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      賈伯斯對(duì)史丹佛畢業(yè)生的演講稿5篇

      時(shí)間:2019-05-14 17:15:14下載本文作者:會(huì)員上傳
      簡(jiǎn)介:寫(xiě)寫(xiě)幫文庫(kù)小編為你整理了多篇相關(guān)的《賈伯斯對(duì)史丹佛畢業(yè)生的演講稿》,但愿對(duì)你工作學(xué)習(xí)有幫助,當(dāng)然你在寫(xiě)寫(xiě)幫文庫(kù)還可以找到更多《賈伯斯對(duì)史丹佛畢業(yè)生的演講稿》。

      第一篇:賈伯斯對(duì)史丹佛畢業(yè)生的演講稿

      賈伯斯對(duì)史丹佛畢業(yè)生的演講稿——值得閱讀的一篇文章

      權(quán)力、死亡與大學(xué): 蘋(píng)果執(zhí)行長(zhǎng)賈伯斯的人生三堂課

      賈伯斯在二○○五年六月十二日應(yīng)邀參加與他關(guān)係最深厚的史丹佛大學(xué)畢業(yè)日,並在典禮上發(fā)表的演講稿。演說(shuō)過(guò)後不但全文在電子郵件世界中廣為流傳,同時(shí)著名的《財(cái)星》雜誌也在二○○五年九月號(hào)轉(zhuǎn)載。臉譜出版編輯室為饗讀者,特別取得《今周刊》授權(quán),於《i狂人賈伯斯》一書(shū)中轉(zhuǎn)載演講全文,此篇中文譯文原刊於《今周刊》449期。

      賈伯斯史丹佛演講稿_全文

      權(quán)力、死亡與大學(xué): 蘋(píng)果執(zhí)行長(zhǎng)賈伯斯的人生三堂課

      今天,我很榮幸來(lái)到全球第一流大學(xué)的畢業(yè)典禮。我沒(méi)從大學(xué)畢業(yè),老實(shí)說(shuō),這是我離大學(xué)畢業(yè)最近的一刻。今天我只說(shuō)三個(gè)故事,不談大道理,就這三個(gè)故事。

      第一個(gè)故事,是人生的點(diǎn)點(diǎn)滴滴如何串在一塊。

      我在里德學(xué)院念了六個(gè)月就辦休學(xué)了。退學(xué)前,一共休學(xué)十八個(gè)月。我為什麼休學(xué)?

      故事要從我出生前談起。我的親生母親是大學(xué)研究生,年輕的未婚媽媽?zhuān)蛩阕寗e人收養(yǎng)我,更相信應(yīng)該讓擁有大學(xué)學(xué)歷的夫婦收養(yǎng)我。我出生時(shí),她就準(zhǔn)備由一對(duì)律師夫婦收養(yǎng)我。但這對(duì)夫妻最後一刻反悔了,他們想要女孩。所以在等待收養(yǎng)名單上的一對(duì)夫妻,在半夜裡接到一通電話(huà),問(wèn)他們:「有一個(gè)意外出生的男孩,你們要認(rèn)養(yǎng)他嗎?」他們說(shuō):「當(dāng)然。」

      後來(lái)我的生母發(fā)現(xiàn),我現(xiàn)在的媽媽從來(lái)沒(méi)有大學(xué)畢業(yè),我現(xiàn)在的爸爸則連高中畢業(yè)也沒(méi)有,她拒絕在認(rèn)養(yǎng)文件上簽名同意。直到幾個(gè)月後,我的養(yǎng)父母同意將來(lái)一定讓我上大學(xué),她才軟化態(tài)度。

      十七年後,我真的上大學(xué)了。但我無(wú)知地選一所學(xué)費(fèi)幾乎跟史丹佛一樣貴的學(xué)校。

      我的藍(lán)領(lǐng)階級(jí)父母,把所有的存款都花在我的學(xué)費(fèi)。六個(gè)月後,我看不出念大學(xué)的價(jià)值到底在哪裡。那時(shí)候,我不知道這輩子要幹什麼,也不知道念大學(xué)能對(duì)我有什麼幫助,而且我為了讀大學(xué),花光父母畢生的積蓄,我決定休學(xué),相信船到橋頭自然直。

      在那時(shí)候,這是個(gè)讓人害怕的決定;但現(xiàn)在來(lái)看,卻是我這輩子下過(guò)最好的決定之一。休學(xué)後,再也不上無(wú)趣的必修課,直接聽(tīng)我愛(ài)的課。只是這一點(diǎn)兒也不浪漫。我沒(méi)有宿舍,我得睡在朋友家的地板,靠回收可樂(lè)瓶罐的五先令填飽肚子,到了星期天晚上走七哩遠(yuǎn)的路,繞去印度教的 Hare Krishna 神廟吃頓大餐。但那時(shí)我追尋的興趣,現(xiàn)在看來(lái)都成了無(wú)價(jià)之寶。

      比如說(shuō),里德學(xué)院擁有幾乎是全國(guó)最好的英文書(shū)法課程〈caligraphy instruction〉。校園裡的海報(bào)、教室抽屜的標(biāo)籤,都是美麗的手寫(xiě)字。我休學(xué)去學(xué)書(shū)法了,學(xué)了serif 與san serif 字體,學(xué)會(huì)在不同字母的組合間變更字間距,學(xué)到活版印刷偉大的地方。書(shū)法的歷史與藝術(shù),是科學(xué)文明無(wú)法取代的,令我深深著迷。

      我從沒(méi)想過(guò)這些字,會(huì)在將來(lái)影響我的人生。但十年以後,當(dāng)我設(shè)計(jì)第一臺(tái)麥金塔電腦,腦袋浮想當(dāng)時(shí)所學(xué)的東西,把這些字體都放進(jìn)了麥金塔裡,這是第一臺(tái)能印出漂亮字體的電腦。如果我沒(méi)愛(ài)上書(shū)法課,麥金塔就不會(huì)有這麼多變化的字體。

      後來(lái)Windows〈視窗作業(yè)系統(tǒng)〉抄襲了麥金塔,如果當(dāng)年我沒(méi)這樣做,大概世界上的電腦都不會(huì)有這些東西,印不出我們現(xiàn)在看到的美麗字體了。當(dāng)然,當(dāng)年還在學(xué)寫(xiě)字時(shí),是不可能把這些點(diǎn)點(diǎn)滴滴先串在一起,但是十年後回顧,一切就自然、清楚地發(fā)生了。

      我得強(qiáng)調(diào),你不能先把這些人生點(diǎn)滴兜在一塊;惟有將來(lái)回顧時(shí),你才會(huì)明白這些點(diǎn)點(diǎn)滴滴是怎麼串聯(lián)的。你得要相信現(xiàn)在體會(huì)的一切,未來(lái)多少會(huì)連接在一塊。你得信任某個(gè)東西,直覺(jué)、命運(yùn),或是因果也好。這種作法從來(lái)沒(méi)讓我失望,更豐富了我的生命。

      第二個(gè)故事,是愛(ài)與失去。

      我很幸運(yùn),年輕時(shí)就知道自己愛(ài)做什麼。二十歲時(shí),我跟沃茲一起在我家的車(chē)庫(kù)開(kāi)創(chuàng)了蘋(píng)果電腦。咱們拚了老命工作,蘋(píng)果十年內(nèi)從一間車(chē)庫(kù)、兩個(gè)年輕小夥子,擴(kuò)展為一家員工超過(guò)四千人、二十億美元營(yíng)業(yè)額的公司。在此前一年,我們推出了最棒的作品——麥金塔,而就在我正要踏入人生的第三十個(gè)年頭,結(jié)果是我被開(kāi)除了。

      自己創(chuàng)辦的公司,怎麼會(huì)開(kāi)除自己?好吧,當(dāng)蘋(píng)果電腦日益擴(kuò)大,我聘請(qǐng)一位在經(jīng)營(yíng)上頗有才華的傢伙,他在頭幾年確實(shí)也幹得不錯(cuò)。但我們對(duì)願(yuàn)景有很不同的想法,鬧到分道揚(yáng)鑣;董事會(huì)站在他那邊,炒了我魷魚(yú),還公開(kāi)把我請(qǐng)出公司。我整個(gè)生活重心的東西頓時(shí)消失了,完全不知所措。

      在這幾個(gè)月裡,我實(shí)在不知該如何是好,更覺(jué)得令企業(yè)界前輩失望了:他們傳給我的接力棒,掉了。我找了創(chuàng)辦HP的派克(David Packard)、創(chuàng)辦英特爾的諾宜斯(Bob Noyce),跟他們說(shuō)我把事情搞砸了,甚至想離開(kāi)矽谷。但我的想法逐漸變了,我發(fā)現(xiàn)我仍然愛(ài)著曾做過(guò)的事業(yè),在蘋(píng)果的日子一點(diǎn)兒也沒(méi)有改變我愛(ài)的事。即使人們否定我,可是我還是愛(ài)做那些事情,所以我決定從頭來(lái)過(guò)。

      那時(shí)候我不知道,但現(xiàn)在回過(guò)頭看,蘋(píng)果開(kāi)除我卻是我人生最好的經(jīng)歷。從頭來(lái)過(guò)的輕鬆替代了成功的沉重,釋放了我,讓我自由自在進(jìn)入這輩子最有創(chuàng)意的年代。

      接著的五年,我創(chuàng)辦了NeXT,又開(kāi)了皮克斯,也墜入了情網(wǎng)。皮克斯製作世上第一部全電腦動(dòng)畫(huà)電影《玩具總動(dòng)員》,現(xiàn)在已是全球最成功的動(dòng)畫(huà)公司。接著我的人生大轉(zhuǎn)彎,蘋(píng)果購(gòu)併了NeXT,我重回了蘋(píng)果,而NeXT發(fā)展的技術(shù)更成為反敗為勝的關(guān)鍵。同時(shí)間,我也有了幸福的家庭。

      我敢打包票,蘋(píng)果沒(méi)開(kāi)除我的話(huà),這些事絕不會(huì)發(fā)生。這是帖苦藥,可是我需要這個(gè)苦。人生有時(shí)就像掉了塊磚頭砸到你,但不要失去信心。你得找到你的最?lèi)?ài),工作是如此,愛(ài)情也是如此。

      第三個(gè)故事是死亡。

      十七歲時(shí)讀到的一則格言影響了我:「把每一天都當(dāng)成生命中的最後一天,你終會(huì)找到人生的方向?!惯^(guò)去三十三年,每天早上我都會(huì)攬鏡自問(wèn):「如果今天是我人生的最後一天,那我要做些什麼?」當(dāng)我多天都得到「沒(méi)事做」的答案,該改變了。

      提醒自己快死了,是我在判斷重大決定時(shí),最重要的工具。因?yàn)閹缀趺考拢型饨缙谕?、所有名譽(yù)、所有對(duì)困窘或失敗的恐懼,在面對(duì)死亡時(shí),全都消失了,只有最重要的東西才會(huì)留下。用死亡提醒自己,是避免陷入害怕失去的欲望陷阱,最好的方法。生不帶來(lái),死不帶去,為什麼不順心而為。

      一年前,我被判定得了癌癥。早上七點(diǎn)半做斷層掃描時(shí),發(fā)現(xiàn)胰臟裡出現(xiàn)腫瘤,我甚至不知道胰臟是用來(lái)做什麼的。醫(yī)生告訴我,幾乎確定是不治之癥,大概活不過(guò)三到六個(gè)月了。醫(yī)生要我回家,好好跟家人相聚,醫(yī)生面對(duì)臨終病人總是這樣說(shuō)。這代表你得在幾個(gè)月內(nèi),把將來(lái)十年想跟小孩說(shuō)的話(huà)講完,你真的得說(shuō)再見(jiàn)了。

      我滿(mǎn)腦子都是這個(gè)判我死刑的診斷。到了晚上做了一次切片,內(nèi)視鏡從喉嚨伸進(jìn)胃再到腸子,還插了根針到胰臟取出腫瘤細(xì)胞。打了鎮(zhèn)靜劑後我不省人事,但是我太太陪著我,看著醫(yī)生檢查。她跟我說(shuō),當(dāng)醫(yī)生查看癌細(xì)胞後喜極而泣,因?yàn)槟鞘欠浅I僖?jiàn)的胰臟癌,可以用外科手術(shù)切除。我現(xiàn)在完全康復(fù)了。

      那是我最靠近死神的一刻,希望也是未來(lái)幾十年最接近的一次。徘徊死亡關(guān)卡後,我更要告訴大家:沒(méi)有人想死,即使那些想上天堂的人,也想活著上天堂。但死亡是我們共同終點(diǎn),沒(méi)人逃得過(guò)。死,更是生命最偉大的發(fā)明,是送舊迎新、傳承生命的媒介?,F(xiàn)在新生代是你們,但不久的將來(lái),你們也會(huì)年華老去,離開(kāi)人生的舞臺(tái)。抱歉形容得這麼戲劇化,但這是真的。

      生命短暫,不要浪費(fèi)時(shí)間活在別人的陰影裡;不要被教條所惑,盲從教條等於活在別人的思考;不要讓他人的噪音壓過(guò)自己的心聲。最重要的,有勇氣跟著自己的內(nèi)心與直覺(jué)。

      第二篇:Steve Jobs于2005年對(duì)史丹佛畢業(yè)生演講全文

      Steve Jobs: Commencement Address at Stanford University Steve Jobs于2005年對(duì)史丹佛畢業(yè)生演講全文

      史蒂夫·保羅·喬布斯(Steve Paul Jobs,1955年2月24日出生-)是蘋(píng)果電腦的現(xiàn)任首席執(zhí)行長(zhǎng)(首席執(zhí)行官)兼創(chuàng)辦人之一。同時(shí)也是Pixar動(dòng)畫(huà)公司的董事長(zhǎng)及首席執(zhí)行長(zhǎng)。

      Thank you.I'm honored to be with you today for your commencement from one of the finest universities in the world.Truth be told, I never graduated from college, and this is the closest I've ever gotten to a college graduation.Today, I want to tell you three stories from my life.That's it.No big deal.Just three stories.The first story is about connecting the dots.I dropped out of Reed College after the first six months, but then stayed around as a drop-in for another 18 months or so before I really quit.So why did I drop out?

      It started before I was born.My biological mother was a young, unwed graduate student, and she decided to put me up for adoption.She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife--except that when I popped out they decided at the last minute that they really wanted a girl.So my parents, who were on a waiting list, got a call in the middle of the night asking, “We've got an unexpected baby boy;do you want him?” They said, “Of course.” My biological mother found out later that my mother had never graduated from college and that my father had never graduated from high school.She refused to sign the final adoption papers.She only relented a few months later when my parents promised that I would go to college.This was the start in my life.And 17 years later I did go to college.But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents' savings were being spent on my college tuition.After six months, I couldn't see the value in it.I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out.And here I was spending all of the money my parents had saved their entire life.So I decided to drop out and trust that it would all work out okay.It was pretty scary at the time, but looking back it was one of the best decisions I ever made.The minute I dropped out I could stop taking the required classes that didn't interest me, and begin dropping in on the ones that looked far more interesting.It wasn't all romantic.I didn't have a dorm room, so I slept on the floor in friends' rooms.I returned coke bottles for the five cent deposits to buy food with, and I would walk the seven miles across town every Sunday night to get one good meal a week at the Hare Krishna temple.I loved it.And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on.Let me give you one example:

      Reed College at that time offered perhaps the best calligraphy instruction in the country.Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed.Because I had dropped out and didn't have to take the normal classes, I decided to take a calligraphy class to learn how to do this.I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great.It was beautiful, historical, artistically subtle in a way that science can't capture, and I found it fascinating.None of this had even a hope of any practical application in my life.But ten years later, when we were designing the first Macintosh computer, it all came back to me.And we designed it all into the Mac.It was the first computer with beautiful typography.If I had never dropped in on that single course in college, the “Mac” would have never had multiple typefaces or proportionally spaced fonts.And since Windows just copied the Mac, it's likely that no personal computer would have them.If I had never dropped out, I would have never dropped in on that calligraphy class, and personal computers might not have the wonderful typography that they do.Of course it was impossible to connect the dots looking forward when I was in college.But it was very, very clear looking backwards 10 years later.Again, you can't connect the dots looking forward;you can only connect them looking backwards.So you have to trust that the dots will somehow connect in your future.You have to trust in something--your gut, destiny, life, karma, whatever--because believing that the dots will connect down the road will give you the confidence to follow your heart, even when it leads you off the well-worn path, and that will make all the difference.My second story is about love and loss.I was lucky--I found what I loved to do early in life.Woz1 and I started Apple in my parents' garage when I was 20.We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a two billion dollar company with over 4000 employees.We'd just released our finest creation--the Macintosh--a year earlier, and I had just turned 30.And then I got fired.How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well.But then our visions of the future began to diverge and eventually we had a falling out.When we did, our Board of Directors sided with him.And so at 30, I was out.And very publicly out.What had been the focus of my entire adult life was gone, and it was devastating.I really didn't know what to do for a few months.I felt that I had let the previous generation of entrepreneurs down--that I had dropped the baton as it was being passed to me.I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly.I was a very public failure, and I even thought about running away from the valley.But something slowly began to dawn on me: I still loved what I did.The turn of events at Apple had not changed that one bit.I had been rejected, but I was still in love.And so I decided to start over.I didn't see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me.The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything.It freed me to enter one of the most creative periods of my life.During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife.Pixar went on to create the world's first computer-animated feature film, Toy Story, and is now the most successful animation studio in the world.In a remarkable turn of events, Apple bought NeXT, and I retuned to Apple, and the technology we developed at NeXT is at the heart of Apple's current renaissance.And Laurene and I have a wonderful family together.I'm pretty sure none of this would have happened if I hadn't been fired from Apple.It was awful tasting medicine, but I guess the patient needed it.Sometime life--Sometimes life going to hit you in the head with a brick.Don't lose faith.I'm convinced that the only thing that kept me going was that I loved what I did.You've got to find what you love.And that is as true for your work as it is for your lovers.Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.And the only way to do great work is to love what you do.If you haven't found it yet, keep looking--and don't settle.As with all matters of the heart, you'll know when you find it.And like any great relationship, it just gets better and better as the years roll on.So keep looking--don't settle.My third story is about death.When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you'll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I've looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life.Because almost everything--all external expectations, all pride, all fear of embarrassment or failure--these things just fall away in the face of death, leaving only what is truly important.Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose.You are already naked.There is no reason not to follow your heart.About a year ago I was diagnosed with cancer.I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas.I didn't even know what a pancreas was.The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months.My doctor advised me to go home and get my affairs in order, which is doctor's code for “prepare to die.” It means to try and tell your kids everything you thought you'd have the next 10 years to tell them in just a few months.It means to make sure everything is buttoned up so that it will be as easy as possible for your family.It means to say your goodbyes.I lived with that diagnosis all day.Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach into my intestines, put a needle into my pancreas and got a few cells from the tumor.I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery.I had the surgery and, thankfully, I'm fine now.This was the closest I've been to facing death, and I hope it's the closest I get for a few more decades.Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept: No one wants to die.Even people who want to go to heaven don't want to die to get there.And yet death is the destination we all share.No one has ever escaped it.And that is as it should be, because Death is very likely the single best invention of Life.It's Life's change agent.It clears out the old to make way for the new.Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away.Sorry to be so dramatic, but it's quite true.Your time is limited, so don't waste it living someone else's life.Don't be trapped by dogma--which is living with the results of other people's thinking.Don't let the noise of others' opinions drown out your own inner voice.And most important, have the courage to follow your heart and intuition.They somehow already know what you truly want to become.Everything else is secondary.When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the “bibles” of my generation.It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch.This was in the late 60s, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and Polaroid cameras.It was sort of like Google in paperback form, 35 years before Google came along.It was idealistic, overflowing with neat tools and great notions.Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue.It was the mid-1970s, and I was your age.On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous.Beneath it were the words: “Stay Hungry.Stay Foolish.” It was their farewell message as they signed off.Stay Hungry.Stay Foolish.And I've always wished that for myself.And now, as you graduate to begin anew, I wish that for you.Stay Hungry.Stay Foolish.Thank you all very much.今天,很榮幸來(lái)到各位從世界上最好的學(xué)校之一畢業(yè)的畢業(yè)典禮上。我從來(lái)沒(méi)從大學(xué)畢業(yè)過(guò),說(shuō)實(shí)話(huà),這是我離大學(xué)畢業(yè)最近的一刻。

      今天,我只說(shuō)三個(gè)故事,不談大道理,三個(gè)故事就好。

      第一個(gè)故事,是關(guān)于人生中的點(diǎn)點(diǎn)滴滴如何串連在一起。

      我在里德學(xué)院(Reed College)待了六個(gè)月就辦休學(xué)了。到我退學(xué)前,一共休學(xué)了十八個(gè)月。那么,我為什么休學(xué)?(聽(tīng)眾笑)

      這得從我出生前講起。

      我的親生母親當(dāng)時(shí)是個(gè)研究生,年輕未婚媽媽?zhuān)龥Q定讓別人收養(yǎng)我。她強(qiáng)烈覺(jué)得應(yīng)該讓有大學(xué)畢業(yè)的人收養(yǎng)我,所以我出生時(shí),她就準(zhǔn)備讓我被一對(duì)律師夫婦收養(yǎng)。但是這對(duì)夫妻到了最后一刻反悔了,他們想收養(yǎng)女孩。所以在等待收養(yǎng)名單上的一對(duì)夫妻,我的養(yǎng)父母,在一天半夜里接到一通電話(huà),問(wèn)他們「有一名意外出生的男孩,你們要認(rèn)養(yǎng)他嗎?」而他們的回答是「當(dāng)然要」。后來(lái),我的生母發(fā)現(xiàn),我現(xiàn)在的媽媽從來(lái)沒(méi)有大學(xué)畢業(yè),我現(xiàn)在的爸爸則連高中畢業(yè)也沒(méi)有。她拒絕在認(rèn)養(yǎng)文件上做最后簽字。直到幾個(gè)月后,我的養(yǎng)父母保證將來(lái)一定會(huì)讓我上大學(xué),她的態(tài)度才軟化。

      十七年后,我上大學(xué)了。但是當(dāng)時(shí)我無(wú)知地選了一所學(xué)費(fèi)幾乎跟史丹佛一樣貴的大學(xué)(聽(tīng)眾笑),我那工人階級(jí)的父母將所有積蓄都花在我的學(xué)費(fèi)上。六個(gè)月后,我看不出念這個(gè)書(shū)的價(jià)值何在。那時(shí)候,我不知道這輩子要干什么,也不知道念大學(xué)能對(duì)我有什么幫助,只知道我為了念這個(gè)書(shū),花光了我父母這輩子的所有積蓄,所以我決定休學(xué),相信船到橋頭自然直。

      當(dāng)時(shí)這個(gè)決定看來(lái)相當(dāng)可怕,可是現(xiàn)在看來(lái),那是我這輩子做過(guò)最好的決定之一。(聽(tīng)眾笑)

      當(dāng)我休學(xué)之后,我再也不用上我沒(méi)興趣的必修課,把時(shí)間拿去聽(tīng)那些我有興趣的課。

      這一點(diǎn)也不浪漫。我沒(méi)有宿舍,所以我睡在友人家里的地板上,靠著回收可樂(lè)空罐的退費(fèi)五分錢(qián)買(mǎi)吃的,每個(gè)星期天晚上得走七哩的路繞過(guò)大半個(gè)鎮(zhèn)去印度教的Hare Krishna神廟吃頓好料,我喜歡Hare Krishna神廟的好料。

      就這樣追隨我的好奇與直覺(jué),大部分我所投入過(guò)的事務(wù),后來(lái)看來(lái)都成了無(wú)比珍貴的經(jīng)歷(And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on)。舉個(gè)例來(lái)說(shuō)。

      當(dāng)時(shí)里德學(xué)院有著大概是全國(guó)最好的書(shū)寫(xiě)教育。校園內(nèi)的每一張海報(bào)上,每個(gè)抽屜的標(biāo)簽上,都是美麗的手寫(xiě)字。因?yàn)槲倚輰W(xué)了,可以不照正常選課程序來(lái),所以我跑去上書(shū)寫(xiě)課。我學(xué)了serif與sanserif字體,學(xué)到在不同字母組合間變更字間距,學(xué)到活字印刷偉大的地方。書(shū)寫(xiě)的美好、歷史感與藝術(shù)感是科學(xué)所無(wú)法掌握的,我覺(jué)得這很迷人。

      我沒(méi)預(yù)期過(guò)學(xué)這些東西能在我生活中起些什么實(shí)際作用,不過(guò)十年后,當(dāng)我在設(shè)計(jì)第一臺(tái)麥金塔時(shí),我想起了當(dāng)時(shí)所學(xué)的東西,所以把這些東西都設(shè)計(jì)進(jìn)了麥金塔里,這是第一臺(tái)能印刷出漂亮東西的計(jì)算機(jī)。如果我沒(méi)沉溺于那樣一門(mén)課里,麥金塔可能就不會(huì)有多重字體跟等比例間距字體了。又因?yàn)閃indows抄襲了麥金塔的使用方式(聽(tīng)眾鼓掌大笑),因此,如果當(dāng)年我沒(méi)有休學(xué),沒(méi)有去上那門(mén)書(shū)寫(xiě)課,大概所有的個(gè)人計(jì)算機(jī)都不會(huì)有這些東西,印不出現(xiàn)在我們看到的漂亮的字來(lái)了。當(dāng)然,當(dāng)我還在大學(xué)里時(shí),不可能把這些點(diǎn)點(diǎn)滴滴預(yù)先串連在一起,但在十年后的今天回顧,一切就顯得非常清楚。

      我再說(shuō)一次,你無(wú)法預(yù)先把點(diǎn)點(diǎn)滴滴串連起來(lái);只有在未來(lái)回顧時(shí),你才會(huì)明白那些點(diǎn)點(diǎn)滴滴是如何串在一起的(you can't connect the dots looking forward;you can only connect them looking backwards)。所以你得相信,眼前你經(jīng)歷的種種,將來(lái)多少會(huì)連結(jié)在一起。你得信任某個(gè)東西,直覺(jué)也好,命運(yùn)也好,生命也好,或者業(yè)力。這種作法從來(lái)沒(méi)讓我失望,我的人生因此變得完全不同。(Jobs停下來(lái)喝水)

      我的第二個(gè)故事,是有關(guān)愛(ài)與失去。

      我很幸運(yùn)-年輕時(shí)就發(fā)現(xiàn)自己愛(ài)做什么事。我二十歲時(shí),跟Steve Wozniak在我爸媽的車(chē)庫(kù)里開(kāi)始了蘋(píng)果計(jì)算機(jī)的事業(yè)。我們拼命工作,蘋(píng)果計(jì)算機(jī)在十年間從一間車(chē)庫(kù)里的兩個(gè)小伙子擴(kuò)展成了一家員工超過(guò)四千人、市價(jià)二十億美金的公司,在那事件之前一年推出了我們最棒的作品-麥金塔計(jì)算機(jī)(Macintosh),那時(shí)我才剛邁入三十歲,然后我被解雇了。

      我怎么會(huì)被自己創(chuàng)辦的公司給解雇了?(聽(tīng)眾笑)

      嗯,當(dāng)蘋(píng)果計(jì)算機(jī)成長(zhǎng)后,我請(qǐng)了一個(gè)我以為在經(jīng)營(yíng)公司上很有才干的家伙來(lái),他在頭幾年也確實(shí)干得不錯(cuò)??墒俏覀儗?duì)未來(lái)的愿景不同,最后只好分道揚(yáng)鑣,董事會(huì)站在他那邊,就這樣在我30歲的時(shí)候,公開(kāi)把我給解雇了。我失去了整個(gè)生活的重心,我的人生就這樣被摧毀。

      有幾個(gè)月,我不知道要做些什么。我覺(jué)得我令企業(yè)界的前輩們失望-我把他們交給我的接力棒弄丟了。我見(jiàn)了創(chuàng)辦HP的David Packard跟創(chuàng)辦Intel的Bob Noyce,跟他們說(shuō)很抱歉我把事情給搞砸了。我成了公眾眼中失敗的示范,我甚至想要離開(kāi)硅谷。

      但是漸漸的,我發(fā)現(xiàn),我還是喜愛(ài)那些我做過(guò)的事情,在蘋(píng)果計(jì)算機(jī)中經(jīng)歷的那些事絲毫沒(méi)有改變我愛(ài)做的事。雖然我被否定了,可是我還是愛(ài)做那些事情,所以我決定從頭來(lái)過(guò)。

      當(dāng)時(shí)我沒(méi)發(fā)現(xiàn),但現(xiàn)在看來(lái),被蘋(píng)果計(jì)算機(jī)開(kāi)除,是我所經(jīng)歷過(guò)最好的事情。成功的沉重被從頭來(lái)過(guò)的輕松所取代,每件事情都不那么確定,讓我自由進(jìn)入這輩子最有創(chuàng)意的年代。

      接下來(lái)五年,我開(kāi)了一家叫做 NeXT的公司,又開(kāi)一家叫做Pixar的公司,也跟后來(lái)的老婆(Laurene)談起了戀愛(ài)。Pixar接著制作了世界上第一部全計(jì)算機(jī)動(dòng)畫(huà)電影,玩具總動(dòng)員(Toy Story),現(xiàn)在是世界上最成功的動(dòng)畫(huà)制作公司(聽(tīng)眾鼓掌大笑)。然后,蘋(píng)果計(jì)算機(jī)買(mǎi)下了NeXT,我回到了蘋(píng)果,我們?cè)贜eXT發(fā)展的技術(shù)成了蘋(píng)果計(jì)算機(jī)后來(lái)復(fù)興的核心部份。

      我也有了個(gè)美妙的家庭。

      我很確定,如果當(dāng)年蘋(píng)果計(jì)算機(jī)沒(méi)開(kāi)除我,就不會(huì)發(fā)生這些事情。這帖藥很苦口,可是我想蘋(píng)果計(jì)算機(jī)這個(gè)病人需要這帖藥。有時(shí)候,人生會(huì)用磚頭打你的頭。不要喪失信心。我確信我愛(ài)我所做的事情,這就是這些年來(lái)支持我繼續(xù)走下去的唯一理由(I'm convinced that the only thing that kept me going was that I loved what I did)。

      你得找出你的最?lèi)?ài),工作上是如此,人生伴侶也是如此。

      你的工作將占掉你人生的一大部分,唯一真正獲得滿(mǎn)足的方法就是做你相信是偉大的工作,而唯一做偉大工作的方法是愛(ài)你所做的事(And the only way to do great work is to love what you do)。

      如果你還沒(méi)找到這些事,繼續(xù)找,別停頓。盡你全心全力,你知道你一定會(huì)找到。而且,如同任何偉大的事業(yè),事情只會(huì)隨著時(shí)間愈來(lái)愈好。所以,在你找到之前,繼續(xù)找,別停頓。(聽(tīng)眾鼓掌,Jobs喝水)

      我的第三個(gè)故事,是關(guān)于死亡。

      當(dāng)我十七歲時(shí),我讀到一則格言,好像是「把每一天都當(dāng)成生命中的最后一天,你就會(huì)輕松自在。(If you live each day as if it was your last, someday you'll most certainly be right)」(聽(tīng)眾笑)

      這對(duì)我影響深遠(yuǎn),在過(guò)去33年里,我每天早上都會(huì)照鏡子,自問(wèn):「如果今天是此生最后一日,我今天要做些什么?」每當(dāng)我連續(xù)太多天都得到一個(gè)「沒(méi)事做」的答案時(shí),我就知道我必須有所改變了。

      提醒自己快死了,是我在人生中面臨重大決定時(shí),所用過(guò)最重要的方法。因?yàn)閹缀趺考拢型饨缙谕?、所有的名聲、所有?duì)困窘或失敗的恐懼-在面對(duì)死亡時(shí),都消失了,只有最真實(shí)重要的東西才會(huì)留下(Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life.Because almost everythingthese things just fall away in the face of death, leaving only what is truly important)。提醒自己快死了,是我所知避免掉入畏懼失去的陷阱里最好的方法。人生不帶來(lái)、死不帶去,沒(méi)理由不能順心而為。

      一年前,我被診斷出癌癥。我在早上七點(diǎn)半作斷層掃描,在胰臟清楚出現(xiàn)一個(gè)腫瘤,我連胰臟是什么都不知道。醫(yī)生告訴我,那幾乎可以確定是一種不治之癥,預(yù)計(jì)我大概活不到三到六個(gè)月了。醫(yī)生建議我回家,好好跟親人們聚一聚,這是醫(yī)生對(duì)臨終病人的標(biāo)準(zhǔn)建議。那代表你得試著在幾個(gè)月內(nèi)把你將來(lái)十年想跟小孩講的話(huà)講完。那代表你得把每件事情搞定,家人才會(huì)盡量輕松。那代表你得跟人說(shuō)再見(jiàn)了。

      我整天想著那個(gè)診斷結(jié)果,那天晚上做了一次切片,從喉嚨伸入一個(gè)內(nèi)視鏡,穿過(guò)胃進(jìn)到腸子,將探針伸進(jìn)胰臟,取了一些腫瘤細(xì)胞出來(lái)。我打了鎮(zhèn)靜劑,不醒人事,但是我老婆在場(chǎng)。她后來(lái)跟我說(shuō),當(dāng)醫(yī)生們用顯微鏡看過(guò)那些細(xì)胞后,他們都哭了,因?yàn)槟鞘欠浅I僖?jiàn)的一種胰臟癌,可以用手術(shù)治好。所以我接受了手術(shù),康復(fù)了。(聽(tīng)眾鼓掌)這是我最接近死亡的時(shí)候,我希望那會(huì)繼續(xù)是未來(lái)幾十年內(nèi)最接近的一次。經(jīng)歷此事后,我可以比先前死亡只是純粹想象時(shí),要能更肯定地告訴你們下面這些:

      沒(méi)有人想死。即使那些想上天堂的人,也想活著上天堂。(聽(tīng)眾笑)

      但是死亡是我們共同的終點(diǎn),沒(méi)有人逃得過(guò)。這是注定的,因?yàn)樗劳龊芸赡芫褪巧凶畎舻陌l(fā)明,是生命交替的媒介,送走老人們,給新生代開(kāi)出道路?,F(xiàn)在你們是新生代,但是不久的將來(lái),你們也會(huì)逐漸變老,被送出人生的舞臺(tái)。抱歉講得這么戲劇化,但是這是真的。

      你們的時(shí)間有限,所以不要浪費(fèi)時(shí)間活在別人的生活里。不要被教條所局限--盲從教條就是活在別人思考結(jié)果里。不要讓別人的意見(jiàn)淹沒(méi)了你內(nèi)在的心聲。最重要的,擁有追隨自己內(nèi)心與直覺(jué)的勇氣,你的內(nèi)心與直覺(jué)多少已經(jīng)知道你真正想要成為什么樣的人(have the courage to follow your heart and intuition.They somehow already know what you truly want to become),任何其它事物都是次要的。(聽(tīng)眾鼓掌)

      在我年輕時(shí),有本神奇的雜志叫做《Whole Earth Catalog》,當(dāng)年這可是我們的經(jīng)典讀物。那是一位住在離這不遠(yuǎn)的Menlo Park的Stewart Brand發(fā)行的,他把雜志辦得很有詩(shī)意。那是1960年代末期,個(gè)人計(jì)算機(jī)跟桌上出版還沒(méi)出現(xiàn),所有內(nèi)容都是打字機(jī)、剪刀跟拍立得相機(jī)做出來(lái)的。雜志內(nèi)容有點(diǎn)像印在紙上的平面Google,在Google出現(xiàn)之前35年就有了:這本雜志很理想主義,充滿(mǎn)新奇工具與偉大的見(jiàn)解。

      Stewart跟他的團(tuán)隊(duì)出版了好幾期的《Whole Earth Catalog》,然后很自然的,最后出了停刊號(hào)。當(dāng)時(shí)是1970年代中期,我正是你們現(xiàn)在這個(gè)年齡的時(shí)候。在???hào)的封底,有張清晨鄉(xiāng)間小路的照片,那種你四處搭便車(chē)冒險(xiǎn)旅行時(shí)會(huì)經(jīng)過(guò)的鄉(xiāng)間小路。

      在照片下印了行小字:求知若饑,虛心若愚(Stay Hungry, Stay Foolish)。

      那是他們親筆寫(xiě)下的告別訊息,我總是以此自許。當(dāng)你們畢業(yè),展開(kāi)新生活,我也以此祝福你們。

      求知若饑,虛心若愚(Stay Hungry, Stay Foolish)。

      非常謝謝大家。

      第三篇:賈伯斯:求知若饑,虛懷若渴。(史丹佛大學(xué)演講稿)

      賈伯斯:求知若饑,虛懷若渴。(史丹佛大學(xué)演講稿)

      Steve Jobs(史蒂夫?賈伯斯)2005 年在史丹佛大學(xué)畢業(yè)典禮的演講,這段演講長(zhǎng)約 15 分,英文講稿約 2,200 字。下面是演講講稿及翻譯。翻譯時(shí),我仍是盡量秉持「逐字翻譯,表達(dá)原意」的原則,以利讀者之英文學(xué)習(xí)。

      原文講稿及中文翻譯:

      Thank you.I’m honored to be with you today for your commencement from one of the finest universities in the world.Truth be told, I never graduated from college and this is the closest I’ve ever gotten to a college graduation.謝謝。今天來(lái)參加世上最好大學(xué)之一的畢業(yè)典禮讓我感到榮幸。老實(shí)說(shuō),我大學(xué)從未畢業(yè)而現(xiàn)在是我離大學(xué)畢業(yè)最近的時(shí)刻。

      Today I want to tell you three stories from my life.That’s it.No big deal.Just three stories.The first story is about connecting the dots.今天我想告訴你我生命的 3 個(gè)故事。就這樣。沒(méi)有什么。只有 3 個(gè)故事。第一個(gè)故事是關(guān)于把點(diǎn)連接起來(lái)。

      I dropped out of Reed College after the first six months but then stayed around as a drop-in for another eighteen months or so before I really quit.So why did I drop out? It started before I was born.My biological mother was a young, unwed graduate student, and she decided to put me up for adoption.She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife, except that when I popped out, they decided at the last minute that they really wanted a girl.So my parents, who were on a waiting list, got a call in the middle of the night asking, “We’ve got an unexpected baby boy.Do you want him?” They said, “Of course.” My biological mother found out later that my mother had never graduated from college and that my father had never graduated from high school.She refused to sign the final adoption papers.She only relented a few months later when my parents promised that I would go to college.待在里德學(xué)院 6 個(gè)月后我即輟學(xué),但仍然于課堂旁聽(tīng)且待了約 18 個(gè)月后才真正退學(xué)。所以我為什么輟學(xué)?這從我還未出生即開(kāi)始。我的親生母親是個(gè)年輕、未婚的研究所學(xué)生,而她決定讓我被領(lǐng)養(yǎng)。她非常堅(jiān)信我應(yīng)被大學(xué)畢業(yè)生所領(lǐng)養(yǎng),所以一切都已準(zhǔn)備好讓我一出生即被一位律師及他的太太所領(lǐng)養(yǎng),只是當(dāng)我蹦出時(shí),他們?cè)谧詈笠环昼姏Q定他們真正想要的是女孩。所以我的父母,他們?cè)诘群蛎麊紊希诎胍菇拥揭煌娫?huà)問(wèn)說(shuō):「我們有一個(gè)突然出現(xiàn)的男嬰兒,你們想要他嗎?」他們說(shuō):「當(dāng)然。」我的親生母親后來(lái)發(fā)現(xiàn)我的母親大學(xué)從未畢業(yè)而我 的父親高中從未畢業(yè)。她拒絕簽署最后的領(lǐng)養(yǎng)文件。幾個(gè)月后她終于接受,當(dāng)我父母承諾我將會(huì)上大學(xué)后。

      This was the start in my life.And seventeen years later, I did go to college, but I na?vely chose a college that was almost as expensive as Stanford, and all of my working-class parents’ savings were being spent on my college tuition.After six months, I couldn’t see the value in it.I had no idea what I wanted to do with my life, and no idea of how college was going to help me figure it out, and here I was, spending all the money my parents had saved their entire life.So I decided to drop out and trust that it would all work out OK.It was pretty scary at the time, but looking back, it was one of the best decisions I ever made.The minute I dropped out, I could stop taking the required classes that didn’t interest me and begin dropping in on the ones that looked far more interesting.這是我生命的開(kāi)始。而 17 年過(guò)后,我真的上了大學(xué),但我天真的選了一個(gè)幾乎與史丹佛一樣貴的學(xué)院,而我勞動(dòng)階級(jí)父母所有的積蓄都花費(fèi)在我的大學(xué)學(xué)費(fèi)上。6 個(gè)月后,我無(wú)法看見(jiàn)它的價(jià)值。我不知道我人生要做什么,也不知道大學(xué)將如何幫助我想出,而我在這里,花費(fèi)我父母畢生所存下的錢(qián)。所以我輟學(xué)并相信一切事情都將順利解決。這在當(dāng)時(shí)非常的可怕,但回顧過(guò)去,這是我做過(guò)最好的決定之一。(講到這時(shí)觀(guān)眾都在笑,但賈伯斯并沒(méi)有在開(kāi)玩笑…)我輟學(xué)的那一分起,我可以不用上那些我不感興趣的必修課程,并開(kāi)始旁聽(tīng)一些看起來(lái)有趣許多的課程。

      It wasn’t all romantic.I didn’t have a dorm room, so I slept on the floor in friends’ rooms.I returned Coke bottles for the five-cent deposits to buy food with, and I would walk the seven miles across town every Sunday night to get one good meal a week at the Hare Krishna temple.I loved it.And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on.Let me give you one example.并非一切都是美好的。我沒(méi)有宿舍,所以我睡在朋友宿舍房間的地板。我退還可口可樂(lè)瓶子來(lái)?yè)Q得五分錢(qián)的押金來(lái)購(gòu)買(mǎi)食物,而每個(gè)星期天晚上我會(huì)走 7 英哩的路程穿過(guò)城鎮(zhèn)來(lái)到哈瑞奎師那神廟吃每星期的一頓好餐。我超愛(ài)它的!而我因跟隨好奇及直覺(jué)所涉足的的大部分事情后來(lái)都證明是無(wú)價(jià)的。讓我給你一個(gè)例子。

      Reed College at that time offered perhaps the best calligraphy instruction in the country.Throughout the campus every poster, every label on every drawer was beautifully hand-calligraphed.Because I had dropped out and didn’t have to take the normal classes, I decided to take a calligraphy class to learn how to do this.I learned about serif and sans-serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great.It was beautiful, historical, artistically subtle in a way that science can’t capture, and I found it fascinating.里德學(xué)院在當(dāng)時(shí)提供全國(guó)或許最好的文字藝術(shù)課程。整個(gè)校園內(nèi),每一個(gè)海報(bào)、每個(gè)抽屜上的每一個(gè)標(biāo)記都是用手美麗的刻畫(huà)出來(lái)。因?yàn)槲乙演z學(xué)且不必選修一般的課程,我決定上一堂文字藝術(shù)課程來(lái)學(xué)習(xí)文字藝術(shù)。我學(xué)到襯線(xiàn)及無(wú)襯線(xiàn)字體、改變不同字母組合間的空間、是什么造就優(yōu)良的排版。它是美麗的、俱歷史意義的、且藝術(shù)上微妙而致科學(xué)無(wú)法描述,而它使我著迷。

      None of this had even a hope of any practical application in my life.But ten years later when we were designing the first Macintosh computer, it all came back to me, and we designed it all into the Mac.It was the first computer with beautiful typography.If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts, and since Windows just copied the Mac, it’s likely that no personal computer would have them.這沒(méi)有一樣有任何希望會(huì)在我生命里被實(shí)際運(yùn)用。但十年后當(dāng)我們?cè)谠O(shè)計(jì)第一臺(tái)蘋(píng)果計(jì)算機(jī)時(shí),它全部都回來(lái)了,而我們將它全部都設(shè)計(jì)在蘋(píng)果計(jì)算機(jī)里。它是第一個(gè)有美麗版面設(shè)計(jì)的計(jì)算機(jī)。如果我從未在大學(xué)里旁聽(tīng)那一堂課,蘋(píng)果計(jì)算機(jī)絕不會(huì)有幾種不同字體,或間隔均稱(chēng)的字型,而由于微軟只是復(fù)制蘋(píng)果,或許沒(méi)有個(gè)人計(jì)算機(jī)會(huì)有它們。If I had never dropped out, I would have never dropped in on that calligraphy class and personal computers might not have the wonderful typography that they do.如果我從未輟學(xué),我就不會(huì)旁聽(tīng)那堂文字藝術(shù)課程,而個(gè)人計(jì)算機(jī)可能就不會(huì)有它們美麗的版面設(shè)計(jì)。Of course it was impossible to connect the dots looking forward when I was in college, but it was very, very clear looking backwards 10 years later.Again, you can’t connect the dots looking forward.You can only connect them looking backwards, so you have to trust that the dots will somehow connect in your future.You have to trust in something--your gut, destiny, life, karma, whatever--because believing that the dots will connect down the road will give you the confidence to follow your heart, even when it leads you off the well-worn path, and that will make all the difference.當(dāng)然,當(dāng)我在大學(xué)往前看時(shí),把點(diǎn)連接起來(lái)是不可能的,但十年后往后看它是非常,非常清楚的。再提一次,往前看時(shí)你無(wú)法把點(diǎn)連起來(lái)。只有往后看時(shí)你才能連接它 們,所以你必需相信點(diǎn)將在你的未來(lái)以某種方式連接。你必需相信某些事情 – 你的直覺(jué)、命運(yùn)、人生、因緣、不管是什么 – 因?yàn)橄嘈劈c(diǎn)將在未來(lái)的路上連接起來(lái)將帶給你追隨內(nèi)心聲音的信心,即便它引領(lǐng)你離開(kāi)已被踏平的步道,而那將造就所有的不同。

      My second story is about love and loss.I was lucky.I found what I loved to do early in life.Woz and I started Apple in my parents’ garage when I was twenty.We worked hard and in ten years, Apple had grown from just the two of us in a garage into a $2 billion company with over 4,000 employees.We’d just released our finest creation, the Macintosh, a year earlier, and I’d just turned thirty, and then I got fired.How can you get fired from a company you started? Well, as Apple grew, we hired someone who I thought was very talented to run the company with me, and for the first year or so, things went well.But then our visions of the future began to diverge, and eventually we had a falling out.When we did, our board of directors sided with him, and so at thirty, I was out, and very publicly out.What had been the focus of my entire adult life was gone, and it was devastating.I really didn’t know what to do for a few months.I felt that I had let the previous generation of entrepreneurs down, that I had dropped the baton as it was being passed to me.I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly.I was a very public failure and I even thought about running away from the Valley.But something slowly began to dawn on me.I still loved what I did.The turn of events at Apple had not changed that one bit.I’d been rejected but I was still in love.And so I decided to start over.我的第二個(gè)故事是有關(guān)愛(ài)及失去。我是幸運(yùn)的,我在年輕時(shí)就發(fā)現(xiàn)我喜愛(ài)做什么。我 20 歲時(shí)沃茲與我在我父母的車(chē)庫(kù)開(kāi)始了蘋(píng)果計(jì)算機(jī)。我們努力工作而在 10 年內(nèi),蘋(píng)果已從車(chē)庫(kù)內(nèi)的只有我們兩個(gè)人成長(zhǎng)至員工超過(guò) 4000 人,價(jià)值 20 億的公司。我們才剛推出我們最好的發(fā)明,蘋(píng)果計(jì)算機(jī),在一年之前,而我才剛 30 歲,然后我被解雇了。你如何被自己所創(chuàng)立的公司解雇?這個(gè)… 當(dāng)蘋(píng)果成長(zhǎng)時(shí),我們雇用了一個(gè)我覺(jué)得非常有才能的人與我一起經(jīng)營(yíng)公司,而頭一年前后,事情進(jìn)展得不錯(cuò)。但之后我們對(duì)未來(lái)的愿景開(kāi)始產(chǎn)生分歧,而最后我們有了爭(zhēng)吵。當(dāng)我們爭(zhēng)吵時(shí),我們的董事會(huì)支持他,所以 30 歲時(shí),我被趕出了,且非常公開(kāi)的被趕出。我整個(gè)成人人生的重心已經(jīng)不在,而這是令人極為難過(guò)的。我有幾個(gè)月真的不知道要做什么。我覺(jué)得我讓前一代的企業(yè)家失望,當(dāng)接力棒傳給我時(shí)我讓它掉了下去。我與戴維?帕卡德(HP 創(chuàng)立人)及鮑勃?諾伊斯(Intel 創(chuàng)立人)見(jiàn)面并試圖因把事情搞得如此糟而道歉。我是一個(gè)非常公開(kāi)的失敗而我甚至想過(guò)逃離硅谷。但我開(kāi)始慢慢明了某些事情。我仍然喜愛(ài)我所做的事。在蘋(píng)果情勢(shì)的轉(zhuǎn)折并沒(méi)有改變這個(gè)事實(shí)的一點(diǎn)點(diǎn)。我被拒絕了但我仍在戀愛(ài)中。所以我決定從新開(kāi)始。I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me.The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything.It freed me to enter one of the most creative periods in my life.During the next five years I started a company named NeXT, another company named Pixar and fell in love with an amazing woman who would become my wife.Pixar went on to create the world’s first computer-animated feature film, “Toy Story,” and is now the most successful animation studio in the world.我當(dāng)時(shí)不知道,但被蘋(píng)果解雇可能是發(fā)生于我身上最好的事情。因成功所帶來(lái)的沉重感被重當(dāng)新手的輕盈感所取代,對(duì)每件事皆較為不確定。它釋放我進(jìn)入我生命最俱創(chuàng)造力的其中一個(gè)時(shí)期。在接下來(lái)的五年,我成立了一家名為 NeXT 的公司,另一家名為 Pixar(皮克斯動(dòng)畫(huà))的公司,并愛(ài)上一位很棒的女人,她后來(lái)成為我的太太。Pixar 后來(lái)創(chuàng)造了世界第一部計(jì)算機(jī)動(dòng)畫(huà)電影「玩具總動(dòng)員」,且是現(xiàn)在全世界最成功的動(dòng)畫(huà)電影公司。

      In a remarkable turn of events, Apple bought NeXT and I returned to Apple and the technology we developed at NeXT is at the heart of Apple’s current renaissance, and Lorene and I have a wonderful family together.在一個(gè)令人驚奇的事件轉(zhuǎn)折里,蘋(píng)果買(mǎi)下了 NeXT,而我回到了蘋(píng)果,而我們?cè)?NeXT 所發(fā)展的科技是蘋(píng)果目前從新復(fù)興的核心,而勞倫與我共同擁有一個(gè)很棒的家庭。

      I’m pretty sure none of this would have happened if I hadn’t been fired from Apple.It was awful-tasting medicine but I guess the patient needed it.Sometimes life’s going to hit you in the head with a brick.Don’t lose faith.I’m convinced that the only thing that kept me going was that I loved what I did.You’ve got to find what you love, and that is as true for work as it is for your lovers.Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do.If you haven’t found it yet, keep looking, and don’t settle.As with all matters of the heart, you’ll know when you find it, and like any great relationship it just gets better and better as the years roll on.So keep looking.Don’t settle.我非常確定這沒(méi)有一樣會(huì)發(fā)生,如果我沒(méi)有被蘋(píng)果解雇。那是嘗起來(lái)極差的藥但我猜病人需要它。有時(shí)生命會(huì)用磚塊打你的頭。不要失去信念。我深信唯一使我繼續(xù)向前的是我喜愛(ài)我所做的事。你必需找到你喜愛(ài)的,而這道理適用于工作如同適用于你的愛(ài)人一樣。你的工作將占你生活的一大部份,而唯一感到真正滿(mǎn)足的方法是做你相信是卓越的工作,而唯一做卓越工作的方法是喜愛(ài)你所做的事。如果你還未找到,繼續(xù)找,不要妥協(xié)。如同所有與心相關(guān)的事情,當(dāng)你找到時(shí)你會(huì)知道,就像任何良好的關(guān)系,一年年過(guò)后它只會(huì)愈來(lái)愈好。所以繼續(xù)尋找,不要妥協(xié)。

      My third story is about death.When I was 17 I read a quote that went something like “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself, “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “no” for too many days in a row, I know I need to change something.Remembering that I’ll be dead soon is the most important thing I’ve ever encountered to help me make the big choices in life, because almost everything--all external expectations, all pride, all fear of embarrassment or failure--these things just fall away in the face of death, leaving only what is truly important.Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose.You are already naked.There is no reason not to follow your heart.我的第三個(gè)故事是關(guān)于死亡。當(dāng)我 17 歲時(shí),我看到一句話(huà)大概是:「如果你過(guò)每一天有如那是你的最后一天,某一天你將肯定是對(duì)的?!顾刮矣∠笊羁?,而自那時(shí)開(kāi)始,在過(guò)去的 33 年,我每天早上看著鏡子并問(wèn)自己:「如果今天是我生命的最后一天,我會(huì)想做我今天即將要做的事嗎?」而每當(dāng)答案連續(xù)很多天是「不」,我便知道我需做些改變。記住我將馬上死亡是我所遇過(guò)最重要的東西來(lái)幫助我在人生里做重大決擇,因?yàn)閹缀跛械氖虑?– 所有外在的期待、所有的自尊、所有對(duì)困窘及失敗的害怕 – 這些事情在死亡面前只會(huì)自動(dòng)消失,僅留下真正重要的。記住你將死去是我所知道最好的方法來(lái)讓你避開(kāi)你有東西會(huì)失去這個(gè)想法之陷阱。你已不受保護(hù),沒(méi)有理由不去追隨你的內(nèi)心。

      About a year ago, I was diagnosed with cancer.I had a scan at 7:30 in the morning and it clearly showed a tumor on my pancreas.I didn’t even know what a pancreas was.The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months.My doctor advised me to go home and get my affairs in order, which is doctors’ code for “prepare to die.” It means to try and tell your kids everything you thought you’d have the next ten years to tell them, in just a few months.It means to make sure that everything is buttoned up so that it will be as easy as possible for your family.It means to say your goodbyes.大約一年前,我被診斷有癌癥。我早上 7:30 做了掃描,而在我胰藏上它清楚的顯示一個(gè)腫瘤。我當(dāng)時(shí)連胰臟是什么都不知道。醫(yī)生們告訴我這幾乎確定是一種治不好的癌癥,而我應(yīng)預(yù)期自己將活不超過(guò) 3 到 6 個(gè)月。我的醫(yī)生建議我回家并把我的事安排好,而那是醫(yī)生「準(zhǔn)備死亡」的代語(yǔ)。它意味試圖把你原本以為你有接十年要告訴你孩子的所有事情,只在幾個(gè)月內(nèi)完成。它意味確定每件事都準(zhǔn)備妥當(dāng)好讓你的家人將盡可能的容易度過(guò)。它意味說(shuō)你的道別。

      I lived with that diagnosis all day.Later that evening I had a biopsy where they stuck an endoscope down my throat, through my stomach into my intestines, put a needle into my pancreas and got a few cells from the tumor.I was sedated but my wife, who was there, told me that when they viewed the cells under a microscope, the doctor started crying, because it turned out to be a very rare form of pancreatic cancer that is curable with surgery.I had the surgery and, thankfully, I am fine now.我面對(duì)那個(gè)診斷一整天,那天晚上我有個(gè)切面檢查,他們把一個(gè)內(nèi)腔鏡插入我的喉嚨,通過(guò)我的胃進(jìn)入我的腸子,把一根針?lè)湃胛业囊扰K并從腫瘤取出一些細(xì)胞。我當(dāng)時(shí)被麻醉但我的太太,她當(dāng)時(shí)在那,告訴我當(dāng)他們?cè)陲@微鏡上看那些細(xì)胞時(shí),醫(yī)生開(kāi)始哭了,因?yàn)樗话l(fā)現(xiàn)是一種非常罕見(jiàn)可經(jīng)由手術(shù)治愈的胰臟癌。我動(dòng)了手術(shù),而很感謝的,我現(xiàn)在很好。

      This was the closest I’ve been to facing death, and I hope it’s the closest I get for a few more decades.Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept.No one wants to die, even people who want to go to Heaven don’t want to die to get there, and yet, death is the destination we all share.No one has ever escaped it.And that is as it should be, because death is very likely the single best invention of life.It’s life’s change agent;it clears out the old to make way for the new.right now, the new is you.But someday, not too long from now, you will gradually become the old and be cleared away.Sorry to be so dramatic, but it’s quite true.Your time is limited, so don’t waste it living someone else’s life.Don’t be trapped by dogma, which is living with the results of other people’s thinking.Don’t let the noise of others’ opinions drown out your own inner voice, and most important, have the courage to follow your heart and intuition.They somehow already know what you truly want to become.Everything else is secondary.那是我面臨死亡過(guò)最近的時(shí)刻,而我希望在接下的幾十年里那也會(huì)是我所遇過(guò)最近的。體驗(yàn)它過(guò)后,比死亡只是一個(gè)有用但純綷理智的關(guān)念,我現(xiàn)在可以更確定的一點(diǎn)跟你說(shuō)。沒(méi)有人想要死,即便想要去天堂的人也不想經(jīng)由死來(lái)到達(dá)那里,然而,死亡是我們所有人共同的宿命。沒(méi)有人曾經(jīng)逃脫。而也應(yīng)該就是如此,因?yàn)樗劳龇浅?赡苁巧鼏我蛔詈玫陌l(fā)明。它是生命的改變劑,它把舊的清掉好為新的騰出空間。現(xiàn)在,你們是新的。但有一天,離現(xiàn)在不會(huì)太久,你將逐漸成為老的并被清掉。抱歉如此的戲劇化,但它是相當(dāng)真實(shí)的。你的時(shí)間是有限的,所以不要浪費(fèi)它于過(guò)別人的生活。不要被教條給困住,也就是活于別人思考的結(jié)果中。不要讓別人意見(jiàn)的噪音淹沒(méi)了你自己內(nèi)心的聲音,而最重要的,要有勇氣追隨你的內(nèi)心及直覺(jué)。它們因某原因已經(jīng)知道你真正想成為什么。其它的事情皆是次要的。

      When I was young, there was an amazing publication called The Whole Earth Catalogue, which was one of the bibles of my generation.It was created by a fellow named Stuart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch.This was in the late Sixties, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and Polaroid cameras.It was sort of like Google in paperback form thirty-five years before Google came along.It was idealistic, overflowing with neat tools and great notions.Stuart and his team put out several issues of the The Whole Earth Catalogue, and then when it had run its course, they put out a final issue.It was the mid-Seventies and I was your age.On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous.Beneath were the words, “Stay hungry, stay foolish.” It was their farewell message as they signed off.“Stay hungry, stay foolish.” It was their farewell message as they signed off.And I have always wished that for myself, and now, as you graduate to begin anew, I wish that for you.Stay hungry, stay foolish.在我年青時(shí),當(dāng)時(shí)有一個(gè)很棒的出版名為「完全地球編目」,那是我那個(gè)年代其中一本權(quán)威書(shū)本。它是由一位離 門(mén)洛帕克 這里不遠(yuǎn),名為斯圖阿特?布安德的老兄所創(chuàng)立,他詩(shī)人般的手法使它更為生動(dòng)。這是在 60 年代末期,在個(gè)人計(jì)算機(jī)及桌上排版之前,所以它全是由打字機(jī)、剪刀、及拍立得相機(jī)所做。它像是 Google 出現(xiàn)前 35 年的 Google平裝書(shū)。它是有理想的,充斥著簡(jiǎn)潔的工具和偉大的想法。斯圖阿特及他的團(tuán)隊(duì)發(fā)行幾期的「完全地球的編目」,然后當(dāng)它已走完全程,他們發(fā)放了最后一期。那是 70 年代中期,而我是在你們的年紀(jì)。他們最后一期的封底上是一張?jiān)绯苦l(xiāng)村道路的照片,你若夠冒險(xiǎn)可能會(huì)發(fā)現(xiàn)自己在上面搭便車(chē)的那種道路。下面的文字是:「保持饑渴,保持傻勁?!惯@是他們結(jié)語(yǔ)的告別訊息。我一直都期望自己能夠如此,而現(xiàn)在,在你們畢業(yè)而重頭開(kāi)始時(shí),我期望你們也能如此。保持饑渴,保持傻勁。Thank you all, very much.非常謝謝各位。

      第四篇:科學(xué)技術(shù)史專(zhuān)業(yè)畢業(yè)生自薦書(shū)

      尊敬的領(lǐng)導(dǎo):

      您好!

      我叫xiexiebang,是XXX大學(xué)人文與社會(huì)科學(xué)學(xué)院碩士研究生科學(xué)技術(shù)史專(zhuān)業(yè)的畢業(yè)生。首先感謝您在百忙之中傾聽(tīng)一名剛剛踏入社會(huì)的畢業(yè)生的心聲,也許您的關(guān)注將會(huì)掀開(kāi)我人生歷程中嶄新的一頁(yè)!

      寶劍鋒從磨礪出,梅花香自苦寒來(lái)。大學(xué)時(shí)光和研究生生活是一個(gè)不斷完善不斷超越的成長(zhǎng)歷程。在這幾年里,我系統(tǒng)的學(xué)習(xí)了科學(xué)技術(shù)史專(zhuān)業(yè)的相關(guān)理論,重點(diǎn)研究了西南少數(shù)民族科技史、農(nóng)業(yè)史,學(xué)習(xí)了科學(xué)技術(shù)史通論、民族學(xué)概論、西南少數(shù)民族史、科學(xué)社會(huì)學(xué)、科學(xué)技術(shù)哲學(xué)、自然辯證法、人類(lèi)文化學(xué)、中國(guó)通史、古代漢語(yǔ)等相關(guān)課程,同時(shí)我還廣泛涉獵其他學(xué)科的知識(shí),學(xué)習(xí)了教育學(xué)、心理學(xué)、國(guó)際貿(mào)易學(xué)、西方經(jīng)濟(jì)學(xué)、商品學(xué)、計(jì)算機(jī)應(yīng)用、科技信息與檢索等課程。另外我還積極參加校內(nèi)外的各種實(shí)踐活動(dòng),積極鍛煉自己的實(shí)踐能力。通過(guò)幾年的學(xué)習(xí),在大學(xué)的基礎(chǔ)上不斷努力拓展自己的知識(shí)面,培養(yǎng)自己的多方面才能,爭(zhēng)取做一名一專(zhuān)多能的復(fù)合型人才,適應(yīng)當(dāng)今知識(shí)經(jīng)濟(jì)發(fā)展的要求,為教育科研事業(yè)奉獻(xiàn)自己的一份綿力。

      熱情開(kāi)朗是我的性格,樂(lè)觀(guān)自信是我的人生態(tài)度,誠(chéng)實(shí)守信是我的做人原則,愛(ài)崗敬業(yè)是我的工作信條,年輕可塑是我的最大資本。相信貴單位能給真誠(chéng)的我提供一片施展才能的天空,同時(shí)也相信您的認(rèn)可和我的選擇會(huì)結(jié)出豐碩的果實(shí)!

      再次感謝您的垂閱,期盼您的佳音!我也會(huì)一如既往的支持貴單位的發(fā)展,并在此致以最誠(chéng)摯的祝愿!

      我誠(chéng)摯的加入貴單位,與貴單位共呼吸,同命運(yùn),攜手共創(chuàng)美好未來(lái)!

      此致

      敬禮!

      自薦人:xiexiebang

      第五篇:賈俊強(qiáng)演講稿

      淺談工程機(jī)械

      工程機(jī)械對(duì)于我們并不陌生,人類(lèi)采用簡(jiǎn)單的機(jī)械原型代替體力勞動(dòng)已有悠久歷史。史載公元前1600年左右,中國(guó)已使用桔槔和轆轤。前者為一起重杠桿,后者是手搖絞車(chē)的雛形。古代埃及和羅馬,起重工具也有較多應(yīng)用。近代工程機(jī)械的發(fā)展,始于蒸汽機(jī)發(fā)明之后,19世紀(jì)初,歐洲出現(xiàn)了蒸汽機(jī)驅(qū)動(dòng)的挖掘機(jī)、壓路機(jī)、起重機(jī)等。此后由于內(nèi)燃機(jī)和電機(jī)的發(fā)明,工程機(jī)械得到較快的發(fā)展。

      在從業(yè)的這段時(shí)間了,我對(duì)工程機(jī)械也有了很深刻的認(rèn)識(shí),建筑、水利、電力、道路、礦山、港口和國(guó)防等工程領(lǐng)域,種類(lèi)繁多。挖掘機(jī),裝載機(jī),壓路機(jī),篩選機(jī),推土機(jī)等等。這些都是我們經(jīng)??梢钥吹降氖┕ぴO(shè)備。工程機(jī)械行業(yè)的發(fā)展之迅速,經(jīng)過(guò)50年的發(fā)展,已形成能生產(chǎn)18大類(lèi)、4500多種規(guī)格型號(hào)的產(chǎn)品,基本能滿(mǎn)足國(guó)內(nèi)市場(chǎng)需求的、具有相當(dāng)規(guī)模和蓬勃發(fā)展活力的重要行業(yè)。2005年中國(guó)生產(chǎn)工程機(jī)械產(chǎn)品規(guī)模以上的企業(yè)約有1000家,其中外商獨(dú)資合資企業(yè)130家;年銷(xiāo)售額1000萬(wàn)以上企業(yè)有300家;億元以上企業(yè)有100家,年銷(xiāo)售額940億元,占全行業(yè)的75%;10億元以上的企業(yè)有23家,年銷(xiāo)售額占全行業(yè)的50%。

      隨著工程機(jī)械的迅速發(fā)展,各個(gè)品牌之間的競(jìng)爭(zhēng)愈來(lái)愈激烈。也就意味著,對(duì)產(chǎn)品質(zhì)量、整機(jī)價(jià)格、產(chǎn)品性能、品牌知名度、零配件供應(yīng)、服務(wù)質(zhì)量之間的競(jìng)爭(zhēng)。我國(guó)工程機(jī)械工業(yè)在世界范圍內(nèi),就產(chǎn)品品種、生產(chǎn)規(guī)模、生產(chǎn)設(shè)備、開(kāi)發(fā)能力諸方面的綜合水平而論,目前尚低于美國(guó)、日本、德國(guó)、英國(guó)、法國(guó)和意大利六國(guó),大部分產(chǎn)品和局部生產(chǎn)技術(shù)方面尚不如西歐一些國(guó)家。雖然如此,但我國(guó)仍己具備了工程機(jī)械生產(chǎn)大國(guó)的生產(chǎn)技術(shù)基礎(chǔ),行業(yè)內(nèi)有相當(dāng)一部分企業(yè)的產(chǎn)品,在技術(shù)性能和質(zhì)量水平等方面,已具備了國(guó)際市場(chǎng)競(jìng)爭(zhēng)能力,加上我國(guó)企業(yè)產(chǎn)品成本較低,產(chǎn)品性能價(jià)格比有優(yōu)勢(shì),走向國(guó)際市場(chǎng)成為可能。

      隨著人們對(duì)工程機(jī)械的廣泛應(yīng)用,隨之而來(lái)的配件業(yè),服務(wù)業(yè)等等都迅速的發(fā)展起來(lái)。人們對(duì)工程機(jī)械的要求也越來(lái)越高。各個(gè)品牌在競(jìng)爭(zhēng)過(guò)程中會(huì)越來(lái)越注重細(xì)節(jié)。就售后服務(wù)而言,我們?cè)诜?wù)過(guò)程中就會(huì)被要求越來(lái)越嚴(yán)格。工程機(jī)械售后服務(wù)的作用主要體現(xiàn)在以下幾個(gè)方面:(1)作為產(chǎn)品質(zhì)量的重要組成部分,是產(chǎn)品質(zhì)量的延伸和重要體現(xiàn)。(2)減少設(shè)備故障率,縮短因設(shè)備故障的停機(jī)時(shí)間,保證用戶(hù)購(gòu)買(mǎi)設(shè)備的使用價(jià)值及利益實(shí)現(xiàn)。(3)提高用戶(hù)滿(mǎn)意度,增強(qiáng)已購(gòu)買(mǎi)用戶(hù)對(duì)產(chǎn)品的信任度和忠誠(chéng)度。(4)作為新用戶(hù)購(gòu)買(mǎi)設(shè)備時(shí)的重要考慮因素,促進(jìn)銷(xiāo)售。(5)通過(guò)售后服務(wù)的技術(shù)質(zhì)量分析,及時(shí)發(fā)現(xiàn)重大質(zhì)量問(wèn)題,并及時(shí)采取措施,使制造商和用戶(hù)的損失減少到最小程度。(6)通過(guò)售后服務(wù)的技術(shù)質(zhì)量分析,獲得產(chǎn)品技術(shù)及質(zhì)量信息,為產(chǎn)品技術(shù)改進(jìn)和產(chǎn)品質(zhì)量的提高提供依據(jù)。(7)為零部件采購(gòu)部門(mén)向零部件配套廠(chǎng)家的質(zhì)量索賠提供依據(jù)。(8)作為解決制造商同用戶(hù)關(guān)于產(chǎn)品質(zhì)量方面爭(zhēng)議的重要依據(jù)。(9)在產(chǎn)品出現(xiàn)重大質(zhì)量問(wèn)題時(shí),給予用戶(hù)重大工程延誤造成損失賠償?shù)囊罁?jù)。(10)通過(guò)質(zhì)量保證期外的有償維修服務(wù),促進(jìn)零部件銷(xiāo)售,在為制造商和代理商創(chuàng)收的同時(shí),保證用戶(hù)設(shè)備的正常使用,解決用戶(hù)的后顧之憂(yōu)。(11)有效提高公司的品牌形象。主要職責(zé):交機(jī)服務(wù),召請(qǐng)服務(wù),保養(yǎng)維修,定期巡檢,各個(gè)環(huán)節(jié)都不能有所馬虎。首先交機(jī)服務(wù),在交機(jī)過(guò)程中務(wù)必講給客戶(hù)講清楚服務(wù)流程,操作方法,應(yīng)急處理辦法等等。而在客戶(hù)使用過(guò)程中我們的角色是指導(dǎo)客戶(hù),處理客戶(hù)在使用過(guò)程中的問(wèn)題。當(dāng)然,我們也必須給客戶(hù)講清楚日常保養(yǎng)的重要性,定期檢查保養(yǎng)的好處。

      那么如何提高服務(wù)質(zhì)量呢?只有在注重營(yíng)銷(xiāo)、強(qiáng)調(diào)顧客問(wèn)題解決方案的觀(guān)念的驅(qū)使下才會(huì)有售前、售中服務(wù)的出現(xiàn)。售后服務(wù)有事后諸葛亮的嫌疑或稱(chēng)之為“亡羊補(bǔ)牢”,但它仍然需要貫徹“預(yù)防為主”的萬(wàn)針。(1)巡回點(diǎn)檢。定時(shí)的巡回點(diǎn)檢制度是貫徹“預(yù)防為主”方針的主要措施。在巡回點(diǎn)檢時(shí),作業(yè)人員需要按廠(chǎng)家的標(biāo)準(zhǔn)判斷設(shè)備的狀況;糾正設(shè)備的異常情況(維修或調(diào)整);找出設(shè)備產(chǎn)生(或可能導(dǎo)致)異常情況的原因;對(duì)“原因”實(shí)施對(duì)策。產(chǎn)生設(shè)備異常的原因可能來(lái)自3個(gè)方面:一是制造商的制造(或設(shè)計(jì))缺陷;二是顧客的使用問(wèn)題;三是設(shè)備的適用性問(wèn)題。制造或設(shè)計(jì)缺陷完全是制造商的責(zé)任,好的制造商不會(huì)回避此類(lèi)問(wèn)題,恰恰相反,這是改進(jìn)設(shè)計(jì)或制造的好機(jī)會(huì)。顧客使用問(wèn)題必須通過(guò)改進(jìn)顧客的使用和管理來(lái)解決。設(shè)備符合制造商的設(shè)計(jì)及制造標(biāo)準(zhǔn),顧客使用方面也找不出什么原因,但設(shè)備確實(shí)沒(méi)有發(fā)揮出應(yīng)有的工效,顧客牢騷滿(mǎn)腹,制造商束手無(wú)策。從本質(zhì)上看,它是一個(gè)設(shè)備的“選型”問(wèn)題。選擇設(shè)備錯(cuò)誤的責(zé)任在顧客與代理店。在選擇設(shè)備型號(hào)與配置的過(guò)程中,由于信息傳遞得不夠充分(有客觀(guān)的原因也可能是主觀(guān)故意的原因)或判斷失誤造成了設(shè)備選擇的錯(cuò)誤??陀^(guān)上的原因只有通過(guò)提高人員業(yè)務(wù)素質(zhì)、改善工作環(huán)境、減少失誤來(lái)解決,主觀(guān)上的原因涉及到一個(gè)商業(yè)倫理問(wèn)題。制造商不應(yīng)該回避此類(lèi)問(wèn)題。既然有適用性問(wèn)題的存在,那么顧客的“問(wèn)題”也就沒(méi)有被很好地解決。如果是一種新的作業(yè)環(huán)境(內(nèi)各)的需要,對(duì)制造商而言,那就成了一種品質(zhì)改進(jìn)或開(kāi)發(fā)新產(chǎn)品的機(jī)會(huì)。(2)特別巡檢。特別巡回檢查往往是在顧客的要求下進(jìn)行的。只要顧客認(rèn)為有問(wèn)題,服務(wù)方面就必須采取行動(dòng)。在這種情形下,設(shè)備可能有故障也可能沒(méi)有故障。設(shè)備故障是通過(guò)維修來(lái)解決,顧客經(jīng)驗(yàn)問(wèn)題可以通過(guò)幫助顧客建立行業(yè)經(jīng)驗(yàn)來(lái)使其滿(mǎn)意,如果是適用性問(wèn)題就會(huì)使問(wèn)題解決變得異常的困難。無(wú)論是定時(shí)點(diǎn)檢還是特別巡檢,“對(duì)癥下藥”都是十分重要的。只有從這個(gè)角度去解決問(wèn)題,才能貫徹“預(yù)防為主”的工作方針。

      當(dāng)然還需要我們細(xì)心的去干好每一件事,不斷創(chuàng)新,堅(jiān)持不懈,這樣我們的未來(lái)才會(huì)更加精彩。

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