第一篇：商務(wù)信函寫(xiě)作：投訴信

商務(wù)信函寫(xiě)作：投訴信范文Directions:

You found something wrong with the telephone bill you have received from the local post office.You made a call to inquire about this however the person who answered the call was very rude.Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.You dont need to write the address.Dont sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Mary

譯文親愛(ài)的先生：我寫(xiě)這封信是想讓你知道你們的一個(gè)員工的服務(wù)態(tài)度。我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有一些計(jì)算錯(cuò)誤，我認(rèn)為我被多收了兩個(gè)國(guó)際長(zhǎng)途費(fèi)用。但當(dāng)我打電話詢(xún)問(wèn)客服部門(mén)時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說(shuō)錯(cuò)誤在我。這樣對(duì)待客戶(hù)的態(tài)度實(shí)在讓人難以接受。我建議對(duì)這個(gè)女孩進(jìn)行懲罰，另外告訴該如何對(duì)待客戶(hù)。我希望她能向我正式道歉。請(qǐng)?jiān)缛栈貜?fù)。真摯的：瑪麗

第二篇：商務(wù)信函寫(xiě)作

邀請(qǐng)函

邀請(qǐng)人：

人事部經(jīng)理，張建國(guó)

被邀請(qǐng)人：各有關(guān)公司人事部門(mén)經(jīng)理

時(shí)間：12月3日——4日

地點(diǎn)：濱海友誼酒店

會(huì)議內(nèi)容：就有關(guān)新形勢(shì)人事管理模式和方法進(jìn)行討論和發(fā)言

信函

以李明的名義給Mr.Black寫(xiě)一封信，內(nèi)容：您已收到他寄來(lái)的禮物（一本精美的相冊(cè)）你非常喜歡這份禮物，你得知他將來(lái)上海參加你的生日派對(duì)，非常高興，請(qǐng)他告知你所乘坐的航班，你到時(shí)去機(jī)場(chǎng)接

他，要求：按標(biāo)準(zhǔn)的寫(xiě)信格式，寫(xiě)明時(shí)間，地點(diǎn)，地址，發(fā)信人等

投訴信

寫(xiě)一封投訴信給學(xué)校領(lǐng)導(dǎo)

1.八個(gè)人住一間宿舍，太擁擠了

2.宿舍上不了網(wǎng)，學(xué)習(xí)不方便

3.希望可以延遲熄燈時(shí)間，特別是在考試期間

4.要求裝空調(diào)，否則夏天太熱無(wú)法入睡

㈠ Dear mangers,I’m the Personnel Manger of the Blue Sky Bloc.Our bloc is going to hold a conference at Coastal Friendship Hotel in December from third to fourth.The conference is aimed at discussing about new personnel management mode and method and making a statement.I’m looking forward to attending the conference.Yours sincerelyZhangjianguoPersonnel Manger

㈡Li Ming

Box408

No.18 Nanjing Road

Mr Black

Dep.Of Business College

Leland Stanford Junior University

California

U.S.A Shanghai 200001 P.R.China December.9.2012

Dear Mr Black,Thank you for sending me the gift, a elegant photo album.I like it very much.Since I knew you would come to Shanghai to join my birthday party, I’ve been so pleased.If you’re planning to come to Shanghai , please inform me that the flight in advance and I’ll be there to meet you at the airport.Friendly yoursLi Ming

㈢ Dear sir(madam),I am writing to complaint about the dormitory problems ,which have affected our normal life.Firstly, eight people live in a dormitory ,too crowded.Secondly, it’s not handy to study without network in the dorm.Thirdly, we hope the dorm supervisor can delay turning off the lights, especially during the test period.Finally, we require to set an air conditioning in the dorm, for we can’t fall asleep because of the hot weather in summer.Could you please look into these and we’d really appreciate if you could solve all of the problems for us.Thanks.Yours cordiallyLi Hua

第三篇：商務(wù)信函寫(xiě)作

商務(wù)信函寫(xiě)作

書(shū)信是日常生活中常用的文體，是用以交涉事宜、傳達(dá)信息、交流思想、聯(lián)絡(luò)感情、增進(jìn)了解的重要工具。書(shū)信一般可分為商務(wù)信件或公函（Business Letter or Official Correspondence）和私人信件（Private Letter）兩大類(lèi)。值得注意的是，英語(yǔ)書(shū)信的寫(xiě)法與漢語(yǔ)書(shū)信有一些明顯區(qū)別，應(yīng)特別加以區(qū)分。英語(yǔ)書(shū)信通常包括下面幾個(gè)組成部分：信端、信內(nèi)地址、稱(chēng)呼、正文、結(jié)束語(yǔ)、簽名、附件、再啟等。下面我們將逐個(gè)進(jìn)行介紹。

1、信端（Heading）

信端即信頭，一般包括寫(xiě)信人的地址和寫(xiě)信日期。一些正式信函的信端還包括發(fā)信人或單位的電話號(hào)碼、電報(bào)掛號(hào)、電傳、傳真和郵政編碼等。西方國(guó)家中有些信端甚至還有單位負(fù)責(zé)人的姓名、職務(wù)和職稱(chēng)等。信端的目的是使收信人一看便知道書(shū)信來(lái)自何處，何時(shí)發(fā)出，便于復(fù)信和查閱。用一般的信紙寫(xiě)信時(shí)，信端應(yīng)寫(xiě)在信紙的右上角，若字?jǐn)?shù)較多，可從信紙中間或偏右的地方寫(xiě)起。若字?jǐn)?shù)較少，可適當(dāng)多向右移一些，使整個(gè)信端的重心落在右上角。

信端的寫(xiě)法主要有并列式和斜列式兩種。從目前情況來(lái)看，前者更為常用。采用并列式時(shí)，每行開(kāi)頭要左對(duì)齊；采用斜列式時(shí)，每行開(kāi)頭逐次向右移二三個(gè)字母的距離。例如：

（1）并列式

Fuxing Street

Haidian District

Beijing

Post Code: 100035People’s Republic of China

Tel: 63211234

Aug.20, 2004

（2）斜列式（Indented Form）Fuxing Street

Haidian District

Beijing

Post Code: 100035

People’s Republic of China

Tel: 63211234

Aug.20, 2004

寫(xiě)信端時(shí)，先寫(xiě)發(fā)信人的地址，地點(diǎn)的名稱(chēng)按由小到大的順序排列，然后是其它項(xiàng)目和發(fā)信日期。具體次序是：第一行寫(xiě)門(mén)牌號(hào)和街名；第二行寫(xiě)區(qū)名、市（縣）名、?。ㄖ?、邦）名，往國(guó)外寄的信，還要寫(xiě)上國(guó)家的名稱(chēng)；國(guó)家名稱(chēng)的前面加上郵政編碼，其后可寫(xiě)上電話號(hào)碼，最后一行寫(xiě)發(fā)信日期。如果寫(xiě)信人的地址是機(jī)關(guān)單位的名稱(chēng)，則將其作為第一行。如果寫(xiě)信人的單位沒(méi)有門(mén)牌號(hào)碼和街名，則第一行可寫(xiě)上所在班級(jí)或?qū)I(yè)組的名稱(chēng)；第二行寫(xiě)系、科、室名稱(chēng)；第三行寫(xiě)學(xué)校名稱(chēng)；第四行寫(xiě)市（縣）、?。ㄖ荩┟Q(chēng)；然后再寫(xiě)郵政編碼、國(guó)名、電話號(hào)碼、發(fā)信日期等項(xiàng)。

如果使用標(biāo)點(diǎn)符號(hào)，則在每行末尾加逗號(hào)，最后一行的末尾加句號(hào)。但當(dāng)前的信件中行末大都不加標(biāo)點(diǎn)符號(hào)，但在每行之內(nèi)該用標(biāo)點(diǎn)符號(hào)的地方，仍要用標(biāo)點(diǎn)。特別要注意的是，門(mén)牌號(hào)碼和街名之間要加逗號(hào)。月份和日期之間不可用逗號(hào)。在西方國(guó)家，城市名稱(chēng)之后往往寫(xiě)有字母或數(shù)字（如 New York, 103），表示城市的郵政編碼。

關(guān)于發(fā)信日期的寫(xiě)法，應(yīng)注意以下幾點(diǎn)：

①年份應(yīng)完全寫(xiě)出，不能簡(jiǎn)寫(xiě)。

②月份要用英文名稱(chēng)，不要用數(shù)字代替。

③月份名稱(chēng)多用公認(rèn)的縮寫(xiě)式。但 May, June, July, 因?yàn)檩^短，不可縮寫(xiě)。

④寫(xiě)日期時(shí)，可用基數(shù)詞1，2，3，4，5，……28，29，30，31等，也可用序數(shù)詞 lst, 2nd, 3rd, 4th, 5th, ……28th, 29th, 30th, 31lst等。但最好用基數(shù)詞，簡(jiǎn)單明了。

日期可有下列幾種寫(xiě)法：

① Oct.20, 2004

② 10 May., 2004

③ 3rd June, 2004

④ Sept.16th, 2004

其中，①最為通用。

2、信內(nèi)地址（Inside Address, Introductory Address）

信內(nèi)地址收信人的姓名和地址，寫(xiě)在信紙的左上角，從信紙的左邊頂格開(kāi)始寫(xiě)，低于寫(xiě)信人地址和發(fā)信日期一二行，也分并列式和斜列式兩種，但應(yīng)與信端的書(shū)寫(xiě)格式保持一致。其次序是，先寫(xiě)收信人姓名、頭銜和單位名稱(chēng)，占一二行，然后寫(xiě)地址，可占二至四行，例如：

①并列式

Ms.Joanna Kerry

Peking University

Haidian District, 100871

Beijing

China

②斜列式

Ms.Joanna Kerry

Peking University

Haidian District,100871

Beijing

China

3.稱(chēng)呼（Salutation）

對(duì)收信人的稱(chēng)呼應(yīng)自成一行，寫(xiě)在低于信內(nèi)地址一二行的地方，從信紙的左邊頂格開(kāi)始寫(xiě)，每個(gè)詞的開(kāi)頭字母要大寫(xiě)，至于末尾處的符號(hào)，英國(guó)人用逗號(hào)，但美國(guó)和加拿大英語(yǔ)則多用冒號(hào)。稱(chēng)呼用語(yǔ)可視寫(xiě)信人與收信人的關(guān)系而定。給外國(guó)人寫(xiě)英文信時(shí)，稱(chēng)呼用語(yǔ)要注意以下幾點(diǎn)：

①對(duì)沒(méi)有頭銜的男性一般稱(chēng)呼 Mr.。Mr.用在姓氏之前或姓氏和名字之前，不可只用在名字之前，例如對(duì)的稱(chēng)呼，應(yīng)該是：Mr.或 Mr.White, 不可是：Mr.Phil。若稱(chēng)呼多個(gè)男性，則在姓名前用 Mr.的復(fù)數(shù)形式 Messrs.。對(duì)一般以人名為名稱(chēng)的公司和企業(yè)常用這種稱(chēng)呼，例如：Messrs.Black and Brothers 布萊克兄弟公司。

②對(duì)女性一般稱(chēng)呼 Mrs.，Madam 或 Miss。Mrs.用在已婚女子的丈夫的姓氏之前，或姓氏和名字之前，一般不用在名字前 Madame 此詞可以單獨(dú)使用或加在丈夫的姓名之前 Mrs.沒(méi)有復(fù)數(shù)形式。若稱(chēng)呼多個(gè)女性，則在姓名前用 Mme.的復(fù)數(shù)形式 Mmes.而對(duì)以女子名字為名稱(chēng)的公司、企業(yè)可用 Mesdames 稱(chēng)呼。Miss 多用于未婚女子，此詞可縮寫(xiě)為 Ms，用于姓氏之前或姓氏和名字之前，一般不用于名字之前。

③對(duì)收信人的稱(chēng)呼，也可用頭銜或職位的名稱(chēng)，不分性別。例如 Professor（縮寫(xiě)為 Prof.），Doctor（縮寫(xiě)為 Dr.），General(縮寫(xiě)為 Gen.)。這些稱(chēng)呼都放在姓氏之前或姓氏和名字之前，如 Prof.（Phil）White等。

④對(duì)外公函中對(duì)收信人的稱(chēng)呼，可用 Gentlemen（而不是 Gentleman），Dear Sir(s)和 My dear Sir(s)等。Gentlemen 之前不能加 Dear，后面也不能帶姓名。用 Sirs 時(shí)，前面常用 Dear 一詞，但也可單獨(dú)用 Sir。若收信人是婦女，則無(wú)論已婚或未婚，都可單獨(dú)使用 Madam 或其復(fù)數(shù) Mesdames。

⑤對(duì)外國(guó)高級(jí)官員的稱(chēng)呼，如國(guó)家元首、政府首腦、部長(zhǎng)、大使、公使和特使等，可用（Dear）Sir，（Dear）Mr.Chairman，（Dear）Mr.Premier，（My dear）Mr.Ambassador，Your Excellency（復(fù)數(shù)為 Excellencies）。

⑥對(duì)君主制國(guó)家的國(guó)王和皇帝等男性君主，可以 Sir 稱(chēng)呼，對(duì)女王、女皇和皇后等女性君主，可用 Madam 稱(chēng)呼。有時(shí)也用 Your Majesty 稱(chēng)呼以表示?？蜌夂妥鹁碮our Majesty 可兼指男性和女性，其復(fù)數(shù)為 Your Majesties。

⑦對(duì)王室成員，如太子、王子、親王和公主等，一般可用（Dear）Sir 或（Dear）Madam 但在正式尊稱(chēng)時(shí)，一般用 Your Highness(復(fù)數(shù)為 Highnesses)。

收信人稱(chēng)呼

先生（男人）Mr./Esq.夫人（已婚）Mrs.小姐（未婚）Miss

夫人、小姐統(tǒng)稱(chēng)Ms.夫婦倆人Mr.and Mrs.兩位或兩位以上男子Messrs

兩位或兩位以上女子（已婚）Mesdames

兩位或兩位以上小姐（未婚）Misses

常見(jiàn)的頭銜（漢英對(duì)照）如下：

教授Professor

博士Doctor(Dr.,Ph.D.)

醫(yī)學(xué)博士Medical Doctor(M.D.)

總統(tǒng)或校長(zhǎng)President

主席或董事長(zhǎng)Chairman

副主席或副董事長(zhǎng)Vice Chairman

副總統(tǒng)或副校長(zhǎng)Vice President

首相Prime Minister

總理Premier

省長(zhǎng)或州長(zhǎng)Governor

市長(zhǎng)Mayor

參議員Senator

大使Ambassador

秘書(shū)長(zhǎng)Secretary General

一秘First Secretary

二秘Second Secretary

院長(zhǎng)Director,Dean

副院長(zhǎng)Vice Director

系主任Dean,Head,Chair

館長(zhǎng)Chief Librarian,Curator

閣下Excellency

神甫Father

4.信的正文（Body of the Letter）

信的正文每段第一行應(yīng)往右縮進(jìn)約四五個(gè)字母。在寫(xiě)事務(wù)性信件時(shí)，正文一般開(kāi)門(mén)見(jiàn)山，內(nèi)容簡(jiǎn)單明了，條理清楚。在寫(xiě)私人信件時(shí)，信寫(xiě)好之后若有什么遺漏，可用 P.S.表示補(bǔ)敘。

5.結(jié)束語(yǔ)（Complimentary Close）

結(jié)束語(yǔ)是寫(xiě)信人表示自己對(duì)收信人的一種謙稱(chēng)，只占一行，低于正文一二行，從信紙的中間或偏右的地方開(kāi)始寫(xiě)。第一個(gè)詞的開(kāi)頭字母要大寫(xiě)，末尾用逗號(hào)。結(jié)束語(yǔ)視寫(xiě)信人與收信人的關(guān)系而定例如寫(xiě)給機(jī)關(guān)、團(tuán)體或不相識(shí)的人的信，一般用：

Yours(very)truly, Yours(very)faithfully, Yours(very)sincerely，等等。

寫(xiě)給上級(jí)和長(zhǎng)者的信一般可用：

Yours(very)respectfully, Yours(very)obediently, Yours gratefully, Yours appreciatively, Your obedient servant, 等等。

寫(xiě)給同志或同事的信一般可用：

Fraternally yours, Comradely yours，等等。

寫(xiě)給熟人或朋友的信可用：

Yours, Ever yours, Yours affectionately, As ever, Yours sincerely Yours devotedly,(Most)Fondly yours, Yours excitedly, Intimately yours，等等。

寫(xiě)給親屬或摯友的信一般用：

Yours, Ever yours, Yours as ever, As ever, Yours affectionately, Lovingly yours,(Much)Love, With Love, Lovingly, Your loving son, Your most affectionate, Your devoted friend, Devotedly, 等等，意即：“您的”、“永遠(yuǎn)是您的”、“您的親愛(ài)的”、“您的愛(ài)子（孩子、姐妹、侄、侄女、祖母）”、“您的摯友”等。

寫(xiě)給摯友的信有時(shí)也可用：

Yours hurriedly, Yours hastily, Yours in haste, 等等。

寫(xiě)信給摯友，表示歉意時(shí)，可用：

Contritely yours, Regretfully yours, Yours in(with)regret, Yours in(with)deep remorse 等。

在歐洲一些國(guó)家里，多把Yours 放在 sincerely等詞的前面。在美國(guó)和加拿大等國(guó)，則多用，把 yours 放在 Sincerely 等詞之后。Yours 一詞有時(shí)也可省略。

6.簽名（Signature）

信末的簽名一般低于結(jié)束語(yǔ)一二行，從信紙中間偏右的地方開(kāi)始寫(xiě)。若寫(xiě)信人是女性，與收信人又不相識(shí)，則一般在署名前用括號(hào)注上 Miss, Mrs.或 Ms.，以便對(duì)方回信時(shí)知道如何稱(chēng)呼。有的還有署名后寫(xiě)上自己的職稱(chēng)、職務(wù)或頭銜

7.附件（Enclosure）

信件若有附件，應(yīng)在左下角注明 Encl.或 Enc.。若附件不止一個(gè)，則應(yīng)寫(xiě)出2（或3，4，5等）Encls.，例如：

Enc: Resume

Encls:Grade Certificate

8.再啟（Postscript, 縮寫(xiě)為 P.S.）

再啟部分用于補(bǔ)敘正文中遺漏的話，一般應(yīng)盡量少用，正式的函件中更應(yīng)避免使用。

9.私人和公務(wù)信函--注意事項(xiàng)

首先，寫(xiě)信者應(yīng)設(shè)身處地想到對(duì)方，尊重對(duì)方的風(fēng)俗習(xí)慣。

其次，英文信應(yīng)該行文流暢、言簡(jiǎn)意賅，避免冗長(zhǎng)。這就是說(shuō)，寫(xiě)信者應(yīng)用盡可能少的文字表達(dá)其必須傳遞的信息，而且寫(xiě)信者應(yīng)將其所需傳遞的信息表達(dá)清楚，以免對(duì)方產(chǎn)生誤解。書(shū)信交往，同樣需要以禮待人。因而在寫(xiě)信過(guò)程中，要避免傷害對(duì)方感情，措辭上多選用些禮貌婉轉(zhuǎn)詞語(yǔ)。

最后，除了避免語(yǔ)法、拼寫(xiě)、標(biāo)點(diǎn)錯(cuò)誤外，信中所引用的史料、數(shù)據(jù)等也應(yīng)準(zhǔn)確無(wú)誤.私人和公務(wù)信函--常用句式。常用的起首語(yǔ)有：

1）Thank you for your letter dated Dec.22,1969.2)Many thanks for your letter of Sept.5，1997.3)A thousand thanks for your kind letter of June 5,1997.4)Your kind letter of November 22th arrived this morning.5)Your letter which arrived this morning gave me great comfort.6)In reply to your letter dated 4th July,I want to say…

7)Thank you very much for your letter of August 2 and the gift you sent me on Christmas Eve.8)What a treat to receive your kind letter of May 5th!

9)It is always a thrill to see your nice handwriting.10)First of all I must thank you for your kind assistance and high attention to me.11)With great delight I learn from your letter of this Sunday that … 12)I wish to apply for teaching position you are offering.13)I am too excited and delighted at your good news.14)I am very obliged to you for your warm congratulations.…

15)I am very much pleased to inform you that my visit to your country has been approved.常用的結(jié)束語(yǔ)有：

1）Awaiting your good news，2)Looking forward to your early reply，3)Hoping to hear from you soon，4)We await your good news.5)I hope to hear from you very soon.6)We look forward to your reply at your earliest convenience.7)I look forward to our next meeting there in Los Angeles.8)Your early reply will be highly appreciated.9)Any other particulars wanted we shall be pleased to send you.10)The help you give me is sincerely valued.11)I hope everything will be well with you.12)Please let us know if you want more information.13)I hope you always enjoy yourself.14)I wish you very success in the coming year.15)Please remember me to your family.16)With best regards to your family.17)All the best.18)With love and good wishes.

第四篇：商務(wù)信函寫(xiě)作 Payment

Relon Brand Company Limited

No.28Queen’s Road Hong Kong, China Email：xxy2016@163.com

November.16,2016

Armanii Company No.36 Baker Street London,British.We have received your letter of11 this month, in which you suggested our accepting payment by D/A at 45 days for better cash flow and lower costs.Whilewe appreciate your trial order of $7,800for our goods, we very much regret that we are unable to entertain your request for payment under D/A terms as we generally ask for payment by Letter of Credit.In consideration of promoting business between us, we are, as an exceptional case, prepared to accept payment for your trial order on a D/P sight basis.Please understand that we can only make this concession under the circumstance, but this should not be taken as a precedence.Our products always find a good market in many counties in the world.We are confident that this product you have ordered will have a wonderful sales in your market.We hope that the above payment terms will be acceptable to you and look forward to the pleasure of hearing from you soon.Yours faithfully

Wendy

Wendy

Sales manager 題目 ：要求：Your customer Mr.Smith is placing a trial order for $7,800, and asking for payment by D/A 45 days, for better cash flow and lower costs.Please write a reply to negotiate the most suitable payment terms.

第五篇：商務(wù)信函寫(xiě)作--Offer

Dear Mrs.Mary Lee, Thank you for your letter of 16 March.We are glad to to learn of the enquiries you have had from your old client for our tapestries.Over the years,we have strived to maintain the highest possible business standards while still keeping our products with high quality.From many of our clients,we have already had repeat orders,in some cases more than one.We offer mandala tapestries in twin and queen size,round with fringe and tassel.Our products can be used as beach sheet,beach throw,picnic throw,table cloth and tapestry,etc.For the quantities you mention we are pleased to quote as follows:

Fair Decor Tapestries Name of the goods Size Quantity Unit price Total price

(piece)Orange Blue Ombre Tapestry Twin 200 USD 25.00 USD 5,000.00 Green Turquoise Ombre Tapestry Twin 200 USD 25.00 USD 5,000.00 Purple Ombre Tapestry Queen 200 USD 28.00 USD 5,600.00 Blue Flower Ombre Tapestry Queen 200 USD 28.00 USD 5,600.00

USD 21,200.00 Prices in the list are all on F.O.B Shanghai basis in US dollars.Term: By L/C at sight Shipment: Within 15-21 days of receiving the L/C This quotation is subject to your reply reaching us before March 26..We feel you may be interested in some of our other products and enclose an illustrated catalog covering all the products we are handling.We trust that the above would be acceptable to you and await with keen interest your order.Any orders you place with us would be processed promptly.Looking forward to your early reply.Yours Faithfully, Shanghai Fair Decor Corp.Jane