第一篇：酒店英語用語2

酒店英語

飯店英語交流用語·歡迎、問候用語

1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

2、How do you do?您好?。ǔ醮我娒妫〨lad to meet you.很高興見到您。

3、How are you?您好嗎？Fine, thanks.And you? 很好，謝謝。您好嗎？

4、Welcome to our hotel(restaurant, shop).歡迎到我們賓館（餐廳、商店）來。

5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r）

I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）

I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!祝您過得愉快！

8、***hotel, front desk.Can I help you?***飯店，前廳。您找誰？

9、Sorry, I've dialed the wrong number.對不起，我撥錯號了。

10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？

Speaking.我就是。

11、Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。

Would you like to leave a message?您要留口信嗎？

12、Pardon.對不起，請再說一遍，好嗎？

I beg your pardon.對不起，請再說一遍，好嗎？

飯店英語交流用語·祝賀用語

13、Congratulations!祝賀您！

14、Happy birthday!生日快樂！

15、Happy new year!新年快樂！

16、Merry Christmas!圣誕快樂！

17、Have a nice holiday!假日快樂

18、Wish you every success!祝您成功！

答謝和答應(yīng)語:

19、Thank you(very much).謝謝您（非常感謝）。

20、Thank you for your advice(information, help)感謝您的忠告（信息、幫助）。

21、It's very kind of you.謝謝，您真客氣。

22、You are welcome.不用謝。

23、Not at all.不用謝。Don't mention it.不用謝。

24、It's my pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)

25、I am at your service.樂意為您效勞。

26、Thank you for staying in our hotel.感謝您在我們酒店下榻。

27、I'm sorry.很抱歉。

28、Excuse me.對不起。

29、I'm sorry, It's my fault.很抱歉。那是我的過錯。

30、Sorry to have kept you waiting.對不起，讓您久等了。

31、Sorry to interrupt you.對不起，打擾您了。

32、I'm sorry about this.對此表示抱歉。My apologize.我向您道歉。

33、I apologize for this.我為此道歉。

34、That's all right.沒關(guān)系。

35、Let's forget it.算了吧。

飯店英語交流用語·征詢和指路用語

36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。

37、What can I do for you.我能為您干點什么？

38、Is there anything I can do for you?有什么能為您效勞的嗎?

39、Just a moment, please.請稍等一下。

40、May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。

41、Go upstairs/downstairs.上樓/下樓。

42、It's on the second(third)floor.在二

（三）樓。

43、Excuse me.對不起。

Where is the washroom(restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？ This way, please.請這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。

45、It's in the lobby near the main entrance.在大廳靠近大門。

46、It's in the basement at the end of the corridor.在地下室走廊盡頭。飯店英語交流用語·提醒和告別用語

47、Mind/(Watch)your step.請走好。

48、Please be careful.請當(dāng)心。

49、Please don't leave anything behind.請別遺忘您的東西。

50、Don't worry.別擔(dān)心。

51、Take it easy.放心好了。

52、Please don't smoke here.請不要在這邊抽煙。

53、Goodbye.再見。

54、See you later.再見。

55、Good night.晚安。

56、See you tomorrow.明天見。

57、Goodbye and thank you for coming.再見，謝謝您的光臨。

58、Goodbye and hope to see you again.再見，希望再見到您。

59、Have a nice trip!一路平安！

60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好運！

餐飲部：

11、Sit down, please.Here is the menu.請坐，給您菜單，先生。

May I take your order, sir? 您要點菜嗎？

12、What would you like to have, coffee or tea?您要喝咖啡還是茶？

13、Would you like to have any wine with you dinner?您用餐時要喝點酒嗎？

14、Service hours are:

（餐廳）供應(yīng)時間是：

7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。

11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。

6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。

15、Here is the bill.Please sign it.這是您的賬單，請簽字。

賓館英語-處理投訴

131．I'm awfully sorry, sir.非常對不起，先生。

132．I do apologize.我向您道歉。

133．No problem, sir.沒問題，先生。

134．We'll manage it, but we don't have any spare room today.我們會盡力辦到，但是今天我們沒有空余房間。

135．Could you wait till tomorrow?

等到明天好嗎？

137．And if there is anything more you need, please let us know.如果還需要別的什么東西，請告訴我們。

138．The light in this room is too dim.這房間里的燈光太暗了。

139．Please get me a brighter one.請給我換個亮的。

140．Certainly, sir.I'll be back right away.好的，先生，我馬上就回來。

141．The room is too cold for me.I feel rather cold when I sleep.這房間太冷了，我睡覺時感到很冷。

賓館英語-結(jié)帳

185．I'd like to pay my bill now.我想現(xiàn)在結(jié)賬。

186．Your name and room number, please?

請問您的姓名和房間號碼？

187．Have you used any hotel services this morning?

請問您今天早晨是否用過旅館內(nèi)的服務(wù)設(shè)施？

189．Can I pay by credit card?

我可以用信用卡支付嗎？

190．Please sign your name here.請您在這里簽名。

191．Excuse me.We're leaving today.I'd like to pay our bills now.勞駕。我們今天要離去了。我希望現(xiàn)在就把賬結(jié)清。

192．By the way, I'd like to tell you that the check-out time is 12:00 noon, sir.先生，順便告訴您，結(jié)賬后離開旅館時間是12點。

193．How about the charge for the days you shared the room with your friend? 這幾天您的朋友與您同住費用怎么辦呢？

194．Please add to my account.請記在我的賬里。

195．Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr.Green?

格林先生，今天早晨您是否用過旅館服務(wù)設(shè)施，或在旅館餐廳用過早餐？

196．Yes, my friend and I just had breakfast at the dining room, but we didn't use any services.是的，我的朋友與我在餐廳剛用過早餐，但是我們沒有使用過任何服務(wù)設(shè)施。

197．The total for the eight days is five hundred sixty yuan and eighty fen.8天來總計是560元8角。

第二篇：實用酒店英語交流用語匯總

實用酒店英語交流用語匯總.txt精神失常的瘋子不可怕，可怕的是精神正常的瘋子！實用酒店英語交流用語匯總資料中心

飯店交流用語之歡迎、問候用語

1、Good morning(afternoon, evening), sir(madam)

早上（下午、晚上）好，先生（夫人）。

2、How do you do?

您好?。ǔ醮我娒妫?/p>

Glad to meet you.很高興見到您。

3、How are you?

您好嗎？

Fine, thanks.And you?

很好，謝謝。您好嗎？

4、Welcome to our hotel(restaurant, shop).歡迎到我們賓館（餐廳、商店）來。

5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r）

I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）

I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!

祝您過得愉快！

8、***hotel, front desk.Can I help you?

***飯店，前廳。您找誰？

9、Sorry, I've dialed the wrong number.對不起，我撥錯號了。

10、May I speak to your general manager?

能和你們總經(jīng)理說話嗎？

Speaking.我就是。

11、Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。

Would you like to leave a message?

您要留口信嗎？

12、Pardon.對不起，請再說一遍，好嗎？

I beg your pardon.對不起，請再說一遍，好嗎？飯店交流用語之祝賀用語

13、Congratulations!祝賀您！

14、Happy birthday!

生日快樂！

15、Happy new year!

新年快樂！

16、Merry Christmas!

圣誕快樂！

17、Have a nice holiday!

假日快樂！

18、Wish you every success!

祝您成功！

答謝和答應(yīng)語:

19、Thank you(very much).謝謝您（非常感謝）。

20、Thank you for your advice(information, help)

感謝您的忠告（信息、幫助）。

21、It's very kind of you.謝謝，您真客氣。

22、You are welcome.不用謝。

23、Not at all.不用謝。

Don't mention it.不用謝。

24、It's my pleasure.非常高興為您服務(wù)。

(With pleasure.)

(My pleasure.)

25、I am at your service.樂意為您效勞。

26、Thank you for staying in our hotel.感謝您在我們酒店下榻。

27、I'm sorry.很抱歉。

28、Excuse me.對不起。

29、I'm sorry, It's my fault.很抱歉。那是我的過錯。

30、Sorry to have kept you waiting.對不起，讓您久等了。

31、Sorry to interrupt you.對不起，打擾您了。

32、I'm sorry about this.對此表示抱歉。

33、I apologize for this.我為此道歉。

34、That's all right.沒關(guān)系。

35、Let's forget it.算了吧。飯店交流用語之征詢和指路用語

36、Can(May)I help you?我能幫您什么嗎？

Yes, please.好的。

37、What can I do for you.我能為您干點什么？

38、Is there anything I can do for you?

有什么能為您效勞的嗎？

39、Just a moment, please.請稍等一下。

40、May I use your phone?

我能借用您的電話嗎？

Certainly.當(dāng)然可以。

Yes, of course.當(dāng)然可以。

41、Go upstairs/downstairs.上樓/下樓。

42、It's on the second(third)floor.在二

（三）樓。

43、Excuse me.對不起。

Where is the washroom(restroom, elevator)?

請問盥洗室（休息室、電梯）在哪兒？

This way, please.請這邊走

Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。

45、It's in the lobby near the main entrance.在大廳靠近大門。

46、It's in the basement at the end of the corridor.在地下室走廊盡頭。飯店交流用語之提醒和告別用語

47、Mind/(Watch)your step.請走好。

48、Please be careful.請當(dāng)心。

49、Please don't leave anything behind.請別遺忘您的東西。

50、Don't worry.別擔(dān)心。

51、Take it easy.放心好了。

52、Please don't smoke here.請不要在這邊抽煙。

53、Goodbye.再見。

54、See you late.再見。

55、Good night.晚安。

56、See you tomorrow.明天見。

57、Goodbye and thank you for coming.再見，謝謝您的光臨。

58、Goodbye and hope to see you again.再見，希望再見到您。

59、Have a nice trip!

一路平安！

60、Wish you a pleasant journey!Good luck!

祝您旅途愉快！祝您好運！飯店交流用語之前廳和客房部用語

1、Have you a reservation?

您預(yù)定過了嗎？

2、May I know your name and room number?

您能告訴我您的名字與房間號嗎？

3、Here is your room key.給您房間鑰匙。

4、Please pay at the cashier's desk over there.請去那邊帳臺付款。

5、Are these your baggage?

這些是您的行李嗎？

May I take them for you?

我來幫您拿好嗎？

6、Housekeeping, may I come in?

客房服務(wù)員，我可以進來嗎？

7、Leave your laundry in the laundry in the laundry bag behind thebathroom door.請把要洗的東西放在浴室門后的洗衣袋中。

8、I hope I'm not disturbing you.我希望沒有打擾您。

9、One moment, madam.I'll bring them to you right away.等一會兒，夫人。我馬上送來。

10、I'll send for an electrician(doctor...)

我給您請電工（大夫……）。

餐飲部：

11、Sit down, please.Here is the menu.請坐，給您菜單，先生。

May I take your order, sir?

您要點菜嗎？

12、What would you like to have, coffee or tea?

您要喝咖啡還是茶？

13、Would you like to have any wine with you dinner?

您用餐時要喝點酒嗎？

14、Service hours are:

（餐廳）供應(yīng)時間是：

7:00a.m.to 9:00a.m.for breakfast.早餐7點到9點。

11:30a.m.to1: 30p.m.for lunch.午餐11點半到1點半。

6:30p.m.to 8:30p.m.for dinner.晚餐6點半到8點半。

15、Here is the bill.Please sign it.這是您的賬單，請簽字。飯店交流用語之銷售用語

1、What kind of rooms(foods)would you like to

have?

您需要什么樣的房間（吃什么樣的菜）？

2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價目表。

3、We'll give you a 10%(ten percent)discount.我們給您九折優(yōu)惠。

4、We'll offer tour guides complimentary breakfasts.我們給陪同提供免費早餐。

5、We accept your terms.我們接受您的條件。

6、May I introduce myself?

讓我介紹我自己。

7、May I present you a litter souvenir?

請接受我們的一點小紀念品。

8、Let's drink to our friendship!

為我們的友誼干杯！

9、Let me propose a toast to the health of our guests!

建議為在座客人的健康干杯！

10、Cheers!(Bottoms!)

干杯！

11、How do you like Chinese food?

您喜歡中國菜嗎？

12、What do you think of our service?

您對我們的服務(wù)有什么意見？

13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚、建議）。

14、I'm afraid it's against the hotel's regulations.這是違反飯店規(guī)章制度的。

15、In our hotel we don't accept tips.我們飯店是不收小費的。

It's our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。

Thank you all the same.然而，還是要謝謝您。

16、I'm afraid you'll have to pay for the damage.您必須賠償。

17、Thank you for telling us about it.謝謝您告訴我們

I'll look into the mater right away.我馬上去處理這件事情。

18、I assure you it wont happen again.我保證此類事情不會再發(fā)生。

19、Please don't worry, sir(madam)

先生（夫人），請不必擔(dān)心。

I will send someone up to your room right away.我馬上派人到你的房間去。

20、I can't guarantee anything, but I'll try my best.我不能保證，但我會盡力而為。

21、What can I show you.您要買什么？

22、How do you like this fashion(color, size, design)?您喜歡這種款式（顏色、尺寸、圖案）嗎？

23、The extra large size of this color is out of stock.這種顏色的特大號已經(jīng)賣完了。

Please try us again tomorrow.請明天再來看看。

24、They are altogether 175(one hundred and seventy-five)Yuan.共計175元。

You may pay in cash or with credit card.您可以付現(xiàn)金也可以用信用卡。

25、You have made a good choice, you have very good taste.您真會買東西，眼力真好。

第三篇：酒店英語服務(wù)禮貌用語

酒店英語Hotel English

第一章 日常英語（Daily English）

1、稱謂語：

（單獨用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr.X）XX小姐（Miss.X）太太（Mrs.X）

2、問候語：

早上好/下午好/晚上好（Good morning /afternoon / evening）

(初次見面打招呼)

（Q：How do you do?）

(A：How do you do?)(已相識之間的問候)

（Q：How are you?）

（A：Fine, thank you.）

3、歡迎語：

歡迎光臨我們賓館/餐館。

（Welcome to our hotel./restaurant.）歡迎您來這里用餐。

（Welcome to have meals here）見到您很高興。

（Nice to meet you.）

4、致謝用于及答語：

謝謝您！

（Q：Thank you）

樂意效勞

（A：You are welcome./It’s my pleasure）

謝謝您的光臨/好意/提醒

（Thanks for your coming./kindness./reminding.）

5、道歉用語及回答：

對不起。

（Q：I’m sorry.）不用介意。（A：Don’t mention it./Never mind./ That’s all right.）打擾您了。（Sorry to disturb you!）對不起讓您久等。（Sorry to have kept you waiting）

6、聽不清客人的話：

請您再說一遍好嗎？（Pardon?/ I beg your pardon?）

您能說慢一點兒嗎？（Would you please speak a little more slowly?）

7、①對不起，我的英語不是很好，請稍等，我叫另一個人來幫助您。

I’m sorry, but I only speak a little English.Wait a moment, I will get someone to help you.②我去叫經(jīng)理過來，他非常樂意幫您。

I’ll get the manager for you, He’d be most glad to help you.8、告別語：

再見（Good bye!）

晚安（Good night!）

一路順風(fēng)（Have a nice trip!）

明天見/待會見（See you tomorrow./later.）

歡迎您再來（Hope to see you again./Welcome to call again）

9、祝福、恭賀語：

恭喜

（Congratulations.）生日快樂（Happy birthday.）

祝您過得愉快（Have a good time!Enjoy yourself!）

(Hope you enjoy your stay with us.)

10、指路用語：

這里走（This way, please）

向前走（Go straight）

向左/向右（Turn left/right）

左拐角處（at the corner.）

在第二個路口向右拐再一直向前走。（Take the second turn on the right and go straight.）

直走，然后向左拐。（Go ahead, and turn to the left.）

11、應(yīng)對用語：

好的，先生/小姐（Yes, sir/miss）

我明白了（I see.）

當(dāng)然可以。（Certainly, sir/miss/madam.）

馬上就辦

（Immediately, sir/madam.）

這是我應(yīng)該做的。（It’s my duty.）

12、提示用語：

請小心。（Be careful.）

請走好。（Watch your step.）

請放心。（Take it easy.）

不用擔(dān)心。（Don’t worry）

13、接聽電話:

早上好，這里是……。（Good morning, this is……）

抱歉，請稍等，我馬上幫您轉(zhuǎn)電話.(Sorry Just a moment, please.I’II put you through.)

13、征詢語：

您有什么事情？（我能為您做些什么嗎？）

What can I do for you?(Can I help you?)

需要我?guī)湍鲂┦裁磫幔?Is there anything I can do for you?

您還有別的事情嗎？

Is there anything else?

您喜歡………………嗎？ Would you like……………? 您需要………………嗎？ Would you want…………? 您能夠………………嗎？ Could you………………?

如果您不介意的話，我可以………嗎？ Would you mind………?

酒店英語Hotel English

第二章 常用詞匯（Words and Phrases）

Cover 餐具

tea-set 茶具 Tablecloth 桌布

teapot 茶壺 Plate 盤

teacup 茶杯 Napkin/serviette 紙巾

saucer 墊碟 Chopsticks 筷子

coffee 咖啡 Chopsticks rest 筷架

toothpick 牙簽 Knife 刀

toothpick holder 牙簽筒 Fork 叉

tray 托盤 Table knife 餐刀

milk jug 奶缸 Table fork 餐叉

ice 冰 Carving knife 肉刀

ice-pail 冰桶 Carving fork 肉叉

ice-tongs 冰夾子 Fish knife 魚刀

ashtray 煙灰缸 Fish fork 魚叉

soy 中國醬油 Dessert knife 水果刀

ketchup 番茄醬 Spoon 匙

tomato sauce 番茄汁 Soup spoon 湯匙

chilli sauce 辣椒汁 Tablespoon 餐匙

table salt 精鹽 Teaspoon 茶匙

pepper 胡椒 Soup ladle 湯勺

mustard 芥辣 Soup plate 湯盤

curry 咖喱 Glass 玻璃杯

vinegar 醋 Wineglass 酒杯

oil 油 Cruet 裝調(diào)味品的瓶

chilli oil 辣椒油 Pepper caster 胡椒瓶

oyster sauce 耗油 Vinegar cruet 醋瓶

sugar 糖 Soy curet 醬油瓶

cube sugar 方糖 Soy dish 鼓油碟

sweet black vinegar 黑醋

Salt caller 鹽盅

white vinegar 白醋 Cream 奶酪

whiskey 威士忌 Butter 奶油

drinks/beverage 飲料 Cheese 干酪

Jam 果醬

Frying 炒

Pan-frying 煎

Deep-frying 炸

Stewing 燉、燜

Braising 燜、燒

Simmering 煨

Frying and simmering 扒

Steaming 蒸

Scalding 白灼

Boiling 蒸、煮

Roasting 燒烤

Five flavours 五味

Fragrant 香

Crisp 脆

Short 松

Rich 肥

Thick 濃

Six tastes 六味

Tasty 鮮

Sweet 甜

Bitier 苦

Pungent 辣

Salty 咸

Water 水

Beer 啤酒

Juice 果汁

Brandy 白蘭地

Radish 蘿卜

Onion 洋蔥

Welsh onion 大蔥

Tomato 番茄

Chill 辣椒

Bell pepper 圓椒

Green pepper 青椒

Encumber 黃瓜

Vegetable melon 冬瓜

Bitter squash 苦瓜

Lettuce 生菜（萵筍）

Spinach 菠菜

Eggplant 茄

Leaf

Carrot 胡蘿卜

Pumpkin 南瓜

Ginger 姜

Petato 馬鈴薯

Sweet patato 番薯

Bamtoo shoots 竹筍

Watercress 西洋菜

China white wine 中國白葡萄酒

champagne 香檳酒

Mao Tai 茅臺酒

cocktail 雞尾酒

fruit 水果

apple 蘋果

pear 黎

pomelo 柚 pineapple 菠蘿

banana 香蕉 persimmon 柿 snow pear 雪梨

litchi 荔枝

longan 龍眼 sweet orange 甜橙 tangerine 柑桔

lemon 檸檬

mango 芒果

grape 葡萄

strawberry 草莓 water melon 西瓜

coconut 椰子

canned fruit 罐頭水果

vegetable 蔬菜

greens 青菜

cauliflower 椰菜花

cabbage 卷心菜

water spinach 空心菜

Chinese cabbage 白菜

Celery 芹菜

Lots seed 蓮子

Chicken 雞

Duck 鴨

Beijing duck 北京鴨

Goose 鵝

Pigeon 鴿

Quail 鵪鶉 Pork 豬肉

Spareribs 排骨

Trotters 豬腳

Salt(water)fish 咸（水）魚

Yellow croaker黃花魚 Mackerel 馬鮫

Grouper 石斑魚

Pomfret 鯧魚

Bass 鱸魚

eel 鱔、鰻

Carp 鯉

red carp 鯽魚

Dace 鯪魚 Water chestnut 馬蹄

Garlic 蒜頭

Soya-bean 大豆

Mung-bean 綠豆

Lily bulb 百合 Dried mushroom 香菇

Chestnut 栗子

Peanut 花生

Job’s tears 薏米

Cashewnut 腰果

Almond 杏仁

Abalone 鮑魚

Shark’s fin 魚翅

Shrimp 蝦

Lobster 龍蝦

Shelled shrimp 蝦仁

Crab 蟹

Crab roe 蟹膏

Squid 魷魚

Bird’s nest 燕窩

Red laver 紫菜

Dried pork sausage 臘腸

酒店英語Hotel English 第三章 服務(wù)用句（Sentences）

一、單位預(yù)定

1、您打算什么時候來用餐？What time would you like your table?

2、一共幾位？

（1）How many people are there in your party？（2）For，how many persons?

3、請問您貴姓，電話號碼是多少？

May I have your name and your telephone number?

4、我們期待您的光臨。

We look forward to having you with us.二、迎客

1、先生，早上好。需要我效勞嗎？Good morning, sir.May I help you?

2、歡迎光臨。Welcome to our restaurant.三、引座

1、請問您預(yù)定了嗎？

Do you have a reservation? / Have you got a reservation?

2、對不起，餐廳已客滿，請稍等片刻好嗎？

I’m sorry but there is no table available just now.Would you mind waiting a little?

3、二十分鐘后才能安排您入座。We can seat you in twenty minutes.4、對不起，那張臺已有人預(yù)定了。I’m sorry, that table is already booked.5、請這邊走。This way, please.6、坐這張臺行嗎？Will this table be all right?

7、您可以隨便坐。You can sit where you like.四、請客人點菜

1、您要喝什么茶？我們又烏龍茶、普洱茶、龍井茶、茉莉花茶和水仙等。

What kind of tea would you like? We have Wulong tea, Puer tea, Longjing tea , Jasmine tea Shuixian tea and on.2、這是菜單。Here is ht menu.3、現(xiàn)在準備點菜嗎？

（1）Would you like to order now?

(2)May I take your order now?

4、點菜前您想喝點什么？

What would you like to drink before ordering?

5、您想吃點什么，您喜歡……嗎？

What would you like to have？ Would you like……?

6、對不起，這道菜已經(jīng)賣完了。

I am sorry, the dish has been sold out.7、我可以推薦……嗎？這個菜味道很好。

May I suggest / recommend ……? Its very nice.8、我建議您試一試川菜。I suggest you have a taste of Sichuan dishes

9、今天的特別介紹是……。我肯定您會喜歡它。Today’s special is……, I’m sure you’ll enjoy it.10、請慢慢挑選。Take your time, please!

11、要喝點什么飲料嗎？

（1）What kind of drink would you like?

(2)Anything to drink?

(3)What would you like for a drink?

12、您要點甜點嗎？（您要點水果嗎？）Do you care for some desserts(fruits)?

13、您點的菜很快就會送來。Your order will be ready soon.14、您喜歡雞蛋怎樣烹調(diào)，單面煎還是雙面煎? How would you like your egg？Sunny-side up or turned over?

15、您的牛排是要三成熟、四成、五成、七成或全熟？

Would you like your beef steak rare medium rare, medium, medium well or well-done?

16、請問您的威士忌是要純飲還是加冰飲？ Would you like your whisky with icc or straight up?

17、我們這有生力、喜力、嘉士伯等進口啤酒及本地產(chǎn)珠海啤酒。

We have imported beers, such as Sanmiguel, Heincken, Guinness, Carlsberg and local Zhuhai beer.18、珠海啤酒在這里挺流行的，想試一下嗎？ Zhuhai Beer is popular here, would you try it?

五、餐間服務(wù)

1、現(xiàn)在上菜好嗎？Would you mind my serving now?

2、對不起，請讓一讓。Excuse me.3、這是正宗的四川菜。Here is the traditional Sichuan dish.4、先生，請慢用。Enjoy your meal(drink), sir.5、當(dāng)心，這湯很燙。Take care.The soup is rather hot.6、請稍等。Wait a moment, Please.7、我馬上拿來。I’ll go and get it right away.8、給您。Here you are.六、餐間征詢客人意見

1、飯菜可口嗎？

（1）Is everything to your satisfaction?(2)Have you found everything satisfaction?(3)How was the food?

2、對不起，餐廳已客滿，請稍等片刻好嗎？ I’m sorry but there is no table available just now.Would you mind waiting a little?

2、您愿意把它再煮一下嗎？

Would you like it cooked a little longer?

3、給您在添點啤酒好嗎？

Would you like to have one more beer？

4、您還要點別的什么嗎?（1）Would you like anything else?（2）Could I serve you anything else?(3)If you need anything else, just feel free to tell mc.5、我可以撤掉這個盤子馬？ May I take this plate away?

七、處理客人投訴

1、先生，出了什么問題？我能為您做點什么？ What’s the problem, sir? Can I help you?

2、對不起，我把您的菜弄錯了。I’m sorry, sir J got it wrong.3、我和幫廚商量一下，看看它能否給與補救。I’ll speak to the chof and see what he can do.4、這是很少有的。我會調(diào)查這件事的。This is quit unusual, I’ll look into the matter.5、對不起，這道菜需要多些時間準備。您介意多等一下嗎？

This dish takes quite a long time to prepare.Would you mind wait a bit longer?

7、非常抱歉，我去叫我們值班經(jīng)理來。I’m very sorry.I’ll call our manager on duty.8、先生，對不起，請原諒她，我們今天實在太忙了。I’m sorry, sir.Please excuse her.We’re very busy today.9、非常抱歉，如果您愿意，我們可以給您上點別的菜。這是當(dāng)然是本免費招待。

(1)I’m terribly sorry.I can give you something else if you’d like.That will be on the house, certainly.(2)Would you like to try anything else? With our compliments, certainly.10、我向您保證類似的事情將不再發(fā)生。I assure you it won’t happen again.11、感謝您的諒解。相信下次您來時，一切都會令您滿意的。

Thank you for your understanding.I’m sure everything will be all right next time you cone.結(jié)賬

1、這是您的賬單。Here is your bill.2、您打算如何付款？How would you like to pay your bill?

3、您是用現(xiàn)金還是用信用卡付款？Would you like to pay in cash or by credit card?

4、市分單還是算還是一起算？Would you like separated bill or all together?

5、總共是人民幣198元包15%服務(wù)費，請過目。

It’s TMB198 Yuan including fifteen percent service charge.Have a check on it, please.6、您是準備簽字掛賬嗎？Would you like to put it on your hotel bill?

7、您準備將這費用記到您飯店的總賬上嗎？Would you like to put it on your hotel bill?

8、請在這兒簽字。May I have your signature here, please.9、請您把房間號也寫上，好嗎？

(1)Could you also give me your room number, please.(2)Could you please put down your room number, please.(3)May I have your room number, please.10、我需要您的簽字和房間號。I’ll need your signature and room number, please?

11、這是趙您的錢（這是您的信用卡）。Here is your change(credit care).九、送客

1、希望您吃得滿意。I hope you have enjoyed your dinner.2、感謝您的光臨。Thank you for coming.3、歡迎再次光臨。再見。Welcome to call again.Good-bye.

第四篇：酒店前臺接待英語用語（模版）

酒店前臺接待英語用語

一、預(yù)訂服務(wù)

Good morning.This is Room reservation.May I help you?早上好，客房預(yù)訂處，我能為您做什么？

What kind of room would you like to reserve ? 您想訂哪種類型的房間?

A single room or a double room ?

要單人間還是雙人房間？

For which dates do you want to book the rooms ? 您想訂哪幾天的房間呢？

What time will you be arriving?

您將在何時到達？

May I know your name ?

您能告訴我您的名字嗎？

How long will you be staying?

您將要住多久？

I’d like to confirm your reservation.我要確認一下您的預(yù)訂。

I’ll check the room availability.我查查客房預(yù)訂情況。

You should pay a deposit of US$1000 beforehand.您應(yīng)預(yù)期付1000美元的定金。

There is a 10 per cent discount.10%的折扣。

二、接待服務(wù)

What kind of room would you be prefer? 您要什么樣的房間？

Have you got a booking?

您預(yù)訂了嗎？

A single room or a double room?

要單人間還是雙人房間？

A double room costs 368 Yuan per night.雙人房的房價是每晚368元。

Breakfast is also included.早餐也包括在內(nèi)。

May I see your passport?

我能看一下您的護照嗎？

Could you fill in this form, please?

請您填一下這張登記表好嗎？

This is your room card and room key?

這是您的房卡和房間鑰匙。

Could you sign your name, please?

請您簽一下名，好嗎？

If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六點以后退房,按全天收費計算.You’ll have to register individually, please.請你們分開登記。

How would you like to pay , sir , in cash or by credit card ? 先生，請問您是用現(xiàn)金付款還是用信用卡付賬？

I feel terribly sorry.this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個季節(jié)人多，各種房間都訂滿了。

Do you know which unit is responsible for the reception?

您知道您是由哪個單位負責(zé)接待的嗎？

Could you keep your room key until you check out ?

請您在住宿期間自己保管鑰匙，直到結(jié)帳離開。

三、收銀服務(wù)

Here is your bill.It’s 2000 Yuan in all.這是您的賬單。總共2000元。

How would you like to pay , sir , in cash or by credit card ? 先生，請問您是用現(xiàn)金付款還是用信用卡付賬？

Please check it and sign here.請核對一下，在這里簽個字。

I will write out a receipt for you.我給您開一張收據(jù)。

May I check the details for you , please?

我能為您核對賬單上的詳細內(nèi)容嗎？

Do you have any charges for this morning?

您今天是否掛帳用酒店的服務(wù)?

We’ll have to charge you $10 extra.我們要向您額外收10美元。

Did you make any phone calls from room, sir?

先生，您從房間打過電話嗎？

Excuse me , sir , but I don’t think that will be enough.先生，對不起，我認為錢數(shù)不夠。

I am sorry ,sir ,there has been an error in your bill.Please wait a minute while I correct it.對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。

Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?

先生，您的行李拿下來了嗎？能請您在行李拿下來后再結(jié)帳嗎？

Sorry , your credit card has been stopped paying.According to the regulations of bank, it must be cancelled.對不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。

四、兌換外幣

The rates of exchange are on the board there.今天的兌換牌價在那里的牌子上。

How much would you like to change?

您要換多少？

It’s 8.10 Yuan RMB for one US dollar?

1美元兌換8.10元人民幣。

情景對話

一、Check in

1.C :Good afternoon , sir.Welcome to our hotel.May I help you ? G:Yes.I booked a room one week ago.C:May I have your name please , sir ?

G:John Smith.C:Just a moment , sir.While I look through out list.Yes , We do have a reservation for you , Mr.Smith.A city view single room with bath.You’ve paid 2000 Yuan RMB as a deposit.Is that correct ?

G:That’s it.C:Would you please fill in this registration card , sir ?

G:Sure.Here you are.I think I’ve filled in everything correctly.C:Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure.Oh , here , sir.You forget to fill in the date of departure.May I fill it in for you ? You are leaving on…

G:October 24.C:May I see your passport , please ? Thank you ,sir.Now everything is in order.And here is your key.Mr.Smith.Your room number is 1107.It’s on the 11th floor and your room rate is 500 RMB per night.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.G:Yes, I’ll keep it with care , thank you.C:I hope you enjoy yours stay with us.2.C:Good afternoon, madam.Can I help you?

G:Good afternoon, I want a single room, please.C:Have you made a reservation?

G:No, I haven’t.C:How long do you want to stay?

G:Three days.C:I’ll see what we have, madam.Oh, yes.I can offer you a room on the eight floor.G:Fine.C:May I see your passport?

G:Of course.Here you are.C:Thank you.Madam.Could you fill in this form, please?

G:Yes.Here it is.C:Thank you, Here is your key.It’s Room 808 on the eight floor.G:Thank you very much.Good night.二、Check out

1.C:Good morning.Can I help you?

G:Yes.I would like to check out.Could I have my bill.Please?

C:Certainly, sir, May I know your name and your room number, please ? G:Dennis black, Room 1108.C:All right.Here is your bill, Mr.Black.The total is 1800 Yuan.G:The figure seems right.C:How would you like to pay, Mr.Black , in cash or by credit card ? G:In cash.Here is the money.C:Thank you, Mr.Black.Just a moment, please , I’ll write out a receipt for you.2．C:Good morning.Can I help you?

G:Yes, I’d like to check out now.C:Can I have your name and room number, please ?

G:John smith, room 1208.C:May I have your room key, please ?

G:Sure.Here you are.C:Just a moment, please…..Mr.Smith.Here is your bill.Would you like to check it ?

G:I’m sorry.What’s the 20 Yuan for ?

C:That’s for the drinks you ordered from your room.G:I see.C:How would you like to make payment , Mr.Smith ?

G:I’d like to pay in cash.C:That’ll be 2180 Yuan.G:Here you are.C:Here’s your change and receipt ,Mr.Smith , I’ll send a bellman up to get your luggage.G:Thank you.C:You are welcome , Good-bye.三、Reservation

1.C:Good morning.This is room reservation.May I help you ? G:Yes , I’d like to book a room , please.C:Fine , For which date ?

G:For Oct.1st.C:For how many nights ?

G:Two nights.C:A single room or a double room ?

G:A double room.C:Could you give me your name , please ?

G:Mr.John Cook.C:May I have your telephone number , please ?

G:021-81006382

C:What time do you expect to arrive , sir ?

G:At about 6.p.m.C:Fine ,Mr.Jone Cook , a double room for Oct.1st and 2nd.G:That is right.Good-bye.C:Good-bye and we are looking forward to seeing you.2.C:Good morning.Room reservation.Can I help you ?

G:I’d like to make a reservation.C:When for ?

G:For Sept.9th.C:For how long ?

G:About a week.C:Could you hold the line , please ? I’ll check….Thank you for waiting , sir.I’m afraid our hotel is fully booked on those days.G:That’s all right.C:We’re very sorry , sir.We hope you understand

第五篇：酒店英語餐廳服務(wù)員英語用語!

酒店英語餐廳服務(wù)員英語用語！

關(guān)于酒店餐廳服務(wù)員的英語用語分享

向其問好

Good morning/afternoon/evening.我能為你做點甚么?

What can I do for you?

你們有幾個人?

How many people you are?

想嘗試一下新產(chǎn)品...嗎?

We have new food now,do you want to have a try?

您的餐點金額為..元.The total is....yuan.或It costs...元.或...yuan, thank you!

謝謝您的光臨,再見.Thanks for your coming,see you next time.這是餐廳囁經(jīng)常使用的英文對話!(中英對比的,可以看看:)

Head Waiter:Good evening,sir.Do you have a reservation,sir?

Customer:I am afraid not.H.W:Just a moment,please.H.W:Im very sorry,were full now.Would you mind waiting about ten minutes,sir?

C:No,I dont mind.H.W:Here is the chair,sir.C:Thank you.H.W:Im very sorry to have kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：

領(lǐng)班服務(wù)員：晚上好，先生，你有預(yù)訂桌位嗎，先生?

顧客：我恐怕沒有。

請等一會兒。

非常抱歉，我們現(xiàn)在客滿了，你介意等10分鐘嗎?

不，我不介意。

這里有椅子，先生。

謝謝你。

我很抱歉讓你久等了，先生。

好了嗎?謝謝你。

請走這邊。

謝謝你。

H.W:Is this table all right?

C:Yes,good.I dont have much time tonight.I have to see my friend at eight thirty in the lobby.H.W:Is that right,sir?

H.W:Menu,sir.C:Thank you.這張桌子可以嗎?

是的，很好，我今晚時間未幾，我必須8點半在大廳會我的朋友。

這樣行嗎，先生?

先生，這是菜單。

謝謝你。

W:Here is your check,sir.C:Okay.C:Well,Ive to go now.C:How much I owe you?

Cashier:Twenty three hundred and thirty yen,sir.Ten percent service charge and tax are included,sir.C:Oh,its a reasonable price.Okay.Ca:Thank you,sir.Good night,sir.C:Good night.這是你的賬單，先生。

好的。

哦，我現(xiàn)在要走了。

我要付多少錢給你呢?

出納：2330元，先生，10%服務(wù)費，稅收包括在內(nèi)，先生。

啊，這是公道的價格，好的。

謝謝你，先生，晚安，先生。

晚安。

另外送點小補充: 點菜就餐的次序：找桌子 看菜單 點菜 就餐 付錢

Have you got a table for two, please? 請問您有兩個人的桌子嗎?? Have you booked a table? 您預(yù)定餐桌了嗎? Have you made a reservation? 您預(yù)定了嗎? smoking or non-smoking? 吸煙區(qū)還是非吸煙區(qū)? Would you like something to drink? 您想喝甚么? Would you like to see the menu? 您需要看菜單嗎? Excuse me, could I see the menu, please? 打攪一下，我能看看菜單嗎? Are you ready to order? 您現(xiàn)在可以點餐嗎? first course 第一道菜

maincourse

主菜

dessert

甜食

Could I have the bill, please?

請拿賬單來，好嗎?

How would you like to pay?

請問您怎樣付款?

餐飲服務(wù)員英語面試指導(dǎo)

Hello, my name is Yjbys, 21 years old.After graduation,I have been engaged in sales and hotel waitress,in the position , I learned how to service to the customers and sale some products with good service attitude , established the hard-working spirit,learned how to serve with the most beautiful smile, how to make each customer satisfaction.I think as a salesman and a waitress ,smiling and enthusiasm is the most importest, smiling makes you have affinity, receive customer enthusiasticly , and understand customer's demand to recommend commodities,at last we can win the customer's trust and respect.I hope you'll give me the chance to go abroad, I must cherish, work conscientiously, thank you!

備注：面試過程中一定要注意自己的態(tài)度要積極，要有禮貌。

一般自我介紹結(jié)束后，雇主都會問下你對我們公司的了解(這個需要各位自己提前做準備哦?？梢哉蚁屡c服務(wù)員有關(guān)的介紹了解下，為自己面試增彩哦)

然后為大家推薦幾句有用的服務(wù)員英語 如果英語不是很好的朋友，那就掌握這幾句就Ok拉。

1.歡迎光臨本酒店，請問有什么需要幫助的?

Welcome to........hotel, can i help you?

2.請問需要點什么菜?

What would you like to order?

3.歡迎再次光臨。

See you next time

向其他的一些菜單等，這個可以不用特意記，給客人看menu就可以，關(guān)于酒店的特色菜那就等到了酒店后自己看下就ok.可能問及的問題(英語):

服務(wù)用語：

顧客進來時：Welcome , may I help you? what I can do for you? May I take your order?? how can I help you?

顧客離開時：Thank you.See you again./See you soon.[1]? 你在單位里主要做什么

----What do you do?/ Whats your job??

----I work in ** Hoetl as a waiter/ waitress.主要職責(zé)是什么?

----What’s your resposibility?

Reserve the seat for guest?(為顧客預(yù)定位子)

Push the dish and beverage to guest(推銷菜肴和酒水)

Settle the bill before guest leaving(顧客離開前買單)

Keep restaurant clean??(保持餐廳清潔)

Keep smiling all the time?(始終保持微笑服務(wù))

Serve customer with dish and Beverage(幫顧客擺放碗碟及飲品)，Settle the bill for guest.(買單)

Co-operate with manager to ensure outlet under smooth operation

(配合經(jīng)理的工作已確保餐館/酒店的順利營業(yè))

Provide professional service to customers such as Introduce drinks and

foods for customers(提供專業(yè)的服務(wù)，比如為顧客介紹飲品和食物。)

Settle the bill.(買單)

Conduct promotion to maintain high revenue.(開展促銷活動以增加餐館的銷售額)

Table setting up(擺放餐桌用具等)

Provide professional service to customers(提供專業(yè)的服務(wù))

Prepare dishware(準備好碗碟等)

Introduce drinks and foods for customers(讓顧客介紹飲品和食物)

Introduce the hotel’s service to customers(向顧客介紹酒店的各種服務(wù))

Take order and arrange the seat for customers(點菜并為顧客準備好座位)

Assist the captain to make sure the hotel’s operation well.(協(xié)助經(jīng)理確保酒店的順利運營)

[2]家庭情況:

你是哪里人?(where are you from?)--I’m from ***.家里有多少人?(How many people in your family?)—There are ** in my family.They are my father, mother, sister/brother and I.他們主要做什么?(What do they do?)

會不會想家?(Will you be homesick?)--Yes,but now it’s very convenient to contact through telephone or computer.When I miss my family, then call them.父母支持自己出國工作嗎?(Will your parents support you to go abroad to work or not?)---They support me to go because they hope me to earn more money and develop myself.這里考官問的主要意思:你是否有后顧之憂?家庭條件是不是很寬裕?最好說成家庭條件一般,出去后想多賺點錢給家里，不會有后顧之憂等

[3]個人身體素質(zhì)情況:

能不能經(jīng)受長期加班或輪班工作?(Can you undertake over-time work or shift work?)

是否服從公司的安排和管理?(Can you follow company’s arrangement and manager’s direction?)

一般說法:服從領(lǐng)導(dǎo)和執(zhí)行領(lǐng)導(dǎo)為原則(I’d like to follow manager’s direction.)

[4]你為什么去新加坡工作?(Why do you want to go to Singapore to work?)

你對新加坡的了解如何?一般說新加坡是個風(fēng)景非常優(yōu)美,法制比較健全,也比較公平的國家等等贊譽之詞。(It is known that Singapore is a very beatuiful and clean country, its legal system is healthy.)

想去新加坡工作的目的最好說在國內(nèi)的工資不高,主要是想到國外好好工作,拿更多更高的薪水等等。(I want to make more money meanwhile enrich my working experience.)

【延伸閱讀】

>1.>>國慶節(jié)英文祝福語

>2.>>七夕用英語怎么說

>3.>>教師節(jié)英語祝福詞

>4.>>拜拜英文怎么寫

>5.>>關(guān)于中秋節(jié)的英語作文

>6.>>國慶節(jié)英語手抄報資料

>7.>>中秋節(jié)用英語怎么說

>8.>>2015年教師節(jié)英文祝福語