narrate the main duties of the national guide.The main duties of the national guide are as follows： 1)Carry out the reception plan;

2)Maintain contact with related departments;3)Organize and coordinate travel activities;

4)Protect the safety of tourists and resolve problems;5)Do propaganda and investigation.3.全程陪同導(dǎo)游人員的主要職責(zé)有哪些？

答：（1）實(shí)施旅游接到計(jì)劃；（2）聯(lián)絡(luò)工作；（3）組織協(xié)調(diào)工作；（4）維護(hù)安全、處理問(wèn)題；（5）宣傳調(diào)研工作。

4.Please narrate the main duties of the local guide.The main duties of local guide are as follows： 1)Arrange the tour activities;2)Do well the reception work;3)Guide and interpret;

4)Protect the safety of tourists;5)Settle the problems.4.地方陪同導(dǎo)游人員的主要職責(zé)有哪些？

答：（1）安排旅游活動(dòng)；（2）做好接待工作；（3）導(dǎo)游講解；（4）維護(hù)安全；（5）處理問(wèn)

武漢九州方圓教育

004km.cn 題。

5.What preparations should the local guide do before the tour group arrives? 地陪在旅游團(tuán)抵站前應(yīng)做哪些準(zhǔn)備工作？

The preparations the local guide should do are as follows：

1)Confirm the exact arrival time of the tour group;2)Fix on the start time with the driver;

3)Consult the parking place with the driver;4)Check the exact arrival time of the tour group;5)Get in touch with the porter;6)Get ready to meet the tourists.6.What should the guide do on the way after meeting the group? 1)Extending the welcome speech;

2)Explaining the landscapes along the way;

3)Introducing the local conditions and customs(including the outline of city);4)Introducing the hotel the tour group will stay at;

5)Announcing the itinerary of the right day or the next day.6.地陪接團(tuán)后赴飯店途中應(yīng)做好哪些服務(wù)工作？ 答：（1）致歡迎詞；（2）調(diào)整時(shí)間；（3）首次沿途導(dǎo)游；（4）介紹下榻飯店；（5）宣布當(dāng)日或次日的活動(dòng)安排。

7.What should the local guide do before he shows the group to go sightseeing? 1)Prepare the guide flag, the identity card（胸卡）and some other necessary credentials（票證）； 2)Urge the driver to do preparation well;3)Confirm the reservations of meals;

4)Arrive at the gathering site at least 10 minutes in advance before starting the visit;5)After meeting the guests, check the number of the tour group;6)Remind the guests of some notices;

7)At last, gather all the tourists to get on the coach on time.7.地陪在帶團(tuán)參觀(guān)出發(fā)前應(yīng)做哪些準(zhǔn)備工作？ 答：（1）備好導(dǎo)游旗、胸卡和票證；（2）促使司機(jī)做好準(zhǔn)備工作；（3）核實(shí)訂餐情況；（4）提前10分鐘到達(dá)集合地點(diǎn)；（5）清點(diǎn)人數(shù)；（6）提醒注意事項(xiàng)；（7）準(zhǔn)時(shí)集合客人等車(chē)。

8.What should he/she pay attention to when the guide explain? 導(dǎo)游講解中應(yīng)該注意那些問(wèn)題？

The explanation should vary with each individual;should not be too complicated or simple;should include the basic historic background, the features, status and special value of the scenic spots, etc.The language shouldn’t only be easy to understand but also be vivid, beautiful, expressive and full of passions;shouldn’t only make the tourists to get new knowledge but also get the enjoyment of beauty.9.What knowledge should the national guide prepare before meeting the tour group? 接團(tuán)前全陪需要做好哪些知識(shí)準(zhǔn)備？

武漢九州方圓教育

004km.cn 1)Should understand the general conditions of the politics, economy, history, culture, folk

customs and the scenic spots of the tour destination;

2)In the same time, should understand the above similar conditions of the place where the guests come from so as to make a contrast and communicate more with the tourists;3)Should understand the related knowledge of different destinations along the trip.If the national guide has no idea about some destinations the group will pass, he/she must inquire the basic knowledge about these destinations in advance, e.g.the main scenic spots, the appearance of the city, the people’s condition and the folk customs.10.What services should the national guide offer to the tourists during the trip? 全陪在旅行過(guò)程中應(yīng)為游客提供哪些方面的服務(wù)？ 1)Offer life services as follows：

a.Help the local guide to check the number of the tour group’s passengers and look after the aged people or the handicapped to get on or get off the coach when the tour group starts, comes back, gets on or gets off the coach;

b.During the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accidents from happening in order to ensure the security of the passengers’ life and property;

c.The national guide should help the passengers to settle the difficult problems according to the principle “Reasonable and Possible”;

d.The national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork.2)Offer explanation and entertainment services.3)Act as a good adviser for passengers to go shopping.11.What are the requirements for the guide’s dress?

導(dǎo)游人員的著裝要求是什么？

1)The male guide can’t wear the round collar shirt, pants and sandals;

2)The female guide can’t wear hand ring, earrings, miniskirt and suspenders, can’t be richly attired and heavily made-up（不濃妝艷抹）, can’t wear hig-heeled shoes and dye the hair.12.What kind of people can’t be issued the guide certificate?

哪些人不能發(fā)導(dǎo)游證？

1)The people who have infectious diseases;

2)The people who have ever got the administrative penalty;

3)The people who haven’t civil conduct ability and whose civil conduct are restricted;4)The people whose guide certificates have ever been disqualified（吊銷(xiāo)）.13.Please list the materials which should be prepared before the guide meets the tourists in detail?

請(qǐng)?jiān)敿?xì)列舉導(dǎo)游人員上崗前必要的物質(zhì)準(zhǔn)備。

Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌)and settlement vouchers（結(jié)算憑證）.14.What should a local guide prepare before sending tourists off?

地陪在送客之前應(yīng)做好哪些準(zhǔn)備工作？

武漢九州方圓教育

004km.cn 1)Check and confirm the transportation tickets;2)Discuss and confirm the time of baggage 3)Discuss and confirm the departure time;4)Help the guests check out;

5)Return the tourists’ credentials to the tourists in time.15.How does a tour guide establish a position of leadership and set up a good image in the tour group? 導(dǎo)游人員應(yīng)如何確立在旅游團(tuán)中的領(lǐng)導(dǎo)地位和良好形象？

A: In order to establish the position of leadership in the tour group, the tour guide should do as follows:

1)Treating tourists with all sincerity, offering warm service;

2)Thinking from the tourist’s angle, treating the tourist generously（寬容）;3)Fostering a popular trust, being good at coping with complicated situations.B: In order to set up a good image in the tour group, the tour guide should do as follows: 1)Pay much attention to the first impression;2)Maintain good image;

3)Make a final excellent impression on passengers.16.What kind of thought and moral should a guide have?

導(dǎo)游人員應(yīng)具備哪些良好的思想品德？ 1)A deep love for the motherland;2)Excellent moral and quality;

3)Loving his/her job and fulfilling his/her duty（熱愛(ài)本職工作，盡職盡責(zé)）;4)Noble sentiments（崇高的情操）;

5)Obedience to the laws and regulations（遵紀(jì)守法）.17.What are the two styles of tour guide service?

兩種導(dǎo)游服務(wù)方式是什么？

1)Guide by illustrations, words, audio and video（圖文聲像導(dǎo)游）;2)Guide by interpretation on the spot（實(shí)地口語(yǔ)導(dǎo)游）.18.What are the “Four Unsuitable Points” Principle for receiving children? 1)Don’t buy children food and toy;

2)Don’t pay too much attention to children and make other tourists feel slighted;3)Don’t take children out even if gaining their parents’ permission;

4)When Children are ill, the guide suggest the parents to take the sick children to see a doctor instead of giving children medicine, the guide should not provide medicine to children.接待兒童的“四不宜”原則指的是什么？ 答：（1）不宜給兒童買(mǎi)食物、買(mǎi)玩具；（2）不宜突出了兒童，冷落了其他游客；（3）即使是家長(zhǎng)同意也不宜單獨(dú)把兒童帶出活動(dòng)；（4）兒童生病，應(yīng)及時(shí)建議價(jià)者請(qǐng)醫(yī)生診治，而不宜見(jiàn)一起給孩子服藥，更不能提供藥品給兒童服用。

19.What are the main contents of a welcome speech?

歡迎辭的主要內(nèi)容有哪些？

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A welcome speech includes：greeting（問(wèn)候語(yǔ)）, welcoming, introduction, hopes（希望）and best wishes（祝愿）.20.What does a farewell speech include?

歡送辭的主要內(nèi)容有哪些？ 1)Express gratitude（感謝）;

2)Express friendship and farewell feelings（惜別）;3)Solicit comments and suggestions（征求意見(jiàn)）;4)Express apologies（致歉）;5)Express best wishes（祝愿）.21.What are the four famous Buddhist mountains of China? 1)Mount Putuo in Zhejiang Province;2)Mount Wutai in Shanxi Province;3)Mount Jiuhua in Anhui Province;4)Mount Emei in Sichuan Province.22.What are the four famous Taoist mountains? 1)Mount Wudang in Hubei Province； 2)Mount Qingcheng in Sichuan Province； 3)Mount Zhongnan in Shaanxi Province； 4)Mount Longhu in Jiangxi Province.23.What does tour guide service include?

導(dǎo)游服務(wù)的范圍是什么？ 1)Interpretation service;2)Daily life service;3)City traffic service.24.What is the period of time for a guide from elementary guide to secondary, senior and superior guide?初級(jí)導(dǎo)游到中級(jí)、高級(jí)、特級(jí)導(dǎo)游的年限？ 2 years;4 years;5 years.25.When were the three largest travel agencies of China established and their English abbreviations?

1)China International Travel Service, 1954, CITS;2)China Travel Service, 1974, CTS;

3)China Youth Travel Service, 1980, CYTS.26.What are the characteristics of tour guide service?導(dǎo)游服務(wù)的特點(diǎn)？ 1)Strong independence;

2)High combination of mental and physical labours;3)Variety and complication of objective demands.武漢九州方圓教育

004km.cn 27.What does the A.S.K principle refer to? 1)A, the work attitude of guide;2)S, the skill and ability of guide;

3)K, the depth and width of guiding knowledge.28.What are the functions of tour guide service in economy? 導(dǎo)游服務(wù)的經(jīng)濟(jì)性主要體現(xiàn)在： 1)Make profit directly;（1）直接創(chuàng)收；

2)Enlarge the resources of tourists and make money indirectly;(2）擴(kuò)大客源、間接創(chuàng)收； 3)Promote goods;（3）促銷(xiāo)商品；

4)Promote economic exchanges.（4）促進(jìn)經(jīng)濟(jì)交流。

29.With what conditions can a guide apply for the guide certificate?具備哪些條件可申請(qǐng)導(dǎo)游證？

2)Has signed the labor contract with the travel service;3)Or has registered in the guide service company;

4)Takes the proof materials to the tourism administration to apply for the guide certificate.30.Comparing with the group travel, which characteristics does the free independent travel have? 1)The travel plan and schedule for the free independent travel can be arranged by the free independent traveler himself, but for the group travel, these are generally arranged by the travel service or the related service agency ahead of time;2)The free independent travel is generally composed of a tourist or several tourists, but the group travel is generally composed of more than ten tourists;3)The free independent travel is capricious（反復(fù)無(wú)常的）and changeable, and the service items are not fixed, what’s more, the degree of its freedom is big;but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan;4)The payment method for the free independent travel is sometimes paying cash oddly for different tour items according to retail rate, so its price is relatively more expensive than that of the group travel;but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency;5)Because the free independent travel has no tour leader and national guide, the service for it is more difficult.與團(tuán)隊(duì)旅游相比,散客旅游具有哪些特點(diǎn)?

答:(1)預(yù)定期短;(2)規(guī)模小;(3)批次多;(4)要求多;(5)變化大。散客旅游與團(tuán)隊(duì)旅游的區(qū)別表現(xiàn)在哪些方面?

答:(1)旅游方式不同:旅游團(tuán)隊(duì)行程由旅行社安排,散客的行程則是自行安排；(2)人數(shù)不同:旅游團(tuán)隊(duì)一般是10人以上,散客則是10人以下；(3)服務(wù)內(nèi)容不同:團(tuán)隊(duì)服務(wù)按計(jì)劃進(jìn)行,散客旅游的隨意性較強(qiáng)；(4)付款方式和價(jià)格不同：團(tuán)隊(duì)旅游費(fèi)用在出游前一次付清，散客旅游則是零星現(xiàn)付；（5）服務(wù)難度不同：散客旅游沒(méi)有領(lǐng)隊(duì)和全陪，服務(wù)難度更大。

31.What is the tourist’s psychological status at the beginning of traveling?

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004km.cn Seek for safety and newness.游客在旅游活動(dòng)不同階段的心理主要有哪些？ 答：（1）旅游初期階段：求安全心理、求新心理；（2）旅游中期階段：懶散心態(tài)、新全心理、群體心理；（3）旅游后期階段：忙于個(gè)人事務(wù)。

32.What is the tourist’s psychological status in the middle of traveling?

Idleness psychology;psychology for seeking perfection;colony psychology.33.What is the tourist’s psychological status at the end of traveling?

Being busy with personal affairs.34.What is the trend of tour guide service?導(dǎo)游服務(wù)的趨勢(shì)？

1)High-導(dǎo)游內(nèi)容的高知識(shí)化；

2)Scientific guide measure;導(dǎo)游手段的科技化； 3)Varied guide styles.導(dǎo)游方式的多樣化。

35.What are the four styles of question and answer method for the guide? 導(dǎo)游人員運(yùn)用問(wèn)答法的四種形式？

1)The guide asks the question and answers by himself;2)The guide asks the question and the tourist answers;3)The tourist asks the question and the guide answers;

4)The tourist asks the question and answers by himself/herself.36.What are “ the four treasures of traveling”?旅游活動(dòng)中的旅游四寶是指什么？

Fan;umbrella;glasses and sun helmet（太陽(yáng)帽）.37.What do the letters F, C, Y, K refer to in the international air transport?

國(guó)際航空中，英文字母表示的客艙等級(jí)？

1)F= first class;2)C= business class;3)Y= economy class;

4)K= thrift class.平價(jià)艙。

38.What are the types of China’s passport?中國(guó)護(hù)照的種類(lèi)？

1)Diplomatic passport;

2)Business passport;公務(wù)護(hù)照； 3)Common passport.普通護(hù)照。

39.What is the guide language in broad sense?什么是廣義的導(dǎo)游語(yǔ)言？

1)Oral language;口頭語(yǔ)言 2)Body language;態(tài)勢(shì)語(yǔ)言 3)Written language;書(shū)面語(yǔ)言 4)Side 副語(yǔ)言

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004km.cn 40.What is the basic patterns of oral language of the guide?

1)Monologue;2)Dialogue.40.口頭語(yǔ)言有哪兩種形式？其表達(dá)要領(lǐng)包含哪些方面？

答：口頭語(yǔ)言有獨(dú)白式和對(duì)話(huà)式兩種基本形式。其表達(dá)要領(lǐng)包括（1）音量大小適度；（2）語(yǔ)調(diào)高低有序；（3）語(yǔ)速快慢相宜；（4）停頓長(zhǎng)短合理。

41.What are the key points of oral language of the guide?

Moderate volume, tune, speed of speech and reasonable pause.42.How to deal with the relationship with the tour leader?

1)Respect the tour leader and often consult with him if in trouble;2)Show concern for the tour leader and support his work;

3)Give more honor to the tour leader and bring their positive factors into play;4)Be flexible and active and grasp the initiative of work;

5)Try to gain the tourists’ support and avoid conflict with the tour leader in a direct way.為搞好與旅游團(tuán)領(lǐng)隊(duì)的關(guān)系，導(dǎo)游人員應(yīng)注意哪些問(wèn)題？ 答：（1）尊重領(lǐng)隊(duì)，遇事與領(lǐng)隊(duì)多磋商；（2）關(guān)心領(lǐng)隊(duì)，零落了其他游客；（3）多給領(lǐng)隊(duì)榮譽(yù)，調(diào)動(dòng)領(lǐng)隊(duì)的積極性；（4）靈活應(yīng)對(duì)，掌握工作主動(dòng)權(quán)；（5）爭(zhēng)取游客支持，避免與領(lǐng)隊(duì)正面沖突。

43.How to find your group at the airport or train station?

怎樣在飛機(jī)場(chǎng)或火車(chē)站找到所接的旅行團(tuán)？

1)Show up the sign card-board with the group code, name of the tour escort or name of the national guide on it;2)Stand at the eye

3)Go to ask tourists politely according to their nationalities feature, number of the tourists in the group, the group flag, sign, tag, etc.44.What should a tour guide do after he/she has met the tour group?

導(dǎo)游在導(dǎo)游接到客人后應(yīng)該做什么？

1)Collect the luggage together with the tour escort, national guide and the porter;2)Make sure that no luggage has been lost or damaged.Then leave the luggage to the porter and have the luggage sent to the hotel;3)Take the tour group to the bus and help them get on.45.What should a tour guide do when the tourists arrive at the hotel ?

游客抵達(dá)酒店時(shí)導(dǎo)游應(yīng)該作什么？

1)Help them check in;(fill in the forms;get room keys, etc.)

2)Introduce the hotel facilities(the location of the restaurant, elevator, cashier, business centre, post office, etc.);

3)Note down the room numbers of the tour escort and the national guide;4)Inform the tourists of the itinerary just for the day or the next day;

武漢九州方圓教育

004km.cn 5)Arrange morning call for the tourists and tell the bellboy to deliver the luggage to their rooms;6)Check and discuss the itinerary in detail with the tour escort.46.What should a tour guide do after the tour group arrives at the airport or railway station before departure?在游客抵達(dá)機(jī)場(chǎng)或火車(chē)站后離開(kāi)前，導(dǎo)游員應(yīng)該做什么？ 1)Get in contact with the porter soon after arrival;

2)Check and get the airline tickets, the boarding cards and the baggage tags from the porter’s hands.And hand in them to the national guide or tour escort(if there is no national guide);3)Remind the tourists to pay the airport construction fee or airport tax;

4)See them off until the means of transportation is gone.For the outbound group(international group), the tour guide can leave the airport after the tourists enter the separate area.47.Being a tour guide, how would you take care of the aged tourists?

作為導(dǎo)游員，接待高齡游客應(yīng)注意什么問(wèn)題？

1)Slow down walking speed and speaking speed;2)Answer their questions patiently;

3)To prevent the aged tourists from getting lost, the tour guide should keep telling them the parking lot of the tour bus, the tour route in the scenic spot, etc.4)Tell the aged if anyone does get lost, stay there until the tour guide comes to get him/her;5)Don’t hurry them up during the tour;let them often have a rest when they feel tired.接待高齡游客應(yīng)注意哪些問(wèn)題？ 答：（1）妥善安排日程；（2）做好提醒工作；（3）注意放慢速度；（4）耐心解答問(wèn)題；（5）預(yù)防游客走失。

48.What should a tour guide do when taking disabled or handicapped tourists?

在接待殘疾游客時(shí)，導(dǎo)游員應(yīng)該注意哪些問(wèn)題？

1)Make careful preparations for the disabled tourists.For instance, prepare a wheelchair;ask for a spacious bus;and go inside the Arrival Hall of the airport to meet them if necessary;2)Choose a tour route with less or non 3)Arrange the dining hall on the first floor;

4)Let the deaf-mute tourists sit in the front seat of the bus so they can read your body language;5)Try to let the blind tourists touch the things wherever possible.49.What should a tour guide do when he takes a religious group?

在接待宗教旅游團(tuán)體時(shí)，導(dǎo)游員應(yīng)該注意哪些問(wèn)題？

1)Carefully study the religious policy of our country;

2)Make preparations in advance.For instance, what religion do the tourists believe? Which church do they want to go? When does the church open? Where is the location of the church? etc.3)Satisfy their specific demands.For instance, certain restaurant, certain meal, or even certain time for those religious people.武漢九州方圓教育

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50.How to extend the farewell speech?怎樣致歡送辭？

1)Look back on the sightseeing activities in the past few days and express your appreciation to the tourists for their support and good cooperation;

2)Express that you cherish the cordial friendship with them and tell them that you are going to miss them after departure, and let them know that having been their tour guide is a memorable experience that you will remember forever;

3)Ask them for their opinions and suggestions and let them know that their opinions and suggestions will help improve your work in the future;

4)Take this opportunity to express your apology for anything unsatisfactory during their stay;5)Wish all of the tourists a pleasant journey to the next city and happy stay in China.If the tourists are about to leave China, wish them good luck and convey best regards to their families and their relatives, and tell them that they are welcome to come back again.51.How to help a tourist extend his/her visa?怎樣幫助游客延長(zhǎng)簽證？

1)Get the document（證明）with a reasonable explanation from the local travel service;2)With the document from the travel service, passport and group visa, he/she has to go to the local Authorized Public Security Bureau and go through some formalities for separating his/her visa from the group visa and extending his/her visa;3)The tourist has to pay all the extra expenses.52.In which situation should a tour guide stop a tourist from taking activities on his/her own?

在什么情況下，導(dǎo)游應(yīng)阻止客人進(jìn)行自由活動(dòng)？

1)On the day when the group is going to leave for another destination;2)For those complicated places and dangerous places;3)Attention：

a.Don’t ride a bicycle on his/her own;b.Don’t have a boat

c.Don’t swim in those prohibited swimming areas;

d.Don’t go to those complicated places, dangerous places as well as those areas off limits（禁止進(jìn)入的）for foreigners.53.What should a guide do to prevent tourists from getting lost during sightseeing? 1)Spare no efforts to keep reminding the tourists to take the hotel card with them if they leave the hotel on their own;remember the tour bus number during the sightseeing;remember the parking lot;departure time, etc.2)Each time on the bus in the morning, remind the tourists of the schedule in the morning and in the afternoon separately.When arriving at a scenic spot, the guide should make sure that they all know the tour route, the exact time of staying at this scenic spot, the coach number and the parking lot;

3)Keep counting the tourists whenever you move to another scenic spot, just to make sure that no one is missing;

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004km.cn 4)Act in close coordination with the national guide and the tour escort.Being a local guide, you ought to walk in front of the group with a flag or group sign holding in the hand.Let the national guide and tour escort walk at the back just to make sure that no one gets lost;5)Put more efforts on good language and wide knowledge.The guiding in the scenic spot should be vivid and interesting enough to attract the tourists’ attention.如何預(yù)防游客走失？ 答（1）做好提醒工作；（2）做好各項(xiàng)活動(dòng)的安排和預(yù)報(bào)；（3）時(shí)刻和游客在一起，經(jīng)常清點(diǎn)人數(shù)；（4）地陪、全陪和領(lǐng)隊(duì)?wèi)?yīng)密切配合，做好旅游團(tuán)的斷后工作；（5）導(dǎo)游又要以高超的導(dǎo)游技巧和豐富的講解內(nèi)容吸引游客。

54.Which aspects does the cultural character of tour guide’s service display on ?

導(dǎo)游服務(wù)的文化性表現(xiàn)在哪些方面？

1)The tour guide’s service is an important channel to disseminate the culture;2)The tour guide’s service is a media of aesthetic appreciation and seeking knowledge.55.What are the common types of tourists’ individuality characteristics?

游客的個(gè)性特征一般分為哪幾種類(lèi)型？

The lively（活潑的）style;the steady（穩(wěn)重的）style;the irritable（急噪的）style;the melancholy（憂(yōu)郁的）style.56.From which aspects should the tour guide instruct the tourist correctly to view the scenery and enjoy the beauty? 1)Transmitting the correct aesthetic[]appreciation information;2)Analyzing the tourist’s aesthetic appreciation feeling;3)Stimulating the tourist’s imagination thinking;4)Grasping flexibly the method to view the scenery and enjoy the beauty.導(dǎo)游人員從哪些方面去正確引導(dǎo)游客觀(guān)景賞美？ 答：（1）傳遞正確的審美信息；（2）分析游客的審美感受；（3）激發(fā)游客的想象思維；(4)靈活掌握觀(guān)景賞美的方法。

57.Which aspects is the tour guide’s vision(sight)composed of? How many methods does the application of vision have? A: The tour guide’s vision is mainly composed of three aspects which are the change of pupil, the length of vision contact and the angle of vision contact.B: The application methods of vision mainly include: 1)The joint of vision;2)The movement of vision;3)The distribution of vision;4)The unification of vision and explanation.導(dǎo)游員的目光有哪些方面組成？運(yùn)用目光的方法有哪些？

答：導(dǎo)游員的目光由瞳孔變化、目光接觸的長(zhǎng)度和目光接觸的向度組成。導(dǎo)游員運(yùn)用目光的方法主要：（1）目光的聯(lián)結(jié)；（2）目光的移動(dòng)；（3）目光的分配；（4）目光與講解的統(tǒng)一。

58.What’s the method of stressing the main points? Which aspects does the tour guide generally

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004km.cn have to highlight when he explains? A: The method of stressing the main points refers to stress the knowledge of some aspect and not to stress all things when the tour guide explains.B: When the tour guide explains, generally he must stress the following aspects: 1)The unique points of the scenic spot;2)The representative landscape;

3)The content the tourist is interested in;

4)The most important point of something and some place.什么是突出重點(diǎn)法？導(dǎo)游講解時(shí)，一般要突出哪些方面？

答：突出重點(diǎn)法就是做導(dǎo)游講解中不面面俱到，而是突出某一方面的導(dǎo)游方法。導(dǎo)游講解時(shí)一般要：（1）突出景點(diǎn)的獨(dú)特之處；（2）突出具有代表性的景觀(guān)；（3）突出游客感興趣的內(nèi)容；（4）突出“……..之最”。

59.What’s the subjective reasons that no guide comes to meet them when the tourists arrive? 1)The tour guide hasn’t done his work carefully, e.g.he hasn’t read the travel plan carefully;2)The tour guide hasn’t arrived at the meeting place ahead of time according to the ruled time;3)The tour guide hasn’t read the modified record;4)The tour guide hasn’t checked the modified flight timetable;5)The tour guide hasn’t chosen the proper place to meet the tourists with the reception logo.造成漏接的主觀(guān)原因有哪些？ 答：（1）工作不細(xì)致，沒(méi)有仔細(xì)閱讀接待計(jì)劃；（2）沒(méi)有按規(guī)定提前到達(dá)接站地點(diǎn)；（3）只讀接待計(jì)劃，沒(méi)有看變更計(jì)劃，還按原計(jì)劃接團(tuán)；（4）沒(méi)有查閱新的時(shí)刻表；（5）導(dǎo)游接站時(shí)的地點(diǎn)不當(dāng)。

60.What’s the difference between the formal guide certificate and the temporary guide certificate? 1)The prerequisite conditions are different in obtaining the formal certificate.The formal guide needs to pass the guide qualification test and apply for the formal guide certificate from the tour administrative department after he obtains the guide qualification certificate.The temporary guide needn’t obtain the guide qualification certificate.2)The demands for language ability are different.The formal guide is not limited by language ability.While the temporary guide must be the person who grasps some specific language and owns some special language ability and is urgently needed by the travel agency which hands in the application to the tour administrative department.Otherwise the temporary guide can’t apply for the temporary guide certificate.3)The application procedures are different.The formal guide certificate must be applied by the tour guide himself;while the temporary guide certificate must be applied by the travel agency according to its needs.4)The terms of validity（有效期）are different.The term of validity of the formal guide certificate is three years and the tour guide may apply for changing a new one after the formal guide certificate expires（期滿(mǎn)）;while the term of the temporary guide certificate is no more than three months and it can’t be postponed after it expires.If the travel needs to engage a temporary guide, it must handle the application procedures again.正是導(dǎo)游證與臨時(shí)導(dǎo)游證有何區(qū)別？

武漢九州方圓教育

004km.cn 答：（1）取得導(dǎo)游證的前提條件不同。（2）對(duì)語(yǔ)言能力的要求不同。（3）申領(lǐng)程序不同。（4）有效期限不同。

61.How to prevent the public security accidents? 1)When the tourists check in the hotel, the tour guide should suggest the tourists store the valuables in the safe box of hotel, and don’t take lots of cash with them or leave lots of cash in the room of hotel;2)The tour guide should remind the tourists not to tell strangers their room number or let strangers enter their room, and lock the door when they come in and go out of the room;3)The tour guide should remind the tourists not to change foreign currency with the private, and explain the foreign exchange regulations of our country to them;4)When the tourists leave the tourist coach, the tour guide should remind the tourists not to leave behind their credentials or valuables, and he must also remind the driver to lock the coach door, close windows and not to go away too far;5)When the tourists join the activity in the scenic spot, the tour guide should stay with the tourists all the time and pay attention to the environment, and remind the tourists to take care of their own belongings at any time;6)When the coach travels on the way, the tour guide and driver should not stop to let the others to take a lift;if the unidentified person blocks the coach, the tour guide should remind the driver not to stop the coach.如何做好治安事故的預(yù)防？

答：（1）建議游客將貴重財(cái)物存入飯店保險(xiǎn)柜，注意保管好自己的財(cái)物；（2）提醒客人不要將房號(hào)告訴陌生人；不讓陌生人和自稱(chēng)維修人員隨意進(jìn)入房間；進(jìn)入房間要鎖好門(mén)。（3）提醒客人不要與私人兌換外幣。（4）下車(chē)后提醒客人帶好貴重物品，提醒司機(jī)關(guān)好車(chē)窗，不要離車(chē)太遠(yuǎn)。（5）在景點(diǎn)活動(dòng)時(shí)，要始終與游客在一起，隨時(shí)清點(diǎn)人數(shù)。（6）汽車(chē)行駛途中，有人攔車(chē)，提醒司機(jī)不要停車(chē)，不讓陌生人搭車(chē)。

62.How to avoid the accident of missing a plane or train? 1)Carefully check the date, flight number or train number, departure time on the tickets and the exact location of the airport or train station;For the international flight, the tour guide needs to reconfirm（再確認(rèn)）the flight tickets apart from checking the items mentioned above;2)If the fight tickets or train tickets are not available when the guide takes a tour（帶團(tuán)）, keep in touch with the local travel service any time available during and after sightseeing for further information.When the tour guide gets the tickets, he must check the flight number or train number, the departure time on the tickets, the location of the airport or train station and the total number of tickets again, just to find out if there are any changes compared to the original schedule;

3)The activities on the departure day should be very well arranged.There should be no arrangement to the complicated districts or remote areas for sightseeing on departure day.Don’t arrange the tourists to shop on their own on departure day for fear they might get lost or miss their plane or train;4)Leave enough time for driving to the airport or train station and put traffic jam or traffic accident into your consideration;5)Make sure to arrive at the airport or train station on schedule;

武漢九州方圓教育

004km.cn International flights: 2 hours in advance;Domestic flights: 1 hour and half(90 minutes)in advance;By train: 1 hour before the train takes off.怎樣避免誤機(jī)事故的發(fā)生？ 答：（1）提前落實(shí)游客離站的交通票據(jù)，核對(duì)日期、班次、時(shí)間、目的地；（2）若交通票據(jù)沒(méi)有落實(shí)時(shí)，要隨時(shí)與旅行社聯(lián)系，了解航班有無(wú)變化。（3）臨行前，不安排游客去環(huán)境復(fù)雜的景點(diǎn)游覽，不組織去熱鬧的場(chǎng)所購(gòu)物；（4）安排充裕的時(shí)間去機(jī)場(chǎng)，確保在規(guī)定的時(shí)間到達(dá)機(jī)場(chǎng)。

63.How to pay attention to the dietetic hygiene during taking a group? 1)Pay attention to the hygiene of drinking water;2)Fruits and melons must be cleaned and peeled before eating them;3)Treat every meal cautiously.When we are hungry, we shouldn’t eat what there is;4)Learn how to judge whether the hygiene of eating house is qualified;5)Be moderate in eating and drinking on the traffic.在帶團(tuán)旅游時(shí)如何注意飲食衛(wèi)生？ 答：（1）注意飲水衛(wèi)生；（2）瓜果一定要洗凈或去皮再吃；（3）慎重對(duì)待每一餐，不能饑不擇食；（4）學(xué)會(huì)鑒別餐飲店衛(wèi)生是否合格；（5）在車(chē)船或飛機(jī)上要節(jié)制飲食。

64.What are the tourists’ special requests on diet? 1)Special requests for food because of religions, living habits and body conditions;2)Special request for changing the meal or changing the restaurant;3)Special request for having the meal independently;4)Special request for having the meal in the room(room service);5)Special request for tasting special flavors;6)Special request for delaying the dinner time.旅游者餐飲方面的特殊要求主要有哪幾個(gè)方面？ 答：（1）特殊的飲食要求；（2）要求換餐；（3）要求單獨(dú)用餐；（4）要求提供客房?jī)?nèi)用餐；（5）要求自費(fèi)品嘗風(fēng)味；（6）要求推遲用餐時(shí)間。

65.How will a guide guard against receiving a wrong group?

1)The guide should arrive at the right place to wait for the tour group in advance;

2)When meeting the group, the guide should check the name of the tourist generating travel service（客源地旅行社）and the name of the tourist destination organizing travel service, the code, passengers’number, tour leader’s name(if no tour leader, should check the passengers’ names of the tour group)and hotel of the tour group;

3)The guide should be cautious to prevent the other from taking the group away illegally.如何預(yù)防錯(cuò)接？ 答：（1）導(dǎo)游員應(yīng)提前到達(dá)接站地點(diǎn)迎接旅游團(tuán)；（2）接團(tuán)社要認(rèn)真核實(shí)團(tuán)隊(duì)組團(tuán)社名稱(chēng)、團(tuán)號(hào)、人數(shù)及旅客姓名等。（3）提高警惕，嚴(yán)防社會(huì)其他人員非法接走旅游團(tuán)。

66.How will the guide settle the problem of missing the plane?

武漢九州方圓教育

004km.cn 1)The guide should report immediately to the travel service and related departments, and ask for help;

2)The guide should get in touch with the airport(railway station, port)as soon as possible and try his best to make the passengers leave by the latest flight, or arrange the chartered flight(railway carriage, ship)or other traffic for passengers to go to the next destination;3)The guide should soothe the passengers of the tour group and arrange well the hotel and sightseeing, etc.for the passengers if they have to stay longer time;

4)The guide should inform the travel service of the next destination in order to adjust the itinerary as soon as possible;

5)The guide should apologize to the passengers;

6)The guide should write a report about the incident and make a thorough investigation of the reason and responsibility.發(fā)生誤機(jī)事故，導(dǎo)游員應(yīng)如何處理？ 答：（1）導(dǎo)游員應(yīng)立即向旅行社報(bào)告，請(qǐng)求得到協(xié)助；（2）盡快與機(jī)場(chǎng)聯(lián)系，爭(zhēng)取讓客人乘最近的航班離開(kāi)本地；（3）穩(wěn)定客人的情緒，安排好滯留期間的食宿和游覽；（4）及時(shí)通知下一站，以便調(diào)整下一站日程。

67.What should the guide do if the passenger is lost at the scenic spots? The guide should do as follows：

1)Find out the incident and look for the guest as soon as possible;2)Ask for help from the public security management and the management of the scenic spot;3)Connect with the hotel;4)Report to the travel agency;5)Deal with the aftermath;6)Write the incident report.在景點(diǎn)游覽時(shí)，游客走失，導(dǎo)游員如何處理？ 答：（1）了解情況，立即尋找；（2）需力求公安、景點(diǎn)管理部門(mén)幫助；（3）與飯店聯(lián)系；（4）向旅行社報(bào)告；（5）做好善后工作；（6）寫(xiě)出事故報(bào)告。

68.What should the guide do if the passenger demands not to follow the group for one day or one scenic spot?

The guide should do as follows：

1)Tell the guest if he doesn’t go with the group, the travel service won’t return all the expense he paid to the travel service, and he should pay for his own activities by himself;

2)Inform the guest where and when to have the meal so that the guest can come back to have the meal with the group;

3)Remind the guest to be care for his safety and keep his belongings well.4)Remind the guest to take the hotel’s name card on which are the hotel’s name, address and telephone number;

5)Write a Chinese English note for the guest to tell the name and the address of the place where he will go and brief dialogues for reserve;6)Tell the mobile phone number and BP number to the guest if necessary.游客要求全天不隨團(tuán)活動(dòng)時(shí)導(dǎo)游應(yīng)做哪些工作？ 答：（1）向游客說(shuō)明所有費(fèi)用不退，所需各種費(fèi)用自理。（2）告訴游客用餐時(shí)間和地點(diǎn)，以

武漢九州方圓教育

004km.cn 便其歸隊(duì)時(shí)用餐。（3）提醒注意安全，保管好自己的財(cái)物，帶上飯店卡片。（4）給客人寫(xiě)張有關(guān)內(nèi)容的中英文便條，以備不時(shí)之需。（5）告訴自己的聯(lián)系方式。

69.How to prevent missing meeting the guests?怎樣避免漏接事故的發(fā)生？ 1)Read the reception plan carefully;

2)Check the arrival time of transportation means;3)Arrive at the meeting place in advance.70.How to deal with the guests’ common disease? 游客患一般疾病應(yīng)如何處理？

1)Advise the guests to see a doctor;

2)Take care of the guests who suffer from a disease;

3)Go to the hospital with the guests when necessary, and inform the guests of paying the bill by themselves and keeping the diagnosis proof and invoices;

4)Forbidden to give any medicine to the guests without permission.71.How to deal with the effects the tourist asks to deliver? 游客要求為其轉(zhuǎn)送物品應(yīng)如何處理？ 1)Be clear about what it is;

2)Request the tourist to write a trust deed and leave his/her address and telephone number in detail;

3)Request the addressee to write a receipt and sign his/her name;4)Hand in the trust deed and receipt to the travel agency；

5)If this relates to the foreign embassy and consulate, a guide should not accept the delivery in principle.72.How to deal with the tourists’ distributing religious materials?

當(dāng)游客散發(fā)宗教宣傳品時(shí)，導(dǎo)游應(yīng)如何處理？

1)To dissuade the tourists to do so and propagate our country’s policies about religion;2)If they don’t accept our persuasion and cause sabotage[]破壞, the guide should make a report to the concerned departments.Then the accident will be handled by the public security and judicial departments.73.What should be done if a tourist invites his/her friends to join the group?

如果游客要求他的親戚或朋友隨團(tuán)活動(dòng)，導(dǎo)游應(yīng)該怎么做？

1)First, you should ask for permission from the tour escort as well as from all members of the group;

2)Get in contact with the travel service and they are allowed to join the group after going through some related formalities and paying tour expenses;

3)If you are in a hurry or you have no time to take him/her to the travel service, let him/her pay first and give him/her the receipt later;

4)If a foreign journalist or a diplomatic envoy wants to join the group, you must contact the head of the travel service and handle the case according to the relevant stipulation of our government.武漢九州方圓教育

004km.cn

74.How to deal with special request for changing the meal or changing the restaurant?

如何處理游客換餐或更換餐廳的特殊要求？

1)First, we should see whether we have enough time to change it or not.Generally speaking, 3 hours ahead of the dining time, we should take the initiative to contact the restaurant and change the meal or restaurant.But we should inform the tourist that he is requested to pay the extra fee if there is any;

2)For changing the meal, first ask the restaurant whether it has that service or not.If the restaurant doesn’t have that kind of meal, we could change to another restaurant;

3)If changing of the meal or restaurant is requested close to the dining time, or in the restaurant, that all depends on whether it is possible or not.If it is impossible to change, a reasonable explanation is necessary.But if the tourists insist on changing, the tour guide should arrange them to another restaurant, but they have to pay for the meal themselves;4)If a tourists wants to have a meal alone, the tour guide should help him/her arrange it, but he/she has to pay for the meal;5)If a tourists wants to have his/her meal in the hotel room, the tour guide should help him/her, but inform him/her that he/she should pay the extra service charge if necessary.75.What should a tour guide do if he/she does miss receiving the group?

造成漏接事故，導(dǎo)游員應(yīng)如何處理？

1)Tell the tourists the fact, make apology sincerely if it is the tour guide’s fault;

2)If there is some other reasons, you should make more explanation patiently to clear up certain misunderstanding;

3)Try your best to reduce the tourists’ loss to the minimum.For instance, offering warm hearted and attentive service based on the itinerary and fulfilling the contents that is included in the plan, and at the same time taking them to the sightseeing places in their schedule as much as you can.76.What should be done if a tour guide had arrived at the airport or train station ahead of time but he/she still failed to get the group?

發(fā)生了空接事故，導(dǎo)游員應(yīng)如何處理？

1)For a domestic flight, the tour guide should contact the travel service right away to find out the reason;

2)For an international flight, the tour guide ought to check the name list of the group in the international airline office at the airport first, and should try to find out whether the group is on board or not.Then inform the travel service what has happened;

3)For the reason of a few hours’ delay, the tour guide should follow the arrangement made by the travel service and he/she can’t take any action on his/her own or make any arbitrary decision;

4)If the tourists have cancelled the trip, the tour guide should inform the travel service immediately and cancel all the reservations of the hotel, meals, means of transportation, tickets, as well as notify the travel services in other cities.發(fā)生了空接事故，導(dǎo)游員如何處理？

答(1)立即與接待社有關(guān)部門(mén)聯(lián)系，查明原因；（2）如果推遲時(shí)間不長(zhǎng)，可留在接站地點(diǎn)繼

武漢九州方圓教育

004km.cn 續(xù)等候；（3）通知各接待社單位作相應(yīng)的更改；（4）如推遲的時(shí)間較長(zhǎng)，導(dǎo)游員要按有關(guān)部門(mén)的安排，重新落實(shí)結(jié)團(tuán)事宜。

77.If the number of the tourists is more than the original schedule for an international group, what should the guide do?

接待入境團(tuán)時(shí)，如果游客比原計(jì)劃增加了，應(yīng)該怎么辦？

1)Help the additional tourists to acquire landing visa at the airport if necessary;

2)Check with the local travel service first, if so, inform the local travel service to add all kinds of arrangements, such as hotel rooms, meals, and transportation tickets, etc.3)Remind the local travel service to inform the travel services in other cities of the change in number.78.If the number of the tourists is less than the original schedule for an international group, what should the guide do?

接待入境團(tuán)時(shí)，如果游客比原計(jì)劃減少了，應(yīng)該怎么辦？

1)Check the group visa first and cross out the names of those tourists who do not appear from the name list of group visa at airport Customs;

2)Inform the local travel service of the changes so that they can make changes on hotel rooms, meals, transportation tickets, etc.79.How should a tour guide do to help a foreign tourist get a new passport when he/she has lost his/her passport during his stay in China? 當(dāng)外國(guó)游客在中國(guó)丟失護(hù)照，導(dǎo)游員應(yīng)如何幫他獲取新的護(hù)照？

1)Report to the local Public Security Office and get the certificate of loss;

2)Make a report to the travel service and get the document indicating the loss of his/her passport from the local travel service;

3)The tourist who has lost his/her passport should go to the Entry and Exit Office of the local Public Security Bureau with the supporting document from the local travel service and his/her photos to apply for a “l(fā)oss certificate of his passport ”;

4)Go to the embassy or consulate of his/her country in China to apply for a new passport with the supporting documents from the local Authorized Public Security Bureau;

5)With the newly issued passport, the tourist has to go back to the local Authorized Public Security Bureau again to apply for the visa.80.How to deal with the loss of the group visa? 團(tuán)體簽證丟失了應(yīng)如何處理？

1)Get a document indicating the loss of the group visa from the local travel service;2)Prepare relevant documents to apply for a new visa： a.The duplicate copy of original group visa;

b.Retype a new name list in the same format and content as the original one;c.All the passports of the group.3)With all the above-mentioned documents go to the Entry and Exit Office of the local Public Security Bureau to report the loss of group visa and apply for a new one.武漢九州方圓教育

004km.cn 81.What should a tour guide do if an overseas Chinese has lost his passport? 海外華僑丟失了護(hù)照應(yīng)該如何處理？

1)The document indicating the loss of the passport from the local travel service is needed;2)With the supporting document from the local travel service, he/she has to report the loss to the Entry and Exit Office of the local Public Security Bureau and applies for a new passport;3)With the newly issued passport, the tourist must go to the embassy or consulate of his/her resident country in China to get an inbound visa.82.What should a tour guide do if a Hong Kong or Macao tourist has lost his permit? 港澳同胞丟失了出入進(jìn)境通行證應(yīng)該怎樣處理？

1)Report to the local public Security Office to get a loss certificate or get the loss certificate from the local travel service;

2)With the documents or certificate above, he/she must go to the Entry and Exit Office of the local Public Security Bureau to apply for Once Only Permit of Entry and Exit to the People’s Republic of China;

3)The tourist who lost his permit can get a new one from concerned department in Hong Kong or Macao when he/she goes back.83.What should you do for him/her if a tourist has lost his checked luggage at the airport? 如果游客在飛機(jī)場(chǎng)丟失了行李應(yīng)如何處理？

1)Take him to the Lost and Found Department and fill out the claims form for the lost luggage and lost articles;

2)Write down the name of the hotel that the tourist is going to stay in, the telephone number of the hotel, his/her room number if you know and the office telephone number of the travel service, so that he/she can be notified if the lost luggage is found;3)Keep in touch with the airport and check frequently during the trip;

4)If the luggage cannot be found, you ought to help the tourist buy some daily necessities;5)In case the lost luggage cannot be found shortly before he/she leaves the local place, further information of his/her whole trip in China is needed.The tour guide should help him/her inform the airline office of the whole travel route in China, such as the names of cities, the name of travel service in each city, the hotel names that he/she is probably going to stay in and the hotel telephone numbers.When his/her lost luggage is found, they can inform him/her when he/she is in other city and the lost luggage can be transported to the most appropriate place;6)If the luggage does get lost, the tourist can claim for compensation from the airlines in accordance with the international practice.84.How to deal with the interruption by the tourist’s question as the tour guide explains? 1)Hold the welcome attitude and combine the answer with explanation alternatively;2)Don’t answer all the questions of the tourist, generally speaking, only answer the questions concerning with the scenic spot.Make sure not to let the question effect the guide’s explanation negatively;3)Even only one tourist puts questions, the guide should answer the questions to all the tourists in order to attract their attention.武漢九州方圓教育

004km.cn 導(dǎo)游員在講解是被游客因提問(wèn)而打斷，怎么處理？ 答：（1）持歡迎態(tài)度，有選擇的將回答和講解結(jié)合起來(lái)；（2）不要問(wèn)什么回答什么，一般只回答和景點(diǎn)有關(guān)的問(wèn)題，注意不要讓提問(wèn)沖擊自己的講解；（3）即使只有一個(gè)游客提問(wèn)，也要面對(duì)全體游客進(jìn)行解答，以吸引他們的注意力。

85.Due to the delayed arrival, the tour group’s local sightseeing time is shortened, how should the tour guide deal with this problem? 1)Analyzing the difficulty and problem brought by the delay and report in time to the tour organizing and planning departments of the receiving travel service in order to feed back this condition to the organizing travel service and find out the remedial measures as soon as possible.2)Arrange and implement the traffic, accommodation and sightseeing, etc.of the tour group under the help of the tour organizing and planning departments;3)The local guide should adjust the itinerary immediately, compress the time in each scenic spot and try his best not to reduce the planned tour items.旅游團(tuán)的抵達(dá)時(shí)間延誤，在一地的旅游時(shí)間縮短，導(dǎo)游員應(yīng)如何處理？ 答：（1）分析延誤帶來(lái)的困難和問(wèn)題，及時(shí)向接待社和組團(tuán)社報(bào)告，并找出解決方案；（2）在計(jì)調(diào)部門(mén)協(xié)助下落實(shí)交通、住宿、游覽變更事宜；（3）立即調(diào)整活動(dòng)日程，壓縮在每一景點(diǎn)的時(shí)間，盡量不減少計(jì)劃內(nèi)的游覽項(xiàng)目。

86.What should a tour guide do when a tourist is suddenly ill on the way to the tourist attraction?在去旅游景點(diǎn)的途中中，游客突患疾病該如何處理？

1)With the approval of the sick tourist, his/her relatives and tour escort, send him/her to the nearby hospital as soon as possible;2)Report to the travel service right away;

3)The sick tourist should be accompanied by his/her relatives, the tour escort and the national guide.If this group doesn’t consist of national guide or tour escort, the local guide should ask the local travel service for help.87.What should a tour guide do when a tourist is suddenly getting seriously sick during the sightseeing?一位游客在參觀(guān)游覽時(shí)突患重病，導(dǎo)游員應(yīng)如何處理？

1)Don’t move him/her, but make him/her as comfortable as possible if he/she is suddenly sick during the sightseeing;

2)Call for an ambulance as soon as possible;

3)Ask for help from the employees in the sightseeing place;4)Report this case to the travel service;

5)He/she must be accompanied by his/her relatives, tour escort while being sent to the hospital.88.How to deal with the problem when a tourist dies of illness? 游客因病死亡，該如何處理？

No matter what reason, a tourist died during his/her tour is a very bad misfortune.Being a tour guide, we should do as follows：

武漢九州方圓教育

004km.cn 1)Inform his/her family or relatives right away.For the foreign tourist, we must notify his embassy or consulate in China and ask them to inform his/her family or relatives of the grievous news of his/her death so as to come to handle his/her funeral；

2)Help to acquire all the necessary papers from the hospital, such as：Report on Emergency Treatment, Certificate of Death of Illness, and Certificate of DeathDiagnosis.All these papers should be signed by the physician in charge;

3)If the family members of the deceased tourist ask for an autopsy or postmortem examination, they ought to apply for it in written form.And at the same time the application should be signed by the family members, the tour escort and the officer of his/her embassy or consulate in China;

4)If the tourist died of abnormal case, such as negligence of safety or traffic accident or by his/her own hand, the tour guide ought to keep the spot of the accident intact before the police arrive;report to the Public Security Bureau and the travel service right away.If the postmortem examination is needed, the tour guide should help get the “Report on Autopsy” and “Notarial Certificate”from the judicial organs;

5)The remains should usually be cremated, but the “Application of Cremation” should be signed by his/her family or relatives, tour escort, officers of his/her embassy or consulate.Afterwards, they can get the “Cremation Certificate” from the crematory and the “Permit for Outbound Ashes” was issued by civil administration organ;

6)If the deceased tourist has life insurance, the tour guide should help his/her family or relatives get relevant certificates, such as insurance compensation, medial expense reimbursement, etc.7)If the family members want to take the remains back to their country, the tour guide ought to help get the relevant certificates, such as“Certificate of Antiseptic Remains”, “Certificate of Dressing the Corpse in the Coffin”, “Permit for Outbound Remains”, “Permit for Entry and Exit Coffin”, etc.8)All the expenses such as medial expense, cremation, transportation of corpse and other transportation fees should be covered by the family of the deceased tourist;

9)All the belongings of the deceased should be checked and itemized by his/her family members, tour escort, his/her former friends, national guide or the officers from his/her embassy or consulate in China together.The list paper should be signed in duplicate and kept by both sides.The belongings should be handed to his/her family or relatives or officer from his/her embassy or consulate, or ask the tour escort to transfer them with a witness present of those people mentioned above;

10)Whenever the “death”case happened, all the necessary arrangement should be disposed in the presence of the tour escort, his/her family, his/her relatives or representatives of the tour group and the officers from his/her embassy or consulate in China, the head of the travel service and the relevant personnel should also be present.The local guide should take the group to continue the rest of sightseeing together with the acting tour leader.89.What must be done if a traffic accident happens? 發(fā)生了交通事故該如何處理？

武漢九州方圓教育

004km.cn 1)Rescue the injured especially those seriously wounded immediately;move them out of the accident bus as quickly as possible and call for an ambulance or stop any car on the spot to take the injured to the nearest hospital(First Aid Medical Center;Tel：120)；

2)Keep the site of the accident intact before the police arrive;call for the traffic police and the public security department(Traffic Police and the Public Security Department;Tel：122)； 3)Report the accident to the travel service and ask for help.Transportation of another coach should be dispatched to take the rest of tourists back to the hotel or continue their sightseeing;4)After the relevant personnel arrive, the local guide should try to keep the tourists calm and take the unwounded tourists to continue their sightseeing if possible.And try to reduce the adverse effect of the accident to the minimum;

5)The tour guide ought to help the wounded get the “Certificate of Medical Treatment” and the “Certificate of Traffic Accident” signed by the Public Security Bureau so that they can claim for the compensation from the insurance company;

6)Write a report right after the accident.The report should include the cause of the accident, how it was handled and the result.It should be truthful, accurate and detailed.

第四篇：流動(dòng)人口知識(shí)問(wèn)答

1、育齡婦女外出打工前是否要到戶(hù)籍地鄉(xiāng)、鎮(zhèn)（街道）計(jì)生辦辦理（流動(dòng)人口婚育證明》？答：是

2、《流動(dòng)人口婚育證明》能否在現(xiàn)居住地辦理？答： 否

3、成年育齡婦女在到達(dá)現(xiàn)居住地之日起幾天內(nèi)，隨帶相關(guān)證件到現(xiàn)居住地村（社區(qū)）校驗(yàn)婚育證明？答：30日內(nèi)

4、流入育齡群眾可以到哪里領(lǐng)取免費(fèi)的避孕藥具嗎？答：可以到現(xiàn)居住地的村（社區(qū)）流動(dòng)人口管理站或村醫(yī)療站免費(fèi)領(lǐng)取。

5、外來(lái)流動(dòng)人口符合生育政策，并在現(xiàn)居住地定點(diǎn)醫(yī)院住院分娩的，可以享受400元的費(fèi)用補(bǔ)助嗎？答：可以

6、流動(dòng)人口育齡婦女可以在現(xiàn)居住地免費(fèi)領(lǐng)取孕環(huán)情檢測(cè)的服務(wù)卡嗎？答：可以

7、流動(dòng)人口育齡婦女符合計(jì)生政策的，如果在現(xiàn)居住地采取了計(jì)劃生育四項(xiàng)手術(shù)（放環(huán)、取環(huán)、流產(chǎn)、引產(chǎn)），能否報(bào)銷(xiāo)手術(shù)費(fèi)？答：是

8、外來(lái)務(wù)工者的子女憑五證可以在現(xiàn)居住地享受九年制義務(wù)教育嗎？答： 可以

9、流動(dòng)人口已婚育齡婦女可以在現(xiàn)居住地免費(fèi)享受孕環(huán)情檢查嗎？答： 可以

10、流動(dòng)人口的子女可以和本市兒童一樣享受免費(fèi)的計(jì)劃免疫疫苗接種嗎？答：可以

11、流動(dòng)育齡夫婦生育第一胎時(shí)，如符合計(jì)生政策的，憑相關(guān)證件能否在現(xiàn)居住地辦理一孩《生殖健康服務(wù)證》？答： 能

12、《流動(dòng)人口計(jì)劃生育工作條例》從什么時(shí)候開(kāi)始實(shí)施？答：2009年10月1日起實(shí)施。

13、流入已婚育齡婦女可以享受和現(xiàn)居住地已婚育齡婦女一樣的待遇嗎？答：可以享受，實(shí)行計(jì)劃生育的育齡夫妻免費(fèi)享受基本項(xiàng)目的計(jì)劃生育技術(shù)服務(wù)

14、人口和計(jì)劃生育部門(mén)在出具婚育證明或者其他計(jì)劃生育證明材料的時(shí)候可以收取費(fèi)用嗎？答：不得收取任何費(fèi)用。

15、流入育齡夫婦符合再生育條件應(yīng)該在哪里辦理生育審批手續(xù)？答：在其生育前到其戶(hù)籍所在地計(jì)生部門(mén)辦理。

16、申請(qǐng)辦理各種證照、租借房屋、就業(yè)務(wù)工時(shí)，是否需要出示已查驗(yàn)過(guò)的《流動(dòng)人口婚育證明》？答：需要

17、流動(dòng)人口育齡婦女在現(xiàn)居住地計(jì)劃生育技術(shù)服務(wù)機(jī)構(gòu)參加查環(huán)查孕后，可以不再回戶(hù)籍所在地檢查嗎？答：可以

18、流動(dòng)人口晚婚晚育或在現(xiàn)居住地施行計(jì)劃生育手術(shù)的，按照現(xiàn)居住地的規(guī)定，可以享受休假嗎？答：可以

19、流動(dòng)人口外出期間違法生育的，是否需要配合現(xiàn)居住地或戶(hù)籍地計(jì)生辦，依照計(jì)生有關(guān)法規(guī)規(guī)定繳納社會(huì)撫養(yǎng)費(fèi)？答：是

20、哪些外出人員需要辦理流動(dòng)人口婚育證？答：18到49周歲外出務(wù)工的育齡婦女需要辦理《流動(dòng)人口婚育證明》

1、育齡婦女外出打工前是否要到戶(hù)籍地鄉(xiāng)、鎮(zhèn)（街道）計(jì)生辦辦理（流動(dòng)人口婚育證明》？

2、《流動(dòng)人口婚育證明》能否在現(xiàn)居住地辦理？

3、成年育齡婦女在到達(dá)現(xiàn)居住地之日起幾天內(nèi)，隨帶相關(guān)證件到現(xiàn)居住地村（社區(qū)）校驗(yàn)婚育證明？

4、流入育齡群眾可以到哪里領(lǐng)取免費(fèi)的避孕藥具嗎？

5、外來(lái)流動(dòng)人口符合生育政策，并在現(xiàn)居住地定點(diǎn)醫(yī)院住院分娩的，可以享受400元的費(fèi)用補(bǔ)助嗎？

6、流動(dòng)人口育齡婦女可以在現(xiàn)居住地免費(fèi)領(lǐng)取孕環(huán)情檢測(cè)的服務(wù)卡嗎？

7、流動(dòng)人口育齡婦女符合計(jì)生政策的，如果在現(xiàn)居住地采取了計(jì)劃生育四項(xiàng)手術(shù)（放環(huán)、取環(huán)、流產(chǎn)、引產(chǎn)），能否報(bào)銷(xiāo)手術(shù)費(fèi)？

8、外來(lái)務(wù)工者的子女憑五證可以在現(xiàn)居住地享受九年制義務(wù)教育嗎？

9、流動(dòng)人口已婚育齡婦女可以在現(xiàn)居住地免費(fèi)享受孕環(huán)情檢查嗎？

10、流動(dòng)人口的子女可以和本市兒童一樣享受免費(fèi)的計(jì)劃免疫疫苗接種嗎？

11、流動(dòng)育齡夫婦生育第一胎時(shí)，如符合計(jì)生政策的，憑相關(guān)證件能否在現(xiàn)居住地辦理一孩《生殖健康服務(wù)證》？

12、《流動(dòng)人口計(jì)劃生育工作條例》從什么時(shí)候開(kāi)始實(shí)施？

13、流入已婚育齡婦女可以享受和現(xiàn)居住地已婚育齡婦女一樣的待遇嗎？

14、人口和計(jì)劃生育部門(mén)在出具婚育證明或者其他計(jì)劃生育證明材料的時(shí)候可以收取費(fèi)用嗎？

15、流入育齡夫婦符合再生育條件應(yīng)該在哪里辦理生育審批手續(xù)？

16、申請(qǐng)辦理各種證照、租借房屋、就業(yè)務(wù)工時(shí)，是否需要出示已查驗(yàn)過(guò)的《流動(dòng)人口婚育證明》？

17、流動(dòng)人口育齡婦女在現(xiàn)居住地計(jì)劃生育技術(shù)服務(wù)機(jī)構(gòu)參加查環(huán)查孕后，可以不再回戶(hù)籍所在地檢查嗎？

18、流動(dòng)人口晚婚晚育或在現(xiàn)居住地施行計(jì)劃生育手術(shù)的，按照現(xiàn)居住地的規(guī)定，可以享受休假嗎？

19、流動(dòng)人口外出期間違法生育的，是否需要配合現(xiàn)居住地或戶(hù)籍地計(jì)生辦，依照計(jì)生有關(guān)法規(guī)規(guī)定繳納社會(huì)撫養(yǎng)費(fèi)？

20、哪些外出人員需要辦理流動(dòng)人口婚育證？

第五篇：網(wǎng)上辦稅業(yè)務(wù)知識(shí)問(wèn)答

網(wǎng)上辦稅業(yè)務(wù)知識(shí)問(wèn)答

1、什么是網(wǎng)上辦稅？

答：網(wǎng)上辦稅是利用計(jì)算機(jī)網(wǎng)絡(luò)技術(shù)，讓納稅人可以通過(guò)互聯(lián)網(wǎng)完成網(wǎng)上辦理涉稅業(yè)務(wù)的一種方式。

2、網(wǎng)上辦稅有什么好處？

答：網(wǎng)上辦稅是減少稅收征納成本、提高服務(wù)質(zhì)量和效率的重要途徑，推行網(wǎng)上辦稅將帶來(lái)明顯的社會(huì)效益和經(jīng)濟(jì)效益。首先，網(wǎng)上辦稅可以減少納稅人上門(mén)辦理涉稅事項(xiàng)的奔波之累，使辦理涉稅事項(xiàng)不受稅務(wù)部門(mén)上下班時(shí)間的制約，納稅人可以輕輕松松在家中、辦公室或其他場(chǎng)所上網(wǎng)辦理有關(guān)的涉稅事項(xiàng)，節(jié)省了上門(mén)辦稅時(shí)排隊(duì)等候的時(shí)間。同時(shí)，納稅人可以及時(shí)、準(zhǔn)確查詢(xún)自己詳細(xì)的涉稅信息，及時(shí)接收到稅務(wù)部門(mén)發(fā)布的信息或者通知。其次，網(wǎng)上辦稅可有效緩解辦稅服務(wù)廳的工作壓力。

3、網(wǎng)上辦稅包含哪些內(nèi)容？

現(xiàn)階段網(wǎng)上辦稅業(yè)務(wù)主要內(nèi)容為：網(wǎng)上申報(bào)、網(wǎng)上IC卡報(bào)稅、網(wǎng)上認(rèn)證、網(wǎng)上繳稅。網(wǎng)上辦稅的目標(biāo)是：納稅人足不出戶(hù)，在網(wǎng)上辦理所有涉稅事項(xiàng)。

4、哪些納稅人可以辦理網(wǎng)上辦稅業(yè)務(wù)？

答：凡國(guó)稅機(jī)關(guān)征管的企業(yè)納稅人和實(shí)行建帳管理的個(gè)體工商戶(hù)均可辦理網(wǎng)上辦稅業(yè)務(wù)。

5、如何申請(qǐng)開(kāi)通網(wǎng)上辦稅業(yè)務(wù)？

答：到主管?chē)?guó)稅機(jī)關(guān)辦稅服務(wù)廳領(lǐng)取或在網(wǎng)上辦稅大廳(網(wǎng)址：)“下載專(zhuān)區(qū)—表證單書(shū)”欄下載《網(wǎng)上辦稅申請(qǐng)表》、《網(wǎng)上辦稅協(xié)議書(shū)》，按要求填寫(xiě)相關(guān)信息、加蓋公章后，連同稅務(wù)登記證副本一起攜帶到主管?chē)?guó)稅機(jī)關(guān)辦稅服務(wù)廳辦理開(kāi)通手續(xù)。增值稅一般納稅人建議開(kāi)通網(wǎng)上申報(bào)、網(wǎng)上繳稅、網(wǎng)上報(bào)稅和網(wǎng)上認(rèn)證業(yè)務(wù)； 非增值稅一般納稅人建議開(kāi)通網(wǎng)上申報(bào)和網(wǎng)上繳稅業(yè)務(wù)。

開(kāi)通網(wǎng)上繳稅業(yè)務(wù)需要納稅人與開(kāi)戶(hù)銀行和所屬?lài)?guó)稅機(jī)關(guān)簽定《聯(lián)網(wǎng)電子繳稅（費(fèi)）三方協(xié)議書(shū)》。

6、實(shí)行網(wǎng)上辦稅會(huì)給納稅人增加額外的負(fù)擔(dān)嗎？

答：一般不會(huì)額外增加納稅人的負(fù)擔(dān)。實(shí)行網(wǎng)上辦稅的基本條件是有能接入互聯(lián)網(wǎng)的電腦，對(duì)電腦配置要求較低（處理器：PIII 800以上、內(nèi)存：128M以上、硬盤(pán)：1G以上空閑空間、顯示器分辨率不低于800×600）；另外，需要網(wǎng)上認(rèn)證的還需要購(gòu)買(mǎi)掃描儀。

7、網(wǎng)上辦稅所需的軟件從哪兒取得，服務(wù)收取費(fèi)用嗎？

答：網(wǎng)上辦稅軟件實(shí)行三免費(fèi)原則，即免費(fèi)使用、免費(fèi)培訓(xùn)、免費(fèi)咨詢(xún)服務(wù)。網(wǎng)上申報(bào)所需的電子電報(bào)軟件到主管?chē)?guó)稅機(jī)關(guān)拷貝或在網(wǎng)上辦稅大廳(網(wǎng)址：)上下載，由主管?chē)?guó)稅機(jī)關(guān)提供咨詢(xún)服務(wù)；網(wǎng)上報(bào)稅軟件由貴州航信公司(0851-6112366)免費(fèi)提供、培訓(xùn)和咨詢(xún)服務(wù)；網(wǎng)上認(rèn)證軟件由貴州航信公司(0851-6112366)與龍山稅友公司(貴州金稅：0851-8612345 / 6812345)免費(fèi)提供、培訓(xùn)和咨詢(xún)服務(wù)。

8、實(shí)行網(wǎng)上申報(bào)后，紙質(zhì)申報(bào)資料如何報(bào)送？

答：實(shí)行網(wǎng)上申報(bào)的納稅人，申報(bào)成功后要及時(shí)打印紙質(zhì)申報(bào)表、附表、財(cái)務(wù)報(bào)表，加蓋納稅人公章，一年分兩次報(bào)送主管?chē)?guó)稅機(jī)關(guān)。分別是每年的1月31日前一次性報(bào)送上一年7月至12月（稅款所屬期）的紙質(zhì)資料；7月31日前一次性報(bào)送當(dāng)年1至6月（稅款所屬期）和上企業(yè)所得稅申報(bào)的紙質(zhì)資料。

9、網(wǎng)上申報(bào)成功后，發(fā)現(xiàn)申報(bào)數(shù)據(jù)有誤，怎么辦？

答：網(wǎng)上申報(bào)成功后，發(fā)現(xiàn)申報(bào)數(shù)據(jù)有誤需要修改或補(bǔ)充的，需要攜帶紙質(zhì)申報(bào)表到辦稅服務(wù)廳進(jìn)行數(shù)據(jù)修改或補(bǔ)充申報(bào)

10、網(wǎng)上認(rèn)證受時(shí)間限制嗎？

答：網(wǎng)上認(rèn)證發(fā)票不受時(shí)間限制，納稅人可根據(jù)需要隨時(shí)在網(wǎng)上進(jìn)行發(fā)票認(rèn)證。

11、網(wǎng)上可以認(rèn)證哪些發(fā)票？

答：網(wǎng)上認(rèn)證的適用范圍：增值稅專(zhuān)用發(fā)票抵扣聯(lián)、公路內(nèi)河運(yùn)輸發(fā)票抵扣聯(lián)。

12、網(wǎng)上認(rèn)證發(fā)票應(yīng)注意哪些事項(xiàng)？

答：

1、需要開(kāi)通網(wǎng)上認(rèn)證業(yè)務(wù)的納稅人，可在貴州航信公司、浙江龍山稅友公司兩家公司中，任意選擇使用一家公司的軟件。

2、納稅人第一次認(rèn)證公路內(nèi)河運(yùn)輸發(fā)票的，需到辦稅服務(wù)廳認(rèn)證，之后方可進(jìn)行網(wǎng)上認(rèn)證。

3、納稅人收受的需抵扣的稅控系統(tǒng)開(kāi)具的機(jī)動(dòng)車(chē)銷(xiāo)售統(tǒng)一發(fā)票，必須到辦稅服務(wù)廳認(rèn)證。

4、網(wǎng)上認(rèn)證嚴(yán)格執(zhí)行關(guān)于發(fā)票認(rèn)證時(shí)限的有關(guān)規(guī)定，納稅人無(wú)法通過(guò)網(wǎng)上認(rèn)證的發(fā)票，應(yīng)在規(guī)定期限內(nèi)到辦稅服務(wù)廳認(rèn)證，由于超過(guò)期限未認(rèn)證的，責(zé)任由納稅人自負(fù)。

13、簽訂《聯(lián)網(wǎng)電子繳稅（費(fèi)）三方協(xié)議書(shū)》的流程是什么？

答：申請(qǐng)實(shí)行網(wǎng)上繳稅的納稅人，需要和稅務(wù)機(jī)關(guān)、繳稅帳戶(hù)所在銀行簽訂《聯(lián)網(wǎng)電子繳稅（費(fèi)）三方協(xié)議書(shū)》（以下簡(jiǎn)稱(chēng)三方協(xié)議書(shū)）。其流程為：納稅人到所屬?lài)?guó)稅機(jī)關(guān)領(lǐng)取三方協(xié)議書(shū)（稅務(wù)機(jī)關(guān)已在三方協(xié)議上書(shū)填寫(xiě)相關(guān)內(nèi)容并蓋章），填寫(xiě)相關(guān)內(nèi)容并加蓋納稅人公章后送到繳稅帳戶(hù)所在的開(kāi)戶(hù)銀行，開(kāi)戶(hù)銀行填寫(xiě)相關(guān)內(nèi)容并蓋章后留下一聯(lián)，返兩聯(lián)給納稅人，納稅人保留一聯(lián)，另一聯(lián)送稅務(wù)機(jī)關(guān)錄入系統(tǒng)。

14、網(wǎng)上繳稅失敗后怎么辦？

答：納稅人在網(wǎng)上繳稅失敗后，需要帶申報(bào)資料到國(guó)稅機(jī)關(guān)辦稅服務(wù)廳辦理。

15、網(wǎng)上繳稅成功后，用什么作繳稅的會(huì)計(jì)核算憑證？

答：網(wǎng)上繳稅成功后，納稅人可到開(kāi)戶(hù)行領(lǐng)取加蓋轉(zhuǎn)（收）訖章的電子繳稅付款憑證（一式二聯(lián)）第二聯(lián)作為付款回單，并以此作為繳稅的會(huì)計(jì)核算憑證。如果納稅人需要正式完稅憑證的，需持《稅務(wù)登記證》副本到稅務(wù)機(jī)關(guān)換開(kāi)一聯(lián)式《稅收電子轉(zhuǎn)帳專(zhuān)用完稅證》。

16、納入防偽稅控的增值稅一般納稅人網(wǎng)上申報(bào)的流程是什么？

答：增值稅一般納稅人網(wǎng)上申報(bào)的流程是首先進(jìn)行IC卡抄報(bào)稅，其次進(jìn)行運(yùn)輸發(fā)票抵扣清單和海關(guān)專(zhuān)用繳款書(shū)的申報(bào)（沒(méi)有則不用申報(bào)），最后進(jìn)行納稅申報(bào)，納稅申報(bào)成功后進(jìn)行本地清卡。

17、增值稅一般納稅人在哪些情況下不適用網(wǎng)上申報(bào)？

答：有下列情形的，不適用網(wǎng)上申報(bào)：

（1）輔導(dǎo)期一般納稅人；

（2）按照預(yù)征率征收增值稅的納稅人（如中石油、中石化、供電局等）；

（3）有即征即退貨物及勞務(wù)的；

（4）免稅貨物或勞務(wù)通過(guò)稅控系統(tǒng)開(kāi)具有普通發(fā)票的。

18、如何尋求網(wǎng)上辦稅業(yè)務(wù)支持？

答：納稅人可通過(guò)貴州省國(guó)家稅務(wù)局網(wǎng)上辦稅服務(wù)大廳（網(wǎng)址：http://）“下載專(zhuān)區(qū)”專(zhuān)欄、“通知公告”專(zhuān)欄，或撥打12366納稅服務(wù)熱線(xiàn)，以及國(guó)稅機(jī)關(guān)設(shè)置的網(wǎng)上服務(wù)電話(huà)，尋求網(wǎng)上辦稅業(yè)務(wù)支持。網(wǎng)上申報(bào)納稅系統(tǒng)服務(wù)熱線(xiàn)4006112366；航信認(rèn)證系統(tǒng)、網(wǎng)上抄報(bào)稅系統(tǒng)服務(wù)熱線(xiàn)0851-6112366；交大龍山稅友認(rèn)證系統(tǒng)服務(wù)熱線(xiàn)0851-8612345,0851-6812345。