第一篇：湖南英語(yǔ)導(dǎo)游證考試現(xiàn)場(chǎng)面試應(yīng)變題精選

湖南英語(yǔ)導(dǎo)游證考試現(xiàn)場(chǎng)面試應(yīng)變題精選

1、what are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?（1）The name and telephone number of the tour operator of the domestic tour organizer travel service.（2）The number of people in the group and the name ,sex and occupation of the tourists.（3）The arrival time and place of the plane or train that the group is going to take.（4）For an inbound tourist group ,he must also know the name of the overseas tour organizer travel service，the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group.1.為了避免接團(tuán)時(shí)發(fā)生誤接、漏接和空接，地陪在閱讀接待計(jì)劃時(shí)應(yīng)注意哪些問(wèn)題？

答：(1)國(guó)內(nèi)組團(tuán)社聯(lián)絡(luò)人和全陪的姓名及電話號(hào)碼;(2)旅游團(tuán)成員的人數(shù)、性別、姓名和職位;(3)團(tuán)隊(duì)抵達(dá)本地時(shí)所乘的交通工具的班次、時(shí)間和接站地點(diǎn);(4)接待入境團(tuán)時(shí)還要了解客源地組團(tuán)社和領(lǐng)隊(duì)的名稱、旅行團(tuán)的外語(yǔ)名稱或代號(hào)、游客的國(guó)籍、語(yǔ)言和宗教信仰以及旅行團(tuán)的入(出)境地點(diǎn)等。

2、What are the main points that the local guide of an inbound tourist group must get to know about the transport tickets for the group ?

(1)Have the group's transport ticket for the next destination been booked according to schedule or have they been changed? And has the changed booking been confirmed?(2)Are there any return tickets for the group?

(3)Do the tourists hold international air-tickets for domestic flight?

(4)Are the group's tickets, i.e.transport tickets for leaving the country, confirmed Ok or do they still remain open?

2、接待入境的地陪應(yīng)從哪方面掌握交通票據(jù)的情況？

答：(1)團(tuán)隊(duì)往下一站的交通票是否按計(jì)劃訂妥、有無(wú)變更以及更改后的落實(shí)情況;(2)是否有返程票;(3)是否有國(guó)內(nèi)段國(guó)際機(jī)票;(4)出境票的票種(是OK票還是OPEN票)。

3、In what ways must the local guide make preparations for conducting a group in respect to language and knowledge ?

(1)Before the group arrives, the local guide must familiarize himself with the explanatory materials on the places that the group is going to visit.For an English way of expressing himself.(2)For a tourist group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technician terms off their specialty.(3)In addition，the local guide must be well prepared for questions about hot talks of the town，important news at home and abroad and any other subjects that the tourists may be interested in.(4)If the local guide himself is new to the places to the places to be visited by the group，he must try his best to familiarize himself with them beforehand.3、地陪上團(tuán)前應(yīng)如何做好語(yǔ)言和知識(shí)方面的準(zhǔn)備？

答：(1)根據(jù)接待計(jì)劃上確定的參觀游覽項(xiàng)目，做好講解內(nèi)容的準(zhǔn)備，外語(yǔ)導(dǎo)游還要做好語(yǔ)言表達(dá)方法上的準(zhǔn)備;(2)接待有專業(yè)要求的團(tuán)隊(duì)，要做好相關(guān)專業(yè)知識(shí)、詞匯的準(zhǔn)備;(3)做好當(dāng)前熱門話題、國(guó)內(nèi)外重大新

聞、游客可能感興趣的話題等方面的準(zhǔn)備;(4)對(duì)自己不熟悉的景點(diǎn)應(yīng)事先設(shè)法作詳細(xì)了解。

4、How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet ?

(1)The local guide must ask the tourists what country they come from and inquire of them about the names of their tour escort and their national guide，the name of the travel service in their own country and the name of the tour organizer travel service in China.(2)If the group has neither escort nor national guide，he must inquire of the tourists their nationality，the name or code of the group，and the number of people and the main itinerary of the group.4、接待入境團(tuán)的地陪在機(jī)場(chǎng)或車站接團(tuán)時(shí)，應(yīng)如何確認(rèn)某一團(tuán)隊(duì)是否是自己應(yīng)接的團(tuán)？

答：(1)應(yīng)問(wèn)清該團(tuán)來(lái)自哪個(gè)國(guó)家(地區(qū))、客源地祖團(tuán)社和國(guó)內(nèi)組團(tuán)社的名稱、領(lǐng)隊(duì)和全陪的姓名等;(2)如該團(tuán)沒(méi)有領(lǐng)隊(duì)和全陪，地陪應(yīng)與該團(tuán)成員核對(duì)團(tuán)名、團(tuán)號(hào)、國(guó)別及游客人數(shù)、姓名并核實(shí)其主要行程。

5、Try to make a welcome speech to a tourist group in the name of a local guide.The following points should be included:(1)According the tourists a welcome for their visit to your city on behalf of your travel service，the driver and yourself;

(2)Introducing yourself and the travel service you work for;(3)Introducing the driver;(4)Expressing your willingness and desire to render good services to the tourists;(5)Wishing the tourists a pleasant stay in your city.5、以地陪身分對(duì)旅行團(tuán)致歡迎詞(1)代表所在接待社、司機(jī)及本人歡迎客人的光臨;(2)介紹自己的姓名及所屬單位;(3)介紹司機(jī)(4)表示提供優(yōu)質(zhì)服務(wù)的誠(chéng)摯愿望;(5)預(yù)祝游客旅游愉快。

6、What things should be mentioned when the local guide is telling the tourist the general conditions of his city?（1）The city’s climate，population，administrative division，social life，cultural tradition，special products and its history.（2）In the meantime，he should take occasion to tell the tourists something about the city’s developments in economy and municipal construction as well as the streets and important buildings along the way.6、地陪在向游客作當(dāng)?shù)馗艣r介紹時(shí)，應(yīng)包括哪些內(nèi)容？答：(1)介紹當(dāng)?shù)氐母艣r應(yīng)包括氣候條件、人口、行政區(qū)域劃分、社會(huì)生活、文化傳統(tǒng)、土特產(chǎn)品、歷史沿革等;(2)還要適時(shí)介紹當(dāng)?shù)氐氖忻?、發(fā)展概況及沿途經(jīng)過(guò)的重要建筑物、街道等。

7、How can the local guide keep in touch with the tourists after the group has checked in at the hotel?

The local guide must write down the room number of the group，especially those of the tour escort and the national guide.He also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.7、在游客入住酒店后，地陪應(yīng)如何保持與旅行團(tuán)的聯(lián)系？

答：地陪要掌握領(lǐng)隊(duì)、全陪和團(tuán)員的房間號(hào)，并將與自己聯(lián)系的方法如房間號(hào)、電話號(hào)碼等告訴全陪和領(lǐng)隊(duì)，以便有事時(shí)盡快聯(lián)系。

8、what should the local guide do if the tour escort or the national guide proposed to make a minor(1)The local guide should report the matter to the travel service leadership and try his best to arrange it if their proposal is reasonable and feasible.(2)If an extra charge must be made for the added item，he must let them know in advance and must collect the money at the set price.(3)If is difficult or impossible to meet their demand, he must give them a clear explanation and patiently persuade them to follow the original program.8、當(dāng)領(lǐng)隊(duì)或全陪對(duì)接待計(jì)劃提出小的修改意見(jiàn)或增加新的游覽項(xiàng)目時(shí)，地陪應(yīng)如何應(yīng)對(duì)？答：(1)及時(shí)向旅行社有關(guān)部門反映，對(duì)合理又可行的要求，應(yīng)盡量滿足;(2)對(duì)需要加收費(fèi)用的項(xiàng)目，地陪要事先向領(lǐng)隊(duì)或游客講明，按有關(guān)規(guī)定收取費(fèi)用;(3)對(duì)確實(shí)無(wú)法滿足的要求，地陪要詳細(xì)解釋，耐心說(shuō)服。

9、in what way should the local guide collect the consigned luggage of the group that has just arrived?(1)when the group has arrived，the local guide should help the tourists get their luggage together at a designated place and remind them to check and make sure that their bags are all in good condition.(2)together with the tour escort and the national guide，he should count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.(3)if something is missing or damaged，he should help the owner to approach departments concerned to report and register the loss or claim compensation for the damaged.9、有托運(yùn)行李的旅行團(tuán)抵達(dá)本地后，地陪應(yīng)如何清點(diǎn)行李？(1)地陪應(yīng)協(xié)助本團(tuán)游客將行李集中放在指定位置，提醒游客檢查自己的行李物品是否完整無(wú)缺;(2)與領(lǐng)隊(duì)、全陪核對(duì)行李無(wú)誤后，移交給行李員，雙方辦好交接手續(xù);(3)若有行李未到或破損，地陪應(yīng)協(xié)助當(dāng)事人到有關(guān)交通部門辦理行李丟失或賠償申報(bào)手續(xù)。

10、what should the local guide remind the tourists to do when they are going to leave the bus for sightseeing? On this occasion the local guide should advise the tourists to remember the model，color，number and special sign of tour bus.He should also tell them where the bus will be parking and what time they will be leaving for the next destination.10、游客下車參觀景點(diǎn)前，地陪應(yīng)交代什么？答：地陪要講清并提醒游客記住旅行車的型號(hào)、顏色、標(biāo)志、車號(hào)，以及停車地點(diǎn)、開(kāi)車的時(shí)間等。

11、What are the main points that need the local guide’s attention in regard to the travel certificates of the tour escort and other tourists?(1)Under normal conditions，the local guide should not keep the travel certificates of the tourists.If he needs to use them，he must return them to tourists as soon as he has finished using them.(2)On the day before the group leaves，the local should check his own belongings to see if he has kept any of the group’s passports or other papers and，if any，should hand them back personally to their owners without delay.(3)Some hotels request that the tour escort should leave this passport at the reception department when

the group checks in at the hotel.In this case，the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.(4)When a foreign group is going to leave the country，the local guide should remind the tourists to check and make sure that they have passports and Customs declaration forms readily available for examinations by the Customs and immigration officers.11、在領(lǐng)隊(duì)和游客的證件保管、使用方面，地陪應(yīng)做什么？

答：(1)一般情況下，地陪不應(yīng)保管團(tuán)隊(duì)的旅行證件。如需使用游客的證件辦理某項(xiàng)手續(xù)時(shí)，應(yīng)在用完后立即還給游客；

(2)在離站的前一天，地陪要檢查自己的物品，看是否保留游客的證件、票據(jù)等，如有應(yīng)立即歸還，當(dāng)面清點(diǎn)；

(3)某些酒店在旅行團(tuán)入住時(shí)，要求領(lǐng)隊(duì)將其證件留在總臺(tái)，地陪應(yīng)在旅行團(tuán)離店時(shí)提醒領(lǐng)隊(duì)取回證件的證件；

(4)入境團(tuán)出境前，要提醒游客準(zhǔn)備好護(hù)照和申報(bào)單，以便交邊檢站和海關(guān)檢查。

12、How can the tour guide ensure that the tourists will not get lost?(1)The local guide must request that the tourists should bear in mind the names of the local travel service and the hotel and the number the tour bus，that they must not wander too far away from the group while it’s moving on，and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.(2)During the sightseeing tour, the local guide should often announce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.(3)The tour guide should stay together with the tourists all the time and frequently count the number of people in the group.(4)The local guide, the national guide and the tour escort must closely cooperate in their work.While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.(5)The local guide's explanatory speeches must be interesting enough to attract the tourists' attention so that they would not wander away from the group.12、導(dǎo)游人員應(yīng)如何預(yù)防游客走失？

(1)導(dǎo)游人員要提醒游客：記住地接社名稱、車號(hào)、酒店名稱，團(tuán)隊(duì)行進(jìn)時(shí)不要離團(tuán)太遠(yuǎn)，在外逗留或自行外出時(shí)回酒店不要太晚。

(2)在參觀游覽過(guò)程中，經(jīng)常向游客預(yù)報(bào)行程并講清用餐時(shí)間、地點(diǎn)，游覽線路，集合時(shí)間、地點(diǎn)以及停車地點(diǎn)。

(3)時(shí)刻與游客在一起，經(jīng)常清點(diǎn)人數(shù)。

(4)地陪、全陪、領(lǐng)隊(duì)密切配合;地陪在前領(lǐng)路，全陪領(lǐng)隊(duì)做好斷后工作。(5)地陪要以精彩的講解吸引游客。

13、What should the local guide tell the tourists when the group is going to check in at the hotel?

When the group is going to check in at the hotel，the hotel guide should tell the tourists where they can change their money，how to find the place for entertainment and the locations of the stores，public toilets and the Chinese and Western-food restaurants and so on.In addition，he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.13、地陪在旅行團(tuán)入住酒店時(shí)，應(yīng)交代什么？

答：地陪應(yīng)向全團(tuán)介紹酒店內(nèi)的外幣兌換處、中西餐廳、娛樂(lè)場(chǎng)所、商場(chǎng)、公共洗手間等設(shè)施的位置，并講清入住的注意事項(xiàng)。

14、What should the local guide do before, during and after meals in order that meals for the group could be properly arranged?(1)Before meals，the local guide should check us things as place，time, number of dinner and per capita price for the meals and particular requests of the tourists，and try to make sure that all these have been properly arranged.(2)When the tourists are having their meals，the local guide should go，once or twice，around the dining-room to answer questions of the tourists and to supervise the service of the restaurant.(3)After meals，the local guide must settle the bills strictly in accordance with the fixed per capita charge and the actual number of diners.14、地陪在用餐前、用餐時(shí)、用餐后要做什么工作？

(1)用餐前，要提前對(duì)用餐地點(diǎn)、時(shí)間、人數(shù)、標(biāo)準(zhǔn)、特殊要求等。

(2)用餐時(shí)，應(yīng)巡視團(tuán)隊(duì)的用餐情況一兩次，解答游客在用餐中提出的問(wèn)題，并監(jiān)督、檢查餐廳的服務(wù)質(zhì)量。(3)用餐后，地陪要嚴(yán)格按實(shí)際用餐人數(shù)、標(biāo)準(zhǔn)與餐廳結(jié)帳。

15、What is the right way for the local guide to deal with the recreational activity that is included or excluded in the group’s scheduled program?

(1)If the activity is included in the group’s itinerary，the local guide is duty-bound to accompany the tourists to attend it and make them acquainted with performance.(2)If it is not included in the group’s itinerary，for instance，if the tourists ask to watch a theatrical performance at their own expense，the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.(3)When the group is staying in a large place of recreation，the local guide should advise the tourists against separating themselves from the group.He must also keep an eye on the movement of the tourists and the condition of the surroundings so as to be prepared for any contingency.15、地陪應(yīng)怎樣安排好旅行團(tuán)計(jì)劃內(nèi)和計(jì)劃外的文娛活動(dòng)？(1)如果是計(jì)劃內(nèi)的文娛節(jié)目，地陪應(yīng)陪同前往，并介紹情況。(2)如果是計(jì)劃外的活動(dòng)，地陪一般予以協(xié)助，但通常不陪同前往。

(3)當(dāng)游客要去大型娛樂(lè)場(chǎng)所活動(dòng)時(shí)，地陪應(yīng)提醒游客不要走散，并留意其動(dòng)向和周圍的環(huán)境，以防不測(cè)。

16、What should the local guide do when the group is going to leave the hotel?(1)When the group is about to leave the hotel，the local guide must collect all the heavy bags of the tourists for consignment if they have any.(2)Under normal conditions，he should go though the check-out formalities before 12;00 noon.(3)Before the group leaves，he should remind the tourists to pay the hotel bills and return the keys to the reception desk in case they should forget.When the tourists are all seated in the bus，he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.16、旅行團(tuán)離開(kāi)當(dāng)?shù)仫埖昵?，地陪要做好哪些工作?/p>

(1)集體交運(yùn)行李。如旅行團(tuán)有行李托運(yùn)，地陪要按商定的時(shí)間與領(lǐng)隊(duì)、全陪、行李員一起清點(diǎn)行李并檢查行李的包扎情況。

(2)辦理退房手續(xù)。如無(wú)特殊情況，地陪在中午12點(diǎn)前辦理退房手續(xù)。

(3)集合登車。離開(kāi)飯店前，地陪要詢問(wèn)游客與飯店的帳目是否結(jié)清，請(qǐng)游客將房間鑰匙交回服務(wù)臺(tái);集合登車，游客入座后，要仔細(xì)清點(diǎn)實(shí)到人數(shù)，提醒游客檢查游客有無(wú)遺漏物品。

17.What should the local guide do when the sightseeing tour of the day is coming to an end and the tourists are all seated in the bus on the way back to the hotel? On this occasion ,the local guide should

review the sightseeing

tour of the day , tell the tourists more in detail about what they have seen and answer their questions, if they have any.If the tour bus is not going the same way back to the hotel as it came out , the local guide should take acquaint the tourists with the sights passed by.Before the tourists get off the bus, the local guide should announce the program for the evening and for the next day, and tell them the time to leave and place to meet.On arriving at the hotel , the local guide should remind the tourists to take all their belongings with them when they leave the bus.When the bus is parked, the local guide should be the first to get off the bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.17、在結(jié)束一天的游覽返回飯店的途中，地陪有哪些工作要做？

答：（1）返回飯店的途中，地陪應(yīng)回顧當(dāng)天參觀、游覽的內(nèi)容，必要時(shí)可補(bǔ)充講解并回答游客的問(wèn)詢；

（2）如旅行車不從原路返回飯店，地陪應(yīng)作沿途風(fēng)光導(dǎo)游；

（3）在游客下車前，地陪要預(yù)報(bào)晚上或次日的活動(dòng)日程、出發(fā)時(shí)間、集合地點(diǎn)等；

（4）提醒游客要帶好隨身物品；

（5）地陪要先下車，照顧游客下車，并向他們道別。

18.What are the three “outposts” that a tourist group has to pass through before it enters a foreign country? The three “outposts’

refer to the check-posts of the three authority organs of the destination country , that is , the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country.(This means that, before the group is allows

to enter the country , it must go through all the checking and examination formalities of the Customs, immigration and quarantine authorities of the destination country.)

18、旅行團(tuán)進(jìn)入旅游目的地國(guó)家時(shí)，需要過(guò)哪“三關(guān)”？

答：就是要辦理有關(guān)入境的三項(xiàng)檢查手續(xù)：衛(wèi)生檢疫、證件查驗(yàn)、海關(guān)檢查。

19.How long before departure time must tourist groups arrive at the airport ，train-station or pier so as to ensure that they will not lose the flight, train or ship?

In order that the tourist group

will not risk losing the flight , train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train station or pier at an earliest possible time.Specific requirements are:(1)If the flight is an international flight or is destined for a coastal city , the group must get to the airport hours before departure time;(2)For domestic flight, 90 minutes before departure time.(3)For

train and ship, one hour before departure time.19、為了避免誤機(jī)（車、船）事故的發(fā)生，導(dǎo)游送團(tuán)時(shí)在時(shí)間安排上要注意什么？

答：導(dǎo)游團(tuán)送團(tuán)時(shí)，應(yīng)確保團(tuán)隊(duì)在飛機(jī)或車、船離站前抵達(dá)機(jī)場(chǎng)或車站、碼頭，具體要求是：（1）（2）（3）

20.On what principle must the national guide insist when discussing the sightseeing program with the local guide?

The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented by the tour executor travel service.So……

If the local guide suggest a change in the itinerary ,the national guide must insist that tits to places of tourist he order of tour can be changed but none of the items in the program can be omitted.When occasion requires, he should report the matter to the tour organizer travel service.In case the local guide proposes to add item with extra charge, the national guide must get the common consent of the group before he agrees to the proposal.20、全陪在于地陪商量日程時(shí)，應(yīng)掌握怎樣的原則？

答：（1）如果地陪修改日程，全陪應(yīng)堅(jiān)持“調(diào)整順序可以，減少項(xiàng)目不行”的原則，必要時(shí)報(bào)告組團(tuán)社；

（2）地陪推薦自費(fèi)項(xiàng)目時(shí)，全陪要征求全體旅游團(tuán)成員的意見(jiàn)。

21.What is the national guide required to do whenever the group arrives at a destination city?

Every time the group arrives at a destination city, the national guide is duty-bound:(1)To acquaint the local guide with things in the group so as help him with his work

(2)To supervise the of the local travel company and, if he thinks necessary, put forward some suggestions;(3)To take care of the tourists to guard against any possible accidents and to solve problems arising from accidents, if any

(4)To give advice to the tourist when they are shopping

(5)And, to make contacts with people concerned, especially with the travel service in the nest destination city, so that the group may travel smoothly

21、每到一個(gè)旅游目的地，全陪都要做好哪些工作？ 答：（1）全陪應(yīng)向地陪通報(bào)旅游團(tuán)的情況，并協(xié)助地陪工作；

（2）監(jiān)督各地服務(wù)質(zhì)量，酌情提出改進(jìn)意見(jiàn)和建議；

乘坐出境航班或去沿海城市的航班，提前兩小時(shí)； 乘坐國(guó)內(nèi)航班提前1.5小時(shí)； 乘坐火車、輪船提前1小時(shí)。

（3）保護(hù)游客的安全，預(yù)防和處理各種事故；

（4）為游客當(dāng)好購(gòu)物顧問(wèn)；做好下一站的聯(lián)絡(luò)工作。

22.What role does the national guide play in the group and what are his responsibilities? The national guide is the representative of the tour organizer travel service.He must join the group throughout journey and take part in all its activities ,His duty is make the whole trip of group well connected between destination cities along the route of the journey ,to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect ,and to coordinate and harmonize the relations between the tour escort ,the local guide and the driver.In what ways must the national guide supervise the shopping arrangements for group and how should he help the tourist to do shopping?

If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangement.When the tourists are shopping, the national guide should advise them to examine the price and quality of the articles they are thinking of buying so that they should not buy any inferior goods or fake products.When some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipts for Customs examination.For purchase of ready-prepared them the relevant regulations of the Chinese Customs.22、全陪在旅行團(tuán)的旅游活動(dòng)中充當(dāng)什么角色？承擔(dān)什么責(zé)任？

答：全陪是組團(tuán)社的代表，應(yīng)自始至終參與旅游團(tuán)隊(duì)的全程活動(dòng)，負(fù)責(zé)旅行團(tuán)行程中各環(huán)節(jié)的銜接，監(jiān)督接待計(jì)劃的實(shí)施，協(xié)調(diào)領(lǐng)隊(duì)、地陪、司機(jī)等接待人員之間的關(guān)系。

23.In what ways must the national guide supervise the shopping arrangements for the group and how should he help he tourists to do shopping?(1)If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.(2)When the tourists are shopping, the national guide should advise to them to examine the price and quality of the articles they are thinking of buying, so that they will not buy any inferior goods of fake products.(3)In case some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipt for Customs examination.For purchase of ready-prepared Chinese medicines or Chinese medical materials, he should tell them the relevant regulations of the Chinese Customs.23、全陪在旅行團(tuán)購(gòu)物時(shí)，應(yīng)如何發(fā)揮監(jiān)督與指導(dǎo)作用

答：（1）如地陪安排購(gòu)物次數(shù)過(guò)多或延長(zhǎng)購(gòu)物時(shí)間，全陪要及時(shí)交涉；（2）購(gòu)物時(shí)，要提醒游客注意商品的質(zhì)量和價(jià)格，謹(jǐn)防假貨或以次充好；

（3）入境團(tuán)游客購(gòu)買貴重物品特別是文物時(shí)，要提醒其保管好發(fā)票以備出海關(guān)時(shí)查驗(yàn)；在他們購(gòu)買中成藥、中藥材時(shí)，要向其講清中國(guó)海關(guān)的有關(guān)規(guī)定。What is the national guide required to do when the group has arrived in the hotel?(1)When the group has arrived in the hotel, the national guide must take an active part in the work of checking in the hotel

(2)While the responsibility of assigning rooms to the group members is usually undertaken by the tour escort, the national guide must take an active part in the work of checking in at the hotel.(3)When the tourists have got their room numbers, the national guide should show them the way to their rooms

(4)If the local guide is not staying in the hotel for the night, the national guide must take full responsibility of taking care of the group

(5)In addition, the national guide should note down the telephone number of the hotel reception and must inquire of the local guide about the way of getting in touch with him in case of emergency.24、在旅行團(tuán)抵達(dá)酒店時(shí)，全陪有哪些工作要做？ 答：（1）積極主動(dòng)地協(xié)助領(lǐng)隊(duì)辦理旅游團(tuán)的入住手續(xù)；

（2）請(qǐng)領(lǐng)隊(duì)非配住房，全陪要掌握住房分配名單，并于領(lǐng)隊(duì)互通房號(hào)以便聯(lián)系；（3）熱情引導(dǎo)游客進(jìn)入房間；

（4）如地陪不住酒店，全陪要負(fù)起全責(zé)，照顧好旅行團(tuán)；

（5）掌握酒店前臺(tái)的電話號(hào)碼以及與地陪聯(lián)系的辦法，以備必要時(shí)聯(lián)系。

25.What should the national guide do in order to supervise the service of the local travel companies? If the sightseeing program in a city is much the same as those as those in the preceding cities, the national guide must suggest that the local guide should make some changes.He must frankly give his opinions to the local guide if he has any complaint about the service of the local tour company;for example.if the meals, hotel or tour bus arranged by the local guide deliberately cancel an item on the sightseeing program in an attempt to add anther item for extra charge before he is authorized to do so, or if shopping has taken up too much of the time for sightseeing

If his efforts of taking to the local guide have no effect, he should refer the problem directly to the local travel service leadership or report the matter to the tour organizer if necessary.25、在監(jiān)督各地服務(wù)質(zhì)量方面，全陪應(yīng)采取怎樣的措施？

答：（1）若某地的活動(dòng)安排與前幾站有明顯重復(fù)，全陪應(yīng)建議地陪必要的調(diào)整；

（2）若對(duì)當(dāng)?shù)亟哟ぷ饔幸庖?jiàn)（如住房、餐飲、車輛達(dá)不到原協(xié)議的標(biāo)準(zhǔn)、地陪擅自減少取消旅游項(xiàng)目或收費(fèi)加點(diǎn)以及過(guò)多安排購(gòu)物等），要誠(chéng)懇地向地陪提出；

（3）如仍未改善，則直接向接待社提出，必要時(shí)向組團(tuán)社報(bào)告。

26、What should the national guide of a foreign tourist group do when the group is about to leave the country?（1）When a foreign group’s trip to our country is coming to an end and the group is going to leave the hotel for the airport or train station ,the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.(2)On the way to the airport or train station, he should earnestly ask the tourists for their comments or complaints on the tour.(3)When the bus is arriving at the airport or train station, he should make a farewell speech to give thanks to the tourists for their cooperation and understanding and express his expectation for their

return.26、在入境團(tuán)即將離境時(shí)，全陪要做好那些工作？

（1）當(dāng)旅行結(jié)束時(shí)，全陪要提醒游客帶好自己的物品和證件；（2）征求游客對(duì)整個(gè)接待工作的意見(jiàn)和建議；

（3）致歡送辭，對(duì)客人給予的合作表示感謝并歡送再次光臨。

27、Try to make a farewell speech to the tourists in the tourists in the name of a national guide.The following points should be included in the speech :(1)Reviewing the trip of the group and giving your thanks to the tourists for their cooperation.(2)Expressing your friendliness to the tourists and your reluctance and regret to park with them.(3)Inviting suggestions and opinions from the tourists.(4)Offering apologies to the tourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.(5)Expressing your good wishes to the tourists.27、是以全陪的身份對(duì)旅行團(tuán)致一段歡送詞。要求包括以下內(nèi)容：

（1）回顧旅游活動(dòng)，感謝大家的合作；（2）表達(dá)友誼和惜別之情；

（3）誠(chéng)懇征求游客對(duì)接待工作的意見(jiàn)和建議；

（4）若旅游活動(dòng)中有不順利或旅游服務(wù)有不盡如人意之處，導(dǎo)游人員可借此機(jī)會(huì)再次向游客賠禮道歉；（5）表達(dá)美好的祝愿。

A National Guide’s farewell Speech(For Reference)Ladies and Gentlemen:

Your visit to Chine is coming to an end.In the last 10 days ,you have climbed up on the Great Wall, which is one of the on of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon;you have visit the home of the Ming and Qing emperors-the Forbidden City in Beijing;you have reviewed the guards of honor of the Qin emperor in Xi’an ,I mean the 6000terracotta figures of soldiers and horses dating back over 2000 years, you have feasted you eyes on the beautiful karts scenery in Guilin ,and you have tasted the best Chinese food in Guangzhou …Anyway ,you have got an idea of how China looks like.But, China is a big country with vast territory of 9.6 million square kilometers with a population of 1.3 billion and a recorded history of nearly 5000 years.A 10-day visit to China, as a Chinese idiom goes, is just like a hurried journey of dragonflies, skimming the surface of the water looking for food.Therefore, you should come again if you want to get a better understanding of the country.I look forward to seeing you again in China in the near future.However, I know it is time you went home and rejoined your family.On this occasion before your immediate departure, I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last 10 days.I understand that the tour is not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “See you again!”Take care everybody and I wish you a pleasant journey home!

28、In what manner must tour guides behave before the excessive demands and critical remarks tourists?(1)First, he should have the patience to listen to the tourist and must not interrupt them to assert that their demands are unreasonable, or just find an excuse for refusal.(2)Second, he should keep smiling all the time and must not talk to the tourist or become impatient the moment he hears something unpleasing to the ear.(3)Third, he should have the patience to explain to the tourists why it is impossible to satisfy their demands even if they are reasonable and must not flatly refuse them simply by saying “No, it is impossible!”

28、面對(duì)游客的苛求和挑剔，導(dǎo)游人員應(yīng)如何應(yīng)付？

（1）一要認(rèn)真傾聽(tīng)，不要沒(méi)有聽(tīng)完就指責(zé)游客的要求不合理或胡亂解釋；（2）二要微笑對(duì)待，不要一聽(tīng)到不順耳的話就表示反感還惡語(yǔ)相向；

（3）三要耐心解釋，對(duì)合理的但不可能辦到的要求，要耐心地、實(shí)事求是地解釋，不要以“辦不到”一口拒絕。

29、What kind of relationship should be maintained between the tour guide and the tourists ?(1)The tour guide must bear in mind that he is the host and must behave as such.He should have the manner of being hospitable, courteous and thoughtful towards the guests.(2)But, the tour guide must not keep much too close a relation with the tourists.He should treat people equally and must not favor one and be prejudiced against the other.He must never tell tales among the tourists, nor must he get involved in the disputes between them.29、在帶團(tuán)的全過(guò)程中，導(dǎo)游人員與游客之間應(yīng)保持怎樣的人際關(guān)系？

（1）導(dǎo)游人員要記住自己是主任。要有主任熱情好客的態(tài)度，要有主人的度量，對(duì)游客禮讓三分。（2）導(dǎo)游人員不要與游客過(guò)分親近，不介入旅行團(tuán)內(nèi)部的矛盾和糾紛，不在游客之間搬弄是非，對(duì)待游客要一視同仁，不厚此薄彼。

30、How are tour guides to assist foreign tourists to meet with people in China ? When the foreign tourists in a group of a special trade are scheduled to meet with their Chinese counterparts, the tour guides is duty-bound to act as an interpreter.If another interpreter is appointed, he can just sit aside and listen quietly.In case the tourists want to meet with their friends or relatives in China, the tour guide can help them with arrangements, but usually he is not necessarily responsible for interpretation.30、導(dǎo)游人員應(yīng)如何協(xié)助、安排入境游客的會(huì)見(jiàn)活動(dòng)？

（1）當(dāng)游客（主要是專業(yè)旅行團(tuán)）會(huì)見(jiàn)中國(guó)方面的同行或負(fù)責(zé)人，必要時(shí)導(dǎo)游人員課充當(dāng)翻譯；若另有翻譯，導(dǎo)游人員可在一旁靜聽(tīng)。

（2）若游客會(huì)見(jiàn)在華親友，導(dǎo)游員應(yīng)協(xié)助安排，一般情況下沒(méi)有充當(dāng)翻譯的義務(wù)。

31、What must the local guide de before setting out to meet the tourist group in order that the group may be properly arranged? In order to make sure that the tour bus for the group is properly arranged, the local guide must: Call the tour bus company to inquire about the model and number of the bus and the name and telephone number of the driver, and the …

Get in touch with the driver to decide when and where they shall meet and, at the same time, tell the driver the itinerary and sightseeing program of the group.31、地陪在接團(tuán)前應(yīng)如何落實(shí)旅游車輛？

（1）與車隊(duì)聯(lián)系，確定他車型、車牌號(hào)和司機(jī)姓名及電話；（2）與司機(jī)確定接頭地點(diǎn)并告知活動(dòng)日程和具體時(shí)間安排。

32、What articles should the local guide get ready for conducting a tourist group ?

Before setting out to meet the group, the local guide should get the following things ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for meals or other expenses, tour plan of the group, tour guide’s identity certificate, sign board and flag of his travel service and so on.32、地陪上團(tuán)前應(yīng)準(zhǔn)備好那些物品？

上團(tuán)前，按人數(shù)領(lǐng)取導(dǎo)游圖、門票、用餐結(jié)算單和費(fèi)用，帶好接待計(jì)劃、導(dǎo)游證IC卡、本社社牌、導(dǎo)游旗、接站牌等必備物品。

33、What should the local guide do when the group is on the way to a tourist resort? When the group is on the way to the tourist resort for sight-seeing, the local guide should … Announce to the tourists the sight-seeing program of the day;Take occasion to make the tourists acquainted with the sights passed by;and … Give them a general description of the place they are going to visit.33、在旅行團(tuán)前往景點(diǎn)參觀的途中，地陪應(yīng)做些什么？（1）重述當(dāng)日的活動(dòng)的安排；(2)做好沿途風(fēng)光導(dǎo)游；（3）扼要介紹景點(diǎn)的情況。

34、What should the local guide tell the tourists when they gathering in front of the sketch map of the tourist resort?(1)On this occasion, the local guide should illustrate to the tourists the route of their procession, tell then how long they will stay and at what time and what place they shall meet to leave for the next destination.(2)In the meantime, he should make clear other matters deserving their attention while visiting the place.34、在景點(diǎn)示意圖前，地陪應(yīng)向游客交代些什么？(1)講明游覽路線、所需時(shí)間、集合時(shí)間和地點(diǎn)；（2）講明游覽參觀過(guò)程中的有關(guān)注意事項(xiàng)。

35、What should the local guide tell the tourists when they are having an elaborate dinner of typical local dishes ?

On this occasion, the local guide should try to make the tourists acquainted with the famous local dishes, their ingredients, ways of preparation and serving, and the stories relating to them, if any.35、在風(fēng)味餐宴上，地陪要向游客介紹些什么？

地陪要向游客介紹風(fēng)味名菜的選料、烹制，有關(guān)典故及其吃法。

36、What is the right manner for the national guide to deal with the conflicts between the tour escort and the group member?(1)The national guide must not inquire deeply into the details of their conflict.(2)He must not get involved in their disputes by stating his view to favor one side against the other.(3)On the contrary, he must act as a peace-maker to mediate between them, if possible.36、領(lǐng)隊(duì)與客人之間出現(xiàn)矛盾時(shí)，全陪應(yīng)該怎么辦？（1）全陪對(duì)他們之間的矛盾不宜尋根糾底；（2）不宜發(fā)表自己的意見(jiàn)，不宜介入矛盾；（3）必要時(shí)可幫忙協(xié)調(diào)他們之間的關(guān)系。

37、what should the national guide to do ensure that the tourists will be safe from accident while they are sightseeing?(1)When the group is doing sightseeing, the national guide should help the local guide with his work.He should keep a close watch on the surroundings and the movements of the tourists so as to guard against accidents and see to it that the tourists will not wander away from the group.(2)He should often advise the tourists to stay safe from danger and remind them to take care of their personal belongings.If unfortunately an accident should happen, he must rely on the local travel service to handle it properly.38、What should the nation guide do when the group is traveling long distance(by plane ,train or ship)?(1)When the group is traveling long distance by plane, train or ship, the national guide must try to seek help from the crew to ensure that the tourists will be taken good care of and will stay safe from danger.(2)He should also remind the tourists to watch the safety of their own persons and their personal belongings.(3)He must have their meals and recreational activities properly arranged and make sure that they can have a good rest on board.(4)When traveling on train, he should help the tour leader with the work of assigning sleeping berths to the group members.39 what should the national guide do when the group is to leave a city for the next destination? 1 When the group’s visit to a city is coming to an end , the national guide should consult the local guide to make sure that transport tickets for the next destination are confirmed and …

Help the local guide and the tour escort with the necessary procedures for leaving the city.3 In the meantime, he must keep and take care of the transport ticket and luggage claim of the group.40 how is a tour guide to get mental prepared for conducting tourist groups?

(1)A tour guide must be prepared to hear hear hardships and trouble.He not only must render a warm service to the tourist according to the routine working procedure , but must also be ready at all times to tack any problems and accidents probably occurred in the course of the tour and to offer additional service to particular tourist.(2)A tour guide must be fully prepared to endure grumble and coming plaints.No matter how hard a tour guide tries to serve the tourist attentively, there would always be someone who finds fault to make complaints.So the tour guide must be fully prepared for this and, when this happen, he must have enough of the patience and tolerance to proceed with without his work without resentment.

第二篇：導(dǎo)游證現(xiàn)場(chǎng)面試

現(xiàn)場(chǎng)面試要注意的幾個(gè)細(xì)節(jié)

一、尊重除考官以外的考場(chǎng)工作人員，他們有確定考生是否違規(guī)的權(quán)力，如被認(rèn)定違規(guī)（如在考場(chǎng)范圍內(nèi)喧嘩、不按指定時(shí)間和考場(chǎng)參考、言行不當(dāng)、不按時(shí)離開(kāi)考場(chǎng)等）將取消考試成績(jī)和補(bǔ)考資格。

二、多使用禮貌用語(yǔ)，如“老師們好！”、“各位老師辛苦了！”、“謝謝您的指點(diǎn)！”、“再見(jiàn)！”等，雖然在考試評(píng)分細(xì)則中對(duì)此沒(méi)有硬性規(guī)定，但通常會(huì)影響到考官的主觀印象，從而影響其打分。

三、注意著裝，雖然已是入冬，但在日常厚外套內(nèi)最好配上正規(guī)禮服，入考室時(shí)可以先除去放在門外，否則形象臃腫不堪。

四、進(jìn)行講解和答問(wèn)時(shí)務(wù)必注視考官，帶一種自信神情，以免給考官留下緊張、背書和害怕的感覺(jué)。

五、遇到答不出的問(wèn)題可以進(jìn)行推測(cè)，但一定要聲明是個(gè)人看法，如果實(shí)在沒(méi)有把握，最好坦白承認(rèn)，并當(dāng)場(chǎng)求教考官，切忌不懂裝懂。

六、考官提問(wèn)時(shí)要認(rèn)真傾聽(tīng)，然后思考兩秒再作答，不要脫口而出，會(huì)讓考官覺(jué)得不穩(wěn)重，缺乏思維的慎密。

七、如覺(jué)得在面試時(shí)手足無(wú)措，最好準(zhǔn)備一枝筆帶入，講解時(shí)雙手握筆，以免感覺(jué)手沒(méi)地方放，同時(shí)也可作為導(dǎo)游指示棒使用。

八、面帶微笑，微笑表情可以給人以坦誠(chéng)、自信、友好之感，面無(wú)表情或緊鎖雙眉容易讓考官為你擔(dān)心，從而影響得分。

九、與考官保持適當(dāng)距離，以兩米至四米為宜，緊鄰考官會(huì)招致考官不滿.十、不要向考官打聽(tīng)成績(jī)，不要強(qiáng)調(diào)客觀原因?qū)е掳l(fā)揮失常，考官通常會(huì)以發(fā)展?jié)摿橹饕饬繕?biāo)準(zhǔn)，如果苦苦哀求或多嘴多舌反而可能產(chǎn)生負(fù)面影響。

十一、考完后記得拿走身份證、準(zhǔn)考證，這是將來(lái)領(lǐng)取成績(jī)的依據(jù)，非常重要。而且讓考官跟在你身后追著要你拿回證件肯定難堪。

十二、最重要的一點(diǎn)——自然。

最后，祝各位考試順利！好運(yùn)！

第三篇：湖南導(dǎo)游證考試1

湖南導(dǎo)游證考試是每年一次。

全省導(dǎo)游人員資格考試有關(guān)事項(xiàng)通知如下：

一、報(bào)名條件

凡具有高級(jí)中學(xué)、中等專業(yè)學(xué)?；蛘咭陨蠈W(xué)歷，身體健康，具有適應(yīng)導(dǎo)游需要的基本知識(shí)和語(yǔ)言表達(dá)能力的中華人民共和國(guó)公民均可報(bào)名。

二、報(bào)名方式

1、考生可直接到省旅游局培訓(xùn)中心報(bào)名，亦可到各市、州旅游局和省旅游教育培訓(xùn)示范點(diǎn)院校（系）報(bào)名（名單附后）。

2、報(bào)名須出示二代身份證（原件、復(fù)印件一份）、學(xué)歷證、半年內(nèi)縣（區(qū)）以上醫(yī)院或防疫站健康證明的原件、《全國(guó)導(dǎo)游人員資格考試報(bào)名表》

（http:// 下載）、一寸正面免冠平光紅底彩色近期證件照兩張。

3、報(bào)考中文導(dǎo)游的考生可報(bào)考普通話、粵語(yǔ)2個(gè)語(yǔ)種，報(bào)考外語(yǔ)導(dǎo)游的考生可報(bào)考英、日、法、德、西、俄、韓7個(gè)語(yǔ)種。每位考生一次只能報(bào)考1個(gè)語(yǔ)種。

4、已取得《導(dǎo)游員資格證書》、申請(qǐng)加試其它語(yǔ)種的考生，報(bào)名時(shí)另需提供資格證書原件和復(fù)印件，參加所加試語(yǔ)種的《現(xiàn)場(chǎng)導(dǎo)游》考試。

三、報(bào)名時(shí)間

全省報(bào)名時(shí)間為6月17日-7月17日（周六、周日不休息）。各市（州）旅游局、旅游教育培訓(xùn)示范點(diǎn)院校（系）要嚴(yán)格按照要求，認(rèn)真做好報(bào)名的組織、審核和匯總工作報(bào)省旅游局培訓(xùn)中心，并將考生名冊(cè)錄入EXCEL表格發(fā)郵件至ypyh8@163.com，表內(nèi)需有的考生信息為:姓名、性別、報(bào)考語(yǔ)種、學(xué)歷、身份證號(hào)、聯(lián)系電話、地址，各項(xiàng)均要認(rèn)真填寫，逾期不予受理。

四、考試培訓(xùn)

1、根據(jù)國(guó)家旅游局關(guān)于“培訓(xùn)自愿、考培分開(kāi)”的原則，考生可自愿參加培訓(xùn)，也可不參加培訓(xùn)。為進(jìn)一步提高培訓(xùn)質(zhì)量，各市（州）旅游局、旅游教育培訓(xùn)示范點(diǎn)院校（系）舉辦的導(dǎo)游人員資格考試考前培訓(xùn)班須認(rèn)真選派師資力量，做好培訓(xùn)班的教學(xué)計(jì)劃、課程安排，培訓(xùn)時(shí)間應(yīng)不少于100課時(shí)，任何單位不得壟斷、強(qiáng)制考生培訓(xùn)。確需參加導(dǎo)游考試考前培訓(xùn)班的考生可到省旅游局推薦的具備有旅游教育培訓(xùn)資質(zhì)的單位參加培訓(xùn)。

2、省旅游局培訓(xùn)中心將委托中南大學(xué)鐵道學(xué)院培訓(xùn)中心在長(zhǎng)沙承辦考前培訓(xùn)班(白天上課)，培訓(xùn)地點(diǎn)為長(zhǎng)沙市旅游職業(yè)中專學(xué)校；培訓(xùn)時(shí)間為 9月11日-9月20日。

五、考試形式

1、導(dǎo)游人員資格考試由電腦上機(jī)考試和現(xiàn)場(chǎng)導(dǎo)游考試兩部分組成。電腦上機(jī)考試科目為：政策法規(guī)與職業(yè)道德、導(dǎo)游基礎(chǔ)、導(dǎo)游實(shí)務(wù)、漢語(yǔ)言文學(xué)，按四科建立四個(gè)考試模塊，每科考試時(shí)間為30分鐘，合計(jì)120分鐘。考試題型為單選、多選、判斷和不定項(xiàng)選擇。

現(xiàn)場(chǎng)導(dǎo)游考試采用多媒體室內(nèi)模擬的形式，內(nèi)容包括景點(diǎn)講解、電腦題庫(kù)抽提解答和考官提問(wèn)。景點(diǎn)講解的考核由考生從岳麓書院、長(zhǎng)沙馬王堆漢墓、毛澤東故居、岳陽(yáng)樓、天子山、金鞭溪、黃石寨、鳳凰古城、南岳衡山、崀山、炎帝陵、桃花源、蘇仙嶺等景點(diǎn)中任選3個(gè)景點(diǎn)作為考試候選題,考生通過(guò)電腦從選定的3

個(gè)候選題中抽取一個(gè)景點(diǎn)進(jìn)行講解；電腦隨機(jī)抽題解答包括導(dǎo)游規(guī)范、特殊問(wèn)題處理及應(yīng)變能力的考題題；考官通過(guò)交流、提問(wèn)給予綜合評(píng)分。

2、外語(yǔ)考生筆試用中文，現(xiàn)場(chǎng)導(dǎo)游考試用所報(bào)語(yǔ)種語(yǔ)言進(jìn)行考試。

3、考試在全省設(shè)10個(gè)市州考點(diǎn)，分別為長(zhǎng)沙、岳陽(yáng)、張家界、湘西、郴州、常德、衡陽(yáng)、婁底、懷化、永州。本地考生在本地考點(diǎn)考試，其中：株洲、湘潭、益陽(yáng)的考生集中在長(zhǎng)沙考點(diǎn)考試；邵陽(yáng)的考生在婁底考點(diǎn)考試。

4、根據(jù)國(guó)家旅游局旅人教發(fā)（2001）5號(hào)文件精神，導(dǎo)游人員資格考試不設(shè)補(bǔ)考。

六、考試時(shí)間

1、筆試（電腦上機(jī)考試）時(shí)間為：10月23日至11月30日。每位考生具體考試時(shí)間、地點(diǎn)于10月11日起公布在湖南旅游網(wǎng)（http://）并注明在考生的準(zhǔn)考證上。

2、現(xiàn)場(chǎng)導(dǎo)游考試時(shí)間為：10月26日至11月30日每位考生的具體現(xiàn)場(chǎng)考試時(shí)間、地點(diǎn)于10月18日起公布在湖南旅游網(wǎng)（http://）和筆試現(xiàn)場(chǎng)。

3、準(zhǔn)考證領(lǐng)取時(shí)間：10月18日至10月23日（周六、周日不休息），考生憑二代身份證原件到所在報(bào)名點(diǎn)領(lǐng)取。

4、考生憑二代身份證原件、準(zhǔn)考證進(jìn)入考場(chǎng)參加考試，證件不齊者不得進(jìn)入考場(chǎng)。

七、推薦教材

1、《政策法規(guī)與職業(yè)道德》，湖南科學(xué)技術(shù)出版社出版，2010年版，湯靜主編。

2、《導(dǎo)游基礎(chǔ)》，湖南科學(xué)技術(shù)出版社出版，2010年版，何麗芳主編。

3、《導(dǎo)游實(shí)務(wù)》，湖南科學(xué)技術(shù)出版社出版，2010年版，彭蝶飛主編。

4、《漢語(yǔ)言文學(xué)》，湖南科學(xué)技術(shù)出版社出版，2010年版，夏先培主編。

5、《湖南導(dǎo)游詞精選》上、下冊(cè)，2008年版，湖南省旅游局編。

6、《湖南導(dǎo)游》光盤，湖南省旅游局編。

7、導(dǎo)游員職責(zé)中應(yīng)掌握的日常旅游知識(shí)。

八、發(fā)證

2月下旬公布考試成績(jī)，考生可通過(guò)登錄湖南旅游網(wǎng)（http://）查詢成績(jī)，成績(jī)合格者于3月下旬核發(fā)《中華人民共和國(guó)導(dǎo)游員資格證書》，證書在全國(guó)通用。

九、報(bào)名、考試及教材費(fèi)用

按照省物價(jià)局、省財(cái)政廳核準(zhǔn)的標(biāo)準(zhǔn)，報(bào)名費(fèi)10元/人，基礎(chǔ)知識(shí)考試（四科）每科50元，現(xiàn)場(chǎng)考試每人70元，加試外語(yǔ)每人40元。以上合計(jì)一般考生每人需交費(fèi)用280元/人，只加試外語(yǔ)的考生需交費(fèi)用120元/人。教材費(fèi)（含光盤20元/張）182元/套。

十、培訓(xùn)收費(fèi)

各市州旅游局培訓(xùn)中心、各旅游教育培訓(xùn)示范點(diǎn)院校（系）組織導(dǎo)游人員考前培訓(xùn)的收費(fèi)標(biāo)準(zhǔn)，請(qǐng)按當(dāng)?shù)刎?cái)政、物價(jià)部門核準(zhǔn)的收費(fèi)標(biāo)準(zhǔn)收取。

十一、省旅游局培訓(xùn)中心報(bào)名地點(diǎn)及聯(lián)系方式

地點(diǎn)：省旅游局辦證中心（長(zhǎng)沙市東二環(huán)二段40號(hào)）

電話：0731—84663300

傳真：0731—84663300

第四篇：國(guó)家公務(wù)員考試面試：情景應(yīng)變題

國(guó)家公務(wù)員考試面試：情景應(yīng)變題

公務(wù)員面試之情景應(yīng)變題本：

1.有個(gè)方案，你曾向科長(zhǎng)反映，科長(zhǎng)不采納，后面發(fā)生巨大損失，上級(jí)部門找你了解情況，你會(huì)怎么辦？

2.你是主管教育的副縣長(zhǎng)，一天一個(gè)婦女來(lái)上訪，說(shuō)他的女兒在一所中學(xué)上學(xué)，因?yàn)楸焕蠋熚耆瑁瑥?樓跳下，多處受傷，躺在醫(yī)院里，你怎么處理？

3.你送一考察團(tuán)去機(jī)場(chǎng)，路上有人說(shuō)自己身份證落在賓館了，回去取已來(lái)不及了，你如何處理？

4.某市一運(yùn)行中電梯被困，有目擊者稱，電梯到達(dá)時(shí)，20多人蜂擁而入，電梯屬于超載運(yùn)行，結(jié)果上行一層就出現(xiàn)故障，談看法。

1.有個(gè)方案，你曾向科長(zhǎng)反映，科長(zhǎng)不采納，后面發(fā)生巨大損失，上級(jí)部門找你了解情況，你會(huì)怎么辦？

「參考答案」

單位發(fā)生巨大損失，我們所有人都感到很痛心，同時(shí)也都要對(duì)此負(fù)起責(zé)任，最要緊的事情是看看有沒(méi)有什么措施能夠挽回?fù)p失。

第一，我相信科長(zhǎng)是一個(gè)負(fù)責(zé)任的人，他一定會(huì)在第一時(shí)間將這個(gè)方案產(chǎn)生的后果向上級(jí)領(lǐng)導(dǎo)反映，并把事情的原委說(shuō)清楚。

第二，我要積極和科長(zhǎng)進(jìn)行溝通，爭(zhēng)取提出一個(gè)可行的補(bǔ)救方案，盡最大可能挽回?fù)p失。

第三，如果上級(jí)領(lǐng)導(dǎo)找到我向我了解情況的話，我就要如實(shí)把事情的經(jīng)過(guò)告訴上級(jí)領(lǐng)導(dǎo)，包括方案的具體策劃、執(zhí)行過(guò)程以及效果預(yù)期，并對(duì)損失情況和關(guān)鍵問(wèn)題進(jìn)行簡(jiǎn)要總結(jié)。在這個(gè)過(guò)程中，我不能因?yàn)榭崎L(zhǎng)不采納我的意見(jiàn)而把責(zé)任都推給科長(zhǎng)，而應(yīng)該主動(dòng)承認(rèn)自己的過(guò)失。因?yàn)橐环矫?，自己的意?jiàn)也不一定是正確的意見(jiàn)；另一方面，即使我自己的意見(jiàn)是正確的，然而我卻不能把我的觀點(diǎn)準(zhǔn)確表達(dá)給科長(zhǎng)，讓他聽(tīng)取我的意見(jiàn)，這也是我作為下屬的失誤。要說(shuō)明我已經(jīng)在科長(zhǎng)的指導(dǎo)下開(kāi)始進(jìn)行方案的修改，對(duì)造成的損失進(jìn)行盡可能的補(bǔ)救。最后聽(tīng)取上級(jí)領(lǐng)導(dǎo)的指示意見(jiàn)，爭(zhēng)取在上級(jí)領(lǐng)導(dǎo)的部署和支持下進(jìn)一步完善方案，順利開(kāi)展工作。

最后，對(duì)于此事件我一定要吸取教訓(xùn)，在以后的工作中與領(lǐng)導(dǎo)、同事做好溝通交流工作，盡早看到問(wèn)題、解決問(wèn)題，把方案做到最好，避免給單位造成損失。

2.你是主管教育的副縣長(zhǎng)，一天一個(gè)婦女來(lái)上訪，說(shuō)他的女兒在一所中學(xué)上學(xué)，因?yàn)楸焕蠋熚耆?，?樓跳下，多處受傷，躺在醫(yī)院里，你怎么處理？

「參考答案」

作為主管教育的副縣長(zhǎng)，我會(huì)深感自己的責(zé)任重大，牢固樹(shù)立民本思想，切實(shí)解決群眾反映的問(wèn)題，照顧好每一位學(xué)生。針對(duì)題中所述的這種情況，我會(huì)從以下幾個(gè)方面來(lái)做：

第一，熱情接待這位婦女朋友，讓她先冷靜下來(lái)，并讓她把所了解的情況詳細(xì)說(shuō)一遍，我會(huì)做好記錄，并告訴這位婦女朋友，讓她好好照顧自己的女兒，政府一定會(huì)認(rèn)真的對(duì)待這件事情。如果經(jīng)過(guò)調(diào)查，事情屬實(shí)，對(duì)于違法者，我們一定會(huì)按照法律法規(guī)嚴(yán)肅處理。

第二，與事件發(fā)生的學(xué)校聯(lián)系，要求其積極配合公安部門對(duì)此次事件進(jìn)行調(diào)查，如果事情的真相確實(shí)如婦女朋友所說(shuō)，那么對(duì)于違法的老師要依法嚴(yán)肅處理。在全縣大力進(jìn)行宣傳教育，提升老師的職業(yè)道德，避免類似事件的再次發(fā)生。同時(shí)對(duì)學(xué)生加強(qiáng)教育，提高其用法律的武器來(lái)保護(hù)自己的意識(shí)。

第三，如果這次事件的發(fā)生是女學(xué)生自身原因，那么督促學(xué)校在以后的教學(xué)過(guò)程中，要注意對(duì)學(xué)生進(jìn)行心理輔導(dǎo)，老師要善于發(fā)現(xiàn)學(xué)生的心理變化。同時(shí)對(duì)女學(xué)生的母親進(jìn)行思想教育，表明如果有困難可以向?qū)W校、政府、社會(huì)求助，這種不誠(chéng)信的做法是不可取的。

最后，我會(huì)帶領(lǐng)相關(guān)人員對(duì)受害者進(jìn)行慰問(wèn)，表示政府的關(guān)心，希望她能夠盡快的康復(fù)，全身心投入到學(xué)習(xí)當(dāng)中來(lái)。

3.你送一考察團(tuán)去機(jī)場(chǎng)，路上有人說(shuō)自己身份證落在賓館了，回去取已來(lái)不及了，你如何處理？「參考答案」

身份證是乘客登機(jī)的重要證件，如果沒(méi)有攜帶身份證的話，要想登機(jī)會(huì)很麻煩。當(dāng)我送一考察團(tuán)去機(jī)場(chǎng)時(shí)，路上有人說(shuō)身份證落在賓館了，而且回去拿已經(jīng)來(lái)不及了，面對(duì)這種情況，我應(yīng)該秉承的原則是既要順利地送考察團(tuán)上飛機(jī)，還要及時(shí)讓該名考察團(tuán)成員將身份證拿到手，因此我會(huì)具體采取以下措施。首先，穩(wěn)定落身份證在賓館的人員的情緒，讓他不要著急，避免他的情緒影響了全體考察團(tuán)的登機(jī)安排，然后向他具體了解情況，問(wèn)他身份證是否確定落在賓館，是否記得大概遺忘在哪里，以及身上是否有工作證、戶口本等其他能夠證明身份的有效證件在身上。

其次，根據(jù)了解到得情況，我會(huì)具體采取以下措施。第一，要保持全體考察團(tuán)成員繼續(xù)趕往機(jī)場(chǎng)，并機(jī)場(chǎng)候機(jī)即可；如果賓館人員找到了但是不能送來(lái)，則看看賓館附近有沒(méi)有熟人在，讓他們幫忙送過(guò)來(lái)；第二，如果身份證確實(shí)不能在登機(jī)前拿到手，但他攜帶了工作證、戶口本等有效證件在身上的話，則在趕到機(jī)場(chǎng)后向民航公安機(jī)關(guān)申請(qǐng)開(kāi)具臨時(shí)登機(jī)證明，考察團(tuán)登機(jī)后我要立即回到賓館拿到身份證，并立即給該名成員快遞過(guò)去；如果該名考察團(tuán)成員身上也沒(méi)有這些有效證件的話，我就讓考察團(tuán)繼續(xù)趕向機(jī)場(chǎng)，而我陪同這名成員回到賓館拿到身份證后再趕向機(jī)場(chǎng)，辦理機(jī)場(chǎng)改簽，讓他乘坐下一班航班趕上考察團(tuán)的大部隊(duì)?？傊ＷC考察團(tuán)其他成員的順利登機(jī)，同時(shí)讓這名落身份證在賓館的成員順利登機(jī)。

最后，我要總結(jié)經(jīng)驗(yàn)教訓(xùn)，考察團(tuán)成員中有人落身份證在賓館，我作為送行人員也有不可推卸的責(zé)任，肯定是我事先的提醒工作沒(méi)有做好，才導(dǎo)致有人忘帶身份證，因此在以后的工作中我一定要做到細(xì)心謹(jǐn)慎，盡心盡力把工作做好。

4.某市一運(yùn)行中電梯被困，有目擊者稱，電梯到達(dá)時(shí)，20多人蜂擁而入，電梯屬于超載運(yùn)行，結(jié)果上行一層就出現(xiàn)故障，談看法。

「參考答案」

電梯因?yàn)槌d而出現(xiàn)事故，雖然未造成嚴(yán)重的后果，但其反映的諸多問(wèn)題卻不得不引起我們的認(rèn)真反思。我認(rèn)為應(yīng)當(dāng)以此為鑒，反省改正其中的問(wèn)題，做到防微杜漸。

第一，電梯都有載重限制，在運(yùn)行時(shí)如果超載，一般會(huì)發(fā)出警告的鈴聲同時(shí)暫停運(yùn)行，直到載荷減少到規(guī)定標(biāo)準(zhǔn)以下，這是一個(gè)常識(shí)。而事故電梯在超載情況下依然能夠上行，明顯違背了合格電梯的運(yùn)行要求，存在嚴(yán)重的質(zhì)量問(wèn)題。針對(duì)這一情況，有關(guān)產(chǎn)品質(zhì)量監(jiān)督管理部門應(yīng)當(dāng)認(rèn)真查明事故原因，如果是電梯本身的產(chǎn)品質(zhì)量問(wèn)題就要追究生產(chǎn)者、銷售者的責(zé)任，如果是維護(hù)不當(dāng)則要追究運(yùn)行方的保障責(zé)任，必

要地時(shí)候還要追究責(zé)任人的刑事責(zé)任。

第二，電梯事故的直接原因是使用人數(shù)眾多、超載運(yùn)行。由提供的材料可以看出，有限的電梯數(shù)量無(wú)法滿足乘客的需要，特別是在上下班的早晚高峰期，電梯數(shù)量更是不敷使用。這一問(wèn)題的實(shí)質(zhì)和出行難等問(wèn)題是一致的，要真正解決這一問(wèn)題不能“頭痛醫(yī)頭腳痛醫(yī)腳”，而要從大局著眼，合理規(guī)劃城市建設(shè)，科學(xué)管理城市運(yùn)行。比如實(shí)行錯(cuò)時(shí)上下班，電梯分層運(yùn)行，不盲目建設(shè)高層建筑等等。

第三，由材料可以看出，“電梯到達(dá)時(shí)，20多人蜂擁而入”，沒(méi)有秩序和謙讓，反映出公民的素質(zhì)還有待提高。誠(chéng)然每個(gè)人的時(shí)間都很寶貴，但是和生命相比較，生命更加重要，對(duì)于公民的遵守公共秩序的常識(shí)和意識(shí)急需加強(qiáng)。

總之，電梯事件提供了一個(gè)很好的樣板。對(duì)于市民和公務(wù)人員而言，都是應(yīng)該時(shí)刻提醒自己，遵守秩序，營(yíng)造一個(gè)和諧的社會(huì)而努力。

第五篇：2012導(dǎo)游證現(xiàn)場(chǎng)考試--中山陵

十一、中山陵

【景點(diǎn)概述】2分30秒

1、地理位置、建陵時(shí)間、5A級(jí)景區(qū)

2、墓址選定

3、中山陵的設(shè)計(jì)者及設(shè)計(jì)特點(diǎn)

4、孫中山生平

5、奉安大典

各位游客，中山陵景區(qū)位于南京市紫金山南麓的小茅山。是我國(guó)偉大的民主革命先行者孫中山先生的陵墓，是全國(guó)重點(diǎn)文物保護(hù)單位，是國(guó)家5A級(jí)景區(qū)。

1925年孫中山先生去世后，根據(jù)他生前的遺愿選定了墓址。你們也許會(huì)問(wèn)：孫先生出生于廣東，逝世于北京，畢生為革命奔波于各地，為什么要選擇南京作為自己的長(zhǎng)眠之地呢？孫先生臨終前囑咐“吾死之后，可葬于南京紫金山麓，因?yàn)槟暇榕R時(shí)政府成立之地，所以不可忘辛亥革命也?！绷昴菇ㄓ?926年，于1929年完工，整個(gè)陵墓由南向北沿著山勢(shì)逐級(jí)升高，主要建筑有：牌坊、墓道、陵門、碑亭、平臺(tái)、祭堂、墓室。它的設(shè)計(jì)者呂彥直匠心獨(dú)具，將整個(gè)陵寢設(shè)計(jì)為“木鐸”之狀，寓含警鐘長(zhǎng)鳴之意。

陵墓主體工程完工后，國(guó)民政府為孫先生舉行了隆重的奉安大典。將先生的遺體自北京香山碧云寺移出，由專列護(hù)送抵達(dá)南京，在國(guó)民黨中央黨部舉行三天公祭后，于1929年6月1日舉行了奉安大典，從此孫先生就一直長(zhǎng)眠于此，距今已有80多年。

接下來(lái)，我為您簡(jiǎn)單介紹一下孫先生的生平。孫先生于1866年出生在廣東省香山縣翠亨村，年少時(shí)學(xué)習(xí)醫(yī)學(xué)，后來(lái)?xiàng)夅t(yī)從政。于1905年在日本成立了中國(guó)同盟會(huì)，被推舉為總理，他提出了“驅(qū)除韃虜、恢復(fù)中華、建立民國(guó)、平均地權(quán)”的著名綱領(lǐng)，及“民族、民權(quán)、民生”的三名主義學(xué)說(shuō)，1911年武昌起義爆發(fā)后，被十七省代表一致推舉為中華民國(guó)臨時(shí)大總統(tǒng)，于1912年元月1日在南京宣誓就職。此后又經(jīng)歷了二次革命、護(hù)國(guó)運(yùn)動(dòng)、護(hù)法運(yùn)動(dòng)等風(fēng)風(fēng)雨雨。在1924年1月廣州召開(kāi)的中國(guó)國(guó)民黨第一次全國(guó)代表大會(huì)上，他將舊三民主義發(fā)展為新三民主義，提出了“聯(lián)俄、聯(lián)共、扶助農(nóng)工”的三大政策。同年11月他應(yīng)馮玉祥將軍之邀抱病北上共商國(guó)家大計(jì)，因積勞成疾于1925年3月12日病逝在北京。

【陵前部分】2分鐘

1、孝經(jīng)鼎的重量、高度和鼎腹的刻字及內(nèi)置六角銅牌上的內(nèi)容

2、博愛(ài)坊的建筑特色，高度、寬度及正中匾額的“博愛(ài)”題字及出處

3、墓道的長(zhǎng)度、寬度及特點(diǎn)

各位游客，我們現(xiàn)在就來(lái)到了中山陵的陵園廣場(chǎng)，正南端是一座八角形石臺(tái)，石臺(tái)上有一尊三足兩耳的紫銅寶鼎，重達(dá)五千公斤，高4.25米、腹徑1.23米，是中山陵紀(jì)念裝飾之一。它是由廣州中山大學(xué)的全體師生于1933年秋捐資建造，在鼎的腹部刻有“智仁勇”三個(gè)字，這是中山大學(xué)的校訓(xùn)。鼎的上半部還有六角形的銅牌，上面有原中山大學(xué)校長(zhǎng)戴季陶的母親黃氏老夫人所書的孝經(jīng)全文，所以這座鼎又被稱為孝經(jīng)鼎。

大家現(xiàn)在看到的是半月形博愛(ài)廣場(chǎng)，由廣場(chǎng)踏階而上，迎面是一座四柱三門的沖天式仿古石牌坊，稱為博愛(ài)坊，它的高度為12米，花崗巖石柱上蓋藍(lán)色琉璃瓦，柱腳前后夾抱鼓石，牌坊上雕刻蓮花瓣及和璽彩畫等圖案。正中橫額有孫中山先生親手所書的“博愛(ài)”兩字，語(yǔ)出自韓愈《原道》“博愛(ài)之為仁”，孫先生以偉大的博愛(ài)精神致力于資產(chǎn)階級(jí)革命，為民族的獨(dú)立自由奮斗不息，可以說(shuō)“博愛(ài)”二字正是對(duì)他一生高度概括的最好寫照。

博愛(ài)坊向前是墓道，墓道長(zhǎng)480米，共有三道，中道最寬為9米，東西兩道為4.5米，間隔墓道兩側(cè)用兩兩相對(duì)的雪松、薈柏、銀杏和紅楓取代了古代帝王陵墓神道前的石人、石獸，更能體現(xiàn)中山先生的高風(fēng)亮節(jié)。整個(gè)陵前廣場(chǎng)部分氣勢(shì)開(kāi)闊，綠化規(guī)整，具有西方園林開(kāi)闊大氣的美感?！玖觊T、碑亭】2分30秒

1、陵門前廣場(chǎng)簡(jiǎn)介

2、陵門的建筑特點(diǎn)，“天下為公”匾額題字及出處

3、碑亭的形狀、建筑特點(diǎn)，碑的高度、特點(diǎn)和碑上的題字

4、臺(tái)階與八大平臺(tái)簡(jiǎn)介：包括臺(tái)階和平臺(tái)的數(shù)量、寓意，第五層和頂層平臺(tái)的重要陳設(shè)

穿過(guò)墓道，來(lái)到陵門平臺(tái)。根據(jù)呂彥直的設(shè)計(jì)，整個(gè)陵墓平面為“木鐸”形。木鐸的聲音洪亮，而且傳的很遠(yuǎn)，有“使天下皆達(dá)道”的寓意，其用意也在警示后人。陵門廣場(chǎng)的邊緣就是當(dāng)年呂彥直設(shè)計(jì)的“自由之鐘”的下緣。廣場(chǎng)東西栽有千頭松和銀杏。陵門前有漢白玉石獅一對(duì)，顯得非常的莊嚴(yán)古樸?，F(xiàn)在我們看到的單檐歇山式建筑就是陵門，上覆藍(lán)色琉璃瓦。陵門正中的門額上，有孫中山先生親手所書的“天下為公”四個(gè)字，這四個(gè)字出自于孔子《禮記、禮運(yùn)》中的“大道之行也，天下為公”，意思是國(guó)家政權(quán)不是哪一家的天下，而是天下人的天下，是老百姓的天下。是與“家天下”相對(duì)立的思想。這是對(duì)三民主義的極好注解。也是孫中山先生畢生奮斗的崇高理想。

穿過(guò)陵門我們現(xiàn)在看到的是碑亭，重檐歇山頂，上覆藍(lán)色琉璃瓦，亭內(nèi)石碑高8.1米，正中鐫刻有國(guó)民黨黨徽，上面是原國(guó)民政府主席、行政院院長(zhǎng)譚延闿手書的“中國(guó)國(guó)民黨葬總理孫先生于此，中華民國(guó)十八年六月一日”24個(gè)顏體楷書鎦金大字。由此可見(jiàn)孫中山先生的葬禮為“黨葬”。

從碑亭往后就是層層疊疊的臺(tái)階，碑亭到祭堂這段石階共有290層，分為八段，象征著三民主義、五權(quán)憲法。五權(quán)憲法是國(guó)民政府時(shí)期的政權(quán)組織形式，即由行政、立法、司法、考試、監(jiān)察五院合掌權(quán)利。第四層平臺(tái)上，陳列著一對(duì)紫銅鼎，是當(dāng)時(shí)上海特別市政府捐贈(zèng)的，鼎身刻有“奉安大典”四個(gè)字，在西側(cè)的鼎上有日軍侵華時(shí)留下的彈孔。第五層平臺(tái)上有一對(duì)石獅，是福建名匠蔣文子先生的杰作。

【祭堂、墓室】3分鐘

1、祭堂前平臺(tái)簡(jiǎn)介

2、祭堂的建筑特點(diǎn)和規(guī)模、“天地之氣”直額及三拱門上的“民族、民生、民權(quán)”題字

3、祭堂內(nèi)的布局：色彩、十二根黑大理石柱、東西墻裙的《建國(guó)大綱》、內(nèi)頂黨徽?qǐng)D案及孫中山坐像

4、坐像基座六幅石雕的方位和名稱

5、墓室門簡(jiǎn)介、墓室內(nèi)部的建筑特色、圓形石壙的直徑和深度，孫中山臥像簡(jiǎn)介

6、墓穴簡(jiǎn)介

中山陵的修建依托紫金山，陵墓更顯氣勢(shì)雄偉壯觀。從最下方的博愛(ài)坊到祭堂，我們已經(jīng)走過(guò)了平面大約700米，高度大約70米的距離。

先生的祭堂與墓室依托著鐘山氣勢(shì)，更顯巍峨，讓謁陵者感悟中山先生的革命精神與浩然正氣長(zhǎng)留天地之間。

第8層的平臺(tái)上，有孫先生長(zhǎng)子孫科一家敬贈(zèng)的青石鼎。祭堂前還有國(guó)民政府主席林森捐贈(zèng)的一對(duì)華表。

現(xiàn)在我們就來(lái)到了祭堂和墓室。祭堂墓室的修建為一期工程，工程開(kāi)始于中山先生逝世一周年后的1926年3月12日，在祭堂的后面開(kāi)辟墓包花園，內(nèi)有中山陵建設(shè)史料展，用大量翔實(shí)的圖片與文字資料展示了中山陵從設(shè)計(jì)、建設(shè)到奉安大典的全過(guò)程。

祭堂是陵墓的主體建筑，重檐歇山頂，丄覆藍(lán)色琉璃瓦，坊額正中是中山先生手書“天地正氣”四字直額，祭堂正面有三扇拱形大門，在門楣上有國(guó)民黨元老張靜江所書的“民族，民權(quán)，民生”六個(gè)篆字。

祭堂內(nèi)采用云南的大理石鋪地，十二根黑大理石柱采用四隱八顯的手法，左右兩側(cè)的護(hù)壁上有孫先生手書的《建國(guó)大綱》全文。頂上的斗式藻井是用馬賽克鑲嵌的國(guó)民黨黨徽。祭堂正中孫中山坐像由法國(guó)雕刻家保羅.阿林斯基用意大利白石雕刻。孫先生身穿長(zhǎng)袍馬褂，膝上攤著展開(kāi)的文卷，雙目凝視前方，神情沉思。在坐像底部的四周，還有六幅浮雕，分別是如抱赤子，出國(guó)宣傳，商討革命，國(guó)會(huì)授印，振聾發(fā)聵，討袁護(hù)國(guó)。反映了孫中山先生從事革命活動(dòng)的片斷。

祭堂與墓室相通。墓門分為兩道，外門為兩扇對(duì)開(kāi)銅門，門額上有孫先生為黃花崗烈士手書的“浩氣長(zhǎng)存”四個(gè)字。第二道門為單扇銅門，門上刻有張靜江纂書“孫中山先生之墓”，墓室為穹隆狀封閉式建筑。頂部是用馬賽克鑲嵌的國(guó)民黨黨徽?qǐng)D案。墓室中央是一大理石石壙，石壙中有孫中山先生的白色大理石臥像，是由捷克雕刻家高琪雕刻而成。孫先生的遺體就安葬在石壙下5米深處。自1929年6月1日到今天墓室從未被打開(kāi)過(guò)。【附屬紀(jì)念建筑】1分鐘

1、孫中山紀(jì)念館

2、音樂(lè)臺(tái)、光華亭、行健亭、流徽榭

3、中山植物園（原總理陵園植物園）

中山陵周圍有許多附屬建筑，孫中山先生紀(jì)念館，原名為藏經(jīng)樓，收藏有孫先生的圖片資料及實(shí)物，在藏經(jīng)樓后有三民主義碑廊。藏經(jīng)樓外有一尊孫中山銅像，是中山先生的日本友人梅屋莊吉捐贈(zèng)的。

音樂(lè)臺(tái)，是由美國(guó)舊金山華僑代表和國(guó)民黨遼寧省黨部捐資建造的。此外還有光華亭、行建亭、流徽榭等社會(huì)各界捐建的中山陵紀(jì)念建筑。

中山陵的周邊還有中山植物園，廖仲愷、何香凝墓，譚延闿墓、紫霞湖、正氣亭等建筑，大家有時(shí)間可以前去游覽。

各位游客，中山陵的講解就到這里結(jié)束，我們接下來(lái)要游覽的景點(diǎn)是靈谷寺，請(qǐng)各位游客30分鐘后在停車場(chǎng)集合上車，謝謝大家！