第一篇：商務(wù)英語(yǔ)：商務(wù)郵件常用語(yǔ)

發(fā)布日期：2010-04-17 10:37:20

1.Greeting message 祝福

Hope you have a good trip back.祝旅途愉快。

How are you? 你好嗎?

How is the project going on? 項(xiàng)目進(jìn)行順利嗎?

2.Initiate a meeting 發(fā)起會(huì)議

I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben.我建議我們今晚九點(diǎn)半和Brown小聚一下，你和Ben有沒(méi)有空?

I would like to hold a meeting in the afternoon about our development planning for the project A.今天下午我建議我們就A項(xiàng)目的發(fā)展計(jì)劃開會(huì)討論一下。

We''d like to have the meeting on Thu Oct 30.Same time.十月三十號(hào)(周三)，老時(shí)間，開會(huì)。

Let''s make a meeting next Monday at 5:30 PM SLC time.下周一鹽湖城時(shí)區(qū)下午五點(diǎn)半開會(huì)。

I want to talk to you over the phone regarding issues about report development and the XXX project.我想跟你電話討論下報(bào)告進(jìn)展和XXX項(xiàng)目的情況。

3.Seeking for more information/feedbacks/suggestions 咨詢信息/反饋/建議

Shall you have any problem accessing the folders, please let me knows.如果存取文件有任何問(wèn)題請(qǐng)和我聯(lián)系。

Thank you and look forward to having your opinion on the estimation and schedule.謝謝你,希望能聽(tīng)到更多你對(duì)評(píng)估和日程計(jì)劃的建議。

Look forward to your feedbacks and suggestions soon.期待您的反饋建議!

What is your opinion on the schedule and next steps we proposed? 你對(duì)計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做?

What do you think about this? 這個(gè)你怎么想?

Feel free to give your comments.請(qǐng)隨意提出您的建議。

Any question, please don''t hesitate to let me know.有任何問(wèn)題，歡迎和我們聯(lián)系。

Any question, please let me know.有任何問(wèn)題，歡迎和我們聯(lián)系。

Please contact me if you have any questions.有任何問(wèn)題，歡迎和我們聯(lián)系。

Please let me know if you have any question on this.有任何問(wèn)題，歡迎和我聯(lián)系。

Your comments and suggestions are welcome!歡迎您的評(píng)論和建議!

Please let me know what you think? 歡迎您的評(píng)論和建議!

Do you have any idea about this? 對(duì)于這個(gè)您有什么建議嗎?

It would be nice if you could provide a bit more information on the user''s behavior.您若是能夠就用戶行為方面提供更多的信息就太感激了!

At your convenience, I would really appreciate you looking into this matter/issue.如果可以，我希望你能負(fù)責(zé)這件事情。

4.Give feedback 意見(jiàn)反饋

Please see comments below.請(qǐng)看下面的評(píng)論。

My answers are in blue below.我的回答已標(biāo)藍(lán)。

I add some comments to the document for your reference.我就文檔添加了一些備注，僅供參考。

5.Attachment 附件

I enclose the evaluation report for your reference.我附加了評(píng)估報(bào)告供您閱讀。

Attached please find today''s meeting notes.今天的會(huì)議記錄在附件里。

Attach is the design document, please review it.設(shè)計(jì)文檔在附件里，請(qǐng)?jiān)u閱。

For other known issues related to individual features, please see attached release notes.其他個(gè)人特征方面的信息請(qǐng)見(jiàn)附件。

6.Point listing 列表

Today we would like to finish following tasks by the end of today:1…….2…….今天我們要完成的任務(wù)：1…….2…….Some known issues in this release:1…….2…….聲明中涉及的一些問(wèn)題：1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2…….我們閱讀了最新的供應(yīng)鏈管理政策，做出如下考慮：1…….2…….Here are some more questions/issues for your team:1…….2…….以下是對(duì)你們團(tuán)隊(duì)的一些問(wèn)題：1…….2…….The current status is as following: 1…… 2…… 目前數(shù)據(jù)如下:：1…… 2……

Some items need your attention:1…….2…….以下方面需提請(qǐng)注意：1…….2…….7.Raise question 提出問(wèn)題

I have some questions about the report XX-XXX 我對(duì)XX-XXX報(bào)告有一些疑問(wèn)。

For the assignment ABC, I have the following questions:… 就ABC協(xié)議，我有以下幾個(gè)問(wèn)題:……

8.Proposal 提議

For the next step of platform implementation, I am proposing… 關(guān)于平臺(tái)啟動(dòng)的下一步計(jì)劃，我有一個(gè)提議……

I suggest we can have a weekly project meeting over the phone call in the near future.我建議我們就一周項(xiàng)目開一個(gè)電話會(huì)議。

Achievo team suggest to adopt option A to solve outstanding issue…… Achievo團(tuán)隊(duì)建議應(yīng)對(duì)突出問(wèn)題采用A辦法。

9.Thanks note 感謝信

Thank you so much for the cooperation感謝你的合作!

Thanks for the information 謝謝您提供的信息!

I really appreciate the effort you all made for this sudden and tight project.對(duì)如此緊急的項(xiàng)目您做出的努力我表示十分感謝。

Thanks for your attention!謝謝關(guān)心!

Your kind assistance on this are very much appreciated.我們對(duì)您的協(xié)助表示感謝。

Really appreciate your help!非常感謝您的幫助!

10.Apology 道歉

I sincerely apologize for this misunderstanding!對(duì)造成的誤解我真誠(chéng)道歉!

I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.很抱歉現(xiàn)在才進(jìn)行詢問(wèn)，但是我們需要盡快核實(shí)執(zhí)行信息。

商務(wù)約訂及回復(fù)

范例一：

1、約定

Dear Mr/Ms，Mr John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, onJune 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.Ifnot, what time you would suggest.Yours faithfully

尊敬的先生/小姐，我們的總經(jīng)理約翰格林將于六月2日到7日在巴黎，有關(guān)在那開樣品房的事宜，他會(huì)于六月3日下午2：00點(diǎn)拜訪您。

請(qǐng)告知這個(gè)時(shí)間對(duì)您是否方便。如不方便，請(qǐng)建議具體時(shí)間。

您誠(chéng)摯的2、回信 Dear Mr/Ms，Thank you for your letter informing us of Mr.Green’svisit during June 2-7.Unfortunately, Mr.Edwards, ourmanager, is now in Cairo and will not be back until thesecond half of June.He would, however, be pleased tosee Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully

尊敬的先生/小姐，謝謝來(lái)函告知我方六月2-7日格林先生的來(lái)訪。不巧，我們的總經(jīng)理艾得華先生現(xiàn)正在巴黎，到六月中旬才能回來(lái)。但他回 來(lái)后愿意在任何時(shí)間會(huì)見(jiàn)格林先生。

希望收到您的來(lái)信。

您誠(chéng)摯的

范例二：

1、約定

Dear Mr/Ms，I represent the W/P Electronics Company in Dallas, andwill be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a messagewill reach me.If the day is not convenient, will you pleassuggest another.Yours faithfully尊敬的先生/小姐,我是達(dá)拉斯W/P電子公司的代表，將于下周一到周五（10月5-9日）住留昆明。我樂(lè)于請(qǐng)您商討我們新的顯示器。星期二即10月6日上午09：30是否方便？

從周二，即9月29日，我將住在北京的長(zhǎng)城賓館，直到周六，即10月4日，在那會(huì)有通知給我。如商討日期不方便，請(qǐng)另外建議。

2、回信 Dear Mr/Ms，Thank you for your letter of september 26.We shall be very pleased to see you and discuss your newmonitor, but October 6 is not suitable.We will be happyto meet with you at 9:30 a.m.on Wednesday, October 7,if the time is convenient for you.We look forward to meeting you.Yours faithfully

尊敬的先生/小姐，我們將很高興與您會(huì)面并與您商談新的顯示器，但10月6日不太合適。如方便的話，我們?cè)冈?0月7日與您會(huì)面。

期待與您見(jiàn)面。

您誠(chéng)摯的

范例三： Dear Mr/Ms，I am at present in Hamburg visiting the harbour with aview to making known our new type of container for usein Europe.I shall be in Antwerp on Wednesday, 4th June, and shouldlike to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary, I shall assumethat it will be convenient for me to call at that time.Yours faithfully

尊敬的先生/小姐，我現(xiàn)正在漢堡參觀港口，以讓歐洲了解并使用我們的新型集裝箱。

星期三即六月4日，我將到安特衛(wèi)普，我會(huì)于當(dāng)天下午2：00打電話給你。

對(duì)此約定如不來(lái)信，我將認(rèn)為于這個(gè)時(shí)間打電話是方便的。

您誠(chéng)摯的

范例四：

1、約定

Dear Mr/Ms，Mr Jack Baron, our personnel director, has asked meto acknowledge your application for the post ofaccountant and to ask you to come to see him onFriday afternoon, 5th july, at half past two.I will appreciate your letting me know whether you willbe able to come.Yours faithfully 尊敬的先生/小姐，杰克巴倫先生，我們的人事主任，讓我向你申請(qǐng)會(huì)計(jì)職位表示感謝，并請(qǐng)你于7月5日星期五的下午兩點(diǎn)半來(lái)見(jiàn)他。

是否能來(lái)，請(qǐng)告知，多謝。

您誠(chéng)摯的2、回信

Dear Mr/Ms，Thank you for your letter of yesterday inviting me tocome for an interview on Friday afternoon, 5thJuly, at 2:30.I shall be happy to be there as requestedand will bring my diploma and other papers with me.Yours faithfully

尊敬的先生/小姐，謝謝昨日來(lái)信通知我面試，我將于要求的7月5日，周五下午兩點(diǎn)半到達(dá)，并帶去我的證書及其它書面材料。

您誠(chéng)摯的

第二篇：商務(wù)郵件范本

一、初次自我介紹函 Dear Sir/Madam, Good morning!It’s great honor for me to represent my company to contact you.I’m Michael, the assistant of Betty.From now on I would be responsible for your company’s business.If you have some questions, please feel free let me know.I would try my best help you.Best regards!Michael 起愛(ài)的先生/女士，早上好。很榮幸能夠代表我司與您聯(lián)系。我是Michael，Betty的助手。從今天起我將負(fù)責(zé)對(duì)應(yīng)貴司的業(yè)務(wù)。如果您有什么問(wèn)題，請(qǐng)隨時(shí)與我聯(lián)系，我會(huì)盡我最大的努力幫助您！最誠(chéng)摯的問(wèn)候 Michael

二、訂單確認(rèn)函

Dear(first name)熟人間稱呼

How’s it going? I have received your new purchase order #88888 and arrange my production team to manufacture.They told me they would finish production on(date).Would that be convenient for you? Keep touch.Michael

親愛(ài)的….最近怎么樣？我收到您號(hào)碼為88888的訂單了，并且我已經(jīng)安排我們的生產(chǎn)部門開始加工。他們告訴我他們會(huì)在（）這個(gè)日子完成生產(chǎn)。這個(gè)日子對(duì)您來(lái)說(shuō)是否方便呢？ 保持聯(lián)系。Michael

三、發(fā)貨通知函 Hi Ms./Mr.()Good afternoon!I have shipped the goods you need as you request.The tracking No.is DHL/UPS######.The attachment is the invoice and the packing list, please check.If you still have some questions, feel free let me know.Good luck!Michael 嗨（）先生/女士，下午好！我已經(jīng)按照您的要求寄出了你所需的貨物。這批貨物的追蹤號(hào)碼為DHL/UPS######。附件所加是發(fā)票和箱單，請(qǐng)檢查。如果您仍有什么疑問(wèn)，請(qǐng)盡管聯(lián)系我。祝你一切順利！

四、協(xié)商問(wèn)題函

Hello Bryan/Jenny, Morning!I have checked our warehouse.I’m sorry we don’t have enough quantity of the goods you need in stock now.My production colleagues told me they can fulfill your demand 10 days later.Once we finish the production, I would ship the goods out.Would that be OK for you? Looking forward to your reply!Michael Bryan/Jenny您好，早上好！我查看了我們的倉(cāng)庫(kù)，很抱歉對(duì)于您所需的產(chǎn)品我們目前沒(méi)有庫(kù)存。我的生產(chǎn)部門的同事告訴我他們能在十天之后完成您所需的產(chǎn)品。一旦我們完成了生產(chǎn)，我就立刻將其寄出。您看是否可行？ 期盼著您的回信！Michael 注：黃色部分為可以替換部分

第三篇：郵件商務(wù)英語(yǔ)常用匯總CC

1.Greeting message 祝福信息

Hope you have a good trip back.祝旅途愉快。

How are you? 你好嗎?

How is the project going on? 項(xiàng)目進(jìn)行順利嗎?

2.Initiate a meeting 發(fā)起會(huì)議

I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben.我建議我們今晚九點(diǎn)半和Brown小聚一下,你和Ben有沒(méi)有空?

I would like to hold a meeting in the afternoon about our development planning for the project A.今天下午我建議我們就A項(xiàng)目的發(fā)展計(jì)劃開會(huì)討論一下。

We'd like to have the meeting on Thu Oct 30.Same time.十月三十號(hào)(周三),老時(shí)間,開會(huì)。

Let's make a meeting next Monday at 5:30 PM SLC time.下周一鹽湖城時(shí)區(qū)下午五點(diǎn)半開會(huì)。

I want to talk to you over the phone regarding issues about report development and the XXX project.我想跟你電話討論下報(bào)告進(jìn)展和XXX項(xiàng)目的情況。

3.Seeking for more information/feedbacks/suggestions 咨詢信息/反饋/建議

Shall you have any problem accessing the folders, please let me knows.如果存取文件有任何問(wèn)題請(qǐng)和我聯(lián)系。

Thank you and look forward to having your opinion on the estimation and schedule.謝謝你,希望能聽(tīng)到更多你對(duì)評(píng)估和日程計(jì)劃的建議。

Look forward to your feedbacks and suggestions soon.期待您的反饋建議!

What is your opinion on the schedule and next steps we proposed?

你對(duì)計(jì)劃方面有什么想法?下一步我們應(yīng)該怎么做?

What do you think about this?

這個(gè)你怎么想?

Feel free to give your comments.請(qǐng)隨意提出您的建議。

Any question, please don't hesitate to let me know.有任何問(wèn)題,歡迎和我們聯(lián)系。

Any question, please let me know.有任何問(wèn)題,歡迎和我們聯(lián)系。

Please contact me if you have any questions.有任何問(wèn)題,歡迎和我們聯(lián)系。

Please let me know if you have any question on this.有任何問(wèn)題,歡迎和我聯(lián)系。

Your comments and suggestions are welcome!

歡迎您的評(píng)論和建議!

Please let me know what you think?

歡迎您的評(píng)論和建議!

Do you have any idea about this?

對(duì)于這個(gè)您有什么建議嗎?

It would be nice if you could provide a bit more information on the user's behavior.您若是能夠就用戶行為方面提供更多的信息就太感激了!

At your convenience, I would really appreciate you looking into this matter/issue.如果可以,我希望你能負(fù)責(zé)這件事情。

4.Give feedback 意見(jiàn)反饋

Please see comments below.請(qǐng)看下面的評(píng)論。

My answers are in blue below.我的回答已標(biāo)藍(lán)。

I add some comments to the document for your reference.我就文檔添加了一些備注,僅供參考。

5.Attachment 附件

I enclose the evaluation report for your reference.我附加了評(píng)估報(bào)告供您閱讀。

Attached please find today's meeting notes.今天的會(huì)議記錄在附件里。

Attach is the design document, please review it.設(shè)計(jì)文檔在附件里,請(qǐng)?jiān)u閱。

For other known issues related to individual features, please see attached release notes.其他個(gè)人特征方面的信息請(qǐng)見(jiàn)附件。

6.Point listing 列表

Today we would like to finish following tasks by the end of today:1…….2…….今天我們要完成的任務(wù):1…….2…….Some known issues in this release:1…….2…….聲明中涉及的一些問(wèn)題:1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2…….我們閱讀了最新的供應(yīng)鏈管理政策,做出如下考慮:1…….2…….Here are some more questions/issues for your team:1…….2…….以下是對(duì)你們團(tuán)隊(duì)的一些問(wèn)題:1…….2…….The current status is as following: 1……

2……

目前數(shù)據(jù)如下: 1……

2……

Some items need your attention:1…….2…….以下方面需提請(qǐng)注意:1…….2…….7.Raise question 提出問(wèn)題

I have some questions about the report XX-XXX

我對(duì)XX-XXX報(bào)告有一些疑問(wèn)。

For the assignment ABC, I have the following questions:…

就ABC協(xié)議,我有以下幾個(gè)問(wèn)題:……

8.Proposal 提議

For the next step of platform implementation, I am proposing…

關(guān)于平臺(tái)啟動(dòng)的下一步計(jì)劃,我有一個(gè)提議……

I suggest we can have a weekly project meeting over the phone call in the near future.我建議我們就一周項(xiàng)目開一個(gè)電話會(huì)議。

Achievo team suggest to adopt option A to solve outstanding issue……

Achievo團(tuán)隊(duì)建議應(yīng)對(duì)突出問(wèn)題采用A辦法。

9.Thanks note 感謝信

Thank you so much for the cooperation

感謝你的合作!

Thanks for the information

謝謝您提供的信息!

I really appreciate the effort you all made for this sudden and tight project.對(duì)如此緊急的項(xiàng)目您做出的努力我表示十分感謝。

Thanks for your attention!

謝謝關(guān)心!

Your kind assistance on this are very much appreciated.我們對(duì)您的協(xié)助表示感謝。

Really appreciate your help!

非常感謝您的幫助!

10.Apology 道歉

I sincerely apologize for this misunderstanding!

對(duì)造成的誤解我真誠(chéng)道歉!

I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.很抱歉現(xiàn)在才進(jìn)行詢問(wèn),但是我們需要盡快核實(shí)執(zhí)行信息。

第四篇：商務(wù)英語(yǔ)郵件寫作-10分鐘寫商務(wù)報(bào)告

商務(wù)英語(yǔ)郵件寫作 10分鐘寫商務(wù)報(bào)告

?Title：標(biāo)題言簡(jiǎn)意賅，只需告訴對(duì)方主題即可。e.g.REPORT ON…

?Introduction：這部分陳述寫報(bào)告的目的。內(nèi)容包括要求你寫這份報(bào)告的原因及報(bào)告最后你將達(dá)到的效果。

e.g.The purpose of this report is to… The objective of this report is to… The aim of this report is to… This report aims to…

Mr.A has asked me to report to…

As requested by…, I am submitting the following report about… Here is a report concerning…

?Findings：這部分主要闡述事實(shí)和信息，記住要避免把你個(gè)人的意見(jiàn)帶進(jìn)來(lái)。e.g.According to the recent market research / investigation / survey / the chart above / the table above…

The recent visit / investigation / survey showed that… The table / chart above tells us that…

From the chart shown, we find / learn / notice that… The table / chart above is showing that…

?Recommendation(s)：這部分主要是基于前部分的findings提出意見(jiàn)和建議。e.g.The following are the recommendations… It is recommended that…

Based on the conclusion / analysis above, we recommend that / it can be concluded that…

With reference to the advantages stated above, the following recommendations can be made…

With reference to the facts above, the following recommendations can be made…

第五篇：商務(wù)郵件格式注意事項(xiàng)

商務(wù)郵件 一．注意事項(xiàng)

寫作是很重要的一部分，好的電子郵件不僅是語(yǔ)言水平的體現(xiàn)，正常商務(wù)交流的前提。商務(wù)電子郵件有其自身的特點(diǎn)，其實(shí)也不復(fù)雜，牢記下面5步即可輕松搞定

1.搞清發(fā)送郵件對(duì)象、郵箱地址

發(fā)送郵件之前，必須搞清楚發(fā)送郵件的對(duì)象、職位(以便稱呼對(duì)方)以及郵箱地址。接收者郵箱地址；發(fā)送者郵箱地址；主題，即這份的主要內(nèi)容是什么。每一項(xiàng)都必須保證完全正確，簡(jiǎn)單明了地寫清楚是什么事即可。

2.明確郵件目的

一般來(lái)講，商務(wù)電子郵件分為以下幾種：表達(dá)感謝、答復(fù)消息、表達(dá)歉意、通知、提

醒、確認(rèn)信息、提出要求、詢問(wèn)原因、提出建議。

3.正文內(nèi)容直奔主題

商務(wù)郵件不需要過(guò)多的寒暄，恰當(dāng)?shù)姆Q呼和招呼之后就可直接進(jìn)入主題。第一句說(shuō)明郵件的目的，比如：表明郵件的目的是商討會(huì)議準(zhǔn)備，接下去再展開具體內(nèi)容。商務(wù)郵件也不宜過(guò)長(zhǎng)，闡述清楚即可，不需要過(guò)多修飾。

4.注意語(yǔ)氣和措辭

除了文字不出錯(cuò)，說(shuō)話的語(yǔ)氣和措辭也要格外注意。同級(jí)之間、較為熟悉的工作伙伴之間可以采用非正式表達(dá)，而和上司匯報(bào)工作、和客戶溝通則需要用正式。5.檢查文字

確保發(fā)送的郵件不要有文字上的錯(cuò)誤。文字上雖是小事，卻反映出辦事的態(tài)度，千萬(wàn)不要因?yàn)槲母迳嫌绣e(cuò)誤字體而給對(duì)方造成不好的印象。

有了以上5步的保駕護(hù)航，寫出一封較為滿意的商務(wù)電子郵件就不是一件難事了。

二、關(guān)于主題

1.一定不要空白標(biāo)題。

2.最好寫上來(lái)自**公司的郵件，以便對(duì)方一目了然，又便于留存。3.標(biāo)題要能真實(shí)反映文章的內(nèi)容和重要性，切忌使用含義不清的標(biāo)題。

4.一封信盡可能只針對(duì)一個(gè)主題，不在一封信內(nèi)談及多宗事情，以便于日后整理。

5.可適當(dāng)用使用大寫字母字符（如“*！”等）來(lái)突出標(biāo)題，引起收件人注意，但應(yīng)適度，特別是不要隨便就用“緊急”之類的字眼。6.回復(fù)對(duì)方郵件時(shí)，應(yīng)當(dāng)根據(jù)回復(fù)內(nèi)容需要更改標(biāo)題，不要RE一大串。

7.最重要的一點(diǎn)，主題千萬(wàn)不可出現(xiàn)錯(cuò)別字和不通順之處，切莫只顧檢查正文卻在發(fā)出前忘記檢查主題。

三、關(guān)于稱呼與問(wèn)候 1.恰當(dāng)?shù)胤Q呼收件者，拿捏尺度。

郵件的開頭要稱呼收件人。稱呼是第一行頂格寫。2.Email開頭結(jié)尾最好要有問(wèn)候語(yǔ)

“你好”或者“您好”，開頭問(wèn)候語(yǔ)是稱呼換行空兩個(gè)寫。結(jié)尾常見(jiàn)寫個(gè)“祝您順利”之類的。若是尊長(zhǎng)應(yīng)使用“此致敬禮”。注意，在非常正式的場(chǎng)合應(yīng)完全使用信件標(biāo)準(zhǔn)格式，“祝”和“此致”為緊接上一行結(jié)尾或者換行開頭空兩格，而“順利”和“敬禮”為再換行頂格寫。

四、正文

1.Email正文要簡(jiǎn)明扼要，行文通順。

若對(duì)方不認(rèn)識(shí)你，第一件應(yīng)當(dāng)說(shuō)明的就是自己的身份，姓名或你代表的企業(yè)名稱是必須通報(bào)的以示對(duì)對(duì)方的尊重。2.注意Email的論述語(yǔ)氣

尊重對(duì)方，請(qǐng)、謝謝之類的語(yǔ)氣要經(jīng)常出現(xiàn)。3.Email正文多用1234之類的列表，以清晰明確。

如果事情復(fù)雜，最好1、2、3、4的列幾個(gè)段落進(jìn)行清晰明確的說(shuō)明。保持你的每個(gè)段落簡(jiǎn)短干練。4.一次郵件交待完整信息

5.盡可能避免拼寫錯(cuò)誤和錯(cuò)別字，注意使用拼寫檢查

五、附件

1.如果郵件帶有附件，應(yīng)在正文里面提示收件人查看附件。2.附件文件應(yīng)按有意義的名字命名，最好能夠概括附件的內(nèi)容，方便收件人下載后管理。

3.正文中應(yīng)對(duì)附件內(nèi)容做簡(jiǎn)要說(shuō)明，特別是帶有多個(gè)附件時(shí)。4.附件數(shù)目不宜超過(guò)4個(gè)，數(shù)目較多時(shí)應(yīng)打包壓縮成一個(gè)文件。5.如果附件是特殊格式文件，因在正文中說(shuō)明打開方式，以免影響使用。

6.如果附件過(guò)大（不宜超過(guò)2MB），應(yīng)分割成幾個(gè)小文件分別發(fā)送。

六、語(yǔ)言的選擇和漢字編碼

中文用宋體或者新宋體，英文就用Verdana 或者 Arial字型，字號(hào)用五號(hào)或10號(hào)字即可。七．結(jié)尾簽名

1.簽名信息不宜過(guò)多。

電子郵件消息末尾加上簽名是必要的。簽名檔可包括姓名、職務(wù)、公司、電話、傳真、地址等信息，但不宜行數(shù)過(guò)多，一般不超過(guò)4行。

2.不要只用一個(gè)簽名檔

對(duì)內(nèi)、對(duì)私、對(duì)熟悉的客戶等群體的郵件往來(lái)，簽名檔應(yīng)該進(jìn)行簡(jiǎn)化。過(guò)于正式的簽名檔會(huì)讓對(duì)方顯得疏遠(yuǎn)。你可以在OUTLOOK中設(shè)置多個(gè)簽名檔，靈活調(diào)用。

3.簽名檔文字應(yīng)選擇與正文文字匹配，字號(hào)一般應(yīng)選擇比正文字體小一些。注意：關(guān)于文件收件人及抄送

1、如果發(fā)給多個(gè)客戶，職位高的郵箱地址放最前，再根據(jù)職位依次排列。

2、公司文檔發(fā)給客戶，一般收件人為客戶，要抄送給公司領(lǐng)導(dǎo)或部門領(lǐng)導(dǎo)。

3、如果該郵件需要提供給公司領(lǐng)導(dǎo)知道，又不想讓客戶知道，可以選擇添加密送給公司領(lǐng)導(dǎo)。

八、郵件的格式

1．事務(wù)郵件： XX經(jīng)理/總：

您好！

非常榮幸能夠代表我公司與您聯(lián)系。附件是**/某某文件請(qǐng)查閱附件/今天將您所感興趣的我司產(chǎn)品報(bào)價(jià)及相關(guān)介紹發(fā)送給您，請(qǐng)您查閱！如果郵件中有任何不清楚的地方或者您需要我們提供任何幫助，您可以聯(lián)系我。

恭祝商祺！

中山龍創(chuàng)軟件科技有限公司 行政助理：朱丹青 移動(dòng)電話: 地址：中山市東區(qū)亨尾大街3號(hào)三層320-323

2．問(wèn)候郵件 X經(jīng)理/總：

您好！

生活是一種態(tài)度，拼搏奮斗之間自由來(lái)去，才是生活的真諦！生活是一種心境，慢慢體會(huì)了才會(huì)有溫馨浪漫的甜蜜……今晨陽(yáng)光燦爛，空氣清爽怡人，我愿將這人間最美的時(shí)刻送給您。

祝您生活愉快，事業(yè)蒸蒸日上！

XXX公司XX敬上