第一篇：酒店服務(wù)英語指南

酒店服務(wù)英語指南

1、酒店英語中的一般疑問句：

①May I ??? 我可以??？用于自己想做什么的時候

May I know your name please?

May I have your checkout time?

以上句子的表達要比“What’s your name？/When will you check-out？”更正式，更禮貌

②Could you??? 您可以??？用于對客人提出請求的時候

Could you fill out the form, please?

Could you hold the line, please?

③Would you??? 您愿意??嗎？用于詢問客人的意愿

Would you like tea or coffee?

Would you mind(doing something)?

④Shall I ??? 需要我??嗎？用于給客人提供意見或服務(wù)的情況Shall I call a bellman?

Shall I bring you a knife or fork?

2、在服務(wù)英語中盡量避免使用俚語。因為俚語是地方性語言，未必所有人都可以聽的明白，而且給人一種不莊重的感覺，過于隨意。

例如不且：O.K.Yeah!

而用certainlyvery well!

如果要表示不同意對方的觀點，或者要拒絕對方，最好不要直接說：NO，而用“I’m afraid that??”

E.g.I’m afraid that we are fully book for next week.I’m afraid that we can’t hold your room without an advanced deposit.3、由于聽不懂客人的英語，可以禮貌的請對方再講多一次。

I beg your pardon? / Pardon me? / Sorry, I don’t understand.Could you please repeat that? 而不要假裝聽得懂。

若不肯定對方的意思，可與客人確認(rèn)自己的理解：Do you mean that??? 若實在不明白，可以向人求助：Just a moment, please.I’ll get you the GSM.

第二篇：酒店英語：訂票服務(wù)

為客戶訂票是酒店英語中常見的一項內(nèi)容，“您想訂哪個航班”，“您打算在哪里轉(zhuǎn)線”等等，這些表達，你的英文可以hold的住嗎？沒關(guān)系，小必和你一起來學(xué)習(xí)，進入必克小學(xué)堂吧~

391.Will you book a ticket to Paris for me？請您為我訂一張到巴黎的機票，好嗎？ 392.Yes, madam.When do you intend to leave Beijing？好的，太太，您想什么時候離開北京？

393.Next Monday，May 15th.下周一，5月15日。

394.There are several flights to Paris available on May 15th.5月15日有幾個航班到巴黎？

395.Which fight do you prefer？您想要哪一個航班？

396.Afternoon flights preferably.最好是下午的航班。

397.Yes，madam.there are two flights available that day：one at 4pm，the other

one at 9pm.好的，太太，那天下午有兩個航班，一個是下午4點，另一個是下午9點。398.Fine，I’d like the 4pm one.好的，我想要下午4點的航班。

399.4pm，fine，I’ll fix your ticket，madam.Please wait a little moment.下午4點，好的，我來準(zhǔn)備您的機票，太太，請您稍等一下。

400.What time do I check-in at the airport？我應(yīng)該幾點鐘到機場辦理登機手續(xù)？ 401.You must be there by 3pm.您必須在下午3點前到那里。

402.What time does the train reach Shanghai？這趟火車什么時候到達上海?

403.What time is the next train to Shanghai，please？請問下班去上海的火車幾點開？ 404.Do I need to change train？我還需要轉(zhuǎn)火車嗎？

405.No，this train will take you straight to Shanghai.不用，這車直達上海。

406.I want to fly to Guangzhou on the first November.我想11月1日飛廣州。

407.I want to go economy，and I’d prefer a morning flight.我想買經(jīng)濟艙的票，另外我喜歡早上的飛機。

408.I’d like to book a flight to Beijing for Monday，the tenth.我想訂一張10號星期一飛往北京的機票。

409.What flights are there from Beijing to Shanghai tomorrow？明天從北京到上海有幾趟班機？

410.If you are ok at the airport，you must be there 2 hours before the departure.如果保險些，必須在飛機起飛前2小時到達機場。

更多英語學(xué)習(xí)來自：企業(yè)英語

第三篇：酒店英語服務(wù)禮貌用語

酒店英語Hotel English

第一章 日常英語（Daily English）

1、稱謂語：

（單獨用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr.X）XX小姐（Miss.X）太太（Mrs.X）

2、問候語：

早上好/下午好/晚上好（Good morning /afternoon / evening）

(初次見面打招呼)

（Q：How do you do?）

(A：How do you do?)(已相識之間的問候)

（Q：How are you?）

（A：Fine, thank you.）

3、歡迎語：

歡迎光臨我們賓館/餐館。

（Welcome to our hotel./restaurant.）歡迎您來這里用餐。

（Welcome to have meals here）見到您很高興。

（Nice to meet you.）

4、致謝用于及答語：

謝謝您！

（Q：Thank you）

樂意效勞

（A：You are welcome./It’s my pleasure）

謝謝您的光臨/好意/提醒

（Thanks for your coming./kindness./reminding.）

5、道歉用語及回答：

對不起。

（Q：I’m sorry.）不用介意。（A：Don’t mention it./Never mind./ That’s all right.）打擾您了。（Sorry to disturb you!）對不起讓您久等。（Sorry to have kept you waiting）

6、聽不清客人的話：

請您再說一遍好嗎？（Pardon?/ I beg your pardon?）

您能說慢一點兒嗎？（Would you please speak a little more slowly?）

7、①對不起，我的英語不是很好，請稍等，我叫另一個人來幫助您。

I’m sorry, but I only speak a little English.Wait a moment, I will get someone to help you.②我去叫經(jīng)理過來，他非常樂意幫您。

I’ll get the manager for you, He’d be most glad to help you.8、告別語：

再見（Good bye!）

晚安（Good night!）

一路順風(fēng)（Have a nice trip!）

明天見/待會見（See you tomorrow./later.）

歡迎您再來（Hope to see you again./Welcome to call again）

9、祝福、恭賀語：

恭喜

（Congratulations.）生日快樂（Happy birthday.）

祝您過得愉快（Have a good time!Enjoy yourself!）

(Hope you enjoy your stay with us.)

10、指路用語：

這里走（This way, please）

向前走（Go straight）

向左/向右（Turn left/right）

左拐角處（at the corner.）

在第二個路口向右拐再一直向前走。（Take the second turn on the right and go straight.）

直走，然后向左拐。（Go ahead, and turn to the left.）

11、應(yīng)對用語：

好的，先生/小姐（Yes, sir/miss）

我明白了（I see.）

當(dāng)然可以。（Certainly, sir/miss/madam.）

馬上就辦

（Immediately, sir/madam.）

這是我應(yīng)該做的。（It’s my duty.）

12、提示用語：

請小心。（Be careful.）

請走好。（Watch your step.）

請放心。（Take it easy.）

不用擔(dān)心。（Don’t worry）

13、接聽電話:

早上好，這里是……。（Good morning, this is……）

抱歉，請稍等，我馬上幫您轉(zhuǎn)電話.(Sorry Just a moment, please.I’II put you through.)

13、征詢語：

您有什么事情？（我能為您做些什么嗎？）

What can I do for you?(Can I help you?)

需要我?guī)湍鲂┦裁磫幔?Is there anything I can do for you?

您還有別的事情嗎？

Is there anything else?

您喜歡………………嗎？ Would you like……………? 您需要………………嗎？ Would you want…………? 您能夠………………嗎？ Could you………………?

如果您不介意的話，我可以………嗎？ Would you mind………?

酒店英語Hotel English

第二章 常用詞匯（Words and Phrases）

Cover 餐具

tea-set 茶具 Tablecloth 桌布

teapot 茶壺 Plate 盤

teacup 茶杯 Napkin/serviette 紙巾

saucer 墊碟 Chopsticks 筷子

coffee 咖啡 Chopsticks rest 筷架

toothpick 牙簽 Knife 刀

toothpick holder 牙簽筒 Fork 叉

tray 托盤 Table knife 餐刀

milk jug 奶缸 Table fork 餐叉

ice 冰 Carving knife 肉刀

ice-pail 冰桶 Carving fork 肉叉

ice-tongs 冰夾子 Fish knife 魚刀

ashtray 煙灰缸 Fish fork 魚叉

soy 中國醬油 Dessert knife 水果刀

ketchup 番茄醬 Spoon 匙

tomato sauce 番茄汁 Soup spoon 湯匙

chilli sauce 辣椒汁 Tablespoon 餐匙

table salt 精鹽 Teaspoon 茶匙

pepper 胡椒 Soup ladle 湯勺

mustard 芥辣 Soup plate 湯盤

curry 咖喱 Glass 玻璃杯

vinegar 醋 Wineglass 酒杯

oil 油 Cruet 裝調(diào)味品的瓶

chilli oil 辣椒油 Pepper caster 胡椒瓶

oyster sauce 耗油 Vinegar cruet 醋瓶

sugar 糖 Soy curet 醬油瓶

cube sugar 方糖 Soy dish 鼓油碟

sweet black vinegar 黑醋

Salt caller 鹽盅

white vinegar 白醋 Cream 奶酪

whiskey 威士忌 Butter 奶油

drinks/beverage 飲料 Cheese 干酪

Jam 果醬

Frying 炒

Pan-frying 煎

Deep-frying 炸

Stewing 燉、燜

Braising 燜、燒

Simmering 煨

Frying and simmering 扒

Steaming 蒸

Scalding 白灼

Boiling 蒸、煮

Roasting 燒烤

Five flavours 五味

Fragrant 香

Crisp 脆

Short 松

Rich 肥

Thick 濃

Six tastes 六味

Tasty 鮮

Sweet 甜

Bitier 苦

Pungent 辣

Salty 咸

Water 水

Beer 啤酒

Juice 果汁

Brandy 白蘭地

Radish 蘿卜

Onion 洋蔥

Welsh onion 大蔥

Tomato 番茄

Chill 辣椒

Bell pepper 圓椒

Green pepper 青椒

Encumber 黃瓜

Vegetable melon 冬瓜

Bitter squash 苦瓜

Lettuce 生菜（萵筍）

Spinach 菠菜

Eggplant 茄

Leaf

Carrot 胡蘿卜

Pumpkin 南瓜

Ginger 姜

Petato 馬鈴薯

Sweet patato 番薯

Bamtoo shoots 竹筍

Watercress 西洋菜

China white wine 中國白葡萄酒

champagne 香檳酒

Mao Tai 茅臺酒

cocktail 雞尾酒

fruit 水果

apple 蘋果

pear 黎

pomelo 柚 pineapple 菠蘿

banana 香蕉 persimmon 柿 snow pear 雪梨

litchi 荔枝

longan 龍眼 sweet orange 甜橙 tangerine 柑桔

lemon 檸檬

mango 芒果

grape 葡萄

strawberry 草莓 water melon 西瓜

coconut 椰子

canned fruit 罐頭水果

vegetable 蔬菜

greens 青菜

cauliflower 椰菜花

cabbage 卷心菜

water spinach 空心菜

Chinese cabbage 白菜

Celery 芹菜

Lots seed 蓮子

Chicken 雞

Duck 鴨

Beijing duck 北京鴨

Goose 鵝

Pigeon 鴿

Quail 鵪鶉 Pork 豬肉

Spareribs 排骨

Trotters 豬腳

Salt(water)fish 咸（水）魚

Yellow croaker黃花魚 Mackerel 馬鮫

Grouper 石斑魚

Pomfret 鯧魚

Bass 鱸魚

eel 鱔、鰻

Carp 鯉

red carp 鯽魚

Dace 鯪魚 Water chestnut 馬蹄

Garlic 蒜頭

Soya-bean 大豆

Mung-bean 綠豆

Lily bulb 百合 Dried mushroom 香菇

Chestnut 栗子

Peanut 花生

Job’s tears 薏米

Cashewnut 腰果

Almond 杏仁

Abalone 鮑魚

Shark’s fin 魚翅

Shrimp 蝦

Lobster 龍蝦

Shelled shrimp 蝦仁

Crab 蟹

Crab roe 蟹膏

Squid 魷魚

Bird’s nest 燕窩

Red laver 紫菜

Dried pork sausage 臘腸

酒店英語Hotel English 第三章 服務(wù)用句（Sentences）

一、單位預(yù)定

1、您打算什么時候來用餐？What time would you like your table?

2、一共幾位？

（1）How many people are there in your party？（2）For，how many persons?

3、請問您貴姓，電話號碼是多少？

May I have your name and your telephone number?

4、我們期待您的光臨。

We look forward to having you with us.二、迎客

1、先生，早上好。需要我效勞嗎？Good morning, sir.May I help you?

2、歡迎光臨。Welcome to our restaurant.三、引座

1、請問您預(yù)定了嗎？

Do you have a reservation? / Have you got a reservation?

2、對不起，餐廳已客滿，請稍等片刻好嗎？

I’m sorry but there is no table available just now.Would you mind waiting a little?

3、二十分鐘后才能安排您入座。We can seat you in twenty minutes.4、對不起，那張臺已有人預(yù)定了。I’m sorry, that table is already booked.5、請這邊走。This way, please.6、坐這張臺行嗎？Will this table be all right?

7、您可以隨便坐。You can sit where you like.四、請客人點菜

1、您要喝什么茶？我們又烏龍茶、普洱茶、龍井茶、茉莉花茶和水仙等。

What kind of tea would you like? We have Wulong tea, Puer tea, Longjing tea , Jasmine tea Shuixian tea and on.2、這是菜單。Here is ht menu.3、現(xiàn)在準(zhǔn)備點菜嗎？

（1）Would you like to order now?

(2)May I take your order now?

4、點菜前您想喝點什么？

What would you like to drink before ordering?

5、您想吃點什么，您喜歡……嗎？

What would you like to have？ Would you like……?

6、對不起，這道菜已經(jīng)賣完了。

I am sorry, the dish has been sold out.7、我可以推薦……嗎？這個菜味道很好。

May I suggest / recommend ……? Its very nice.8、我建議您試一試川菜。I suggest you have a taste of Sichuan dishes

9、今天的特別介紹是……。我肯定您會喜歡它。Today’s special is……, I’m sure you’ll enjoy it.10、請慢慢挑選。Take your time, please!

11、要喝點什么飲料嗎？

（1）What kind of drink would you like?

(2)Anything to drink?

(3)What would you like for a drink?

12、您要點甜點嗎？（您要點水果嗎？）Do you care for some desserts(fruits)?

13、您點的菜很快就會送來。Your order will be ready soon.14、您喜歡雞蛋怎樣烹調(diào)，單面煎還是雙面煎? How would you like your egg？Sunny-side up or turned over?

15、您的牛排是要三成熟、四成、五成、七成或全熟？

Would you like your beef steak rare medium rare, medium, medium well or well-done?

16、請問您的威士忌是要純飲還是加冰飲？ Would you like your whisky with icc or straight up?

17、我們這有生力、喜力、嘉士伯等進口啤酒及本地產(chǎn)珠海啤酒。

We have imported beers, such as Sanmiguel, Heincken, Guinness, Carlsberg and local Zhuhai beer.18、珠海啤酒在這里挺流行的，想試一下嗎？ Zhuhai Beer is popular here, would you try it?

五、餐間服務(wù)

1、現(xiàn)在上菜好嗎？Would you mind my serving now?

2、對不起，請讓一讓。Excuse me.3、這是正宗的四川菜。Here is the traditional Sichuan dish.4、先生，請慢用。Enjoy your meal(drink), sir.5、當(dāng)心，這湯很燙。Take care.The soup is rather hot.6、請稍等。Wait a moment, Please.7、我馬上拿來。I’ll go and get it right away.8、給您。Here you are.六、餐間征詢客人意見

1、飯菜可口嗎？

（1）Is everything to your satisfaction?(2)Have you found everything satisfaction?(3)How was the food?

2、對不起，餐廳已客滿，請稍等片刻好嗎？ I’m sorry but there is no table available just now.Would you mind waiting a little?

2、您愿意把它再煮一下嗎？

Would you like it cooked a little longer?

3、給您在添點啤酒好嗎？

Would you like to have one more beer？

4、您還要點別的什么嗎?（1）Would you like anything else?（2）Could I serve you anything else?(3)If you need anything else, just feel free to tell mc.5、我可以撤掉這個盤子馬？ May I take this plate away?

七、處理客人投訴

1、先生，出了什么問題？我能為您做點什么？ What’s the problem, sir? Can I help you?

2、對不起，我把您的菜弄錯了。I’m sorry, sir J got it wrong.3、我和幫廚商量一下，看看它能否給與補救。I’ll speak to the chof and see what he can do.4、這是很少有的。我會調(diào)查這件事的。This is quit unusual, I’ll look into the matter.5、對不起，這道菜需要多些時間準(zhǔn)備。您介意多等一下嗎？

This dish takes quite a long time to prepare.Would you mind wait a bit longer?

7、非常抱歉，我去叫我們值班經(jīng)理來。I’m very sorry.I’ll call our manager on duty.8、先生，對不起，請原諒她，我們今天實在太忙了。I’m sorry, sir.Please excuse her.We’re very busy today.9、非常抱歉，如果您愿意，我們可以給您上點別的菜。這是當(dāng)然是本免費招待。

(1)I’m terribly sorry.I can give you something else if you’d like.That will be on the house, certainly.(2)Would you like to try anything else? With our compliments, certainly.10、我向您保證類似的事情將不再發(fā)生。I assure you it won’t happen again.11、感謝您的諒解。相信下次您來時，一切都會令您滿意的。

Thank you for your understanding.I’m sure everything will be all right next time you cone.結(jié)賬

1、這是您的賬單。Here is your bill.2、您打算如何付款？How would you like to pay your bill?

3、您是用現(xiàn)金還是用信用卡付款？Would you like to pay in cash or by credit card?

4、市分單還是算還是一起算？Would you like separated bill or all together?

5、總共是人民幣198元包15%服務(wù)費，請過目。

It’s TMB198 Yuan including fifteen percent service charge.Have a check on it, please.6、您是準(zhǔn)備簽字掛賬嗎？Would you like to put it on your hotel bill?

7、您準(zhǔn)備將這費用記到您飯店的總賬上嗎？Would you like to put it on your hotel bill?

8、請在這兒簽字。May I have your signature here, please.9、請您把房間號也寫上，好嗎？

(1)Could you also give me your room number, please.(2)Could you please put down your room number, please.(3)May I have your room number, please.10、我需要您的簽字和房間號。I’ll need your signature and room number, please?

11、這是趙您的錢（這是您的信用卡）。Here is your change(credit care).九、送客

1、希望您吃得滿意。I hope you have enjoyed your dinner.2、感謝您的光臨。Thank you for coming.3、歡迎再次光臨。再見。Welcome to call again.Good-bye.

第四篇：酒店服務(wù)技能競賽英語

附件一：中餐主題宴會設(shè)計專業(yè)英語口試參考題 題型一 中譯英

1.下午好，這里是花園餐廳。請問有什么可以為您效勞？(Good afternoon.This is Garden Restaurant.What can I do for you, please?)2.我們恭候您的光臨。(We look forward to seeing you.)3.請跟我來好嗎？(Would you please come with me?/ Please follow me.)4.那里有一張四人用餐的桌子。您喜歡嗎？(There’s a table for four over there.Would you like it?)5.我們給您留了張非吸煙區(qū)的桌子。(We have a table in the non-smoking area reserved for you.)6.對不起，靠近窗戶的座位全都有人了。(I’m sorry.The tables by the window are all occupied.)7.餐廳現(xiàn)在已經(jīng)客滿。您可以稍等約20分鐘好嗎？(The restaurant is full now.Could you please wait for about 20 minutes?)8.您的餐桌已經(jīng)布置好了，這邊請。(Your table is ready, this way, please.)9.先生，這是您的菜單。請慢慢挑選。服務(wù)員一會兒過來為您點餐。(Here is the menu, sir.Please take your time.The waiter/waitress will be here to take your order soon.)10.希望您用餐愉快。(Please enjoy your meal.)11.先生，可以點菜了嗎？(Excuse me, sir.May I take your order now?)12.能不能簡單給我們介紹一下中國菜？（Could you give us a brief description of the Chinese food?）

13.您點的菜很快就好了。(Your meal will be ready soon.)14.湯已經(jīng)準(zhǔn)備好了，請慢用。(The soup is ready, please enjoy it.)15.請問您打算用什么方式結(jié)賬？(How would you like to pay for the meal / make the payment / settle the bill?)16.讓您久等了，先生。這是您的賬單，您要核對一下嗎？(Thank you for waiting, sir.Here is your bill.Would you like to check it?)17.很抱歉，請稍等。我會盡快給您上菜。(I’m really sorry.Please wait a moment.I’ll serve your dishes as soon as possible.)18.您需要把菜分一下嗎？(Excuse me, sir / madam.May I separate the dish for you?)19.全部的菜已經(jīng)上齊了，接下來還有點心。(All your dishes are served now.There is dessert to follow.)20.我們給你帶來了這么多麻煩，為了表達歉意，特為您提供免費甜點。(To express our regret for all the trouble, we offer you a complimentary dessert.)題型二 英譯中

1.Which would you like better, a table in the hall or a private room?（您希望訂大廳的 位置是單獨的包房？）

2.I am very sorry, sir.All the tables are reserved until 7 p.m.Would 7 o’clock be all right?（非常抱歉，先生。七點之前的餐桌全部預(yù)訂出去了。七點鐘有空桌，可以嗎？）

3.We will have you seated as soon as we get a table available.（一有空桌，我們就安排你們坐下。）

4.We will seat you in the non-smoking area.（我們給您換到非吸煙區(qū)。）5.Would you like a table by the window?（您喜歡坐靠窗的位置嗎？）6.What kind of cuisine do you serve in your restaurant?（你們都有些什么風(fēng)味的菜？）

7.It looks good, smells good and tastes good.（這道菜色、香、味俱全。）

8.The minimum charge for a private room is 200 Yuan per person.（包間的最低人均消費是200元。）

9.Would you like to have table d’hote, or a la carte?（您是選套餐，還是零點呢？

10.Please take care of your valuables.（請看管好您的貴重物品。）11.Excuse me, sir.Would you mind sharing the table with other guests?（打擾一下，先生，請問您是否介意和其他客人同桌呢？）12.Would you please add one more chair to our table?（請給我們加把椅子好嗎？）13.Let’s go Dutch this time.（我們這次各付各的賬吧。）

14.Could you make out two separated bills for me？（可以給我分開兩張賬單嗎？）

15.You have got a 10% discount for your Visa Card.（您使用維薩信用卡結(jié)賬可以享受9折優(yōu)惠。）

16.Would you like to pay by credit card?(您是用信用卡結(jié)賬嗎？)17.Here is your card and invoice.（這是您的信用卡和發(fā)票。）

18.Can you tell me/describe what happened in details?（您能告訴我事情的詳細經(jīng)過嗎？）

19.Sorry to having kept you waiting.I’ll see to it right away.（讓您久等，抱歉。我馬上去處理。）

20.Here are some complimentary vouchers for you.You can pay with them next time when you have dinner in our restaurant.（我們有一些贈券送給您，下次您在我們餐廳用餐時可以使用。）

題型三 情景對話

1.If the guest wants to have something that your restaurant doesn’t have, what

would you say to him?（如果客人想要的東西，你的餐廳沒有，你會對他說什么？）

(Sorry sir.This is not available in our restaurant.But may I suggest some...?)2.When a guest calls to reserve a private room for dinner, what information do you have to get?（當(dāng)客人電話預(yù)訂一間包房吃飯，要得到什么信息嗎？）

(I have to know the date and time for the reservation, the number of people, and any other special requirements.)3.If a guest calls to reserve a table at 7 p.m., but there isn’t any available, what would you say?（如果客人要求在下午7點預(yù)訂一張桌子，但沒有了，你會怎么說？）(I’m sorry.Our restaurant is fully booked at the moment.Would you mind changing your time? Tables will be available at 7:30.And we offer free drinks after 8:00 p.m.)4.What would you say to the guest if you want to confirm his/her reservation?（你對客人說如果你想確認(rèn)他/她嗎？）

(May I confirm your reservation, sir/madam? And then repeat the time, the number of people, requirements on the tables and dishes.)5.If the guest complains that the dish is not fresh, how would you do?（如果客人抱怨道菜不新鮮，你會怎么做？）(I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the situation.)6.If a guest who sits near the air-conditioner feels cold in your restaurant and asks you to turn down the air-conditioner, what will you do?（如果客人坐在靠近你的餐廳空調(diào)很冷，請你把空調(diào)調(diào)控，你會做什么？）(I’ll bring him / her a blanket to keep warm.Or ask him / her if he / she could change to another seat far away from the air-conditioner.)7.If the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then?（如果客人想點些葡萄酒，但似乎他/她是18歲以下，然后你要做什么？）(According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, I’ll ask in this way, “My I see your identification?”.If he / she is under 18(years of age), I’ll advice him / her to order some soft drinks or juice instead.)8.If the guest complains that there is a mistake in his bill.What will you say then?（如果客人抱怨他的賬單有誤。你會說什么呢？）（I’ll check it with the department concerned.I would say, “Would you mind waiting for a minute?/ Sorry, I’ll ask the cashier to check it up again.）9.When handling the reservation of a banquet, what information should you get from the guests?（處理宴會預(yù)訂時，什么樣的信息應(yīng)該得到你的客人確認(rèn)？）

(I should make sure of the name of the company or organization, the expected number of people or tables needed, the time, menu and budget for the banquet, the way how to arrange the table or seats and how to decorate the banquet hall, the guest’s special requests and the way of payment.Finally, I should ask the guest to hand in some deposit to secure the reservation in advance.)10.When the guest finishes his dinner, and you want to know his suggestion, what would you say?（當(dāng)客人吃完晚餐，你想知道他的建議，你會說什么？）

（I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.

第五篇：酒店前臺收銀常用服務(wù)英語

酒店前臺收銀常用服務(wù)英語

Check in 入住

1)How would you like to pay the deposit, in cash or by credit card?

您怎么付押金，現(xiàn)金還是信用卡?

2)You must pay 1000 yuan as a deposit.您必須付1000元作為押金。

3)As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店規(guī)定，沒有預(yù)訂的客人得付一天房費作為押金。

4)we’ll refund the money you overpaid when you check out.您離店時，我們會退還您多付的錢。

5)Here is your receipt, and please keep it, you need to show it to us when you check out.給您收據(jù)，請保管好，你離店時得出示它。

6)And you also need to take care of your key, you have to return it to us when you check out.您得好好保管它，您離店時必須歸還給我們。

7)Thank you, and hope you will have a good stay in our hotel.謝謝，希望您過得愉快。

A.Check out for individual guest 為散客退房

1)Good morning, sir, do you check out? 早上好，您退房嗎?

2)Do you want to check out or keep key here?您想要離店還是要保管鑰匙? If you check out before 6:00pm, you will pay half day charge.六點之前退房，得付半天房費。

If you check out after 6:00pm, you will pay full day charge.六點之后退房，付一天房費。

Could you give me your room number, please?

能告訴我您的房間號碼嗎?

May I have your name and your room number?

能告訴我您的姓名和房間號碼嗎?

May I have you room key, please? 能給我您的房間鑰匙嗎?

Did you take anything from the mini-bar?/Did you use the mini-bar of your room? 請問您房間里的酒水有沒有用過?

Have you signed any chits in the last hour?

您在結(jié)帳前一小時是否簽過任何帳單?

10)Is your luggage down yet, sir? Could you check out after your bags have been brought down, please?

先生，您的行李是否已拿下來了?請您等行李拿下樓后再結(jié)帳好嗎?

11)Let me figure it out /Let me calculate that for you.我來把您的帳算出來。

12)Shall I draw up your bill for you?

我把您的帳單開出來好嗎?

13)Your final bill has not reached our department yet, sir.would you please wait a moment while I chase it down?

先生，您最后的帳單還沒送到。請稍等，我去將它調(diào)來。

14)Just a moment, please.Room attendant is checking your room.請稍等，客房服務(wù)員正在查房。

15)Would you like to check and see if the amount is correct?

請檢查一下數(shù)目是否正確。

16)I’ll check our accounts.Just a moment, please.我檢查一下我們的帳目，請稍等。

17)This is your bill, check it please, if it is correct, please sign your name.這是您的帳單，假如對的話，請簽名。

18)Can I check the details for you, please? /Let me break it down for you.請讓我為您查對帳單好嗎?

19)That first number is your room number.第一個數(shù)字是您的房間號。

20)The second entry is the restaurant.第二行是餐廳的帳。

21)Item 6 is your room charge.第六項是電話費。

22)Item 7 is the cost for the phone calls.第七項是房費。

23)That charge is for drinks taken from the mini-bar.那筆是飲用房間冰箱內(nèi)飲料的費用。

24)The service charge is included in this bill.服務(wù)費包括在內(nèi)。

25)What would you like to pay, in cash or by credit card?

您想怎么付帳，現(xiàn)金還是用信用卡?

26)In what form will payment be made? 用什么方式付帳?

27)We accept the following credit cards…… 我們接受這些信用卡……

28)Show me your credit card, please.請出示您的信用卡。

29)May I see your credit card? 我能用一下您的信用卡嗎?

30)My I imprint/have a print of your credit card? 可以刷一下您的信用卡嗎?

31)I’m afraid we don’t accept…cards, but we do accept these.(point to credit card display)

很抱歉我們不接受…卡，但是我們接受這些(指向信用卡牌)

32)The total is…, and here is your change.總數(shù)是…，這是您的找頭。

33)Here is the money you overpaid.這是您多付的錢。

34)Do you need receipt? 您需要收據(jù)嗎?

35)Here is your receipt.給您收據(jù)。

36)Thank you for choosing our hotel.I hope you enjoyed your stay.We hope you will come and stay with us again.謝謝您光臨我們的飯店，希望您在本飯店住得愉快。希望您能再次光臨我們的飯店。

B.Check out for group guest 為團體客人結(jié)帳

1)How would you like to make payment? 您怎么付費?

2)Would you like to pay on the company account? 您用公司帳戶結(jié)帳嗎?

3)May I know the name of your company, please? 請問貴公司帳戶號碼?

4)Separate bill or one for all? 分開結(jié)還是一起結(jié)?

5)Your company/travel agency will pay your room rent, but you will pay your phone charge.您的房租由公司付，但您要付房間的電話費。

6)All account to your room charge, right? 所有的帳都轉(zhuǎn)到您的房間，好嗎?

7)May I have two of your business cards, please? One for our file and one for accounts.請給我兩張名片好嗎?一張放在檔案中，一張附在帳單中。

8)Could you sign your name here? 請在這簽名好嗎?

9)We hope to see you again soon.希望很快再見到您。

exchange money 兌換外幣

1)How much would you like to change? 您想換多少錢?

2)The rates of exchange are on the board there, sir.先生，兌換率在布告牌那。

3)Today’s foreign currency rate for US$ is 8.07./ According to today’s exchange rate, every US dollar in cash is equivalent to 8.07 yuan./The present rate is 100 to 807.今天美元的兌換率是8.07.4)Could you fill out this form? 您能填一下這張表嗎?

5)You’d like to change US$800 into RMB.Is that all right?

您想把800美元換成人民幣，對嗎?

6)You gave me 800 US dollars, so that will be RMB 6200.Here you are.您給我800美元，合計人民幣6200元，給您。

7)I’ll calculate that for you.It comes to RMB 6200 at today’s exchange rate.我?guī)湍嬎阋幌?。按今天的匯率折合起是人民幣6200。

8)I’m sorry but we do not change US dollars into Japanese Yen.很抱歉，我們沒有把美元兌換日元的業(yè)務(wù)。

9)I’m afraid we don’t accept non-convertible currency, sir.對不起，我們不接受不能兌換的貨幣。

10)What domination would you like, sir? we have 100 yuan notes, 50 yuan notes, 10 yuan notes, 5 yuan notes, 2 yuan notes and one yuan notes.您要多大面值的鈔票，我們有100元的，50元的，10元，5元的，2元的，還有1元的。Use safes/safe-deposit boxes 使用保險箱

1)If you want to keep some valuable things, you can use hotel safe-deposit boxes.如果您想要保存貴重物品，可以用我們的保險箱。

2)Please fill out this form first.請先填表。

3)Would you like to use it until May 20th ? 您預(yù)備使用到五月二十日嗎?5

4)This way, please.Your box number is 320.請跟我來，您的柜子是320號。