第一篇：酒店各部門的英文名稱

1． Executive Officet行政辦公室

2． Human Resources Dept.人力資源部

3． Front Office前廳部

4． Housekeeping Dept.管家部

5． Food & Beverage Dept.餐飲部

6． Recreational Dept.康樂部

7． Financial Dept.財務部

8． Sales Dept.市場營銷部

9． Security Dept.保安部

10． Engineering Dept.工程部

11． Waiting list等候名單

12． Average room rate平均房價

13． DND=Do Not Disturb請勿打擾

14． VIP=Very Important Person貴賓

15． Package包價服務

16． No-show訂房不到

17． Message留言

18． Cancellation取消

19． Walk-in無預訂散客

20． Morning call叫醒服務

21． Complain投訴

22． Over booking超額預訂

23． OOO=Out of Order維修房

24． Lost and found 失物招領

25． Room status 房間狀態(tài)

26． Check in 登記入住

27． Check out 結(jié)帳離店

28． Reservation預訂

29． Reception接待

30． Operator總機話務員

31． Business centre商務中心

32． DDD=Domestic Direct Dial國內(nèi)直撥

33． IDD=International Direct Dial國際直撥

34． LDD=Local Direct Dial市話

35． Suite套房

36． Standard room標準間

37． Double room大床間

38． Mini-bar小酒吧

39． Laundry service洗衣服務

40． Room service送餐服務

41． Menu菜單

42． PA=Public Area公共區(qū)域

43． DJ=Disk Jockey音控員

44． Tips=To Insure Prompt Service小費

45． AM=Assistant Manager大堂副理

總經(jīng)理 general manager

外方總經(jīng)理 Expatriate General Manager 副總經(jīng)理 deputy general manager

財務總監(jiān) Finance Controller

銷售總監(jiān) Director of Sales

市場總監(jiān) Director of Marketing

客務總監(jiān) Director of Rooms Divsion

行政總廚 Executive Chef

部門經(jīng)理 department manager;division manager;section manager 經(jīng)理助理 assistant manager

主管 supervisor

領班 captain

銷售代表Sales Executive

客房服務員Room Attendant

會議服務員Meeting Attendant

庭院清掃養(yǎng)護員garden Keeper

公共洗手間保潔員Toilet Attendant

洗滌工Washing Worker

夜間清潔工Night Sweeper

日夜保潔員Mobile Cleaner

服裝保管員Uniform Keeper

干濕洗工Washer

手燙工Presser

大燙工Flat Work Ironer

服務中心接線生Room Center Coordinator

接待員Reception

商務中心文員Business Center Clerk

商場營業(yè)員Market Attendant

迎賓門僮Bell man

機場代表Air Representative

文員兼?zhèn)}管Secretary & Storeroom Keeper

康樂部經(jīng)理Recreation & Health Manager

娛樂經(jīng)理Recreation Manager

康體經(jīng)理Health Manager

桑拿領班Sauna Captain

KTV領班Karaoke Captain

桑拿服務員 Sauna Attendant

KTV服務員Karaoke Attendant

網(wǎng)球服務員 Tennis Attendant

棋牌服務員 Chess & Cards Attendant

乒乓服務員 Table Tennis Attendant

臺球服務員 Billiards Attendant

射箭服務員 Toxophily Attendant

酒吧服務員 Bar Attendant

美容服務員Beauty Attendant

餐飲部經(jīng)理 Food & Beverage Manager 中餐經(jīng)理 Chinese Food Manager

西餐經(jīng)理 Western Food Manager

行政總廚Executive Chef

冷菜房廚師長Cold Food Chef

西點廚師長Western Food Chef

加工間廚師長 Primary Processing Chef 宴會廳領班Banquet Captain

傳菜間領班Pass Food Captain

西餐廳領班Western Restaurant Captain 咖啡廳領班Cafe Captain

餐務組領班Stewarding Captain

服務員Waiter / Waitress

咖啡廳服務員Cafe Waiter / Waitress

花店員工Flower Shop Attendant

工藝品店員工Handicrafts Shop Attendant書店員工Book Shop Attendant

吧員Bar Attendant

倉管員Warehouseman

洗碗工Dishwasher

燒臘廚師Grill Cook

冷菜廚師Cold Food Cook

切配廚師Chopper

爐灶廚師Stove Cook

燉臺廚師Thumb Cook

點心廚師Pastry Cook

切配Chopper

爐灶廚師Stove Cook

加工員Processing

總經(jīng)理General Manager

駐店經(jīng)理Resident Manager

財務部經(jīng)理Finance Manager

采購經(jīng)理Purchasing Manager

結(jié)帳經(jīng)理Cashier Manager

信用審計經(jīng)理Credit Manager

成本驗貨經(jīng)理Cost Manager

倉儲領班Store Room Captain 營業(yè)點結(jié)帳領班F&B Cashier Captain 總臺結(jié)帳領班F/O Cashier Captain 審計員（日/夜審）Day/Night Auditor 信用管理員Credit Clerk

應收款管理員A/R Clerk

出納General Cashier

往來款結(jié)算員Accounting Clerk 收入費用結(jié)算員Accounting Clerk 成本核算員Cost Clerk

驗貨員Receiving Clerk

信息管理員Information System Clerk 食品采購員Purchasing ClerkF&B 物資保管員Storeroom Keep-Material 餐廳收款員F&B Cashier

總臺收款員F/O Cashier

行政部主任Executive Director 文員Secretary

人事培訓經(jīng)理

福利勞資員

員工事務長

車隊隊長

員工宿舍管理員

員工餐廳勤雜工

司機

工程部經(jīng)理

運行經(jīng)理

維修經(jīng)理

安消經(jīng)理

運行領班

強弱電領班

維修領班

空調(diào)工

鍋爐工

配電工

強弱電工

機修工

木工

萬能工

水工

倉管員

安消部經(jīng)理

警衛(wèi)領班

門衛(wèi)

巡邏

監(jiān)控員

客務部經(jīng)理

客房經(jīng)理

公共區(qū)域經(jīng)理

洗衣經(jīng)理

大堂經(jīng)理

前廳經(jīng)理

市場拓展部經(jīng)理

客房領班

園林領班

G R O

前臺領班

禮賓領班

策劃兼美工

P&T Manager Payroll Clerk Staff Purser Driver Captain Dormitory KeeperStaff Restaurant CleanerDriver Engineering Manager Operation Manager Repairing Manager Fire Control Supervisor Operation Captain Strong & Weak Captain Repairing Captain Air-Conditioning Attendant Boiler Electrician Strong & Weak Current Worker Mechanician Carpenter Fitting-up Worker Plumber Storeroom Keeper Security Manager Security Captain Entrance Guard Patrol Guard TV Monitoring Clerk Room Division Manager House Keeping Manager P / A ManagerLaundry Manager Assistant Manager Front Office Manager Sales Manager House Keeping Captain Gardens Captain Guest Relation OfficeFront Office Captain Concierge Captain Mastermind & Art Designer

第二篇：酒店各部門的英文名稱

1． Executive Office行政辦公室

2． Human Resources Dept.人力資源部

3． Front Office前廳部

4． Housekeeping Dept.管家部

5． Food & Beverage Dept.餐飲部

6． Recreational Dept.康樂部

7． Financial Dept.財務部

8． Sales Dept.市場營銷部

9． Security Dept.保安部

10． Engineering Dept.工程部

11． Waiting list等候名單

12． Average room rate平均房價

13． DND=Do Not Disturb請勿打擾

14． VIP=Very Important Person貴賓

15． Package包價服務

16． No-show訂房不到

17． Message留言

18． Cancellation取消

19． Walk-in無預訂散客

20． Morning call叫醒服務

21． Complain投訴

22． Over booking超額預訂

23． OOO=Out of Order維修房

24． Lost and found 失物招領

25． Room status 房間狀態(tài)

26． Check in 登記入住

27． Check out 結(jié)帳離店

28． Reservation預訂

29． Reception接待

30． Operator總機話務員

31． Business centre商務中心

32． DDD=Domestic Direct Dial國內(nèi)直撥

33． IDD=International Direct Dial國際直撥

34． LDD=Local Direct Dial市話

35． Suite套房

36． Standard room標準間

37． Double room大床間

38． Mini-bar小酒吧

39． Laundry service洗衣服務

40． Room service送餐服務

41． Menu菜單

42． PA=Public Area公共區(qū)域

43． DJ=Disk Jockey音控員

44． Tips=To Insure Prompt Service小費

45． AM=Assistant Manager大堂副理

總經(jīng)理 general manager

外方總經(jīng)理 Expatriate General Manager 副總經(jīng)理 deputy general manager

財務總監(jiān) Finance Controller 銷售總監(jiān) Director of Sales 市場總監(jiān) Director of Marketing 客務總監(jiān) Director of Rooms Divsion 行政總廚 Executive Chef 部門經(jīng)理 department manager;division manager;section manager 經(jīng)理助理 assistant manager 主管 supervisor 領班 captain

銷售代表 Sales Executive 客房服務員 Room Attendant 會議服務員 Meeting Attendant 庭院清掃養(yǎng)護員 garden Keeper 公共洗手間保潔員 Toilet Attendant 洗滌工 Washing Worker 夜間清潔工 Night Sweeper 日夜保潔員 Mobile Cleaner 服裝保管員 Uniform Keeper 干濕洗工 Washer 手燙工 Presser 大燙工 Flat Work Ironer 服務中心接線生 Room Center Coordinator 接待員 Reception 商務中心文員 Business Center Clerk 商場營業(yè)員 Market Attendant 迎賓門僮 Bell man 機場代表 Air Representative 文員兼?zhèn)}管 Secretary & Storeroom Keeper 康樂部經(jīng)理 Recreation & Health Manager 娛樂經(jīng)理 Recreation Manager 康體經(jīng)理 Health Manager 桑拿領班 Sauna Captain KTV領班 Karaoke Captain 桑拿服務員 Sauna Attendant KTV服務員 Karaoke Attendant 網(wǎng)球服務員 Tennis Attendant 棋牌服務員 Chess & Cards Attendant 乒乓服務員 Table Tennis Attendant 臺球服務員 Billiards Attendant 射箭服務員 Toxophily Attendant 酒吧服務員 Bar Attendant 美容服務員 Beauty Attendant 餐飲部經(jīng)理 Food & Beverage Manager 中餐經(jīng)理 Chinese Food Manager 西餐經(jīng)理 Western Food Manager 行政總廚 Executive Chef 冷菜房廚師長 Cold Food Chef 西點廚師長 Western Food Chef 加工間廚師長 Primary Processing Chef 宴會廳領班 Banquet Captain 傳菜間領班 Pass Food Captain 西餐廳領班 Western Restaurant Captain 咖啡廳領班 Cafe Captain 餐務組領班 Stewarding Captain 服務員 Waiter / Waitress 咖啡廳服務員 Cafe Waiter / Waitress 花店員工 Flower Shop Attendant 工藝品店員工 Handicrafts Shop Attendant 書店員工 Book Shop Attendant 吧 員 Bar Attendant 倉管員 Warehouseman 洗碗工 Dishwasher 燒臘廚師 Grill Cook 冷菜廚師 Cold Food Cook 切配廚師 Chopper 爐灶廚師 Stove Cook 燉臺廚師 Thumb Cook 點心廚師 Pastry Cook 切配 Chopper 爐灶廚師 Stove Cook 加工員 Processing 總經(jīng)理 General Manager 駐店經(jīng)理 Resident Manager 財務部經(jīng)理 Finance Manager 采購經(jīng)理 Purchasing Manager 結(jié)帳經(jīng)理 Cashier Manager 信用審計經(jīng)理 Credit Manager 成本驗貨經(jīng)理 Cost Manager 倉儲領班 Store Room Captain 營業(yè)點結(jié)帳領班 F&B Cashier Captain 總臺結(jié)帳領班 F/O Cashier Captain 審計員（日/夜審）Day/Night Auditor 信用管理員 Credit Clerk 應收款管理員 A/R Clerk 出納 General Cashier 往來款結(jié)算員 Accounting Clerk 收入費用結(jié)算員 Accounting Clerk 成本核算員 Cost Clerk 驗貨員 Receiving Clerk 信息管理員 Information System Clerk 食品采購員 Purchasing ClerkF&B 物資保管員 Storeroom Keep-Material 餐廳收款員 F&B Cashier 總臺收款員 F/O Cashier 行政部主任 Executive Director 文 員 Secretary 人事培訓經(jīng)理 P&T Manager 福利勞資員 Payroll Clerk 員工事務長 Staff Purser 車隊隊長 Driver Captain 員工宿舍管理員 Dormitory Keeper 員工餐廳勤雜工 Staff Restaurant Cleaner 司 機 Driver 工程部經(jīng)理 Engineering Manager 運行經(jīng)理 Operation Manager 維修經(jīng)理 Repairing Manager 安消經(jīng)理 Fire Control Supervisor 運行領班 Operation Captain 強弱電領班 Strong & Weak Captain 維修領班 Repairing Captain 空調(diào)工 Air-Conditioning Attendant 鍋爐工 Boiler 配電工 Electrician 強弱電工 Strong & Weak Current Worker 機修工 Mechanician 木 工 Carpenter 萬能工 Fitting-up Worker 水 工 Plumber 倉管員 Storeroom Keeper 安消部經(jīng)理 Security Manager 警衛(wèi)領班 Security Captain 門 衛(wèi) Entrance Guard 巡 邏 Patrol Guard 監(jiān)控員 TV Monitoring Clerk 客務部經(jīng)理 Room Division Manager 客房經(jīng)理 House Keeping Manager 公共區(qū)域經(jīng)理 P / A Manager 洗衣經(jīng)理 Laundry Manager 大堂經(jīng)理 Assistant Manager 前廳經(jīng)理 Front Office Manager 市場拓展部經(jīng)理 Sales Manager 客房領班 House Keeping Captain 園林領班 Gardens Captain G R O Guest Relation Office 前臺領班 Front Office Captain 禮賓領班 Concierge Captain 策劃兼美工 Mastermind & Art Designer

第三篇：各部門英文名稱

行政人事部總監(jiān)

Director of Administrative human resources department董事總經(jīng)理Managing Director

經(jīng)濟師Economist

總經(jīng)理General Manager

副總經(jīng)理Deputy General Manager

駐店經(jīng)理Resident Manager

總經(jīng)理行政助理Executive Assistant Manager 總經(jīng)理秘書Executive Secretary

總經(jīng)理室Executive Office

機要秘書Secretary

接待文員Clerk

副總經(jīng)理Vice General Manager

總經(jīng)理助理Assistant to General Manager

總經(jīng)理秘書Secretary to general Manager

行政秘書Executive Secretary

行政助理Administrative Assistant

人力資源開發(fā)部Human Resources Division 人事部Personnel Department

培訓部Training Department

督導部Quality Inspection Department

計財部Finance and Accounting Division

財務部Accounting Department

成本部Cost-control Department

采購部PurchasingDepartment

電腦部E.D.P.市場營銷部sales & Marketing Division

銷售部Sales Department

公關部Public Relation Department

預訂部Reservation Department

客務部Room Division

前廳部Front Office Department

管家部Housekeeping Department

餐飲部Food & Beverage Department

康樂部Recreation and EntertainmentDepartment 工程部Engineering Department

保安部Security Department

行政部Rear-Service Department

商場部Shopping Arcade

人力資源開發(fā)總監(jiān)Director of Human Resources

人事部經(jīng)理Personnel Manager

培訓部經(jīng)理TrainingManager

督導部經(jīng)理Quality Inspector

人事主任Personnel Officer

培訓主任Training Officer

財務總監(jiān)Financial Controller

財務部經(jīng)理Chief Accountant

成本部經(jīng)理Cost Controller

采購部經(jīng)理Purchasing Manager

采購部主管Purchasing Officer

電腦部經(jīng)理EDP Manager

總出納Chief Cashier

市場營銷總監(jiān)Director of Sales and Marketing

銷售部經(jīng)理Director of Sales

公關經(jīng)理P.R.Manager

宴會銷售經(jīng)理Banquet Sales Manager

銷售經(jīng)理Sales Manager

宴會銷售主任Banquet Sales Officer

銷售主任Sales Officer

高級銷售代表Senior Sales Executive

銷售代表Sales Executive

公關代表P.R.Representative

Executive Office總行政辦公室

賓客關系主任Guest Relation Officer

公關部經(jīng)理Public Relation Manager

公關部主任Public Relation Supervisor

客戶經(jīng)理Account Manager

高級客戶經(jīng)理Senior Account Manager

資深美工Senior Artist

美工Artist

銷售部聯(lián)絡主任Sales Coordinator

資深銷售中心預訂員Sales Center SeniorReservation Clerk

銷售中心主任Sales Center Supervisor

禮賓部經(jīng)理Chief Concierge

行李員Bellboy

女禮賓員Door Girl

禮賓司Door Man

Accounting財務部

Sales & Marketing Dept.營銷部

General Manager總經(jīng)理

Human Resource & Training Dept.人力資源及培訓部

Deputy General Manager常務副總經(jīng)理

Room Division房務部

Food & Beverage Dept.餐飲部

Purchasing Dept.采購部

Electronic Data Processing Dept.電腦部

Security Dept.保安部

Engineer Dept.工程部

客房總監(jiān)Director of Housekeeping

前廳部經(jīng)理Front Office Manager

前廳部副經(jīng)理Asst.Front Office Manager

大堂副理Assistant Manager

禮賓主管Chief Concierger

客務主任Guest RelationOfficer

接待主管Chief Concierge

接待員Receptionist

車隊主管Chief Driver

出租車訂車員Taxi Service Clerk

行政管家Executive Housekeeper

行政副管家Assistant Executive Housekeeper

辦公室文員Order Taker

客房高級主任Senior Supervisor

樓層主管Floor supervisor

樓層領班Floor Captain

客房服務員Room Attendant

洗衣房經(jīng)理Laundry Manager

餐飲總監(jiān)F&B Director

餐飲部經(jīng)理F&B Manager

西餐廳經(jīng)理Western Restaurant Manager

中餐廳經(jīng)理Chinese Restaurant Manager

咖啡廳經(jīng)理Coffee Shop Manager

餐飲部秘書F&B Secretary

領班Captain

迎賓員Hostess

服務員Waiter ,waitress

傳菜Bus Boy, Bus Girl

行政總廚Executive chef

中廚師長Sous Chef(Chinese Kitchen)

西廚師長Sous Chef(Western Kitchen)

西餅主管Chief Baker

工程總監(jiān)Chief Engineer

工程部經(jīng)理Engineering Manager

值班工程師Duty Engineer

保安部經(jīng)理SecurityManager

保安部副經(jīng)理Asst.Security Manager

保安部主任Security Manager

保安員Security Manager

商場部經(jīng)理Shop Manager

商場營業(yè)員Shop Assistant

總經(jīng)理室Executive Office

行政人事部Administrative human resources department 市場營銷部sales & Marketing Division

房務部Room Division

前廳部Front Office Department

餐飲部Food & Beverage Department

工程部Engineering Department

保安部Security Department

財務部 Accounting Department

采購部Purchasing Department

康體部Entertainment Department

綜合管理部IntegrtedManagementDepartment

第四篇：外企各部門英文名稱

外企各部門英文名稱

英文, 名稱, 外企

總公司 Head Office

分公司 Branch Office

營業(yè)部 Business Office

人事部 Personnel Department

人力資源部 Human Resources Department總務部 General Affairs Department

財務部 General Accounting Department

銷售部 Sales Department

促銷部 Sales Promotion Department

國際部 International Department

出口部 Export Department

進口部 Import Department

公共關系 Public Relations Department

廣告部 Advertising Department

企劃部 Planning Department

產(chǎn)品開發(fā)部 Product Development Department

研發(fā)部 Research and Development Department(R&D)秘書室 Secretarial Pool

采購部 Purchasing Department

工程部 Engineering Department

行政部 Admin.Department

人力資源部 HR Department

市場部 Marketing Department

技術(shù)部 Technolog Department

客服部 Service Department

行政部: Administration

財務部 Financial Department

總經(jīng)理室、Direcotor, or President

副總經(jīng)理室、Deputy Director, or Vice president總經(jīng)辦、General Deparment

采購部、Purchase & Order Department

工程部、Engineering Deparment

研發(fā)部、Research Deparment

生產(chǎn)部、Productive Department

銷售部、Sales Deparment

廣東業(yè)務部、GD Branch Deparment

無線事業(yè)部、Wireless Industry Department拓展部 Business Expending Department

物供部、Supply Department

B＆D business and development 業(yè)務拓展部

Marketing 市場部

Sales 銷售部

HR 人力資源部

Account 會計部

PR people relationship 公共關系部

OFC(Office, 但不常見)/ OMB = Office of Management and Budget 辦公室Finance 財務部

MKTG(Marketing)市場部

R&D(Research & Development)研發(fā)部

MFG(Manufacturing)產(chǎn)品部

Administration Dept.管理部

Purchasing Dept 采購部

Chairman/President Office // Gerneral Manager office or GM office 總經(jīng)理辦公室Monitor & Support Department 監(jiān)事會

Strategy Research 戰(zhàn)略研究部

第五篇：酒店英文名稱

部門 DEPARTMENT DEPT

職位 POSITIONPOS

行政辦 EXECUTIVEOFFICE EO

財務部 FINANCEDEPARTMENT FIC

會計部 ACCOUNTINGACCT

采購部 PURCHASINGDEPARTMENT PD

酒水倉 BEVERAGESTORE

食品倉 FOODSTORE

日用品倉 GENERALSTORE

市場及銷售部 SALES &MARKETINGDEPARTMENT S & M前廳部 FRONTOFFICEDEPARTMENT F.O(F/O)

管家部 HOUSEKEEPING HSKP

洗衣房 LAUNDRYROOM LR

布草房 LINENROOM

游泳池 SWIMMINGPOOL

餐飲部 FOOD&BEVERAGEDEPARTMENT F & B中餐廳 CHINESERESTAURANT CHNREST

西餐廳 WESTRESTAURANT WESTREST

日本餐廳 JAPANESERESTAURANT

大堂吧 LOBBYBAR

送餐部 ROOMSERVICE RMSVC

宴會中心 BANQUETCENTRE

會議廳 CONFERENCEHALL

管事部 STEWARD

娛樂部 ENTERTAINMENTDEPARTMENT ENT

夜總會 NIGHTCLUB

桑拿 SAUNA

健身中心 HEALTHCENTRE

美容美發(fā)中心 BEAUTY&BARBERCENTRE

保齡球室 BOWLINGBALL

工程部 ENGINEERINGDEPARTMENT ENG

保安部 SECURITYDEPARTMENT SEC

人力資源部 HUMAN&RESOURCESDEPARTMENT HR培訓部 TRAININGDEPARTMENT

員工飯?zhí)?STAFFCANTEEN

員工宿舍 STAFFDORMITORY

醫(yī)務室 CLINICROOM

圖書館 LIBRARY

前廳各分部 ：

接待處 RECEPTION RECP

行政樓層 EXECUTIVEFLOOR E/F

詢問處 INFORMATION INFM

訂房部 RESERVATION RESV

總機房 OPERATOR/TELEPHONEROOM OPT

禮賓部 CONCIERGE CON

商務中心 BUSINESSCENTREBC

大堂副理 ASSISTANTMANAGER AM

車隊 TRANSPORTATIONTRA

賬務處 CASHIER、ACCOUNTINGDESK

大堂 LOBBY

樓層 FLOOR / F

后勤辦公室 BACKOFFICE

員工通道 STAFFENTRANCE

職位 ：

總經(jīng)理 GENERALMANAGER GM

行政助理 ASSISTANTEXECUTIVEMANAGER AEM

行政秘書 EXECUTIVESECRETARY

財務總監(jiān) FINANCIALCONTROLLER FC

總會計師 CHIEFACCOUNT

成本會計師 COSTACCOUNT

采購部經(jīng)理 PURCHASINGMANAGER PURCHASING MGR

市場及銷售總監(jiān) DIRECTOROFSALES&MARKETING DOS

市場及銷售副總監(jiān) ASSISTANTDIRECTOROFSALES & MARKETING ADOS市場及銷售部經(jīng)理 SALESMANAGER

銷售員 SALES SALES

前廳經(jīng)理 FRONTOFFICEMANAGER FOM

前廳副經(jīng)理 ASSISTANTFRONTOFFICEMANAGER AFOM

大堂副經(jīng)理 ASSISTANTMANAGER AM

接待員 RECEPTIONIST/RECEPTIONCLERK

訂房員 RESERVATIONCLERK RESV CLERK

行李員 BELLBOY / BELLMAN

門童 DOORMAN

接線生 OPERATOR

司機 DRIVER

行政管家 EXECUTIVEHOUSEKEEPER EH

副行政管家 ASSISTANTEXECUTIVEHOUSEKEEPER AEH

助理管家 ASSISTANTHOUSEKEEPER AH

樓層服務員 ROOMATTENDANT ATT

餐飲總監(jiān) DIRECTOROFFOOD & BEVERAGE DOFB

行政總廚 EXECUTIVESOUSCHEF

點心總廚 DIMSUMCHEF

人力資源部經(jīng)理 HUMAN&RESOURCESMANAGER HRMGR總工程師 CHIEFENGINEER

值班工程師 DUTYENGINEER

保安部經(jīng)理 SECURITYMANAGER

保安主管 CHIEFSECURITY

經(jīng)理 MANAGER MGR

主管 SUPERVISOR SUP

領班 CAPTAIN CAP

秘書 SECRETARY

文員 CLERK

服務員 WAITER

行政值班經(jīng)理 EXECUTIVEONDUTYMANAGER EOD值班經(jīng)理 DUTYMANAGER DM

酒店常用術(shù)語 ：

接待處用語 ：

入住 CHECKOUT C / O

預訂 BOOKING、RESERVATION BKG

預期抵店 ARRIVAL、DUTEIN ARL

提前抵達 EARLYARRIVAL

預期離店 DEPARTURE、DUTEOUT DEPT

確認 CONFIRMATION CONFIRM

再次確認 RE-CONFIRM RE-CFRM

取消 CANCELLATION CANCELL

訂金 DEPOSIT

價格 RATE RTE

價錢 PRICE

封房 BLOCK

續(xù)住 EXTENSION EXTEN

客 類 ：

顧客、賓客 CLIENT、GUEST

散客 WALKIN W / I、FIT

團隊 GROUP GRP

商務客 COMMERCIALGUEST COMM GST

商務合同 CORPORATECONTRACT

長住客 LONGSTAYGUEST L / S GST

貴賓 VERYIMPORTANTPERSON VIP

旅行社 TRAVELAGENT TVL AGT

自用房 HOUSEUSEH/U

公司 COMPANY COM

付帳(動)PAY

付帳(名)PAYMENT]

信用卡 CREDITCARD

現(xiàn)金 CASH

盡快 ASSOONASPOSSIBLE ASAP

資料 INFORMATION INFM

電話 TELEPHONE TEL

傳真 FACSIMILEFAX

電傳 TELEX TLX

電報 CABLE CBL

地址 ADDRESS ADD

復印(機)COPY(MACHINE)

網(wǎng)絡 INTERNET

電腦 COMPUTER

打印機 PRINTER

機票 FLIGHTTICKET

打字 TYPING

充電 CHARGEABATTERY

充電器 CHARGER

留言 MESSAGE

內(nèi)播電影 IN-HOUSEMOVIE

對方付費電話 COLLECTCALL

酒店帳 HOUSEACCOUNT H/A

國內(nèi)長途------IDD

國際長途------DDD

市內(nèi)電話 CITYCALL

分機 EXTENSION EXTN

服務臺 COUNTER

喚醒服務 WAKEUPCALL

叫早服務 MORNINGCALL

請勿打擾 DONOTDISTURB DND

天氣 WEATHER

出租車 TAXI

面包車 VEHICLE

中巴 COACH

報紙 NEWSPAPER

信件 MAIL

電視 TELEVISION TV

背景音樂 BACKGROUNDMUSIC

小酒吧 MINIBAR

冰箱 REFRIGERATOR

客房保險箱 MINISAFE / PERSONALSAFE

吹風筒 HAIRDRYER

電熱水壺 ELECTRICHEATINGKETTLE

中央空調(diào) INDIVIDUALCONTROLLED AIR-CONDITION

洗衣 LAUNDRY

干洗 DRY-CLEANING

熨燙 VALETSERVICE

失物招領 LOSTANDFOUND

早餐 BREAKFAST B’FAST

美式早餐 AMERICANBREAKFAST ABF

歐陸式早餐 CONTINENTALBREAKFAST CBF東方式早餐 ORIENTALBREAKFAST OBF

午餐 LUNCH LNH

晚餐 DINNER DNR

人民幣------RMB

港幣------HKD

美元------USD

按摩 MASSAGE

蒸汽浴 STEAMBATH

鄰近房 ADJOINING ROOM

付款方式ADVANCE PAYMENT

禮儀 AMENITY

住房平均價格 AVERAGE ROOM RATE A.R.R

收款的指令 BILLING INSTRUCTION

取消 CANCELLATION

不收費房 COMPLIMENTARY COMP

連通房 CONNECTING

續(xù)住 EXTENSION

加床 EXTRA BED

預報 FORECAST

客人帳單 GUEST FOLIO

管家部報表 HOUSEKEEPING REPORT

加入 JOIN-IN

超過退房時間 LATE CHECK-OUT

記事本 LOG BOOK

凈價 NET RATE

壞房 OUT OF ORDER O.O.O

包價 PACKAGE

長包房 PERMANENT ROOM

門市價 RACK RATE

登記 REGISTER

登記卡 REGISTRATION CARD

轉(zhuǎn)房 ROOM CHANGE

房價 ROOM RATE

房間種類 ROOM TYPE

團體住房名單 ROOM LIST

同住 SHARE WITH

旅行社 TRAVEL AGENT

升級 UPGRADE

空房 VACANT ROOM

貴賓 VERY IMPORTANT PERSON V.I.P

營業(yè)利潤貢獻 Contribution to Trading ProfitCTP

總經(jīng)營利潤 Gross Operating ProfitGOP

平均每間可賣房間的收入 Revenue Per Available RoomRevPAR收入產(chǎn)生指數(shù) Revenue Generation IndexRGI

賓客意見調(diào)查系統(tǒng) Guest Satisfaction Tracking SystemGSTS員工滿意度調(diào)查Employee Satisfaction Pulse SurveyESPS全面質(zhì)量管理Total Quality ManagementTQM

質(zhì)量評估系統(tǒng)Quality Evaluation System QES

酒店經(jīng)營管理系統(tǒng) Property Management System PMS(標準經(jīng)營程序)Standard Operating Procedures SOP

重要公司協(xié)議價(Key Negotiated Rate)KNR

當?shù)?公司協(xié)議價(Local Negotiated Rate)LNR

合作協(xié)議申請 Request for ProposalRFP

散客Fully Independent Traveler FIT

綜合經(jīng)營計劃Integrated Business Plan IBP

預訂中心的預訂系統(tǒng) Virtual Central Reservation Office VCRO