第一篇：出國英語：空姐空乘常用語英語詞匯和句子

出國英語：空姐空乘常用語英語詞匯和句子

我們都知道空姐的英語是stewardess或者是airline stewardess，但是空乘服務常用英語，你又知道多少？下面是空乘服務常用英語口語，跟著小編一起去學習吧！

常用空乘詞匯：

boarding check 登機牌

plane ticket 飛機票

ramp 扶梯

first class 頭等艙

conomy class,tourist class 經濟艙

air route,air line 航線

to take off,take－off 起飛

landing 著陸

International Flight 國際班機

Domestic Flight 國內班機

常用空乘句子：

Morning,madam(Sir).Welcome board!

早上好，女士(先生)。歡迎登機!

May I see your boarding pass?

請出示您的登機牌。

You should take your assigned seat,for the plane must keep its balance when it takes off.為了使飛機在起飛時保持配載平衡，請您按指定的座位入座。

Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

Excuse me for a second, I’ll check.請稍等一下，我查查看。

The plane is about to take off.Please don”t walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。

We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.對不起，由于本機場天氣狀況不好，我們的航班將被延誤。我們要等到天氣條件好轉才能起飛。

The ramp has just been put in its position.Now you can get your belongings and disembark.舷梯已經放好?，F在您可以拿著行李下飛機了。

Thank you for flying with us and hope to have the pleasure of being with you again.感謝您乘坐我們的班機，希望能有幸再次和您見面。

原文來自 必克英語

第二篇：空姐空乘口語

空姐空乘口語

CONVERSATIONS 會話（A=Applicant I=Interviewer）

Dialogue 1

I: What made you decide on this type of occupation?

A: Oh, to tell you the truth, I love the sky.When I was a child, I imagined flying into the blue sky some day.Now, I think the day has come.My dream will come true.And I like travellingvery much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty?

A: Yes, I think I am quite fluent in English.I got the certificate of the Secondary English Training last month.I: Do you know what the responsibilities are for a stewardess?

A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.And good service is also important.I: Are you in good health?

A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience?

A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?

A: My height is one meter and sixty-eight centimeters.I never had any vision problems.I: What would you say are your strengths and weaknesses?

A: One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality.But sometimes, I find it is hard to tell others when I don’t like what they are doing.I: If a passenger can’t understand what you say, what should you do?

A: I will try to speak in another language or I will try my best to use gestures and draw pictures.I: 什么原因使你決定投身這個行業(yè)呢？

A: 哦，說真的，我非常喜歡藍天。小時候我就夢想自己有一天能飛上藍天，現在我想這一天已經到了，我的夢想要實現了。而且我非常喜歡旅游，喜歡和人打交道。I: 別人容易明白你說的英語嗎？

A: 可以，我想我的英語很流利，上個月我拿到了中級英語培訓證書。I: 你認為對空姐來說，主要的職責是什么？

A: 主要職責就是讓乘客在飛行途中能放松、快樂，而且好的服務也是很重要。I: 你現在身體很好吧？

A: 我剛做了一次全面的體檢，身體狀況很好。

I: 你有護理經驗嗎？

A: 有，我有兩年的護理經驗，現在我就在一家醫(yī)院當護士。

I: 你多高？你的視力如何？ A: 我身高168cm，視力沒問題。

I: 你認為你的優(yōu)點和缺點是什么？

A: 我優(yōu)點之一就是待人非常友好、開朗，還有我的性格溫和。但有時候，我發(fā)現很難告訴別人我不喜歡他們的所作所為。

I: 如果有乘客聽不懂你說的話，你該怎么辦？

A: 我會試著說另一種語言或者打手勢、畫圖。

Dialogue 2

I: Tell me about yourself and your past experience.A: For the past 3 years, I have been working in China East Airlines Corporation Limited.I

am very tolerant of people and have been told that this is one of my strengths.I feel I have a lot to offer as a team member.I: Why are you interested in this occupation?

A: It’s always been my dream to be a stewardess.And I like travelling to different places.I: What do you think is the chief charcteristic for a stewardess?

A: Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I: Do you get angry easily?

A: No, I know how to control my temper.I: If a passenger had a accident, what would you do?

A: I would give him or her basic first aid and ask my partner to call for assistance at the same timeI: If you are hired, when can you start work?

A: I can begin to work right away because I am out of work now.I: What are your salary expectations?

A: I really need more information about the job before we start to discuss salary.I like to postpone that discussion until later.Maybe you could tell me what is budgeted for the position and how your commission structure works.I: 說說你自己和你過去的經歷。

A: 過去三年我一直在中國東方航空有限公司工作。我待人寬容，別人都說這是我的優(yōu)點。我想作為團隊一員，我能作出很多貢獻。

I: 你為什么對這個職業(yè)感興趣？

A: 成為一名空姐一直是我的夢想，而且我喜歡到各地旅游。

I: 對空姐來說，你認為主要應該具備的品質是什么？

A: 空姐應該待人友好、有禮貌、有耐心，對顧客和藹、彬彬有禮。

I: 你容易生氣嗎？

A: 不，我知道怎樣控制自己的脾氣。

I: 如果有乘客發(fā)生意外，你會怎么辦？

A: 我會為他/她做基本的急救，同時讓同伴尋求救助。

I: 如果你被錄用，什么時候你能開始工作？

A: 因為我目前沒有工作，所以隨時都可以。

I: 你希望拿多少薪水？

A: 在討論薪水前，我需要更多了解這份工作。我希望遲點討論這個問題，或者你可以告訴我這個職位的預算薪酬是多少，貴公司的傭金制度是如何運作的。

imagine 想象 secondary 中級的 flight attendant 空姐 eyesight 視力 vision 視力 gesture 手勢tolerant 寬容的 basic first aid 基本的急救護理temper 脾氣 assistance 援助，協(xié)助

作為空中小姐，懂得一些急救措施是非常必要的，所以即使你沒有做過空中小姐，但如果做過護士，有護理經驗（nursing experience），你盡可以把它當作自己的優(yōu)勢表現出來。

1)What made you decide on this type of occupation? position vocation job

什么原因使你決定從事這類工作？

2）Do you know what are the responsibilities of the stewardess? tasks assignments obligations你知道作為空中小姐的職責是什么嗎？

3)What do you think are the chief characteristics of a stewardess? qualitiestraits

你認為空姐的主要品質 是什么？

4)I can begin to work right away because I am out of work now.unemployed laid off between jobs

我可以即刻開始上班，因為我現在沒有工作。應聘空姐 無論是到中國的國際航空公司還是國外的航空公司應聘，公司都要求空中小姐不僅有高挑的身材和甜美的長相，而且要具備優(yōu)雅的氣質，會講一口流利的英語。口試內容主要分為中英文面試、中英廣播詞、航空狀況題、時事題、個人問題等。每一家公司會有不同的考試流程，初復試的難易度也不同，要多方面收集資料，知己知彼，再配合臨場應變能力、機智反應、適宜的裝扮、優(yōu)雅的談吐及親和力，這樣面試才能得高分。

BASIC EXPRESSIONS 基本句型表達

1)What made you decide on this type of occupation? 什么原因使你決定投身這個行業(yè)呢？

2)I like travelling very much and I enjoy working with people.我非常喜歡旅游，喜歡和人打交道。

3)The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的職責就是讓乘客在飛行中能放松、快樂。

4)One of my best qualities is my friendliness and open-minded attitude.我的優(yōu)點之一就是待人非常友好、開朗。

5)I抦 very tolerant of people and have been told that this is one of my strengths.我待人寬容，別人都說這是我的優(yōu)點。

6)What do you think is the chief charcteristic for a stewardess? 你認為對空姐來說，主要應該具備的品質是什么？

7)I would give him or her basic first aid and ask my partner to call for assistance at the same time.我會為他/她做基本的急救護理，同時讓同伴尋求援助。

空乘面試英語

在空乘面試中，英語是必考的！但是很多考生都會擔心英語這一關。如果你是飛行乘務相關學院畢業(yè)的學生，我想你就很清楚你要準備什么，就是你們平時要求學習的內容。其實，英語面試也只是問一些十分簡單的問題。下面是15句空乘常用基本語，以供大家學習。（１）您好，歡迎。Good morning(afternoon,evening)sir,welcome aboard.（２）是，對。Yes, I see.（３）請。Please.（４）是，馬上就去。Yes,I’m going away right now.（５）很報歉（對不起）。I’m sorry.（６）讓你久等了。Thank you for waiting(sir)。

（７）是，馬上給您拿來。I’ll get one for you in just a moment.（８）打擾了（過意不去）。Excuse me.（９）知道了（不知道）。Yes, I know(No, I don’t know).（１０）是您叫我嗎？Did you call me?

（１１）不清楚，馬上查詢。I’m not sure, I’ll check it.（１２）不客氣。It’s my pleasure.（１３）謝謝。Thank you very much.（１４）托您的福。Thanks to you.（１５）祝您旅途愉快。I hope enjoy your flight

另外，自我簡介是一定要準備的，也就是 Your brief introduction— —

introduce yourself in brief！

空乘常用英語

(1)aircraft(2)belly機腹(3)nose gear鼻輪

(4)retractable landing gear 伸縮起落架(5)rudder 尾舵(6)propeller 推進器(7)wing 機翼(8)fuel 油料(9)tank 油箱(10)radome 雷達(11)fuselage 機身(12)break-in area 逃生窗(13)undercarrage bay 貨艙(14)air brake 煞車(15)panel 儀表板(16)flight deck(cockpit)前艙(17)galley 廚房(18)seat belt安全帶(19)slide 充氣滑梯(逃生用)(20)survival kit(first aid kit)救生品(21)water extinguisher 滅火器(22)dry chemical extinguisher 乾粉滅火器(23)latch 栓子(24)tray table 餐桌(25)smoke hood 防煙面罩(26)waste bin 垃圾桶(27)grab handle 扶手(28)sink 水槽(29)observers seat 觀察位(前艙)(30)telescopic viewer 門孔

(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陸上逃生(36)axe 斧頭(在駕駛艙)(37)trolly 餐車(38)torch 手電筒(39)armrest 扶手(40)reading light閱讀燈(41)call button呼叫鈕(42)air traffic control 航路管制(43)control tower 塔臺

(44)operation & dispatcher 簽派員(45)cruize平航(46)runway 跑道(47)taxiway 滑行道(48)I.D.L 國際日線(49)time zone 時區(qū)(50)estimated time of arrival(ETA)預計到達時間(51)estimated time of departure(ETD)預計起飛時間

(52)apron圍裙(53)jet lag 飛機時差癥(54)tail wind 順風(55)head wind 逆風(56)jetway(passenger bridge)空橋(57)crew 機組員(58)infant 嬰兒(59)unaccompanied minor(UM)沒有家長同行ㄉ小孩(60)briefing 任務提示(61)home base 基地(62)pilot(captain)機長(63)co-pilot(first officer)副機長

(64)clear air turbulence 晴空亂流(65)air current氣流(66)non-endorsable 禁止轉讓(票)(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站過夜(70)refueling stop 加油停留(71)transit passenger 轉機旅客(72)waiting lounge 候機室(73)baggage inspection 行李檢驗(74)hand baggage 手提行李(75)umaccompanied baggage 托運行李(76)custom 海關(77)quarantine 檢疫(78)immigeration 移民局

(79)baggage tag 行李簽(80)connection 班機接駁(81)destination 目的地(82)free baggage allowance 行李重量限制(83)general declaration 艙單

(84)load factor 載客率(85)on time performance 準點率(86)LOST-N-FOUND 失物招領(87)confirmation 確定(88)reissued ticket 重開的票(89)passenger manifst 旅客名單

(90)wheelchair 輪椅(91)ground staff 地勤(92)take off 起飛(93)live vest救生衣(94)non-stop flight 直飛班機(95)immigeration card 入境表格(96)terminal航空站(97)hijack 劫機(98)demonstration 示范(99)evacuate 疏散(100)traffic congestion 航路擁擠

空乘英語——服務（service）

1、您想看這些報紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today''s menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么

Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?

How about the sweet?

6、現在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學習還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機場關閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機！

2.May i introduce myself, I'm ___, the chief purser of this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機。坐公務還是經濟艙？

4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經濟艙，對嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機發(fā)動機出現故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

3.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.Put the mask over your face!戴上氧氣面罩！

7.Bend your head between your knees!把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.Jump and slide down!跳滑下來！

中英文范例2:

有這樣一個女孩，喜歡做夢喜歡幻想，他經常夢到飛翔，夢到銀河，回味那夢境，回味那美好，希望自己有一天真的能夠觸摸藍天，被白云環(huán)繞。

這個女孩就是我，今年18歲，射手座，有開朗的性格，身高1.65米，體重有些不合格，在高三這樣的特殊時期已不是當年那個窈窕的我，我一定會恢復完美的身材，希望老師能理解。還有最重要的一點，我有像幼兒園阿姨一樣可愛的臉。

我就是我，此時沒有完美身材，但有完美笑臉來自****學校的小雅

There is a girl, who likes dreaming and imagine.She often dreams of flying, up to the Galaxy.On thinking of the dream, of the beauty, shi hopes that sometime she can really touch the azure sky, surrounded by the white clouds.This girl is me, who is 18 this year, optimistic, and is a Sagittarian.I'm 1.65 metres and is a little heavy.I can not be the slim “me” in the special Senior 3, but I will surely regain my perfect figure, and I hope that you can understand my situation.And what's the most important, I have a kindergarten-teacher-like cute face.This is me, with no perfect figure but perfect smiles now.This is me, Xiao Ya, from ***School.簡短的范例3:

Hello my name isXXX.I am XX years old.I graduatedfrom XXX.I have a dream since I was a child.I dream that one day I can fly in the blue sky like the bird.Now I have the chance to make it come true.If i can take this job.I’ll try my best to do everything well.Because I love this job.大家好,我名字叫XX, 我XX歲,畢業(yè)于XXX, 當我還是小孩子的時候就有這樣一個夢想,就是有一天我能像鳥一樣飛向藍天?，F在我有這個機會讓我的夢想成真.如果我能得到這個工作,我會盡我全

力去做好他,因為我愛這個工作

第三篇：空乘英語

空乘英語——服務（service）

1、您想看這些報紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today''s menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么?

Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?

How about the sweet?

6、現在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學習還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機場關閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機！

2.May i introduce myself, I'm ___, the chief purser of

this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機。坐公務還是經濟艙？

4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經濟艙，對嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機發(fā)動機出現故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well

trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

4.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by

pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.Put the mask over your face!

戴上氧氣面罩！

7.Bend your head between your knees!

把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.Jump and slide down!

跳滑下來v

第四篇：空乘英語

z空乘英語——服務（service）

1、您想看這些報紙或雜志嗎?

Would you like to read these news papers or magazines?

2、您想先喝點什么?

Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?

Here is today's menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點什么?

Thank you for waiting sir．Here you are．anything more?

5、甜食要不要?

How about the sweet?

6、現在可以收拾您的桌子嗎?

May i clear up your table now?

7、你是去學習還是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經延誤。

The flight has been delayed because of bad weather．

9、由于低能見度，機場關閉，我們不能起飛。

We can''t take off because the airport is closed due to poor visibility.10、我們的飛機顛簸得厲害，請系好安全帶。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英語——起飛前（before take-off）

1.Morning, madam（sir）.Welcome aboard!

早上好，女士（先生）。歡迎登機！

2.May i introduce myself, I'm ___, the chief purser of

this flight.請允許自我介紹。我叫___，本次航班的乘主任務長。

3.Morning, sir.Welcome aboard.business class or economy?

早上好，先生。歡迎登機。坐公務還是經濟艙？

4.Follow me, please.Your seat is in the middle of the cabin.請跟我來，您的座位在客艙中部。

5.An aisle seat on the left side------here you are, sir.是左邊靠走廊座位------這是您的座位。

6.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.恐怕您坐錯位子了，20c正好在那邊走廊的后二排。

7.Excuse me for a second, I'll check.請稍等一下，我查查看。

8.The plane is about to take off.please don't walk about in the cabin.飛機馬上要起飛了，請不要在客艙內走動。

9.You know the weather in hongkong is not so good.It has been delayed.你知道香港的天氣不太好，飛機延誤了。

10.Air China flight ca937 leaves at 0730 in the morning.中國國際航空公司ca937航班，上午7：30起飛。

11.Flight no.926, leaving Tokyo at 1740, flies nonstop back to beijing.ca926航班17：40離開東京直飛回北京。

12.You’re flying economy class, is that right?

您是坐經濟艙，對嗎？

空乘英語——緊急情況（emergency situation）

1.Fasten your seat belts immediately.The plane will make an emergency landing because of the sudden

breakdown of an engine.馬上系好安全帶。由于飛機發(fā)動機出現故障，將做緊急迫降。

2.Don''t panic!

不要驚慌。

3.Our captain has confidence to land safely.All the crew members of this flight are well trained for this kind of situation.So please obey instructions from us.我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。

4.Take out the life vest under your seat and put it on!

從座椅下拿出救生衣，穿上它！

5.Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。

6.Put the mask over your face!

戴上氧氣面罩！

7.Bend your head between your knees!

把你的頭彎下來放在兩膝之間！

8.Bend down and grab your ankles.彎下身來，抓住腳踝。

9.Get the extinguisher.拿滅火器來！

10.Open seat belts.Leave everything behind and come this way!

解開安全帶，別拿行李，朝這邊走！

11.This plane has eight emergency exits.Please locate the exit nearest to you.本架飛機有八個安全門，請找到離你最近的那個門。

12.Jump and slide down!

跳滑下來

你們好！（新年好/____節(jié)快樂/）

歡迎您選乘上海航空公司班機,由____前往____。我是本次航班乘務長。我們乘務組非常高興與您同行，并將竭誠為您服務。

本次航班飛行距離____公里，飛行時間預計____。對于本次航班的延誤，我們深表歉意。為了保證飛行安全，請您關閉移動電話及其他電子設備。本次航班為禁煙航班，請您在飛行全程中不要吸煙。稍后我們將播放本架飛機的安全須知錄像，請您注意觀看。謝謝！Ladies and gentlemen：

Good(morning/afternoon)!（Happy New Year/Happy ___）Welcome aboard Shanghai Airlines’ flight, from ____to ____.I am the purser of this flight.We’re glad to fly with you and would like to be at your service.The air distance of this flight is ____ kilometers and the flight time is expected to be ____.We apologize for the delay in departure.To ensure your safety, please switch off your mobile phones and all other electronic devices.This is the No-Smoke flight.Please refrain from smoking during the whole flight.Now we would like to familiarize you with the safety instructions.Please give your attention for a few minutes.Thank you!

女士們、先生們：

感謝您（鞠躬）在這段旅途中對我們工作的支持和配合。

現在飛機已經開始下降，請您座好、系好安全帶，打開遮陽板，并關閉所有電子設備。謝謝！Ladies and gentlemen：

We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!

女士們、先生們：你們好！

現在由客艙乘務員向大家介紹氧氣面罩、安全帶的使用方法和緊急出口的位置。Ladies and gentlemen：

Now we will explain the use of the oxygen mask, seat belt and location of the exits.氧氣面罩儲藏在您的座椅上方。發(fā)生緊急情況時面罩會自動脫落。氧氣面罩脫落后，請用力向下拉面罩，將面罩罩在口鼻處，把帶子套在頭上進行正常呼吸。

Your oxygen mask is in the compartment over your head.It will drop in front of you automatically when needed.If you see the mask, pull the mask toward you.Place the mask over your nose and mouth and slip the elastic band over your head.Within a few seconds the oxygen flow will begin.座位上安全帶使用時請將連接片插入鎖扣內，當飛機起飛、著陸和飛行中遇到顛簸以及“系好安全帶”指示燈亮時，請您將安全帶扣好系緊。解開時，先將鎖口打開，然后拉出連接片。Please make sure your seat belt is securely fastened during taxiing, take-off, landing and encountering air turbulence or whenever the Fasten Seat Belt signs are ON.救生衣儲藏在您座椅下方/上方，使用時取出，經頭部穿好，將帶子扣好系緊，然后打開充氣閥門，但在客艙內請不要充氣。充氣不足時，請將救生衣上部的兩個人工充氣管拉出，用嘴向里充氣。請拔出救生衣上的電池銷。

Your life vest is in the compartment under your seat/over your head.To put the vest on, slip it over your head, then fasten the buckles and pull the straps tight around your waist.Then pull the inflation tab.Please do not inflate it while you are in the cabin.If your vest is not inflated enough, you can also inflate it by blowing into the mouth-pieces.Pull out the battery pin once you leave the plane.本架飛機除通常出口外，在客艙左、右側還有緊急出口，分別標有緊急出口的明顯標志。

There are emergency exits on both sides of the aircraft in addition to the main entrance doors, and all exits are clearly marked.如電源失效，安裝在地板上的應急路徑燈將發(fā)出亮光，白（藍）色為撤離路徑燈，紅色為出口燈。

If there is a loss of electrical power, emergency track lights installed near the floor will illuminate.White(blue)lights lead to red lights, which indicate the exits.在您前面座椅背后的口袋里備有安全須知卡，請您仔細閱讀。

For further information, you will find a leaflet of safety instructions in the seat pocket in front of you.Thank you!（鞠躬）

1.女士們，先生們:

現在客艙乘務員將進行飛行前安全檢查，請您系好安全帶，打開遮陽板，并確認所有電子設備已關閉。謝謝！

Ladies and gentlemen:

Now the cabin crew will make pre-flight safety check.Please fasten your seat belt, open the window shade, and make sure all electronic devices have been switched off.Thank you!

2.女士們，先生們:

現在飛機已經離開 前往。

旅途中我們?yōu)槟峁?點心/正餐/小吃/熱便食及各類飲料，同時還為您準備了書報雜志。（本架飛機設有聽音裝置，您可以用耳機欣賞不同的節(jié)目。）

今天航班的機長業(yè)務熟練，技術精湛，是一位具有多年安全飛行經驗和保持良好飛行記錄的出色機長。同時，我們的“親情使者”具有豐富的服務經驗，將專職負責特殊旅客和特殊照顧的服務。

（本次航班榮幸地被中國民用航空總局命名為文明航班。）

（本次航班榮幸地被民航華東管理局 命名為/確定為創(chuàng)建 文明航班。）

（本次航班榮幸地被上海航空公司 命名為/確定為創(chuàng)建 文明航班。）

為了您在旅途中的安全，當您入坐時，我們建議您系好安全帶。

飛行中如有任何需求，請和客艙乘務員聯(lián)系。祝您旅途愉快！謝謝！

Ladies and Gentlemen:

We have just left for.During our trip, we shall provide the service of refreshments/meals/a snack/dinners/lunch/ with beverages.We have prepared newspapers, magazines for you.(This aircraft has audio system;you can use the earphone to choose what you like.)

Our captain is a pilot with rich flying experiences.As a result, his perfect flying skills will assure you a safe journey.Meanwhile, our“Amiable Angel(s)”in the cabin.Who has/have rich working experiences, will take care of the special passengers.To ensure your safety during the flight, we advise you to fasten your seatbelt while seated.If you have any needs or requirements, please let us know.Wish you a pleasant journey!Thank you!

2.女士們，先生們：

上航常旅客計劃獎項豐富、里程累積長期有效，如果您有意加入我們的?？陀媱?，可向乘務員索取申請表。您填完以后可以直接交給乘務員，或者郵寄給上航的“常旅客服務中心”。已經持卡的旅客，請出示會員卡，我們將為您累積里程。謝謝！

Ladies and Gentlemen:

Our “Frequent Flyer Program" is good for passengers who flying with Shanghai Airlines.And there is no expiry date for your accumulated mileages.If you want to join the program, you can get application form from our cabin crew.After finishing the form, you can return it to our cabin crew, or mail the form to our Frequent Flyer Center.If you have the member card, we will record mileages right now.Thank you!

3.女士們，先生們：

為了保證您在旅途中得到良好的休息，我們將調暗客艙燈光，需要閱讀書刊的旅客，可打開閱讀燈。請您在休息期間系好安全帶。如您需要幫助，請按呼喚鈴。（由于飛機將在清晨到達，我們建議您拉下遮陽板，以免陽光干擾您的休息。）謝謝！

Ladies and gentlemen:

To ensure you a good rest, now we will dim the cabin lights.If you would like to read, you may use the reading light.We advise you to keep your seat belt fastened, as a precaution against sudden turbulence.Your cooperation in keeping the cabin quiet will be appreciated.Please press the call button for service.(Since we will be arriving in the morning, you are suggested to close the window shade.)Thank you!

4.女士們，先生們：

本架飛機預計 到達 機場。地面溫度為攝氏 度，華氏 度。謝謝！

（飛機即將下降，我們將關閉機上娛樂系統(tǒng)，乘務員將到您面前收取耳機。）

Ladies and Gentlemen:

Our flight is expected to arrive at Airport at AM/PM.The ground temperature is degrees centigrade or degrees Fahrenheit.(As we will be landing shortly, please have your headsets ready for our collection.)Thank you!

女士們、先生們：

感謝您（鞠躬）在這段旅途中對我們工作的支持和配合。

現在飛機已經開始下降，請您座好、系好安全帶，打開遮陽板，并關閉所有電子設備。謝謝！Ladies and gentlemen：

We would like to thank you for your support and cooperation during this flight.The airplane is now descending.Please fasten your seat belt, open your window shade and switch off all the electronic devices.Thank you!

5.女士們，先生們：

我們已經抵達機場。（外面正在下 雨/雪，下機時請注意地面路滑。）飛機仍在滑行，請您不要離開座位，并保持移動電話置于關斷狀態(tài)。當安全帶指示燈熄滅后，再解開安全帶。打開行李架時，請注意安全，以免行李滑落。您的交運行李請到候機樓行李提取處領取。（需要轉機的旅客請您到候機樓出發(fā)大廳辦理手續(xù)。）

〔繼續(xù)前往____的旅客，請您稍后下機，請將手提物品置于行李架內，貴重物品請隨身攜帶。下機后請向地面人員領過站登機牌，并留意候機樓廣播通知?！?/p>

（對于本次航班的延誤，我們再次深表歉意。）

感謝您選乘上海航空公司班機，下次旅途再見。謝謝！

Ladies and gentlemen:

We have landed at airport.(It’s raining/snowing outside.Please watch your steps.)The plane is now still taxiing;please don not open your seat belt until the Fasten Seat Belt Sign goes off.Please do not turn on your mobile phone before you deplane.Take care when opening the overhead compartment.Your checked baggage may be claimed in the terminal.(Transit passengers please proceed

to the departure hall in the terminal building to arrange for your connecting flight.)

[Passengers continuing the flight with us, please take your flight ticket and boarding pass with you to obtain your transit-boarding pass in the terminal building later.Your hand baggage may be left in the compartment, but take valuables with you.Please pay attention to the announcement in the terminal.]

(We apologize again for the delay.)

Thanks for choosing Shanghai Airlines, and we are looking forward to serving you again.Thank you & Good-bye!

6.女士們，先生們：

現在飛機已經停穩(wěn)，您可以從客艙的 前/后 門下飛機。下機時，請您檢查一下是否已帶齊了所有的隨身行李，非常感謝您選乘上海航空公司班機。下次旅途再見！謝謝！

Ladies and gentlemen:

Now our plane has arrived at the assigned position.Please check to take all your belongings with you and disembark from the forward exit/from either the forward exit or the rear one.We thank you for choosing Shanghai Airlines today.Have a nice day.Thank you!

7.女士們先生們：

本架飛機錄像系統(tǒng)出現故障，無法為您提供錄像節(jié)目。我們深表歉意。感謝您的諒解和協(xié)助！Ladies and Gentlemen:

Due to the malfunction of Video system, we could not play TV program for the time beingWe apologize for any inconvenience caused.Thank you.女士們、先生們：

我們接到機長的通知，由于____：

a、航路中/到達地機場/出發(fā)地機場天氣狀況不佳；

b、機械故障，需要維修；

c、航空管制/航路管制/跑道擁擠，等待起飛命令；

d、部分旅客尚未登機/旅客乘機手續(xù)尚未辦妥；

e、等待轉港/轉機旅客；

f、貨物超重/行李裝載/貨物裝載；

g、臨時增加食品/等候食品裝載；

h、文件交接工作尚未完成；

i、罷工；

j、____位旅客臨時取消行程，出于安全考慮，地面工作人員正在查找他們的行李；k、天氣異常寒冷，飛機上/跑道上，有冰雪需清除；

飛機將推遲____小時____分鐘以后起飛，請您在座位上休息，請不要吸煙。現在客艙乘務員會為您提供飲料/餐食/點心，如有進一步的消息，我們將及時通知您。謝謝！

Ladies and gentlemen:

Attention please, we get notice from the captain that:

a、Because of bad weather conditions on our scheduled route /over the airport.b、As there is a technical problem that is now being corrected.c、As we are waiting for departure clearance instructions from Air traffic Control Tower.d、As we are waiting for(a)____passenger(s)who has(have)not joined us on time/As the boarding formalities of ____a passenger(s)is(are)not completed.。

e、As we are waiting for interline passengers,f、As we need more time for loading of cargo/baggage.g、We are waiting for catering.h、Due to the late arrival of the important documents.i、Because of a strike at____.j、As some of the passengers temporarily cancelled their trip, we have to unload their checked-baggage.k、Because of extraordinary cold weather, we should wait for snow/icing clearing.Our flight will be delayed for about____.Please remain in your seat and do not smoke.Now we will supply beverages/ dinner/ snake.We will inform you of further details as soon as possible.Thank you for your cooperation!

第五篇：空乘英語

空乘口語，空乘英語，空乘服務英語

 一.歡迎詞:

Good morning(Afternoon,Evening)Ladies and gentlemen :

The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your “call button” if you require assistance-our crew

will attend to your needs.We hope you enjoy a pleasant flight and

thank you for choosing XX Airlines.Ladies and gentlemen:

Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位貴賓:

歡迎您搭乘___航空，第___號班機(經過___)前往___。

今天的飛行是由本機機長___、事務長/座艙長___、___位空服員、___位___籍空服員為大家服務，如果您需要任何協(xié)助，請通知空服人員。

二.安全示范

DOMO 1

Ladies and gentlemen :

Your cabin attendants have just demonstrated the proper method

of using the life jacket(and oxygen mask.)

Please refer to the emergency instruction card in the seat pocket

for more information.Thank you.

DOMO 2

Ladies and gentlemen :

For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There are

eight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behind

you to the front as the attendant is demonstrating.Fasten the straps and pull tight.The jacket will be automatically

inflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can be

used to inflate the vest by blowing air into them.The oxygen masks arein panel over your head.If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts.Please keep them fasted

whenever seated.Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocket

for more imformation.Thank you.三.飛機即將起飛前

Ladies and gentlemen :

We will be taking off shortly.Please make sure that yourseat belts are fastened.Thank you.

四.預期通過亂流區(qū)

Ladies and gentlemen :

We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.

遇亂流時:

We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我們即將經過一段不穩(wěn)定的氣流，為了各位的安全，請留在座位上，將安全帶系好。謝謝。



五.降落前

Ladies and gentlemen :

We will soon be landing at the____(Interational)Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.