第一篇：2016年外貿(mào)郵件注意事項(xiàng)20條(必看)

2016年外貿(mào)郵件注意事項(xiàng)20條(必看)

在外貿(mào)交往過(guò)程中，我們不可避免的需要寫(xiě)一些外貿(mào)郵件。那么，外貿(mào)郵件注意事項(xiàng)，你知道嗎？你知道該怎么去寫(xiě)好一封外貿(mào)郵件了嗎？不過(guò)都沒(méi)關(guān)系了，趕快跟春喜外語(yǔ)小編一起來(lái)看一下外貿(mào)郵件之一事項(xiàng)吧。

外貿(mào)郵件的標(biāo)題首當(dāng)其沖，一個(gè)好的標(biāo)題就是成功的一半。外貿(mào)郵件標(biāo)題或者叫主題，是整封郵件的靈魂，一個(gè)好的標(biāo)題會(huì)起到事半功倍的效果，特別是未與客戶建立任何業(yè)務(wù)往來(lái)之前。那么，我們?cè)撊绾蝸?lái)寫(xiě)外貿(mào)郵件標(biāo)題呢？

1)標(biāo)題一定要簡(jiǎn)潔鮮明，盡量避免類似于推銷信的主題。比如客戶的詢盤(pán)要求我們發(fā)電腦包的價(jià)格單，一般人會(huì)寫(xiě)成“Price list of laptop

。如果客戶長(zhǎng)期采購(gòu)或者進(jìn)口，他的郵件地址一定會(huì)被很多公司搜索到，每天會(huì)收到很多類似郵件。如果我們把標(biāo)題改成“The/Your required price list of laptop bag”，效果肯定要稍好。

2)標(biāo)題不要全部用大寫(xiě)，這樣很容易進(jìn)入垃圾郵箱。

3)標(biāo)題盡量不要出現(xiàn)標(biāo)點(diǎn)符號(hào)。

郵件正文。外貿(mào)郵件幾乎體現(xiàn)了我們作為一個(gè)業(yè)務(wù)員的所有專業(yè)、技術(shù)水平，業(yè)務(wù)水平。甚至我們自己的性格，修養(yǎng)等等。所以要盡量嚴(yán)格要求自己，不斷提升。

1.針對(duì)性。請(qǐng)?jiān)卩]件中寫(xiě)上對(duì)方公司的名稱，或者在信頭直接稱呼收件人的名字。這樣會(huì)讓對(duì)方知道這封郵件是專門(mén)給他的，而不是那種群發(fā)的通函，從而表示對(duì)此的重視。如果無(wú)法確定收信人的名字，那就在稱呼一欄里寫(xiě)“Dear Sirs”or“Dear Sir or Madam”。

2.郵件正文字體大小，顏色要統(tǒng)一。且盡量使用國(guó)際上比較通用的字體。想要突出的重點(diǎn)部分可用粗體、斜體、鮮明顏色等標(biāo)示出來(lái)。郵件不要全部用大寫(xiě)字母。不要為了顯示個(gè)性，或者美觀，選一些不常用字體。因?yàn)槟銦o(wú)法判斷客戶是否也使用相同的操作系統(tǒng)或者軟件，如果客戶電腦無(wú)此字體，一般會(huì)亂碼。

3.郵件要簡(jiǎn)潔樸實(shí)，不需要華麗。幾句話點(diǎn)到主題，表達(dá)清楚就可以了。能用一句話表達(dá)的，千萬(wàn)別寫(xiě)兩句，省掉一切能省的廢話(不包括適當(dāng)禮貌性用語(yǔ))。郵件中盡量不要出現(xiàn)生僻的單詞。

4.少用第一人稱，少用主動(dòng)語(yǔ)態(tài)，多用被動(dòng)語(yǔ)態(tài)，多用虛擬語(yǔ)氣，目的是陳述事件，而不是一看到郵件就我/我們?cè)趺丛趺礃?。多用短句，少用長(zhǎng)句，一句話最好只出現(xiàn)一個(gè)從句，盡量不要從句里面含著從句，英語(yǔ)畢竟不是我們的母語(yǔ)，句子太長(zhǎng)，讀起來(lái)不順口，而且還容易產(chǎn)生歧義。盡量用“WE”，“OUR”而不是“I”, “MY”因?yàn)闃I(yè)務(wù)員代表的是公司，而不僅僅是個(gè)人。舉個(gè)特殊的例子，比如我們要寫(xiě)“經(jīng)與老板協(xié)商后做的決定”，“As discussed with my boss……”，這樣寫(xiě)在很多國(guó)家都不會(huì)有問(wèn)題，但有些國(guó)家理解My boss是頂頭上司的意思，而不一定是老板，客戶會(huì)覺(jué)得這個(gè)決定是不是不靠譜，或者還有回旋余地。如果寫(xiě)成“As discussed with our boss…..”，就不會(huì)有任何問(wèn)題。

5.語(yǔ)氣不要過(guò)于生硬。比如我們經(jīng)常催客戶付款，“Did you make the payment?”，面對(duì)面，或者在電話中我們應(yīng)該這樣講。但如果在郵件中，如果寫(xiě)成“When can we expect to get your payment?”這樣不管有沒(méi)有付，客戶會(huì)比較好回答。

6.用詞。有些詞盡量不要全篇都一樣，比如“如果”，如果全篇都是“If”，影響不大，但讀起來(lái)會(huì)有些生硬，可以用其它的，如“Whether”“In case”“Provided that”等。但有些詞必須全部統(tǒng)一，比如說(shuō)電腦內(nèi)膽包，如果我們開(kāi)始用了“Laptop sleeve”，在后面就不要再用像“Laptop cover”“Computer sleeve”等之類的。雖然意思一樣，但有可能客戶會(huì)覺(jué)得我們是不是再說(shuō)兩種不同的產(chǎn)品。

7.如果客戶的郵件長(zhǎng)篇大論，問(wèn)了很多問(wèn)題，回復(fù)時(shí)最好直接在客戶問(wèn)的每個(gè)問(wèn)題下面直接作答，字體和顏色要區(qū)分出來(lái)，因?yàn)檫@樣客戶看起來(lái)會(huì)非常方便。如果全部寫(xiě)在郵件上方，可能客戶要一條一條先看下面問(wèn)題，再看上面答復(fù)。

8.精確。當(dāng)涉及到數(shù)據(jù)或者具體的信息時(shí)，比如時(shí)間，地點(diǎn)，價(jià)格，貨號(hào)等等，盡可能做到精確。這樣會(huì)使交流的內(nèi)容更加清楚，更有助于加快事務(wù)的進(jìn)程。

9.外貿(mào)郵件不要寫(xiě)的過(guò)長(zhǎng)。人的時(shí)間很寶貴，每天要收到數(shù)百封郵件，你想想，一個(gè)不認(rèn)識(shí)的人發(fā)了一封又長(zhǎng)又臭的郵件給你，英語(yǔ)表述又不好，還加了好幾M的附件，你會(huì)不會(huì)認(rèn)真去看？而且很多老外的時(shí)間觀念很強(qiáng)，每天都有幾塊固定的時(shí)間用來(lái)處理email，很多長(zhǎng)篇大論的郵件，只要不是他的熟人發(fā)的，一般會(huì)被直接刪除，或者是把你的地址設(shè)為垃圾郵件。

我問(wèn)過(guò)很多西歐客人，他們一般處理每一封郵件的時(shí)間是2-3秒，也就是大致掃一眼，重要的郵件，一般馬上仔細(xì)閱讀并回復(fù)，不是太重要的，會(huì)在outlook里標(biāo)注上要處理的具體時(shí)間，然后從inbox拉到相應(yīng)的子目錄里。換句話說(shuō)，只要客人的郵箱地址是對(duì)的，也是你要找的right person，你的開(kāi)發(fā)信只能停留在他眼前2-3秒，就是決定命運(yùn)的時(shí)刻了。這種情況下，試問(wèn)你敢不敢把郵件寫(xiě)得很長(zhǎng)？

10.公司介紹不要太多，最好一筆帶過(guò)?？腿艘话悴粫?huì)有太大興趣去看的。只有等他對(duì)你的產(chǎn)品，價(jià)格各方面都有興趣，他才會(huì)要了解一

什么規(guī)模之類的。當(dāng)然也有客戶先要從公司基本信息了解開(kāi)始，這樣就越詳細(xì)越好了。

11.如果樣板單或訂單經(jīng)過(guò)了很長(zhǎng)時(shí)間的談判，來(lái)往郵件也很多，尤其是前前后后改了很多細(xì)節(jié)，最后確認(rèn)的時(shí)候，寫(xiě)一封總結(jié)郵件，詳細(xì)列出所有細(xì)節(jié)。同樣，與客戶電話溝通或者面對(duì)面談的東西先記下來(lái)，事后馬上寫(xiě)一封總結(jié)郵件過(guò)去。千萬(wàn)別讓客戶自己寫(xiě)過(guò)來(lái)。這樣既可以避免以后不必要的糾紛，也讓客戶覺(jué)得我們服務(wù)做得好。如一美國(guó)客戶確認(rèn)訂單的時(shí)候?qū)懙模琀ere I would like to sum up the details of your order as below, 1.Overall size is as per your sample.2.Color is from #11 in K38.3.Woven label and washing label are as per your sample., 4.No HS iron logo.5.A 2.75”X5” tag is as per your artwork.6.The strap comes off at 45 degree angel, and the length is 37.5”

7.A poly bag with printing mentioned.Please correct me if any point wrong or missed.12.價(jià)格問(wèn)題?？蛻粢话銜?huì)一輪一輪砍價(jià)，為自己爭(zhēng)取最大利益?！癐t is too expensive”，或者“Your price is too high”很多客戶會(huì)這樣寫(xiě)?；貜?fù)時(shí)不妨這樣寫(xiě)，“I think that's a little expensive, but...” 先同意客戶的觀點(diǎn)，表示價(jià)格的確有那么一點(diǎn)點(diǎn)貴，但是……?？蛻粽f(shuō)too，我們說(shuō)a，這樣一來(lái)，先同意客戶的觀點(diǎn)，氣氛不會(huì)那么緊張。也留有談判余地。就算以后再降價(jià)，也不至于降太多。然后等轉(zhuǎn)折以后，再解釋給客戶聽(tīng)，我們的產(chǎn)品為什么要賣這個(gè)價(jià)錢(qián)，差別在哪里，優(yōu)勢(shì)在哪里。如果還嫌貴，可以在改動(dòng)某些材料、配件等把價(jià)格降下來(lái)。也可以調(diào)整一些細(xì)節(jié)，比如延長(zhǎng)出貨期，改包裝等等，要給客戶一種現(xiàn)在的價(jià)格是作了改動(dòng)才有的感覺(jué)。價(jià)格談判的核心就是雙方都能接受。當(dāng)然這只是一個(gè)大概處理辦法，很多情況可能要具體去分析。

13.為了縮短樣板或訂單整個(gè)周期，在往來(lái)郵件中，主動(dòng)幫客戶去解決問(wèn)題。有疑問(wèn)的，盡量給不同建議讓客戶選擇，而不是簡(jiǎn)簡(jiǎn)單單再問(wèn)客戶該如何處理。這樣既可以節(jié)省時(shí)間，也讓客戶覺(jué)得我們專業(yè)，服務(wù)也好。

14.郵件回復(fù)一般當(dāng)天完成。如果當(dāng)天無(wú)法回復(fù)，特別是老客戶郵件，最好能給個(gè)反饋信息，什么時(shí)候能給予答復(fù)，比如“We are checking, and will get reply to you by......”。詢盤(pán)最好能當(dāng)天回復(fù)，尤其是在工作時(shí)間收到的詢盤(pán)，如果即該回復(fù)，越快越好，客戶一般會(huì)反饋。

15.我們可能經(jīng)常碰到無(wú)理的客戶郵件寫(xiě)得很Aggressive, 回復(fù)郵件時(shí)，我們最好保持我們的風(fēng)度，顯示出我們是來(lái)自大公司的高素質(zhì)的銷售人員。不管單成與不成，盡量去營(yíng)造一個(gè)和諧的氣氛。

16.如果某個(gè)業(yè)務(wù)員與客戶處于比較焦灼狀態(tài)，可以讓其它業(yè)務(wù)員，或者經(jīng)理以上司或者老板名義暫時(shí)協(xié)調(diào)一下，能取得不錯(cuò)效果。

17.郵件寫(xiě)完后一定要再花幾分鐘反復(fù)檢查，是否有語(yǔ)法錯(cuò)誤、拼寫(xiě)錯(cuò)誤，是否有遺漏內(nèi)容或者附件，甚至本身的一些人為錯(cuò)誤，如價(jià)格，出貨期等。

18.平時(shí)多琢磨客人的郵件，尤其是那些寫(xiě)得比較好的。有意識(shí)去模仿他們的行文方式和遣詞用句。

19.郵件簽名。簽名一般顯示個(gè)人與公司的基本信息，包括地址與聯(lián)系方式等。還有一些能顯示公司實(shí)力的認(rèn)證等信息。

20.信頭。就如同信紙，很多公司有自己的信紙，有信頭。這個(gè)很少有人加，尤其是開(kāi)發(fā)信，因?yàn)榇蠖鄶?shù)人崇尚簡(jiǎn)單，開(kāi)發(fā)信越簡(jiǎn)單越好。我不這么認(rèn)為，當(dāng)客戶有詢盤(pán)進(jìn)來(lái)，你回復(fù)的時(shí)候，加入信頭，會(huì)顯示出你公司比較正規(guī);發(fā)開(kāi)發(fā)信的時(shí)候，加入信頭，會(huì)讓你的公司顯得正規(guī)有實(shí)力。

我的開(kāi)發(fā)信和回復(fù)都存在信頭，的確因?yàn)閘ogo的存在很多郵件進(jìn)了垃圾郵件，但是猶如上面所說(shuō)，客戶從垃圾郵件里也給我回復(fù)了!

第二篇：圣誕節(jié)外貿(mào)郵件

在圣誕和新年來(lái)臨之際，祝福你平安、快樂(lè)、幸福！

Warm greetings and best wishes for Christmas and the New Year!

致以熱烈的祝賀和良好的祝福，圣誕快樂(lè)，新年快樂(lè)。

Thinking of you and wishing you a beautiful Christmas season.美麗的圣誕節(jié)之際，謹(jǐn)致我的思念與祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year.We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.圣誕節(jié)轉(zhuǎn)眼又到，又該迎接新的一年了。我們向你及你的親人們致以最美好的圣誕祝福，愿你在新的一年里事業(yè)興旺，幸福美滿！

May Christmas and the New Year be filled with happiness for you.愿你圣誕和新年幸福無(wú)盡。

A Christmas greeting and good wishes to you who is thought about all the year through.Have a beautiful Christmas and a happy New Year.始終思念你，捎來(lái)圣誕佳節(jié)最美好的祝福，祝圣誕吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season.Hope things are going all right with you.在這輝煌快樂(lè)的圣誕佳節(jié)，獻(xiàn)上一切美好的祝福！祝一切順心如意！

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.祝圣誕快樂(lè)，新年充滿幸福和成功。

A Merry Christmas and a wonderful New Year.圣誕快樂(lè)，新年好！

Christmas comes but once a year.But when it comes it brings good cheer.圣誕節(jié)一年只有一次，但每次來(lái)臨都帶來(lái)喜悅。

A cheery Christmas and the New Year hold lots of happiness for you!

給你特別的祝福，愿圣誕和新年帶給你無(wú)邊的幸福、如意。

May you have the best Christmas ever.愿你度過(guò)最美好的圣誕節(jié)！Much joy to you in the up coming year.May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.讓溫馨的祝愿、幸福的思念和友好的祝福，在圣誕佳節(jié)來(lái)到你身邊，伴你左右。

A Christmas greeting to cheer you from your daughters.愿女兒的圣誕祝福帶給你快樂(lè)。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.圣誕的祝福，平日的希冀，愿你心境祥和、充滿愛(ài)意，愿你的世界全是美滿，愿你一切稱心如意，快樂(lè)無(wú)比。

May the joy of Christmas be with you throughout the year.愿圣誕的快樂(lè)一年四季常在。

Wishing you a sparkling Christmas and bright happy New Year!May the season bring much pleasure to you.愿你的圣誕光彩奪目，愿你的新年?duì)N爛輝煌！佳節(jié)快樂(lè)！

Wishing you all the blessings of a beautiful Christmas season.愿你擁有圣誕節(jié)所有美好的祝福。

Wishing you all the happiness of the holiday season.祝節(jié)日幸福如意。

Hope all your Christmas dreams come true!

愿你所有的圣誕夢(mèng)想都成真！

Hope you enjoy the happiness of Christmas and all the trimmings.祝你享盡圣誕佳節(jié)的快樂(lè)和圣誕的禮品。

Warm hearted wishes for an old fashioned Christmas and a happy New Year filled with all your favorite things.傳統(tǒng)佳節(jié)之際，獻(xiàn)上圣誕的殷殷祝福，祝新年萬(wàn)事如意！

I wish you a gay and merry Christmas.All affection and best wishes to you and yours.以我所有的愛(ài)心與真誠(chéng)祝你及全家圣誕快樂(lè)。

In the season of joy I present my sincere wishes and kind thoughts.May the kind of Christmas outshine all the rest.在這歡樂(lè)的時(shí)節(jié)給你我最真的祝福和親切的思念，愿你今年的圣誕比往年更璀璨。

May the Christmas be a time of laughter and real enjoyment for you.Best wishes.愿圣誕不僅是你歡笑的時(shí)刻，更是你欣喜的日子。祝福你。

May the glow of Christmas candle fill your heart with peace and pleasure and make your New Year bright.Have a love filled Christmas and New Year!

愿圣誕的燭光帶給你祥和與喜悅，祝你的圣誕和新年充滿愛(ài)。

May the bright and festive glow of Christmas candle warm the days all the year through.Hoping you will have a wonderful time enjoying Christmas Day and wishing you a New Year that is happy in every way.愿明亮喜慶的圣誕燭光溫暖一年中的每個(gè)日日夜夜，祝你歡歡喜喜度圣誕，高高興興過(guò)新年！

Christmas time is here.I hope you have a wonderful New Year.May every day hold happy hours for you.圣誕來(lái)臨，祝新年快樂(lè)，愿你時(shí)時(shí)刻刻幸福歡樂(lè)！

May your Christmas be filled with special moment, warmth, peace and happiness, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happiness.愿你的圣誕充滿溫馨，祥和，與親人團(tuán)聚的快樂(lè)，祝圣誕樂(lè)陶陶，新年樂(lè)無(wú)限。

Warm greetings and best wishes for happiness and good luck in the coming year.衷心祝福來(lái)年快樂(lè)、幸運(yùn)！

Christmas should be a time of banked-up fines, the scent of flowers and wine, good talk, good memories and loyalties renewed.But if all else is lacking-love will do.圣誕是這樣美好的時(shí)光：爐火熊熊，花兒芬芳，醇酒飄香，殷殷祝福，美好回憶，恩愛(ài)日新。即便沒(méi)有一切，只要有愛(ài)便足矣。

May the beauty and joy of Christmas remain with you throughout the new year!

愿圣誕美景與歡樂(lè)常伴隨你！

Christmas greetings and best wishes!

致圣誕賀忱與最美好的祝福！

Wishing you every happiness when Christmas is near, and expressing appreciation for your cares and concerns during the year.圣誕即將來(lái)臨，祝你快樂(lè)幸福，對(duì)你一年來(lái)的關(guān)心和照顧表示衷心的感謝。

Thinking of you at Christmas with a wish that is warm and sincere.Have a wonderful Christmas and joyous New Year!

以真摯熱誠(chéng)的祝福，在圣誕之際思念你。祝圣誕快樂(lè)，新年快樂(lè)！

Forget, forgive, for who may say that Christmas day may ever come to host or guest again.Touch hands!

愿知道圣誕節(jié)會(huì)不斷來(lái)臨的人們，忘卻和寬恕以往的一切不快，讓我們攜手共進(jìn)吧！

A wish for a truly merry Christmas and may the joy of Christmas linger in your heart all the year!

圣誕快樂(lè)！愿圣誕的喜悅整年縈繞你心間。

Wishing you a blessed Christmas and a New Year filled with happy surprises.祝圣誕平安，新年中有意想不到的收獲！

With the old wish that is ever new, may the greeting do its share toward making your Christmas a pleasant one.老的祝福，卻又常新，原此祝福，使你的圣誕更加愉快圓滿。

Numerous loving wishes for my wife who will always be my valuable Christmas gift and everything to me.無(wú)盡的愛(ài)戀與祝福，獻(xiàn)給我的愛(ài)妻，你永遠(yuǎn)是我珍貴的圣誕禮物和我的一切！

Christmas is the most human and kindly of season, as the month of June with sunshine and the balmy breath of roses.圣誕最有人情味，充滿仁愛(ài)的時(shí)節(jié)，它如同陽(yáng)光明媚、玫瑰吐露芬芳的六月。

Wishing you a Christmas of happy time and a New Year of happy days.愿圣誕是你快樂(lè)的時(shí)節(jié)，愿新年是你幸福的日子。外貿(mào)客戶圣誕祝福的郵件范例： Christmas Best Wishes to Customers Dear xxx

The holiday season offers us a special opportunity to extend our personal thanks to our friends，and our very best wishes for the future.And so it is that we now gather together and wish to you a very Merry Christmas and a Happy New Year.We con-sider you a good friend and extend our wishes for good health and good cheer.It is people like you who make being in business such a pleasure all year long.Our business is a source of pride to us，and with customers like you，we find going to work each day a rewarding experience.We tip our glasses to you.Thanks again for a wonderful year.Yours sincerely, ×××× ×××× China

2.給未成交客戶，Dear XX, Merry Christmas and happy New Year!The Christmas and New Year holiday is coming near once again.We would like to extend our warm wishes for the upcoming holiday season and would like to wish you and your family a Merry Christmas and a prosperous New Year.May your New Year be filled with special moment, warmth, peace and happiness, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happiness.It’s my honor to contact with you before, and my duty is to give you our best products and excellent service.Hope the next year is a prosperous and harvest year for both of us!Last but not least, once you have any inquiry about ****（products）in the following days, hope you could feel free to contact with us, which is much appreciated.Yours sincerely

3.給已成交客戶，My dearest, Happy Christmas and new year！!Many thanks for your contiguous supports in the past years, we wish both business snowballing in the coming years.May your New Year be filled with special moment, warmth, peace and happiness, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happiness.Last but not least, once you have any inquiry about products in the following days, hope you could feel free to contact with us, which is much appreciated.

第三篇：外貿(mào)郵件回復(fù)

要樣品和問(wèn)目標(biāo)價(jià)格。

in order to quote you a consideable price,we have to know more detail about this product.if you do not mind,pls send me a sample and attached your anticipated price or target price

第四篇：外貿(mào)郵件回復(fù)

外貿(mào)郵件回復(fù)范文：

收到客戶詢盤(pán)時(shí)的回復(fù)： Dear Sir，We hereby acknowledge receipt your inquiry of XX,(products)and I just got the information form our production department, these standards are available for us.And the now pls check the quotation below: The specification you required: The length: The diameter: The material ……

The price: XX usd /pcs FOB(Tian Jin)

I hope this is the one in your favor, as an experienced company(ISO9001:2000)in the XX field for more than 20 years.And we take the opportunity seriously to cooperate with you.If you have any questions, pls feel free to contact me.I will try my best.Thanks and regards Singature

客戶詢盤(pán)模糊，像客戶詢問(wèn)規(guī)格 Dear Sir，Thanks for your inquiry of our XX(products).On Dec.10th.And we are in XX field for many years, so we are confident we can do it.But the specification you given is still lack.Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing(CAD)is ok.After we confirmed, we are happy to provide you with our good quality and competitive price.Looking forward your soonest reply, Thanks and regards Singature

針對(duì)客人的討價(jià)還價(jià)的回復(fù) Dear Sir，Sorry for my late reply, I discuss with our boss for a long time, but regarding the price, it is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you.I hope that if you have the will to cooperate, pls don’t just focus on the price, the most important is the quality, I think.If you any comments, pls let me know.Thanks and regards, Angela

這個(gè)得針對(duì)情況，如果利潤(rùn)真的不太高，就這樣寫(xiě)么有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦。

應(yīng)對(duì)客戶的遲遲不回復(fù)的郵件： Dear Sir，Did you receive our quotation on Dec.12th? And no reply from you.I was waiting until until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply? And kindly give me some advice on XX(products)

Looking forward your reply Thanks and regards Angela

面對(duì)客戶遲遲不回復(fù) Dear Sir，How are you these days? I am Angela from XX Company, hope you still remember me.You sent us an inquiry of XX products.And we quoted for you on Dec 12th.Can you send me a reply which can state your advice? You know we usually keep our client’s data and advice in the achieves, so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them, if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.Ok? Thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的 Dear Sir or Madam，Hope you still remember me, I sent you quotation for XX(products)on XX(date), well maybe you are very busy, and I understand.I review your website very carefully, and have much interests to make a start for our cooperation, to provide the best special service.Could you give me some advice so that we can do better

Best Regards

1, Therefore we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2，Would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你明天以前回復(fù)嗎？

3，the price we give is almost reach our bottom line 我們所給的價(jià)錢(qián)已經(jīng)接近我們的底線了

4，The validity of the quotation is about the 10 days 報(bào)價(jià)的有效期大概是10天左右

5，Moreover we keep the price costs to the costs of the production 再說(shuō)，我們的緊挨個(gè)已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

6，Will you kindly tell the quantity you require so as to unable us to sort our the offers?

為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎

7, you should take the quantity into consideration 你必須考慮到數(shù)量

8，We may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格 9，I’d like to tell you what I think about that 我想告訴你一些我的想法

10，But consider the quality, our price is quite reasonable 如果考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的收到來(lái)信：

I have just received your kind letter.I was very happy/glad/delighted/pleased to receive your letter yesterday morning.Your kind letter of Saturday arrived this morning 久未通信

Pls pardom me long in writing to you

I must apologize for not having written to you previously 未及時(shí)回信

I apologize for the delay in my reply

I apologize for being a day late with the delay reply to you Having lost your last mail, I have not been able to reply sooner 久無(wú)音信

I have not heard a word you for a long time There has been no news from you for ages

As I have not heard of you for long, I feel anxious 表示歉意難過(guò)：

Pls accept my sincerest apologies for the inconvenience I fear we caused you 遇到不好的事情

I have deeply grieved to hear the death of your father

I was most distress to learn from your letter of the illness of your father 談?wù)勯_(kāi)發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)還希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開(kāi)發(fā)信要先找到郵箱，至于找郵箱呢，我覺(jué)得至今用的比較順手的是各國(guó)郵箱的后綴(自己搜一下，太長(zhǎng)了不好發(fā)上來(lái))和一些好的黃頁(yè)，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷，用的比較多。比如我們的產(chǎn)品水井管在沙特等中東產(chǎn)石油的地方用的多，那么就那些國(guó)建的公共郵箱后綴，搜出來(lái)比較多。其實(shí)我覺(jué)得開(kāi)發(fā)信這個(gè)東西就像我們國(guó)內(nèi)做電話銷售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話，我想老外和我們應(yīng)該是一樣的心情。所以我覺(jué)得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開(kāi)發(fā)信息，而且還被人討厭，看都沒(méi)看就刪了。有的說(shuō)喜歡簡(jiǎn)短的開(kāi)發(fā)信，有的喜歡有點(diǎn)專業(yè)性的比較長(zhǎng)一點(diǎn)開(kāi)發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾

周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒(méi)什么新意。我開(kāi)發(fā)信的內(nèi)容很大眾化就不貼上來(lái)了。呵呵

還有一點(diǎn)是開(kāi)發(fā)信是主題，反正我不喜歡什么how are you, hi, my friend,什么的，就用產(chǎn)品名稱，或者用RE:貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過(guò)濾產(chǎn)品的）結(jié)果發(fā)過(guò)去一會(huì)就有人回復(fù)說(shuō)介紹一下詳細(xì)的catalog什么的。當(dāng)然可能是運(yùn)氣什么的 發(fā)開(kāi)發(fā)信需要堅(jiān)持，不要沒(méi)有效果就放棄后再抱怨怎么沒(méi)效果啊沒(méi)效果啊，因?yàn)殚_(kāi)發(fā)信本身的是一個(gè)概率問(wèn)題，成功率本身就比較低的。所以那句話叫什么來(lái)著廣撒網(wǎng)才能網(wǎng)大魚(yú)。前輩的話是有道理的。

What’s wrong withy you, you look depressed

Something went wrong.情況不秒?。ǔ隽藛?wèn)題/麻煩）。You are welcome, you deserve it.Not necessarily.不見(jiàn)得

I am embrassed to take so many gifts

Embrassed還可以指別人給你難堪而感到尷尬You scolded me in public, I am embrassed I don’t deserve this/I am flattered.我不敢當(dāng) As for a leave/ I ask to use a sick leave today

Let’s get down to business.It’s late, let’s get down to business時(shí)候不早了，讓我們談?wù)掳伞?/p>

1.無(wú)法提供客戶想要的產(chǎn)品時(shí)回復(fù)

Dear

Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at http://004km.cnF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather

handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，Re: SWC Sugar

Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:

1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on h

and.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，3.客戶向我們發(fā)出關(guān)于一個(gè)物品的訊盤(pán)后我們發(fā)的還盤(pán)

Dear :

Thank you for your inquiry of 16 March.We are pleased to hear that you are interested in our product “toaster”.We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%.Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely，4.對(duì)新客戶想和我們建立合作關(guān)系的還盤(pán)

Dear Mr.Jones:

We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products.To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list.You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li

第五篇：外貿(mào)郵件回復(fù)

收到客戶詢盤(pán)時(shí)的回復(fù)：

Dear sir，We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material........The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company(ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

簽名

客戶詢盤(pán)模糊，向客戶詢問(wèn)規(guī)格

Dear sir，Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply, Thanks and regards

簽名

針對(duì)客戶的討價(jià)還價(jià)的回復(fù)

Dear sir，Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regards Angela

這個(gè)得針對(duì)情況，如果利潤(rùn)真的不太高，就這樣寫(xiě)沒(méi)有關(guān)系，如果老板太黑了，就給點(diǎn)折扣，關(guān)于價(jià)格不是一封兩封的郵件可以搞定的，總之靈活點(diǎn)啦

應(yīng)對(duì)客戶的遲遲不回復(fù)的郵件: Dear sir，Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面對(duì)客戶遲遲不回復(fù)

Dear sir，How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.ok?thanks very much.針對(duì)報(bào)價(jià)了不回復(fù)的Dear sir or madam，Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你在明天以前回復(fù)嗎

3、the price we give is almost reach our bottom line 我們所給的價(jià)錢(qián)已經(jīng)接近我們的底線了

4、the validity of the quotation is about the 10days 報(bào)價(jià)的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production.再說(shuō)，我們的價(jià)格已經(jīng)接近生產(chǎn)費(fèi)用的邊緣

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎，2、you should take the quality into consideration 你必須考慮到質(zhì)量問(wèn)題

3、we may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格

4、i ’d like to tell you what i think about that 我想告訴你一些我的想法

5、but consider the quality ,our price is quite reasonable.但是考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的一些實(shí)用英語(yǔ)系列：

收到來(lái)信：

1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及時(shí)回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久無(wú)音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意難過(guò)：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distress to learn from your letter of the illness of your father

談?wù)勯_(kāi)發(fā)信的事情

還蠻感謝大家，我要繼續(xù)努力啦，不然對(duì)不起版主，呵呵

其實(shí)我也還是做外貿(mào)就10月左右，所以經(jīng)驗(yàn)什么的都不是很成熟，在總結(jié)自己的同時(shí)希望幫到比我還新的朋友，前輩不要拍我板磚哦。

發(fā)開(kāi)發(fā)信要先找郵箱，至于找郵箱呢，我覺(jué)得至今用的比較順手的是用各國(guó)郵箱的后綴（自己搜一下，太長(zhǎng)了不好發(fā)上來(lái)）和一些好的黃頁(yè)，有些朋友反映用郵箱后綴找不到，那是因?yàn)槟阋治鲆幌履銈兊漠a(chǎn)品在哪里很暢銷，用的比較多。比如我們的產(chǎn)品水井管在沙特 等中東產(chǎn)石油的地方用的多，那么就那些國(guó)家的公共郵箱后綴，搜出來(lái)比較多。

其實(shí)我覺(jué)得開(kāi)發(fā)信這個(gè)東西就像我們國(guó)內(nèi)做電話銷售一樣，我想每個(gè)外貿(mào)人都很討厭每天一大堆的網(wǎng)絡(luò)推廣電話，我想老外和我們應(yīng)該是一樣的心情。所以我覺(jué)得做外貿(mào)的不容易的，每天辛辛苦苦找郵箱發(fā)開(kāi)發(fā)信，而且還被人討厭，看都沒(méi)看就刪了。有的說(shuō)喜歡簡(jiǎn)短的開(kāi)發(fā)信，有的喜歡有點(diǎn)專業(yè)性的比較長(zhǎng)一點(diǎn)的開(kāi)發(fā)信，至于到底怎么樣，我有兩種版本經(jīng)常換著發(fā)，要多多準(zhǔn)備幾封進(jìn)行追蹤，郵箱最好設(shè)上閱讀回執(zhí)，對(duì)有閱讀回執(zhí)的郵件進(jìn)行追蹤，幾周幾個(gè)月時(shí)不時(shí)的騷擾一下。要用不同的版本，要不發(fā)一樣的，看不看都刪了，沒(méi)什么新意。我開(kāi)發(fā)信的內(nèi)容很大眾化就不貼上來(lái)了。呵呵

還有一點(diǎn)是開(kāi)發(fā)信得主題，反正我不喜歡什么how are you，Hi，my friend，什么的，就用產(chǎn)品名稱，或者用RE：貌似比較有效果，呵呵，還有可以突發(fā)奇想，比如有一天我用的標(biāo)題是your water need treatment,（我們做水處理過(guò)濾產(chǎn)品的）結(jié)果發(fā)過(guò)去一會(huì)就有人回復(fù)說(shuō)介紹一下詳細(xì)catalog 什么的。當(dāng)然可能是運(yùn)氣什么的發(fā)開(kāi)發(fā)信需要堅(jiān)持，不要沒(méi)有效果就放棄然后再抱怨怎么沒(méi)效果啊沒(méi)效果啊，因?yàn)殚_(kāi)發(fā)信本身的是一個(gè)概率問(wèn)題，成功率本身就比較低的。所以那句話叫什么來(lái)著 廣撒網(wǎng)才能網(wǎng)大魚(yú)。前輩的話是有道理的。

有時(shí)間我整理一下自己的郵件或者用的好的黃頁(yè)再分享給大家，呵呵先寫(xiě)到這吧，有時(shí)間再寫(xiě)，不能一下午光更新，呵呵

spoken English）Ｓomething went wrong.情況不妙啊(出了問(wèn)題/麻煩).內(nèi)似的表達(dá)有:“There is something wrong with sth”.什么出了麻煩/有毛病等.例如:What ’s wrong with you, you look depressed--你看上去很消沉,發(fā)生什么事了

2)You are welcome,you deserve it.不客氣,應(yīng)該的!“deaerve”(v)-應(yīng)該得,值得.3)Not necessarily.不見(jiàn)得.這個(gè)短語(yǔ)在日常生活中用得較多.請(qǐng)牢牢記住,很實(shí)用的!

4)I am embarrassed to take so many gifts.拿這么多的禮物我真不好意思(意思是--你送我這么多禮物真不好意思.當(dāng)然“embarrassed”還可以指“別人給你難堪而感到尷尬的意思”.例如:You scolded me in public,I am embarrassed!---你在公共場(chǎng)合訓(xùn)我真讓我感到尷尬.5)I don’t deserve this/I am flattered.我不敢當(dāng)(意思是你太夸我了)“Flatter”(v)---吹捧,奉承,過(guò)分夸獎(jiǎng)等.6)The game came out even.比賽不分勝負(fù).“even”扯平的,互不相讓的“

7)Ask for a leave/I ask to use a sick leave today.請(qǐng)假/請(qǐng)病假

8)I told you(early).我不是早就告訴你了/我不是早說(shuō)了!

9)It ’s better than nothing.總比沒(méi)有好!這句非常實(shí)用,用來(lái)安慰別人是非常漂亮的句子!

10)Let’s get down to business.我們談?wù)掳?我們轉(zhuǎn)入正題吧!”It’s late,let’s get down to business".---時(shí)候不早了,讓我們談?wù)?/p>

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